This bingo card has a free space and 54 words: Communicated reason/purpose of the call, Provided a clear introduction, Used benefit/value statements in discussion, Asked consultative, Probing questions to learn pain/need, Asked clarifying questions to understand pain/need, Recognized and responded to customer buying signals, Connected to the decision maker, Used content rapport to try to build connection, Suggested customer focused products, Suggested customer focused service, Sold value of product, Sold value of service, Identified next steps if sale wasn't possible, Used active listening skills to respond to customer cue, Scheduled next call, Offered to provide a quote, Made the customer laugh, Sold their value to the customer, Used student/teacher rapport to learn about the customer/business, Did not speak over the customer, Gained customer commitment during call, Addressed customer objection, Built rapport, Was confident, Rep Sold their individual value, Asked about current business goal/state, Asked about future business goal/state, Overcame an objection, Asked additional questions to understand the objection, Attempted cross sell, Rep was personable and professional, Prepped customer for future discussion topic, Tried to connect to the gatekeeper, Number of topics discussed kept customer engaged, Connected value of HD Supply Play/service/product to customer need/pain, listened and confirmed customer need/pain, Customer asked rep questions to learn more about product/service solution, Rep Summarized discussion/next steps, Rep used transactional questions to learn more, Scheduled follow-up call, Rep discussion prompted Customer to share needs/goals/pain, Used prior discussion or relationship in the call, Pivoted call from service to sales, Rep's approach was conversational, Action performed by rep saved customer time/money, Rep utilized tools/resources to provide value to customer, Discovered new sales opportunity during calls, Customer showed interest in solutions provided, Rep used while I have you to introduce topic, Rep used pre-question statement before asking question to learn more, Rep gained customer commitment during call, Rep double clicked to learn more about a customer need/pain, Rep pivoted to additional topic(s) and Rep recommended customer focused solution.
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