EngagedthecallerAsked forhelp fromteammate orsupervisorAnticipatedCaller'sNeedsFull GreenAdherence100%QAScore100%UESReceivedPositive UESCustomerCommentsPerfectAttendancefor themonthTookOwnershipof callNOWAPMOUsedKANA tofind answerto questionHelped ateammateCompletedHandwrittenNoteMaintainedControl ofthe callDe-escalatedan AngryCallerMade a greatconnectionwith thecallerEscalatedan ongoingissue toSupervisorFullGreenAHTReducedACW by10secondsUsedCompassionstatementUsedPleaseandThank youUsedEffectiveListeningSkillsGaveWebresourcesRespondedto callerwithEmpathyEngagedthecallerAsked forhelp fromteammate orsupervisorAnticipatedCaller'sNeedsFull GreenAdherence100%QAScore100%UESReceivedPositive UESCustomerCommentsPerfectAttendancefor themonthTookOwnershipof callNOWAPMOUsedKANA tofind answerto questionHelped ateammateCompletedHandwrittenNoteMaintainedControl ofthe callDe-escalatedan AngryCallerMade a greatconnectionwith thecallerEscalatedan ongoingissue toSupervisorFullGreenAHTReducedACW by10secondsUsedCompassionstatementUsedPleaseandThank youUsedEffectiveListeningSkillsGaveWebresourcesRespondedto callerwithEmpathy

CCP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Engaged the caller
  2. Asked for help from teammate or supervisor
  3. Anticipated Caller's Needs
  4. Full Green Adherence
  5. 100% QA Score
  6. 100% UES
  7. Received Positive UES Customer Comments
  8. Perfect Attendance for the month
  9. Took Ownership of call
  10. NO WAPMO
  11. Used KANA to find answer to question
  12. Helped a teammate
  13. Completed Handwritten Note
  14. Maintained Control of the call
  15. De-escalated an Angry Caller
  16. Made a great connection with the caller
  17. Escalated an ongoing issue to Supervisor
  18. Full Green AHT
  19. Reduced ACW by 10 seconds
  20. Used Compassion statement
  21. Used Please and Thank you
  22. Used Effective Listening Skills
  23. Gave Web resources
  24. Responded to caller with Empathy