Create areplacement fora Confessions ofa RebelfragranceTicket: Participate in#ThankfulFridayin the #generalchannelDate:Customer saysMerry Christmas,Happy Holidays,or Happy NewYearTicket:ClarifyBOGOoffer to acustomerTicket:Customer'semail onlysays"CANCEL"Reset acustomer'spasswordTicket:Speak with acustomersubscribedfor 1 year ormoreTicket:Achievea perfectQA scoreTicket:Customermakes aspellingerrorTicket:Inquire withOps Teamabout theavailability ofan itemDate:Save acustomer fromcancelingtheirsubscriptionTicket:CustomermentionsBetterBusinessBureauTicket:Help aCanadiancustomerTicket:Receive a5-star, 10NPSsurveyTicket:Customeruses an emojiin theirStellaConnectsurveyTicket:Explain to acustomer thatprices arelisted in USD,not CADSwitch acustomer toa differentwave, attheir requestAnswer10 ticketsin an hourDate/Hour: Promoteself-service toa customerTicket:Use anemoji ina ticketTicket:sentfromiPhoneTicket:Customerreplies toyour ticketwith a TYmessageTicket:Customer usesmultiplepunctuationmarks after asentence (!!!!,...., ????)Ticket: Customeraccount isunder AppleRelay emailaddressEmoji anOps Updatefrom Kayla inSlackDate:RequestAmazonOTP fromJessicaDate:Have a1:1 withyour TeamLeadDate:Customersays "pleaseadvice" /"pleaseadvise"Ticket:Customerinsists theyhave beenbilled twiceCreate areplacement fora Confessions ofa RebelfragranceTicket: Participate in#ThankfulFridayin the #generalchannelDate:Customer saysMerry Christmas,Happy Holidays,or Happy NewYearTicket:ClarifyBOGOoffer to acustomerTicket:Customer'semail onlysays"CANCEL"Reset acustomer'spasswordTicket:Speak with acustomersubscribedfor 1 year ormoreTicket:Achievea perfectQA scoreTicket:Customermakes aspellingerrorTicket:Inquire withOps Teamabout theavailability ofan itemDate:Save acustomer fromcancelingtheirsubscriptionTicket:CustomermentionsBetterBusinessBureauTicket:Help aCanadiancustomerTicket:Receive a5-star, 10NPSsurveyTicket:Customeruses an emojiin theirStellaConnectsurveyTicket:Explain to acustomer thatprices arelisted in USD,not CADSwitch acustomer toa differentwave, attheir requestAnswer10 ticketsin an hourDate/Hour: Promoteself-service toa customerTicket:Use anemoji ina ticketTicket:sentfromiPhoneTicket:Customerreplies toyour ticketwith a TYmessageTicket:Customer usesmultiplepunctuationmarks after asentence (!!!!,...., ????)Ticket: Customeraccount isunder AppleRelay emailaddressEmoji anOps Updatefrom Kayla inSlackDate:RequestAmazonOTP fromJessicaDate:Have a1:1 withyour TeamLeadDate:Customersays "pleaseadvice" /"pleaseadvise"Ticket:Customerinsists theyhave beenbilled twice

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ticket:
    Create a replacement for a Confessions of a Rebel fragrance
  2. Date:
    Participate in #ThankfulFriday in the #general channel
  3. Ticket:
    Customer says Merry Christmas, Happy Holidays, or Happy New Year
  4. Ticket:
    Clarify BOGO offer to a customer
  5. Customer's email only says "CANCEL"
  6. Ticket:
    Reset a customer's password
  7. Ticket:
    Speak with a customer subscribed for 1 year or more
  8. Ticket:
    Achieve a perfect QA score
  9. Ticket:
    Customer makes a spelling error
  10. Date:
    Inquire with Ops Team about the availability of an item
  11. Ticket:
    Save a customer from canceling their subscription
  12. Ticket:
    Customer mentions Better Business Bureau
  13. Ticket:
    Help a Canadian customer
  14. Ticket:
    Receive a 5-star, 10 NPS survey
  15. Ticket:
    Customer uses an emoji in their StellaConnect survey
  16. Explain to a customer that prices are listed in USD, not CAD
  17. Switch a customer to a different wave, at their request
  18. Date/Hour:
    Answer 10 tickets in an hour
  19. Ticket:
    Promote self-service to a customer
  20. Ticket:
    Use an emoji in a ticket
  21. Ticket:
    sent from iPhone
  22. Ticket:
    Customer replies to your ticket with a TY message
  23. Ticket:
    Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????)
  24. Customer account is under Apple Relay email address
  25. Date:
    Emoji an Ops Update from Kayla in Slack
  26. Date:
    Request Amazon OTP from Jessica
  27. Date:
    Have a 1:1 with your Team Lead
  28. Ticket:
    Customer says "please advice" / "please advise"
  29. Customer insists they have been billed twice