Got agreat tipfrom yourmentorEmailedmembervia CSDMemberportalpasswordresetConfirmed aprovider'snetworkstatusResearcheda PAYourememberedsomething at thelast minute andtold yourmember!DMEOnly askedmentor forhelp afterusing otherresourcesResearcheda benefit youhave neverheard ofbeforeCovid19Usedfeedback froman audit to dobetter onanother callAdvisedmedpolicyDirectedmemberto websiteSpoke withan out-of-statememberFound ananswer inKCRememberedto say thenetworknameFound ananswer inyournotesAdvised PArequirementQuotedacopayHelpedmemberfind aproviderBENCATSMammogramCompleted acall withoutyour mentorshelpColonoscopyGot agreat tipfrom yourmentorEmailedmembervia CSDMemberportalpasswordresetConfirmed aprovider'snetworkstatusResearcheda PAYourememberedsomething at thelast minute andtold yourmember!DMEOnly askedmentor forhelp afterusing otherresourcesResearcheda benefit youhave neverheard ofbeforeCovid19Usedfeedback froman audit to dobetter onanother callAdvisedmedpolicyDirectedmemberto websiteSpoke withan out-of-statememberFound ananswer inKCRememberedto say thenetworknameFound ananswer inyournotesAdvised PArequirementQuotedacopayHelpedmemberfind aproviderBENCATSMammogramCompleted acall withoutyour mentorshelpColonoscopy

OJT 1: Class Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Got a great tip from your mentor
  2. Emailed member via CSD
  3. Member portal password reset
  4. Confirmed a provider's network status
  5. Researched a PA
  6. You remembered something at the last minute and told your member!
  7. DME
  8. Only asked mentor for help after using other resources
  9. Researched a benefit you have never heard of before
  10. Covid 19
  11. Used feedback from an audit to do better on another call
  12. Advised med policy
  13. Directed member to website
  14. Spoke with an out-of-state member
  15. Found an answer in KC
  16. Remembered to say the network name
  17. Found an answer in your notes
  18. Advised PA requirement
  19. Quoted a copay
  20. Helped member find a provider
  21. BENCATS
  22. Mammogram
  23. Completed a call without your mentors help
  24. Colonoscopy