(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Free!
Empathy shown for an issue
Pro asked to leave feedback
Validated the callers emotion "I understand why you are concerned"
Pro appreciated my product knowledge
Pro commented on how helpful you have been
I deescalated a bad call and made it good!
Pro asked to leave feedback
Made a suggestion on how to get better scores
Got told you did a good job
Walked pro through doing something on the app
Validated the callers emotion "I understand why you are concerned"
