Authenticatea routerIdleSmWork 1hr ofovertimeResolve anoconnectionissueVerify anemailaddressOfferVOIPTroubleshootslow speedsIntroduceyourself toa tier 2Help 1agent inanothercall centerNolinkIdentifyan APissueTroubleshootDNS issuesInclude allinformationin a flex listemailReach 12%finishingticket for 1weekResolve aticket (calla customerback)Reach 25%unavailablerate for 1weekSessioningSM that isnot an ApissueRebootan SMExplain aSOS caseto acustomerDe-escalate acustomerEscalate acompleteticketOffermanagedrouterSet up aServiceCallEmailclientquestionsCRCErrorsAuthenticatea routerIdleSmWork 1hr ofovertimeResolve anoconnectionissueVerify anemailaddressOfferVOIPTroubleshootslow speedsIntroduceyourself toa tier 2Help 1agent inanothercall centerNolinkIdentifyan APissueTroubleshootDNS issuesInclude allinformationin a flex listemailReach 12%finishingticket for 1weekResolve aticket (calla customerback)Reach 25%unavailablerate for 1weekSessioningSM that isnot an ApissueRebootan SMExplain aSOS caseto acustomerDe-escalate acustomerEscalate acompleteticketOffermanagedrouterSet up aServiceCallEmailclientquestionsCRCErrors

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Authenticate a router
  2. Idle Sm
  3. Work 1 hr of overtime
  4. Resolve a no connection issue
  5. Verify an email address
  6. Offer VOIP
  7. Troubleshoot slow speeds
  8. Introduce yourself to a tier 2
  9. Help 1 agent in another call center
  10. No link
  11. Identify an AP issue
  12. Troubleshoot DNS issues
  13. Include all information in a flex list email
  14. Reach 12% finishing ticket for 1 week
  15. Resolve a ticket (call a customer back)
  16. Reach 25% unavailable rate for 1 week
  17. Sessioning SM that is not an Ap issue
  18. Reboot an SM
  19. Explain a SOS case to a customer
  20. De-escalate a customer
  21. Escalate a complete ticket
  22. Offer managed router
  23. Set up a Service Call
  24. Email client questions
  25. CRC Errors