(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Identified next steps if sale wasn't possible
Pivoted call from service to sales
Rep was personable and professional
Built rapport
Rep utilized tools/resources to provide value to customer
Customer showed interest in solutions provided
Used content rapport to try to build connection
Asked about current business goal/state
Suggested customer focused service
Customer asked rep questions to learn more about product/service
solution
Rep
Sold their individual value
Rep's approach was conversational
Tried to connect to the gatekeeper
Rep used pre-question statement before asking question to learn more
Sold value of product
Made the customer laugh
Number of topics discussed kept customer engaged
Sold value of service
Addressed customer objection
Asked about future business goal/state
Gained customer commitment during call
Asked clarifying questions to understand pain/need
Sold their value to the customer
Rep double clicked to learn more about a customer need/pain
Rep pivoted to additional topic(s)
Scheduled next call
Offered to provide a quote
Used prior discussion or
relationship in the call
Asked consultative, Probing
questions to learn pain/need
Rep
Summarized discussion/next steps
Asked additional questions to understand the objection
Rep used transactional questions to learn more
Communicated reason/purpose of the call
Used benefit/value statements in discussion
Used active listening skills to respond to customer cue
Connected value of HD Supply Play/service/product to customer need/pain
Connected to the decision maker
Attempted cross sell
Did not speak over the customer
Discovered new sales opportunity
during calls
Provided a clear introduction
Rep used while I have you to introduce topic
Suggested customer focused products
Used student/teacher rapport to learn about the customer/business
Rep gained customer commitment during call
listened and confirmed customer need/pain
Prepped customer for future discussion topic
Rep recommended customer focused solution
Recognized and responded to customer buying signals
Overcame an objection
Was confident
Action performed by rep saved customer time/money
Rep discussion prompted Customer to share needs/goals/pain
