Promoteself-service toa customerCustomer wishesyou a MerryChristmas, HappyHolidays, orHappy New YearCreate aDev ticket orreport a bugto TeamLeadsentfromiPhoneCustomersays"I thought Icanceledthis"Use anemoji ina ticketReceive a5-star, 10NPSsurveyInquire withthe Ops teamabout theavailability ofan itemSave acustomer fromcancelingtheirsubscriptionCustomer usesmultiplepunctuationmarks after asentence (!!!!!,....., ?????)Have a1:1 withyour TeamLeadRequestAmazonOTP fromJessicaSign up for aholiday shift(12/31, 1/3,1/7, 1/14)Customerwrites "pleaseadvice" /"pleaseadvise"Help acustomersubscribedfor 1 yearor moreHelp aCanadiancustomerClarify apromotionaloffer to acustomer(BOGO,referral, etc.)Customeraccount isunder anApple Relayemail addressCustomerinquiresabout giftoptionsCustomermentionsreview site(BBB, social,Trustpilot, etc.)Customermakes aspellingerrorHelp acustomerreset theirpasswordAchievea perfectQA scoreParticipate in#ThankfulFridayin the #generalchannelAnswer10 ticketsin an hourCustomerreplies toyour ticketwith a TYmessageCustomer'semail onlysays"CANCEL"Emoji anOps Updatefrom Kayla inSlackCustomeruses an emojiin theirStellaConnectsurveyCreate areplacementfor a COARfragranceSwitch acustomer toa differentwave, attheir requestCustomerinsists theyhave beenbilled twiceCreate areplacementfor aSanctuaryfragrancePromoteself-service toa customerCustomer wishesyou a MerryChristmas, HappyHolidays, orHappy New YearCreate aDev ticket orreport a bugto TeamLeadsentfromiPhoneCustomersays"I thought Icanceledthis"Use anemoji ina ticketReceive a5-star, 10NPSsurveyInquire withthe Ops teamabout theavailability ofan itemSave acustomer fromcancelingtheirsubscriptionCustomer usesmultiplepunctuationmarks after asentence (!!!!!,....., ?????)Have a1:1 withyour TeamLeadRequestAmazonOTP fromJessicaSign up for aholiday shift(12/31, 1/3,1/7, 1/14)Customerwrites "pleaseadvice" /"pleaseadvise"Help acustomersubscribedfor 1 yearor moreHelp aCanadiancustomerClarify apromotionaloffer to acustomer(BOGO,referral, etc.)Customeraccount isunder anApple Relayemail addressCustomerinquiresabout giftoptionsCustomermentionsreview site(BBB, social,Trustpilot, etc.)Customermakes aspellingerrorHelp acustomerreset theirpasswordAchievea perfectQA scoreParticipate in#ThankfulFridayin the #generalchannelAnswer10 ticketsin an hourCustomerreplies toyour ticketwith a TYmessageCustomer'semail onlysays"CANCEL"Emoji anOps Updatefrom Kayla inSlackCustomeruses an emojiin theirStellaConnectsurveyCreate areplacementfor a COARfragranceSwitch acustomer toa differentwave, attheir requestCustomerinsists theyhave beenbilled twiceCreate areplacementfor aSanctuaryfragrance

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Promote self-service to a customer
  2. Customer wishes you a Merry Christmas, Happy Holidays, or Happy New Year
  3. Create a Dev ticket or report a bug to Team Lead
  4. sent from iPhone
  5. Customer says "I thought I canceled this"
  6. Use an emoji in a ticket
  7. Receive a 5-star, 10 NPS survey
  8. Inquire with the Ops team about the availability of an item
  9. Save a customer from canceling their subscription
  10. Customer uses multiple punctuation marks after a sentence (!!!!!, ....., ?????)
  11. Have a 1:1 with your Team Lead
  12. Request Amazon OTP from Jessica
  13. Sign up for a holiday shift (12/31, 1/3, 1/7, 1/14)
  14. Customer writes "please advice" / "please advise"
  15. Help a customer subscribed for 1 year or more
  16. Help a Canadian customer
  17. Clarify a promotional offer to a customer (BOGO, referral, etc.)
  18. Customer account is under an Apple Relay email address
  19. Customer inquires about gift options
  20. Customer mentions review site (BBB, social, Trustpilot, etc.)
  21. Customer makes a spelling error
  22. Help a customer reset their password
  23. Achieve a perfect QA score
  24. Participate in #ThankfulFriday in the #general channel
  25. Answer 10 tickets in an hour
  26. Customer replies to your ticket with a TY message
  27. Customer's email only says "CANCEL"
  28. Emoji an Ops Update from Kayla in Slack
  29. Customer uses an emoji in their StellaConnect survey
  30. Create a replacement for a COAR fragrance
  31. Switch a customer to a different wave, at their request
  32. Customer insists they have been billed twice
  33. Create a replacement for a Sanctuary fragrance