Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Ticket:
   Customer uses an emoji in their StellaConnect survey
2. Ticket:
   Speak with a customer subscribed for 1 year or more
3. Ticket:
   Customer replies to your ticket with a TY message
4. Ticket:
   Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????)
5. Ticket:
   Customer says Merry Christmas, Happy Holidays, or Happy New Year
6. Ticket:
   Promote self-service to a customer
7. Ticket:
   Help a Canadian customer
8. Ticket:
   Save a customer from canceling their subscription
9. Switch a customer to a different wave, at their request
10. Ticket:
    Receive a 5-star, 10 NPS survey
11. Date/Hour:
    Answer 10 tickets in an hour
12. Ticket:
    Customer makes a spelling error
13. Customer insists they have been billed twice
14. Date:
    Request Amazon OTP from Jessica
15. Date:
    Inquire with Ops Team about the availability of an item
16. Date:
    Emoji an Ops Update from Kayla in Slack
17. Date:
    Have a 1:1 with your Team Lead
18. Ticket:
    Customer says "please advice" / "please advise"
19. Customer's email only says "CANCEL"
20. Ticket:
    Customer mentions Better Business Bureau
21. Ticket:
    Create a replacement for a Confessions of a Rebel fragrance
22. Explain to a customer that prices are listed in USD, not CAD
23. Customer account is under Apple Relay email address
24. Ticket:
    Use an emoji in a ticket
25. Ticket:
    sent from iPhone
26. Ticket:
    Reset a customer's password
27. Date:
    Participate in #ThankfulFriday in the #general channel
28. Ticket:
    Clarify BOGO offer to a customer
29. Ticket:
    Achieve a perfect QA score