(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use an emoji in a ticket
Request Amazon OTP from Jessica
Clarify a promotional offer to a customer (BOGO, referral, etc.)
Customer writes "please advice" / "please advise"
Customer insists they have been billed twice
Customer's email only says "CANCEL"
Customer wishes you a Merry Christmas, Happy Holidays, or Happy New Year
Customer says
"I thought I canceled this"
Emoji an Ops Update from Kayla in Slack
Receive a 5-star, 10 NPS survey
Customer uses an emoji in their StellaConnect survey
Help a Canadian customer
Customer uses multiple punctuation marks after a sentence (!!!!!, ....., ?????)
Have a 1:1 with your Team Lead
Help a customer reset their password
Create a replacement for a COAR fragrance
Participate in #ThankfulFriday in the #general channel
Save a customer from canceling their subscription
Inquire with the Ops team about the availability of an item
Answer 10 tickets in an hour
Customer inquires about gift options
Achieve a perfect QA score
Promote self-service to a customer
Create a replacement for a Sanctuary fragrance
Create a Dev ticket or report a bug to Team Lead
Customer mentions review site (BBB, social,
Trustpilot, etc.)
Customer replies to your ticket with a TY message
Customer account is under an Apple Relay email address
Help a customer subscribed
for 1 year
or more
Customer makes a spelling error
Sign up for a holiday shift (12/31, 1/3, 1/7, 1/14)
Switch a customer to a different wave, at their request
