TroubleshootDNS issuesTroubleshootslow speedsNolinkWork 1hr ofovertimeEscalate acompleteticketVerify anemailaddressResolve anoconnectionissueIntroduceyourself toa tier 2EmailclientquestionsExplain aSOS caseto acustomerOffermanagedrouterResolve aticket (calla customerback)De-escalate acustomerHelp 1agent inanothercall centerAuthenticatea routerIdleSmRebootan SMCRCErrorsSet up aServiceCallReach 25%unavailablerate for 1weekSessioningSM that isnot an ApissueIdentifyan APissueOfferVOIPReach 12%finishingticket for 1weekInclude allinformationin a flex listemailTroubleshootDNS issuesTroubleshootslow speedsNolinkWork 1hr ofovertimeEscalate acompleteticketVerify anemailaddressResolve anoconnectionissueIntroduceyourself toa tier 2EmailclientquestionsExplain aSOS caseto acustomerOffermanagedrouterResolve aticket (calla customerback)De-escalate acustomerHelp 1agent inanothercall centerAuthenticatea routerIdleSmRebootan SMCRCErrorsSet up aServiceCallReach 25%unavailablerate for 1weekSessioningSM that isnot an ApissueIdentifyan APissueOfferVOIPReach 12%finishingticket for 1weekInclude allinformationin a flex listemail

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Troubleshoot DNS issues
  2. Troubleshoot slow speeds
  3. No link
  4. Work 1 hr of overtime
  5. Escalate a complete ticket
  6. Verify an email address
  7. Resolve a no connection issue
  8. Introduce yourself to a tier 2
  9. Email client questions
  10. Explain a SOS case to a customer
  11. Offer managed router
  12. Resolve a ticket (call a customer back)
  13. De-escalate a customer
  14. Help 1 agent in another call center
  15. Authenticate a router
  16. Idle Sm
  17. Reboot an SM
  18. CRC Errors
  19. Set up a Service Call
  20. Reach 25% unavailable rate for 1 week
  21. Sessioning SM that is not an Ap issue
  22. Identify an AP issue
  23. Offer VOIP
  24. Reach 12% finishing ticket for 1 week
  25. Include all information in a flex list email