(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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listened and confirmed customer need/pain
Offered to provide a quote
Tried to connect to the gatekeeper
Provided a clear introduction
Built rapport
Suggested customer focused service
Identified next steps if sale wasn't possible
Scheduled next call
Connected value of HD Supply Play/service/product to customer need/pain
Sold their value to the customer
Prepped customer for future discussion topic
Was confident
Discovered new sales opportunity
during calls
Recognized and responded to customer buying signals
Number of topics discussed kept customer engaged
Rep gained customer commitment during call
Asked about current business goal/state
Overcame an objection
Customer showed interest in solutions provided
Connected to the decision maker
Pivoted call from service to sales
Asked clarifying questions to understand pain/need
Rep discussion prompted Customer to share needs/goals/pain
Addressed customer objection
Attempted cross sell
Made the customer laugh
Asked additional questions to understand the objection
Sold value of product
Rep used pre-question statement before asking question to learn more
Asked about future business goal/state
Sold value of service
Did not speak over the customer
Rep
Summarized discussion/next steps
Rep's approach was conversational
Customer asked rep questions to learn more about product/service
solution
Rep
Sold their individual value
Communicated reason/purpose of the call
Used prior discussion or
relationship in the call
Scheduled follow-up call
Suggested customer focused products
Action performed by rep saved customer time/money
Rep used transactional questions to learn more
Used content rapport to try to build connection
Gained customer commitment during call
Rep utilized tools/resources to provide value to customer
Rep was personable and professional
Used student/teacher rapport to learn about the customer/business
Rep recommended customer focused solution
Rep used while I have you to introduce topic
Asked consultative, Probing
questions to learn pain/need
Used active listening skills to respond to customer cue
Used benefit/value statements in discussion
Rep pivoted to additional topic(s)
Rep double clicked to learn more about a customer need/pain
