(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sold value of service
Asked additional questions to understand the objection
Asked about current business goal/state
Number of topics discussed kept customer engaged
Performed follow up actions (sent PPR, quote, etc.)
Used prior discussion or
relationship in the call
Rep double clicked to learn more about a customer need/pain
Rep utilized tools/resources to provide value to customer
Attempted cross sell
Discovered new sales opportunity
during calls
Rep's approach was conversational
Communicated reason/purpose of the call
Was confident
Rep gained customer commitment during call
Ran a HD Supply play
Addressed customer objection
Rep used while I have you to introduce topic
Used active listening skills to respond to customer cue
Placed the order
Built rapport
Recognized and responded to customer buying signals
Customer asked rep questions to learn more about product/service
solution
Suggested customer focused service
Scheduled next call
Rep discussion prompted Customer to share needs/goals/pain
Pivoted call from service to sales
Rep asked is there anything else...
Provided a clear introduction
Scheduled follow-up call
Asked about future business goal/state
Asked for the sale
Quoted item during call
Prepped customer for future discussion topic
Used conversation techniques to engage customer
Closed the sale
Overcame an objection
Action performed by rep saved customer time/money
Used buying cue to recommend product/service
Connected value of HD Supply Play/service/product to customer need/pain
Rep pivoted to additional topic
Customer showed interest in solutions provided
Did not speak over the customer
Made the customer laugh
Asked clarifying questions to understand pain/need
Used benefit/value statements in discussion
Sold value of product
Suggested customer focused products
Asked strategic Probing
questions to learn pain/need
