This bingo card has 25 words: No link, CRC Errors, Email client questions, Idle Sm, Sessioning SM that is not an Ap issue, Identify an AP issue, Escalate a complete ticket, De-escalate a customer, Set up a Service Call, Resolve a ticket (call a customer back), Include all information in a flex list email, Offer managed router, Offer VOIP, Work 1 hr of overtime, Verify an email address, Help 1 agent in another call center, Reach 25% unavailable rate for 1 week, Reach 12% finishing ticket for 1 week, Resolve a no connection issue, Authenticate a router, Reboot an SM, Troubleshoot slow speeds, Explain a SOS case to a customer, Introduce yourself to a tier 2 and Troubleshoot DNS issues.
Beat The Heat - T2 | Beat the Heat - T1 | Tier 2 Bingo | NRTC Holiday Bingo | Beat the Heat - Leadership
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