We areclient-focusedEvery client,and everyteammate,has a story.Including you.“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”Hospitalianscreate goodexperiencesHospitality --how youmakesomeonefeelService --what youdo forsomeoneAlways offerour guestscookies,coffee, andwaterWelcome basketsare the Bank’s wayto help new teammembers andclients feel valuedHospitality isthe “secretweapon” weall need toengage inOthersshould “feelappreciated”Practicehospitality365 daysa yearExhibitingHospitalityis freeEvery oneof us cando greathospitalityHospitalitycreates arelationshipbetween guestand hostHospitality --how youmakesomeonefeelService andHospitalityare not thesame thingCultureis whoyou areAlways offerour guestscookies,coffee, andwaterGreet allthat enterourlobbiesHospitalitydoesn’trequire extrapeople“Awesomebank ... thatprovideshonest andgreat service!”Hospitalianschange howothers feelHospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersHospitalianschange howothers feelWe valueravingfansWe roll.We arefluid.Every oneof us cando greathospitalityService --what youdo forsomeoneBrand ishow youare seenExhibitingHospitalityis freeClientappreciationeventsHospitality isaboutlooking OUTinstead oflooking INOthersshould“feellistened to”Hospitality isaboutlooking OUTinstead oflooking IN“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”Hospitalitycreates arelationshipbetween guestand hostReminder:Clients arewhy wehave jobs“… received thebest and mostfriendly serviceone could asfor in a bank.”“SecretSauce”If we cannotroll or be fluid,we do ourbest tocommunicate.“Awesomebank ... thatprovideshonest andgreat service!”Othersshould‘feelrefreshed”“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”“The whole team… has been great… communicationand service hasbeen over the top.”Greet allthat enterourlobbiesOthersshould “feelappreciated”Be aHospitalianWe areclient-focusedClientappreciationeventsBe aHospitalianWe strive tobe “theChick-fil-A ofbanking.”Practicehospitality365 daysa yearHospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersOthersshould“feelvalued”We roll.We arefluid.We strive tobe “theChick-fil-A ofbanking.”… we donot havejobsService andHospitalityare not thesame thingHospitalianscreate goodexperiencesBrand ishow youare seenIf we donot haveclients…Reminder:Clients arewhy wehave jobsWelcome basketsare the Bank’s wayto help new teammembers andclients feel valuedOthersshould“feelvalued”“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”Othersshould“feellistened to”We valueravingfansOthersshould‘feelrefreshed”Loanclosinggifts“… received thebest and mostfriendly serviceone could asfor in a bank.”Hospitality isthe “secretweapon” weall need toengage inHospitalitydoesn’trequire extrapeopleIf we cannotroll or be fluid,we do ourbest tocommunicate.“The whole team… has been great… communicationand service hasbeen over the top.”Cultureis whoyou areEvery client,and everyteammate,has a story.Including you.LoanclosinggiftsWe areclient-focusedEvery client,and everyteammate,has a story.Including you.“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”Hospitalianscreate goodexperiencesHospitality --how youmakesomeonefeelService --what youdo forsomeoneAlways offerour guestscookies,coffee, andwaterWelcome basketsare the Bank’s wayto help new teammembers andclients feel valuedHospitality isthe “secretweapon” weall need toengage inOthersshould “feelappreciated”Practicehospitality365 daysa yearExhibitingHospitalityis freeEvery oneof us cando greathospitalityHospitalitycreates arelationshipbetween guestand hostHospitality --how youmakesomeonefeelService andHospitalityare not thesame thingCultureis whoyou areAlways offerour guestscookies,coffee, andwaterGreet allthat enterourlobbiesHospitalitydoesn’trequire extrapeople“Awesomebank ... thatprovideshonest andgreat service!”Hospitalianschange howothers feelHospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersHospitalianschange howothers feelWe valueravingfansWe roll.We arefluid.Every oneof us cando greathospitalityService --what youdo forsomeoneBrand ishow youare seenExhibitingHospitalityis freeClientappreciationeventsHospitality isaboutlooking OUTinstead oflooking INOthersshould“feellistened to”Hospitality isaboutlooking OUTinstead oflooking IN“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”Hospitalitycreates arelationshipbetween guestand hostReminder:Clients arewhy wehave jobs“… received thebest and mostfriendly serviceone could asfor in a bank.”“SecretSauce”If we cannotroll or be fluid,we do ourbest tocommunicate.“Awesomebank ... thatprovideshonest andgreat service!”Othersshould‘feelrefreshed”“This bank …[has] unrivaledservice. Thankyou so muchPrime Meridian!”“The whole team… has been great… communicationand service hasbeen over the top.”Greet allthat enterourlobbiesOthersshould “feelappreciated”Be aHospitalianWe areclient-focusedClientappreciationeventsBe aHospitalianWe strive tobe “theChick-fil-A ofbanking.”Practicehospitality365 daysa yearHospitality: Thefriendly, generousreception andentertainment ofguests, visitors, orstrangersOthersshould“feelvalued”We roll.We arefluid.We strive tobe “theChick-fil-A ofbanking.”… we donot havejobsService andHospitalityare not thesame thingHospitalianscreate goodexperiencesBrand ishow youare seenIf we donot haveclients…Reminder:Clients arewhy wehave jobsWelcome basketsare the Bank’s wayto help new teammembers andclients feel valuedOthersshould“feelvalued”“We are grateful wetried Prime MeridianBank and had theopportunity toexperience theirwonderful service!”Othersshould“feellistened to”We valueravingfansOthersshould‘feelrefreshed”Loanclosinggifts“… received thebest and mostfriendly serviceone could asfor in a bank.”Hospitality isthe “secretweapon” weall need toengage inHospitalitydoesn’trequire extrapeopleIf we cannotroll or be fluid,we do ourbest tocommunicate.“The whole team… has been great… communicationand service hasbeen over the top.”Cultureis whoyou areEvery client,and everyteammate,has a story.Including you.Loanclosinggifts

Hospitality Round 3 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We are client-focused
