100%QAScoreGaveWebresources100%UESDe-escalatedan AngryCallerCompletedHandwrittenNoteTookOwnershipof callNOWAPMOEscalatedan ongoingissue toSupervisorReducedACW by10secondsMade a greatconnectionwith thecallerAnticipatedCaller'sNeedsPerfectAttendancefor themonthUsedKANA tofind answerto questionUsedEffectiveListeningSkillsReceivedPositive UESCustomerCommentsRespondedto callerwithEmpathyUsedCompassionstatementEngagedthecallerFullGreenAHTAsked forhelp fromteammate orsupervisorMaintainedControl ofthe callFull GreenAdherenceUsedPleaseandThank youHelped ateammate100%QAScoreGaveWebresources100%UESDe-escalatedan AngryCallerCompletedHandwrittenNoteTookOwnershipof callNOWAPMOEscalatedan ongoingissue toSupervisorReducedACW by10secondsMade a greatconnectionwith thecallerAnticipatedCaller'sNeedsPerfectAttendancefor themonthUsedKANA tofind answerto questionUsedEffectiveListeningSkillsReceivedPositive UESCustomerCommentsRespondedto callerwithEmpathyUsedCompassionstatementEngagedthecallerFullGreenAHTAsked forhelp fromteammate orsupervisorMaintainedControl ofthe callFull GreenAdherenceUsedPleaseandThank youHelped ateammate

CCP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% QA Score
  2. Gave Web resources
  3. 100% UES
  4. De-escalated an Angry Caller
  5. Completed Handwritten Note
  6. Took Ownership of call
  7. NO WAPMO
  8. Escalated an ongoing issue to Supervisor
  9. Reduced ACW by 10 seconds
  10. Made a great connection with the caller
  11. Anticipated Caller's Needs
  12. Perfect Attendance for the month
  13. Used KANA to find answer to question
  14. Used Effective Listening Skills
  15. Received Positive UES Customer Comments
  16. Responded to caller with Empathy
  17. Used Compassion statement
  18. Engaged the caller
  19. Full Green AHT
  20. Asked for help from teammate or supervisor
  21. Maintained Control of the call
  22. Full Green Adherence
  23. Used Please and Thank you
  24. Helped a teammate