Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Ticket:
   Help a Canadian customer
2. Ticket:
   Achieve a perfect QA score
3. Date:
   Have a 1:1 with your Team Lead
4. Ticket:
   Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????)
5. Date:
   Participate in #ThankfulFriday in the #general channel
6. Ticket:
   Receive a 5-star, 10 NPS survey
7. Ticket:
   Save a customer from canceling their subscription
8. Ticket:
   Use an emoji in a ticket
9. Ticket:
   Customer mentions Better Business Bureau
10. Ticket:
    Reset a customer's password
11. Date:
    Request Amazon OTP from Jessica
12. Explain to a customer that prices are listed in USD, not CAD
13. Date:
    Emoji an Ops Update from Kayla in Slack
14. Date/Hour:
    Answer 10 tickets in an hour
15. Ticket:
    Promote self-service to a customer
16. Ticket:
    sent from iPhone
17. Ticket:
    Customer says "please advice" / "please advise"
18. Ticket:
    Customer makes a spelling error
19. Switch a customer to a different wave, at their request
20. Ticket:
    Clarify BOGO offer to a customer
21. Ticket:
    Create a replacement for a Confessions of a Rebel fragrance
22. Ticket:
    Customer uses an emoji in their StellaConnect survey
23. Ticket:
    Customer says Merry Christmas, Happy Holidays, or Happy New Year
24. Ticket:
    Speak with a customer subscribed for 1 year or more
25. Customer's email only says "CANCEL"
26. Ticket:
    Customer replies to your ticket with a TY message
27. Date:
    Inquire with Ops Team about the availability of an item
28. Customer account is under Apple Relay email address
29. Customer insists they have been billed twice