MentorednewfascinatorsHad toreach outto DRTParticipatedin a SXSSubmitteda TRIPscaseUsedresourcesprovided byCDC/PropelUsedpersonalgrowth timethis month Ended theday withadheranceabove 90%Reachedout to aGuruWererecognizedin VoiceCelebrationNominatedsomeonefor Cheerfrom PeersHelped acustomerenroll inOLBCanceleda ZelletransactionWelcomeda newcustomer toCapital OneEnded theday withAHT lowerthan 300CompletedthePulse Checkof the weekReceived aperfectscore fromtheQ.A. teamScore a10/10on a FANs-High5 callEngaged inyour teamsslackchannelHelped aCustomerstress less byresolving theirdebit cardinquiry Receiveda MedalliareviewEnded theday withzerotransfers toescl8Left customerfeedback inslack channel#common-ffnStarted anew coursethroughCourseraSubmited aProud Call toyour teamleadMentorednewfascinatorsHad toreach outto DRTParticipatedin a SXSSubmitteda TRIPscaseUsedresourcesprovided byCDC/PropelUsedpersonalgrowth timethis month Ended theday withadheranceabove 90%Reachedout to aGuruWererecognizedin VoiceCelebrationNominatedsomeonefor Cheerfrom PeersHelped acustomerenroll inOLBCanceleda ZelletransactionWelcomeda newcustomer toCapital OneEnded theday withAHT lowerthan 300CompletedthePulse Checkof the weekReceived aperfectscore fromtheQ.A. teamScore a10/10on a FANs-High5 callEngaged inyour teamsslackchannelHelped aCustomerstress less byresolving theirdebit cardinquiryReceiveda MedalliareviewEnded theday withzerotransfers toescl8Left customerfeedback inslack channel#common-ffnStarted anew coursethroughCourseraSubmited aProud Call toyour teamlead

CX Voice - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mentored new fascinators
  2. Had to reach out to DRT
  3. Participated in a SXS
  4. Submitted a TRIPs case
  5. Used resources provided by CDC/Propel
  6. Used personal growth time this month
  7. Ended the day with adherance above 90%
  8. Reached out to a Guru
  9. Were recognized in Voice Celebration
  10. Nominated someone for Cheer from Peers
  11. Helped a customer enroll in OLB
  12. Canceled a Zelle transaction
  13. Welcomed a new customer to Capital One
  14. Ended the day with AHT lower than 300
  15. Completed the Pulse Check of the week
  16. Received a perfect score from the Q.A. team
  17. Score a 10/10 on a FANs-High5 call
  18. Engaged in your teams slack channel
  19. Helped a Customer stress less by resolving their debit card inquiry
  20. Received a Medallia review
  21. Ended the day with zero transfers to escl8
  22. Left customer feedback in slack channel #common-ffn
  23. Started a new course through Coursera
  24. Submited a Proud Call to your team lead