Resolve aticket (calla customerback)Include allinformationin a flex listemailIntroduceyourself toa tier 2Help 1agent inanothercall centerOfferVOIPDe-escalate acustomerEscalate acompleteticketSessioningSM that isnot an ApissueIdentifyan APissueSet up aServiceCallExplain aSOS caseto acustomerRebootan SMCRCErrorsWork 1hr ofovertimeAuthenticatea routerOffermanagedrouterEmailclientquestionsReach 25%unavailablerate for 1weekTroubleshootslow speedsTroubleshootDNS issuesReach 12%finishingticket for 1weekVerify anemailaddressResolve anoconnectionissueIdleSmNolinkResolve aticket (calla customerback)Include allinformationin a flex listemailIntroduceyourself toa tier 2Help 1agent inanothercall centerOfferVOIPDe-escalate acustomerEscalate acompleteticketSessioningSM that isnot an ApissueIdentifyan APissueSet up aServiceCallExplain aSOS caseto acustomerRebootan SMCRCErrorsWork 1hr ofovertimeAuthenticatea routerOffermanagedrouterEmailclientquestionsReach 25%unavailablerate for 1weekTroubleshootslow speedsTroubleshootDNS issuesReach 12%finishingticket for 1weekVerify anemailaddressResolve anoconnectionissueIdleSmNolink

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Resolve a ticket (call a customer back)
  2. Include all information in a flex list email
  3. Introduce yourself to a tier 2
  4. Help 1 agent in another call center
  5. Offer VOIP
  6. De-escalate a customer
  7. Escalate a complete ticket
  8. Sessioning SM that is not an Ap issue
  9. Identify an AP issue
  10. Set up a Service Call
  11. Explain a SOS case to a customer
  12. Reboot an SM
  13. CRC Errors
  14. Work 1 hr of overtime
  15. Authenticate a router
  16. Offer managed router
  17. Email client questions
  18. Reach 25% unavailable rate for 1 week
  19. Troubleshoot slow speeds
  20. Troubleshoot DNS issues
  21. Reach 12% finishing ticket for 1 week
  22. Verify an email address
  23. Resolve a no connection issue
  24. Idle Sm
  25. No link