Received aperfectscore fromtheQ.A. teamEnded theday withAHT lowerthan 300Submited aProud Call toyour teamleadEnded theday withzerotransfers toescl8Usedpersonalgrowth timethis month Helped aCustomerstress less byresolving theirdebit cardinquiryLeft customerfeedback inslack channel#common-ffnReachedout to aGuruMentorednewfascinatorsHad toreach outto DRTHelped acustomerenroll inOLBScore a10/10on a FANs-High5 callUsedresourcesprovided byCDC/PropelEnded theday withadheranceabove 90%Started anew coursethroughCourseraParticipatedin a SXSWelcomeda newcustomer toCapital OneCompletedthePulse Checkof the weekEngaged inyour teamsslackchannelCanceleda ZelletransactionSubmitteda TRIPscaseNominatedsomeonefor Cheerfrom PeersWererecognizedin VoiceCelebration Receiveda MedalliareviewReceived aperfectscore fromtheQ.A. teamEnded theday withAHT lowerthan 300Submited aProud Call toyour teamleadEnded theday withzerotransfers toescl8Usedpersonalgrowth timethis month Helped aCustomerstress less byresolving theirdebit cardinquiryLeft customerfeedback inslack channel#common-ffnReachedout to aGuruMentorednewfascinatorsHad toreach outto DRTHelped acustomerenroll inOLBScore a10/10on a FANs-High5 callUsedresourcesprovided byCDC/PropelEnded theday withadheranceabove 90%Started anew coursethroughCourseraParticipatedin a SXSWelcomeda newcustomer toCapital OneCompletedthePulse Checkof the weekEngaged inyour teamsslackchannelCanceleda ZelletransactionSubmitteda TRIPscaseNominatedsomeonefor Cheerfrom PeersWererecognizedin VoiceCelebrationReceiveda Medalliareview

CX Voice - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a perfect score from the Q.A. team
  2. Ended the day with AHT lower than 300
  3. Submited a Proud Call to your team lead
  4. Ended the day with zero transfers to escl8
  5. Used personal growth time this month
  6. Helped a Customer stress less by resolving their debit card inquiry
  7. Left customer feedback in slack channel #common-ffn
  8. Reached out to a Guru
  9. Mentored new fascinators
  10. Had to reach out to DRT
  11. Helped a customer enroll in OLB
  12. Score a 10/10 on a FANs-High5 call
  13. Used resources provided by CDC/Propel
  14. Ended the day with adherance above 90%
  15. Started a new course through Coursera
  16. Participated in a SXS
  17. Welcomed a new customer to Capital One
  18. Completed the Pulse Check of the week
  19. Engaged in your teams slack channel
  20. Canceled a Zelle transaction
  21. Submitted a TRIPs case
  22. Nominated someone for Cheer from Peers
  23. Were recognized in Voice Celebration
  24. Received a Medallia review