Confirmed aprovider'snetworkstatusAdvisedmedpolicyFound ananswer inKCMemberportalpasswordresetDMEUsedfeedback froman audit to dobetter onanother callResearcheda benefit youhave neverheard ofbeforeSpoke withan out-of-statememberResearcheda PAMammogramEmailedmembervia CSDCovid19Only askedmentor forhelp afterusing otherresourcesGot agreat tipfrom yourmentorYourememberedsomething at thelast minute andtold yourmember!Found ananswer inyournotesBENCATSRememberedto say thenetworknameAdvised PArequirementColonoscopyDirectedmemberto websiteQuotedacopayCompleted acall withoutyour mentorshelpHelpedmemberfind aproviderConfirmed aprovider'snetworkstatusAdvisedmedpolicyFound ananswer inKCMemberportalpasswordresetDMEUsedfeedback froman audit to dobetter onanother callResearcheda benefit youhave neverheard ofbeforeSpoke withan out-of-statememberResearcheda PAMammogramEmailedmembervia CSDCovid19Only askedmentor forhelp afterusing otherresourcesGot agreat tipfrom yourmentorYourememberedsomething at thelast minute andtold yourmember!Found ananswer inyournotesBENCATSRememberedto say thenetworknameAdvised PArequirementColonoscopyDirectedmemberto websiteQuotedacopayCompleted acall withoutyour mentorshelpHelpedmemberfind aprovider

OJT 1: Class Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirmed a provider's network status
  2. Advised med policy
  3. Found an answer in KC
  4. Member portal password reset
  5. DME
  6. Used feedback from an audit to do better on another call
  7. Researched a benefit you have never heard of before
  8. Spoke with an out-of-state member
  9. Researched a PA
  10. Mammogram
  11. Emailed member via CSD
  12. Covid 19
  13. Only asked mentor for help after using other resources
  14. Got a great tip from your mentor
  15. You remembered something at the last minute and told your member!
  16. Found an answer in your notes
  17. BENCATS
  18. Remembered to say the network name
  19. Advised PA requirement
  20. Colonoscopy
  21. Directed member to website
  22. Quoted a copay
  23. Completed a call without your mentors help
  24. Helped member find a provider