100% Qfiniti scores (for week) submitted CAST search submitted schedule adjustment Used KANA to find answer Perfect weekly attendence Gave Web Resources looked up benefits in PASS transferred to CA had someone answer yes to risk Q. Escalated issue to Supervisor De- escalated angry caller Full Green AHT (for week) Completed handwritten note sent California member to Secure H. sent route to fix claims No WAMPO looked up benefits in CBS 100% UES for week used group chat to get answer Full Green Adherence (for week) looked up benefits in IBAAG mailed an ROI send deductible audit request positive customer UES feedback 100% Qfiniti scores (for week) submitted CAST search submitted schedule adjustment Used KANA to find answer Perfect weekly attendence Gave Web Resources looked up benefits in PASS transferred to CA had someone answer yes to risk Q. Escalated issue to Supervisor De- escalated angry caller Full Green AHT (for week) Completed handwritten note sent California member to Secure H. sent route to fix claims No WAMPO looked up benefits in CBS 100% UES for week used group chat to get answer Full Green Adherence (for week) looked up benefits in IBAAG mailed an ROI send deductible audit request positive customer UES feedback
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
100% Qfiniti scores
(for week)
submitted
CAST search
submitted schedule adjustment
Used
KANA
to find answer
Perfect weekly
attendence
Gave Web
Resources
looked up benefits in PASS
transferred to CA
had someone answer yes to risk Q.
Escalated issue to Supervisor
De-escalated
angry caller
Full Green AHT
(for week)
Completed handwritten note
sent California member to Secure H.
sent route
to fix claims
No WAMPO
looked up benefits in CBS
100% UES
for week
used group chat to get answer
Full Green Adherence
(for week)
looked up benefits in IBAAG
mailed an ROI
send deductible audit request
positive customer UES feedback