(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer insists they have been billed twice
sent from iPhone
Create a replacement for a Sanctuary fragrance
Customer uses an emoji in their StellaConnect survey
Help a Canadian customer
Save a customer from canceling their subscription
Customer inquires about gift options
Create a replacement for a COAR fragrance
Switch a customer to a different wave, at their request
Achieve a perfect QA score
Create a Dev ticket or report a bug to Team Lead
Promote self-service to a customer
Request Amazon OTP from Jessica
Have a 1:1 with your Team Lead
Customer account is under an Apple Relay email address
Customer replies to your ticket with a TY message
Customer wishes you a Merry Christmas, Happy Holidays, or Happy New Year
Customer says
"I thought I canceled this"
Customer mentions review site (BBB, social,
Trustpilot, etc.)
Clarify a promotional offer to a customer (BOGO, referral, etc.)
Inquire with the Ops team about the availability of an item
Customer writes "please advice" / "please advise"
Sign up for a holiday shift (12/31, 1/3, 1/7, 1/14)
Help a customer subscribed
for 1 year
or more
Use an emoji in a ticket
Customer makes a spelling error
Participate in #ThankfulFriday in the #general channel
Customer uses multiple punctuation marks after a sentence (!!!!!, ....., ?????)
