Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Date:
   Emoji an Ops Update from Kayla in Slack
2. Customer's email only says "CANCEL"
3. Date:
   Request Amazon OTP from Jessica
4. Switch a customer to a different wave, at their request
5. Date/Hour:
   Answer 10 tickets in an hour
6. Ticket:
   Reset a customer's password
7. Ticket:
   Promote self-service to a customer
8. Ticket:
   Customer replies to your ticket with a TY message
9. Ticket:
   Speak with a customer subscribed for 1 year or more
10. Ticket:
    Save a customer from canceling their subscription
11. Ticket:
    Customer makes a spelling error
12. Ticket:
    Customer says Merry Christmas, Happy Holidays, or Happy New Year
13. Ticket:
    Create a replacement for a Confessions of a Rebel fragrance
14. Ticket:
    Help a Canadian customer
15. Ticket:
    Customer mentions Better Business Bureau
16. Customer insists they have been billed twice
17. Ticket:
    Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????)
18. Ticket:
    Use an emoji in a ticket
19. Ticket:
    Customer uses an emoji in their StellaConnect survey
20. Ticket:
    Customer says "please advice" / "please advise"
21. Ticket:
    Achieve a perfect QA score
22. Date:
    Have a 1:1 with your Team Lead
23. Date:
    Inquire with Ops Team about the availability of an item
24. Explain to a customer that prices are listed in USD, not CAD
25. Ticket:
    sent from iPhone
26. Ticket:
    Clarify BOGO offer to a customer
27. Date:
    Participate in #ThankfulFriday in the #general channel
28. Ticket:
    Receive a 5-star, 10 NPS survey
29. Customer account is under Apple Relay email address