Wererecognizedin VoiceCelebrationHelped acustomerenroll inOLBCompletedthePulse Checkof the weekMentorednewfascinatorsEnded theday withAHT lowerthan 300Submitteda TRIPscaseReachedout to aGuruUsedresourcesprovided byCDC/PropelEnded theday withzerotransfers toescl8Submited aProud Call toyour teamleadParticipatedin a SXSUsedpersonalgrowth timethis month  Receiveda MedalliareviewHad toreach outto DRTNominatedsomeonefor Cheerfrom PeersLeft customerfeedback inslack channel#common-ffnScore a10/10on a FANs-High5 callCanceleda ZelletransactionStarted anew coursethroughCourseraReceived aperfectscore fromtheQ.A. teamWelcomeda newcustomer toCapital OneHelped aCustomerstress less byresolving theirdebit cardinquiryEnded theday withadheranceabove 90%Engaged inyour teamsslackchannelWererecognizedin VoiceCelebrationHelped acustomerenroll inOLBCompletedthePulse Checkof the weekMentorednewfascinatorsEnded theday withAHT lowerthan 300Submitteda TRIPscaseReachedout to aGuruUsedresourcesprovided byCDC/PropelEnded theday withzerotransfers toescl8Submited aProud Call toyour teamleadParticipatedin a SXSUsedpersonalgrowth timethis month Receiveda MedalliareviewHad toreach outto DRTNominatedsomeonefor Cheerfrom PeersLeft customerfeedback inslack channel#common-ffnScore a10/10on a FANs-High5 callCanceleda ZelletransactionStarted anew coursethroughCourseraReceived aperfectscore fromtheQ.A. teamWelcomeda newcustomer toCapital OneHelped aCustomerstress less byresolving theirdebit cardinquiryEnded theday withadheranceabove 90%Engaged inyour teamsslackchannel

CX Voice - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Were recognized in Voice Celebration
  2. Helped a customer enroll in OLB
  3. Completed the Pulse Check of the week
  4. Mentored new fascinators
  5. Ended the day with AHT lower than 300
  6. Submitted a TRIPs case
  7. Reached out to a Guru
  8. Used resources provided by CDC/Propel
  9. Ended the day with zero transfers to escl8
  10. Submited a Proud Call to your team lead
  11. Participated in a SXS
  12. Used personal growth time this month
  13. Received a Medallia review
  14. Had to reach out to DRT
  15. Nominated someone for Cheer from Peers
  16. Left customer feedback in slack channel #common-ffn
  17. Score a 10/10 on a FANs-High5 call
  18. Canceled a Zelle transaction
  19. Started a new course through Coursera
  20. Received a perfect score from the Q.A. team
  21. Welcomed a new customer to Capital One
  22. Helped a Customer stress less by resolving their debit card inquiry
  23. Ended the day with adherance above 90%
  24. Engaged in your teams slack channel