Patient asksfor 3+ itemsin drive thruwithoutcalling aheadPatient needsnew PA onmedicinethey've beenonPatient calls forrefills, but they're out.Acts surprised thattheir bottle has said"0 Refills" the entiretime they've had it.I need myentire profiletransferredfrom anotherpharmacyI need myadderall orvyvanserefilledInsurancecompany down,had to reboottheir system, callback in 1-4hours.employeecompletelybutchers amed name"I needthe newshinglesshot"I've never hada deductiblebefore, butthey're onmedicare.Providerrefuses refills,patient hasn'tbeen seen inover 1 year."This isWalgreens,not CVS."Medicinesent to usrather thananotherpharmacytricare reports nomedical/pharmacybenefitsMedicationwe need ison backorderor recalled.Free!"Do youguys dothe covidtest?"Someonetries totransfer anew controlRxSystem sayswe are OOS,but we arenot.I needeverythingtransferredto anotherpharmacy.Newinsurance -->pharmacynotcontractedWhen areyou going tohave thenew covidvaccine?Persondoesn'tknow theD.O.B.When askedwhen they wouldlike to picksomething ups,they respond,"now""I needa flushot""You don'ttake xinsurance?""Myinsurance isthe same aslast year",but it isn't.Lost RX/ EarlyRefillPatient arrivesto pick up E-RXafter justleaving office15 minutesago.,Patient gives usthe wrong name,only supply theirlegal name whenfurther prompted.Patient gets call ortext, calls us toask what it wasabout rather thanlistening to/readingitD.M. calls3+ timesin one daycomplainsaboutEliquis/drugpricingPatientcompletelybutchers amed nameDoctor tellspatient their Rxis ready and/orthe cost ontheir insuranceCMNform,neededagain.Is my Rx ready?We havenothing. Theysaid they wouldsend it hoursago.I needsyringes"What's adeductible?"Patient asksfor 3+ itemsin drive thruwithoutcalling aheadPatient needsnew PA onmedicinethey've beenonPatient calls forrefills, but they're out.Acts surprised thattheir bottle has said"0 Refills" the entiretime they've had it.I need myentire profiletransferredfrom anotherpharmacyI need myadderall orvyvanserefilledInsurancecompany down,had to reboottheir system, callback in 1-4hours.employeecompletelybutchers amed name"I needthe newshinglesshot"I've never hada deductiblebefore, butthey're onmedicare.Providerrefuses refills,patient hasn'tbeen seen inover 1 year."This isWalgreens,not CVS."Medicinesent to usrather thananotherpharmacytricare reports nomedical/pharmacybenefitsMedicationwe need ison backorderor recalled.Free!"Do youguys dothe covidtest?"Someonetries totransfer anew controlRxSystem sayswe are OOS,but we arenot.I needeverythingtransferredto anotherpharmacy.Newinsurance -->pharmacynotcontractedWhen areyou going tohave thenew covidvaccine?Persondoesn'tknow theD.O.B.When askedwhen they wouldlike to picksomething ups,they respond,"now""I needa flushot""You don'ttake xinsurance?""Myinsurance isthe same aslast year",but it isn't.Lost RX/ EarlyRefillPatient arrivesto pick up E-RXafter justleaving office15 minutesago.,Patient gives usthe wrong name,only supply theirlegal name whenfurther prompted.Patient gets call ortext, calls us toask what it wasabout rather thanlistening to/readingitD.M. calls3+ timesin one daycomplainsaboutEliquis/drugpricingPatientcompletelybutchers amed nameDoctor tellspatient their Rxis ready and/orthe cost ontheir insuranceCMNform,neededagain.Is my Rx ready?We havenothing. Theysaid they wouldsend it hoursago.I needsyringes"What's adeductible?"

Pharmacy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient asks for 3+ items in drive thru without calling ahead
  2. Patient needs new PA on medicine they've been on
  3. Patient calls for refills, but they're out. Acts surprised that their bottle has said "0 Refills" the entire time they've had it.
  4. I need my entire profile transferred from another pharmacy
  5. I need my adderall or vyvanse refilled
  6. Insurance company down, had to reboot their system, call back in 1-4 hours.
  7. employee completely butchers a med name
  8. "I need the new shingles shot"
  9. I've never had a deductible before, but they're on medicare.
  10. Provider refuses refills, patient hasn't been seen in over 1 year.
  11. "This is Walgreens, not CVS."
  12. Medicine sent to us rather than another pharmacy
  13. tricare reports no medical/pharmacy benefits
  14. Medication we need is on backorder or recalled.
  15. Free!
  16. "Do you guys do the covid test?"
  17. Someone tries to transfer a new control Rx
  18. System says we are OOS, but we are not.
  19. I need everything transferred to another pharmacy.
  20. New insurance --> pharmacy not contracted
  21. When are you going to have the new covid vaccine?
  22. Person doesn't know the D.O.B.
  23. When asked when they would like to pick something ups, they respond, "now"
  24. "I need a flu shot"
  25. "You don't take x insurance?"
  26. "My insurance is the same as last year", but it isn't.
  27. Lost RX / Early Refill
  28. Patient arrives to pick up E-RX after just leaving office 15 minutes ago.,
  29. Patient gives us the wrong name, only supply their legal name when further prompted.
  30. Patient gets call or text, calls us to ask what it was about rather than listening to/reading it
  31. D.M. calls 3+ times in one day
  32. complains about Eliquis/drug pricing
  33. Patient completely butchers a med name
  34. Doctor tells patient their Rx is ready and/or the cost on their insurance
  35. CMN form, needed again.
  36. Is my Rx ready? We have nothing. They said they would send it hours ago.
  37. I need syringes
  38. "What's a deductible?"