Wererecognizedin VoiceCelebrationScore a10/10on a FANs-High5 callHad toreach outto DRTEnded theday withAHT lowerthan 300Left customerfeedback inslack channel#common-ffnWelcomeda newcustomer toCapital OneHelped aCustomerstress less byresolving theirdebit cardinquiryHelped acustomerenroll inOLBUsedpersonalgrowth timethis month Engaged inyour teamsslackchannelUsedresourcesprovided byCDC/PropelCompletedthePulse Checkof the weekStarted anew coursethroughCourseraParticipatedin a SXS Receiveda MedalliareviewMentorednewfascinatorsSubmitteda TRIPscaseEnded theday withadheranceabove 90%Ended theday withzerotransfers toescl8Received aperfectscore fromtheQ.A. teamNominatedsomeonefor Cheerfrom PeersSubmited aProud Call toyour teamleadReachedout to aGuruCanceleda ZelletransactionWererecognizedin VoiceCelebrationScore a10/10on a FANs-High5 callHad toreach outto DRTEnded theday withAHT lowerthan 300Left customerfeedback inslack channel#common-ffnWelcomeda newcustomer toCapital OneHelped aCustomerstress less byresolving theirdebit cardinquiryHelped acustomerenroll inOLBUsedpersonalgrowth timethis month Engaged inyour teamsslackchannelUsedresourcesprovided byCDC/PropelCompletedthePulse Checkof the weekStarted anew coursethroughCourseraParticipatedin a SXSReceiveda MedalliareviewMentorednewfascinatorsSubmitteda TRIPscaseEnded theday withadheranceabove 90%Ended theday withzerotransfers toescl8Received aperfectscore fromtheQ.A. teamNominatedsomeonefor Cheerfrom PeersSubmited aProud Call toyour teamleadReachedout to aGuruCanceleda Zelletransaction

CX Voice - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Were recognized in Voice Celebration
  2. Score a 10/10 on a FANs-High5 call
  3. Had to reach out to DRT
  4. Ended the day with AHT lower than 300
  5. Left customer feedback in slack channel #common-ffn
  6. Welcomed a new customer to Capital One
  7. Helped a Customer stress less by resolving their debit card inquiry
  8. Helped a customer enroll in OLB
  9. Used personal growth time this month
  10. Engaged in your teams slack channel
  11. Used resources provided by CDC/Propel
  12. Completed the Pulse Check of the week
  13. Started a new course through Coursera
  14. Participated in a SXS
  15. Received a Medallia review
  16. Mentored new fascinators
  17. Submitted a TRIPs case
  18. Ended the day with adherance above 90%
  19. Ended the day with zero transfers to escl8
  20. Received a perfect score from the Q.A. team
  21. Nominated someone for Cheer from Peers
  22. Submited a Proud Call to your team lead
  23. Reached out to a Guru
  24. Canceled a Zelle transaction