This bingo card has 16 words: Pro commented on how helpful you have been, I deescalated a bad call and made it good!, Pro appreciated my product knowledge, Pro asked to leave feedback, Empathy shown for an issue, Validated the callers emotion "I understand why you are concerned", Made a suggestion on how to get better scores, Walked pro through doing something on the app, Free!, Used the caller name twice, Made the caller laugh, Got told you did a good job, Made a suggestion on how to get better scores, Empathy shown for an issue, Pro asked to leave feedback and Validated the callers emotion "I understand why you are concerned".
⚠ This card has duplicate items: Pro asked to leave feedback (2), Empathy shown for an issue (2), Validated the callers emotion "I understand why you are concerned" (2), Made a suggestion on how to get better scores (2)
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