Memberstill hasthe oldOLAA appmemberasks whatbranch weare atCalledanotherdepartmentno answerGivesroutingnumber asaccountnumberGives cardnumber asaccountnumberI wannaspeak tothemanagerThreatensto closeaccountsFailedpasswordCallsdifferentnamehas Q Zor V innameI'm notmad atyou...AngrymemberCalling tomake sureyou'reopencallover 45minunknownname andnumberDoesn'trememberwho theytalked to"I hate thenewBillpaysystem"Gives colorand yearwhen askedfor make andmodela Karenwho isnicefakelaughingWaveOD feeThey didit for melast timeMember isupset aboutfraud disputeMember getsangry abouthappyholidaysSkippayWhy doesmy billsend as acheck?Givesmember #and calls itaccount #"I want tospeak tomybranch"reallaughingHappy weare open onChristmasEveSayssomethingother thanMerryChristmasMemberstill hasthe oldOLAA appmemberasks whatbranch weare atCalledanotherdepartmentno answerGivesroutingnumber asaccountnumberGives cardnumber asaccountnumberI wannaspeak tothemanagerThreatensto closeaccountsFailedpasswordCallsdifferentnamehas Q Zor V innameI'm notmad atyou...AngrymemberCalling tomake sureyou'reopencallover 45minunknownname andnumberDoesn'trememberwho theytalked to"I hate thenewBillpaysystem"Gives colorand yearwhen askedfor make andmodela Karenwho isnicefakelaughingWaveOD feeThey didit for melast timeMember isupset aboutfraud disputeMember getsangry abouthappyholidaysSkippayWhy doesmy billsend as acheck?Givesmember #and calls itaccount #"I want tospeak tomybranch"reallaughingHappy weare open onChristmasEveSayssomethingother thanMerryChristmas

Contact center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member still has the old OLAA app
  2. member asks what branch we are at
  3. Called another department no answer
  4. Gives routing number as account number
  5. Gives card number as account number
  6. I wanna speak to the manager
  7. Threatens to close accounts
  8. Failed password
  9. Calls different name
  10. has Q Z or V in name
  11. I'm not mad at you...
  12. Angry member
  13. Calling to make sure you're open
  14. call over 45 min
  15. unknown name and number
  16. Doesn't remember who they talked to
  17. "I hate the new Billpay system"
  18. Gives color and year when asked for make and model
  19. a Karen who is nice
  20. fake laughing
  21. Wave OD fee
  22. They did it for me last time
  23. Member is upset about fraud dispute
  24. Member gets angry about happy holidays
  25. Skip pay
  26. Why does my bill send as a check?
  27. Gives member # and calls it account #
  28. "I want to speak to my branch"
  29. real laughing
  30. Happy we are open on Christmas Eve
  31. Says something other than Merry Christmas