Sales Call Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Quoted item during call
2. Communicated reason/purpose of the call
3. Discovered new sales opportunity during calls
4. Made the customer laugh
5. Used prior discussion or relationship in the call
6. Customer asked rep questions to learn more about product/service solution
7. Sold value of service
8. Rep utilized tools/resources to provide value to customer
9. Asked about current business goal/state
10. Built rapport
11. Asked additional questions to understand the objection
12. Suggested customer focused products
13. Connected value of HD Supply Play/service/product to customer need/pain
14. Asked clarifying questions to understand pain/need
15. Asked about future business goal/state
16. Rep double clicked to learn more about a customer need/pain
17. Asked strategic Probing questions to learn pain/need
18. Rep discussion prompted Customer to share needs/goals/pain
19. Sold value of product
20. Attempted up sell
21. Attempted cross sell
22. Used conversation techniques to engage customer
23. Connected to the decision maker
24. Scheduled next call
25. Provided a clear introduction
26. Used benefit/value statements in discussion
27. Suggested customer focused service
28. Offered to provide a quote
29. Was confident
30. Recognized and responded to customer buying signals
31. Addressed customer objection
32. Used active listening skills to respond to customer cue
33. Asked for the sale
34. Rep recommended customer focused solution
35. Scheduled follow-up call
36. Rep Summarized discussion/next steps
37. Placed the order
38. Rep gained customer commitment during call
39. Prepped customer for future discussion topic
40. Used buying cue to recommend product/service
41. Rep Sold their individual value
42. Performed follow up actions (sent PPR, quote, etc.)
43. Did not speak over the customer
44. Rep pivoted to additional topic
45. Customer showed interest in solutions provided
46. Pivoted call from service to sales
47. Rep used while I have you to introduce topic
48. Closed the sale
49. Rep's approach was conversational
50. Action performed by rep saved customer time/money
51. Overcame an objection
52. Ran a HD Supply play
53. Number of topics discussed kept customer engaged
54. Rep asked is there anything else...