(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
No flagged error in 1 week
Helped another TL with a complicated case
Answered in the TL teams channel
Got an agent calling the wrong queue on the TL line
Take 20 TL calls in 1 day
Create 5 dummy sessions in 1 day
Have < 5 incomplete items in your colour at the end of your shift
Replied to emails in the EC inbox
Completed 10 items in 1 day (and sorted into completed folder)
Completed specialized tasks (such as OGC, ECHO, DQ, etc)
Acknowledged a colleague on the lifeworks app
Put stats back after a BSR
Completed an audit (including follow-up emails to agents if needed)
Sorted 20 unsorted emails in the inbox in 1 day
Completed an ID Pending
Completed CCR OT
Completed a crossover
Took an escalation call
Completed 10 US SSP requests in 1 week
Completed 5 Global requests in 3 days
Participated in CAC Connexions
Completed an SRA or Am Waive
File away all completed items in your colour for the entire week.
