(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer's email only says "CANCEL"
Switch a customer to a different wave, at their request
Help a customer reset their password
Answer 10 tickets in an hour
Create a replacement for a COAR fragrance
Customer writes "please advice" / "please advise"
Create a Dev ticket or report a bug to Team Lead
Help a Canadian customer
Customer replies to your ticket with a TY message
Customer inquires about gift options
Help a customer subscribed
for 1 year
or more
Receive a 5-star, 10 NPS survey
sent from iPhone
Customer wishes you a Merry Christmas, Happy Holidays, or Happy New Year
Customer uses an emoji in their StellaConnect survey
Customer makes a spelling error
Customer uses multiple punctuation marks after a sentence (!!!!!, ....., ?????)
Clarify a promotional offer to a customer (BOGO, referral, etc.)
Achieve a perfect QA score
Promote self-service to a customer
Inquire with the Ops team about the availability of an item
Customer mentions review site (BBB, social,
Trustpilot, etc.)
Use an emoji in a ticket
Participate in #ThankfulFriday in the #general channel
Sign up for a holiday shift (12/31, 1/3, 1/7, 1/14)
Customer insists they have been billed twice
Customer account is under an Apple Relay email address
