Completed acall withoutyour mentorshelpCovid19Found ananswer inKCEmailedmembervia CSDResearcheda PAUsedfeedback froman audit to dobetter onanother callGot agreat tipfrom yourmentorDMEMemberportalpasswordresetAdvisedmedpolicyQuotedacopayFound ananswer inyournotesDirectedmemberto websiteYourememberedsomething at thelast minute andtold yourmember!Researcheda benefit youhave neverheard ofbeforeAdvised PArequirementOnly askedmentor forhelp afterusing otherresourcesSpoke withan out-of-statememberConfirmed aprovider'snetworkstatusMammogramHelpedmemberfind aproviderColonoscopyBENCATSRememberedto say thenetworknameCompleted acall withoutyour mentorshelpCovid19Found ananswer inKCEmailedmembervia CSDResearcheda PAUsedfeedback froman audit to dobetter onanother callGot agreat tipfrom yourmentorDMEMemberportalpasswordresetAdvisedmedpolicyQuotedacopayFound ananswer inyournotesDirectedmemberto websiteYourememberedsomething at thelast minute andtold yourmember!Researcheda benefit youhave neverheard ofbeforeAdvised PArequirementOnly askedmentor forhelp afterusing otherresourcesSpoke withan out-of-statememberConfirmed aprovider'snetworkstatusMammogramHelpedmemberfind aproviderColonoscopyBENCATSRememberedto say thenetworkname

OJT 1: Class Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed a call without your mentors help
  2. Covid 19
  3. Found an answer in KC
  4. Emailed member via CSD
  5. Researched a PA
  6. Used feedback from an audit to do better on another call
  7. Got a great tip from your mentor
  8. DME
  9. Member portal password reset
  10. Advised med policy
  11. Quoted a copay
  12. Found an answer in your notes
  13. Directed member to website
  14. You remembered something at the last minute and told your member!
  15. Researched a benefit you have never heard of before
  16. Advised PA requirement
  17. Only asked mentor for help after using other resources
  18. Spoke with an out-of-state member
  19. Confirmed a provider's network status
  20. Mammogram
  21. Helped member find a provider
  22. Colonoscopy
  23. BENCATS
  24. Remembered to say the network name