Reach 12% finishing ticket for 1 week Introduce yourself to a tier 2 Reboot an SM Troubleshoot slow speeds Email client questions Offer managed router Resolve a no connection issue Sessioning SM that is not an Ap issue CRC Errors Identify an AP issue Troubleshoot DNS issues Reach 25% unavailable rate for 1 week Set up a Service Call De- escalate a customer Resolve a ticket (call a customer back) Include all information in a flex list email Verify an email address Explain a SOS case to a customer Authenticate a router Help 1 agent in another call center Work 1 hr of overtime No link Escalate a complete ticket Idle Sm Offer VOIP Reach 12% finishing ticket for 1 week Introduce yourself to a tier 2 Reboot an SM Troubleshoot slow speeds Email client questions Offer managed router Resolve a no connection issue Sessioning SM that is not an Ap issue CRC Errors Identify an AP issue Troubleshoot DNS issues Reach 25% unavailable rate for 1 week Set up a Service Call De- escalate a customer Resolve a ticket (call a customer back) Include all information in a flex list email Verify an email address Explain a SOS case to a customer Authenticate a router Help 1 agent in another call center Work 1 hr of overtime No link Escalate a complete ticket Idle Sm Offer VOIP
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Reach 12% finishing ticket for 1 week
Introduce yourself to a tier 2
Reboot an SM
Troubleshoot slow speeds
Email client questions
Offer managed router
Resolve a no connection issue
Sessioning SM that is not an Ap issue
CRC Errors
Identify an AP issue
Troubleshoot DNS issues
Reach 25% unavailable rate for 1 week
Set up a Service Call
De-escalate a customer
Resolve a ticket (call a customer back)
Include all information in a flex list email
Verify an email address
Explain a SOS case to a customer
Authenticate a router
Help 1 agent in another call center
Work 1 hr of overtime
No link
Escalate a complete ticket
Idle Sm
Offer VOIP