"Myinsurance isthe same aslast year",but it isn't.System sayswe are OOS,but we arenot.Lost RX/ EarlyRefillWhen askedwhen they wouldlike to picksomething ups,they respond,"now"Patient gets call ortext, calls us toask what it wasabout rather thanlistening to/readingit"I needa flushot"I needeverythingtransferredto anotherpharmacy.Someonetries totransfer anew controlRxMedicationwe need ison backorderor recalled.Persondoesn'tknow theD.O.B.Medicinesent to usrather thananotherpharmacyPatient needsnew PA onmedicinethey've beenonNewinsurance -->pharmacynotcontractedIs my Rx ready?We havenothing. Theysaid they wouldsend it hoursago.Doctor tellspatient their Rxis ready and/orthe cost ontheir insuranceWhen areyou going tohave thenew covidvaccine?Patient asksfor 3+ itemsin drive thruwithoutcalling ahead"Do youguys dothe covidtest?"I need myadderall orvyvanserefilledI've never hada deductiblebefore, butthey're onmedicare.complainsaboutEliquis/drugpricing"This isWalgreens,not CVS."Patient arrivesto pick up E-RXafter justleaving office15 minutesago.,"What's adeductible?"Patientcompletelybutchers amed nameI needsyringesPatient gives usthe wrong name,only supply theirlegal name whenfurther prompted.tricare reports nomedical/pharmacybenefits"I needthe newshinglesshot"Free!D.M. calls3+ timesin one dayI need myentire profiletransferredfrom anotherpharmacyemployeecompletelybutchers amed nameInsurancecompany down,had to reboottheir system, callback in 1-4hours.CMNform,neededagain.Patient calls forrefills, but they're out.Acts surprised thattheir bottle has said"0 Refills" the entiretime they've had it."You don'ttake xinsurance?"Providerrefuses refills,patient hasn'tbeen seen inover 1 year."Myinsurance isthe same aslast year",but it isn't.System sayswe are OOS,but we arenot.Lost RX/ EarlyRefillWhen askedwhen they wouldlike to picksomething ups,they respond,"now"Patient gets call ortext, calls us toask what it wasabout rather thanlistening to/readingit"I needa flushot"I needeverythingtransferredto anotherpharmacy.Someonetries totransfer anew controlRxMedicationwe need ison backorderor recalled.Persondoesn'tknow theD.O.B.Medicinesent to usrather thananotherpharmacyPatient needsnew PA onmedicinethey've beenonNewinsurance -->pharmacynotcontractedIs my Rx ready?We havenothing. Theysaid they wouldsend it hoursago.Doctor tellspatient their Rxis ready and/orthe cost ontheir insuranceWhen areyou going tohave thenew covidvaccine?Patient asksfor 3+ itemsin drive thruwithoutcalling ahead"Do youguys dothe covidtest?"I need myadderall orvyvanserefilledI've never hada deductiblebefore, butthey're onmedicare.complainsaboutEliquis/drugpricing"This isWalgreens,not CVS."Patient arrivesto pick up E-RXafter justleaving office15 minutesago.,"What's adeductible?"Patientcompletelybutchers amed nameI needsyringesPatient gives usthe wrong name,only supply theirlegal name whenfurther prompted.tricare reports nomedical/pharmacybenefits"I needthe newshinglesshot"Free!D.M. calls3+ timesin one dayI need myentire profiletransferredfrom anotherpharmacyemployeecompletelybutchers amed nameInsurancecompany down,had to reboottheir system, callback in 1-4hours.CMNform,neededagain.Patient calls forrefills, but they're out.Acts surprised thattheir bottle has said"0 Refills" the entiretime they've had it."You don'ttake xinsurance?"Providerrefuses refills,patient hasn'tbeen seen inover 1 year.

Pharmacy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "My insurance is the same as last year", but it isn't.
  2. System says we are OOS, but we are not.
  3. Lost RX / Early Refill
  4. When asked when they would like to pick something ups, they respond, "now"
  5. Patient gets call or text, calls us to ask what it was about rather than listening to/reading it
  6. "I need a flu shot"
  7. I need everything transferred to another pharmacy.
  8. Someone tries to transfer a new control Rx
  9. Medication we need is on backorder or recalled.
  10. Person doesn't know the D.O.B.
  11. Medicine sent to us rather than another pharmacy
  12. Patient needs new PA on medicine they've been on
  13. New insurance --> pharmacy not contracted
  14. Is my Rx ready? We have nothing. They said they would send it hours ago.
  15. Doctor tells patient their Rx is ready and/or the cost on their insurance
  16. When are you going to have the new covid vaccine?
  17. Patient asks for 3+ items in drive thru without calling ahead
  18. "Do you guys do the covid test?"
  19. I need my adderall or vyvanse refilled
  20. I've never had a deductible before, but they're on medicare.
  21. complains about Eliquis/drug pricing
  22. "This is Walgreens, not CVS."
  23. Patient arrives to pick up E-RX after just leaving office 15 minutes ago.,
  24. "What's a deductible?"
  25. Patient completely butchers a med name
  26. I need syringes
  27. Patient gives us the wrong name, only supply their legal name when further prompted.
  28. tricare reports no medical/pharmacy benefits
  29. "I need the new shingles shot"
  30. Free!
  31. D.M. calls 3+ times in one day
  32. I need my entire profile transferred from another pharmacy
  33. employee completely butchers a med name
  34. Insurance company down, had to reboot their system, call back in 1-4 hours.
  35. CMN form, needed again.
  36. Patient calls for refills, but they're out. Acts surprised that their bottle has said "0 Refills" the entire time they've had it.
  37. "You don't take x insurance?"
  38. Provider refuses refills, patient hasn't been seen in over 1 year.