Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Customer insists they have been billed twice
2. Switch a customer to a different wave, at their request
3. Ticket:
   Speak with a customer subscribed for 1 year or more
4. Ticket:
   Customer uses an emoji in their StellaConnect survey
5. Ticket:
   Promote self-service to a customer
6. Date:
   Request Amazon OTP from Jessica
7. Date:
   Have a 1:1 with your Team Lead
8. Ticket:
   Customer says "please advice" / "please advise"
9. Ticket:
   Use an emoji in a ticket
10. Explain to a customer that prices are listed in USD, not CAD
11. Ticket:
    Achieve a perfect QA score
12. Ticket:
    Help a Canadian customer
13. Ticket:
    Save a customer from canceling their subscription
14. Date:
    Inquire with Ops Team about the availability of an item
15. Ticket:
    sent from iPhone
16. Ticket:
    Create a replacement for a Confessions of a Rebel fragrance
17. Customer account is under Apple Relay email address
18. Date/Hour:
    Answer 10 tickets in an hour
19. Ticket:
    Customer makes a spelling error
20. Ticket:
    Clarify BOGO offer to a customer
21. Ticket:
    Customer replies to your ticket with a TY message
22. Ticket:
    Reset a customer's password
23. Ticket:
    Customer says Merry Christmas, Happy Holidays, or Happy New Year
24. Ticket:
    Customer mentions Better Business Bureau
25. Ticket:
    Receive a 5-star, 10 NPS survey
26. Date:
    Participate in #ThankfulFriday in the #general channel
27. Customer's email only says "CANCEL"
28. Date:
    Emoji an Ops Update from Kayla in Slack
29. Ticket:
    Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????)