Wipedown/set uppatio tables& chairsGreet 10customersas theywalk inWrite athank younote on adeliveryTake apolaroidphoto withyour favoriteregularComplimenta customerWish 10customersa HappyNew YearTalk to a cafecustomerwhile youmake theirdrinkSample aholidaycoffee tocustomersClean plexishield atCustomerHandoffWearyournametagWrite agreen aproncard for aregularWipedown/set upcondimentbar & tables& chairsDate allsyrups &toppings atcold barAsk 5customersabout theirholiday plansClean &Stockthe RRsDate allsyrups &toppingsat hot barLearn amobile ordercustomer'snameMake aretaildisplay inthe DTIntroduceanotherpartner to aregular youknowShare holidaybeveragesamples withcafecustomersUpdateMOP ItemAvailabilityAsk a cafecustomerabout theirfavoritecoffeeUse BrewBatch guidebefore youbrew all dayCompletea GreenSweepRecommenda foodpairing inDrive ThruWrite apositivemessage ona customercupMake acustomerlaughComplete allCSR tasksfor yourdaypartTamp cafetrashwhile it'sbusyLearn anewcustomer'snameGive a newcustomer a drinkrecommendationClean DTwindows/blindsSharesamples ofyour favoritepastry with 5customersCreate acustom drinkforcustomers totry!Cleanplexishields atPOSTell a coffeejoke to adrive thrucustomerServe adrink withlatte artGive asticker to akid (askparents 1st!)Talk to 5customers in arow the wholetime they're atthe windowWipe/restocklobby retailand RTD/EUse the DPMto markmobile ordersas they'refinishedInclude acustomerin a coffeetastingAsk a customerwhat was thebest part oftheir week wasSweep &Mop thecafe floorsWipedown/set uppatio tables& chairsGreet 10customersas theywalk inWrite athank younote on adeliveryTake apolaroidphoto withyour favoriteregularComplimenta customerWish 10customersa HappyNew YearTalk to a cafecustomerwhile youmake theirdrinkSample aholidaycoffee tocustomersClean plexishield atCustomerHandoffWearyournametagWrite agreen aproncard for aregularWipedown/set upcondimentbar & tables& chairsDate allsyrups &toppings atcold barAsk 5customersabout theirholiday plansClean &Stockthe RRsDate allsyrups &toppingsat hot barLearn amobile ordercustomer'snameMake aretaildisplay inthe DTIntroduceanotherpartner to aregular youknowShare holidaybeveragesamples withcafecustomersUpdateMOP ItemAvailabilityAsk a cafecustomerabout theirfavoritecoffeeUse BrewBatch guidebefore youbrew all dayCompletea GreenSweepRecommenda foodpairing inDrive ThruWrite apositivemessage ona customercupMake acustomerlaughComplete allCSR tasksfor yourdaypartTamp cafetrashwhile it'sbusyLearn anewcustomer'snameGive a newcustomer a drinkrecommendationClean DTwindows/blindsSharesamples ofyour favoritepastry with 5customersCreate acustom drinkforcustomers totry!Cleanplexishields atPOSTell a coffeejoke to adrive thrucustomerServe adrink withlatte artGive asticker to akid (askparents 1st!)Talk to 5customers in arow the wholetime they're atthe windowWipe/restocklobby retailand RTD/EUse the DPMto markmobile ordersas they'refinishedInclude acustomerin a coffeetastingAsk a customerwhat was thebest part oftheir week wasSweep &Mop thecafe floors

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wipe down/set up patio tables & chairs
  2. Greet 10 customers as they walk in
  3. Write a thank you note on a delivery
  4. Take a polaroid photo with your favorite regular
  5. Compliment a customer
  6. Wish 10 customers a Happy New Year
  7. Talk to a cafe customer while you make their drink
  8. Sample a holiday coffee to customers
  9. Clean plexi shield at Customer Handoff
  10. Wear your nametag
  11. Write a green apron card for a regular
  12. Wipe down/set up condiment bar & tables & chairs
  13. Date all syrups & toppings at cold bar
  14. Ask 5 customers about their holiday plans
  15. Clean & Stock the RRs
  16. Date all syrups & toppings at hot bar
  17. Learn a mobile order customer's name
  18. Make a retail display in the DT
  19. Introduce another partner to a regular you know
  20. Share holiday beverage samples with cafe customers
  21. Update MOP Item Availability
  22. Ask a cafe customer about their favorite coffee
  23. Use Brew Batch guide before you brew all day
  24. Complete a Green Sweep
  25. Recommend a food pairing in Drive Thru
  26. Write a positive message on a customer cup
  27. Make a customer laugh
  28. Complete all CSR tasks for your daypart
  29. Tamp cafe trash while it's busy
  30. Learn a new customer's name
  31. Give a new customer a drink recommendation
  32. Clean DT windows/blinds
  33. Share samples of your favorite pastry with 5 customers
  34. Create a custom drink for customers to try!
  35. Clean plexi shields at POS
  36. Tell a coffee joke to a drive thru customer
  37. Serve a drink with latte art
  38. Give a sticker to a kid (ask parents 1st!)
  39. Talk to 5 customers in a row the whole time they're at the window
  40. Wipe/restock lobby retail and RTD/E
  41. Use the DPM to mark mobile orders as they're finished
  42. Include a customer in a coffee tasting
  43. Ask a customer what was the best part of their week was
  44. Sweep & Mop the cafe floors