Create aDev ticket orreport a bugto TeamLeadParticipate in#ThankfulFridayin the #generalchannelSave acustomer fromcancelingtheirsubscriptionClarify apromotionaloffer to acustomer(BOGO,referral, etc.)RequestAmazonOTP fromJessicaCustomeruses an emojiin theirStellaConnectsurveyHelp acustomersubscribedfor 1 yearor moreCustomersays"I thought Icanceledthis"Answer10 ticketsin an hourCustomerinsists theyhave beenbilled twiceHave a1:1 withyour TeamLeadCustomer wishesyou a MerryChristmas, HappyHolidays, orHappy New YearHelp aCanadiancustomerInquire withthe Ops teamabout theavailability ofan itemCustomer'semail onlysays"CANCEL"Customerwrites "pleaseadvice" /"pleaseadvise"Create areplacementfor aSanctuaryfragrancePromoteself-service toa customerCustomer usesmultiplepunctuationmarks after asentence (!!!!!,....., ?????)Customerinquiresabout giftoptionsCustomermakes aspellingerrorSwitch acustomer toa differentwave, attheir requestCustomermentionsreview site(BBB, social,Trustpilot, etc.)Receive a5-star, 10NPSsurveyUse anemoji ina ticketSign up for aholiday shift(12/31, 1/3,1/7, 1/14)Customeraccount isunder anApple Relayemail addressHelp acustomerreset theirpasswordsentfromiPhoneAchievea perfectQA scoreCustomerreplies toyour ticketwith a TYmessageCreate areplacementfor a COARfragranceEmoji anOps Updatefrom Kayla inSlackCreate aDev ticket orreport a bugto TeamLeadParticipate in#ThankfulFridayin the #generalchannelSave acustomer fromcancelingtheirsubscriptionClarify apromotionaloffer to acustomer(BOGO,referral, etc.)RequestAmazonOTP fromJessicaCustomeruses an emojiin theirStellaConnectsurveyHelp acustomersubscribedfor 1 yearor moreCustomersays"I thought Icanceledthis"Answer10 ticketsin an hourCustomerinsists theyhave beenbilled twiceHave a1:1 withyour TeamLeadCustomer wishesyou a MerryChristmas, HappyHolidays, orHappy New YearHelp aCanadiancustomerInquire withthe Ops teamabout theavailability ofan itemCustomer'semail onlysays"CANCEL"Customerwrites "pleaseadvice" /"pleaseadvise"Create areplacementfor aSanctuaryfragrancePromoteself-service toa customerCustomer usesmultiplepunctuationmarks after asentence (!!!!!,....., ?????)Customerinquiresabout giftoptionsCustomermakes aspellingerrorSwitch acustomer toa differentwave, attheir requestCustomermentionsreview site(BBB, social,Trustpilot, etc.)Receive a5-star, 10NPSsurveyUse anemoji ina ticketSign up for aholiday shift(12/31, 1/3,1/7, 1/14)Customeraccount isunder anApple Relayemail addressHelp acustomerreset theirpasswordsentfromiPhoneAchievea perfectQA scoreCustomerreplies toyour ticketwith a TYmessageCreate areplacementfor a COARfragranceEmoji anOps Updatefrom Kayla inSlack

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create a Dev ticket or report a bug to Team Lead
  2. Participate in #ThankfulFriday in the #general channel
  3. Save a customer from canceling their subscription
  4. Clarify a promotional offer to a customer (BOGO, referral, etc.)
  5. Request Amazon OTP from Jessica
  6. Customer uses an emoji in their StellaConnect survey
  7. Help a customer subscribed for 1 year or more
  8. Customer says "I thought I canceled this"
  9. Answer 10 tickets in an hour
  10. Customer insists they have been billed twice
  11. Have a 1:1 with your Team Lead
  12. Customer wishes you a Merry Christmas, Happy Holidays, or Happy New Year
  13. Help a Canadian customer
  14. Inquire with the Ops team about the availability of an item
  15. Customer's email only says "CANCEL"
  16. Customer writes "please advice" / "please advise"
  17. Create a replacement for a Sanctuary fragrance
  18. Promote self-service to a customer
  19. Customer uses multiple punctuation marks after a sentence (!!!!!, ....., ?????)
  20. Customer inquires about gift options
  21. Customer makes a spelling error
  22. Switch a customer to a different wave, at their request
  23. Customer mentions review site (BBB, social, Trustpilot, etc.)
  24. Receive a 5-star, 10 NPS survey
  25. Use an emoji in a ticket
  26. Sign up for a holiday shift (12/31, 1/3, 1/7, 1/14)
  27. Customer account is under an Apple Relay email address
  28. Help a customer reset their password
  29. sent from iPhone
  30. Achieve a perfect QA score
  31. Customer replies to your ticket with a TY message
  32. Create a replacement for a COAR fragrance
  33. Emoji an Ops Update from Kayla in Slack