(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Addressed customer objection
Identified next steps if sale wasn't possible
Made the customer laugh
Rep used pre-question statement before asking question to learn more
Rep gained customer commitment during call
Customer asked rep questions to learn more about product/service
solution
Rep recommended customer focused solution
Asked clarifying questions to understand pain/need
Action performed by rep saved customer time/money
Overcame an objection
Rep used transactional questions to learn more
Used benefit/value statements in discussion
Number of topics discussed kept customer engaged
listened and confirmed customer need/pain
Sold value of product
Asked consultative, Probing
questions to learn pain/need
Customer showed interest in solutions provided
Offered to provide a quote
Gained customer commitment during call
Used student/teacher rapport to learn about the customer/business
Sold value of service
Asked about current business goal/state
Attempted cross sell
Connected to the decision maker
Provided a clear introduction
Suggested customer focused products
Scheduled next call
Used prior discussion or
relationship in the call
Rep double clicked to learn more about a customer need/pain
Rep
Sold their individual value
Discovered new sales opportunity
during calls
Used active listening skills to respond to customer cue
Rep
Summarized discussion/next steps
Was confident
Communicated reason/purpose of the call
Scheduled follow-up call
Asked additional questions to understand the objection
Rep pivoted to additional topic(s)
Recognized and responded to customer buying signals
Used content rapport to try to build connection
Rep was personable and professional
Prepped customer for future discussion topic
Sold their value to the customer
Rep's approach was conversational
Pivoted call from service to sales
Suggested customer focused service
Rep used while I have you to introduce topic
Rep utilized tools/resources to provide value to customer
Tried to connect to the gatekeeper
Connected value of HD Supply Play/service/product to customer need/pain
Did not speak over the customer
Asked about future business goal/state
Built rapport
Rep discussion prompted Customer to share needs/goals/pain
