UsedKANA tofind answerto questionMaintainedControl ofthe callCompletedHandwrittenNoteHelped ateammateFullGreenAHTRespondedto callerwithEmpathy100%UESPerfectAttendancefor themonthReducedACW by10secondsAnticipatedCaller'sNeedsGaveWebresourcesUsedCompassionstatementEscalatedan ongoingissue toSupervisorEngagedthecallerTookOwnershipof callNOWAPMOFull GreenAdherenceReceivedPositive UESCustomerCommentsUsedEffectiveListeningSkillsDe-escalatedan AngryCaller100%QAScoreMade a greatconnectionwith thecallerUsedPleaseandThank youAsked forhelp fromteammate orsupervisorUsedKANA tofind answerto questionMaintainedControl ofthe callCompletedHandwrittenNoteHelped ateammateFullGreenAHTRespondedto callerwithEmpathy100%UESPerfectAttendancefor themonthReducedACW by10secondsAnticipatedCaller'sNeedsGaveWebresourcesUsedCompassionstatementEscalatedan ongoingissue toSupervisorEngagedthecallerTookOwnershipof callNOWAPMOFull GreenAdherenceReceivedPositive UESCustomerCommentsUsedEffectiveListeningSkillsDe-escalatedan AngryCaller100%QAScoreMade a greatconnectionwith thecallerUsedPleaseandThank youAsked forhelp fromteammate orsupervisor

CCP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used KANA to find answer to question
  2. Maintained Control of the call
  3. Completed Handwritten Note
  4. Helped a teammate
  5. Full Green AHT
  6. Responded to caller with Empathy
  7. 100% UES
  8. Perfect Attendance for the month
  9. Reduced ACW by 10 seconds
  10. Anticipated Caller's Needs
  11. Gave Web resources
  12. Used Compassion statement
  13. Escalated an ongoing issue to Supervisor
  14. Engaged the caller
  15. Took Ownership of call
  16. NO WAPMO
  17. Full Green Adherence
  18. Received Positive UES Customer Comments
  19. Used Effective Listening Skills
  20. De-escalated an Angry Caller
  21. 100% QA Score
  22. Made a great connection with the caller
  23. Used Please and Thank you
  24. Asked for help from teammate or supervisor