Completed acall withoutyour mentorshelpResearcheda PAMemberportalpasswordresetFound ananswer inKCRememberedto say thenetworknameAdvisedmedpolicySpoke withan out-of-statememberMammogramYourememberedsomething at thelast minute andtold yourmember!Advised PArequirementConfirmed aprovider'snetworkstatusCovid19Found ananswer inyournotesResearcheda benefit youhave neverheard ofbeforeBENCATSDMEColonoscopyHelpedmemberfind aproviderGot agreat tipfrom yourmentorDirectedmemberto websiteQuotedacopayUsedfeedback froman audit to dobetter onanother callEmailedmembervia CSDOnly askedmentor forhelp afterusing otherresourcesCompleted acall withoutyour mentorshelpResearcheda PAMemberportalpasswordresetFound ananswer inKCRememberedto say thenetworknameAdvisedmedpolicySpoke withan out-of-statememberMammogramYourememberedsomething at thelast minute andtold yourmember!Advised PArequirementConfirmed aprovider'snetworkstatusCovid19Found ananswer inyournotesResearcheda benefit youhave neverheard ofbeforeBENCATSDMEColonoscopyHelpedmemberfind aproviderGot agreat tipfrom yourmentorDirectedmemberto websiteQuotedacopayUsedfeedback froman audit to dobetter onanother callEmailedmembervia CSDOnly askedmentor forhelp afterusing otherresources

OJT 1: Class Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed a call without your mentors help
  2. Researched a PA
  3. Member portal password reset
  4. Found an answer in KC
  5. Remembered to say the network name
  6. Advised med policy
  7. Spoke with an out-of-state member
  8. Mammogram
  9. You remembered something at the last minute and told your member!
  10. Advised PA requirement
  11. Confirmed a provider's network status
  12. Covid 19
  13. Found an answer in your notes
  14. Researched a benefit you have never heard of before
  15. BENCATS
  16. DME
  17. Colonoscopy
  18. Helped member find a provider
  19. Got a great tip from your mentor
  20. Directed member to website
  21. Quoted a copay
  22. Used feedback from an audit to do better on another call
  23. Emailed member via CSD
  24. Only asked mentor for help after using other resources