Verify anemailaddressIdleSmTroubleshootDNS issuesEscalate acompleteticketTroubleshootslow speedsNolinkReach 25%unavailablerate for 1weekExplain aSOS caseto acustomerResolve anoconnectionissueRebootan SMHelp 1agent inanothercall centerResolve aticket (calla customerback)Work 1hr ofovertimeEmailclientquestionsCRCErrorsAuthenticatea routerSet up aServiceCallReach 12%finishingticket for 1weekOffermanagedrouterDe-escalate acustomerInclude allinformationin a flex listemailSessioningSM that isnot an ApissueIntroduceyourself toa tier 2Identifyan APissueOfferVOIPVerify anemailaddressIdleSmTroubleshootDNS issuesEscalate acompleteticketTroubleshootslow speedsNolinkReach 25%unavailablerate for 1weekExplain aSOS caseto acustomerResolve anoconnectionissueRebootan SMHelp 1agent inanothercall centerResolve aticket (calla customerback)Work 1hr ofovertimeEmailclientquestionsCRCErrorsAuthenticatea routerSet up aServiceCallReach 12%finishingticket for 1weekOffermanagedrouterDe-escalate acustomerInclude allinformationin a flex listemailSessioningSM that isnot an ApissueIntroduceyourself toa tier 2Identifyan APissueOfferVOIP

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify an email address
  2. Idle Sm
  3. Troubleshoot DNS issues
  4. Escalate a complete ticket
  5. Troubleshoot slow speeds
  6. No link
  7. Reach 25% unavailable rate for 1 week
  8. Explain a SOS case to a customer
  9. Resolve a no connection issue
  10. Reboot an SM
  11. Help 1 agent in another call center
  12. Resolve a ticket (call a customer back)
  13. Work 1 hr of overtime
  14. Email client questions
  15. CRC Errors
  16. Authenticate a router
  17. Set up a Service Call
  18. Reach 12% finishing ticket for 1 week
  19. Offer managed router
  20. De-escalate a customer
  21. Include all information in a flex list email
  22. Sessioning SM that is not an Ap issue
  23. Introduce yourself to a tier 2
  24. Identify an AP issue
  25. Offer VOIP