Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Ticket:
   Customer uses an emoji in their StellaConnect survey
2. Ticket:
   Create a replacement for a Confessions of a Rebel fragrance
3. Ticket:
   Help a Canadian customer
4. Ticket:
   Clarify BOGO offer to a customer
5. Customer insists they have been billed twice
6. Ticket:
   Promote self-service to a customer
7. Ticket:
   Receive a 5-star, 10 NPS survey
8. Ticket:
   Customer replies to your ticket with a TY message
9. Ticket:
   Speak with a customer subscribed for 1 year or more
10. Customer account is under Apple Relay email address
11. Ticket:
    Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????)
12. Date:
    Inquire with Ops Team about the availability of an item
13. Date:
    Have a 1:1 with your Team Lead
14. Ticket:
    Customer says Merry Christmas, Happy Holidays, or Happy New Year
15. Ticket:
    Customer makes a spelling error
16. Ticket:
    Customer says "please advice" / "please advise"
17. Date:
    Participate in #ThankfulFriday in the #general channel
18. Switch a customer to a different wave, at their request
19. Explain to a customer that prices are listed in USD, not CAD
20. Ticket:
    Customer mentions Better Business Bureau
21. Ticket:
    Reset a customer's password
22. Customer's email only says "CANCEL"
23. Ticket:
    sent from iPhone
24. Ticket:
    Use an emoji in a ticket
25. Ticket:
    Save a customer from canceling their subscription
26. Ticket:
    Achieve a perfect QA score
27. Date/Hour:
    Answer 10 tickets in an hour
28. Date:
    Emoji an Ops Update from Kayla in Slack
29. Date:
    Request Amazon OTP from Jessica