MemberportalpasswordresetAdvisedmedpolicyUsedfeedback froman audit to dobetter onanother callRememberedto say thenetworknameCompleted acall withoutyour mentorshelpEmailedmembervia CSDConfirmed aprovider'snetworkstatusGot agreat tipfrom yourmentorHelpedmemberfind aproviderCovid19Spoke withan out-of-statememberQuotedacopayMammogramResearcheda benefit youhave neverheard ofbeforeOnly askedmentor forhelp afterusing otherresourcesAdvised PArequirementDMEDirectedmemberto websiteColonoscopyBENCATSFound ananswer inKCFound ananswer inyournotesResearcheda PAYourememberedsomething at thelast minute andtold yourmember!MemberportalpasswordresetAdvisedmedpolicyUsedfeedback froman audit to dobetter onanother callRememberedto say thenetworknameCompleted acall withoutyour mentorshelpEmailedmembervia CSDConfirmed aprovider'snetworkstatusGot agreat tipfrom yourmentorHelpedmemberfind aproviderCovid19Spoke withan out-of-statememberQuotedacopayMammogramResearcheda benefit youhave neverheard ofbeforeOnly askedmentor forhelp afterusing otherresourcesAdvised PArequirementDMEDirectedmemberto websiteColonoscopyBENCATSFound ananswer inKCFound ananswer inyournotesResearcheda PAYourememberedsomething at thelast minute andtold yourmember!

OJT 1: Class Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member portal password reset
  2. Advised med policy
  3. Used feedback from an audit to do better on another call
  4. Remembered to say the network name
  5. Completed a call without your mentors help
  6. Emailed member via CSD
  7. Confirmed a provider's network status
  8. Got a great tip from your mentor
  9. Helped member find a provider
  10. Covid 19
  11. Spoke with an out-of-state member
  12. Quoted a copay
  13. Mammogram
  14. Researched a benefit you have never heard of before
  15. Only asked mentor for help after using other resources
  16. Advised PA requirement
  17. DME
  18. Directed member to website
  19. Colonoscopy
  20. BENCATS
  21. Found an answer in KC
  22. Found an answer in your notes
  23. Researched a PA
  24. You remembered something at the last minute and told your member!