(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Rep gained customer commitment during call
Communicated reason/purpose of the call
Built rapport
Rep pivoted to additional topic
Asked additional questions to understand the objection
Asked about future business goal/state
Ran a HD Supply play
Rep recommended customer focused solution
Overcame an objection
Sold value of service
Offered to provide a quote
Rep used while I have you to introduce topic
Scheduled next call
Asked clarifying questions to understand pain/need
Rep's approach was conversational
Closed the sale
Asked about current business goal/state
Number of topics discussed kept customer engaged
Pivoted call from service to sales
Asked strategic Probing
questions to learn pain/need
Customer asked rep questions to learn more about product/service
solution
Used buying cue to recommend product/service
Used prior discussion or
relationship in the call
Rep
Summarized discussion/next steps
Made the customer laugh
Prepped customer for future discussion topic
Performed follow up actions (sent PPR, quote, etc.)
Scheduled follow-up call
Attempted cross sell
Used benefit/value statements in discussion
Rep asked is there anything else...
Rep utilized tools/resources to provide value to customer
Used conversation techniques to engage customer
Used active listening skills to respond to customer cue
Suggested customer focused service
Addressed customer objection
Connected value of HD Supply Play/service/product to customer need/pain
Suggested customer focused products
Attempted up sell
Customer showed interest in solutions provided
Did not speak over the customer
Provided a clear introduction
Connected to the decision maker
Sold value of product
Recognized and responded to customer buying signals
Action performed by rep saved customer time/money
Quoted item during call
Rep double clicked to learn more about a customer need/pain
Rep discussion prompted Customer to share needs/goals/pain
