Threatensto closeaccountsI'm notmad atyou...WaveOD feememberasks whatbranch weare at"I want tospeak tomybranch"AngrymemberI wannaspeak tothemanager"I hate thenewBillpaysystem"unknownname andnumberMemberstill hasthe oldOLAA apphas Q Zor V innameDoesn'trememberwho theytalked toSkippayGivesroutingnumber asaccountnumberGives colorand yearwhen askedfor make andmodelreallaughingGivesmember #and calls itaccount #Calling tomake sureyou'reopena Karenwho isniceSayssomethingother thanMerryChristmasHappy weare open onChristmasEveThey didit for melast timeCallsdifferentnamecallover 45minGives cardnumber asaccountnumberFailedpasswordMember isupset aboutfraud disputeWhy doesmy billsend as acheck?Calledanotherdepartmentno answerfakelaughingMember getsangry abouthappyholidaysThreatensto closeaccountsI'm notmad atyou...WaveOD feememberasks whatbranch weare at"I want tospeak tomybranch"AngrymemberI wannaspeak tothemanager"I hate thenewBillpaysystem"unknownname andnumberMemberstill hasthe oldOLAA apphas Q Zor V innameDoesn'trememberwho theytalked toSkippayGivesroutingnumber asaccountnumberGives colorand yearwhen askedfor make andmodelreallaughingGivesmember #and calls itaccount #Calling tomake sureyou'reopena Karenwho isniceSayssomethingother thanMerryChristmasHappy weare open onChristmasEveThey didit for melast timeCallsdifferentnamecallover 45minGives cardnumber asaccountnumberFailedpasswordMember isupset aboutfraud disputeWhy doesmy billsend as acheck?Calledanotherdepartmentno answerfakelaughingMember getsangry abouthappyholidays

Contact center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
  1. Threatens to close accounts
  2. I'm not mad at you...
  3. Wave OD fee
  4. member asks what branch we are at
  5. "I want to speak to my branch"
  6. Angry member
  7. I wanna speak to the manager
  8. "I hate the new Billpay system"
  9. unknown name and number
  10. Member still has the old OLAA app
  11. has Q Z or V in name
  12. Doesn't remember who they talked to
  13. Skip pay
  14. Gives routing number as account number
  15. Gives color and year when asked for make and model
  16. real laughing
  17. Gives member # and calls it account #
  18. Calling to make sure you're open
  19. a Karen who is nice
  20. Says something other than Merry Christmas
  21. Happy we are open on Christmas Eve
  22. They did it for me last time
  23. Calls different name
  24. call over 45 min
  25. Gives card number as account number
  26. Failed password
  27. Member is upset about fraud dispute
  28. Why does my bill send as a check?
  29. Called another department no answer
  30. fake laughing
  31. Member gets angry about happy holidays