Made thecallerlaughFree!Pro askedto leavefeedbackValidated thecallers emotion"I understandwhy you areconcerned"Walked prothroughdoingsomethingon the appMade asuggestionon how toget betterscoresMade asuggestionon how toget betterscoresProappreciatedmy productknowledgeEmpathyshown foran issueUsed thecallernametwiceGot toldyou did agood jobIdeescalateda bad calland made itgood!Procommentedon howhelpful youhave beenValidated thecallers emotion"I understandwhy you areconcerned"Pro askedto leavefeedbackEmpathyshown foran issueMade thecallerlaughFree!Pro askedto leavefeedbackValidated thecallers emotion"I understandwhy you areconcerned"Walked prothroughdoingsomethingon the appMade asuggestionon how toget betterscoresMade asuggestionon how toget betterscoresProappreciatedmy productknowledgeEmpathyshown foran issueUsed thecallernametwiceGot toldyou did agood jobIdeescalateda bad calland made itgood!Procommentedon howhelpful youhave beenValidated thecallers emotion"I understandwhy you areconcerned"Pro askedto leavefeedbackEmpathyshown foran issue

CSAT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made the caller laugh
  2. Free!
  3. Pro asked to leave feedback
  4. Validated the callers emotion "I understand why you are concerned"
  5. Walked pro through doing something on the app
  6. Made a suggestion on how to get better scores
  7. Made a suggestion on how to get better scores
  8. Pro appreciated my product knowledge
  9. Empathy shown for an issue
  10. Used the caller name twice
  11. Got told you did a good job
  12. I deescalated a bad call and made it good!
  13. Pro commented on how helpful you have been
  14. Validated the callers emotion "I understand why you are concerned"
  15. Pro asked to leave feedback
  16. Empathy shown for an issue