Helpedmemberfind aproviderAdvised PArequirementMemberportalpasswordresetGot agreat tipfrom yourmentorSpoke withan out-of-statememberYourememberedsomething at thelast minute andtold yourmember!DMEConfirmed aprovider'snetworkstatusQuotedacopayMammogramColonoscopyEmailedmembervia CSDResearcheda PAUsedfeedback froman audit to dobetter onanother callResearcheda benefit youhave neverheard ofbeforeCovid19BENCATSCompleted acall withoutyour mentorshelpAdvisedmedpolicyOnly askedmentor forhelp afterusing otherresourcesDirectedmemberto websiteRememberedto say thenetworknameFound ananswer inyournotesFound ananswer inKCHelpedmemberfind aproviderAdvised PArequirementMemberportalpasswordresetGot agreat tipfrom yourmentorSpoke withan out-of-statememberYourememberedsomething at thelast minute andtold yourmember!DMEConfirmed aprovider'snetworkstatusQuotedacopayMammogramColonoscopyEmailedmembervia CSDResearcheda PAUsedfeedback froman audit to dobetter onanother callResearcheda benefit youhave neverheard ofbeforeCovid19BENCATSCompleted acall withoutyour mentorshelpAdvisedmedpolicyOnly askedmentor forhelp afterusing otherresourcesDirectedmemberto websiteRememberedto say thenetworknameFound ananswer inyournotesFound ananswer inKC

OJT 1: Class Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped member find a provider
  2. Advised PA requirement
  3. Member portal password reset
  4. Got a great tip from your mentor
  5. Spoke with an out-of-state member
  6. You remembered something at the last minute and told your member!
  7. DME
  8. Confirmed a provider's network status
  9. Quoted a copay
  10. Mammogram
  11. Colonoscopy
  12. Emailed member via CSD
  13. Researched a PA
  14. Used feedback from an audit to do better on another call
  15. Researched a benefit you have never heard of before
  16. Covid 19
  17. BENCATS
  18. Completed a call without your mentors help
  19. Advised med policy
  20. Only asked mentor for help after using other resources
  21. Directed member to website
  22. Remembered to say the network name
  23. Found an answer in your notes
  24. Found an answer in KC