EmailclientquestionsReach 12%finishingticket for 1weekEscalate acompleteticketVerify anemailaddressExplain aSOS caseto acustomerOffermanagedrouterTroubleshootslow speedsHelp 1agent inanothercall centerAuthenticatea routerIdentifyan APissueTroubleshootDNS issuesSet up aServiceCallIntroduceyourself toa tier 2Work 1hr ofovertimeInclude allinformationin a flex listemailResolve anoconnectionissueReach 25%unavailablerate for 1weekIdleSmDe-escalate acustomerOfferVOIPRebootan SMSessioningSM that isnot an ApissueResolve aticket (calla customerback)CRCErrorsNolinkEmailclientquestionsReach 12%finishingticket for 1weekEscalate acompleteticketVerify anemailaddressExplain aSOS caseto acustomerOffermanagedrouterTroubleshootslow speedsHelp 1agent inanothercall centerAuthenticatea routerIdentifyan APissueTroubleshootDNS issuesSet up aServiceCallIntroduceyourself toa tier 2Work 1hr ofovertimeInclude allinformationin a flex listemailResolve anoconnectionissueReach 25%unavailablerate for 1weekIdleSmDe-escalate acustomerOfferVOIPRebootan SMSessioningSM that isnot an ApissueResolve aticket (calla customerback)CRCErrorsNolink

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Email client questions
  2. Reach 12% finishing ticket for 1 week
  3. Escalate a complete ticket
  4. Verify an email address
  5. Explain a SOS case to a customer
  6. Offer managed router
  7. Troubleshoot slow speeds
  8. Help 1 agent in another call center
  9. Authenticate a router
  10. Identify an AP issue
  11. Troubleshoot DNS issues
  12. Set up a Service Call
  13. Introduce yourself to a tier 2
  14. Work 1 hr of overtime
  15. Include all information in a flex list email
  16. Resolve a no connection issue
  17. Reach 25% unavailable rate for 1 week
  18. Idle Sm
  19. De-escalate a customer
  20. Offer VOIP
  21. Reboot an SM
  22. Sessioning SM that is not an Ap issue
  23. Resolve a ticket (call a customer back)
  24. CRC Errors
  25. No link