100%UESNOWAPMOUsedCompassionstatementCompletedHandwrittenNoteFull GreenAdherenceAsked forhelp fromteammate orsupervisorRespondedto callerwithEmpathyPerfectAttendancefor themonthReceivedPositive UESCustomerCommentsUsedEffectiveListeningSkillsTookOwnershipof callFullGreenAHTEscalatedan ongoingissue toSupervisor100%QAScoreGaveWebresourcesHelped ateammateEngagedthecallerUsedKANA tofind answerto questionUsedPleaseandThank youDe-escalatedan AngryCallerAnticipatedCaller'sNeedsReducedACW by10secondsMade a greatconnectionwith thecallerMaintainedControl ofthe call100%UESNOWAPMOUsedCompassionstatementCompletedHandwrittenNoteFull GreenAdherenceAsked forhelp fromteammate orsupervisorRespondedto callerwithEmpathyPerfectAttendancefor themonthReceivedPositive UESCustomerCommentsUsedEffectiveListeningSkillsTookOwnershipof callFullGreenAHTEscalatedan ongoingissue toSupervisor100%QAScoreGaveWebresourcesHelped ateammateEngagedthecallerUsedKANA tofind answerto questionUsedPleaseandThank youDe-escalatedan AngryCallerAnticipatedCaller'sNeedsReducedACW by10secondsMade a greatconnectionwith thecallerMaintainedControl ofthe call

CCP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% UES
  2. NO WAPMO
  3. Used Compassion statement
  4. Completed Handwritten Note
  5. Full Green Adherence
  6. Asked for help from teammate or supervisor
  7. Responded to caller with Empathy
  8. Perfect Attendance for the month
  9. Received Positive UES Customer Comments
  10. Used Effective Listening Skills
  11. Took Ownership of call
  12. Full Green AHT
  13. Escalated an ongoing issue to Supervisor
  14. 100% QA Score
  15. Gave Web resources
  16. Helped a teammate
  17. Engaged the caller
  18. Used KANA to find answer to question
  19. Used Please and Thank you
  20. De-escalated an Angry Caller
  21. Anticipated Caller's Needs
  22. Reduced ACW by 10 seconds
  23. Made a great connection with the caller
  24. Maintained Control of the call