Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Ticket:
   Save a customer from canceling their subscription
2. Date:
   Participate in #ThankfulFriday in the #general channel
3. Ticket:
   Achieve a perfect QA score
4. Date/Hour:
   Answer 10 tickets in an hour
5. Customer insists they have been billed twice
6. Ticket:
   Speak with a customer subscribed for 1 year or more
7. Ticket:
   Clarify BOGO offer to a customer
8. Ticket:
   Reset a customer's password
9. Ticket:
   Promote self-service to a customer
10. Customer's email only says "CANCEL"
11. Ticket:
    sent from iPhone
12. Ticket:
    Customer says Merry Christmas, Happy Holidays, or Happy New Year
13. Ticket:
    Customer replies to your ticket with a TY message
14. Ticket:
    Use an emoji in a ticket
15. Ticket:
    Customer uses an emoji in their StellaConnect survey
16. Ticket:
    Create a replacement for a Confessions of a Rebel fragrance
17. Explain to a customer that prices are listed in USD, not CAD
18. Date:
    Request Amazon OTP from Jessica
19. Ticket:
    Help a Canadian customer
20. Date:
    Emoji an Ops Update from Kayla in Slack
21. Switch a customer to a different wave, at their request
22. Ticket:
    Customer makes a spelling error
23. Date:
    Have a 1:1 with your Team Lead
24. Ticket:
    Customer says "please advice" / "please advise"
25. Ticket:
    Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????)
26. Ticket:
    Receive a 5-star, 10 NPS survey
27. Ticket:
    Customer mentions Better Business Bureau
28. Date:
    Inquire with Ops Team about the availability of an item
29. Customer account is under Apple Relay email address