(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Made the caller laugh
Pro asked to leave feedback
Empathy shown for an issue
Empathy shown for an issue
Validated the callers emotion "I understand why you are concerned"
Pro commented on how helpful you have been
Made a suggestion on how to get better scores
Free!
Made a suggestion on how to get better scores
Used the caller name twice
Walked pro through doing something on the app
I deescalated a bad call and made it good!
Pro appreciated my product knowledge
Pro asked to leave feedback
Validated the callers emotion "I understand why you are concerned"
