Found ananswer inKCCovid19DMEUsedfeedback froman audit to dobetter onanother callFound ananswer inyournotesDirectedmemberto websiteOnly askedmentor forhelp afterusing otherresourcesConfirmed aprovider'snetworkstatusHelpedmemberfind aproviderGot agreat tipfrom yourmentorColonoscopyQuotedacopayEmailedmembervia CSDMemberportalpasswordresetSpoke withan out-of-statememberResearcheda PAAdvisedmedpolicyAdvised PArequirementResearcheda benefit youhave neverheard ofbeforeBENCATSCompleted acall withoutyour mentorshelpMammogramRememberedto say thenetworknameYourememberedsomething at thelast minute andtold yourmember!Found ananswer inKCCovid19DMEUsedfeedback froman audit to dobetter onanother callFound ananswer inyournotesDirectedmemberto websiteOnly askedmentor forhelp afterusing otherresourcesConfirmed aprovider'snetworkstatusHelpedmemberfind aproviderGot agreat tipfrom yourmentorColonoscopyQuotedacopayEmailedmembervia CSDMemberportalpasswordresetSpoke withan out-of-statememberResearcheda PAAdvisedmedpolicyAdvised PArequirementResearcheda benefit youhave neverheard ofbeforeBENCATSCompleted acall withoutyour mentorshelpMammogramRememberedto say thenetworknameYourememberedsomething at thelast minute andtold yourmember!

OJT 1: Class Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Found an answer in KC
  2. Covid 19
  3. DME
  4. Used feedback from an audit to do better on another call
  5. Found an answer in your notes
  6. Directed member to website
  7. Only asked mentor for help after using other resources
  8. Confirmed a provider's network status
  9. Helped member find a provider
  10. Got a great tip from your mentor
  11. Colonoscopy
  12. Quoted a copay
  13. Emailed member via CSD
  14. Member portal password reset
  15. Spoke with an out-of-state member
  16. Researched a PA
  17. Advised med policy
  18. Advised PA requirement
  19. Researched a benefit you have never heard of before
  20. BENCATS
  21. Completed a call without your mentors help
  22. Mammogram
  23. Remembered to say the network name
  24. You remembered something at the last minute and told your member!