De-escalatedan AngryCallerCompletedHandwrittenNoteAnticipatedCaller'sNeeds100%UESPerfectAttendancefor themonthUsedEffectiveListeningSkillsUsedPleaseandThank youEngagedthecallerNOWAPMOUsedCompassionstatement100%QAScoreAsked forhelp fromteammate orsupervisorRespondedto callerwithEmpathyFull GreenAdherenceMaintainedControl ofthe callGaveWebresourcesMade a greatconnectionwith thecallerFullGreenAHTEscalatedan ongoingissue toSupervisorReducedACW by10secondsTookOwnershipof callUsedKANA tofind answerto questionHelped ateammateReceivedPositive UESCustomerCommentsDe-escalatedan AngryCallerCompletedHandwrittenNoteAnticipatedCaller'sNeeds100%UESPerfectAttendancefor themonthUsedEffectiveListeningSkillsUsedPleaseandThank youEngagedthecallerNOWAPMOUsedCompassionstatement100%QAScoreAsked forhelp fromteammate orsupervisorRespondedto callerwithEmpathyFull GreenAdherenceMaintainedControl ofthe callGaveWebresourcesMade a greatconnectionwith thecallerFullGreenAHTEscalatedan ongoingissue toSupervisorReducedACW by10secondsTookOwnershipof callUsedKANA tofind answerto questionHelped ateammateReceivedPositive UESCustomerComments

CCP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. De-escalated an Angry Caller
  2. Completed Handwritten Note
  3. Anticipated Caller's Needs
  4. 100% UES
  5. Perfect Attendance for the month
  6. Used Effective Listening Skills
  7. Used Please and Thank you
  8. Engaged the caller
  9. NO WAPMO
  10. Used Compassion statement
  11. 100% QA Score
  12. Asked for help from teammate or supervisor
  13. Responded to caller with Empathy
  14. Full Green Adherence
  15. Maintained Control of the call
  16. Gave Web resources
  17. Made a great connection with the caller
  18. Full Green AHT
  19. Escalated an ongoing issue to Supervisor
  20. Reduced ACW by 10 seconds
  21. Took Ownership of call
  22. Used KANA to find answer to question
  23. Helped a teammate
  24. Received Positive UES Customer Comments