Use BrewBatch guidebefore youbrew all daySample aholidaycoffee tocustomersIntroduceanotherpartner to aregular youknowInclude acustomerin a coffeetastingLearn anewcustomer'snameWearyournametagWipe/restocklobby retailand RTD/EWrite athank younote on adeliveryGive asticker to akid (askparents 1st!)Talk to 5customers in arow the wholetime they're atthe windowWipedown/set uppatio tables& chairsClean DTwindows/blindsMake acustomerlaughWipedown/set upcondimentbar & tables& chairsGive a newcustomer a drinkrecommendationDate allsyrups &toppings atcold barWish 10customersa HappyNew YearRecommenda foodpairing inDrive ThruGreet 10customersas theywalk inTake apolaroidphoto withyour favoriteregularAsk a customerwhat was thebest part oftheir week wasCompletea GreenSweepCreate acustom drinkforcustomers totry!Cleanplexishields atPOSWrite apositivemessage ona customercupSharesamples ofyour favoritepastry with 5customersLearn amobile ordercustomer'snameSweep &Mop thecafe floorsAsk a cafecustomerabout theirfavoritecoffeeTalk to a cafecustomerwhile youmake theirdrinkComplete allCSR tasksfor yourdaypartClean &Stockthe RRsUpdateMOP ItemAvailabilityUse the DPMto markmobile ordersas they'refinishedComplimenta customerClean plexishield atCustomerHandoffTell a coffeejoke to adrive thrucustomerWrite agreen aproncard for aregularDate allsyrups &toppingsat hot barTamp cafetrashwhile it'sbusyMake aretaildisplay inthe DTServe adrink withlatte artAsk 5customersabout theirholiday plansShare holidaybeveragesamples withcafecustomersUse BrewBatch guidebefore youbrew all daySample aholidaycoffee tocustomersIntroduceanotherpartner to aregular youknowInclude acustomerin a coffeetastingLearn anewcustomer'snameWearyournametagWipe/restocklobby retailand RTD/EWrite athank younote on adeliveryGive asticker to akid (askparents 1st!)Talk to 5customers in arow the wholetime they're atthe windowWipedown/set uppatio tables& chairsClean DTwindows/blindsMake acustomerlaughWipedown/set upcondimentbar & tables& chairsGive a newcustomer a drinkrecommendationDate allsyrups &toppings atcold barWish 10customersa HappyNew YearRecommenda foodpairing inDrive ThruGreet 10customersas theywalk inTake apolaroidphoto withyour favoriteregularAsk a customerwhat was thebest part oftheir week wasCompletea GreenSweepCreate acustom drinkforcustomers totry!Cleanplexishields atPOSWrite apositivemessage ona customercupSharesamples ofyour favoritepastry with 5customersLearn amobile ordercustomer'snameSweep &Mop thecafe floorsAsk a cafecustomerabout theirfavoritecoffeeTalk to a cafecustomerwhile youmake theirdrinkComplete allCSR tasksfor yourdaypartClean &Stockthe RRsUpdateMOP ItemAvailabilityUse the DPMto markmobile ordersas they'refinishedComplimenta customerClean plexishield atCustomerHandoffTell a coffeejoke to adrive thrucustomerWrite agreen aproncard for aregularDate allsyrups &toppingsat hot barTamp cafetrashwhile it'sbusyMake aretaildisplay inthe DTServe adrink withlatte artAsk 5customersabout theirholiday plansShare holidaybeveragesamples withcafecustomers

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use Brew Batch guide before you brew all day
  2. Sample a holiday coffee to customers
  3. Introduce another partner to a regular you know
  4. Include a customer in a coffee tasting
  5. Learn a new customer's name
  6. Wear your nametag
  7. Wipe/restock lobby retail and RTD/E
  8. Write a thank you note on a delivery
  9. Give a sticker to a kid (ask parents 1st!)
  10. Talk to 5 customers in a row the whole time they're at the window
  11. Wipe down/set up patio tables & chairs
  12. Clean DT windows/blinds
  13. Make a customer laugh
  14. Wipe down/set up condiment bar & tables & chairs
  15. Give a new customer a drink recommendation
  16. Date all syrups & toppings at cold bar
  17. Wish 10 customers a Happy New Year
  18. Recommend a food pairing in Drive Thru
  19. Greet 10 customers as they walk in
  20. Take a polaroid photo with your favorite regular
  21. Ask a customer what was the best part of their week was
  22. Complete a Green Sweep
  23. Create a custom drink for customers to try!
  24. Clean plexi shields at POS
  25. Write a positive message on a customer cup
  26. Share samples of your favorite pastry with 5 customers
  27. Learn a mobile order customer's name
  28. Sweep & Mop the cafe floors
  29. Ask a cafe customer about their favorite coffee
  30. Talk to a cafe customer while you make their drink
  31. Complete all CSR tasks for your daypart
  32. Clean & Stock the RRs
  33. Update MOP Item Availability
  34. Use the DPM to mark mobile orders as they're finished
  35. Compliment a customer
  36. Clean plexi shield at Customer Handoff
  37. Tell a coffee joke to a drive thru customer
  38. Write a green apron card for a regular
  39. Date all syrups & toppings at hot bar
  40. Tamp cafe trash while it's busy
  41. Make a retail display in the DT
  42. Serve a drink with latte art
  43. Ask 5 customers about their holiday plans
  44. Share holiday beverage samples with cafe customers