Ask a cafecustomerabout theirfavoritecoffeeDate allsyrups &toppings atcold barTell a coffeejoke to adrive thrucustomerTake apolaroidphoto withyour favoriteregularWrite agreen aproncard for aregularTalk to 5customers in arow the wholetime they're atthe windowRecommenda foodpairing inDrive ThruSweep &Mop thecafe floorsGreet 10customersas theywalk inShare holidaybeveragesamples withcafecustomersWipedown/set uppatio tables& chairsAsk 5customersabout theirholiday plansSharesamples ofyour favoritepastry with 5customersWipedown/set upcondimentbar & tables& chairsUse the DPMto markmobile ordersas they'refinishedSample aholidaycoffee tocustomersTalk to a cafecustomerwhile youmake theirdrinkMake acustomerlaughServe adrink withlatte artWipe/restocklobby retailand RTD/EAsk a customerwhat was thebest part oftheir week wasMake aretaildisplay inthe DTLearn anewcustomer'snameLearn amobile ordercustomer'snameUpdateMOP ItemAvailabilityInclude acustomerin a coffeetastingClean &Stockthe RRsWrite athank younote on adeliveryWish 10customersa HappyNew YearCompletea GreenSweepClean DTwindows/blindsWrite apositivemessage ona customercupCreate acustom drinkforcustomers totry!Give a newcustomer a drinkrecommendationTamp cafetrashwhile it'sbusyComplete allCSR tasksfor yourdaypartIntroduceanotherpartner to aregular youknowClean plexishield atCustomerHandoffGive asticker to akid (askparents 1st!)Use BrewBatch guidebefore youbrew all dayComplimenta customerDate allsyrups &toppingsat hot barCleanplexishields atPOSWearyournametagAsk a cafecustomerabout theirfavoritecoffeeDate allsyrups &toppings atcold barTell a coffeejoke to adrive thrucustomerTake apolaroidphoto withyour favoriteregularWrite agreen aproncard for aregularTalk to 5customers in arow the wholetime they're atthe windowRecommenda foodpairing inDrive ThruSweep &Mop thecafe floorsGreet 10customersas theywalk inShare holidaybeveragesamples withcafecustomersWipedown/set uppatio tables& chairsAsk 5customersabout theirholiday plansSharesamples ofyour favoritepastry with 5customersWipedown/set upcondimentbar & tables& chairsUse the DPMto markmobile ordersas they'refinishedSample aholidaycoffee tocustomersTalk to a cafecustomerwhile youmake theirdrinkMake acustomerlaughServe adrink withlatte artWipe/restocklobby retailand RTD/EAsk a customerwhat was thebest part oftheir week wasMake aretaildisplay inthe DTLearn anewcustomer'snameLearn amobile ordercustomer'snameUpdateMOP ItemAvailabilityInclude acustomerin a coffeetastingClean &Stockthe RRsWrite athank younote on adeliveryWish 10customersa HappyNew YearCompletea GreenSweepClean DTwindows/blindsWrite apositivemessage ona customercupCreate acustom drinkforcustomers totry!Give a newcustomer a drinkrecommendationTamp cafetrashwhile it'sbusyComplete allCSR tasksfor yourdaypartIntroduceanotherpartner to aregular youknowClean plexishield atCustomerHandoffGive asticker to akid (askparents 1st!)Use BrewBatch guidebefore youbrew all dayComplimenta customerDate allsyrups &toppingsat hot barCleanplexishields atPOSWearyournametag

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask a cafe customer about their favorite coffee
  2. Date all syrups & toppings at cold bar
  3. Tell a coffee joke to a drive thru customer
  4. Take a polaroid photo with your favorite regular
  5. Write a green apron card for a regular
  6. Talk to 5 customers in a row the whole time they're at the window
  7. Recommend a food pairing in Drive Thru
  8. Sweep & Mop the cafe floors
  9. Greet 10 customers as they walk in
  10. Share holiday beverage samples with cafe customers
  11. Wipe down/set up patio tables & chairs
  12. Ask 5 customers about their holiday plans
  13. Share samples of your favorite pastry with 5 customers
  14. Wipe down/set up condiment bar & tables & chairs
  15. Use the DPM to mark mobile orders as they're finished
  16. Sample a holiday coffee to customers
  17. Talk to a cafe customer while you make their drink
  18. Make a customer laugh
  19. Serve a drink with latte art
  20. Wipe/restock lobby retail and RTD/E
  21. Ask a customer what was the best part of their week was
  22. Make a retail display in the DT
  23. Learn a new customer's name
  24. Learn a mobile order customer's name
  25. Update MOP Item Availability
  26. Include a customer in a coffee tasting
  27. Clean & Stock the RRs
  28. Write a thank you note on a delivery
  29. Wish 10 customers a Happy New Year
  30. Complete a Green Sweep
  31. Clean DT windows/blinds
  32. Write a positive message on a customer cup
  33. Create a custom drink for customers to try!
  34. Give a new customer a drink recommendation
  35. Tamp cafe trash while it's busy
  36. Complete all CSR tasks for your daypart
  37. Introduce another partner to a regular you know
  38. Clean plexi shield at Customer Handoff
  39. Give a sticker to a kid (ask parents 1st!)
  40. Use Brew Batch guide before you brew all day
  41. Compliment a customer
  42. Date all syrups & toppings at hot bar
  43. Clean plexi shields at POS
  44. Wear your nametag