(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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File away all completed items in your colour for the entire week.
Completed a crossover
Take 20 TL calls in 1 day
Replied to emails in the EC inbox
Participated in CAC Connexions
Completed 10 items in 1 day (and sorted into completed folder)
Completed 10 US SSP requests in 1 week
Create 5 dummy sessions in 1 day
Sorted 20 unsorted emails in the inbox in 1 day
No flagged error in 1 week
Got an agent calling the wrong queue on the TL line
Acknowledged a colleague on the lifeworks app
Completed CCR OT
Coach a CCR outside the TL line
Completed an SRA or Am Waive
Helped another TL with a complicated case
Put stats back after a BSR
Completed an ID Pending
Completed an audit (including follow-up emails to agents if needed)
Took an escalation call
Have < 5 incomplete items in your colour at the end of your shift
Completed specialized tasks (such as OGC, ECHO, DQ, etc)
