Calling to make sure you're open Calls different name Gives member # and calls it account # Gives color and year when asked for make and model real laughing "I want to speak to my branch" fake laughing Called another department no answer Wave OD fee Gives card number as account number Failed password Member is upset about fraud dispute Skip pay Angry member member asks what branch we are at Says something other than Merry Christmas Gives routing number as account number Happy we are open on Christmas Eve Member still has the old OLAA app call over 45 min Why does my bill send as a check? They did it for me last time a Karen who is nice unknown name and number Doesn't remember who they talked to Threatens to close accounts has Q Z or V in name I wanna speak to the manager Member gets angry about happy holidays "I hate the new Billpay system" I'm not mad at you... Calling to make sure you're open Calls different name Gives member # and calls it account # Gives color and year when asked for make and model real laughing "I want to speak to my branch" fake laughing Called another department no answer Wave OD fee Gives card number as account number Failed password Member is upset about fraud dispute Skip pay Angry member member asks what branch we are at Says something other than Merry Christmas Gives routing number as account number Happy we are open on Christmas Eve Member still has the old OLAA app call over 45 min Why does my bill send as a check? They did it for me last time a Karen who is nice unknown name and number Doesn't remember who they talked to Threatens to close accounts has Q Z or V in name I wanna speak to the manager Member gets angry about happy holidays "I hate the new Billpay system" I'm not mad at you...
(Print)
Calling to make sure you're open
Calls different name
Gives member # and calls it account #
Gives color and year when asked for make and model
real laughing
"I want to speak to my branch"
fake laughing
Called another department no answer
Wave OD fee
Gives card number as account number
Failed password
Member is upset about fraud dispute
Skip pay
Angry member
member asks what branch we are at
Says something other than Merry Christmas
Gives routing number as account number
Happy we are open on Christmas Eve
Member still has the old OLAA app
call over 45 min
Why does my bill send as a check?
They did it for me last time
a Karen who is nice
unknown name and number
Doesn't remember who they talked to
Threatens to close accounts
has Q Z or V in name
I wanna speak to the manager
Member gets angry about happy holidays
"I hate the new Billpay system"
I'm not mad at you...
