De-escalate acustomerNolinkSet up aServiceCallTroubleshootslow speedsIdentifyan APissueSessioningSM that isnot an ApissueReach 12%finishingticket for 1weekReach 25%unavailablerate for 1weekEmailclientquestionsIdleSmExplain aSOS caseto acustomerOfferVOIPCRCErrorsRebootan SMEscalate acompleteticketOffermanagedrouterInclude allinformationin a flex listemailIntroduceyourself toa tier 2Verify anemailaddressTroubleshootDNS issuesAuthenticatea routerWork 1hr ofovertimeHelp 1agent inanothercall centerResolve anoconnectionissueResolve aticket (calla customerback)De-escalate acustomerNolinkSet up aServiceCallTroubleshootslow speedsIdentifyan APissueSessioningSM that isnot an ApissueReach 12%finishingticket for 1weekReach 25%unavailablerate for 1weekEmailclientquestionsIdleSmExplain aSOS caseto acustomerOfferVOIPCRCErrorsRebootan SMEscalate acompleteticketOffermanagedrouterInclude allinformationin a flex listemailIntroduceyourself toa tier 2Verify anemailaddressTroubleshootDNS issuesAuthenticatea routerWork 1hr ofovertimeHelp 1agent inanothercall centerResolve anoconnectionissueResolve aticket (calla customerback)

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalate a customer
  2. No link
  3. Set up a Service Call
  4. Troubleshoot slow speeds
  5. Identify an AP issue
  6. Sessioning SM that is not an Ap issue
  7. Reach 12% finishing ticket for 1 week
  8. Reach 25% unavailable rate for 1 week
  9. Email client questions
  10. Idle Sm
  11. Explain a SOS case to a customer
  12. Offer VOIP
  13. CRC Errors
  14. Reboot an SM
  15. Escalate a complete ticket
  16. Offer managed router
  17. Include all information in a flex list email
  18. Introduce yourself to a tier 2
  19. Verify an email address
  20. Troubleshoot DNS issues
  21. Authenticate a router
  22. Work 1 hr of overtime
  23. Help 1 agent in another call center
  24. Resolve a no connection issue
  25. Resolve a ticket (call a customer back)