100%Qfinitiscores(for week)100%UESfor weekusedgroupchat to getanswersubmittedCASTsearchtransferredto CANoWAMPOsentCaliforniamember toSecure H.looked upbenefits inCBSEscalatedissue toSupervisorFull GreenAHT(for week)UsedKANAto findanswerFull GreenAdherence(for week)submittedscheduleadjustmentmailedan ROIPerfectweeklyattendencelooked upbenefits inIBAAGCompletedhandwrittennotehadsomeoneanswer yesto risk Q.De-escalatedangrycallersenddeductibleauditrequestpositivecustomerUESfeedbackGave WebResourceslooked upbenefits inPASSsent routeto fixclaims100%Qfinitiscores(for week)100%UESfor weekusedgroupchat to getanswersubmittedCASTsearchtransferredto CANoWAMPOsentCaliforniamember toSecure H.looked upbenefits inCBSEscalatedissue toSupervisorFull GreenAHT(for week)UsedKANAto findanswerFull GreenAdherence(for week)submittedscheduleadjustmentmailedan ROIPerfectweeklyattendencelooked upbenefits inIBAAGCompletedhandwrittennotehadsomeoneanswer yesto risk Q.De-escalatedangrycallersenddeductibleauditrequestpositivecustomerUESfeedbackGave WebResourceslooked upbenefits inPASSsent routeto fixclaims

June Tigard Intake Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. 100% Qfiniti scores (for week)
  2. 100% UES for week
  3. used group chat to get answer
  4. submitted CAST search
  5. transferred to CA
  6. No WAMPO
  7. sent California member to Secure H.
  8. looked up benefits in CBS
  9. Escalated issue to Supervisor
  10. Full Green AHT (for week)
  11. Used KANA to find answer
  12. Full Green Adherence (for week)
  13. submitted schedule adjustment
  14. mailed an ROI
  15. Perfect weekly attendence
  16. looked up benefits in IBAAG
  17. Completed handwritten note
  18. had someone answer yes to risk Q.
  19. De-escalated angry caller
  20. send deductible audit request
  21. positive customer UES feedback
  22. Gave Web Resources
  23. looked up benefits in PASS
  24. sent route to fix claims