Tamp cafetrashwhile it'sbusyWipedown/set upcondimentbar & tables& chairsClean DTwindows/blindsSharesamples ofyour favoritepastry with 5customersTalk to a cafecustomerwhile youmake theirdrinkComplete allCSR tasksfor yourdaypartSweep &Mop thecafe floorsIntroduceanotherpartner to aregular youknowMake acustomerlaughAsk 5customersabout theirholiday plansTake apolaroidphoto withyour favoriteregularDate allsyrups &toppingsat hot barCreate acustom drinkforcustomers totry!Give a newcustomer a drinkrecommendationWipe/restocklobby retailand RTD/EWrite athank younote on adeliveryTell a coffeejoke to adrive thrucustomerWearyournametagComplimenta customerServe adrink withlatte artUpdateMOP ItemAvailabilityGreet 10customersas theywalk inLearn anewcustomer'snameLearn amobile ordercustomer'snameClean &Stockthe RRsDate allsyrups &toppings atcold barWrite apositivemessage ona customercupWipedown/set uppatio tables& chairsCompletea GreenSweepTalk to 5customers in arow the wholetime they're atthe windowShare holidaybeveragesamples withcafecustomersWish 10customersa HappyNew YearMake aretaildisplay inthe DTSample aholidaycoffee tocustomersUse BrewBatch guidebefore youbrew all dayClean plexishield atCustomerHandoffGive asticker to akid (askparents 1st!)Cleanplexishields atPOSAsk a cafecustomerabout theirfavoritecoffeeWrite agreen aproncard for aregularRecommenda foodpairing inDrive ThruAsk a customerwhat was thebest part oftheir week wasInclude acustomerin a coffeetastingUse the DPMto markmobile ordersas they'refinishedTamp cafetrashwhile it'sbusyWipedown/set upcondimentbar & tables& chairsClean DTwindows/blindsSharesamples ofyour favoritepastry with 5customersTalk to a cafecustomerwhile youmake theirdrinkComplete allCSR tasksfor yourdaypartSweep &Mop thecafe floorsIntroduceanotherpartner to aregular youknowMake acustomerlaughAsk 5customersabout theirholiday plansTake apolaroidphoto withyour favoriteregularDate allsyrups &toppingsat hot barCreate acustom drinkforcustomers totry!Give a newcustomer a drinkrecommendationWipe/restocklobby retailand RTD/EWrite athank younote on adeliveryTell a coffeejoke to adrive thrucustomerWearyournametagComplimenta customerServe adrink withlatte artUpdateMOP ItemAvailabilityGreet 10customersas theywalk inLearn anewcustomer'snameLearn amobile ordercustomer'snameClean &Stockthe RRsDate allsyrups &toppings atcold barWrite apositivemessage ona customercupWipedown/set uppatio tables& chairsCompletea GreenSweepTalk to 5customers in arow the wholetime they're atthe windowShare holidaybeveragesamples withcafecustomersWish 10customersa HappyNew YearMake aretaildisplay inthe DTSample aholidaycoffee tocustomersUse BrewBatch guidebefore youbrew all dayClean plexishield atCustomerHandoffGive asticker to akid (askparents 1st!)Cleanplexishields atPOSAsk a cafecustomerabout theirfavoritecoffeeWrite agreen aproncard for aregularRecommenda foodpairing inDrive ThruAsk a customerwhat was thebest part oftheir week wasInclude acustomerin a coffeetastingUse the DPMto markmobile ordersas they'refinished

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tamp cafe trash while it's busy
  2. Wipe down/set up condiment bar & tables & chairs
  3. Clean DT windows/blinds
  4. Share samples of your favorite pastry with 5 customers
  5. Talk to a cafe customer while you make their drink
  6. Complete all CSR tasks for your daypart
  7. Sweep & Mop the cafe floors
  8. Introduce another partner to a regular you know
  9. Make a customer laugh
  10. Ask 5 customers about their holiday plans
  11. Take a polaroid photo with your favorite regular
  12. Date all syrups & toppings at hot bar
  13. Create a custom drink for customers to try!
  14. Give a new customer a drink recommendation
  15. Wipe/restock lobby retail and RTD/E
  16. Write a thank you note on a delivery
  17. Tell a coffee joke to a drive thru customer
  18. Wear your nametag
  19. Compliment a customer
  20. Serve a drink with latte art
  21. Update MOP Item Availability
  22. Greet 10 customers as they walk in
  23. Learn a new customer's name
  24. Learn a mobile order customer's name
  25. Clean & Stock the RRs
  26. Date all syrups & toppings at cold bar
  27. Write a positive message on a customer cup
  28. Wipe down/set up patio tables & chairs
  29. Complete a Green Sweep
  30. Talk to 5 customers in a row the whole time they're at the window
  31. Share holiday beverage samples with cafe customers
  32. Wish 10 customers a Happy New Year
  33. Make a retail display in the DT
  34. Sample a holiday coffee to customers
  35. Use Brew Batch guide before you brew all day
  36. Clean plexi shield at Customer Handoff
  37. Give a sticker to a kid (ask parents 1st!)
  38. Clean plexi shields at POS
  39. Ask a cafe customer about their favorite coffee
  40. Write a green apron card for a regular
  41. Recommend a food pairing in Drive Thru
  42. Ask a customer what was the best part of their week was
  43. Include a customer in a coffee tasting
  44. Use the DPM to mark mobile orders as they're finished