Helped acustomerenroll inOLBSubmited aProud Call toyour teamleadReachedout to aGuruReceived aperfectscore fromtheQ.A. teamEnded theday withadheranceabove 90% Receiveda MedalliareviewScore a10/10on a FANs-High5 callEngaged inyour teamsslackchannelEnded theday withzerotransfers toescl8Helped aCustomerstress less byresolving theirdebit cardinquiryCompletedthePulse Checkof the weekLeft customerfeedback inslack channel#common-ffnParticipatedin a SXSStarted anew coursethroughCourseraHad toreach outto DRTMentorednewfascinatorsWererecognizedin VoiceCelebrationEnded theday withAHT lowerthan 300Submitteda TRIPscaseCanceleda ZelletransactionUsedpersonalgrowth timethis month Nominatedsomeonefor Cheerfrom PeersUsedresourcesprovided byCDC/PropelWelcomeda newcustomer toCapital OneHelped acustomerenroll inOLBSubmited aProud Call toyour teamleadReachedout to aGuruReceived aperfectscore fromtheQ.A. teamEnded theday withadheranceabove 90%Receiveda MedalliareviewScore a10/10on a FANs-High5 callEngaged inyour teamsslackchannelEnded theday withzerotransfers toescl8Helped aCustomerstress less byresolving theirdebit cardinquiryCompletedthePulse Checkof the weekLeft customerfeedback inslack channel#common-ffnParticipatedin a SXSStarted anew coursethroughCourseraHad toreach outto DRTMentorednewfascinatorsWererecognizedin VoiceCelebrationEnded theday withAHT lowerthan 300Submitteda TRIPscaseCanceleda ZelletransactionUsedpersonalgrowth timethis month Nominatedsomeonefor Cheerfrom PeersUsedresourcesprovided byCDC/PropelWelcomeda newcustomer toCapital One

CX Voice - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Helped a customer enroll in OLB
  2. Submited a Proud Call to your team lead
  3. Reached out to a Guru
  4. Received a perfect score from the Q.A. team
  5. Ended the day with adherance above 90%
  6. Received a Medallia review
  7. Score a 10/10 on a FANs-High5 call
  8. Engaged in your teams slack channel
  9. Ended the day with zero transfers to escl8
  10. Helped a Customer stress less by resolving their debit card inquiry
  11. Completed the Pulse Check of the week
  12. Left customer feedback in slack channel #common-ffn
  13. Participated in a SXS
  14. Started a new course through Coursera
  15. Had to reach out to DRT
  16. Mentored new fascinators
  17. Were recognized in Voice Celebration
  18. Ended the day with AHT lower than 300
  19. Submitted a TRIPs case
  20. Canceled a Zelle transaction
  21. Used personal growth time this month
  22. Nominated someone for Cheer from Peers
  23. Used resources provided by CDC/Propel
  24. Welcomed a new customer to Capital One