Escalatedan ongoingissue toSupervisorUsedEffectiveListeningSkillsUsedPleaseandThank youNOWAPMOAsked forhelp fromteammate orsupervisorUsedCompassionstatement100%UESUsedKANA tofind answerto questionMaintainedControl ofthe callMade a greatconnectionwith thecallerDe-escalatedan AngryCallerFullGreenAHTReducedACW by10secondsHelped ateammateReceivedPositive UESCustomerCommentsTookOwnershipof callCompletedHandwrittenNoteRespondedto callerwithEmpathyAnticipatedCaller'sNeedsFull GreenAdherence100%QAScoreEngagedthecallerGaveWebresourcesPerfectAttendancefor themonthEscalatedan ongoingissue toSupervisorUsedEffectiveListeningSkillsUsedPleaseandThank youNOWAPMOAsked forhelp fromteammate orsupervisorUsedCompassionstatement100%UESUsedKANA tofind answerto questionMaintainedControl ofthe callMade a greatconnectionwith thecallerDe-escalatedan AngryCallerFullGreenAHTReducedACW by10secondsHelped ateammateReceivedPositive UESCustomerCommentsTookOwnershipof callCompletedHandwrittenNoteRespondedto callerwithEmpathyAnticipatedCaller'sNeedsFull GreenAdherence100%QAScoreEngagedthecallerGaveWebresourcesPerfectAttendancefor themonth

CCP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalated an ongoing issue to Supervisor
  2. Used Effective Listening Skills
  3. Used Please and Thank you
  4. NO WAPMO
  5. Asked for help from teammate or supervisor
  6. Used Compassion statement
  7. 100% UES
  8. Used KANA to find answer to question
  9. Maintained Control of the call
  10. Made a great connection with the caller
  11. De-escalated an Angry Caller
  12. Full Green AHT
  13. Reduced ACW by 10 seconds
  14. Helped a teammate
  15. Received Positive UES Customer Comments
  16. Took Ownership of call
  17. Completed Handwritten Note
  18. Responded to caller with Empathy
  19. Anticipated Caller's Needs
  20. Full Green Adherence
  21. 100% QA Score
  22. Engaged the caller
  23. Gave Web resources
  24. Perfect Attendance for the month