Include allinformationin a flex listemailVerify anemailaddressNolinkOffermanagedrouterOfferVOIPExplain aSOS caseto acustomerSessioningSM that isnot an ApissueHelp 1agent inanothercall centerCRCErrorsTroubleshootDNS issuesIdentifyan APissueReach 12%finishingticket for 1weekReach 25%unavailablerate for 1weekAuthenticatea routerWork 1hr ofovertimeIdleSmEscalate acompleteticketEmailclientquestionsRebootan SMDe-escalate acustomerResolve aticket (calla customerback)Introduceyourself toa tier 2Set up aServiceCallResolve anoconnectionissueTroubleshootslow speedsInclude allinformationin a flex listemailVerify anemailaddressNolinkOffermanagedrouterOfferVOIPExplain aSOS caseto acustomerSessioningSM that isnot an ApissueHelp 1agent inanothercall centerCRCErrorsTroubleshootDNS issuesIdentifyan APissueReach 12%finishingticket for 1weekReach 25%unavailablerate for 1weekAuthenticatea routerWork 1hr ofovertimeIdleSmEscalate acompleteticketEmailclientquestionsRebootan SMDe-escalate acustomerResolve aticket (calla customerback)Introduceyourself toa tier 2Set up aServiceCallResolve anoconnectionissueTroubleshootslow speeds

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Include all information in a flex list email
  2. Verify an email address
  3. No link
  4. Offer managed router
  5. Offer VOIP
  6. Explain a SOS case to a customer
  7. Sessioning SM that is not an Ap issue
  8. Help 1 agent in another call center
  9. CRC Errors
  10. Troubleshoot DNS issues
  11. Identify an AP issue
  12. Reach 12% finishing ticket for 1 week
  13. Reach 25% unavailable rate for 1 week
  14. Authenticate a router
  15. Work 1 hr of overtime
  16. Idle Sm
  17. Escalate a complete ticket
  18. Email client questions
  19. Reboot an SM
  20. De-escalate a customer
  21. Resolve a ticket (call a customer back)
  22. Introduce yourself to a tier 2
  23. Set up a Service Call
  24. Resolve a no connection issue
  25. Troubleshoot slow speeds