Escalate acompleteticketCRCErrorsReach 12%finishingticket for 1weekOfferVOIPDe-escalate acustomerReach 25%unavailablerate for 1weekSessioningSM that isnot an ApissueIdentifyan APissueAuthenticatea routerRebootan SMResolve aticket (calla customerback)Include allinformationin a flex listemailWork 1hr ofovertimeIdleSmTroubleshootslow speedsSet up aServiceCallTroubleshootDNS issuesIntroduceyourself toa tier 2Verify anemailaddressOffermanagedrouterEmailclientquestionsResolve anoconnectionissueNolinkHelp 1agent inanothercall centerExplain aSOS caseto acustomerEscalate acompleteticketCRCErrorsReach 12%finishingticket for 1weekOfferVOIPDe-escalate acustomerReach 25%unavailablerate for 1weekSessioningSM that isnot an ApissueIdentifyan APissueAuthenticatea routerRebootan SMResolve aticket (calla customerback)Include allinformationin a flex listemailWork 1hr ofovertimeIdleSmTroubleshootslow speedsSet up aServiceCallTroubleshootDNS issuesIntroduceyourself toa tier 2Verify anemailaddressOffermanagedrouterEmailclientquestionsResolve anoconnectionissueNolinkHelp 1agent inanothercall centerExplain aSOS caseto acustomer

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalate a complete ticket
  2. CRC Errors
  3. Reach 12% finishing ticket for 1 week
  4. Offer VOIP
  5. De-escalate a customer
  6. Reach 25% unavailable rate for 1 week
  7. Sessioning SM that is not an Ap issue
  8. Identify an AP issue
  9. Authenticate a router
  10. Reboot an SM
  11. Resolve a ticket (call a customer back)
  12. Include all information in a flex list email
  13. Work 1 hr of overtime
  14. Idle Sm
  15. Troubleshoot slow speeds
  16. Set up a Service Call
  17. Troubleshoot DNS issues
  18. Introduce yourself to a tier 2
  19. Verify an email address
  20. Offer managed router
  21. Email client questions
  22. Resolve a no connection issue
  23. No link
  24. Help 1 agent in another call center
  25. Explain a SOS case to a customer