Found ananswer inyournotesBENCATSYourememberedsomething at thelast minute andtold yourmember!Helpedmemberfind aproviderCovid19Got agreat tipfrom yourmentorDirectedmemberto websiteEmailedmembervia CSDUsedfeedback froman audit to dobetter onanother callResearcheda PAColonoscopyFound ananswer inKCMemberportalpasswordresetAdvisedmedpolicyResearcheda benefit youhave neverheard ofbeforeAdvised PArequirementSpoke withan out-of-statememberQuotedacopayOnly askedmentor forhelp afterusing otherresourcesCompleted acall withoutyour mentorshelpRememberedto say thenetworknameMammogramConfirmed aprovider'snetworkstatusDMEFound ananswer inyournotesBENCATSYourememberedsomething at thelast minute andtold yourmember!Helpedmemberfind aproviderCovid19Got agreat tipfrom yourmentorDirectedmemberto websiteEmailedmembervia CSDUsedfeedback froman audit to dobetter onanother callResearcheda PAColonoscopyFound ananswer inKCMemberportalpasswordresetAdvisedmedpolicyResearcheda benefit youhave neverheard ofbeforeAdvised PArequirementSpoke withan out-of-statememberQuotedacopayOnly askedmentor forhelp afterusing otherresourcesCompleted acall withoutyour mentorshelpRememberedto say thenetworknameMammogramConfirmed aprovider'snetworkstatusDME

OJT 1: Class Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Found an answer in your notes
  2. BENCATS
  3. You remembered something at the last minute and told your member!
  4. Helped member find a provider
  5. Covid 19
  6. Got a great tip from your mentor
  7. Directed member to website
  8. Emailed member via CSD
  9. Used feedback from an audit to do better on another call
  10. Researched a PA
  11. Colonoscopy
  12. Found an answer in KC
  13. Member portal password reset
  14. Advised med policy
  15. Researched a benefit you have never heard of before
  16. Advised PA requirement
  17. Spoke with an out-of-state member
  18. Quoted a copay
  19. Only asked mentor for help after using other resources
  20. Completed a call without your mentors help
  21. Remembered to say the network name
  22. Mammogram
  23. Confirmed a provider's network status
  24. DME