This bingo card has a free space and 24 words: Engaged the caller, Gave Web resources, Escalated an ongoing issue to Supervisor, Used KANA to find answer to question, Completed Handwritten Note, Asked for help from teammate or supervisor, NO WAPMO, Full Green AHT, Used Please and Thank you, Made a great connection with the caller, Responded to caller with Empathy, 100% UES, Perfect Attendance for the month, Took Ownership of call, Full Green Adherence, Used Compassion statement, Maintained Control of the call, Helped a teammate, Anticipated Caller's Needs, Used Effective Listening Skills, Received Positive UES Customer Comments, De-escalated an Angry Caller, Reduced ACW by 10 seconds and 100% QA Score.
Team Lead Bingo | June Tigard Intake Bingo | Intake Bingo | CC Admin Call BINGO | UHC Bingo
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