De-escalate acustomerEmailclientquestionsResolve anoconnectionissueAuthenticatea routerIdentifyan APissueReach 25%unavailablerate for 1weekOffermanagedrouterHelp 1agent inanothercall centerIntroduceyourself toa tier 2Rebootan SMInclude allinformationin a flex listemailReach 12%finishingticket for 1weekIdleSmNolinkWork 1hr ofovertimeCRCErrorsTroubleshootDNS issuesTroubleshootslow speedsOfferVOIPVerify anemailaddressResolve aticket (calla customerback)SessioningSM that isnot an ApissueEscalate acompleteticketSet up aServiceCallExplain aSOS caseto acustomerDe-escalate acustomerEmailclientquestionsResolve anoconnectionissueAuthenticatea routerIdentifyan APissueReach 25%unavailablerate for 1weekOffermanagedrouterHelp 1agent inanothercall centerIntroduceyourself toa tier 2Rebootan SMInclude allinformationin a flex listemailReach 12%finishingticket for 1weekIdleSmNolinkWork 1hr ofovertimeCRCErrorsTroubleshootDNS issuesTroubleshootslow speedsOfferVOIPVerify anemailaddressResolve aticket (calla customerback)SessioningSM that isnot an ApissueEscalate acompleteticketSet up aServiceCallExplain aSOS caseto acustomer

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalate a customer
  2. Email client questions
  3. Resolve a no connection issue
  4. Authenticate a router
  5. Identify an AP issue
  6. Reach 25% unavailable rate for 1 week
  7. Offer managed router
  8. Help 1 agent in another call center
  9. Introduce yourself to a tier 2
  10. Reboot an SM
  11. Include all information in a flex list email
  12. Reach 12% finishing ticket for 1 week
  13. Idle Sm
  14. No link
  15. Work 1 hr of overtime
  16. CRC Errors
  17. Troubleshoot DNS issues
  18. Troubleshoot slow speeds
  19. Offer VOIP
  20. Verify an email address
  21. Resolve a ticket (call a customer back)
  22. Sessioning SM that is not an Ap issue
  23. Escalate a complete ticket
  24. Set up a Service Call
  25. Explain a SOS case to a customer