Serve adrink withlatte artGive a newcustomer a drinkrecommendationCleanplexishields atPOSSweep &Mop thecafe floorsSample aholidaycoffee tocustomersCreate acustom drinkforcustomers totry!Complete allCSR tasksfor yourdaypartWearyournametagWrite agreen aproncard for aregularWrite athank younote on adeliveryWipedown/set uppatio tables& chairsWrite apositivemessage ona customercupGreet 10customersas theywalk inDate allsyrups &toppingsat hot barInclude acustomerin a coffeetastingSharesamples ofyour favoritepastry with 5customersTell a coffeejoke to adrive thrucustomerDate allsyrups &toppings atcold barMake acustomerlaughAsk 5customersabout theirholiday plansRecommenda foodpairing inDrive ThruUse BrewBatch guidebefore youbrew all dayWish 10customersa HappyNew YearClean &Stockthe RRsLearn amobile ordercustomer'snameUpdateMOP ItemAvailabilityUse the DPMto markmobile ordersas they'refinishedWipe/restocklobby retailand RTD/ECompletea GreenSweepGive asticker to akid (askparents 1st!)Complimenta customerIntroduceanotherpartner to aregular youknowTamp cafetrashwhile it'sbusyTalk to a cafecustomerwhile youmake theirdrinkShare holidaybeveragesamples withcafecustomersMake aretaildisplay inthe DTClean plexishield atCustomerHandoffTake apolaroidphoto withyour favoriteregularLearn anewcustomer'snameWipedown/set upcondimentbar & tables& chairsAsk a cafecustomerabout theirfavoritecoffeeTalk to 5customers in arow the wholetime they're atthe windowAsk a customerwhat was thebest part oftheir week wasClean DTwindows/blindsServe adrink withlatte artGive a newcustomer a drinkrecommendationCleanplexishields atPOSSweep &Mop thecafe floorsSample aholidaycoffee tocustomersCreate acustom drinkforcustomers totry!Complete allCSR tasksfor yourdaypartWearyournametagWrite agreen aproncard for aregularWrite athank younote on adeliveryWipedown/set uppatio tables& chairsWrite apositivemessage ona customercupGreet 10customersas theywalk inDate allsyrups &toppingsat hot barInclude acustomerin a coffeetastingSharesamples ofyour favoritepastry with 5customersTell a coffeejoke to adrive thrucustomerDate allsyrups &toppings atcold barMake acustomerlaughAsk 5customersabout theirholiday plansRecommenda foodpairing inDrive ThruUse BrewBatch guidebefore youbrew all dayWish 10customersa HappyNew YearClean &Stockthe RRsLearn amobile ordercustomer'snameUpdateMOP ItemAvailabilityUse the DPMto markmobile ordersas they'refinishedWipe/restocklobby retailand RTD/ECompletea GreenSweepGive asticker to akid (askparents 1st!)Complimenta customerIntroduceanotherpartner to aregular youknowTamp cafetrashwhile it'sbusyTalk to a cafecustomerwhile youmake theirdrinkShare holidaybeveragesamples withcafecustomersMake aretaildisplay inthe DTClean plexishield atCustomerHandoffTake apolaroidphoto withyour favoriteregularLearn anewcustomer'snameWipedown/set upcondimentbar & tables& chairsAsk a cafecustomerabout theirfavoritecoffeeTalk to 5customers in arow the wholetime they're atthe windowAsk a customerwhat was thebest part oftheir week wasClean DTwindows/blinds

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Serve a drink with latte art
  2. Give a new customer a drink recommendation
  3. Clean plexi shields at POS
  4. Sweep & Mop the cafe floors
  5. Sample a holiday coffee to customers
  6. Create a custom drink for customers to try!
  7. Complete all CSR tasks for your daypart
  8. Wear your nametag
  9. Write a green apron card for a regular
  10. Write a thank you note on a delivery
  11. Wipe down/set up patio tables & chairs
  12. Write a positive message on a customer cup
  13. Greet 10 customers as they walk in
  14. Date all syrups & toppings at hot bar
  15. Include a customer in a coffee tasting
  16. Share samples of your favorite pastry with 5 customers
  17. Tell a coffee joke to a drive thru customer
  18. Date all syrups & toppings at cold bar
  19. Make a customer laugh
  20. Ask 5 customers about their holiday plans
  21. Recommend a food pairing in Drive Thru
  22. Use Brew Batch guide before you brew all day
  23. Wish 10 customers a Happy New Year
  24. Clean & Stock the RRs
  25. Learn a mobile order customer's name
  26. Update MOP Item Availability
  27. Use the DPM to mark mobile orders as they're finished
  28. Wipe/restock lobby retail and RTD/E
  29. Complete a Green Sweep
  30. Give a sticker to a kid (ask parents 1st!)
  31. Compliment a customer
  32. Introduce another partner to a regular you know
  33. Tamp cafe trash while it's busy
  34. Talk to a cafe customer while you make their drink
  35. Share holiday beverage samples with cafe customers
  36. Make a retail display in the DT
  37. Clean plexi shield at Customer Handoff
  38. Take a polaroid photo with your favorite regular
  39. Learn a new customer's name
  40. Wipe down/set up condiment bar & tables & chairs
  41. Ask a cafe customer about their favorite coffee
  42. Talk to 5 customers in a row the whole time they're at the window
  43. Ask a customer what was the best part of their week was
  44. Clean DT windows/blinds