Escalate acompleteticketTroubleshootDNS issuesIntroduceyourself toa tier 2Troubleshootslow speedsIdleSmInclude allinformationin a flex listemailNolinkEmailclientquestionsCRCErrorsWork 1hr ofovertimeHelp 1agent inanothercall centerReach 12%finishingticket for 1weekRebootan SMIdentifyan APissueResolve aticket (calla customerback)Authenticatea routerDe-escalate acustomerSet up aServiceCallOffermanagedrouterReach 25%unavailablerate for 1weekExplain aSOS caseto acustomerSessioningSM that isnot an ApissueOfferVOIPResolve anoconnectionissueVerify anemailaddressEscalate acompleteticketTroubleshootDNS issuesIntroduceyourself toa tier 2Troubleshootslow speedsIdleSmInclude allinformationin a flex listemailNolinkEmailclientquestionsCRCErrorsWork 1hr ofovertimeHelp 1agent inanothercall centerReach 12%finishingticket for 1weekRebootan SMIdentifyan APissueResolve aticket (calla customerback)Authenticatea routerDe-escalate acustomerSet up aServiceCallOffermanagedrouterReach 25%unavailablerate for 1weekExplain aSOS caseto acustomerSessioningSM that isnot an ApissueOfferVOIPResolve anoconnectionissueVerify anemailaddress

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalate a complete ticket
  2. Troubleshoot DNS issues
  3. Introduce yourself to a tier 2
  4. Troubleshoot slow speeds
  5. Idle Sm
  6. Include all information in a flex list email
  7. No link
  8. Email client questions
  9. CRC Errors
  10. Work 1 hr of overtime
  11. Help 1 agent in another call center
  12. Reach 12% finishing ticket for 1 week
  13. Reboot an SM
  14. Identify an AP issue
  15. Resolve a ticket (call a customer back)
  16. Authenticate a router
  17. De-escalate a customer
  18. Set up a Service Call
  19. Offer managed router
  20. Reach 25% unavailable rate for 1 week
  21. Explain a SOS case to a customer
  22. Sessioning SM that is not an Ap issue
  23. Offer VOIP
  24. Resolve a no connection issue
  25. Verify an email address