Complimenta customerMake acustomerlaughWipedown/set uppatio tables& chairsComplete allCSR tasksfor yourdaypartSweep &Mop thecafe floorsClean DTwindows/blindsDate allsyrups &toppingsat hot barGive asticker to akid (askparents 1st!)UpdateMOP ItemAvailabilityWearyournametagUse the DPMto markmobile ordersas they'refinishedCreate acustom drinkforcustomers totry!Wish 10customersa HappyNew YearWrite apositivemessage ona customercupClean plexishield atCustomerHandoffTalk to 5customers in arow the wholetime they're atthe windowCompletea GreenSweepMake aretaildisplay inthe DTSharesamples ofyour favoritepastry with 5customersTell a coffeejoke to adrive thrucustomerTamp cafetrashwhile it'sbusyTalk to a cafecustomerwhile youmake theirdrinkLearn amobile ordercustomer'snameTake apolaroidphoto withyour favoriteregularLearn anewcustomer'snameUse BrewBatch guidebefore youbrew all daySample aholidaycoffee tocustomersWrite agreen aproncard for aregularAsk 5customersabout theirholiday plansAsk a customerwhat was thebest part oftheir week wasServe adrink withlatte artWipe/restocklobby retailand RTD/EIntroduceanotherpartner to aregular youknowCleanplexishields atPOSRecommenda foodpairing inDrive ThruClean &Stockthe RRsAsk a cafecustomerabout theirfavoritecoffeeShare holidaybeveragesamples withcafecustomersWipedown/set upcondimentbar & tables& chairsGive a newcustomer a drinkrecommendationDate allsyrups &toppings atcold barInclude acustomerin a coffeetastingGreet 10customersas theywalk inWrite athank younote on adeliveryComplimenta customerMake acustomerlaughWipedown/set uppatio tables& chairsComplete allCSR tasksfor yourdaypartSweep &Mop thecafe floorsClean DTwindows/blindsDate allsyrups &toppingsat hot barGive asticker to akid (askparents 1st!)UpdateMOP ItemAvailabilityWearyournametagUse the DPMto markmobile ordersas they'refinishedCreate acustom drinkforcustomers totry!Wish 10customersa HappyNew YearWrite apositivemessage ona customercupClean plexishield atCustomerHandoffTalk to 5customers in arow the wholetime they're atthe windowCompletea GreenSweepMake aretaildisplay inthe DTSharesamples ofyour favoritepastry with 5customersTell a coffeejoke to adrive thrucustomerTamp cafetrashwhile it'sbusyTalk to a cafecustomerwhile youmake theirdrinkLearn amobile ordercustomer'snameTake apolaroidphoto withyour favoriteregularLearn anewcustomer'snameUse BrewBatch guidebefore youbrew all daySample aholidaycoffee tocustomersWrite agreen aproncard for aregularAsk 5customersabout theirholiday plansAsk a customerwhat was thebest part oftheir week wasServe adrink withlatte artWipe/restocklobby retailand RTD/EIntroduceanotherpartner to aregular youknowCleanplexishields atPOSRecommenda foodpairing inDrive ThruClean &Stockthe RRsAsk a cafecustomerabout theirfavoritecoffeeShare holidaybeveragesamples withcafecustomersWipedown/set upcondimentbar & tables& chairsGive a newcustomer a drinkrecommendationDate allsyrups &toppings atcold barInclude acustomerin a coffeetastingGreet 10customersas theywalk inWrite athank younote on adelivery

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Compliment a customer
  2. Make a customer laugh
  3. Wipe down/set up patio tables & chairs
  4. Complete all CSR tasks for your daypart
  5. Sweep & Mop the cafe floors
  6. Clean DT windows/blinds
  7. Date all syrups & toppings at hot bar
  8. Give a sticker to a kid (ask parents 1st!)
  9. Update MOP Item Availability
  10. Wear your nametag
  11. Use the DPM to mark mobile orders as they're finished
  12. Create a custom drink for customers to try!
  13. Wish 10 customers a Happy New Year
  14. Write a positive message on a customer cup
  15. Clean plexi shield at Customer Handoff
  16. Talk to 5 customers in a row the whole time they're at the window
  17. Complete a Green Sweep
  18. Make a retail display in the DT
  19. Share samples of your favorite pastry with 5 customers
  20. Tell a coffee joke to a drive thru customer
  21. Tamp cafe trash while it's busy
  22. Talk to a cafe customer while you make their drink
  23. Learn a mobile order customer's name
  24. Take a polaroid photo with your favorite regular
  25. Learn a new customer's name
  26. Use Brew Batch guide before you brew all day
  27. Sample a holiday coffee to customers
  28. Write a green apron card for a regular
  29. Ask 5 customers about their holiday plans
  30. Ask a customer what was the best part of their week was
  31. Serve a drink with latte art
  32. Wipe/restock lobby retail and RTD/E
  33. Introduce another partner to a regular you know
  34. Clean plexi shields at POS
  35. Recommend a food pairing in Drive Thru
  36. Clean & Stock the RRs
  37. Ask a cafe customer about their favorite coffee
  38. Share holiday beverage samples with cafe customers
  39. Wipe down/set up condiment bar & tables & chairs
  40. Give a new customer a drink recommendation
  41. Date all syrups & toppings at cold bar
  42. Include a customer in a coffee tasting
  43. Greet 10 customers as they walk in
  44. Write a thank you note on a delivery