Identify an AP issue De- escalate a customer Authenticate a router Explain a SOS case to a customer Offer managed router Work 1 hr of overtime Sessioning SM that is not an Ap issue No link Resolve a no connection issue Idle Sm Include all information in a flex list email Email client questions Offer VOIP Reach 12% finishing ticket for 1 week CRC Errors Reboot an SM Troubleshoot DNS issues Set up a Service Call Verify an email address Introduce yourself to a tier 2 Reach 25% unavailable rate for 1 week Escalate a complete ticket Resolve a ticket (call a customer back) Help 1 agent in another call center Troubleshoot slow speeds Identify an AP issue De- escalate a customer Authenticate a router Explain a SOS case to a customer Offer managed router Work 1 hr of overtime Sessioning SM that is not an Ap issue No link Resolve a no connection issue Idle Sm Include all information in a flex list email Email client questions Offer VOIP Reach 12% finishing ticket for 1 week CRC Errors Reboot an SM Troubleshoot DNS issues Set up a Service Call Verify an email address Introduce yourself to a tier 2 Reach 25% unavailable rate for 1 week Escalate a complete ticket Resolve a ticket (call a customer back) Help 1 agent in another call center Troubleshoot slow speeds
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Identify an AP issue
De-escalate a customer
Authenticate a router
Explain a SOS case to a customer
Offer managed router
Work 1 hr of overtime
Sessioning SM that is not an Ap issue
No link
Resolve a no connection issue
Idle Sm
Include all information in a flex list email
Email client questions
Offer VOIP
Reach 12% finishing ticket for 1 week
CRC Errors
Reboot an SM
Troubleshoot DNS issues
Set up a Service Call
Verify an email address
Introduce yourself to a tier 2
Reach 25% unavailable rate for 1 week
Escalate a complete ticket
Resolve a ticket (call a customer back)
Help 1 agent in another call center
Troubleshoot slow speeds