Identifyan APissueAuthenticatea routerEscalate acompleteticketNolinkReach 25%unavailablerate for 1weekReach 12%finishingticket for 1weekInclude allinformationin a flex listemailOffermanagedrouterSet up aServiceCallResolve aticket (calla customerback)Rebootan SMIdleSmTroubleshootslow speedsCRCErrorsWork 1hr ofovertimeOfferVOIPIntroduceyourself toa tier 2De-escalate acustomerEmailclientquestionsHelp 1agent inanothercall centerExplain aSOS caseto acustomerSessioningSM that isnot an ApissueTroubleshootDNS issuesVerify anemailaddressResolve anoconnectionissueIdentifyan APissueAuthenticatea routerEscalate acompleteticketNolinkReach 25%unavailablerate for 1weekReach 12%finishingticket for 1weekInclude allinformationin a flex listemailOffermanagedrouterSet up aServiceCallResolve aticket (calla customerback)Rebootan SMIdleSmTroubleshootslow speedsCRCErrorsWork 1hr ofovertimeOfferVOIPIntroduceyourself toa tier 2De-escalate acustomerEmailclientquestionsHelp 1agent inanothercall centerExplain aSOS caseto acustomerSessioningSM that isnot an ApissueTroubleshootDNS issuesVerify anemailaddressResolve anoconnectionissue

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Identify an AP issue
  2. Authenticate a router
  3. Escalate a complete ticket
  4. No link
  5. Reach 25% unavailable rate for 1 week
  6. Reach 12% finishing ticket for 1 week
  7. Include all information in a flex list email
  8. Offer managed router
  9. Set up a Service Call
  10. Resolve a ticket (call a customer back)
  11. Reboot an SM
  12. Idle Sm
  13. Troubleshoot slow speeds
  14. CRC Errors
  15. Work 1 hr of overtime
  16. Offer VOIP
  17. Introduce yourself to a tier 2
  18. De-escalate a customer
  19. Email client questions
  20. Help 1 agent in another call center
  21. Explain a SOS case to a customer
  22. Sessioning SM that is not an Ap issue
  23. Troubleshoot DNS issues
  24. Verify an email address
  25. Resolve a no connection issue