CSAT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Got told you did a good job
2. Empathy shown for an issue
3. Pro appreciated my product knowledge
4. Free!
5. Validated the callers emotion "I understand why you are concerned"
6. Walked pro through doing something on the app
7. Validated the callers emotion "I understand why you are concerned"
8. Made a suggestion on how to get better scores
9. Pro asked to leave feedback
10. Used the caller name twice
11. Made a suggestion on how to get better scores
12. Made the caller laugh
13. Empathy shown for an issue
14. Pro asked to leave feedback
15. Pro commented on how helpful you have been
16. I deescalated a bad call and made it good!