Respondedto callerwithEmpathyReducedACW by10secondsAnticipatedCaller'sNeedsGaveWebresourcesFull GreenAdherence100%QAScoreCompletedHandwrittenNoteUsedPleaseandThank youMade a greatconnectionwith thecallerUsedEffectiveListeningSkillsDe-escalatedan AngryCallerUsedCompassionstatementUsedKANA tofind answerto question100%UESTookOwnershipof callMaintainedControl ofthe callFullGreenAHTPerfectAttendancefor themonthEngagedthecallerHelped ateammateAsked forhelp fromteammate orsupervisorEscalatedan ongoingissue toSupervisorNOWAPMOReceivedPositive UESCustomerCommentsRespondedto callerwithEmpathyReducedACW by10secondsAnticipatedCaller'sNeedsGaveWebresourcesFull GreenAdherence100%QAScoreCompletedHandwrittenNoteUsedPleaseandThank youMade a greatconnectionwith thecallerUsedEffectiveListeningSkillsDe-escalatedan AngryCallerUsedCompassionstatementUsedKANA tofind answerto question100%UESTookOwnershipof callMaintainedControl ofthe callFullGreenAHTPerfectAttendancefor themonthEngagedthecallerHelped ateammateAsked forhelp fromteammate orsupervisorEscalatedan ongoingissue toSupervisorNOWAPMOReceivedPositive UESCustomerComments

CCP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Responded to caller with Empathy
  2. Reduced ACW by 10 seconds
  3. Anticipated Caller's Needs
  4. Gave Web resources
  5. Full Green Adherence
  6. 100% QA Score
  7. Completed Handwritten Note
  8. Used Please and Thank you
  9. Made a great connection with the caller
  10. Used Effective Listening Skills
  11. De-escalated an Angry Caller
  12. Used Compassion statement
  13. Used KANA to find answer to question
  14. 100% UES
  15. Took Ownership of call
  16. Maintained Control of the call
  17. Full Green AHT
  18. Perfect Attendance for the month
  19. Engaged the caller
  20. Helped a teammate
  21. Asked for help from teammate or supervisor
  22. Escalated an ongoing issue to Supervisor
  23. NO WAPMO
  24. Received Positive UES Customer Comments