(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Rep used while I have you to introduce topic
Rep's approach was conversational
Sold their value to the customer
Rep used pre-question statement before asking question to learn more
Suggested customer focused products
Overcame an objection
Rep was personable and professional
Rep pivoted to additional topic(s)
Used benefit/value statements in discussion
Customer asked rep questions to learn more about product/service
solution
Gained customer commitment during call
Built rapport
Communicated reason/purpose of the call
Asked clarifying questions to understand pain/need
Rep
Sold their individual value
Pivoted call from service to sales
Sold value of product
Used content rapport to try to build connection
Provided a clear introduction
Identified next steps if sale wasn't possible
Used active listening skills to respond to customer cue
Made the customer laugh
Connected value of HD Supply Play/service/product to customer need/pain
Action performed by rep saved customer time/money
Connected to the decision maker
Tried to connect to the gatekeeper
Addressed customer objection
Rep utilized tools/resources to provide value to customer
Suggested customer focused service
Rep discussion prompted Customer to share needs/goals/pain
Attempted cross sell
Rep recommended customer focused solution
Used student/teacher rapport to learn about the customer/business
Rep used transactional questions to learn more
Discovered new sales opportunity
during calls
listened and confirmed customer need/pain
Used prior discussion or
relationship in the call
Rep gained customer commitment during call
Rep double clicked to learn more about a customer need/pain
Rep
Summarized discussion/next steps
Number of topics discussed kept customer engaged
Customer showed interest in solutions provided
Recognized and responded to customer buying signals
Did not speak over the customer
Offered to provide a quote
Asked additional questions to understand the objection
Scheduled next call
Asked about future business goal/state
Scheduled follow-up call
Sold value of service
Asked consultative, Probing
questions to learn pain/need
