(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Did not speak over the customer
Used content rapport to try to build connection
Customer asked rep questions to learn more about product/service
solution
Used student/teacher rapport to learn about the customer/business
Rep used while I have you to introduce topic
Used benefit/value statements in discussion
Prepped customer for future discussion topic
Rep's approach was conversational
Was confident
Suggested customer focused service
Sold their value to the customer
Connected to the decision maker
Sold value of service
Rep
Summarized discussion/next steps
Recognized and responded to customer buying signals
Suggested customer focused products
Asked additional questions to understand the objection
Made the customer laugh
Built rapport
Used prior discussion or
relationship in the call
Rep
Sold their individual value
Asked consultative, Probing
questions to learn pain/need
Rep used transactional questions to learn more
Rep was personable and professional
Rep discussion prompted Customer to share needs/goals/pain
Rep recommended customer focused solution
Tried to connect to the gatekeeper
Rep gained customer commitment during call
Addressed customer objection
Offered to provide a quote
Asked about current business goal/state
listened and confirmed customer need/pain
Overcame an objection
Asked clarifying questions to understand pain/need
Rep pivoted to additional topic(s)
Provided a clear introduction
Communicated reason/purpose of the call
Connected value of HD Supply Play/service/product to customer need/pain
Customer showed interest in solutions provided
Sold value of product
Action performed by rep saved customer time/money
Asked about future business goal/state
Scheduled follow-up call
Rep used pre-question statement before asking question to learn more
Scheduled next call
Rep utilized tools/resources to provide value to customer
Number of topics discussed kept customer engaged
Used active listening skills to respond to customer cue
Discovered new sales opportunity
during calls
Attempted cross sell
Identified next steps if sale wasn't possible
Gained customer commitment during call
Rep double clicked to learn more about a customer need/pain