  2. Every client, and every teammate, has a story. Including you.
  3. “This bank …[has] unrivaled service. Thank you so much Prime Meridian!”
  4. Hospitalians create good experiences
  5. Hospitality -- how you make someone feel
  6. Service -- what you do for someone
  7. Always offer our guests cookies, coffee, and water
  8. Welcome baskets are the Bank’s way to help new team members and clients feel valued
  9. Hospitality is the “secret weapon” we all need to engage in
  10. Others should “feel appreciated”
  11. Practice hospitality 365 days a year
  12. Exhibiting Hospitality is free
  13. Every one of us can do great hospitality
  14. Hospitality creates a relationship between guest and host
  15. Hospitality -- how you make someone feel
  16. Service and Hospitality are not the same thing
  17. Culture is who you are
  18. Always offer our guests cookies, coffee, and water
  19. Greet all that enter our lobbies
  20. Hospitality doesn’t require extra people
  21. “Awesome bank ... that provides honest and great service!”
  22. Hospitalians change how others feel
  23. Hospitality: The friendly, generous reception and entertainment of guests, visitors, or strangers
  24. Hospitalians change how others feel
  25. We value raving fans
  26. We roll. We are fluid.
  27. Every one of us can do great hospitality
  28. Service -- what you do for someone
  29. Brand is how you are seen
  30. Exhibiting Hospitality is free
  31. Client appreciation events
  32. Hospitality is about looking OUT instead of looking IN
  33. Others should “feel listened to”
  34. Hospitality is about looking OUT instead of looking IN
  35. “We are grateful we tried Prime Meridian Bank and had the opportunity to experience their wonderful service!”
  36. Hospitality creates a relationship between guest and host
  37. Reminder: Clients are why we have jobs
  38. “… received the best and most friendly service one could as for in a bank.”
  39. “Secret Sauce”
  40. If we cannot roll or be fluid, we do our best to communicate.
  41. “Awesome bank ... that provides honest and great service!”
  42. Others should ‘feel refreshed”
  43. “This bank …[has] unrivaled service. Thank you so much Prime Meridian!”
  44. “The whole team … has been great … communication and service has been over the top.”
  45. Greet all that enter our lobbies
  46. Others should “feel appreciated”
  47. Be a Hospitalian
  48. We are client-focused
  49. Client appreciation events
  50. Be a Hospitalian
  51. We strive to be “the Chick-fil-A of banking.”
  52. Practice hospitality 365 days a year
  53. Hospitality: The friendly, generous reception and entertainment of guests, visitors, or strangers
  54. Others should “feel valued”
  55. We roll. We are fluid.
  56. We strive to be “the Chick-fil-A of banking.”
  57. … we do not have jobs
  58. Service and Hospitality are not the same thing
  59. Hospitalians create good experiences
  60. Brand is how you are seen
  61. If we do not have clients…
  62. Reminder: Clients are why we have jobs
  63. Welcome baskets are the Bank’s way to help new team members and clients feel valued
  64. Others should “feel valued”
  65. “We are grateful we tried Prime Meridian Bank and had the opportunity to experience their wonderful service!”
  66. Others should “feel listened to”
  67. We value raving fans
  68. Others should ‘feel refreshed”
  69. Loan closing gifts
  70. “… received the best and most friendly service one could as for in a bank.”
  71. Hospitality is the “secret weapon” we all need to engage in
  72. Hospitality doesn’t require extra people
  73. If we cannot roll or be fluid, we do our best to communicate.
  74. “The whole team … has been great … communication and service has been over the top.”
  75. Culture is who you are
  76. Every client, and every teammate, has a story. Including you.
  77. Loan closing gifts