Used thecallernametwiceGot toldyou did agood jobEmpathyshown foran issueValidated thecallers emotion"I understandwhy you areconcerned"Made thecallerlaughMade asuggestionon how toget betterscoresWalked prothroughdoingsomethingon the appPro askedto leavefeedbackProcommentedon howhelpful youhave beenValidated thecallers emotion"I understandwhy you areconcerned"Free!Pro askedto leavefeedbackProappreciatedmy productknowledgeEmpathyshown foran issueIdeescalateda bad calland made itgood!Made asuggestionon how toget betterscoresUsed thecallernametwiceGot toldyou did agood jobEmpathyshown foran issueValidated thecallers emotion"I understandwhy you areconcerned"Made thecallerlaughMade asuggestionon how toget betterscoresWalked prothroughdoingsomethingon the appPro askedto leavefeedbackProcommentedon howhelpful youhave beenValidated thecallers emotion"I understandwhy you areconcerned"Free!Pro askedto leavefeedbackProappreciatedmy productknowledgeEmpathyshown foran issueIdeescalateda bad calland made itgood!Made asuggestionon how toget betterscores

CSAT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the caller name twice
  2. Got told you did a good job
  3. Empathy shown for an issue
  4. Validated the callers emotion "I understand why you are concerned"
  5. Made the caller laugh
  6. Made a suggestion on how to get better scores
  7. Walked pro through doing something on the app
  8. Pro asked to leave feedback
  9. Pro commented on how helpful you have been
  10. Validated the callers emotion "I understand why you are concerned"
  11. Free!
  12. Pro asked to leave feedback
  13. Pro appreciated my product knowledge
  14. Empathy shown for an issue
  15. I deescalated a bad call and made it good!
  16. Made a suggestion on how to get better scores