(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer says
"I thought I canceled this"
Clarify a promotional offer to a customer (BOGO, referral, etc.)
Use an emoji in a ticket
Answer 10 tickets in an hour
Customer wishes you a Merry Christmas, Happy Holidays, or Happy New Year
Customer inquires about gift options
Help a customer reset their password
Achieve a perfect QA score
sent from iPhone
Inquire with the Ops team about the availability of an item
Participate in #ThankfulFriday in the #general channel
Emoji an Ops Update from Kayla in Slack
Customer replies to your ticket with a TY message
Save a customer from canceling their subscription
Customer makes a spelling error
Promote self-service to a customer
Create a replacement for a Sanctuary fragrance
Have a 1:1 with your Team Lead
Customer account is under an Apple Relay email address
Create a replacement for a COAR fragrance
Customer mentions review site (BBB, social,
Trustpilot, etc.)
Help a customer subscribed
for 1 year
or more
Customer insists they have been billed twice
Receive a 5-star, 10 NPS survey
Help a Canadian customer
Customer uses an emoji in their StellaConnect survey
Switch a customer to a different wave, at their request
Create a Dev ticket or report a bug to Team Lead
Customer writes "please advice" / "please advise"
Customer's email only says "CANCEL"
Request Amazon OTP from Jessica
Sign up for a holiday shift (12/31, 1/3, 1/7, 1/14)
Customer uses multiple punctuation marks after a sentence (!!!!!, ....., ?????)
