OffermanagedrouterDe-escalate acustomerExplain aSOS caseto acustomerSet up aServiceCallCRCErrorsEmailclientquestionsNolinkRebootan SMResolve anoconnectionissueTroubleshootDNS issuesIdleSmResolve aticket (calla customerback)Reach 12%finishingticket for 1weekVerify anemailaddressWork 1hr ofovertimeIdentifyan APissueReach 25%unavailablerate for 1weekOfferVOIPHelp 1agent inanothercall centerEscalate acompleteticketAuthenticatea routerIntroduceyourself toa tier 2Troubleshootslow speedsSessioningSM that isnot an ApissueInclude allinformationin a flex listemailOffermanagedrouterDe-escalate acustomerExplain aSOS caseto acustomerSet up aServiceCallCRCErrorsEmailclientquestionsNolinkRebootan SMResolve anoconnectionissueTroubleshootDNS issuesIdleSmResolve aticket (calla customerback)Reach 12%finishingticket for 1weekVerify anemailaddressWork 1hr ofovertimeIdentifyan APissueReach 25%unavailablerate for 1weekOfferVOIPHelp 1agent inanothercall centerEscalate acompleteticketAuthenticatea routerIntroduceyourself toa tier 2Troubleshootslow speedsSessioningSM that isnot an ApissueInclude allinformationin a flex listemail

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer managed router
  2. De-escalate a customer
  3. Explain a SOS case to a customer
  4. Set up a Service Call
  5. CRC Errors
  6. Email client questions
  7. No link
  8. Reboot an SM
  9. Resolve a no connection issue
  10. Troubleshoot DNS issues
  11. Idle Sm
  12. Resolve a ticket (call a customer back)
  13. Reach 12% finishing ticket for 1 week
  14. Verify an email address
  15. Work 1 hr of overtime
  16. Identify an AP issue
  17. Reach 25% unavailable rate for 1 week
  18. Offer VOIP
  19. Help 1 agent in another call center
  20. Escalate a complete ticket
  21. Authenticate a router
  22. Introduce yourself to a tier 2
  23. Troubleshoot slow speeds
  24. Sessioning SM that is not an Ap issue
  25. Include all information in a flex list email