(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Number of topics discussed kept customer engaged
Asked consultative, Probing
questions to learn pain/need
Customer asked rep questions to learn more about product/service
solution
Asked additional questions to understand the objection
Rep
Summarized discussion/next steps
Rep utilized tools/resources to provide value to customer
Rep used transactional questions to learn more
Addressed customer objection
Pivoted call from service to sales
Rep used while I have you to introduce topic
Connected value of HD Supply Play/service/product to customer need/pain
Scheduled next call
Attempted cross sell
Suggested customer focused products
Rep double clicked to learn more about a customer need/pain
Rep pivoted to additional topic(s)
Rep gained customer commitment during call
Suggested customer focused service
Discovered new sales opportunity
during calls
Customer showed interest in solutions provided
Scheduled follow-up call
Rep was personable and professional
Connected to the decision maker
Used benefit/value statements in discussion
Rep's approach was conversational
Rep recommended customer focused solution
Asked clarifying questions to understand pain/need
Rep
Sold their individual value
Provided a clear introduction
Used student/teacher rapport to learn about the customer/business
Was confident
Communicated reason/purpose of the call
Sold their value to the customer
Sold value of service
Action performed by rep saved customer time/money
Used prior discussion or
relationship in the call
listened and confirmed customer need/pain
Sold value of product
Used active listening skills to respond to customer cue
Made the customer laugh
Rep discussion prompted Customer to share needs/goals/pain
Rep used pre-question statement before asking question to learn more
Offered to provide a quote
Gained customer commitment during call
Identified next steps if sale wasn't possible
Used content rapport to try to build connection
Overcame an objection
Built rapport
Prepped customer for future discussion topic
Asked about current business goal/state
Asked about future business goal/state
Tried to connect to the gatekeeper
Did not speak over the customer
Recognized and responded to customer buying signals
