Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Ticket:
   Customer mentions Better Business Bureau
2. Ticket:
   Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????)
3. Ticket:
   Help a Canadian customer
4. Explain to a customer that prices are listed in USD, not CAD
5. Date:
   Request Amazon OTP from Jessica
6. Ticket:
   Save a customer from canceling their subscription
7. Customer account is under Apple Relay email address
8. Customer's email only says "CANCEL"
9. Ticket:
   Customer replies to your ticket with a TY message
10. Ticket:
    Create a replacement for a Confessions of a Rebel fragrance
11. Ticket:
    sent from iPhone
12. Date:
    Emoji an Ops Update from Kayla in Slack
13. Ticket:
    Receive a 5-star, 10 NPS survey
14. Ticket:
    Clarify BOGO offer to a customer
15. Ticket:
    Achieve a perfect QA score
16. Switch a customer to a different wave, at their request
17. Date:
    Inquire with Ops Team about the availability of an item
18. Ticket:
    Customer says "please advice" / "please advise"
19. Ticket:
    Customer uses an emoji in their StellaConnect survey
20. Date:
    Have a 1:1 with your Team Lead
21. Customer insists they have been billed twice
22. Ticket:
    Customer says Merry Christmas, Happy Holidays, or Happy New Year
23. Ticket:
    Reset a customer's password
24. Ticket:
    Use an emoji in a ticket
25. Date:
    Participate in #ThankfulFriday in the #general channel
26. Date/Hour:
    Answer 10 tickets in an hour
27. Ticket:
    Customer makes a spelling error
28. Ticket:
    Speak with a customer subscribed for 1 year or more
29. Ticket:
    Promote self-service to a customer