Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Date:
   Request Amazon OTP from Jessica
2. Ticket:
   Use an emoji in a ticket
3. Ticket:
   sent from iPhone
4. Customer insists they have been billed twice
5. Ticket:
   Speak with a customer subscribed for 1 year or more
6. Customer account is under Apple Relay email address
7. Ticket:
   Customer says "please advice" / "please advise"
8. Ticket:
   Save a customer from canceling their subscription
9. Ticket:
   Achieve a perfect QA score
10. Ticket:
    Customer says Merry Christmas, Happy Holidays, or Happy New Year
11. Date/Hour:
    Answer 10 tickets in an hour
12. Date:
    Inquire with Ops Team about the availability of an item
13. Switch a customer to a different wave, at their request
14. Date:
    Have a 1:1 with your Team Lead
15. Ticket:
    Customer makes a spelling error
16. Customer's email only says "CANCEL"
17. Ticket:
    Customer replies to your ticket with a TY message
18. Ticket:
    Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????)
19. Date:
    Participate in #ThankfulFriday in the #general channel
20. Ticket:
    Promote self-service to a customer
21. Ticket:
    Customer mentions Better Business Bureau
22. Ticket:
    Customer uses an emoji in their StellaConnect survey
23. Explain to a customer that prices are listed in USD, not CAD
24. Ticket:
    Help a Canadian customer
25. Ticket:
    Clarify BOGO offer to a customer
26. Ticket:
    Create a replacement for a Confessions of a Rebel fragrance
27. Date:
    Emoji an Ops Update from Kayla in Slack
28. Ticket:
    Receive a 5-star, 10 NPS survey
29. Ticket:
    Reset a customer's password