Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Ticket:
   Help a Canadian customer
2. Ticket:
   Customer says Merry Christmas, Happy Holidays, or Happy New Year
3. Customer insists they have been billed twice
4. Date/Hour:
   Answer 10 tickets in an hour
5. Ticket:
   sent from iPhone
6. Switch a customer to a different wave, at their request
7. Customer's email only says "CANCEL"
8. Ticket:
   Speak with a customer subscribed for 1 year or more
9. Ticket:
   Use an emoji in a ticket
10. Ticket:
    Customer mentions Better Business Bureau
11. Date:
    Emoji an Ops Update from Kayla in Slack
12. Ticket:
    Customer replies to your ticket with a TY message
13. Ticket:
    Receive a 5-star, 10 NPS survey
14. Ticket:
    Customer says "please advice" / "please advise"
15. Date:
    Participate in #ThankfulFriday in the #general channel
16. Date:
    Request Amazon OTP from Jessica
17. Ticket:
    Clarify BOGO offer to a customer
18. Ticket:
    Achieve a perfect QA score
19. Ticket:
    Promote self-service to a customer
20. Ticket:
    Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????)
21. Ticket:
    Create a replacement for a Confessions of a Rebel fragrance
22. Ticket:
    Reset a customer's password
23. Ticket:
    Save a customer from canceling their subscription
24. Explain to a customer that prices are listed in USD, not CAD
25. Date:
    Have a 1:1 with your Team Lead
26. Customer account is under Apple Relay email address
27. Date:
    Inquire with Ops Team about the availability of an item
28. Ticket:
    Customer makes a spelling error
29. Ticket:
    Customer uses an emoji in their StellaConnect survey