(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Rep
Summarized discussion/next steps
Rep utilized tools/resources to provide value to customer
Rep used transactional questions to learn more
Connected value of HD Supply Play/service/product to customer need/pain
Rep recommended customer focused solution
Asked about future business goal/state
Did not speak over the customer
Overcame an objection
Sold value of service
Recognized and responded to customer buying signals
Prepped customer for future discussion topic
Built rapport
Attempted cross sell
Scheduled follow-up call
Connected to the decision maker
Sold value of product
Sold their value to the customer
Identified next steps if sale wasn't possible
Discovered new sales opportunity
during calls
Action performed by rep saved customer time/money
Provided a clear introduction
Asked clarifying questions to understand pain/need
Scheduled next call
Rep used pre-question statement before asking question to learn more
Rep double clicked to learn more about a customer need/pain
Asked consultative, Probing
questions to learn pain/need
Gained customer commitment during call
Rep gained customer commitment during call
Asked additional questions to understand the objection
listened and confirmed customer need/pain
Rep discussion prompted Customer to share needs/goals/pain
Used student/teacher rapport to learn about the customer/business
Used content rapport to try to build connection
Number of topics discussed kept customer engaged
Rep's approach was conversational
Rep used while I have you to introduce topic
Was confident
Pivoted call from service to sales
Offered to provide a quote
Suggested customer focused products
Communicated reason/purpose of the call
Made the customer laugh
Customer asked rep questions to learn more about product/service
solution
Used prior discussion or
relationship in the call
Customer showed interest in solutions provided
Rep was personable and professional
Used active listening skills to respond to customer cue
