Full GreenAdherence(for week)senddeductibleauditrequestusedgroupchat to getanswersubmittedscheduleadjustmentsent routeto fixclaimsCompletedhandwrittennote100%Qfinitiscores(for week)Perfectweeklyattendencemailedan ROIGave WebResourcessentCaliforniamember toSecure H.looked upbenefits inCBSFull GreenAHT(for week)Escalatedissue toSupervisorsubmittedCASTsearchNoWAMPOtransferredto CADe-escalatedangrycallerhadsomeoneanswer yesto risk Q.looked upbenefits inIBAAGlooked upbenefits inPASS100%UESfor weekpositivecustomerUESfeedbackUsedKANAto findanswerFull GreenAdherence(for week)senddeductibleauditrequestusedgroupchat to getanswersubmittedscheduleadjustmentsent routeto fixclaimsCompletedhandwrittennote100%Qfinitiscores(for week)Perfectweeklyattendencemailedan ROIGave WebResourcessentCaliforniamember toSecure H.looked upbenefits inCBSFull GreenAHT(for week)Escalatedissue toSupervisorsubmittedCASTsearchNoWAMPOtransferredto CADe-escalatedangrycallerhadsomeoneanswer yesto risk Q.looked upbenefits inIBAAGlooked upbenefits inPASS100%UESfor weekpositivecustomerUESfeedbackUsedKANAto findanswer

June Tigard Intake Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Full Green Adherence (for week)
  2. send deductible audit request
  3. used group chat to get answer
  4. submitted schedule adjustment
  5. sent route to fix claims
  6. Completed handwritten note
  7. 100% Qfiniti scores (for week)
  8. Perfect weekly attendence
  9. mailed an ROI
  10. Gave Web Resources
  11. sent California member to Secure H.
  12. looked up benefits in CBS
  13. Full Green AHT (for week)
  14. Escalated issue to Supervisor
  15. submitted CAST search
  16. No WAMPO
  17. transferred to CA
  18. De-escalated angry caller
  19. had someone answer yes to risk Q.
  20. looked up benefits in IBAAG
  21. looked up benefits in PASS
  22. 100% UES for week
  23. positive customer UES feedback
  24. Used KANA to find answer