Had toreach outto DRTParticipatedin a SXSCompletedthePulse Checkof the weekReceived aperfectscore fromtheQ.A. teamUsedpersonalgrowth timethis month Left customerfeedback inslack channel#common-ffnSubmited aProud Call toyour teamleadUsedresourcesprovided byCDC/PropelHelped acustomerenroll inOLBWelcomeda newcustomer toCapital OneStarted anew coursethroughCourseraReachedout to aGuruEnded theday withadheranceabove 90%Wererecognizedin VoiceCelebrationScore a10/10on a FANs-High5 callEnded theday withzerotransfers toescl8Canceleda Zelletransaction Receiveda MedalliareviewEnded theday withAHT lowerthan 300Nominatedsomeonefor Cheerfrom PeersEngaged inyour teamsslackchannelSubmitteda TRIPscaseMentorednewfascinatorsHelped aCustomerstress less byresolving theirdebit cardinquiryHad toreach outto DRTParticipatedin a SXSCompletedthePulse Checkof the weekReceived aperfectscore fromtheQ.A. teamUsedpersonalgrowth timethis month Left customerfeedback inslack channel#common-ffnSubmited aProud Call toyour teamleadUsedresourcesprovided byCDC/PropelHelped acustomerenroll inOLBWelcomeda newcustomer toCapital OneStarted anew coursethroughCourseraReachedout to aGuruEnded theday withadheranceabove 90%Wererecognizedin VoiceCelebrationScore a10/10on a FANs-High5 callEnded theday withzerotransfers toescl8Canceleda ZelletransactionReceiveda MedalliareviewEnded theday withAHT lowerthan 300Nominatedsomeonefor Cheerfrom PeersEngaged inyour teamsslackchannelSubmitteda TRIPscaseMentorednewfascinatorsHelped aCustomerstress less byresolving theirdebit cardinquiry

CX Voice - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had to reach out to DRT
  2. Participated in a SXS
  3. Completed the Pulse Check of the week
  4. Received a perfect score from the Q.A. team
  5. Used personal growth time this month
  6. Left customer feedback in slack channel #common-ffn
  7. Submited a Proud Call to your team lead
  8. Used resources provided by CDC/Propel
  9. Helped a customer enroll in OLB
  10. Welcomed a new customer to Capital One
  11. Started a new course through Coursera
  12. Reached out to a Guru
  13. Ended the day with adherance above 90%
  14. Were recognized in Voice Celebration
  15. Score a 10/10 on a FANs-High5 call
  16. Ended the day with zero transfers to escl8
  17. Canceled a Zelle transaction
  18. Received a Medallia review
  19. Ended the day with AHT lower than 300
  20. Nominated someone for Cheer from Peers
  21. Engaged in your teams slack channel
  22. Submitted a TRIPs case
  23. Mentored new fascinators
  24. Helped a Customer stress less by resolving their debit card inquiry