Patient needsnew PA onmedicinethey've beenon"Do youguys dothe covidtest?"Newinsurance -->pharmacynotcontractedI've never hada deductiblebefore, butthey're onmedicare."Myinsurance isthe same aslast year",but it isn't.Medicinesent to usrather thananotherpharmacyMedicationwe need ison backorderor recalled.CMNform,neededagain.Lost RX/ EarlyRefill"I needa flushot"Patientcompletelybutchers amed nameSomeonetries totransfer anew controlRxemployeecompletelybutchers amed namePatient gives usthe wrong name,only supply theirlegal name whenfurther prompted.Patient calls forrefills, but they're out.Acts surprised thattheir bottle has said"0 Refills" the entiretime they've had it.Doctor tellspatient their Rxis ready and/orthe cost ontheir insurancetricare reports nomedical/pharmacybenefitsD.M. calls3+ timesin one dayProviderrefuses refills,patient hasn'tbeen seen inover 1 year."You don'ttake xinsurance?""I needthe newshinglesshot"When askedwhen they wouldlike to picksomething ups,they respond,"now"Persondoesn'tknow theD.O.B.Free!complainsaboutEliquis/drugpricingSystem sayswe are OOS,but we arenot.I need myadderall orvyvanserefilledInsurancecompany down,had to reboottheir system, callback in 1-4hours.Patient asksfor 3+ itemsin drive thruwithoutcalling aheadIs my Rx ready?We havenothing. Theysaid they wouldsend it hoursago.I need myentire profiletransferredfrom anotherpharmacyPatient arrivesto pick up E-RXafter justleaving office15 minutesago.,"This isWalgreens,not CVS."Patient gets call ortext, calls us toask what it wasabout rather thanlistening to/readingitWhen areyou going tohave thenew covidvaccine?I needeverythingtransferredto anotherpharmacy.I needsyringes"What's adeductible?"Patient needsnew PA onmedicinethey've beenon"Do youguys dothe covidtest?"Newinsurance -->pharmacynotcontractedI've never hada deductiblebefore, butthey're onmedicare."Myinsurance isthe same aslast year",but it isn't.Medicinesent to usrather thananotherpharmacyMedicationwe need ison backorderor recalled.CMNform,neededagain.Lost RX/ EarlyRefill"I needa flushot"Patientcompletelybutchers amed nameSomeonetries totransfer anew controlRxemployeecompletelybutchers amed namePatient gives usthe wrong name,only supply theirlegal name whenfurther prompted.Patient calls forrefills, but they're out.Acts surprised thattheir bottle has said"0 Refills" the entiretime they've had it.Doctor tellspatient their Rxis ready and/orthe cost ontheir insurancetricare reports nomedical/pharmacybenefitsD.M. calls3+ timesin one dayProviderrefuses refills,patient hasn'tbeen seen inover 1 year."You don'ttake xinsurance?""I needthe newshinglesshot"When askedwhen they wouldlike to picksomething ups,they respond,"now"Persondoesn'tknow theD.O.B.Free!complainsaboutEliquis/drugpricingSystem sayswe are OOS,but we arenot.I need myadderall orvyvanserefilledInsurancecompany down,had to reboottheir system, callback in 1-4hours.Patient asksfor 3+ itemsin drive thruwithoutcalling aheadIs my Rx ready?We havenothing. Theysaid they wouldsend it hoursago.I need myentire profiletransferredfrom anotherpharmacyPatient arrivesto pick up E-RXafter justleaving office15 minutesago.,"This isWalgreens,not CVS."Patient gets call ortext, calls us toask what it wasabout rather thanlistening to/readingitWhen areyou going tohave thenew covidvaccine?I needeverythingtransferredto anotherpharmacy.I needsyringes"What's adeductible?"

Pharmacy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient needs new PA on medicine they've been on
  2. "Do you guys do the covid test?"
  3. New insurance --> pharmacy not contracted
  4. I've never had a deductible before, but they're on medicare.
  5. "My insurance is the same as last year", but it isn't.
  6. Medicine sent to us rather than another pharmacy
  7. Medication we need is on backorder or recalled.
  8. CMN form, needed again.
  9. Lost RX / Early Refill
  10. "I need a flu shot"
  11. Patient completely butchers a med name
  12. Someone tries to transfer a new control Rx
  13. employee completely butchers a med name
  14. Patient gives us the wrong name, only supply their legal name when further prompted.
  15. Patient calls for refills, but they're out. Acts surprised that their bottle has said "0 Refills" the entire time they've had it.
  16. Doctor tells patient their Rx is ready and/or the cost on their insurance
  17. tricare reports no medical/pharmacy benefits
  18. D.M. calls 3+ times in one day
  19. Provider refuses refills, patient hasn't been seen in over 1 year.
  20. "You don't take x insurance?"
  21. "I need the new shingles shot"
  22. When asked when they would like to pick something ups, they respond, "now"
  23. Person doesn't know the D.O.B.
  24. Free!
  25. complains about Eliquis/drug pricing
  26. System says we are OOS, but we are not.
  27. I need my adderall or vyvanse refilled
  28. Insurance company down, had to reboot their system, call back in 1-4 hours.
  29. Patient asks for 3+ items in drive thru without calling ahead
  30. Is my Rx ready? We have nothing. They said they would send it hours ago.
  31. I need my entire profile transferred from another pharmacy
  32. Patient arrives to pick up E-RX after just leaving office 15 minutes ago.,
  33. "This is Walgreens, not CVS."
  34. Patient gets call or text, calls us to ask what it was about rather than listening to/reading it
  35. When are you going to have the new covid vaccine?
  36. I need everything transferred to another pharmacy.
  37. I need syringes
  38. "What's a deductible?"