Ended theday withadheranceabove 90% Receiveda MedalliareviewWelcomeda newcustomer toCapital OneHad toreach outto DRTScore a10/10on a FANs-High5 callParticipatedin a SXSCompletedthePulse Checkof the weekLeft customerfeedback inslack channel#common-ffnEngaged inyour teamsslackchannelSubmitteda TRIPscaseUsedpersonalgrowth timethis month Canceleda ZelletransactionMentorednewfascinatorsNominatedsomeonefor Cheerfrom PeersSubmited aProud Call toyour teamleadHelped acustomerenroll inOLBEnded theday withAHT lowerthan 300Ended theday withzerotransfers toescl8Received aperfectscore fromtheQ.A. teamWererecognizedin VoiceCelebrationUsedresourcesprovided byCDC/PropelStarted anew coursethroughCourseraReachedout to aGuruHelped aCustomerstress less byresolving theirdebit cardinquiryEnded theday withadheranceabove 90%Receiveda MedalliareviewWelcomeda newcustomer toCapital OneHad toreach outto DRTScore a10/10on a FANs-High5 callParticipatedin a SXSCompletedthePulse Checkof the weekLeft customerfeedback inslack channel#common-ffnEngaged inyour teamsslackchannelSubmitteda TRIPscaseUsedpersonalgrowth timethis month Canceleda ZelletransactionMentorednewfascinatorsNominatedsomeonefor Cheerfrom PeersSubmited aProud Call toyour teamleadHelped acustomerenroll inOLBEnded theday withAHT lowerthan 300Ended theday withzerotransfers toescl8Received aperfectscore fromtheQ.A. teamWererecognizedin VoiceCelebrationUsedresourcesprovided byCDC/PropelStarted anew coursethroughCourseraReachedout to aGuruHelped aCustomerstress less byresolving theirdebit cardinquiry

CX Voice - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ended the day with adherance above 90%
  2. Received a Medallia review
  3. Welcomed a new customer to Capital One
  4. Had to reach out to DRT
  5. Score a 10/10 on a FANs-High5 call
  6. Participated in a SXS
  7. Completed the Pulse Check of the week
  8. Left customer feedback in slack channel #common-ffn
  9. Engaged in your teams slack channel
  10. Submitted a TRIPs case
  11. Used personal growth time this month
  12. Canceled a Zelle transaction
  13. Mentored new fascinators
  14. Nominated someone for Cheer from Peers
  15. Submited a Proud Call to your team lead
  16. Helped a customer enroll in OLB
  17. Ended the day with AHT lower than 300
  18. Ended the day with zero transfers to escl8
  19. Received a perfect score from the Q.A. team
  20. Were recognized in Voice Celebration
  21. Used resources provided by CDC/Propel
  22. Started a new course through Coursera
  23. Reached out to a Guru
  24. Helped a Customer stress less by resolving their debit card inquiry