Quoteditemduring callCommunicatedreason/purposeof the callDiscoverednew salesopportunityduring callsMade thecustomerlaughUsed priordiscussion orrelationshipin the callCustomer askedrep questions tolearn moreaboutproduct/servicesolutionSoldvalue ofserviceRep utilizedtools/resourcesto provide valueto customerAsked aboutcurrentbusinessgoal/stateBuiltrapportAskedadditionalquestions tounderstandthe objectionSuggestedcustomerfocusedproductsConnected value ofHD SupplyPlay/service/productto customerneed/painAskedclarifyingquestions tounderstandpain/needAskedabout futurebusinessgoal/stateRep doubleclicked to learnmore about acustomerneed/painAsked strategicProbingquestions tolearn pain/needRep discussionpromptedCustomer toshareneeds/goals/painSoldvalue ofproductAttemptedup sellAttemptedcross sellUsedconversationtechniquesto engagecustomerConnectedto thedecisionmakerSchedulednext callProvided aclearintroductionUsedbenefit/valuestatementsin discussionSuggestedcustomerfocusedserviceOffered toprovide aquoteWasconfidentRecognizedandresponded tocustomerbuying signalsAddressedcustomerobjectionUsed activelistening skillsto respond tocustomer cueAskedfor thesaleReprecommendedcustomerfocusedsolutionScheduledfollow-upcallRepSummarizeddiscussion/nextstepsPlacedtheorderRep gainedcustomercommitmentduring callPreppedcustomer forfuturediscussiontopicUsed buyingcue torecommendproduct/serviceRepSold theirindividualvaluePerformedfollow upactions (sentPPR, quote,etc.)Did notspeakover thecustomerReppivoted toadditionaltopicCustomershowedinterest insolutionsprovidedPivotedcall fromservice tosalesRep usedwhile I haveyou tointroducetopicClosedthesaleRep'sapproach wasconversational Actionperformedby rep savedcustomertime/moneyOvercameanobjectionRan a HDSupplyplayNumber oftopicsdiscussedkept customerengagedRep askedis thereanythingelse...Quoteditemduring callCommunicatedreason/purposeof the callDiscoverednew salesopportunityduring callsMade thecustomerlaughUsed priordiscussion orrelationshipin the callCustomer askedrep questions tolearn moreaboutproduct/servicesolutionSoldvalue ofserviceRep utilizedtools/resourcesto provide valueto customerAsked aboutcurrentbusinessgoal/stateBuiltrapportAskedadditionalquestions tounderstandthe objectionSuggestedcustomerfocusedproductsConnected value ofHD SupplyPlay/service/productto customerneed/painAskedclarifyingquestions tounderstandpain/needAskedabout futurebusinessgoal/stateRep doubleclicked to learnmore about acustomerneed/painAsked strategicProbingquestions tolearn pain/needRep discussionpromptedCustomer toshareneeds/goals/painSoldvalue ofproductAttemptedup sellAttemptedcross sellUsedconversationtechniquesto engagecustomerConnectedto thedecisionmakerSchedulednext callProvided aclearintroductionUsedbenefit/valuestatementsin discussionSuggestedcustomerfocusedserviceOffered toprovide aquoteWasconfidentRecognizedandresponded tocustomerbuying signalsAddressedcustomerobjectionUsed activelistening skillsto respond tocustomer cueAskedfor thesaleReprecommendedcustomerfocusedsolutionScheduledfollow-upcallRepSummarizeddiscussion/nextstepsPlacedtheorderRep gainedcustomercommitmentduring callPreppedcustomer forfuturediscussiontopicUsed buyingcue torecommendproduct/serviceRepSold theirindividualvaluePerformedfollow upactions (sentPPR, quote,etc.)Did notspeakover thecustomerReppivoted toadditionaltopicCustomershowedinterest insolutionsprovidedPivotedcall fromservice tosalesRep usedwhile I haveyou tointroducetopicClosedthesaleRep'sapproach wasconversational Actionperformedby rep savedcustomertime/moneyOvercameanobjectionRan a HDSupplyplayNumber oftopicsdiscussedkept customerengagedRep askedis thereanythingelse...

Sales Call Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quoted item during call
  2. Communicated reason/purpose of the call
  3. Discovered new sales opportunity during calls
  4. Made the customer laugh
  5. Used prior discussion or relationship in the call
  6. Customer asked rep questions to learn more about product/service solution
  7. Sold value of service
  8. Rep utilized tools/resources to provide value to customer
  9. Asked about current business goal/state
  10. Built rapport
  11. Asked additional questions to understand the objection
  12. Suggested customer focused products
  13. Connected value of HD Supply Play/service/product to customer need/pain
  14. Asked clarifying questions to understand pain/need
  15. Asked about future business goal/state
  16. Rep double clicked to learn more about a customer need/pain
  17. Asked strategic Probing questions to learn pain/need
  18. Rep discussion prompted Customer to share needs/goals/pain
  19. Sold value of product
  20. Attempted up sell
  21. Attempted cross sell
  22. Used conversation techniques to engage customer
  23. Connected to the decision maker
  24. Scheduled next call
  25. Provided a clear introduction
  26. Used benefit/value statements in discussion
  27. Suggested customer focused service
  28. Offered to provide a quote
  29. Was confident
  30. Recognized and responded to customer buying signals
  31. Addressed customer objection
  32. Used active listening skills to respond to customer cue
  33. Asked for the sale
  34. Rep recommended customer focused solution
  35. Scheduled follow-up call
  36. Rep Summarized discussion/next steps
  37. Placed the order
  38. Rep gained customer commitment during call
  39. Prepped customer for future discussion topic
  40. Used buying cue to recommend product/service
  41. Rep Sold their individual value
  42. Performed follow up actions (sent PPR, quote, etc.)
  43. Did not speak over the customer
  44. Rep pivoted to additional topic
  45. Customer showed interest in solutions provided
  46. Pivoted call from service to sales
  47. Rep used while I have you to introduce topic
  48. Closed the sale
  49. Rep's approach was conversational
  50. Action performed by rep saved customer time/money
  51. Overcame an objection
  52. Ran a HD Supply play
  53. Number of topics discussed kept customer engaged
  54. Rep asked is there anything else...