Customer Experience

Customer Experience Bingo Card
Preview

This bingo card has a free space and 29 words: Have a 1:1 with your Team Lead, sent from iPhone, Use an emoji in a ticket, Save a customer from canceling their subscription, Customer makes a spelling error, Customer mentions Better Business Bureau, Promote self-service to a customer, Customer uses an emoji in their StellaConnect survey, Receive a 5-star, 10 NPS survey, Participate in #ThankfulFriday in the #general channel, Inquire with Ops Team about the availability of an item, Emoji an Ops Update from Kayla in Slack, Answer 10 tickets in an hour, Customer replies to your ticket with a TY message, Speak with a customer subscribed for 1 year or more, Achieve a perfect QA score, Create a replacement for a Confessions of a Rebel fragrance, Reset a customer's password, Customer uses multiple punctuation marks after a sentence (!!!!, ...., ????), Customer says "please advice" / "please advise", Help a Canadian customer, Clarify BOGO offer to a customer, Customer says Merry Christmas, Happy Holidays, or Happy New Year, Request Amazon OTP from Jessica, Customer account is under Apple Relay email address, Customer insists they have been billed twice, Customer's email only says "CANCEL", Explain to a customer that prices are listed in USD, not CAD and Switch a customer to a different wave, at their request.

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