(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Have < 5 incomplete items in your colour at the end of your shift
Create 5 dummy sessions in 1 day
Acknowledged a colleague on the lifeworks app
Answered in the TL teams channel
No flagged error in 1 week
Completed CCR OT
Replied to emails in the EC inbox
Completed 5 Global requests in 3 days
Completed 10 items in 1 day (and sorted into completed folder)
Took an escalation call
Take 20 TL calls in 1 day
Completed a crossover
Helped another TL with a complicated case
Completed an audit (including follow-up emails to agents if needed)
Got an agent calling the wrong queue on the TL line
Completed an SRA or Am Waive
File away all completed items in your colour for the entire week.
Participated in CAC Connexions
Completed 10 US SSP requests in 1 week
Put stats back after a BSR
Completed specialized tasks (such as OGC, ECHO, DQ, etc)
