Set up aServiceCallTroubleshootDNS issuesSessioningSM that isnot an ApissueResolve anoconnectionissueRebootan SMIntroduceyourself toa tier 2Reach 25%unavailablerate for 1weekAuthenticatea routerReach 12%finishingticket for 1weekEmailclientquestionsWork 1hr ofovertimeCRCErrorsIdleSmDe-escalate acustomerIdentifyan APissueTroubleshootslow speedsExplain aSOS caseto acustomerOfferVOIPHelp 1agent inanothercall centerNolinkInclude allinformationin a flex listemailEscalate acompleteticketResolve aticket (calla customerback)OffermanagedrouterVerify anemailaddressSet up aServiceCallTroubleshootDNS issuesSessioningSM that isnot an ApissueResolve anoconnectionissueRebootan SMIntroduceyourself toa tier 2Reach 25%unavailablerate for 1weekAuthenticatea routerReach 12%finishingticket for 1weekEmailclientquestionsWork 1hr ofovertimeCRCErrorsIdleSmDe-escalate acustomerIdentifyan APissueTroubleshootslow speedsExplain aSOS caseto acustomerOfferVOIPHelp 1agent inanothercall centerNolinkInclude allinformationin a flex listemailEscalate acompleteticketResolve aticket (calla customerback)OffermanagedrouterVerify anemailaddress

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a Service Call
  2. Troubleshoot DNS issues
  3. Sessioning SM that is not an Ap issue
  4. Resolve a no connection issue
  5. Reboot an SM
  6. Introduce yourself to a tier 2
  7. Reach 25% unavailable rate for 1 week
  8. Authenticate a router
  9. Reach 12% finishing ticket for 1 week
  10. Email client questions
  11. Work 1 hr of overtime
  12. CRC Errors
  13. Idle Sm
  14. De-escalate a customer
  15. Identify an AP issue
  16. Troubleshoot slow speeds
  17. Explain a SOS case to a customer
  18. Offer VOIP
  19. Help 1 agent in another call center
  20. No link
  21. Include all information in a flex list email
  22. Escalate a complete ticket
  23. Resolve a ticket (call a customer back)
  24. Offer managed router
  25. Verify an email address