Asked forhelp fromteammate orsupervisorFull GreenAdherence100%UESNOWAPMO100%QAScoreUsedEffectiveListeningSkillsReceivedPositive UESCustomerCommentsAnticipatedCaller'sNeedsHelped ateammateCompletedHandwrittenNoteEngagedthecallerEscalatedan ongoingissue toSupervisorUsedPleaseandThank youPerfectAttendancefor themonthDe-escalatedan AngryCallerReducedACW by10secondsUsedKANA tofind answerto questionGaveWebresourcesTookOwnershipof callFullGreenAHTUsedCompassionstatementMaintainedControl ofthe callMade a greatconnectionwith thecallerRespondedto callerwithEmpathyAsked forhelp fromteammate orsupervisorFull GreenAdherence100%UESNOWAPMO100%QAScoreUsedEffectiveListeningSkillsReceivedPositive UESCustomerCommentsAnticipatedCaller'sNeedsHelped ateammateCompletedHandwrittenNoteEngagedthecallerEscalatedan ongoingissue toSupervisorUsedPleaseandThank youPerfectAttendancefor themonthDe-escalatedan AngryCallerReducedACW by10secondsUsedKANA tofind answerto questionGaveWebresourcesTookOwnershipof callFullGreenAHTUsedCompassionstatementMaintainedControl ofthe callMade a greatconnectionwith thecallerRespondedto callerwithEmpathy

CCP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked for help from teammate or supervisor
  2. Full Green Adherence
  3. 100% UES
  4. NO WAPMO
  5. 100% QA Score
  6. Used Effective Listening Skills
  7. Received Positive UES Customer Comments
  8. Anticipated Caller's Needs
  9. Helped a teammate
  10. Completed Handwritten Note
  11. Engaged the caller
  12. Escalated an ongoing issue to Supervisor
  13. Used Please and Thank you
  14. Perfect Attendance for the month
  15. De-escalated an Angry Caller
  16. Reduced ACW by 10 seconds
  17. Used KANA to find answer to question
  18. Gave Web resources
  19. Took Ownership of call
  20. Full Green AHT
  21. Used Compassion statement
  22. Maintained Control of the call
  23. Made a great connection with the caller
  24. Responded to caller with Empathy