Told acustomer“HappyHolidays”Transferreda caller totheCollectionsteamDo the“Chomp”forBrittanyProcesseda transferwithinTMSTransferreda customerto a branchClosed adebit orcreditcardGave outUBT'shours fortodayAnswered the3pm question.(Check skypefor groupchat) Answered the1pm question.(Check skypefor groupchat)Gave anaccountbalanceUnlockedUBTgo foracustomerTold acustomer“GO BIGRED!”Did a RMorexceptionTold acoworker aholidayrelated jokeGave acustomer theDC activationphonenumberHelped acustomerwith a DCincreaseGave acustomerour routingnumberAnswered the9am question.(Check skypefor groupchat)Worked ona Zelle holdorsuspensionGave a10-day-payoff fora loanPlaced atravel notein ClientCentralAssistedwith aBranchquestionHelped anon-UBTcustomerPut amessageor repliedto a messagein TeamsTold acustomer“HappyHolidays”Transferreda caller totheCollectionsteamDo the“Chomp”forBrittanyProcesseda transferwithinTMSTransferreda customerto a branchClosed adebit orcreditcardGave outUBT'shours fortodayAnswered the3pm question.(Check skypefor groupchat) Answered the1pm question.(Check skypefor groupchat)Gave anaccountbalanceUnlockedUBTgo foracustomerTold acustomer“GO BIGRED!”Did a RMorexceptionTold acoworker aholidayrelated jokeGave acustomer theDC activationphonenumberHelped acustomerwith a DCincreaseGave acustomerour routingnumberAnswered the9am question.(Check skypefor groupchat)Worked ona Zelle holdorsuspensionGave a10-day-payoff fora loanPlaced atravel notein ClientCentralAssistedwith aBranchquestionHelped anon-UBTcustomerPut amessageor repliedto a messagein Teams

CST Black Friday 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Told a customer “Happy Holidays”
  2. Transferred a caller to the Collections team
  3. Do the “Chomp” for Brittany
  4. Processed a transfer within TMS
  5. Transferred a customer to a branch
  6. Closed a debit or credit card
  7. Gave out UBT's hours for today
  8. Answered the 3pm question. (Check skype for group chat)
  9. Answered the 1pm question. (Check skype for group chat)
  10. Gave an account balance
  11. Unlocked UBTgo for a customer
  12. Told a customer “GO BIG RED!”
  13. Did a RM or exception
  14. Told a coworker a holiday related joke
  15. Gave a customer the DC activation phone number
  16. Helped a customer with a DC increase
  17. Gave a customer our routing number
  18. Answered the 9am question. (Check skype for group chat)
  19. Worked on a Zelle hold or suspension
  20. Gave a 10-day-payoff for a loan
  21. Placed a travel note in Client Central
  22. Assisted with a Branch question
  23. Helped a non-UBT customer
  24. Put a message or replied to a message in Teams