(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used prior discussion or
relationship in the call
Recognized and responded to customer buying signals
Customer asked rep questions to learn more about product/service
solution
Addressed customer objection
Rep utilized tools/resources to provide value to customer
Scheduled follow-up call
Asked about current business goal/state
Asked clarifying questions to understand pain/need
Asked additional questions to understand the objection
Tried to connect to the gatekeeper
Rep discussion prompted Customer to share needs/goals/pain
Suggested customer focused service
Sold value of service
Provided a clear introduction
Rep was personable and professional
Rep recommended customer focused solution
Did not speak over the customer
Overcame an objection
Attempted cross sell
Pivoted call from service to sales
Customer showed interest in solutions provided
Rep used transactional questions to learn more
Rep
Sold their individual value
Rep's approach was conversational
Connected value of HD Supply Play/service/product to customer need/pain
Rep double clicked to learn more about a customer need/pain
Connected to the decision maker
Sold value of product
Used active listening skills to respond to customer cue
Sold their value to the customer
listened and confirmed customer need/pain
Scheduled next call
Used content rapport to try to build connection
Communicated reason/purpose of the call
Asked consultative, Probing
questions to learn pain/need
Used benefit/value statements in discussion
Was confident
Asked about future business goal/state
Discovered new sales opportunity
during calls
Built rapport
Made the customer laugh
Suggested customer focused products
Rep
Summarized discussion/next steps
Prepped customer for future discussion topic
Offered to provide a quote
Identified next steps if sale wasn't possible
Rep used while I have you to introduce topic
Gained customer commitment during call
Rep used pre-question statement before asking question to learn more
Number of topics discussed kept customer engaged
Action performed by rep saved customer time/money
Rep pivoted to additional topic(s)
Rep gained customer commitment during call
Used student/teacher rapport to learn about the customer/business
