Set up aServiceCallIdentifyan APissueAuthenticatea routerTroubleshootDNS issuesRebootan SMTroubleshootslow speedsHelp 1agent inanothercall centerIntroduceyourself toa tier 2Reach 25%unavailablerate for 1weekOfferVOIPInclude allinformationin a flex listemailEscalate acompleteticketResolve aticket (calla customerback)SessioningSM that isnot an ApissueResolve anoconnectionissueNolinkOffermanagedrouterDe-escalate acustomerIdleSmEmailclientquestionsReach 12%finishingticket for 1weekVerify anemailaddressExplain aSOS caseto acustomerCRCErrorsWork 1hr ofovertimeSet up aServiceCallIdentifyan APissueAuthenticatea routerTroubleshootDNS issuesRebootan SMTroubleshootslow speedsHelp 1agent inanothercall centerIntroduceyourself toa tier 2Reach 25%unavailablerate for 1weekOfferVOIPInclude allinformationin a flex listemailEscalate acompleteticketResolve aticket (calla customerback)SessioningSM that isnot an ApissueResolve anoconnectionissueNolinkOffermanagedrouterDe-escalate acustomerIdleSmEmailclientquestionsReach 12%finishingticket for 1weekVerify anemailaddressExplain aSOS caseto acustomerCRCErrorsWork 1hr ofovertime

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a Service Call
  2. Identify an AP issue
  3. Authenticate a router
  4. Troubleshoot DNS issues
  5. Reboot an SM
  6. Troubleshoot slow speeds
  7. Help 1 agent in another call center
  8. Introduce yourself to a tier 2
  9. Reach 25% unavailable rate for 1 week
  10. Offer VOIP
  11. Include all information in a flex list email
  12. Escalate a complete ticket
  13. Resolve a ticket (call a customer back)
  14. Sessioning SM that is not an Ap issue
  15. Resolve a no connection issue
  16. No link
  17. Offer managed router
  18. De-escalate a customer
  19. Idle Sm
  20. Email client questions
  21. Reach 12% finishing ticket for 1 week
  22. Verify an email address
  23. Explain a SOS case to a customer
  24. CRC Errors
  25. Work 1 hr of overtime