Troubleshootslow speedsIdentifyan APissueVerify anemailaddressRebootan SMOfferVOIPOffermanagedrouterResolve anoconnectionissueNolinkEscalate acompleteticketCRCErrorsReach 12%finishingticket for 1weekReach 25%unavailablerate for 1weekDe-escalate acustomerSessioningSM that isnot an ApissueInclude allinformationin a flex listemailHelp 1agent inanothercall centerWork 1hr ofovertimeResolve aticket (calla customerback)Introduceyourself toa tier 2IdleSmSet up aServiceCallAuthenticatea routerEmailclientquestionsExplain aSOS caseto acustomerTroubleshootDNS issuesTroubleshootslow speedsIdentifyan APissueVerify anemailaddressRebootan SMOfferVOIPOffermanagedrouterResolve anoconnectionissueNolinkEscalate acompleteticketCRCErrorsReach 12%finishingticket for 1weekReach 25%unavailablerate for 1weekDe-escalate acustomerSessioningSM that isnot an ApissueInclude allinformationin a flex listemailHelp 1agent inanothercall centerWork 1hr ofovertimeResolve aticket (calla customerback)Introduceyourself toa tier 2IdleSmSet up aServiceCallAuthenticatea routerEmailclientquestionsExplain aSOS caseto acustomerTroubleshootDNS issues

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Troubleshoot slow speeds
  2. Identify an AP issue
  3. Verify an email address
  4. Reboot an SM
  5. Offer VOIP
  6. Offer managed router
  7. Resolve a no connection issue
  8. No link
  9. Escalate a complete ticket
  10. CRC Errors
  11. Reach 12% finishing ticket for 1 week
  12. Reach 25% unavailable rate for 1 week
  13. De-escalate a customer
  14. Sessioning SM that is not an Ap issue
  15. Include all information in a flex list email
  16. Help 1 agent in another call center
  17. Work 1 hr of overtime
  18. Resolve a ticket (call a customer back)
  19. Introduce yourself to a tier 2
  20. Idle Sm
  21. Set up a Service Call
  22. Authenticate a router
  23. Email client questions
  24. Explain a SOS case to a customer
  25. Troubleshoot DNS issues