MammogramHelpedmemberfind aproviderQuotedacopayRememberedto say thenetworknameColonoscopyCompleted acall withoutyour mentorshelpFound ananswer inyournotesDMEUsedfeedback froman audit to dobetter onanother callResearcheda benefit youhave neverheard ofbeforeCovid19AdvisedmedpolicyMemberportalpasswordresetBENCATSFound ananswer inKCEmailedmembervia CSDYourememberedsomething at thelast minute andtold yourmember!Advised PArequirementConfirmed aprovider'snetworkstatusOnly askedmentor forhelp afterusing otherresourcesSpoke withan out-of-statememberDirectedmemberto websiteGot agreat tipfrom yourmentorResearcheda PAMammogramHelpedmemberfind aproviderQuotedacopayRememberedto say thenetworknameColonoscopyCompleted acall withoutyour mentorshelpFound ananswer inyournotesDMEUsedfeedback froman audit to dobetter onanother callResearcheda benefit youhave neverheard ofbeforeCovid19AdvisedmedpolicyMemberportalpasswordresetBENCATSFound ananswer inKCEmailedmembervia CSDYourememberedsomething at thelast minute andtold yourmember!Advised PArequirementConfirmed aprovider'snetworkstatusOnly askedmentor forhelp afterusing otherresourcesSpoke withan out-of-statememberDirectedmemberto websiteGot agreat tipfrom yourmentorResearcheda PA

OJT 1: Class Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mammogram
  2. Helped member find a provider
  3. Quoted a copay
  4. Remembered to say the network name
  5. Colonoscopy
  6. Completed a call without your mentors help
  7. Found an answer in your notes
  8. DME
  9. Used feedback from an audit to do better on another call
  10. Researched a benefit you have never heard of before
  11. Covid 19
  12. Advised med policy
  13. Member portal password reset
  14. BENCATS
  15. Found an answer in KC
  16. Emailed member via CSD
  17. You remembered something at the last minute and told your member!
  18. Advised PA requirement
  19. Confirmed a provider's network status
  20. Only asked mentor for help after using other resources
  21. Spoke with an out-of-state member
  22. Directed member to website
  23. Got a great tip from your mentor
  24. Researched a PA