Set up aServiceCallOfferVOIPIdentifyan APissueCRCErrorsResolve anoconnectionissueIntroduceyourself toa tier 2Reach 12%finishingticket for 1weekRebootan SMDe-escalate acustomerOffermanagedrouterNolinkVerify anemailaddressAuthenticatea routerEscalate acompleteticketExplain aSOS caseto acustomerEmailclientquestionsReach 25%unavailablerate for 1weekHelp 1agent inanothercall centerSessioningSM that isnot an ApissueInclude allinformationin a flex listemailWork 1hr ofovertimeResolve aticket (calla customerback)IdleSmTroubleshootslow speedsTroubleshootDNS issuesSet up aServiceCallOfferVOIPIdentifyan APissueCRCErrorsResolve anoconnectionissueIntroduceyourself toa tier 2Reach 12%finishingticket for 1weekRebootan SMDe-escalate acustomerOffermanagedrouterNolinkVerify anemailaddressAuthenticatea routerEscalate acompleteticketExplain aSOS caseto acustomerEmailclientquestionsReach 25%unavailablerate for 1weekHelp 1agent inanothercall centerSessioningSM that isnot an ApissueInclude allinformationin a flex listemailWork 1hr ofovertimeResolve aticket (calla customerback)IdleSmTroubleshootslow speedsTroubleshootDNS issues

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a Service Call
  2. Offer VOIP
  3. Identify an AP issue
  4. CRC Errors
  5. Resolve a no connection issue
  6. Introduce yourself to a tier 2
  7. Reach 12% finishing ticket for 1 week
  8. Reboot an SM
  9. De-escalate a customer
  10. Offer managed router
  11. No link
  12. Verify an email address
  13. Authenticate a router
  14. Escalate a complete ticket
  15. Explain a SOS case to a customer
  16. Email client questions
  17. Reach 25% unavailable rate for 1 week
  18. Help 1 agent in another call center
  19. Sessioning SM that is not an Ap issue
  20. Include all information in a flex list email
  21. Work 1 hr of overtime
  22. Resolve a ticket (call a customer back)
  23. Idle Sm
  24. Troubleshoot slow speeds
  25. Troubleshoot DNS issues