(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Rep
Sold their individual value
Pivoted call from service to sales
Asked additional questions to understand the objection
Communicated reason/purpose of the call
Rep discussion prompted Customer to share needs/goals/pain
Built rapport
Provided a clear introduction
Rep used pre-question statement before asking question to learn more
Discovered new sales opportunity
during calls
Addressed customer objection
Rep used while I have you to introduce topic
Suggested customer focused products
Rep
Summarized discussion/next steps
Used prior discussion or
relationship in the call
Offered to provide a quote
Used student/teacher rapport to learn about the customer/business
Rep gained customer commitment during call
Tried to connect to the gatekeeper
Gained customer commitment during call
Connected to the decision maker
Rep double clicked to learn more about a customer need/pain
Sold value of service
Asked clarifying questions to understand pain/need
Suggested customer focused service
Customer asked rep questions to learn more about product/service
solution
Overcame an objection
Rep recommended customer focused solution
Asked about future business goal/state
Rep's approach was conversational
Used active listening skills to respond to customer cue
Asked about current business goal/state
Used benefit/value statements in discussion
Made the customer laugh
Number of topics discussed kept customer engaged
Action performed by rep saved customer time/money
Rep used transactional questions to learn more
Sold their value to the customer
Was confident
Prepped customer for future discussion topic
Attempted cross sell
Identified next steps if sale wasn't possible
Recognized and responded to customer buying signals
Rep pivoted to additional topic(s)
Used content rapport to try to build connection
Connected value of HD Supply Play/service/product to customer need/pain
Asked consultative, Probing
questions to learn pain/need
listened and confirmed customer need/pain
Scheduled follow-up call
Rep utilized tools/resources to provide value to customer
