Clean DTwindows/blindsSweep &Mop thecafe floorsSample aholidaycoffee tocustomersTalk to a cafecustomerwhile youmake theirdrinkWrite apositivemessage ona customercupWipedown/set uppatio tables& chairsLearn amobile ordercustomer'snameCompletea GreenSweepWrite agreen aproncard for aregularDate allsyrups &toppings atcold barWearyournametagGive a newcustomer a drinkrecommendationUse BrewBatch guidebefore youbrew all dayWrite athank younote on adeliveryAsk 5customersabout theirholiday plansComplete allCSR tasksfor yourdaypartInclude acustomerin a coffeetastingGive asticker to akid (askparents 1st!)Ask a customerwhat was thebest part oftheir week wasLearn anewcustomer'snameWipedown/set upcondimentbar & tables& chairsRecommenda foodpairing inDrive ThruShare holidaybeveragesamples withcafecustomersWipe/restocklobby retailand RTD/EUse the DPMto markmobile ordersas they'refinishedClean &Stockthe RRsCleanplexishields atPOSTake apolaroidphoto withyour favoriteregularIntroduceanotherpartner to aregular youknowTell a coffeejoke to adrive thrucustomerSharesamples ofyour favoritepastry with 5customersClean plexishield atCustomerHandoffCreate acustom drinkforcustomers totry!Date allsyrups &toppingsat hot barGreet 10customersas theywalk inUpdateMOP ItemAvailabilityTamp cafetrashwhile it'sbusyComplimenta customerWish 10customersa HappyNew YearAsk a cafecustomerabout theirfavoritecoffeeTalk to 5customers in arow the wholetime they're atthe windowMake acustomerlaughMake aretaildisplay inthe DTServe adrink withlatte artClean DTwindows/blindsSweep &Mop thecafe floorsSample aholidaycoffee tocustomersTalk to a cafecustomerwhile youmake theirdrinkWrite apositivemessage ona customercupWipedown/set uppatio tables& chairsLearn amobile ordercustomer'snameCompletea GreenSweepWrite agreen aproncard for aregularDate allsyrups &toppings atcold barWearyournametagGive a newcustomer a drinkrecommendationUse BrewBatch guidebefore youbrew all dayWrite athank younote on adeliveryAsk 5customersabout theirholiday plansComplete allCSR tasksfor yourdaypartInclude acustomerin a coffeetastingGive asticker to akid (askparents 1st!)Ask a customerwhat was thebest part oftheir week wasLearn anewcustomer'snameWipedown/set upcondimentbar & tables& chairsRecommenda foodpairing inDrive ThruShare holidaybeveragesamples withcafecustomersWipe/restocklobby retailand RTD/EUse the DPMto markmobile ordersas they'refinishedClean &Stockthe RRsCleanplexishields atPOSTake apolaroidphoto withyour favoriteregularIntroduceanotherpartner to aregular youknowTell a coffeejoke to adrive thrucustomerSharesamples ofyour favoritepastry with 5customersClean plexishield atCustomerHandoffCreate acustom drinkforcustomers totry!Date allsyrups &toppingsat hot barGreet 10customersas theywalk inUpdateMOP ItemAvailabilityTamp cafetrashwhile it'sbusyComplimenta customerWish 10customersa HappyNew YearAsk a cafecustomerabout theirfavoritecoffeeTalk to 5customers in arow the wholetime they're atthe windowMake acustomerlaughMake aretaildisplay inthe DTServe adrink withlatte art

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clean DT windows/blinds
  2. Sweep & Mop the cafe floors
  3. Sample a holiday coffee to customers
  4. Talk to a cafe customer while you make their drink
  5. Write a positive message on a customer cup
  6. Wipe down/set up patio tables & chairs
  7. Learn a mobile order customer's name
  8. Complete a Green Sweep
  9. Write a green apron card for a regular
  10. Date all syrups & toppings at cold bar
  11. Wear your nametag
  12. Give a new customer a drink recommendation
  13. Use Brew Batch guide before you brew all day
  14. Write a thank you note on a delivery
  15. Ask 5 customers about their holiday plans
  16. Complete all CSR tasks for your daypart
  17. Include a customer in a coffee tasting
  18. Give a sticker to a kid (ask parents 1st!)
  19. Ask a customer what was the best part of their week was
  20. Learn a new customer's name
  21. Wipe down/set up condiment bar & tables & chairs
  22. Recommend a food pairing in Drive Thru
  23. Share holiday beverage samples with cafe customers
  24. Wipe/restock lobby retail and RTD/E
  25. Use the DPM to mark mobile orders as they're finished
  26. Clean & Stock the RRs
  27. Clean plexi shields at POS
  28. Take a polaroid photo with your favorite regular
  29. Introduce another partner to a regular you know
  30. Tell a coffee joke to a drive thru customer
  31. Share samples of your favorite pastry with 5 customers
  32. Clean plexi shield at Customer Handoff
  33. Create a custom drink for customers to try!
  34. Date all syrups & toppings at hot bar
  35. Greet 10 customers as they walk in
  36. Update MOP Item Availability
  37. Tamp cafe trash while it's busy
  38. Compliment a customer
  39. Wish 10 customers a Happy New Year
  40. Ask a cafe customer about their favorite coffee
  41. Talk to 5 customers in a row the whole time they're at the window
  42. Make a customer laugh
  43. Make a retail display in the DT
  44. Serve a drink with latte art