100%Qfinitiscores(for week)sentCaliforniamember toSecure H.Escalatedissue toSupervisorlooked upbenefits inIBAAGsubmittedscheduleadjustmenthadsomeoneanswer yesto risk Q.UsedKANAto findanswerDe-escalatedangrycallerpositivecustomerUESfeedbacksubmittedCASTsearchsent routeto fixclaimslooked upbenefits inPASSmailedan ROI100%UESfor weekNoWAMPOFull GreenAHT(for week)Gave WebResourcesCompletedhandwrittennoteFull GreenAdherence(for week)Perfectweeklyattendencetransferredto CAusedgroupchat to getanswersenddeductibleauditrequestlooked upbenefits inCBS100%Qfinitiscores(for week)sentCaliforniamember toSecure H.Escalatedissue toSupervisorlooked upbenefits inIBAAGsubmittedscheduleadjustmenthadsomeoneanswer yesto risk Q.UsedKANAto findanswerDe-escalatedangrycallerpositivecustomerUESfeedbacksubmittedCASTsearchsent routeto fixclaimslooked upbenefits inPASSmailedan ROI100%UESfor weekNoWAMPOFull GreenAHT(for week)Gave WebResourcesCompletedhandwrittennoteFull GreenAdherence(for week)Perfectweeklyattendencetransferredto CAusedgroupchat to getanswersenddeductibleauditrequestlooked upbenefits inCBS

June Tigard Intake Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Qfiniti scores (for week)
  2. sent California member to Secure H.
  3. Escalated issue to Supervisor
  4. looked up benefits in IBAAG
  5. submitted schedule adjustment
  6. had someone answer yes to risk Q.
  7. Used KANA to find answer
  8. De-escalated angry caller
  9. positive customer UES feedback
  10. submitted CAST search
  11. sent route to fix claims
  12. looked up benefits in PASS
  13. mailed an ROI
  14. 100% UES for week
  15. No WAMPO
  16. Full Green AHT (for week)
  17. Gave Web Resources
  18. Completed handwritten note
  19. Full Green Adherence (for week)
  20. Perfect weekly attendence
  21. transferred to CA
  22. used group chat to get answer
  23. send deductible audit request
  24. looked up benefits in CBS