Gave WebResourcesFull GreenAHT(for week)sentCaliforniamember toSecure H.CompletedhandwrittennotePerfectweeklyattendenceEscalatedissue toSupervisorlooked upbenefits inCBSlooked upbenefits inPASSsenddeductibleauditrequestNoWAMPO100%Qfinitiscores(for week)sent routeto fixclaimssubmittedCASTsearchmailedan ROIpositivecustomerUESfeedbacklooked upbenefits inIBAAGDe-escalatedangrycallerFull GreenAdherence(for week)submittedscheduleadjustment100%UESfor weekhadsomeoneanswer yesto risk Q.UsedKANAto findanswerusedgroupchat to getanswertransferredto CAGave WebResourcesFull GreenAHT(for week)sentCaliforniamember toSecure H.CompletedhandwrittennotePerfectweeklyattendenceEscalatedissue toSupervisorlooked upbenefits inCBSlooked upbenefits inPASSsenddeductibleauditrequestNoWAMPO100%Qfinitiscores(for week)sent routeto fixclaimssubmittedCASTsearchmailedan ROIpositivecustomerUESfeedbacklooked upbenefits inIBAAGDe-escalatedangrycallerFull GreenAdherence(for week)submittedscheduleadjustment100%UESfor weekhadsomeoneanswer yesto risk Q.UsedKANAto findanswerusedgroupchat to getanswertransferredto CA

June Tigard Intake Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gave Web Resources
  2. Full Green AHT (for week)
  3. sent California member to Secure H.
  4. Completed handwritten note
  5. Perfect weekly attendence
  6. Escalated issue to Supervisor
  7. looked up benefits in CBS
  8. looked up benefits in PASS
  9. send deductible audit request
  10. No WAMPO
  11. 100% Qfiniti scores (for week)
  12. sent route to fix claims
  13. submitted CAST search
  14. mailed an ROI
  15. positive customer UES feedback
  16. looked up benefits in IBAAG
  17. De-escalated angry caller
  18. Full Green Adherence (for week)
  19. submitted schedule adjustment
  20. 100% UES for week
  21. had someone answer yes to risk Q.
  22. Used KANA to find answer
  23. used group chat to get answer
  24. transferred to CA