Have a1:1 withyour TeamLeadDate:RequestAmazonOTP fromJessicaDate:Inquire withOps Teamabout theavailability ofan itemDate:CustomermentionsBetterBusinessBureauTicket:Customer usesmultiplepunctuationmarks after asentence (!!!!,...., ????)Ticket: Customer saysMerry Christmas,Happy Holidays,or Happy NewYearTicket:Speak with acustomersubscribedfor 1 year ormoreTicket:Customeraccount isunder AppleRelay emailaddressParticipate in#ThankfulFridayin the #generalchannelDate:Help aCanadiancustomerTicket:Explain to acustomer thatprices arelisted in USD,not CADClarifyBOGOoffer to acustomerTicket:Answer10 ticketsin an hourDate/Hour: Reset acustomer'spasswordTicket:Save acustomer fromcancelingtheirsubscriptionTicket:Receive a5-star, 10NPSsurveyTicket:Switch acustomer toa differentwave, attheir requestPromoteself-service toa customerTicket:Emoji anOps Updatefrom Kayla inSlackDate:Customermakes aspellingerrorTicket:Use anemoji ina ticketTicket:sentfromiPhoneTicket:Customersays "pleaseadvice" /"pleaseadvise"Ticket:Customerinsists theyhave beenbilled twiceCustomer'semail onlysays"CANCEL"Customerreplies toyour ticketwith a TYmessageTicket:Create areplacement fora Confessions ofa RebelfragranceTicket: Achievea perfectQA scoreTicket:Customeruses an emojiin theirStellaConnectsurveyTicket:Have a1:1 withyour TeamLeadDate:RequestAmazonOTP fromJessicaDate:Inquire withOps Teamabout theavailability ofan itemDate:CustomermentionsBetterBusinessBureauTicket:Customer usesmultiplepunctuationmarks after asentence (!!!!,...., ????)Ticket: Customer saysMerry Christmas,Happy Holidays,or Happy NewYearTicket:Speak with acustomersubscribedfor 1 year ormoreTicket:Customeraccount isunder AppleRelay emailaddressParticipate in#ThankfulFridayin the #generalchannelDate:Help aCanadiancustomerTicket:Explain to acustomer thatprices arelisted in USD,not CADClarifyBOGOoffer to acustomerTicket:Answer10 ticketsin an hourDate/Hour: Reset acustomer'spasswordTicket:Save acustomer fromcancelingtheirsubscriptionTicket:Receive a5-star, 10NPSsurveyTicket:Switch acustomer toa differentwave, attheir requestPromoteself-service toa customerTicket:Emoji anOps Updatefrom Kayla inSlackDate:Customermakes aspellingerrorTicket:Use anemoji ina ticketTicket:sentfromiPhoneTicket:Customersays "pleaseadvice" /"pleaseadvise"Ticket:Customerinsists theyhave beenbilled twiceCustomer'semail onlysays"CANCEL"Customerreplies toyour ticketwith a TYmessageTicket:Create areplacement fora Confessions ofa RebelfragranceTicket: Achievea perfectQA scoreTicket:Customeruses an emojiin theirStellaConnectsurveyTicket:

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Date:
    Have a 1:1 with your Team Lead
  2. Date:
    Request Amazon OTP from Jessica
  3. Date:
    Inquire with Ops Team about the availability of an item
  4. Ticket:
    Customer mentions Better Business Bureau
  5. Ticket:
    Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????)
  6. Ticket:
    Customer says Merry Christmas, Happy Holidays, or Happy New Year
  7. Ticket:
    Speak with a customer subscribed for 1 year or more
  8. Customer account is under Apple Relay email address
  9. Date:
    Participate in #ThankfulFriday in the #general channel
  10. Ticket:
    Help a Canadian customer
  11. Explain to a customer that prices are listed in USD, not CAD
  12. Ticket:
    Clarify BOGO offer to a customer
  13. Date/Hour:
    Answer 10 tickets in an hour
  14. Ticket:
    Reset a customer's password
  15. Ticket:
    Save a customer from canceling their subscription
  16. Ticket:
    Receive a 5-star, 10 NPS survey
  17. Switch a customer to a different wave, at their request
  18. Ticket:
    Promote self-service to a customer
  19. Date:
    Emoji an Ops Update from Kayla in Slack
  20. Ticket:
    Customer makes a spelling error
  21. Ticket:
    Use an emoji in a ticket
  22. Ticket:
    sent from iPhone
  23. Ticket:
    Customer says "please advice" / "please advise"
  24. Customer insists they have been billed twice
  25. Customer's email only says "CANCEL"
  26. Ticket:
    Customer replies to your ticket with a TY message
  27. Ticket:
    Create a replacement for a Confessions of a Rebel fragrance
  28. Ticket:
    Achieve a perfect QA score
  29. Ticket:
    Customer uses an emoji in their StellaConnect survey