(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer uses multiple punctuation marks after a sentence (!!!!!, ....., ?????)
Create a replacement for a Sanctuary fragrance
Customer account is under an Apple Relay email address
Customer's email only says "CANCEL"
Customer replies to your ticket with a TY message
Answer 10 tickets in an hour
Use an emoji in a ticket
Help a Canadian customer
Switch a customer to a different wave, at their request
Request Amazon OTP from Jessica
Customer wishes you a Merry Christmas, Happy Holidays, or Happy New Year
Create a replacement for a COAR fragrance
Save a customer from canceling their subscription
Create a Dev ticket or report a bug to Team Lead
Achieve a perfect QA score
Customer mentions review site (BBB, social,
Trustpilot, etc.)
Have a 1:1 with your Team Lead
Participate in #ThankfulFriday in the #general channel
Help a customer subscribed
for 1 year
or more
Customer insists they have been billed twice
Receive a 5-star, 10 NPS survey
Customer writes "please advice" / "please advise"
Help a customer reset their password
Emoji an Ops Update from Kayla in Slack
Customer says
"I thought I canceled this"
Clarify a promotional offer to a customer (BOGO, referral, etc.)
sent from iPhone
Customer makes a spelling error
Customer inquires about gift options
Sign up for a holiday shift (12/31, 1/3, 1/7, 1/14)
Inquire with the Ops team about the availability of an item
Customer uses an emoji in their StellaConnect survey
