Submited aProud Call toyour teamleadUsedpersonalgrowth timethis month Ended theday withzerotransfers toescl8Submitteda TRIPscaseCanceleda ZelletransactionWelcomeda newcustomer toCapital OneEngaged inyour teamsslackchannelHad toreach outto DRTHelped aCustomerstress less byresolving theirdebit cardinquiryCompletedthePulse Checkof the weekNominatedsomeonefor Cheerfrom PeersReceived aperfectscore fromtheQ.A. teamScore a10/10on a FANs-High5 callUsedresourcesprovided byCDC/PropelParticipatedin a SXSHelped acustomerenroll inOLBEnded theday withadheranceabove 90%Wererecognizedin VoiceCelebrationLeft customerfeedback inslack channel#common-ffnMentorednewfascinators Receiveda MedalliareviewEnded theday withAHT lowerthan 300Started anew coursethroughCourseraReachedout to aGuruSubmited aProud Call toyour teamleadUsedpersonalgrowth timethis month Ended theday withzerotransfers toescl8Submitteda TRIPscaseCanceleda ZelletransactionWelcomeda newcustomer toCapital OneEngaged inyour teamsslackchannelHad toreach outto DRTHelped aCustomerstress less byresolving theirdebit cardinquiryCompletedthePulse Checkof the weekNominatedsomeonefor Cheerfrom PeersReceived aperfectscore fromtheQ.A. teamScore a10/10on a FANs-High5 callUsedresourcesprovided byCDC/PropelParticipatedin a SXSHelped acustomerenroll inOLBEnded theday withadheranceabove 90%Wererecognizedin VoiceCelebrationLeft customerfeedback inslack channel#common-ffnMentorednewfascinatorsReceiveda MedalliareviewEnded theday withAHT lowerthan 300Started anew coursethroughCourseraReachedout to aGuru

CX Voice - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submited a Proud Call to your team lead
  2. Used personal growth time this month
  3. Ended the day with zero transfers to escl8
  4. Submitted a TRIPs case
  5. Canceled a Zelle transaction
  6. Welcomed a new customer to Capital One
  7. Engaged in your teams slack channel
  8. Had to reach out to DRT
  9. Helped a Customer stress less by resolving their debit card inquiry
  10. Completed the Pulse Check of the week
  11. Nominated someone for Cheer from Peers
  12. Received a perfect score from the Q.A. team
  13. Score a 10/10 on a FANs-High5 call
  14. Used resources provided by CDC/Propel
  15. Participated in a SXS
  16. Helped a customer enroll in OLB
  17. Ended the day with adherance above 90%
  18. Were recognized in Voice Celebration
  19. Left customer feedback in slack channel #common-ffn
  20. Mentored new fascinators
  21. Received a Medallia review
  22. Ended the day with AHT lower than 300
  23. Started a new course through Coursera
  24. Reached out to a Guru