(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ticket:
Reset a customer's password
Ticket:
Customer says Merry Christmas, Happy Holidays, or Happy New Year
Ticket:
Use an emoji in a ticket
Customer insists they have been billed twice
Date/Hour:
Answer 10 tickets in an hour
Ticket:
Help a Canadian customer
Ticket:
Speak with a customer subscribed for 1 year or more
Ticket:
Customer mentions Better Business Bureau
Ticket:
sent from iPhone
Switch a customer to a different wave, at their request
Ticket:
Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????)
Ticket:
Save a customer from canceling their subscription
Ticket:
Customer replies to your ticket with a TY message
Ticket:
Promote self-service to a customer
Ticket:
Clarify BOGO offer to a customer
Date:
Request Amazon OTP from Jessica
Ticket:
Achieve a perfect QA score
Ticket:
Customer makes a spelling error
Customer account is under Apple Relay email address
Date:
Have a 1:1 with your Team Lead
Date:
Emoji an Ops Update from Kayla in Slack
Customer's email only says "CANCEL"
Ticket:
Receive a 5-star, 10 NPS survey
Ticket:
Create a replacement for
a Confessions of a Rebel fragrance
Ticket:
Customer uses an emoji in their StellaConnect survey
