MaintainedControl ofthe callReducedACW by10secondsEscalatedan ongoingissue toSupervisorAsked forhelp fromteammate orsupervisorCompletedHandwrittenNoteUsedPleaseandThank youNOWAPMOPerfectAttendancefor themonthRespondedto callerwithEmpathyUsedEffectiveListeningSkills100%UESFullGreenAHTFull GreenAdherenceGaveWebresourcesTookOwnershipof callReceivedPositive UESCustomerCommentsAnticipatedCaller'sNeeds100%QAScoreHelped ateammateEngagedthecallerUsedKANA tofind answerto questionMade a greatconnectionwith thecallerUsedCompassionstatementDe-escalatedan AngryCallerMaintainedControl ofthe callReducedACW by10secondsEscalatedan ongoingissue toSupervisorAsked forhelp fromteammate orsupervisorCompletedHandwrittenNoteUsedPleaseandThank youNOWAPMOPerfectAttendancefor themonthRespondedto callerwithEmpathyUsedEffectiveListeningSkills100%UESFullGreenAHTFull GreenAdherenceGaveWebresourcesTookOwnershipof callReceivedPositive UESCustomerCommentsAnticipatedCaller'sNeeds100%QAScoreHelped ateammateEngagedthecallerUsedKANA tofind answerto questionMade a greatconnectionwith thecallerUsedCompassionstatementDe-escalatedan AngryCaller

CCP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintained Control of the call
  2. Reduced ACW by 10 seconds
  3. Escalated an ongoing issue to Supervisor
  4. Asked for help from teammate or supervisor
  5. Completed Handwritten Note
  6. Used Please and Thank you
  7. NO WAPMO
  8. Perfect Attendance for the month
  9. Responded to caller with Empathy
  10. Used Effective Listening Skills
  11. 100% UES
  12. Full Green AHT
  13. Full Green Adherence
  14. Gave Web resources
  15. Took Ownership of call
  16. Received Positive UES Customer Comments
  17. Anticipated Caller's Needs
  18. 100% QA Score
  19. Helped a teammate
  20. Engaged the caller
  21. Used KANA to find answer to question
  22. Made a great connection with the caller
  23. Used Compassion statement
  24. De-escalated an Angry Caller