EmailclientquestionsIdleSmNolinkResolve anoconnectionissueInclude allinformationin a flex listemailTroubleshootslow speedsWork 1hr ofovertimeReach 25%unavailablerate for 1weekHelp 1agent inanothercall centerDe-escalate acustomerOffermanagedrouterTroubleshootDNS issuesRebootan SMIdentifyan APissueResolve aticket (calla customerback)CRCErrorsEscalate acompleteticketExplain aSOS caseto acustomerAuthenticatea routerOfferVOIPSet up aServiceCallVerify anemailaddressIntroduceyourself toa tier 2Reach 12%finishingticket for 1weekSessioningSM that isnot an ApissueEmailclientquestionsIdleSmNolinkResolve anoconnectionissueInclude allinformationin a flex listemailTroubleshootslow speedsWork 1hr ofovertimeReach 25%unavailablerate for 1weekHelp 1agent inanothercall centerDe-escalate acustomerOffermanagedrouterTroubleshootDNS issuesRebootan SMIdentifyan APissueResolve aticket (calla customerback)CRCErrorsEscalate acompleteticketExplain aSOS caseto acustomerAuthenticatea routerOfferVOIPSet up aServiceCallVerify anemailaddressIntroduceyourself toa tier 2Reach 12%finishingticket for 1weekSessioningSM that isnot an Apissue

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Email client questions
  2. Idle Sm
  3. No link
  4. Resolve a no connection issue
  5. Include all information in a flex list email
  6. Troubleshoot slow speeds
  7. Work 1 hr of overtime
  8. Reach 25% unavailable rate for 1 week
  9. Help 1 agent in another call center
  10. De-escalate a customer
  11. Offer managed router
  12. Troubleshoot DNS issues
  13. Reboot an SM
  14. Identify an AP issue
  15. Resolve a ticket (call a customer back)
  16. CRC Errors
  17. Escalate a complete ticket
  18. Explain a SOS case to a customer
  19. Authenticate a router
  20. Offer VOIP
  21. Set up a Service Call
  22. Verify an email address
  23. Introduce yourself to a tier 2
  24. Reach 12% finishing ticket for 1 week
  25. Sessioning SM that is not an Ap issue