Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Ticket:
   Customer says Merry Christmas, Happy Holidays, or Happy New Year
2. Ticket:
   Receive a 5-star, 10 NPS survey
3. Ticket:
   sent from iPhone
4. Date:
   Have a 1:1 with your Team Lead
5. Ticket:
   Help a Canadian customer
6. Date/Hour:
   Answer 10 tickets in an hour
7. Ticket:
   Customer replies to your ticket with a TY message
8. Ticket:
   Clarify BOGO offer to a customer
9. Ticket:
   Customer mentions Better Business Bureau
10. Customer insists they have been billed twice
11. Ticket:
    Customer says "please advice" / "please advise"
12. Switch a customer to a different wave, at their request
13. Date:
    Emoji an Ops Update from Kayla in Slack
14. Date:
    Inquire with Ops Team about the availability of an item
15. Ticket:
    Save a customer from canceling their subscription
16. Date:
    Participate in #ThankfulFriday in the #general channel
17. Ticket:
    Use an emoji in a ticket
18. Ticket:
    Speak with a customer subscribed for 1 year or more
19. Ticket:
    Promote self-service to a customer
20. Ticket:
    Achieve a perfect QA score
21. Ticket:
    Customer makes a spelling error
22. Ticket:
    Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????)
23. Ticket:
    Create a replacement for a Confessions of a Rebel fragrance
24. Ticket:
    Reset a customer's password
25. Ticket:
    Customer uses an emoji in their StellaConnect survey
26. Date:
    Request Amazon OTP from Jessica
27. Customer's email only says "CANCEL"
28. Explain to a customer that prices are listed in USD, not CAD
29. Customer account is under Apple Relay email address