Asked forhelp fromteammate orsupervisorNOWAPMOUsedKANA tofind answerto questionGaveWebresourcesEngagedthecallerFull GreenAdherenceUsedCompassionstatementReceivedPositive UESCustomerCommentsTookOwnershipof callAnticipatedCaller'sNeedsHelped ateammate100%UESDe-escalatedan AngryCallerEscalatedan ongoingissue toSupervisorPerfectAttendancefor themonthUsedPleaseandThank youMade a greatconnectionwith thecallerReducedACW by10seconds100%QAScoreUsedEffectiveListeningSkillsCompletedHandwrittenNoteRespondedto callerwithEmpathyMaintainedControl ofthe callFullGreenAHTAsked forhelp fromteammate orsupervisorNOWAPMOUsedKANA tofind answerto questionGaveWebresourcesEngagedthecallerFull GreenAdherenceUsedCompassionstatementReceivedPositive UESCustomerCommentsTookOwnershipof callAnticipatedCaller'sNeedsHelped ateammate100%UESDe-escalatedan AngryCallerEscalatedan ongoingissue toSupervisorPerfectAttendancefor themonthUsedPleaseandThank youMade a greatconnectionwith thecallerReducedACW by10seconds100%QAScoreUsedEffectiveListeningSkillsCompletedHandwrittenNoteRespondedto callerwithEmpathyMaintainedControl ofthe callFullGreenAHT

CCP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked for help from teammate or supervisor
  2. NO WAPMO
  3. Used KANA to find answer to question
  4. Gave Web resources
  5. Engaged the caller
  6. Full Green Adherence
  7. Used Compassion statement
  8. Received Positive UES Customer Comments
  9. Took Ownership of call
  10. Anticipated Caller's Needs
  11. Helped a teammate
  12. 100% UES
  13. De-escalated an Angry Caller
  14. Escalated an ongoing issue to Supervisor
  15. Perfect Attendance for the month
  16. Used Please and Thank you
  17. Made a great connection with the caller
  18. Reduced ACW by 10 seconds
  19. 100% QA Score
  20. Used Effective Listening Skills
  21. Completed Handwritten Note
  22. Responded to caller with Empathy
  23. Maintained Control of the call
  24. Full Green AHT