100%Qfinitiscores(for week)submittedCASTsearchsubmittedscheduleadjustmentUsedKANAto findanswerPerfectweeklyattendenceGave WebResourceslooked upbenefits inPASStransferredto CAhadsomeoneanswer yesto risk Q.Escalatedissue toSupervisorDe-escalatedangrycallerFull GreenAHT(for week)CompletedhandwrittennotesentCaliforniamember toSecure H.sent routeto fixclaimsNoWAMPOlooked upbenefits inCBS100%UESfor weekusedgroupchat to getanswerFull GreenAdherence(for week)looked upbenefits inIBAAGmailedan ROIsenddeductibleauditrequestpositivecustomerUESfeedback100%Qfinitiscores(for week)submittedCASTsearchsubmittedscheduleadjustmentUsedKANAto findanswerPerfectweeklyattendenceGave WebResourceslooked upbenefits inPASStransferredto CAhadsomeoneanswer yesto risk Q.Escalatedissue toSupervisorDe-escalatedangrycallerFull GreenAHT(for week)CompletedhandwrittennotesentCaliforniamember toSecure H.sent routeto fixclaimsNoWAMPOlooked upbenefits inCBS100%UESfor weekusedgroupchat to getanswerFull GreenAdherence(for week)looked upbenefits inIBAAGmailedan ROIsenddeductibleauditrequestpositivecustomerUESfeedback

June Tigard Intake Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Qfiniti scores (for week)
  2. submitted CAST search
  3. submitted schedule adjustment
  4. Used KANA to find answer
  5. Perfect weekly attendence
  6. Gave Web Resources
  7. looked up benefits in PASS
  8. transferred to CA
  9. had someone answer yes to risk Q.
  10. Escalated issue to Supervisor
  11. De-escalated angry caller
  12. Full Green AHT (for week)
  13. Completed handwritten note
  14. sent California member to Secure H.
  15. sent route to fix claims
  16. No WAMPO
  17. looked up benefits in CBS
  18. 100% UES for week
  19. used group chat to get answer
  20. Full Green Adherence (for week)
  21. looked up benefits in IBAAG
  22. mailed an ROI
  23. send deductible audit request
  24. positive customer UES feedback