(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Quoted item during call
Communicated reason/purpose of the call
Discovered new sales opportunity
during calls
Made the customer laugh
Used prior discussion or
relationship in the call
Customer asked rep questions to learn more about product/service
solution
Sold value of service
Rep utilized tools/resources to provide value to customer
Asked about current business goal/state
Built rapport
Asked additional questions to understand the objection
Suggested customer focused products
Connected value of HD Supply Play/service/product to customer need/pain
Asked clarifying questions to understand pain/need
Asked about future business goal/state
Rep double clicked to learn more about a customer need/pain
Asked strategic Probing
questions to learn pain/need
Rep discussion prompted Customer to share needs/goals/pain
Sold value of product
Attempted up sell
Attempted cross sell
Used conversation techniques to engage customer
Connected to the decision maker
Scheduled next call
Provided a clear introduction
Used benefit/value statements in discussion
Suggested customer focused service
Offered to provide a quote
Was confident
Recognized and responded to customer buying signals
Addressed customer objection
Used active listening skills to respond to customer cue
Asked for the sale
Rep recommended customer focused solution
Scheduled follow-up call
Rep
Summarized discussion/next steps
Placed the order
Rep gained customer commitment during call
Prepped customer for future discussion topic
Used buying cue to recommend product/service
Rep
Sold their individual value
Performed follow up actions (sent PPR, quote, etc.)