Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Date/Hour:
   Answer 10 tickets in an hour
2. Ticket:
   Create a replacement for a Confessions of a Rebel fragrance
3. Ticket:
   Clarify BOGO offer to a customer
4. Ticket:
   Receive a 5-star, 10 NPS survey
5. Date:
   Emoji an Ops Update from Kayla in Slack
6. Date:
   Inquire with Ops Team about the availability of an item
7. Ticket:
   Customer says "please advice" / "please advise"
8. Ticket:
   Save a customer from canceling their subscription
9. Ticket:
   Customer mentions Better Business Bureau
10. Ticket:
    Use an emoji in a ticket
11. Ticket:
    Achieve a perfect QA score
12. Ticket:
    Speak with a customer subscribed for 1 year or more
13. Switch a customer to a different wave, at their request
14. Ticket:
    sent from iPhone
15. Ticket:
    Promote self-service to a customer
16. Customer insists they have been billed twice
17. Ticket:
    Customer says Merry Christmas, Happy Holidays, or Happy New Year
18. Ticket:
    Reset a customer's password
19. Ticket:
    Customer replies to your ticket with a TY message
20. Ticket:
    Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????)
21. Date:
    Have a 1:1 with your Team Lead
22. Ticket:
    Help a Canadian customer
23. Customer account is under Apple Relay email address
24. Date:
    Request Amazon OTP from Jessica
25. Ticket:
    Customer uses an emoji in their StellaConnect survey
26. Ticket:
    Customer makes a spelling error
27. Date:
    Participate in #ThankfulFriday in the #general channel
28. Customer's email only says "CANCEL"
29. Explain to a customer that prices are listed in USD, not CAD