CompletedhandwrittennoteGave WebResourcesFull GreenAHT(for week)sentCaliforniamember toSecure H.PerfectweeklyattendenceEscalatedissue toSupervisortransferredto CAsubmittedscheduleadjustmentsubmittedCASTsearchsent routeto fixclaimslooked upbenefits inPASSlooked upbenefits inCBSlooked upbenefits inIBAAGusedgroupchat to getanswerNoWAMPOpositivecustomerUESfeedbackUsedKANAto findanswermailedan ROI100%Qfinitiscores(for week)hadsomeoneanswer yesto risk Q.De-escalatedangrycaller100%UESfor weeksenddeductibleauditrequestFull GreenAdherence(for week)CompletedhandwrittennoteGave WebResourcesFull GreenAHT(for week)sentCaliforniamember toSecure H.PerfectweeklyattendenceEscalatedissue toSupervisortransferredto CAsubmittedscheduleadjustmentsubmittedCASTsearchsent routeto fixclaimslooked upbenefits inPASSlooked upbenefits inCBSlooked upbenefits inIBAAGusedgroupchat to getanswerNoWAMPOpositivecustomerUESfeedbackUsedKANAto findanswermailedan ROI100%Qfinitiscores(for week)hadsomeoneanswer yesto risk Q.De-escalatedangrycaller100%UESfor weeksenddeductibleauditrequestFull GreenAdherence(for week)

June Tigard Intake Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed handwritten note
  2. Gave Web Resources
  3. Full Green AHT (for week)
  4. sent California member to Secure H.
  5. Perfect weekly attendence
  6. Escalated issue to Supervisor
  7. transferred to CA
  8. submitted schedule adjustment
  9. submitted CAST search
  10. sent route to fix claims
  11. looked up benefits in PASS
  12. looked up benefits in CBS
  13. looked up benefits in IBAAG
  14. used group chat to get answer
  15. No WAMPO
  16. positive customer UES feedback
  17. Used KANA to find answer
  18. mailed an ROI
  19. 100% Qfiniti scores (for week)
  20. had someone answer yes to risk Q.
  21. De-escalated angry caller
  22. 100% UES for week
  23. send deductible audit request
  24. Full Green Adherence (for week)