Usedpersonalgrowth timethis month Wererecognizedin VoiceCelebrationMentorednewfascinatorsHad toreach outto DRTEnded theday withadheranceabove 90%Left customerfeedback inslack channel#common-ffnUsedresourcesprovided byCDC/Propel Receiveda MedalliareviewEnded theday withAHT lowerthan 300Reachedout to aGuruHelped aCustomerstress less byresolving theirdebit cardinquirySubmitteda TRIPscaseEngaged inyour teamsslackchannelHelped acustomerenroll inOLBParticipatedin a SXSReceived aperfectscore fromtheQ.A. teamCanceleda ZelletransactionSubmited aProud Call toyour teamleadNominatedsomeonefor Cheerfrom PeersCompletedthePulse Checkof the weekEnded theday withzerotransfers toescl8Score a10/10on a FANs-High5 callWelcomeda newcustomer toCapital OneStarted anew coursethroughCourseraUsedpersonalgrowth timethis month Wererecognizedin VoiceCelebrationMentorednewfascinatorsHad toreach outto DRTEnded theday withadheranceabove 90%Left customerfeedback inslack channel#common-ffnUsedresourcesprovided byCDC/PropelReceiveda MedalliareviewEnded theday withAHT lowerthan 300Reachedout to aGuruHelped aCustomerstress less byresolving theirdebit cardinquirySubmitteda TRIPscaseEngaged inyour teamsslackchannelHelped acustomerenroll inOLBParticipatedin a SXSReceived aperfectscore fromtheQ.A. teamCanceleda ZelletransactionSubmited aProud Call toyour teamleadNominatedsomeonefor Cheerfrom PeersCompletedthePulse Checkof the weekEnded theday withzerotransfers toescl8Score a10/10on a FANs-High5 callWelcomeda newcustomer toCapital OneStarted anew coursethroughCoursera

CX Voice - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used personal growth time this month
  2. Were recognized in Voice Celebration
  3. Mentored new fascinators
  4. Had to reach out to DRT
  5. Ended the day with adherance above 90%
  6. Left customer feedback in slack channel #common-ffn
  7. Used resources provided by CDC/Propel
  8. Received a Medallia review
  9. Ended the day with AHT lower than 300
  10. Reached out to a Guru
  11. Helped a Customer stress less by resolving their debit card inquiry
  12. Submitted a TRIPs case
  13. Engaged in your teams slack channel
  14. Helped a customer enroll in OLB
  15. Participated in a SXS
  16. Received a perfect score from the Q.A. team
  17. Canceled a Zelle transaction
  18. Submited a Proud Call to your team lead
  19. Nominated someone for Cheer from Peers
  20. Completed the Pulse Check of the week
  21. Ended the day with zero transfers to escl8
  22. Score a 10/10 on a FANs-High5 call
  23. Welcomed a new customer to Capital One
  24. Started a new course through Coursera