Contact center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Threatens to close accounts
2. I'm not mad at you...
3. Wave OD fee
4. member asks what branch we are at
5. "I want to speak to my branch"
6. Angry member
7. I wanna speak to the manager
8. "I hate the new Billpay system"
9. unknown name and number
10. Member still has the old OLAA app
11. has Q Z or V in name
12. Doesn't remember who they talked to
13. Skip pay
14. Gives routing number as account number
15. Gives color and year when asked for make and model
16. real laughing
17. Gives member # and calls it account #
18. Calling to make sure you're open
19. a Karen who is nice
20. Says something other than Merry Christmas
21. Happy we are open on Christmas Eve
22. They did it for me last time
23. Calls different name
24. call over 45 min
25. Gives card number as account number
26. Failed password
27. Member is upset about fraud dispute
28. Why does my bill send as a check?
29. Called another department no answer
30. fake laughing
31. Member gets angry about happy holidays