EmailclientquestionsExplain aSOS caseto acustomerVerify anemailaddressTroubleshootslow speedsIntroduceyourself toa tier 2NolinkHelp 1agent inanothercall centerWork 1hr ofovertimeResolve anoconnectionissueReach 25%unavailablerate for 1weekIdentifyan APissueAuthenticatea routerInclude allinformationin a flex listemailIdleSmOfferVOIPResolve aticket (calla customerback)Reach 12%finishingticket for 1weekEscalate acompleteticketCRCErrorsTroubleshootDNS issuesSet up aServiceCallRebootan SMDe-escalate acustomerSessioningSM that isnot an ApissueOffermanagedrouterEmailclientquestionsExplain aSOS caseto acustomerVerify anemailaddressTroubleshootslow speedsIntroduceyourself toa tier 2NolinkHelp 1agent inanothercall centerWork 1hr ofovertimeResolve anoconnectionissueReach 25%unavailablerate for 1weekIdentifyan APissueAuthenticatea routerInclude allinformationin a flex listemailIdleSmOfferVOIPResolve aticket (calla customerback)Reach 12%finishingticket for 1weekEscalate acompleteticketCRCErrorsTroubleshootDNS issuesSet up aServiceCallRebootan SMDe-escalate acustomerSessioningSM that isnot an ApissueOffermanagedrouter

Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Email client questions
  2. Explain a SOS case to a customer
  3. Verify an email address
  4. Troubleshoot slow speeds
  5. Introduce yourself to a tier 2
  6. No link
  7. Help 1 agent in another call center
  8. Work 1 hr of overtime
  9. Resolve a no connection issue
  10. Reach 25% unavailable rate for 1 week
  11. Identify an AP issue
  12. Authenticate a router
  13. Include all information in a flex list email
  14. Idle Sm
  15. Offer VOIP
  16. Resolve a ticket (call a customer back)
  17. Reach 12% finishing ticket for 1 week
  18. Escalate a complete ticket
  19. CRC Errors
  20. Troubleshoot DNS issues
  21. Set up a Service Call
  22. Reboot an SM
  23. De-escalate a customer
  24. Sessioning SM that is not an Ap issue
  25. Offer managed router