Walked prothroughdoingsomethingon the appProcommentedon howhelpful youhave beenGot toldyou did agood jobEmpathyshown foran issueProappreciatedmy productknowledgePro askedto leavefeedbackUsed thecallernametwiceIdeescalateda bad calland made itgood!Made asuggestionon how toget betterscoresMade asuggestionon how toget betterscoresPro askedto leavefeedbackMade thecallerlaughValidated thecallers emotion"I understandwhy you areconcerned"Free!Validated thecallers emotion"I understandwhy you areconcerned"Empathyshown foran issueWalked prothroughdoingsomethingon the appProcommentedon howhelpful youhave beenGot toldyou did agood jobEmpathyshown foran issueProappreciatedmy productknowledgePro askedto leavefeedbackUsed thecallernametwiceIdeescalateda bad calland made itgood!Made asuggestionon how toget betterscoresMade asuggestionon how toget betterscoresPro askedto leavefeedbackMade thecallerlaughValidated thecallers emotion"I understandwhy you areconcerned"Free!Validated thecallers emotion"I understandwhy you areconcerned"Empathyshown foran issue

CSAT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Walked pro through doing something on the app
  2. Pro commented on how helpful you have been
  3. Got told you did a good job
  4. Empathy shown for an issue
  5. Pro appreciated my product knowledge
  6. Pro asked to leave feedback
  7. Used the caller name twice
  8. I deescalated a bad call and made it good!
  9. Made a suggestion on how to get better scores
  10. Made a suggestion on how to get better scores
  11. Pro asked to leave feedback
  12. Made the caller laugh
  13. Validated the callers emotion "I understand why you are concerned"
  14. Free!
  15. Validated the callers emotion "I understand why you are concerned"
  16. Empathy shown for an issue