Soldvalue ofserviceAskedadditionalquestions tounderstandthe objectionAsked aboutcurrentbusinessgoal/stateNumber oftopicsdiscussedkept customerengagedPerformedfollow upactions (sentPPR, quote,etc.)Used priordiscussion orrelationshipin the callRep doubleclicked to learnmore about acustomerneed/painRep utilizedtools/resourcesto provide valueto customerAttemptedcross sellDiscoverednew salesopportunityduring callsRep'sapproach wasconversational Communicatedreason/purposeof the callWasconfidentRep gainedcustomercommitmentduring callRan a HDSupplyplayAddressedcustomerobjectionRep usedwhile I haveyou tointroducetopicUsed activelistening skillsto respond tocustomer cuePlacedtheorderBuiltrapportRecognizedandresponded tocustomerbuying signalsCustomer askedrep questions tolearn moreaboutproduct/servicesolutionSuggestedcustomerfocusedserviceSchedulednext callRep discussionpromptedCustomer toshareneeds/goals/painPivotedcall fromservice tosalesRep askedis thereanythingelse...Provided aclearintroductionScheduledfollow-upcallAskedabout futurebusinessgoal/stateAskedfor thesaleQuoteditemduring callPreppedcustomer forfuturediscussiontopicUsedconversationtechniquesto engagecustomerClosedthesaleOvercameanobjectionActionperformedby rep savedcustomertime/moneyUsed buyingcue torecommendproduct/serviceConnected value ofHD SupplyPlay/service/productto customerneed/painReppivoted toadditionaltopicCustomershowedinterest insolutionsprovidedDid notspeakover thecustomerMade thecustomerlaughAskedclarifyingquestions tounderstandpain/needUsedbenefit/valuestatementsin discussionSoldvalue ofproductSuggestedcustomerfocusedproductsAsked strategicProbingquestions tolearn pain/needConnectedto thedecisionmakerReprecommendedcustomerfocusedsolutionOffered toprovide aquoteRepSold theirindividualvalueRepSummarizeddiscussion/nextstepsAttemptedup sellSoldvalue ofserviceAskedadditionalquestions tounderstandthe objectionAsked aboutcurrentbusinessgoal/stateNumber oftopicsdiscussedkept customerengagedPerformedfollow upactions (sentPPR, quote,etc.)Used priordiscussion orrelationshipin the callRep doubleclicked to learnmore about acustomerneed/painRep utilizedtools/resourcesto provide valueto customerAttemptedcross sellDiscoverednew salesopportunityduring callsRep'sapproach wasconversational Communicatedreason/purposeof the callWasconfidentRep gainedcustomercommitmentduring callRan a HDSupplyplayAddressedcustomerobjectionRep usedwhile I haveyou tointroducetopicUsed activelistening skillsto respond tocustomer cuePlacedtheorderBuiltrapportRecognizedandresponded tocustomerbuying signalsCustomer askedrep questions tolearn moreaboutproduct/servicesolutionSuggestedcustomerfocusedserviceSchedulednext callRep discussionpromptedCustomer toshareneeds/goals/painPivotedcall fromservice tosalesRep askedis thereanythingelse...Provided aclearintroductionScheduledfollow-upcallAskedabout futurebusinessgoal/stateAskedfor thesaleQuoteditemduring callPreppedcustomer forfuturediscussiontopicUsedconversationtechniquesto engagecustomerClosedthesaleOvercameanobjectionActionperformedby rep savedcustomertime/moneyUsed buyingcue torecommendproduct/serviceConnected value ofHD SupplyPlay/service/productto customerneed/painReppivoted toadditionaltopicCustomershowedinterest insolutionsprovidedDid notspeakover thecustomerMade thecustomerlaughAskedclarifyingquestions tounderstandpain/needUsedbenefit/valuestatementsin discussionSoldvalue ofproductSuggestedcustomerfocusedproductsAsked strategicProbingquestions tolearn pain/needConnectedto thedecisionmakerReprecommendedcustomerfocusedsolutionOffered toprovide aquoteRepSold theirindividualvalueRepSummarizeddiscussion/nextstepsAttemptedup sell

Sales Call Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sold value of service
  2. Asked additional questions to understand the objection
  3. Asked about current business goal/state
  4. Number of topics discussed kept customer engaged
  5. Performed follow up actions (sent PPR, quote, etc.)
  6. Used prior discussion or relationship in the call
  7. Rep double clicked to learn more about a customer need/pain
  8. Rep utilized tools/resources to provide value to customer
  9. Attempted cross sell
  10. Discovered new sales opportunity during calls
  11. Rep's approach was conversational
  12. Communicated reason/purpose of the call
  13. Was confident
  14. Rep gained customer commitment during call
  15. Ran a HD Supply play
  16. Addressed customer objection
  17. Rep used while I have you to introduce topic
  18. Used active listening skills to respond to customer cue
  19. Placed the order
  20. Built rapport
  21. Recognized and responded to customer buying signals
  22. Customer asked rep questions to learn more about product/service solution
  23. Suggested customer focused service
  24. Scheduled next call
  25. Rep discussion prompted Customer to share needs/goals/pain
  26. Pivoted call from service to sales
  27. Rep asked is there anything else...
  28. Provided a clear introduction
  29. Scheduled follow-up call
  30. Asked about future business goal/state
  31. Asked for the sale
  32. Quoted item during call
  33. Prepped customer for future discussion topic
  34. Used conversation techniques to engage customer
  35. Closed the sale
  36. Overcame an objection
  37. Action performed by rep saved customer time/money
  38. Used buying cue to recommend product/service
  39. Connected value of HD Supply Play/service/product to customer need/pain
  40. Rep pivoted to additional topic
  41. Customer showed interest in solutions provided
  42. Did not speak over the customer
  43. Made the customer laugh
  44. Asked clarifying questions to understand pain/need
  45. Used benefit/value statements in discussion
  46. Sold value of product
  47. Suggested customer focused products
  48. Asked strategic Probing questions to learn pain/need
  49. Connected to the decision maker
  50. Rep recommended customer focused solution
  51. Offered to provide a quote
  52. Rep Sold their individual value
  53. Rep Summarized discussion/next steps
  54. Attempted up sell