Reach 12%finishingticket for 1weekIntroduceyourself toa tier 2Rebootan SMTroubleshootslow speedsEmailclientquestionsOffermanagedrouterResolve anoconnectionissueSessioningSM that isnot an ApissueCRCErrorsIdentifyan APissueTroubleshootDNS issuesReach 25%unavailablerate for 1weekSet up aServiceCallDe-escalate acustomerResolve aticket (calla customerback)Include allinformationin a flex listemailVerify anemailaddressExplain aSOS caseto acustomerAuthenticatea routerHelp 1agent inanothercall centerWork 1hr ofovertimeNolinkEscalate acompleteticketIdleSmOfferVOIPReach 12%finishingticket for 1weekIntroduceyourself toa tier 2Rebootan SMTroubleshootslow speedsEmailclientquestionsOffermanagedrouterResolve anoconnectionissueSessioningSM that isnot an ApissueCRCErrorsIdentifyan APissueTroubleshootDNS issuesReach 25%unavailablerate for 1weekSet up aServiceCallDe-escalate acustomerResolve aticket (calla customerback)Include allinformationin a flex listemailVerify anemailaddressExplain aSOS caseto acustomerAuthenticatea routerHelp 1agent inanothercall centerWork 1hr ofovertimeNolinkEscalate acompleteticketIdleSmOfferVOIP

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reach 12% finishing ticket for 1 week
  2. Introduce yourself to a tier 2
  3. Reboot an SM
  4. Troubleshoot slow speeds
  5. Email client questions
  6. Offer managed router
  7. Resolve a no connection issue
  8. Sessioning SM that is not an Ap issue
  9. CRC Errors
  10. Identify an AP issue
  11. Troubleshoot DNS issues
  12. Reach 25% unavailable rate for 1 week
  13. Set up a Service Call
  14. De-escalate a customer
  15. Resolve a ticket (call a customer back)
  16. Include all information in a flex list email
  17. Verify an email address
  18. Explain a SOS case to a customer
  19. Authenticate a router
  20. Help 1 agent in another call center
  21. Work 1 hr of overtime
  22. No link
  23. Escalate a complete ticket
  24. Idle Sm
  25. Offer VOIP