Tell a coffeejoke to adrive thrucustomerWipe/restocklobby retailand RTD/EGive a newcustomer a drinkrecommendationTake apolaroidphoto withyour favoriteregularMake acustomerlaughWearyournametagTamp cafetrashwhile it'sbusyAsk a customerwhat was thebest part oftheir week wasUse the DPMto markmobile ordersas they'refinishedRecommenda foodpairing inDrive ThruTalk to a cafecustomerwhile youmake theirdrinkServe adrink withlatte artGive asticker to akid (askparents 1st!)Write athank younote on adeliveryComplete allCSR tasksfor yourdaypartWipedown/set uppatio tables& chairsSample aholidaycoffee tocustomersLearn amobile ordercustomer'snameUpdateMOP ItemAvailabilityClean plexishield atCustomerHandoffDate allsyrups &toppings atcold barWish 10customersa HappyNew YearWrite apositivemessage ona customercupClean DTwindows/blindsIntroduceanotherpartner to aregular youknowDate allsyrups &toppingsat hot barShare holidaybeveragesamples withcafecustomersSweep &Mop thecafe floorsWrite agreen aproncard for aregularCleanplexishields atPOSComplimenta customerWipedown/set upcondimentbar & tables& chairsCreate acustom drinkforcustomers totry!Talk to 5customers in arow the wholetime they're atthe windowAsk a cafecustomerabout theirfavoritecoffeeClean &Stockthe RRsGreet 10customersas theywalk inUse BrewBatch guidebefore youbrew all dayAsk 5customersabout theirholiday plansSharesamples ofyour favoritepastry with 5customersCompletea GreenSweepLearn anewcustomer'snameMake aretaildisplay inthe DTInclude acustomerin a coffeetastingTell a coffeejoke to adrive thrucustomerWipe/restocklobby retailand RTD/EGive a newcustomer a drinkrecommendationTake apolaroidphoto withyour favoriteregularMake acustomerlaughWearyournametagTamp cafetrashwhile it'sbusyAsk a customerwhat was thebest part oftheir week wasUse the DPMto markmobile ordersas they'refinishedRecommenda foodpairing inDrive ThruTalk to a cafecustomerwhile youmake theirdrinkServe adrink withlatte artGive asticker to akid (askparents 1st!)Write athank younote on adeliveryComplete allCSR tasksfor yourdaypartWipedown/set uppatio tables& chairsSample aholidaycoffee tocustomersLearn amobile ordercustomer'snameUpdateMOP ItemAvailabilityClean plexishield atCustomerHandoffDate allsyrups &toppings atcold barWish 10customersa HappyNew YearWrite apositivemessage ona customercupClean DTwindows/blindsIntroduceanotherpartner to aregular youknowDate allsyrups &toppingsat hot barShare holidaybeveragesamples withcafecustomersSweep &Mop thecafe floorsWrite agreen aproncard for aregularCleanplexishields atPOSComplimenta customerWipedown/set upcondimentbar & tables& chairsCreate acustom drinkforcustomers totry!Talk to 5customers in arow the wholetime they're atthe windowAsk a cafecustomerabout theirfavoritecoffeeClean &Stockthe RRsGreet 10customersas theywalk inUse BrewBatch guidebefore youbrew all dayAsk 5customersabout theirholiday plansSharesamples ofyour favoritepastry with 5customersCompletea GreenSweepLearn anewcustomer'snameMake aretaildisplay inthe DTInclude acustomerin a coffeetasting

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell a coffee joke to a drive thru customer
  2. Wipe/restock lobby retail and RTD/E
  3. Give a new customer a drink recommendation
  4. Take a polaroid photo with your favorite regular
  5. Make a customer laugh
  6. Wear your nametag
  7. Tamp cafe trash while it's busy
  8. Ask a customer what was the best part of their week was
  9. Use the DPM to mark mobile orders as they're finished
  10. Recommend a food pairing in Drive Thru
  11. Talk to a cafe customer while you make their drink
  12. Serve a drink with latte art
  13. Give a sticker to a kid (ask parents 1st!)
  14. Write a thank you note on a delivery
  15. Complete all CSR tasks for your daypart
  16. Wipe down/set up patio tables & chairs
  17. Sample a holiday coffee to customers
  18. Learn a mobile order customer's name
  19. Update MOP Item Availability
  20. Clean plexi shield at Customer Handoff
  21. Date all syrups & toppings at cold bar
  22. Wish 10 customers a Happy New Year
  23. Write a positive message on a customer cup
  24. Clean DT windows/blinds
  25. Introduce another partner to a regular you know
  26. Date all syrups & toppings at hot bar
  27. Share holiday beverage samples with cafe customers
  28. Sweep & Mop the cafe floors
  29. Write a green apron card for a regular
  30. Clean plexi shields at POS
  31. Compliment a customer
  32. Wipe down/set up condiment bar & tables & chairs
  33. Create a custom drink for customers to try!
  34. Talk to 5 customers in a row the whole time they're at the window
  35. Ask a cafe customer about their favorite coffee
  36. Clean & Stock the RRs
  37. Greet 10 customers as they walk in
  38. Use Brew Batch guide before you brew all day
  39. Ask 5 customers about their holiday plans
  40. Share samples of your favorite pastry with 5 customers
  41. Complete a Green Sweep
  42. Learn a new customer's name
  43. Make a retail display in the DT
  44. Include a customer in a coffee tasting