Customeraccount isunder anApple Relayemail addressParticipate in#ThankfulFridayin the #generalchannelClarify apromotionaloffer to acustomer(BOGO,referral, etc.)Inquire withthe Ops teamabout theavailability ofan itemSwitch acustomer toa differentwave, attheir requestCustomerinsists theyhave beenbilled twiceCreate areplacementfor a COARfragranceCustomermentionsreview site(BBB, social,Trustpilot, etc.)Help acustomerreset theirpasswordCustomerinquiresabout giftoptionsEmoji anOps Updatefrom Kayla inSlackUse anemoji ina ticketHave a1:1 withyour TeamLeadRequestAmazonOTP fromJessicaCustomersays"I thought Icanceledthis"sentfromiPhoneCustomer usesmultiplepunctuationmarks after asentence (!!!!!,....., ?????)Help aCanadiancustomerCustomeruses an emojiin theirStellaConnectsurveyCustomer wishesyou a MerryChristmas, HappyHolidays, orHappy New YearHelp acustomersubscribedfor 1 yearor moreCreate areplacementfor aSanctuaryfragranceSign up for aholiday shift(12/31, 1/3,1/7, 1/14)Customerwrites "pleaseadvice" /"pleaseadvise"Receive a5-star, 10NPSsurveyCustomer'semail onlysays"CANCEL"Promoteself-service toa customerCustomermakes aspellingerrorAchievea perfectQA scoreCreate aDev ticket orreport a bugto TeamLeadSave acustomer fromcancelingtheirsubscriptionCustomerreplies toyour ticketwith a TYmessageAnswer10 ticketsin an hourCustomeraccount isunder anApple Relayemail addressParticipate in#ThankfulFridayin the #generalchannelClarify apromotionaloffer to acustomer(BOGO,referral, etc.)Inquire withthe Ops teamabout theavailability ofan itemSwitch acustomer toa differentwave, attheir requestCustomerinsists theyhave beenbilled twiceCreate areplacementfor a COARfragranceCustomermentionsreview site(BBB, social,Trustpilot, etc.)Help acustomerreset theirpasswordCustomerinquiresabout giftoptionsEmoji anOps Updatefrom Kayla inSlackUse anemoji ina ticketHave a1:1 withyour TeamLeadRequestAmazonOTP fromJessicaCustomersays"I thought Icanceledthis"sentfromiPhoneCustomer usesmultiplepunctuationmarks after asentence (!!!!!,....., ?????)Help aCanadiancustomerCustomeruses an emojiin theirStellaConnectsurveyCustomer wishesyou a MerryChristmas, HappyHolidays, orHappy New YearHelp acustomersubscribedfor 1 yearor moreCreate areplacementfor aSanctuaryfragranceSign up for aholiday shift(12/31, 1/3,1/7, 1/14)Customerwrites "pleaseadvice" /"pleaseadvise"Receive a5-star, 10NPSsurveyCustomer'semail onlysays"CANCEL"Promoteself-service toa customerCustomermakes aspellingerrorAchievea perfectQA scoreCreate aDev ticket orreport a bugto TeamLeadSave acustomer fromcancelingtheirsubscriptionCustomerreplies toyour ticketwith a TYmessageAnswer10 ticketsin an hour

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer account is under an Apple Relay email address
  2. Participate in #ThankfulFriday in the #general channel
  3. Clarify a promotional offer to a customer (BOGO, referral, etc.)
  4. Inquire with the Ops team about the availability of an item
  5. Switch a customer to a different wave, at their request
  6. Customer insists they have been billed twice
  7. Create a replacement for a COAR fragrance
  8. Customer mentions review site (BBB, social, Trustpilot, etc.)
  9. Help a customer reset their password
  10. Customer inquires about gift options
  11. Emoji an Ops Update from Kayla in Slack
  12. Use an emoji in a ticket
  13. Have a 1:1 with your Team Lead
  14. Request Amazon OTP from Jessica
  15. Customer says "I thought I canceled this"
  16. sent from iPhone
  17. Customer uses multiple punctuation marks after a sentence (!!!!!, ....., ?????)
  18. Help a Canadian customer
  19. Customer uses an emoji in their StellaConnect survey
  20. Customer wishes you a Merry Christmas, Happy Holidays, or Happy New Year
  21. Help a customer subscribed for 1 year or more
  22. Create a replacement for a Sanctuary fragrance
  23. Sign up for a holiday shift (12/31, 1/3, 1/7, 1/14)
  24. Customer writes "please advice" / "please advise"
  25. Receive a 5-star, 10 NPS survey
  26. Customer's email only says "CANCEL"
  27. Promote self-service to a customer
  28. Customer makes a spelling error
  29. Achieve a perfect QA score
  30. Create a Dev ticket or report a bug to Team Lead
  31. Save a customer from canceling their subscription
  32. Customer replies to your ticket with a TY message
  33. Answer 10 tickets in an hour