(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
Used student/teacher rapport to learn about the customer/business
Rep double clicked to learn more about a customer need/pain
Built rapport
Rep used while I have you to introduce topic
Scheduled follow-up call
Asked clarifying questions to understand pain/need
Used prior discussion or
relationship in the call
Suggested customer focused service
Addressed customer objection
Suggested customer focused products
Used content rapport to try to build connection
Asked additional questions to understand the objection
Asked about future business goal/state
Rep utilized tools/resources to provide value to customer
Rep used pre-question statement before asking question to learn more
Rep gained customer commitment during call
Scheduled next call
Identified next steps if sale wasn't possible
Communicated reason/purpose of the call
Rep discussion prompted Customer to share needs/goals/pain
Discovered new sales opportunity
during calls
Sold value of service
Overcame an objection
Rep
Sold their individual value
Rep was personable and professional
Sold value of product
Pivoted call from service to sales
Provided a clear introduction
Offered to provide a quote
Asked consultative, Probing
questions to learn pain/need
Sold their value to the customer
Rep recommended customer focused solution
Prepped customer for future discussion topic
listened and confirmed customer need/pain
Connected value of HD Supply Play/service/product to customer need/pain
Used active listening skills to respond to customer cue
Connected to the decision maker
Made the customer laugh
Customer asked rep questions to learn more about product/service
solution
Gained customer commitment during call
Did not speak over the customer
Number of topics discussed kept customer engaged
Tried to connect to the gatekeeper
Rep used transactional questions to learn more
Rep pivoted to additional topic(s)
Action performed by rep saved customer time/money
Rep
Summarized discussion/next steps
Customer showed interest in solutions provided
Rep's approach was conversational
Was confident
Recognized and responded to customer buying signals
