(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Inquire with the Ops team about the availability of an item
Request Amazon OTP from Jessica
Customer uses an emoji in their StellaConnect survey
Customer replies to your ticket with a TY message
Use an emoji in a ticket
Receive a 5-star, 10 NPS survey
Promote self-service to a customer
Customer's email only says "CANCEL"
Create a replacement for a Sanctuary fragrance
Participate in #ThankfulFriday in the #general channel
Save a customer from canceling their subscription
Help a customer subscribed
for 1 year
or more
Create a Dev ticket or report a bug to Team Lead
Help a Canadian customer
Customer insists they have been billed twice
Customer wishes you a Merry Christmas, Happy Holidays, or Happy New Year
Customer says
"I thought I canceled this"
Help a customer reset their password
Switch a customer to a different wave, at their request
Have a 1:1 with your Team Lead
Clarify a promotional offer to a customer (BOGO, referral, etc.)
Customer writes "please advice" / "please advise"
Customer makes a spelling error
Answer 10 tickets in an hour
Customer account is under an Apple Relay email address
Sign up for a holiday shift (12/31, 1/3, 1/7, 1/14)
Customer inquires about gift options
Customer uses multiple punctuation marks after a sentence (!!!!!, ....., ?????)
sent from iPhone
Achieve a perfect QA score
Create a replacement for a COAR fragrance
Emoji an Ops Update from Kayla in Slack
Customer mentions review site (BBB, social,
Trustpilot, etc.)
