Usedfeedback froman audit to dobetter onanother callCompleted acall withoutyour mentorshelpCovid19Got agreat tipfrom yourmentorColonoscopyAdvised PArequirementEmailedmembervia CSDResearcheda PAMemberportalpasswordresetMammogramAdvisedmedpolicyResearcheda benefit youhave neverheard ofbeforeQuotedacopayHelpedmemberfind aproviderYourememberedsomething at thelast minute andtold yourmember!Found ananswer inKCConfirmed aprovider'snetworkstatusBENCATSOnly askedmentor forhelp afterusing otherresourcesDirectedmemberto websiteFound ananswer inyournotesSpoke withan out-of-statememberDMERememberedto say thenetworknameUsedfeedback froman audit to dobetter onanother callCompleted acall withoutyour mentorshelpCovid19Got agreat tipfrom yourmentorColonoscopyAdvised PArequirementEmailedmembervia CSDResearcheda PAMemberportalpasswordresetMammogramAdvisedmedpolicyResearcheda benefit youhave neverheard ofbeforeQuotedacopayHelpedmemberfind aproviderYourememberedsomething at thelast minute andtold yourmember!Found ananswer inKCConfirmed aprovider'snetworkstatusBENCATSOnly askedmentor forhelp afterusing otherresourcesDirectedmemberto websiteFound ananswer inyournotesSpoke withan out-of-statememberDMERememberedto say thenetworkname

OJT 1: Class Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used feedback from an audit to do better on another call
  2. Completed a call without your mentors help
  3. Covid 19
  4. Got a great tip from your mentor
  5. Colonoscopy
  6. Advised PA requirement
  7. Emailed member via CSD
  8. Researched a PA
  9. Member portal password reset
  10. Mammogram
  11. Advised med policy
  12. Researched a benefit you have never heard of before
  13. Quoted a copay
  14. Helped member find a provider
  15. You remembered something at the last minute and told your member!
  16. Found an answer in KC
  17. Confirmed a provider's network status
  18. BENCATS
  19. Only asked mentor for help after using other resources
  20. Directed member to website
  21. Found an answer in your notes
  22. Spoke with an out-of-state member
  23. DME
  24. Remembered to say the network name