Spoke withan out-of-statememberResearcheda benefit youhave neverheard ofbeforeMammogramUsedfeedback froman audit to dobetter onanother callAdvised PArequirementMemberportalpasswordresetResearcheda PADMEDirectedmemberto websiteOnly askedmentor forhelp afterusing otherresourcesCompleted acall withoutyour mentorshelpFound ananswer inKCCovid19BENCATSFound ananswer inyournotesGot agreat tipfrom yourmentorYourememberedsomething at thelast minute andtold yourmember!AdvisedmedpolicyQuotedacopayEmailedmembervia CSDColonoscopyRememberedto say thenetworknameConfirmed aprovider'snetworkstatusHelpedmemberfind aproviderSpoke withan out-of-statememberResearcheda benefit youhave neverheard ofbeforeMammogramUsedfeedback froman audit to dobetter onanother callAdvised PArequirementMemberportalpasswordresetResearcheda PADMEDirectedmemberto websiteOnly askedmentor forhelp afterusing otherresourcesCompleted acall withoutyour mentorshelpFound ananswer inKCCovid19BENCATSFound ananswer inyournotesGot agreat tipfrom yourmentorYourememberedsomething at thelast minute andtold yourmember!AdvisedmedpolicyQuotedacopayEmailedmembervia CSDColonoscopyRememberedto say thenetworknameConfirmed aprovider'snetworkstatusHelpedmemberfind aprovider

OJT 1: Class Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke with an out-of-state member
  2. Researched a benefit you have never heard of before
  3. Mammogram
  4. Used feedback from an audit to do better on another call
  5. Advised PA requirement
  6. Member portal password reset
  7. Researched a PA
  8. DME
  9. Directed member to website
  10. Only asked mentor for help after using other resources
  11. Completed a call without your mentors help
  12. Found an answer in KC
  13. Covid 19
  14. BENCATS
  15. Found an answer in your notes
  16. Got a great tip from your mentor
  17. You remembered something at the last minute and told your member!
  18. Advised med policy
  19. Quoted a copay
  20. Emailed member via CSD
  21. Colonoscopy
  22. Remembered to say the network name
  23. Confirmed a provider's network status
  24. Helped member find a provider