Walked prothroughdoingsomethingon the appProappreciatedmy productknowledgeValidated thecallers emotion"I understandwhy you areconcerned"Got toldyou did agood jobMade asuggestionon how toget betterscoresPro askedto leavefeedbackEmpathyshown foran issueIdeescalateda bad calland made itgood!Made asuggestionon how toget betterscoresValidated thecallers emotion"I understandwhy you areconcerned"Procommentedon howhelpful youhave beenFree!Made thecallerlaughPro askedto leavefeedbackUsed thecallernametwiceEmpathyshown foran issueWalked prothroughdoingsomethingon the appProappreciatedmy productknowledgeValidated thecallers emotion"I understandwhy you areconcerned"Got toldyou did agood jobMade asuggestionon how toget betterscoresPro askedto leavefeedbackEmpathyshown foran issueIdeescalateda bad calland made itgood!Made asuggestionon how toget betterscoresValidated thecallers emotion"I understandwhy you areconcerned"Procommentedon howhelpful youhave beenFree!Made thecallerlaughPro askedto leavefeedbackUsed thecallernametwiceEmpathyshown foran issue

CSAT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Walked pro through doing something on the app
  2. Pro appreciated my product knowledge
  3. Validated the callers emotion "I understand why you are concerned"
  4. Got told you did a good job
  5. Made a suggestion on how to get better scores
  6. Pro asked to leave feedback
  7. Empathy shown for an issue
  8. I deescalated a bad call and made it good!
  9. Made a suggestion on how to get better scores
  10. Validated the callers emotion "I understand why you are concerned"
  11. Pro commented on how helpful you have been
  12. Free!
  13. Made the caller laugh
  14. Pro asked to leave feedback
  15. Used the caller name twice
  16. Empathy shown for an issue