Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Ticket:
   Customer replies to your ticket with a TY message
2. Date:
   Participate in #ThankfulFriday in the #general channel
3. Ticket:
   Promote self-service to a customer
4. Date:
   Request Amazon OTP from Jessica
5. Ticket:
   Clarify BOGO offer to a customer
6. Customer insists they have been billed twice
7. Ticket:
   Customer says "please advice" / "please advise"
8. Switch a customer to a different wave, at their request
9. Ticket:
   Help a Canadian customer
10. Ticket:
    sent from iPhone
11. Ticket:
    Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????)
12. Ticket:
    Save a customer from canceling their subscription
13. Ticket:
    Reset a customer's password
14. Ticket:
    Speak with a customer subscribed for 1 year or more
15. Date:
    Have a 1:1 with your Team Lead
16. Ticket:
    Create a replacement for a Confessions of a Rebel fragrance
17. Customer's email only says "CANCEL"
18. Ticket:
    Customer uses an emoji in their StellaConnect survey
19. Date:
    Inquire with Ops Team about the availability of an item
20. Ticket:
    Customer says Merry Christmas, Happy Holidays, or Happy New Year
21. Customer account is under Apple Relay email address
22. Ticket:
    Customer makes a spelling error
23. Ticket:
    Use an emoji in a ticket
24. Ticket:
    Receive a 5-star, 10 NPS survey
25. Explain to a customer that prices are listed in USD, not CAD
26. Date/Hour:
    Answer 10 tickets in an hour
27. Ticket:
    Achieve a perfect QA score
28. Ticket:
    Customer mentions Better Business Bureau
29. Date:
    Emoji an Ops Update from Kayla in Slack