(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pro commented on how helpful you have been
Used the caller name twice
Empathy shown for an issue
Made a suggestion on how to get better scores
Made the caller laugh
Validated the callers emotion "I understand why you are concerned"
Walked pro through doing something on the app
Pro asked to leave feedback
Got told you did a good job
Pro asked to leave feedback
Empathy shown for an issue
Made a suggestion on how to get better scores
Pro appreciated my product knowledge
I deescalated a bad call and made it good!
Validated the callers emotion "I understand why you are concerned"
