usedgroupchat to getanswerEscalatedissue toSupervisor100%Qfinitiscores(for week)Full GreenAdherence(for week)NoWAMPOsentCaliforniamember toSecure H.hadsomeoneanswer yesto risk Q.100%UESfor weeksent routeto fixclaimssenddeductibleauditrequestlooked upbenefits inIBAAGsubmittedscheduleadjustmentlooked upbenefits inCBSDe-escalatedangrycallerGave WebResourcesUsedKANAto findanswerFull GreenAHT(for week)Completedhandwrittennotemailedan ROIPerfectweeklyattendencepositivecustomerUESfeedbacksubmittedCASTsearchtransferredto CAlooked upbenefits inPASSusedgroupchat to getanswerEscalatedissue toSupervisor100%Qfinitiscores(for week)Full GreenAdherence(for week)NoWAMPOsentCaliforniamember toSecure H.hadsomeoneanswer yesto risk Q.100%UESfor weeksent routeto fixclaimssenddeductibleauditrequestlooked upbenefits inIBAAGsubmittedscheduleadjustmentlooked upbenefits inCBSDe-escalatedangrycallerGave WebResourcesUsedKANAto findanswerFull GreenAHT(for week)Completedhandwrittennotemailedan ROIPerfectweeklyattendencepositivecustomerUESfeedbacksubmittedCASTsearchtransferredto CAlooked upbenefits inPASS

June Tigard Intake Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. used group chat to get answer
  2. Escalated issue to Supervisor
  3. 100% Qfiniti scores (for week)
  4. Full Green Adherence (for week)
  5. No WAMPO
  6. sent California member to Secure H.
  7. had someone answer yes to risk Q.
  8. 100% UES for week
  9. sent route to fix claims
  10. send deductible audit request
  11. looked up benefits in IBAAG
  12. submitted schedule adjustment
  13. looked up benefits in CBS
  14. De-escalated angry caller
  15. Gave Web Resources
  16. Used KANA to find answer
  17. Full Green AHT (for week)
  18. Completed handwritten note
  19. mailed an ROI
  20. Perfect weekly attendence
  21. positive customer UES feedback
  22. submitted CAST search
  23. transferred to CA
  24. looked up benefits in PASS