Identifyan APissueDe-escalate acustomerAuthenticatea routerExplain aSOS caseto acustomerOffermanagedrouterWork 1hr ofovertimeSessioningSM that isnot an ApissueNolinkResolve anoconnectionissueIdleSmInclude allinformationin a flex listemailEmailclientquestionsOfferVOIPReach 12%finishingticket for 1weekCRCErrorsRebootan SMTroubleshootDNS issuesSet up aServiceCallVerify anemailaddressIntroduceyourself toa tier 2Reach 25%unavailablerate for 1weekEscalate acompleteticketResolve aticket (calla customerback)Help 1agent inanothercall centerTroubleshootslow speedsIdentifyan APissueDe-escalate acustomerAuthenticatea routerExplain aSOS caseto acustomerOffermanagedrouterWork 1hr ofovertimeSessioningSM that isnot an ApissueNolinkResolve anoconnectionissueIdleSmInclude allinformationin a flex listemailEmailclientquestionsOfferVOIPReach 12%finishingticket for 1weekCRCErrorsRebootan SMTroubleshootDNS issuesSet up aServiceCallVerify anemailaddressIntroduceyourself toa tier 2Reach 25%unavailablerate for 1weekEscalate acompleteticketResolve aticket (calla customerback)Help 1agent inanothercall centerTroubleshootslow speeds

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Identify an AP issue
  2. De-escalate a customer
  3. Authenticate a router
  4. Explain a SOS case to a customer
  5. Offer managed router
  6. Work 1 hr of overtime
  7. Sessioning SM that is not an Ap issue
  8. No link
  9. Resolve a no connection issue
  10. Idle Sm
  11. Include all information in a flex list email
  12. Email client questions
  13. Offer VOIP
  14. Reach 12% finishing ticket for 1 week
  15. CRC Errors
  16. Reboot an SM
  17. Troubleshoot DNS issues
  18. Set up a Service Call
  19. Verify an email address
  20. Introduce yourself to a tier 2
  21. Reach 25% unavailable rate for 1 week
  22. Escalate a complete ticket
  23. Resolve a ticket (call a customer back)
  24. Help 1 agent in another call center
  25. Troubleshoot slow speeds