(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer inquires about gift options
Have a 1:1 with your Team Lead
Switch a customer to a different wave, at their request
Customer makes a spelling error
Create a replacement for a Sanctuary fragrance
Customer wishes you a Merry Christmas, Happy Holidays, or Happy New Year
Inquire with the Ops team about the availability of an item
Help a customer reset their password
Sign up for a holiday shift (12/31, 1/3, 1/7, 1/14)
Create a replacement for a COAR fragrance
Customer insists they have been billed twice
Help a Canadian customer
Use an emoji in a ticket
Customer mentions review site (BBB, social,
Trustpilot, etc.)
Customer account is under an Apple Relay email address
Save a customer from canceling their subscription
Achieve a perfect QA score
Participate in #ThankfulFriday in the #general channel
Customer uses multiple punctuation marks after a sentence (!!!!!, ....., ?????)
Customer writes "please advice" / "please advise"
Promote self-service to a customer
Request Amazon OTP from Jessica
sent from iPhone
Customer's email only says "CANCEL"
Answer 10 tickets in an hour
Receive a 5-star, 10 NPS survey
Customer says
"I thought I canceled this"
Customer replies to your ticket with a TY message
Clarify a promotional offer to a customer (BOGO, referral, etc.)
Help a customer subscribed
for 1 year
or more
Customer uses an emoji in their StellaConnect survey
