Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Ticket:
   Receive a 5-star, 10 NPS survey
2. Date/Hour:
   Answer 10 tickets in an hour
3. Switch a customer to a different wave, at their request
4. Ticket:
   Help a Canadian customer
5. Ticket:
   Achieve a perfect QA score
6. Ticket:
   Reset a customer's password
7. Ticket:
   Customer says "please advice" / "please advise"
8. Ticket:
   Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????)
9. Ticket:
   Customer uses an emoji in their StellaConnect survey
10. Ticket:
    Customer replies to your ticket with a TY message
11. Ticket:
    Customer makes a spelling error
12. Ticket:
    sent from iPhone
13. Ticket:
    Create a replacement for a Confessions of a Rebel fragrance
14. Ticket:
    Clarify BOGO offer to a customer
15. Date:
    Emoji an Ops Update from Kayla in Slack
16. Customer account is under Apple Relay email address
17. Ticket:
    Customer says Merry Christmas, Happy Holidays, or Happy New Year
18. Explain to a customer that prices are listed in USD, not CAD
19. Ticket:
    Promote self-service to a customer
20. Ticket:
    Customer mentions Better Business Bureau
21. Ticket:
    Speak with a customer subscribed for 1 year or more
22. Date:
    Participate in #ThankfulFriday in the #general channel
23. Ticket:
    Save a customer from canceling their subscription
24. Date:
    Have a 1:1 with your Team Lead
25. Customer insists they have been billed twice
26. Ticket:
    Use an emoji in a ticket
27. Customer's email only says "CANCEL"
28. Date:
    Inquire with Ops Team about the availability of an item
29. Date:
    Request Amazon OTP from Jessica