ColonoscopyMammogramGot agreat tipfrom yourmentorRememberedto say thenetworknameOnly askedmentor forhelp afterusing otherresourcesEmailedmembervia CSDBENCATSCovid19AdvisedmedpolicyUsedfeedback froman audit to dobetter onanother callYourememberedsomething at thelast minute andtold yourmember!Found ananswer inKCConfirmed aprovider'snetworkstatusResearcheda PAHelpedmemberfind aproviderAdvised PArequirementDirectedmemberto websiteCompleted acall withoutyour mentorshelpSpoke withan out-of-statememberQuotedacopayFound ananswer inyournotesResearcheda benefit youhave neverheard ofbeforeDMEMemberportalpasswordresetColonoscopyMammogramGot agreat tipfrom yourmentorRememberedto say thenetworknameOnly askedmentor forhelp afterusing otherresourcesEmailedmembervia CSDBENCATSCovid19AdvisedmedpolicyUsedfeedback froman audit to dobetter onanother callYourememberedsomething at thelast minute andtold yourmember!Found ananswer inKCConfirmed aprovider'snetworkstatusResearcheda PAHelpedmemberfind aproviderAdvised PArequirementDirectedmemberto websiteCompleted acall withoutyour mentorshelpSpoke withan out-of-statememberQuotedacopayFound ananswer inyournotesResearcheda benefit youhave neverheard ofbeforeDMEMemberportalpasswordreset

OJT 1: Class Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Colonoscopy
  2. Mammogram
  3. Got a great tip from your mentor
  4. Remembered to say the network name
  5. Only asked mentor for help after using other resources
  6. Emailed member via CSD
  7. BENCATS
  8. Covid 19
  9. Advised med policy
  10. Used feedback from an audit to do better on another call
  11. You remembered something at the last minute and told your member!
  12. Found an answer in KC
  13. Confirmed a provider's network status
  14. Researched a PA
  15. Helped member find a provider
  16. Advised PA requirement
  17. Directed member to website
  18. Completed a call without your mentors help
  19. Spoke with an out-of-state member
  20. Quoted a copay
  21. Found an answer in your notes
  22. Researched a benefit you have never heard of before
  23. DME
  24. Member portal password reset