100%QAScoreMaintainedControl ofthe callTookOwnershipof callHelped ateammateAsked forhelp fromteammate orsupervisorDe-escalatedan AngryCallerUsedCompassionstatementMade a greatconnectionwith thecallerGaveWebresourcesCompletedHandwrittenNoteNOWAPMO100%UESEscalatedan ongoingissue toSupervisorFullGreenAHTReducedACW by10secondsFull GreenAdherenceAnticipatedCaller'sNeedsRespondedto callerwithEmpathyEngagedthecallerUsedPleaseandThank youUsedKANA tofind answerto questionPerfectAttendancefor themonthUsedEffectiveListeningSkillsReceivedPositive UESCustomerComments100%QAScoreMaintainedControl ofthe callTookOwnershipof callHelped ateammateAsked forhelp fromteammate orsupervisorDe-escalatedan AngryCallerUsedCompassionstatementMade a greatconnectionwith thecallerGaveWebresourcesCompletedHandwrittenNoteNOWAPMO100%UESEscalatedan ongoingissue toSupervisorFullGreenAHTReducedACW by10secondsFull GreenAdherenceAnticipatedCaller'sNeedsRespondedto callerwithEmpathyEngagedthecallerUsedPleaseandThank youUsedKANA tofind answerto questionPerfectAttendancefor themonthUsedEffectiveListeningSkillsReceivedPositive UESCustomerComments

CCP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% QA Score
  2. Maintained Control of the call
  3. Took Ownership of call
  4. Helped a teammate
  5. Asked for help from teammate or supervisor
  6. De-escalated an Angry Caller
  7. Used Compassion statement
  8. Made a great connection with the caller
  9. Gave Web resources
  10. Completed Handwritten Note
  11. NO WAPMO
  12. 100% UES
  13. Escalated an ongoing issue to Supervisor
  14. Full Green AHT
  15. Reduced ACW by 10 seconds
  16. Full Green Adherence
  17. Anticipated Caller's Needs
  18. Responded to caller with Empathy
  19. Engaged the caller
  20. Used Please and Thank you
  21. Used KANA to find answer to question
  22. Perfect Attendance for the month
  23. Used Effective Listening Skills
  24. Received Positive UES Customer Comments