CompletedHandwrittenNoteMaintainedControl ofthe callUsedPleaseandThank youUsedEffectiveListeningSkillsFullGreenAHTMade a greatconnectionwith thecallerUsedKANA tofind answerto questionAsked forhelp fromteammate orsupervisorFull GreenAdherence100%QAScore100%UESReducedACW by10secondsPerfectAttendancefor themonthRespondedto callerwithEmpathyUsedCompassionstatementGaveWebresourcesTookOwnershipof callHelped ateammateDe-escalatedan AngryCallerEngagedthecallerNOWAPMOReceivedPositive UESCustomerCommentsAnticipatedCaller'sNeedsEscalatedan ongoingissue toSupervisorCompletedHandwrittenNoteMaintainedControl ofthe callUsedPleaseandThank youUsedEffectiveListeningSkillsFullGreenAHTMade a greatconnectionwith thecallerUsedKANA tofind answerto questionAsked forhelp fromteammate orsupervisorFull GreenAdherence100%QAScore100%UESReducedACW by10secondsPerfectAttendancefor themonthRespondedto callerwithEmpathyUsedCompassionstatementGaveWebresourcesTookOwnershipof callHelped ateammateDe-escalatedan AngryCallerEngagedthecallerNOWAPMOReceivedPositive UESCustomerCommentsAnticipatedCaller'sNeedsEscalatedan ongoingissue toSupervisor

CCP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed Handwritten Note
  2. Maintained Control of the call
  3. Used Please and Thank you
  4. Used Effective Listening Skills
  5. Full Green AHT
  6. Made a great connection with the caller
  7. Used KANA to find answer to question
  8. Asked for help from teammate or supervisor
  9. Full Green Adherence
  10. 100% QA Score
  11. 100% UES
  12. Reduced ACW by 10 seconds
  13. Perfect Attendance for the month
  14. Responded to caller with Empathy
  15. Used Compassion statement
  16. Gave Web resources
  17. Took Ownership of call
  18. Helped a teammate
  19. De-escalated an Angry Caller
  20. Engaged the caller
  21. NO WAPMO
  22. Received Positive UES Customer Comments
  23. Anticipated Caller's Needs
  24. Escalated an ongoing issue to Supervisor