Learn anewcustomer'snameSharesamples ofyour favoritepastry with 5customersCompletea GreenSweepDate allsyrups &toppingsat hot barTalk to 5customers in arow the wholetime they're atthe windowTell a coffeejoke to adrive thrucustomerComplimenta customerCleanplexishields atPOSAsk 5customersabout theirholiday plansUse BrewBatch guidebefore youbrew all dayWrite agreen aproncard for aregularSample aholidaycoffee tocustomersRecommenda foodpairing inDrive ThruDate allsyrups &toppings atcold barWipedown/set upcondimentbar & tables& chairsUse the DPMto markmobile ordersas they'refinishedGreet 10customersas theywalk inSweep &Mop thecafe floorsMake aretaildisplay inthe DTClean &Stockthe RRsShare holidaybeveragesamples withcafecustomersAsk a cafecustomerabout theirfavoritecoffeeWipedown/set uppatio tables& chairsInclude acustomerin a coffeetastingIntroduceanotherpartner to aregular youknowServe adrink withlatte artComplete allCSR tasksfor yourdaypartMake acustomerlaughWrite apositivemessage ona customercupTalk to a cafecustomerwhile youmake theirdrinkTake apolaroidphoto withyour favoriteregularCreate acustom drinkforcustomers totry!Tamp cafetrashwhile it'sbusyClean plexishield atCustomerHandoffWish 10customersa HappyNew YearLearn amobile ordercustomer'snameClean DTwindows/blindsUpdateMOP ItemAvailabilityAsk a customerwhat was thebest part oftheir week wasWearyournametagGive a newcustomer a drinkrecommendationWipe/restocklobby retailand RTD/EGive asticker to akid (askparents 1st!)Write athank younote on adeliveryLearn anewcustomer'snameSharesamples ofyour favoritepastry with 5customersCompletea GreenSweepDate allsyrups &toppingsat hot barTalk to 5customers in arow the wholetime they're atthe windowTell a coffeejoke to adrive thrucustomerComplimenta customerCleanplexishields atPOSAsk 5customersabout theirholiday plansUse BrewBatch guidebefore youbrew all dayWrite agreen aproncard for aregularSample aholidaycoffee tocustomersRecommenda foodpairing inDrive ThruDate allsyrups &toppings atcold barWipedown/set upcondimentbar & tables& chairsUse the DPMto markmobile ordersas they'refinishedGreet 10customersas theywalk inSweep &Mop thecafe floorsMake aretaildisplay inthe DTClean &Stockthe RRsShare holidaybeveragesamples withcafecustomersAsk a cafecustomerabout theirfavoritecoffeeWipedown/set uppatio tables& chairsInclude acustomerin a coffeetastingIntroduceanotherpartner to aregular youknowServe adrink withlatte artComplete allCSR tasksfor yourdaypartMake acustomerlaughWrite apositivemessage ona customercupTalk to a cafecustomerwhile youmake theirdrinkTake apolaroidphoto withyour favoriteregularCreate acustom drinkforcustomers totry!Tamp cafetrashwhile it'sbusyClean plexishield atCustomerHandoffWish 10customersa HappyNew YearLearn amobile ordercustomer'snameClean DTwindows/blindsUpdateMOP ItemAvailabilityAsk a customerwhat was thebest part oftheir week wasWearyournametagGive a newcustomer a drinkrecommendationWipe/restocklobby retailand RTD/EGive asticker to akid (askparents 1st!)Write athank younote on adelivery

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Learn a new customer's name
  2. Share samples of your favorite pastry with 5 customers
  3. Complete a Green Sweep
  4. Date all syrups & toppings at hot bar
  5. Talk to 5 customers in a row the whole time they're at the window
  6. Tell a coffee joke to a drive thru customer
  7. Compliment a customer
  8. Clean plexi shields at POS
  9. Ask 5 customers about their holiday plans
  10. Use Brew Batch guide before you brew all day
  11. Write a green apron card for a regular
  12. Sample a holiday coffee to customers
  13. Recommend a food pairing in Drive Thru
  14. Date all syrups & toppings at cold bar
  15. Wipe down/set up condiment bar & tables & chairs
  16. Use the DPM to mark mobile orders as they're finished
  17. Greet 10 customers as they walk in
  18. Sweep & Mop the cafe floors
  19. Make a retail display in the DT
  20. Clean & Stock the RRs
  21. Share holiday beverage samples with cafe customers
  22. Ask a cafe customer about their favorite coffee
  23. Wipe down/set up patio tables & chairs
  24. Include a customer in a coffee tasting
  25. Introduce another partner to a regular you know
  26. Serve a drink with latte art
  27. Complete all CSR tasks for your daypart
  28. Make a customer laugh
  29. Write a positive message on a customer cup
  30. Talk to a cafe customer while you make their drink
  31. Take a polaroid photo with your favorite regular
  32. Create a custom drink for customers to try!
  33. Tamp cafe trash while it's busy
  34. Clean plexi shield at Customer Handoff
  35. Wish 10 customers a Happy New Year
  36. Learn a mobile order customer's name
  37. Clean DT windows/blinds
  38. Update MOP Item Availability
  39. Ask a customer what was the best part of their week was
  40. Wear your nametag
  41. Give a new customer a drink recommendation
  42. Wipe/restock lobby retail and RTD/E
  43. Give a sticker to a kid (ask parents 1st!)
  44. Write a thank you note on a delivery