100%UESUsedEffectiveListeningSkillsReceivedPositive UESCustomerComments100%QAScoreFullGreenAHTMaintainedControl ofthe callPerfectAttendancefor themonthUsedKANA tofind answerto questionRespondedto callerwithEmpathyEscalatedan ongoingissue toSupervisorGaveWebresourcesReducedACW by10secondsNOWAPMOFull GreenAdherenceHelped ateammateMade a greatconnectionwith thecallerAnticipatedCaller'sNeedsEngagedthecallerTookOwnershipof callCompletedHandwrittenNoteUsedPleaseandThank youDe-escalatedan AngryCallerUsedCompassionstatementAsked forhelp fromteammate orsupervisor100%UESUsedEffectiveListeningSkillsReceivedPositive UESCustomerComments100%QAScoreFullGreenAHTMaintainedControl ofthe callPerfectAttendancefor themonthUsedKANA tofind answerto questionRespondedto callerwithEmpathyEscalatedan ongoingissue toSupervisorGaveWebresourcesReducedACW by10secondsNOWAPMOFull GreenAdherenceHelped ateammateMade a greatconnectionwith thecallerAnticipatedCaller'sNeedsEngagedthecallerTookOwnershipof callCompletedHandwrittenNoteUsedPleaseandThank youDe-escalatedan AngryCallerUsedCompassionstatementAsked forhelp fromteammate orsupervisor

CCP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% UES
  2. Used Effective Listening Skills
  3. Received Positive UES Customer Comments
  4. 100% QA Score
  5. Full Green AHT
  6. Maintained Control of the call
  7. Perfect Attendance for the month
  8. Used KANA to find answer to question
  9. Responded to caller with Empathy
  10. Escalated an ongoing issue to Supervisor
  11. Gave Web resources
  12. Reduced ACW by 10 seconds
  13. NO WAPMO
  14. Full Green Adherence
  15. Helped a teammate
  16. Made a great connection with the caller
  17. Anticipated Caller's Needs
  18. Engaged the caller
  19. Took Ownership of call
  20. Completed Handwritten Note
  21. Used Please and Thank you
  22. De-escalated an Angry Caller
  23. Used Compassion statement
  24. Asked for help from teammate or supervisor