"You don'ttake xinsurance?"Newinsurance -->pharmacynotcontractedPatient needsnew PA onmedicinethey've beenonFree!Patient arrivesto pick up E-RXafter justleaving office15 minutesago.,"This isWalgreens,not CVS."complainsaboutEliquis/drugpricing"I needthe newshinglesshot"I needeverythingtransferredto anotherpharmacy.When areyou going tohave thenew covidvaccine?"I needa flushot"I needsyringesMedicinesent to usrather thananotherpharmacytricare reports nomedical/pharmacybenefitsDoctor tellspatient their Rxis ready and/orthe cost ontheir insuranceInsurancecompany down,had to reboottheir system, callback in 1-4hours.Lost RX/ EarlyRefillPatient gets call ortext, calls us toask what it wasabout rather thanlistening to/readingitWhen askedwhen they wouldlike to picksomething ups,they respond,"now"Patient asksfor 3+ itemsin drive thruwithoutcalling ahead"Myinsurance isthe same aslast year",but it isn't.I need myentire profiletransferredfrom anotherpharmacyemployeecompletelybutchers amed name"Do youguys dothe covidtest?"Patientcompletelybutchers amed nameMedicationwe need ison backorderor recalled.I've never hada deductiblebefore, butthey're onmedicare."What's adeductible?"Patient calls forrefills, but they're out.Acts surprised thattheir bottle has said"0 Refills" the entiretime they've had it.Someonetries totransfer anew controlRxSystem sayswe are OOS,but we arenot.Patient gives usthe wrong name,only supply theirlegal name whenfurther prompted.CMNform,neededagain.D.M. calls3+ timesin one dayPersondoesn'tknow theD.O.B.I need myadderall orvyvanserefilledIs my Rx ready?We havenothing. Theysaid they wouldsend it hoursago.Providerrefuses refills,patient hasn'tbeen seen inover 1 year."You don'ttake xinsurance?"Newinsurance -->pharmacynotcontractedPatient needsnew PA onmedicinethey've beenonFree!Patient arrivesto pick up E-RXafter justleaving office15 minutesago.,"This isWalgreens,not CVS."complainsaboutEliquis/drugpricing"I needthe newshinglesshot"I needeverythingtransferredto anotherpharmacy.When areyou going tohave thenew covidvaccine?"I needa flushot"I needsyringesMedicinesent to usrather thananotherpharmacytricare reports nomedical/pharmacybenefitsDoctor tellspatient their Rxis ready and/orthe cost ontheir insuranceInsurancecompany down,had to reboottheir system, callback in 1-4hours.Lost RX/ EarlyRefillPatient gets call ortext, calls us toask what it wasabout rather thanlistening to/readingitWhen askedwhen they wouldlike to picksomething ups,they respond,"now"Patient asksfor 3+ itemsin drive thruwithoutcalling ahead"Myinsurance isthe same aslast year",but it isn't.I need myentire profiletransferredfrom anotherpharmacyemployeecompletelybutchers amed name"Do youguys dothe covidtest?"Patientcompletelybutchers amed nameMedicationwe need ison backorderor recalled.I've never hada deductiblebefore, butthey're onmedicare."What's adeductible?"Patient calls forrefills, but they're out.Acts surprised thattheir bottle has said"0 Refills" the entiretime they've had it.Someonetries totransfer anew controlRxSystem sayswe are OOS,but we arenot.Patient gives usthe wrong name,only supply theirlegal name whenfurther prompted.CMNform,neededagain.D.M. calls3+ timesin one dayPersondoesn'tknow theD.O.B.I need myadderall orvyvanserefilledIs my Rx ready?We havenothing. Theysaid they wouldsend it hoursago.Providerrefuses refills,patient hasn'tbeen seen inover 1 year.

Pharmacy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "You don't take x insurance?"
  2. New insurance --> pharmacy not contracted
  3. Patient needs new PA on medicine they've been on
  4. Free!
  5. Patient arrives to pick up E-RX after just leaving office 15 minutes ago.,
  6. "This is Walgreens, not CVS."
  7. complains about Eliquis/drug pricing
  8. "I need the new shingles shot"
  9. I need everything transferred to another pharmacy.
  10. When are you going to have the new covid vaccine?
  11. "I need a flu shot"
  12. I need syringes
  13. Medicine sent to us rather than another pharmacy
  14. tricare reports no medical/pharmacy benefits
  15. Doctor tells patient their Rx is ready and/or the cost on their insurance
  16. Insurance company down, had to reboot their system, call back in 1-4 hours.
  17. Lost RX / Early Refill
  18. Patient gets call or text, calls us to ask what it was about rather than listening to/reading it
  19. When asked when they would like to pick something ups, they respond, "now"
  20. Patient asks for 3+ items in drive thru without calling ahead
  21. "My insurance is the same as last year", but it isn't.
  22. I need my entire profile transferred from another pharmacy
  23. employee completely butchers a med name
  24. "Do you guys do the covid test?"
  25. Patient completely butchers a med name
  26. Medication we need is on backorder or recalled.
  27. I've never had a deductible before, but they're on medicare.
  28. "What's a deductible?"
  29. Patient calls for refills, but they're out. Acts surprised that their bottle has said "0 Refills" the entire time they've had it.
  30. Someone tries to transfer a new control Rx
  31. System says we are OOS, but we are not.
  32. Patient gives us the wrong name, only supply their legal name when further prompted.
  33. CMN form, needed again.
  34. D.M. calls 3+ times in one day
  35. Person doesn't know the D.O.B.
  36. I need my adderall or vyvanse refilled
  37. Is my Rx ready? We have nothing. They said they would send it hours ago.
  38. Provider refuses refills, patient hasn't been seen in over 1 year.