sentCaliforniamember toSecure H.submittedCASTsearchFull GreenAdherence(for week)looked upbenefits inIBAAG100%UESfor weeksent routeto fixclaimsDe-escalatedangrycallerusedgroupchat to getanswerlooked upbenefits inPASSNoWAMPOhadsomeoneanswer yesto risk Q.CompletedhandwrittennoteUsedKANAto findanswerFull GreenAHT(for week)submittedscheduleadjustmentpositivecustomerUESfeedbackPerfectweeklyattendenceGave WebResourceslooked upbenefits inCBSsenddeductibleauditrequesttransferredto CA100%Qfinitiscores(for week)Escalatedissue toSupervisormailedan ROIsentCaliforniamember toSecure H.submittedCASTsearchFull GreenAdherence(for week)looked upbenefits inIBAAG100%UESfor weeksent routeto fixclaimsDe-escalatedangrycallerusedgroupchat to getanswerlooked upbenefits inPASSNoWAMPOhadsomeoneanswer yesto risk Q.CompletedhandwrittennoteUsedKANAto findanswerFull GreenAHT(for week)submittedscheduleadjustmentpositivecustomerUESfeedbackPerfectweeklyattendenceGave WebResourceslooked upbenefits inCBSsenddeductibleauditrequesttransferredto CA100%Qfinitiscores(for week)Escalatedissue toSupervisormailedan ROI

June Tigard Intake Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. sent California member to Secure H.
  2. submitted CAST search
  3. Full Green Adherence (for week)
  4. looked up benefits in IBAAG
  5. 100% UES for week
  6. sent route to fix claims
  7. De-escalated angry caller
  8. used group chat to get answer
  9. looked up benefits in PASS
  10. No WAMPO
  11. had someone answer yes to risk Q.
  12. Completed handwritten note
  13. Used KANA to find answer
  14. Full Green AHT (for week)
  15. submitted schedule adjustment
  16. positive customer UES feedback
  17. Perfect weekly attendence
  18. Gave Web Resources
  19. looked up benefits in CBS
  20. send deductible audit request
  21. transferred to CA
  22. 100% Qfiniti scores (for week)
  23. Escalated issue to Supervisor
  24. mailed an ROI