Used KANA to get answer Faxed an EOB Reviewed claims sent claim back to reprocess Used IBAAG Needed Language Line did learnsource Full Green AHT 100% UES Score Quoted UCR Angry Caller Quoted Every level of Benefits on 1 call 100% Qfiniti Score Used one health port Used Cportal Sent out ROI form Transferred to CA Gave referrals Transferred to Medical Used PASS Full Green Adherence entered psych test auth Ghost call (no one on line) Entered routine auth Used KANA to get answer Faxed an EOB Reviewed claims sent claim back to reprocess Used IBAAG Needed Language Line did learnsource Full Green AHT 100% UES Score Quoted UCR Angry Caller Quoted Every level of Benefits on 1 call 100% Qfiniti Score Used one health port Used Cportal Sent out ROI form Transferred to CA Gave referrals Transferred to Medical Used PASS Full Green Adherence entered psych test auth Ghost call (no one on line) Entered routine auth
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Used
KANA
to get answer
Faxed
an
EOB
Reviewed
claims
sent claim
back to reprocess
Used IBAAG
Needed
Language
Line
did learnsource
Full Green AHT
100%
UES
Score
Quoted
UCR
Angry
Caller
Quoted
Every level of Benefits
on 1 call
100%
Qfiniti
Score
Used one health port
Used Cportal
Sent out
ROI form
Transferred to
CA
Gave
referrals
Transferred
to
Medical
Used PASS
Full
Green
Adherence
entered
psych test auth
Ghost call
(no one on line)
Entered
routine auth