(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer says
"I thought I canceled this"
Sign up for a holiday shift (12/31, 1/3, 1/7, 1/14)
Customer wishes you a Merry Christmas, Happy Holidays, or Happy New Year
Help a Canadian customer
Create a replacement for a COAR fragrance
Have a 1:1 with your Team Lead
Customer insists they have been billed twice
Receive a 5-star, 10 NPS survey
Inquire with the Ops team about the availability of an item
Customer uses an emoji in their StellaConnect survey
Create a Dev ticket or report a bug to Team Lead
Customer inquires about gift options
Customer's email only says "CANCEL"
Save a customer from canceling their subscription
Clarify a promotional offer to a customer (BOGO, referral, etc.)
Achieve a perfect QA score
Request Amazon OTP from Jessica
Customer replies to your ticket with a TY message
Emoji an Ops Update from Kayla in Slack
Customer uses multiple punctuation marks after a sentence (!!!!!, ....., ?????)
Customer mentions review site (BBB, social,
Trustpilot, etc.)
Answer 10 tickets in an hour
Customer writes "please advice" / "please advise"
Customer makes a spelling error
Help a customer reset their password
Create a replacement for a Sanctuary fragrance
Help a customer subscribed
for 1 year
or more
Customer account is under an Apple Relay email address
sent from iPhone
Promote self-service to a customer
Participate in #ThankfulFriday in the #general channel
Use an emoji in a ticket
Switch a customer to a different wave, at their request
