Rebootan SMAuthenticatea routerSessioningSM that isnot an ApissueVerify anemailaddressIdleSmEscalate acompleteticketEmailclientquestionsIntroduceyourself toa tier 2Work 1hr ofovertimeIdentifyan APissueDe-escalate acustomerHelp 1agent inanothercall centerResolve anoconnectionissueResolve aticket (calla customerback)OffermanagedrouterReach 12%finishingticket for 1weekOfferVOIPNolinkCRCErrorsReach 25%unavailablerate for 1weekInclude allinformationin a flex listemailTroubleshootDNS issuesTroubleshootslow speedsExplain aSOS caseto acustomerSet up aServiceCallRebootan SMAuthenticatea routerSessioningSM that isnot an ApissueVerify anemailaddressIdleSmEscalate acompleteticketEmailclientquestionsIntroduceyourself toa tier 2Work 1hr ofovertimeIdentifyan APissueDe-escalate acustomerHelp 1agent inanothercall centerResolve anoconnectionissueResolve aticket (calla customerback)OffermanagedrouterReach 12%finishingticket for 1weekOfferVOIPNolinkCRCErrorsReach 25%unavailablerate for 1weekInclude allinformationin a flex listemailTroubleshootDNS issuesTroubleshootslow speedsExplain aSOS caseto acustomerSet up aServiceCall

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reboot an SM
  2. Authenticate a router
  3. Sessioning SM that is not an Ap issue
  4. Verify an email address
  5. Idle Sm
  6. Escalate a complete ticket
  7. Email client questions
  8. Introduce yourself to a tier 2
  9. Work 1 hr of overtime
  10. Identify an AP issue
  11. De-escalate a customer
  12. Help 1 agent in another call center
  13. Resolve a no connection issue
  14. Resolve a ticket (call a customer back)
  15. Offer managed router
  16. Reach 12% finishing ticket for 1 week
  17. Offer VOIP
  18. No link
  19. CRC Errors
  20. Reach 25% unavailable rate for 1 week
  21. Include all information in a flex list email
  22. Troubleshoot DNS issues
  23. Troubleshoot slow speeds
  24. Explain a SOS case to a customer
  25. Set up a Service Call