Recommenda foodpairing inDrive ThruTalk to a cafecustomerwhile youmake theirdrinkWrite apositivemessage ona customercupWipedown/set uppatio tables& chairsAsk 5customersabout theirholiday plansUse BrewBatch guidebefore youbrew all dayWipe/restocklobby retailand RTD/EMake aretaildisplay inthe DTWearyournametagServe adrink withlatte artGreet 10customersas theywalk inDate allsyrups &toppingsat hot barTalk to 5customers in arow the wholetime they're atthe windowLearn amobile ordercustomer'snameIntroduceanotherpartner to aregular youknowShare holidaybeveragesamples withcafecustomersMake acustomerlaughTell a coffeejoke to adrive thrucustomerWrite athank younote on adeliveryClean &Stockthe RRsCreate acustom drinkforcustomers totry!Give a newcustomer a drinkrecommendationDate allsyrups &toppings atcold barInclude acustomerin a coffeetastingCleanplexishields atPOSComplimenta customerWish 10customersa HappyNew YearTamp cafetrashwhile it'sbusySharesamples ofyour favoritepastry with 5customersAsk a customerwhat was thebest part oftheir week wasLearn anewcustomer'snameUpdateMOP ItemAvailabilitySample aholidaycoffee tocustomersCompletea GreenSweepClean plexishield atCustomerHandoffWrite agreen aproncard for aregularClean DTwindows/blindsAsk a cafecustomerabout theirfavoritecoffeeComplete allCSR tasksfor yourdaypartSweep &Mop thecafe floorsWipedown/set upcondimentbar & tables& chairsGive asticker to akid (askparents 1st!)Use the DPMto markmobile ordersas they'refinishedTake apolaroidphoto withyour favoriteregularRecommenda foodpairing inDrive ThruTalk to a cafecustomerwhile youmake theirdrinkWrite apositivemessage ona customercupWipedown/set uppatio tables& chairsAsk 5customersabout theirholiday plansUse BrewBatch guidebefore youbrew all dayWipe/restocklobby retailand RTD/EMake aretaildisplay inthe DTWearyournametagServe adrink withlatte artGreet 10customersas theywalk inDate allsyrups &toppingsat hot barTalk to 5customers in arow the wholetime they're atthe windowLearn amobile ordercustomer'snameIntroduceanotherpartner to aregular youknowShare holidaybeveragesamples withcafecustomersMake acustomerlaughTell a coffeejoke to adrive thrucustomerWrite athank younote on adeliveryClean &Stockthe RRsCreate acustom drinkforcustomers totry!Give a newcustomer a drinkrecommendationDate allsyrups &toppings atcold barInclude acustomerin a coffeetastingCleanplexishields atPOSComplimenta customerWish 10customersa HappyNew YearTamp cafetrashwhile it'sbusySharesamples ofyour favoritepastry with 5customersAsk a customerwhat was thebest part oftheir week wasLearn anewcustomer'snameUpdateMOP ItemAvailabilitySample aholidaycoffee tocustomersCompletea GreenSweepClean plexishield atCustomerHandoffWrite agreen aproncard for aregularClean DTwindows/blindsAsk a cafecustomerabout theirfavoritecoffeeComplete allCSR tasksfor yourdaypartSweep &Mop thecafe floorsWipedown/set upcondimentbar & tables& chairsGive asticker to akid (askparents 1st!)Use the DPMto markmobile ordersas they'refinishedTake apolaroidphoto withyour favoriteregular

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recommend a food pairing in Drive Thru
  2. Talk to a cafe customer while you make their drink
  3. Write a positive message on a customer cup
  4. Wipe down/set up patio tables & chairs
  5. Ask 5 customers about their holiday plans
  6. Use Brew Batch guide before you brew all day
  7. Wipe/restock lobby retail and RTD/E
  8. Make a retail display in the DT
  9. Wear your nametag
  10. Serve a drink with latte art
  11. Greet 10 customers as they walk in
  12. Date all syrups & toppings at hot bar
  13. Talk to 5 customers in a row the whole time they're at the window
  14. Learn a mobile order customer's name
  15. Introduce another partner to a regular you know
  16. Share holiday beverage samples with cafe customers
  17. Make a customer laugh
  18. Tell a coffee joke to a drive thru customer
  19. Write a thank you note on a delivery
  20. Clean & Stock the RRs
  21. Create a custom drink for customers to try!
  22. Give a new customer a drink recommendation
  23. Date all syrups & toppings at cold bar
  24. Include a customer in a coffee tasting
  25. Clean plexi shields at POS
  26. Compliment a customer
  27. Wish 10 customers a Happy New Year
  28. Tamp cafe trash while it's busy
  29. Share samples of your favorite pastry with 5 customers
  30. Ask a customer what was the best part of their week was
  31. Learn a new customer's name
  32. Update MOP Item Availability
  33. Sample a holiday coffee to customers
  34. Complete a Green Sweep
  35. Clean plexi shield at Customer Handoff
  36. Write a green apron card for a regular
  37. Clean DT windows/blinds
  38. Ask a cafe customer about their favorite coffee
  39. Complete all CSR tasks for your daypart
  40. Sweep & Mop the cafe floors
  41. Wipe down/set up condiment bar & tables & chairs
  42. Give a sticker to a kid (ask parents 1st!)
  43. Use the DPM to mark mobile orders as they're finished
  44. Take a polaroid photo with your favorite regular