IdleSmTroubleshootDNS issuesWork 1hr ofovertimeReach 25%unavailablerate for 1weekNolinkOffermanagedrouterIdentifyan APissueTroubleshootslow speedsAuthenticatea routerDe-escalate acustomerExplain aSOS caseto acustomerIntroduceyourself toa tier 2EmailclientquestionsSet up aServiceCallSessioningSM that isnot an ApissueOfferVOIPResolve anoconnectionissueResolve aticket (calla customerback)CRCErrorsEscalate acompleteticketInclude allinformationin a flex listemailReach 12%finishingticket for 1weekHelp 1agent inanothercall centerRebootan SMVerify anemailaddressIdleSmTroubleshootDNS issuesWork 1hr ofovertimeReach 25%unavailablerate for 1weekNolinkOffermanagedrouterIdentifyan APissueTroubleshootslow speedsAuthenticatea routerDe-escalate acustomerExplain aSOS caseto acustomerIntroduceyourself toa tier 2EmailclientquestionsSet up aServiceCallSessioningSM that isnot an ApissueOfferVOIPResolve anoconnectionissueResolve aticket (calla customerback)CRCErrorsEscalate acompleteticketInclude allinformationin a flex listemailReach 12%finishingticket for 1weekHelp 1agent inanothercall centerRebootan SMVerify anemailaddress

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Idle Sm
  2. Troubleshoot DNS issues
  3. Work 1 hr of overtime
  4. Reach 25% unavailable rate for 1 week
  5. No link
  6. Offer managed router
  7. Identify an AP issue
  8. Troubleshoot slow speeds
  9. Authenticate a router
  10. De-escalate a customer
  11. Explain a SOS case to a customer
  12. Introduce yourself to a tier 2
  13. Email client questions
  14. Set up a Service Call
  15. Sessioning SM that is not an Ap issue
  16. Offer VOIP
  17. Resolve a no connection issue
  18. Resolve a ticket (call a customer back)
  19. CRC Errors
  20. Escalate a complete ticket
  21. Include all information in a flex list email
  22. Reach 12% finishing ticket for 1 week
  23. Help 1 agent in another call center
  24. Reboot an SM
  25. Verify an email address