Authenticate a router Idle Sm Work 1 hr of overtime Resolve a no connection issue Verify an email address Offer VOIP Troubleshoot slow speeds Introduce yourself to a tier 2 Help 1 agent in another call center No link Identify an AP issue Troubleshoot DNS issues Include all information in a flex list email Reach 12% finishing ticket for 1 week Resolve a ticket (call a customer back) Reach 25% unavailable rate for 1 week Sessioning SM that is not an Ap issue Reboot an SM Explain a SOS case to a customer De- escalate a customer Escalate a complete ticket Offer managed router Set up a Service Call Email client questions CRC Errors Authenticate a router Idle Sm Work 1 hr of overtime Resolve a no connection issue Verify an email address Offer VOIP Troubleshoot slow speeds Introduce yourself to a tier 2 Help 1 agent in another call center No link Identify an AP issue Troubleshoot DNS issues Include all information in a flex list email Reach 12% finishing ticket for 1 week Resolve a ticket (call a customer back) Reach 25% unavailable rate for 1 week Sessioning SM that is not an Ap issue Reboot an SM Explain a SOS case to a customer De- escalate a customer Escalate a complete ticket Offer managed router Set up a Service Call Email client questions CRC Errors
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Authenticate a router
Idle Sm
Work 1 hr of overtime
Resolve a no connection issue
Verify an email address
Offer VOIP
Troubleshoot slow speeds
Introduce yourself to a tier 2
Help 1 agent in another call center
No link
Identify an AP issue
Troubleshoot DNS issues
Include all information in a flex list email
Reach 12% finishing ticket for 1 week
Resolve a ticket (call a customer back)
Reach 25% unavailable rate for 1 week
Sessioning SM that is not an Ap issue
Reboot an SM
Explain a SOS case to a customer
De-escalate a customer
Escalate a complete ticket
Offer managed router
Set up a Service Call
Email client questions
CRC Errors