Spoke withan out-of-statememberBENCATSAdvised PArequirementDMEHelpedmemberfind aproviderColonoscopyCovid19MemberportalpasswordresetCompleted acall withoutyour mentorshelpResearcheda benefit youhave neverheard ofbeforeGot agreat tipfrom yourmentorDirectedmemberto websiteFound ananswer inyournotesEmailedmembervia CSDQuotedacopayOnly askedmentor forhelp afterusing otherresourcesFound ananswer inKCAdvisedmedpolicyMammogramYourememberedsomething at thelast minute andtold yourmember!Usedfeedback froman audit to dobetter onanother callResearcheda PAConfirmed aprovider'snetworkstatusRememberedto say thenetworknameSpoke withan out-of-statememberBENCATSAdvised PArequirementDMEHelpedmemberfind aproviderColonoscopyCovid19MemberportalpasswordresetCompleted acall withoutyour mentorshelpResearcheda benefit youhave neverheard ofbeforeGot agreat tipfrom yourmentorDirectedmemberto websiteFound ananswer inyournotesEmailedmembervia CSDQuotedacopayOnly askedmentor forhelp afterusing otherresourcesFound ananswer inKCAdvisedmedpolicyMammogramYourememberedsomething at thelast minute andtold yourmember!Usedfeedback froman audit to dobetter onanother callResearcheda PAConfirmed aprovider'snetworkstatusRememberedto say thenetworkname

OJT 1: Class Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke with an out-of-state member
  2. BENCATS
  3. Advised PA requirement
  4. DME
  5. Helped member find a provider
  6. Colonoscopy
  7. Covid 19
  8. Member portal password reset
  9. Completed a call without your mentors help
  10. Researched a benefit you have never heard of before
  11. Got a great tip from your mentor
  12. Directed member to website
  13. Found an answer in your notes
  14. Emailed member via CSD
  15. Quoted a copay
  16. Only asked mentor for help after using other resources
  17. Found an answer in KC
  18. Advised med policy
  19. Mammogram
  20. You remembered something at the last minute and told your member!
  21. Used feedback from an audit to do better on another call
  22. Researched a PA
  23. Confirmed a provider's network status
  24. Remembered to say the network name