Respondedto callerwithEmpathy100%QAScoreUsedCompassionstatementUsedPleaseandThank youCompletedHandwrittenNoteTookOwnershipof callEngagedthecallerAsked forhelp fromteammate orsupervisorMade a greatconnectionwith thecallerDe-escalatedan AngryCallerReceivedPositive UESCustomerCommentsNOWAPMOHelped ateammateFull GreenAdherenceReducedACW by10secondsPerfectAttendancefor themonthEscalatedan ongoingissue toSupervisorUsedKANA tofind answerto questionAnticipatedCaller'sNeedsUsedEffectiveListeningSkillsMaintainedControl ofthe callFullGreenAHTGaveWebresources100%UESRespondedto callerwithEmpathy100%QAScoreUsedCompassionstatementUsedPleaseandThank youCompletedHandwrittenNoteTookOwnershipof callEngagedthecallerAsked forhelp fromteammate orsupervisorMade a greatconnectionwith thecallerDe-escalatedan AngryCallerReceivedPositive UESCustomerCommentsNOWAPMOHelped ateammateFull GreenAdherenceReducedACW by10secondsPerfectAttendancefor themonthEscalatedan ongoingissue toSupervisorUsedKANA tofind answerto questionAnticipatedCaller'sNeedsUsedEffectiveListeningSkillsMaintainedControl ofthe callFullGreenAHTGaveWebresources100%UES

CCP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Responded to caller with Empathy
  2. 100% QA Score
  3. Used Compassion statement
  4. Used Please and Thank you
  5. Completed Handwritten Note
  6. Took Ownership of call
  7. Engaged the caller
  8. Asked for help from teammate or supervisor
  9. Made a great connection with the caller
  10. De-escalated an Angry Caller
  11. Received Positive UES Customer Comments
  12. NO WAPMO
  13. Helped a teammate
  14. Full Green Adherence
  15. Reduced ACW by 10 seconds
  16. Perfect Attendance for the month
  17. Escalated an ongoing issue to Supervisor
  18. Used KANA to find answer to question
  19. Anticipated Caller's Needs
  20. Used Effective Listening Skills
  21. Maintained Control of the call
  22. Full Green AHT
  23. Gave Web resources
  24. 100% UES