Got agreat tipfrom yourmentorBENCATSConfirmed aprovider'snetworkstatusRememberedto say thenetworknameHelpedmemberfind aproviderDirectedmemberto websiteDMEResearcheda benefit youhave neverheard ofbeforeUsedfeedback froman audit to dobetter onanother callFound ananswer inyournotesFound ananswer inKCAdvised PArequirementCovid19AdvisedmedpolicyColonoscopyEmailedmembervia CSDSpoke withan out-of-statememberMemberportalpasswordresetResearcheda PACompleted acall withoutyour mentorshelpOnly askedmentor forhelp afterusing otherresourcesQuotedacopayMammogramYourememberedsomething at thelast minute andtold yourmember!Got agreat tipfrom yourmentorBENCATSConfirmed aprovider'snetworkstatusRememberedto say thenetworknameHelpedmemberfind aproviderDirectedmemberto websiteDMEResearcheda benefit youhave neverheard ofbeforeUsedfeedback froman audit to dobetter onanother callFound ananswer inyournotesFound ananswer inKCAdvised PArequirementCovid19AdvisedmedpolicyColonoscopyEmailedmembervia CSDSpoke withan out-of-statememberMemberportalpasswordresetResearcheda PACompleted acall withoutyour mentorshelpOnly askedmentor forhelp afterusing otherresourcesQuotedacopayMammogramYourememberedsomething at thelast minute andtold yourmember!

OJT 1: Class Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Got a great tip from your mentor
  2. BENCATS
  3. Confirmed a provider's network status
  4. Remembered to say the network name
  5. Helped member find a provider
  6. Directed member to website
  7. DME
  8. Researched a benefit you have never heard of before
  9. Used feedback from an audit to do better on another call
  10. Found an answer in your notes
  11. Found an answer in KC
  12. Advised PA requirement
  13. Covid 19
  14. Advised med policy
  15. Colonoscopy
  16. Emailed member via CSD
  17. Spoke with an out-of-state member
  18. Member portal password reset
  19. Researched a PA
  20. Completed a call without your mentors help
  21. Only asked mentor for help after using other resources
  22. Quoted a copay
  23. Mammogram
  24. You remembered something at the last minute and told your member!