Covid19Confirmed aprovider'snetworkstatusFound ananswer inKCDirectedmemberto websiteResearcheda PAUsedfeedback froman audit to dobetter onanother callColonoscopyCompleted acall withoutyour mentorshelpBENCATSQuotedacopayYourememberedsomething at thelast minute andtold yourmember!Only askedmentor forhelp afterusing otherresourcesDMEAdvisedmedpolicyMemberportalpasswordresetMammogramSpoke withan out-of-statememberGot agreat tipfrom yourmentorRememberedto say thenetworknameEmailedmembervia CSDFound ananswer inyournotesResearcheda benefit youhave neverheard ofbeforeAdvised PArequirementHelpedmemberfind aproviderCovid19Confirmed aprovider'snetworkstatusFound ananswer inKCDirectedmemberto websiteResearcheda PAUsedfeedback froman audit to dobetter onanother callColonoscopyCompleted acall withoutyour mentorshelpBENCATSQuotedacopayYourememberedsomething at thelast minute andtold yourmember!Only askedmentor forhelp afterusing otherresourcesDMEAdvisedmedpolicyMemberportalpasswordresetMammogramSpoke withan out-of-statememberGot agreat tipfrom yourmentorRememberedto say thenetworknameEmailedmembervia CSDFound ananswer inyournotesResearcheda benefit youhave neverheard ofbeforeAdvised PArequirementHelpedmemberfind aprovider

OJT 1: Class Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Covid 19
  2. Confirmed a provider's network status
  3. Found an answer in KC
  4. Directed member to website
  5. Researched a PA
  6. Used feedback from an audit to do better on another call
  7. Colonoscopy
  8. Completed a call without your mentors help
  9. BENCATS
  10. Quoted a copay
  11. You remembered something at the last minute and told your member!
  12. Only asked mentor for help after using other resources
  13. DME
  14. Advised med policy
  15. Member portal password reset
  16. Mammogram
  17. Spoke with an out-of-state member
  18. Got a great tip from your mentor
  19. Remembered to say the network name
  20. Emailed member via CSD
  21. Found an answer in your notes
  22. Researched a benefit you have never heard of before
  23. Advised PA requirement
  24. Helped member find a provider