Help 1agent inanothercall centerAuthenticatea routerOffermanagedrouterExplain aSOS caseto acustomerWork 1hr ofovertimeEscalate acompleteticketTroubleshootslow speedsEmailclientquestionsReach 12%finishingticket for 1weekNolinkIdentifyan APissueSet up aServiceCallInclude allinformationin a flex listemailVerify anemailaddressResolve aticket (calla customerback)SessioningSM that isnot an ApissueTroubleshootDNS issuesOfferVOIPReach 25%unavailablerate for 1weekCRCErrorsIdleSmIntroduceyourself toa tier 2Rebootan SMDe-escalate acustomerResolve anoconnectionissueHelp 1agent inanothercall centerAuthenticatea routerOffermanagedrouterExplain aSOS caseto acustomerWork 1hr ofovertimeEscalate acompleteticketTroubleshootslow speedsEmailclientquestionsReach 12%finishingticket for 1weekNolinkIdentifyan APissueSet up aServiceCallInclude allinformationin a flex listemailVerify anemailaddressResolve aticket (calla customerback)SessioningSM that isnot an ApissueTroubleshootDNS issuesOfferVOIPReach 25%unavailablerate for 1weekCRCErrorsIdleSmIntroduceyourself toa tier 2Rebootan SMDe-escalate acustomerResolve anoconnectionissue

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help 1 agent in another call center
  2. Authenticate a router
  3. Offer managed router
  4. Explain a SOS case to a customer
  5. Work 1 hr of overtime
  6. Escalate a complete ticket
  7. Troubleshoot slow speeds
  8. Email client questions
  9. Reach 12% finishing ticket for 1 week
  10. No link
  11. Identify an AP issue
  12. Set up a Service Call
  13. Include all information in a flex list email
  14. Verify an email address
  15. Resolve a ticket (call a customer back)
  16. Sessioning SM that is not an Ap issue
  17. Troubleshoot DNS issues
  18. Offer VOIP
  19. Reach 25% unavailable rate for 1 week
  20. CRC Errors
  21. Idle Sm
  22. Introduce yourself to a tier 2
  23. Reboot an SM
  24. De-escalate a customer
  25. Resolve a no connection issue