Made thecallerlaughUsed thecallernametwicePro askedto leavefeedbackValidated thecallers emotion"I understandwhy you areconcerned"Empathyshown foran issueFree!Got toldyou did agood jobProcommentedon howhelpful youhave beenEmpathyshown foran issueMade asuggestionon how toget betterscoresPro askedto leavefeedbackMade asuggestionon how toget betterscoresWalked prothroughdoingsomethingon the appValidated thecallers emotion"I understandwhy you areconcerned"Ideescalateda bad calland made itgood!Proappreciatedmy productknowledgeMade thecallerlaughUsed thecallernametwicePro askedto leavefeedbackValidated thecallers emotion"I understandwhy you areconcerned"Empathyshown foran issueFree!Got toldyou did agood jobProcommentedon howhelpful youhave beenEmpathyshown foran issueMade asuggestionon how toget betterscoresPro askedto leavefeedbackMade asuggestionon how toget betterscoresWalked prothroughdoingsomethingon the appValidated thecallers emotion"I understandwhy you areconcerned"Ideescalateda bad calland made itgood!Proappreciatedmy productknowledge

CSAT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made the caller laugh
  2. Used the caller name twice
  3. Pro asked to leave feedback
  4. Validated the callers emotion "I understand why you are concerned"
  5. Empathy shown for an issue
  6. Free!
  7. Got told you did a good job
  8. Pro commented on how helpful you have been
  9. Empathy shown for an issue
  10. Made a suggestion on how to get better scores
  11. Pro asked to leave feedback
  12. Made a suggestion on how to get better scores
  13. Walked pro through doing something on the app
  14. Validated the callers emotion "I understand why you are concerned"
  15. I deescalated a bad call and made it good!
  16. Pro appreciated my product knowledge