Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Date:
   Emoji an Ops Update from Kayla in Slack
2. Ticket:
   Reset a customer's password
3. Ticket:
   Customer replies to your ticket with a TY message
4. Ticket:
   Customer mentions Better Business Bureau
5. Ticket:
   Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????)
6. Ticket:
   Promote self-service to a customer
7. Ticket:
   Customer says Merry Christmas, Happy Holidays, or Happy New Year
8. Ticket:
   Customer says "please advice" / "please advise"
9. Ticket:
   Customer uses an emoji in their StellaConnect survey
10. Customer account is under Apple Relay email address
11. Ticket:
    Achieve a perfect QA score
12. Ticket:
    Create a replacement for a Confessions of a Rebel fragrance
13. Ticket:
    Use an emoji in a ticket
14. Ticket:
    sent from iPhone
15. Ticket:
    Receive a 5-star, 10 NPS survey
16. Customer insists they have been billed twice
17. Ticket:
    Customer makes a spelling error
18. Switch a customer to a different wave, at their request
19. Date:
    Participate in #ThankfulFriday in the #general channel
20. Date:
    Inquire with Ops Team about the availability of an item
21. Date:
    Have a 1:1 with your Team Lead
22. Date:
    Request Amazon OTP from Jessica
23. Ticket:
    Clarify BOGO offer to a customer
24. Ticket:
    Help a Canadian customer
25. Date/Hour:
    Answer 10 tickets in an hour
26. Ticket:
    Speak with a customer subscribed for 1 year or more
27. Ticket:
    Save a customer from canceling their subscription
28. Customer's email only says "CANCEL"
29. Explain to a customer that prices are listed in USD, not CAD