Help aCanadiancustomerTicket:RequestAmazonOTP fromJessicaDate:Use anemoji ina ticketTicket:Reset acustomer'spasswordTicket:Explain to acustomer thatprices arelisted in USD,not CADParticipate in#ThankfulFridayin the #generalchannelDate:Achievea perfectQA scoreTicket:Create areplacement fora Confessions ofa RebelfragranceTicket: Answer10 ticketsin an hourDate/Hour: Customeraccount isunder AppleRelay emailaddressCustomer saysMerry Christmas,Happy Holidays,or Happy NewYearTicket:Inquire withOps Teamabout theavailability ofan itemDate:Customerreplies toyour ticketwith a TYmessageTicket:Receive a5-star, 10NPSsurveyTicket:Save acustomer fromcancelingtheirsubscriptionTicket:ClarifyBOGOoffer to acustomerTicket:Promoteself-service toa customerTicket:Speak with acustomersubscribedfor 1 year ormoreTicket:Have a1:1 withyour TeamLeadDate:Customer usesmultiplepunctuationmarks after asentence (!!!!,...., ????)Ticket: Emoji anOps Updatefrom Kayla inSlackDate:Customersays "pleaseadvice" /"pleaseadvise"Ticket:Customer'semail onlysays"CANCEL"sentfromiPhoneTicket:Customerinsists theyhave beenbilled twiceCustomermakes aspellingerrorTicket:CustomermentionsBetterBusinessBureauTicket:Switch acustomer toa differentwave, attheir requestCustomeruses an emojiin theirStellaConnectsurveyTicket:Help aCanadiancustomerTicket:RequestAmazonOTP fromJessicaDate:Use anemoji ina ticketTicket:Reset acustomer'spasswordTicket:Explain to acustomer thatprices arelisted in USD,not CADParticipate in#ThankfulFridayin the #generalchannelDate:Achievea perfectQA scoreTicket:Create areplacement fora Confessions ofa RebelfragranceTicket: Answer10 ticketsin an hourDate/Hour: Customeraccount isunder AppleRelay emailaddressCustomer saysMerry Christmas,Happy Holidays,or Happy NewYearTicket:Inquire withOps Teamabout theavailability ofan itemDate:Customerreplies toyour ticketwith a TYmessageTicket:Receive a5-star, 10NPSsurveyTicket:Save acustomer fromcancelingtheirsubscriptionTicket:ClarifyBOGOoffer to acustomerTicket:Promoteself-service toa customerTicket:Speak with acustomersubscribedfor 1 year ormoreTicket:Have a1:1 withyour TeamLeadDate:Customer usesmultiplepunctuationmarks after asentence (!!!!,...., ????)Ticket: Emoji anOps Updatefrom Kayla inSlackDate:Customersays "pleaseadvice" /"pleaseadvise"Ticket:Customer'semail onlysays"CANCEL"sentfromiPhoneTicket:Customerinsists theyhave beenbilled twiceCustomermakes aspellingerrorTicket:CustomermentionsBetterBusinessBureauTicket:Switch acustomer toa differentwave, attheir requestCustomeruses an emojiin theirStellaConnectsurveyTicket:

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ticket:
    Help a Canadian customer
  2. Date:
    Request Amazon OTP from Jessica
  3. Ticket:
    Use an emoji in a ticket
  4. Ticket:
    Reset a customer's password
  5. Explain to a customer that prices are listed in USD, not CAD
  6. Date:
    Participate in #ThankfulFriday in the #general channel
  7. Ticket:
    Achieve a perfect QA score
  8. Ticket:
    Create a replacement for a Confessions of a Rebel fragrance
  9. Date/Hour:
    Answer 10 tickets in an hour
  10. Customer account is under Apple Relay email address
  11. Ticket:
    Customer says Merry Christmas, Happy Holidays, or Happy New Year
  12. Date:
    Inquire with Ops Team about the availability of an item
  13. Ticket:
    Customer replies to your ticket with a TY message
  14. Ticket:
    Receive a 5-star, 10 NPS survey
  15. Ticket:
    Save a customer from canceling their subscription
  16. Ticket:
    Clarify BOGO offer to a customer
  17. Ticket:
    Promote self-service to a customer
  18. Ticket:
    Speak with a customer subscribed for 1 year or more
  19. Date:
    Have a 1:1 with your Team Lead
  20. Ticket:
    Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????)
  21. Date:
    Emoji an Ops Update from Kayla in Slack
  22. Ticket:
    Customer says "please advice" / "please advise"
  23. Customer's email only says "CANCEL"
  24. Ticket:
    sent from iPhone
  25. Customer insists they have been billed twice
  26. Ticket:
    Customer makes a spelling error
  27. Ticket:
    Customer mentions Better Business Bureau
  28. Switch a customer to a different wave, at their request
  29. Ticket:
    Customer uses an emoji in their StellaConnect survey