Wipedown/set upcondimentbar & tables& chairsComplimenta customerIntroduceanotherpartner to aregular youknowLearn anewcustomer'snameMake aretaildisplay inthe DTWrite athank younote on adeliveryAsk 5customersabout theirholiday plansGreet 10customersas theywalk inDate allsyrups &toppings atcold barWearyournametagInclude acustomerin a coffeetastingClean &Stockthe RRsRecommenda foodpairing inDrive ThruAsk a customerwhat was thebest part oftheir week wasUse the DPMto markmobile ordersas they'refinishedUse BrewBatch guidebefore youbrew all daySharesamples ofyour favoritepastry with 5customersAsk a cafecustomerabout theirfavoritecoffeeTalk to a cafecustomerwhile youmake theirdrinkClean plexishield atCustomerHandoffComplete allCSR tasksfor yourdaypartSweep &Mop thecafe floorsTake apolaroidphoto withyour favoriteregularCompletea GreenSweepWipedown/set uppatio tables& chairsUpdateMOP ItemAvailabilityWipe/restocklobby retailand RTD/EShare holidaybeveragesamples withcafecustomersServe adrink withlatte artMake acustomerlaughGive a newcustomer a drinkrecommendationGive asticker to akid (askparents 1st!)Talk to 5customers in arow the wholetime they're atthe windowCreate acustom drinkforcustomers totry!Date allsyrups &toppingsat hot barWrite agreen aproncard for aregularLearn amobile ordercustomer'snameClean DTwindows/blindsSample aholidaycoffee tocustomersTell a coffeejoke to adrive thrucustomerCleanplexishields atPOSTamp cafetrashwhile it'sbusyWish 10customersa HappyNew YearWrite apositivemessage ona customercupWipedown/set upcondimentbar & tables& chairsComplimenta customerIntroduceanotherpartner to aregular youknowLearn anewcustomer'snameMake aretaildisplay inthe DTWrite athank younote on adeliveryAsk 5customersabout theirholiday plansGreet 10customersas theywalk inDate allsyrups &toppings atcold barWearyournametagInclude acustomerin a coffeetastingClean &Stockthe RRsRecommenda foodpairing inDrive ThruAsk a customerwhat was thebest part oftheir week wasUse the DPMto markmobile ordersas they'refinishedUse BrewBatch guidebefore youbrew all daySharesamples ofyour favoritepastry with 5customersAsk a cafecustomerabout theirfavoritecoffeeTalk to a cafecustomerwhile youmake theirdrinkClean plexishield atCustomerHandoffComplete allCSR tasksfor yourdaypartSweep &Mop thecafe floorsTake apolaroidphoto withyour favoriteregularCompletea GreenSweepWipedown/set uppatio tables& chairsUpdateMOP ItemAvailabilityWipe/restocklobby retailand RTD/EShare holidaybeveragesamples withcafecustomersServe adrink withlatte artMake acustomerlaughGive a newcustomer a drinkrecommendationGive asticker to akid (askparents 1st!)Talk to 5customers in arow the wholetime they're atthe windowCreate acustom drinkforcustomers totry!Date allsyrups &toppingsat hot barWrite agreen aproncard for aregularLearn amobile ordercustomer'snameClean DTwindows/blindsSample aholidaycoffee tocustomersTell a coffeejoke to adrive thrucustomerCleanplexishields atPOSTamp cafetrashwhile it'sbusyWish 10customersa HappyNew YearWrite apositivemessage ona customercup

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wipe down/set up condiment bar & tables & chairs
  2. Compliment a customer
  3. Introduce another partner to a regular you know
  4. Learn a new customer's name
  5. Make a retail display in the DT
  6. Write a thank you note on a delivery
  7. Ask 5 customers about their holiday plans
  8. Greet 10 customers as they walk in
  9. Date all syrups & toppings at cold bar
  10. Wear your nametag
  11. Include a customer in a coffee tasting
  12. Clean & Stock the RRs
  13. Recommend a food pairing in Drive Thru
  14. Ask a customer what was the best part of their week was
  15. Use the DPM to mark mobile orders as they're finished
  16. Use Brew Batch guide before you brew all day
  17. Share samples of your favorite pastry with 5 customers
  18. Ask a cafe customer about their favorite coffee
  19. Talk to a cafe customer while you make their drink
  20. Clean plexi shield at Customer Handoff
  21. Complete all CSR tasks for your daypart
  22. Sweep & Mop the cafe floors
  23. Take a polaroid photo with your favorite regular
  24. Complete a Green Sweep
  25. Wipe down/set up patio tables & chairs
  26. Update MOP Item Availability
  27. Wipe/restock lobby retail and RTD/E
  28. Share holiday beverage samples with cafe customers
  29. Serve a drink with latte art
  30. Make a customer laugh
  31. Give a new customer a drink recommendation
  32. Give a sticker to a kid (ask parents 1st!)
  33. Talk to 5 customers in a row the whole time they're at the window
  34. Create a custom drink for customers to try!
  35. Date all syrups & toppings at hot bar
  36. Write a green apron card for a regular
  37. Learn a mobile order customer's name
  38. Clean DT windows/blinds
  39. Sample a holiday coffee to customers
  40. Tell a coffee joke to a drive thru customer
  41. Clean plexi shields at POS
  42. Tamp cafe trash while it's busy
  43. Wish 10 customers a Happy New Year
  44. Write a positive message on a customer cup