December TL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Completed an audit (including follow-up emails to agents if needed)
2. Completed an SRA or Am Waive
3. Completed specialized tasks (such as OGC, ECHO, DQ, etc)
4. Have < 5 incomplete items in your colour at the end of your shift
5. Got an agent calling the wrong queue on the TL line
6. File away all completed items in your colour for the entire week.
7. Replied to emails in the EC inbox
8. Took an escalation call
9. Sorted 20 unsorted emails in the inbox in 1 day
10. Participated in CAC Connexions
11. Completed a crossover
12. Completed 10 items in 1 day (and sorted into completed folder)
13. No flagged error in 1 week
14. Take 20 TL calls in 1 day
15. Completed an ID Pending
16. Create 5 dummy sessions in 1 day
17. Answered in the TL teams channel
18. Completed 10 US SSP requests in 1 week
19. Coach a CCR outside the TL line
20. Completed CCR OT
21. Acknowledged a colleague on the lifeworks app
22. Put stats back after a BSR
23. Helped another TL with a complicated case
24. Completed 5 Global requests in 3 days