Sharesamples ofyour favoritepastry with 5customersUpdateMOP ItemAvailabilityTalk to 5customers in arow the wholetime they're atthe windowWrite athank younote on adeliveryGive asticker to akid (askparents 1st!)Share holidaybeveragesamples withcafecustomersWish 10customersa HappyNew YearGive a newcustomer a drinkrecommendationSample aholidaycoffee tocustomersAsk 5customersabout theirholiday plansAsk a customerwhat was thebest part oftheir week wasSweep &Mop thecafe floorsWipedown/set upcondimentbar & tables& chairsInclude acustomerin a coffeetastingComplimenta customerLearn anewcustomer'snameTell a coffeejoke to adrive thrucustomerTake apolaroidphoto withyour favoriteregularLearn amobile ordercustomer'snameUse BrewBatch guidebefore youbrew all dayTamp cafetrashwhile it'sbusyGreet 10customersas theywalk inCleanplexishields atPOSCompletea GreenSweepDate allsyrups &toppingsat hot barRecommenda foodpairing inDrive ThruWipe/restocklobby retailand RTD/EClean &Stockthe RRsComplete allCSR tasksfor yourdaypartDate allsyrups &toppings atcold barWrite apositivemessage ona customercupWipedown/set uppatio tables& chairsServe adrink withlatte artTalk to a cafecustomerwhile youmake theirdrinkMake aretaildisplay inthe DTAsk a cafecustomerabout theirfavoritecoffeeWearyournametagMake acustomerlaughUse the DPMto markmobile ordersas they'refinishedCreate acustom drinkforcustomers totry!Introduceanotherpartner to aregular youknowWrite agreen aproncard for aregularClean DTwindows/blindsClean plexishield atCustomerHandoffSharesamples ofyour favoritepastry with 5customersUpdateMOP ItemAvailabilityTalk to 5customers in arow the wholetime they're atthe windowWrite athank younote on adeliveryGive asticker to akid (askparents 1st!)Share holidaybeveragesamples withcafecustomersWish 10customersa HappyNew YearGive a newcustomer a drinkrecommendationSample aholidaycoffee tocustomersAsk 5customersabout theirholiday plansAsk a customerwhat was thebest part oftheir week wasSweep &Mop thecafe floorsWipedown/set upcondimentbar & tables& chairsInclude acustomerin a coffeetastingComplimenta customerLearn anewcustomer'snameTell a coffeejoke to adrive thrucustomerTake apolaroidphoto withyour favoriteregularLearn amobile ordercustomer'snameUse BrewBatch guidebefore youbrew all dayTamp cafetrashwhile it'sbusyGreet 10customersas theywalk inCleanplexishields atPOSCompletea GreenSweepDate allsyrups &toppingsat hot barRecommenda foodpairing inDrive ThruWipe/restocklobby retailand RTD/EClean &Stockthe RRsComplete allCSR tasksfor yourdaypartDate allsyrups &toppings atcold barWrite apositivemessage ona customercupWipedown/set uppatio tables& chairsServe adrink withlatte artTalk to a cafecustomerwhile youmake theirdrinkMake aretaildisplay inthe DTAsk a cafecustomerabout theirfavoritecoffeeWearyournametagMake acustomerlaughUse the DPMto markmobile ordersas they'refinishedCreate acustom drinkforcustomers totry!Introduceanotherpartner to aregular youknowWrite agreen aproncard for aregularClean DTwindows/blindsClean plexishield atCustomerHandoff

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share samples of your favorite pastry with 5 customers
  2. Update MOP Item Availability
  3. Talk to 5 customers in a row the whole time they're at the window
  4. Write a thank you note on a delivery
  5. Give a sticker to a kid (ask parents 1st!)
  6. Share holiday beverage samples with cafe customers
  7. Wish 10 customers a Happy New Year
  8. Give a new customer a drink recommendation
  9. Sample a holiday coffee to customers
  10. Ask 5 customers about their holiday plans
  11. Ask a customer what was the best part of their week was
  12. Sweep & Mop the cafe floors
  13. Wipe down/set up condiment bar & tables & chairs
  14. Include a customer in a coffee tasting
  15. Compliment a customer
  16. Learn a new customer's name
  17. Tell a coffee joke to a drive thru customer
  18. Take a polaroid photo with your favorite regular
  19. Learn a mobile order customer's name
  20. Use Brew Batch guide before you brew all day
  21. Tamp cafe trash while it's busy
  22. Greet 10 customers as they walk in
  23. Clean plexi shields at POS
  24. Complete a Green Sweep
  25. Date all syrups & toppings at hot bar
  26. Recommend a food pairing in Drive Thru
  27. Wipe/restock lobby retail and RTD/E
  28. Clean & Stock the RRs
  29. Complete all CSR tasks for your daypart
  30. Date all syrups & toppings at cold bar
  31. Write a positive message on a customer cup
  32. Wipe down/set up patio tables & chairs
  33. Serve a drink with latte art
  34. Talk to a cafe customer while you make their drink
  35. Make a retail display in the DT
  36. Ask a cafe customer about their favorite coffee
  37. Wear your nametag
  38. Make a customer laugh
  39. Use the DPM to mark mobile orders as they're finished
  40. Create a custom drink for customers to try!
  41. Introduce another partner to a regular you know
  42. Write a green apron card for a regular
  43. Clean DT windows/blinds
  44. Clean plexi shield at Customer Handoff