Used thecallernametwiceWalked prothroughdoingsomethingon the appGot toldyou did agood jobEmpathyshown foran issueValidated thecallers emotion"I understandwhy you areconcerned"Made thecallerlaughProappreciatedmy productknowledgeProcommentedon howhelpful youhave beenFree!Pro askedto leavefeedbackMade asuggestionon how toget betterscoresMade asuggestionon how toget betterscoresPro askedto leavefeedbackEmpathyshown foran issueValidated thecallers emotion"I understandwhy you areconcerned"Ideescalateda bad calland made itgood!Used thecallernametwiceWalked prothroughdoingsomethingon the appGot toldyou did agood jobEmpathyshown foran issueValidated thecallers emotion"I understandwhy you areconcerned"Made thecallerlaughProappreciatedmy productknowledgeProcommentedon howhelpful youhave beenFree!Pro askedto leavefeedbackMade asuggestionon how toget betterscoresMade asuggestionon how toget betterscoresPro askedto leavefeedbackEmpathyshown foran issueValidated thecallers emotion"I understandwhy you areconcerned"Ideescalateda bad calland made itgood!

CSAT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Used the caller name twice
  2. Walked pro through doing something on the app
  3. Got told you did a good job
  4. Empathy shown for an issue
  5. Validated the callers emotion "I understand why you are concerned"
  6. Made the caller laugh
  7. Pro appreciated my product knowledge
  8. Pro commented on how helpful you have been
  9. Free!
  10. Pro asked to leave feedback
  11. Made a suggestion on how to get better scores
  12. Made a suggestion on how to get better scores
  13. Pro asked to leave feedback
  14. Empathy shown for an issue
  15. Validated the callers emotion "I understand why you are concerned"
  16. I deescalated a bad call and made it good!