(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked about future business goal/state
Provided a clear introduction
Used prior discussion or
relationship in the call
Asked additional questions to understand the objection
Communicated reason/purpose of the call
Gained customer commitment during call
Made the customer laugh
Recognized and responded to customer buying signals
Prepped customer for future discussion topic
listened and confirmed customer need/pain
Rep used while I have you to introduce topic
Used benefit/value statements in discussion
Asked consultative, Probing
questions to learn pain/need
Identified next steps if sale wasn't possible
Pivoted call from service to sales
Rep used transactional questions to learn more
Discovered new sales opportunity
during calls
Offered to provide a quote
Connected value of HD Supply Play/service/product to customer need/pain
Rep used pre-question statement before asking question to learn more
Rep's approach was conversational
Did not speak over the customer
Rep pivoted to additional topic(s)
Sold value of product
Used active listening skills to respond to customer cue
Rep gained customer commitment during call
Asked clarifying questions to understand pain/need
Connected to the decision maker
Rep
Sold their individual value
Rep recommended customer focused solution
Attempted cross sell
Scheduled next call
Customer showed interest in solutions provided
Scheduled follow-up call
Tried to connect to the gatekeeper
Customer asked rep questions to learn more about product/service
solution
Asked about current business goal/state
Built rapport
Used student/teacher rapport to learn about the customer/business
Rep utilized tools/resources to provide value to customer
Rep double clicked to learn more about a customer need/pain
Suggested customer focused service
Sold value of service
Suggested customer focused products
Rep was personable and professional
Used content rapport to try to build connection
Rep discussion prompted Customer to share needs/goals/pain
