(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Replied to emails in the EC inbox
Completed a crossover
Have < 5 incomplete items in your colour at the end of your shift
Completed an SRA or Am Waive
Coach a CCR outside the TL line
Create 5 dummy sessions in 1 day
Took an escalation call
Completed 10 items in 1 day (and sorted into completed folder)
Sorted 20 unsorted emails in the inbox in 1 day
Completed 5 Global requests in 3 days
Participated in CAC Connexions
Completed specialized tasks (such as OGC, ECHO, DQ, etc)
Completed CCR OT
Answered in the TL teams channel
Completed 10 US SSP requests in 1 week
File away all completed items in your colour for the entire week.
Acknowledged a colleague on the lifeworks app
No flagged error in 1 week
Completed an ID Pending
Take 20 TL calls in 1 day
Put stats back after a BSR
Completed an audit (including follow-up emails to agents if needed)
Helped another TL with a complicated case
Got an agent calling the wrong queue on the TL line
