Escalatedan ongoingissue toSupervisorTookOwnershipof callRespondedto callerwithEmpathyHelped ateammateGaveWebresources100%QAScoreAsked forhelp fromteammate orsupervisorEngagedthecallerDe-escalatedan AngryCallerFullGreenAHTReceivedPositive UESCustomerCommentsPerfectAttendancefor themonthUsedCompassionstatementReducedACW by10secondsUsedPleaseandThank youUsedKANA tofind answerto question100%UESMaintainedControl ofthe callNOWAPMOUsedEffectiveListeningSkillsMade a greatconnectionwith thecallerCompletedHandwrittenNoteAnticipatedCaller'sNeedsFull GreenAdherenceEscalatedan ongoingissue toSupervisorTookOwnershipof callRespondedto callerwithEmpathyHelped ateammateGaveWebresources100%QAScoreAsked forhelp fromteammate orsupervisorEngagedthecallerDe-escalatedan AngryCallerFullGreenAHTReceivedPositive UESCustomerCommentsPerfectAttendancefor themonthUsedCompassionstatementReducedACW by10secondsUsedPleaseandThank youUsedKANA tofind answerto question100%UESMaintainedControl ofthe callNOWAPMOUsedEffectiveListeningSkillsMade a greatconnectionwith thecallerCompletedHandwrittenNoteAnticipatedCaller'sNeedsFull GreenAdherence

CCP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalated an ongoing issue to Supervisor
  2. Took Ownership of call
  3. Responded to caller with Empathy
  4. Helped a teammate
  5. Gave Web resources
  6. 100% QA Score
  7. Asked for help from teammate or supervisor
  8. Engaged the caller
  9. De-escalated an Angry Caller
  10. Full Green AHT
  11. Received Positive UES Customer Comments
  12. Perfect Attendance for the month
  13. Used Compassion statement
  14. Reduced ACW by 10 seconds
  15. Used Please and Thank you
  16. Used KANA to find answer to question
  17. 100% UES
  18. Maintained Control of the call
  19. NO WAPMO
  20. Used Effective Listening Skills
  21. Made a great connection with the caller
  22. Completed Handwritten Note
  23. Anticipated Caller's Needs
  24. Full Green Adherence