This bingo card has a free space and 24 words: Colonoscopy, Mammogram, Covid 19, Completed a call without your mentors help, BENCATS, You remembered something at the last minute and told your member!, Found an answer in KC, Found an answer in your notes, Only asked mentor for help after using other resources, Member portal password reset, Quoted a copay, Confirmed a provider's network status, Remembered to say the network name, Spoke with an out-of-state member, Directed member to website, Emailed member via CSD, Researched a benefit you have never heard of before, DME, Advised med policy, Advised PA requirement, Researched a PA, Helped member find a provider, Used feedback from an audit to do better on another call and Got a great tip from your mentor.
Customer Service Bingo! | Client Relations Bingo | Holiday Bingo | CoverMyBingo | Account Coordinator Bingo
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