Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Ticket:
   Create a replacement for a Confessions of a Rebel fragrance
2. Date:
   Participate in #ThankfulFriday in the #general channel
3. Ticket:
   Customer says Merry Christmas, Happy Holidays, or Happy New Year
4. Ticket:
   Clarify BOGO offer to a customer
5. Customer's email only says "CANCEL"
6. Ticket:
   Reset a customer's password
7. Ticket:
   Speak with a customer subscribed for 1 year or more
8. Ticket:
   Achieve a perfect QA score
9. Ticket:
   Customer makes a spelling error
10. Date:
    Inquire with Ops Team about the availability of an item
11. Ticket:
    Save a customer from canceling their subscription
12. Ticket:
    Customer mentions Better Business Bureau
13. Ticket:
    Help a Canadian customer
14. Ticket:
    Receive a 5-star, 10 NPS survey
15. Ticket:
    Customer uses an emoji in their StellaConnect survey
16. Explain to a customer that prices are listed in USD, not CAD
17. Switch a customer to a different wave, at their request
18. Date/Hour:
    Answer 10 tickets in an hour
19. Ticket:
    Promote self-service to a customer
20. Ticket:
    Use an emoji in a ticket
21. Ticket:
    sent from iPhone
22. Ticket:
    Customer replies to your ticket with a TY message
23. Ticket:
    Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????)
24. Customer account is under Apple Relay email address
25. Date:
    Emoji an Ops Update from Kayla in Slack
26. Date:
    Request Amazon OTP from Jessica
27. Date:
    Have a 1:1 with your Team Lead
28. Ticket:
    Customer says "please advice" / "please advise"
29. Customer insists they have been billed twice