Give a newcustomer a drinkrecommendationCompletea GreenSweepUpdateMOP ItemAvailabilityTamp cafetrashwhile it'sbusyWearyournametagTell a coffeejoke to adrive thrucustomerAsk a cafecustomerabout theirfavoritecoffeeDate allsyrups &toppingsat hot barAsk a customerwhat was thebest part oftheir week wasTalk to 5customers in arow the wholetime they're atthe windowTake apolaroidphoto withyour favoriteregularLearn anewcustomer'snameRecommenda foodpairing inDrive ThruComplimenta customerUse the DPMto markmobile ordersas they'refinishedGive asticker to akid (askparents 1st!)Wipedown/set upcondimentbar & tables& chairsWrite agreen aproncard for aregularMake acustomerlaughSharesamples ofyour favoritepastry with 5customersClean &Stockthe RRsCreate acustom drinkforcustomers totry!Share holidaybeveragesamples withcafecustomersWrite apositivemessage ona customercupWipedown/set uppatio tables& chairsWrite athank younote on adeliveryWish 10customersa HappyNew YearGreet 10customersas theywalk inUse BrewBatch guidebefore youbrew all dayWipe/restocklobby retailand RTD/EComplete allCSR tasksfor yourdaypartSample aholidaycoffee tocustomersMake aretaildisplay inthe DTDate allsyrups &toppings atcold barInclude acustomerin a coffeetastingServe adrink withlatte artTalk to a cafecustomerwhile youmake theirdrinkLearn amobile ordercustomer'snameClean plexishield atCustomerHandoffAsk 5customersabout theirholiday plansClean DTwindows/blindsCleanplexishields atPOSSweep &Mop thecafe floorsIntroduceanotherpartner to aregular youknowGive a newcustomer a drinkrecommendationCompletea GreenSweepUpdateMOP ItemAvailabilityTamp cafetrashwhile it'sbusyWearyournametagTell a coffeejoke to adrive thrucustomerAsk a cafecustomerabout theirfavoritecoffeeDate allsyrups &toppingsat hot barAsk a customerwhat was thebest part oftheir week wasTalk to 5customers in arow the wholetime they're atthe windowTake apolaroidphoto withyour favoriteregularLearn anewcustomer'snameRecommenda foodpairing inDrive ThruComplimenta customerUse the DPMto markmobile ordersas they'refinishedGive asticker to akid (askparents 1st!)Wipedown/set upcondimentbar & tables& chairsWrite agreen aproncard for aregularMake acustomerlaughSharesamples ofyour favoritepastry with 5customersClean &Stockthe RRsCreate acustom drinkforcustomers totry!Share holidaybeveragesamples withcafecustomersWrite apositivemessage ona customercupWipedown/set uppatio tables& chairsWrite athank younote on adeliveryWish 10customersa HappyNew YearGreet 10customersas theywalk inUse BrewBatch guidebefore youbrew all dayWipe/restocklobby retailand RTD/EComplete allCSR tasksfor yourdaypartSample aholidaycoffee tocustomersMake aretaildisplay inthe DTDate allsyrups &toppings atcold barInclude acustomerin a coffeetastingServe adrink withlatte artTalk to a cafecustomerwhile youmake theirdrinkLearn amobile ordercustomer'snameClean plexishield atCustomerHandoffAsk 5customersabout theirholiday plansClean DTwindows/blindsCleanplexishields atPOSSweep &Mop thecafe floorsIntroduceanotherpartner to aregular youknow

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give a new customer a drink recommendation
  2. Complete a Green Sweep
  3. Update MOP Item Availability
  4. Tamp cafe trash while it's busy
  5. Wear your nametag
  6. Tell a coffee joke to a drive thru customer
  7. Ask a cafe customer about their favorite coffee
  8. Date all syrups & toppings at hot bar
  9. Ask a customer what was the best part of their week was
  10. Talk to 5 customers in a row the whole time they're at the window
  11. Take a polaroid photo with your favorite regular
  12. Learn a new customer's name
  13. Recommend a food pairing in Drive Thru
  14. Compliment a customer
  15. Use the DPM to mark mobile orders as they're finished
  16. Give a sticker to a kid (ask parents 1st!)
  17. Wipe down/set up condiment bar & tables & chairs
  18. Write a green apron card for a regular
  19. Make a customer laugh
  20. Share samples of your favorite pastry with 5 customers
  21. Clean & Stock the RRs
  22. Create a custom drink for customers to try!
  23. Share holiday beverage samples with cafe customers
  24. Write a positive message on a customer cup
  25. Wipe down/set up patio tables & chairs
  26. Write a thank you note on a delivery
  27. Wish 10 customers a Happy New Year
  28. Greet 10 customers as they walk in
  29. Use Brew Batch guide before you brew all day
  30. Wipe/restock lobby retail and RTD/E
  31. Complete all CSR tasks for your daypart
  32. Sample a holiday coffee to customers
  33. Make a retail display in the DT
  34. Date all syrups & toppings at cold bar
  35. Include a customer in a coffee tasting
  36. Serve a drink with latte art
  37. Talk to a cafe customer while you make their drink
  38. Learn a mobile order customer's name
  39. Clean plexi shield at Customer Handoff
  40. Ask 5 customers about their holiday plans
  41. Clean DT windows/blinds
  42. Clean plexi shields at POS
  43. Sweep & Mop the cafe floors
  44. Introduce another partner to a regular you know