Create aDev ticket orreport a bugto TeamLeadAchievea perfectQA scoreSign up for aholiday shift(12/31, 1/3,1/7, 1/14)Help acustomersubscribedfor 1 yearor moreAnswer10 ticketsin an hourCustomerinquiresabout giftoptionsCustomersays"I thought Icanceledthis"Customeruses an emojiin theirStellaConnectsurveyHelp acustomerreset theirpasswordClarify apromotionaloffer to acustomer(BOGO,referral, etc.)Promoteself-service toa customerCustomermakes aspellingerrorCreate areplacementfor a COARfragranceCustomer wishesyou a MerryChristmas, HappyHolidays, orHappy New YearCustomer usesmultiplepunctuationmarks after asentence (!!!!!,....., ?????)Participate in#ThankfulFridayin the #generalchannelRequestAmazonOTP fromJessicaHave a1:1 withyour TeamLeadSave acustomer fromcancelingtheirsubscriptionInquire withthe Ops teamabout theavailability ofan itemCustomerreplies toyour ticketwith a TYmessageCustomermentionsreview site(BBB, social,Trustpilot, etc.)Customer'semail onlysays"CANCEL"Customerwrites "pleaseadvice" /"pleaseadvise"Create areplacementfor aSanctuaryfragranceReceive a5-star, 10NPSsurveyUse anemoji ina ticketEmoji anOps Updatefrom Kayla inSlackCustomerinsists theyhave beenbilled twiceHelp aCanadiancustomerCustomeraccount isunder anApple Relayemail addressSwitch acustomer toa differentwave, attheir requestsentfromiPhoneCreate aDev ticket orreport a bugto TeamLeadAchievea perfectQA scoreSign up for aholiday shift(12/31, 1/3,1/7, 1/14)Help acustomersubscribedfor 1 yearor moreAnswer10 ticketsin an hourCustomerinquiresabout giftoptionsCustomersays"I thought Icanceledthis"Customeruses an emojiin theirStellaConnectsurveyHelp acustomerreset theirpasswordClarify apromotionaloffer to acustomer(BOGO,referral, etc.)Promoteself-service toa customerCustomermakes aspellingerrorCreate areplacementfor a COARfragranceCustomer wishesyou a MerryChristmas, HappyHolidays, orHappy New YearCustomer usesmultiplepunctuationmarks after asentence (!!!!!,....., ?????)Participate in#ThankfulFridayin the #generalchannelRequestAmazonOTP fromJessicaHave a1:1 withyour TeamLeadSave acustomer fromcancelingtheirsubscriptionInquire withthe Ops teamabout theavailability ofan itemCustomerreplies toyour ticketwith a TYmessageCustomermentionsreview site(BBB, social,Trustpilot, etc.)Customer'semail onlysays"CANCEL"Customerwrites "pleaseadvice" /"pleaseadvise"Create areplacementfor aSanctuaryfragranceReceive a5-star, 10NPSsurveyUse anemoji ina ticketEmoji anOps Updatefrom Kayla inSlackCustomerinsists theyhave beenbilled twiceHelp aCanadiancustomerCustomeraccount isunder anApple Relayemail addressSwitch acustomer toa differentwave, attheir requestsentfromiPhone

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create a Dev ticket or report a bug to Team Lead
  2. Achieve a perfect QA score
  3. Sign up for a holiday shift (12/31, 1/3, 1/7, 1/14)
  4. Help a customer subscribed for 1 year or more
  5. Answer 10 tickets in an hour
  6. Customer inquires about gift options
  7. Customer says "I thought I canceled this"
  8. Customer uses an emoji in their StellaConnect survey
  9. Help a customer reset their password
  10. Clarify a promotional offer to a customer (BOGO, referral, etc.)
  11. Promote self-service to a customer
  12. Customer makes a spelling error
  13. Create a replacement for a COAR fragrance
  14. Customer wishes you a Merry Christmas, Happy Holidays, or Happy New Year
  15. Customer uses multiple punctuation marks after a sentence (!!!!!, ....., ?????)
  16. Participate in #ThankfulFriday in the #general channel
  17. Request Amazon OTP from Jessica
  18. Have a 1:1 with your Team Lead
  19. Save a customer from canceling their subscription
  20. Inquire with the Ops team about the availability of an item
  21. Customer replies to your ticket with a TY message
  22. Customer mentions review site (BBB, social, Trustpilot, etc.)
  23. Customer's email only says "CANCEL"
  24. Customer writes "please advice" / "please advise"
  25. Create a replacement for a Sanctuary fragrance
  26. Receive a 5-star, 10 NPS survey
  27. Use an emoji in a ticket
  28. Emoji an Ops Update from Kayla in Slack
  29. Customer insists they have been billed twice
  30. Help a Canadian customer
  31. Customer account is under an Apple Relay email address
  32. Switch a customer to a different wave, at their request
  33. sent from iPhone