Empathyshown foran issueUsed thecallernametwiceGot toldyou did agood jobMade asuggestionon how toget betterscoresPro askedto leavefeedbackValidated thecallers emotion"I understandwhy you areconcerned"Made asuggestionon how toget betterscoresProappreciatedmy productknowledgeValidated thecallers emotion"I understandwhy you areconcerned"Ideescalateda bad calland made itgood!Empathyshown foran issueWalked prothroughdoingsomethingon the appPro askedto leavefeedbackMade thecallerlaughProcommentedon howhelpful youhave beenFree!Empathyshown foran issueUsed thecallernametwiceGot toldyou did agood jobMade asuggestionon how toget betterscoresPro askedto leavefeedbackValidated thecallers emotion"I understandwhy you areconcerned"Made asuggestionon how toget betterscoresProappreciatedmy productknowledgeValidated thecallers emotion"I understandwhy you areconcerned"Ideescalateda bad calland made itgood!Empathyshown foran issueWalked prothroughdoingsomethingon the appPro askedto leavefeedbackMade thecallerlaughProcommentedon howhelpful youhave beenFree!

CSAT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathy shown for an issue
  2. Used the caller name twice
  3. Got told you did a good job
  4. Made a suggestion on how to get better scores
  5. Pro asked to leave feedback
  6. Validated the callers emotion "I understand why you are concerned"
  7. Made a suggestion on how to get better scores
  8. Pro appreciated my product knowledge
  9. Validated the callers emotion "I understand why you are concerned"
  10. I deescalated a bad call and made it good!
  11. Empathy shown for an issue
  12. Walked pro through doing something on the app
  13. Pro asked to leave feedback
  14. Made the caller laugh
  15. Pro commented on how helpful you have been
  16. Free!