Spoke withan out-of-statememberFound ananswer inKCCovid19ColonoscopyOnly askedmentor forhelp afterusing otherresourcesAdvisedmedpolicyDirectedmemberto websiteQuotedacopayEmailedmembervia CSDFound ananswer inyournotesCompleted acall withoutyour mentorshelpConfirmed aprovider'snetworkstatusResearcheda PAAdvised PArequirementMemberportalpasswordresetHelpedmemberfind aproviderBENCATSUsedfeedback froman audit to dobetter onanother callResearcheda benefit youhave neverheard ofbeforeGot agreat tipfrom yourmentorYourememberedsomething at thelast minute andtold yourmember!Rememberedto say thenetworknameDMEMammogramSpoke withan out-of-statememberFound ananswer inKCCovid19ColonoscopyOnly askedmentor forhelp afterusing otherresourcesAdvisedmedpolicyDirectedmemberto websiteQuotedacopayEmailedmembervia CSDFound ananswer inyournotesCompleted acall withoutyour mentorshelpConfirmed aprovider'snetworkstatusResearcheda PAAdvised PArequirementMemberportalpasswordresetHelpedmemberfind aproviderBENCATSUsedfeedback froman audit to dobetter onanother callResearcheda benefit youhave neverheard ofbeforeGot agreat tipfrom yourmentorYourememberedsomething at thelast minute andtold yourmember!Rememberedto say thenetworknameDMEMammogram

OJT 1: Class Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke with an out-of-state member
  2. Found an answer in KC
  3. Covid 19
  4. Colonoscopy
  5. Only asked mentor for help after using other resources
  6. Advised med policy
  7. Directed member to website
  8. Quoted a copay
  9. Emailed member via CSD
  10. Found an answer in your notes
  11. Completed a call without your mentors help
  12. Confirmed a provider's network status
  13. Researched a PA
  14. Advised PA requirement
  15. Member portal password reset
  16. Helped member find a provider
  17. BENCATS
  18. Used feedback from an audit to do better on another call
  19. Researched a benefit you have never heard of before
  20. Got a great tip from your mentor
  21. You remembered something at the last minute and told your member!
  22. Remembered to say the network name
  23. DME
  24. Mammogram