Callerprovides waytoo muchpersonal info(TMI)CallerisCryingCP upsetTOO manyPaymentsreceived permonthCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILConfusedBCSE withCPS (shouldbe CPS call)Has orderending/changingCS but neverprovidedKnows case isin anotherCounty orRegion butcalled hereanywaySays theyare returninga call to thisnumberCaller putsyou on 3-waycall with otherparty/empletcHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCustomerwants otherparty'saddress/ph/PIICalls re:statementand $ on itthey've notreceived.Caller's cellphone keepscuttingout/hangsup/badconnectionHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).APEM notwithholdingcorrectlyIs goingto sueBCSEPaternity atissue but thereare more thanone potentialfathersCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)NCP callsbecause CPhas notreceiveddisbursementsWantsstatementthey are notreceivingchild supportNCPreportingnewAPEM/SINCGot aletter/notificationbut no longerhas itTRNA showscustomer hascalled withsame questionrecentlyWants DNAtest (mayhave or nothave anopen case)Calls whiledriving andcall cuts inand out/maycut offCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Callerprovides waytoo muchpersonal info(TMI)CallerisCryingCP upsetTOO manyPaymentsreceived permonthCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILConfusedBCSE withCPS (shouldbe CPS call)Has orderending/changingCS but neverprovidedKnows case isin anotherCounty orRegion butcalled hereanywaySays theyare returninga call to thisnumberCaller putsyou on 3-waycall with otherparty/empletcHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCustomerwants otherparty'saddress/ph/PIICalls re:statementand $ on itthey've notreceived.Caller's cellphone keepscuttingout/hangsup/badconnectionHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).APEM notwithholdingcorrectlyIs goingto sueBCSEPaternity atissue but thereare more thanone potentialfathersCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)NCP callsbecause CPhas notreceiveddisbursementsWantsstatementthey are notreceivingchild supportNCPreportingnewAPEM/SINCGot aletter/notificationbut no longerhas itTRNA showscustomer hascalled withsame questionrecentlyWants DNAtest (mayhave or nothave anopen case)Calls whiledriving andcall cuts inand out/maycut offCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
B
4
N
5
I
6
B
7
G
8
G
9
O
10
O
11
O
12
I
13
I
14
O
15
N
16
I
17
B
18
N
19
O
20
B
21
I
22
B
23
N
24
G
25
I
26
G
27
G
28
B
  1. G-Caller provides way too much personal info (TMI)
  2. N-Caller is Crying
  3. B-CP upset TOO many Payments received per month
  4. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  5. I-Confused BCSE with CPS (should be CPS call)
  6. B-Has order ending/changing CS but never provided
  7. G-Knows case is in another County or Region but called here anyway
  8. G-Says they are returning a call to this number
  9. O-Caller puts you on 3-way call with other party/empl etc
  10. O-Has not received CS, Letters, etc because they moved months ago and did not report
  11. O-Customer wants other party's address/ph/PII
  12. I-Calls re: statement and $ on it they've not received.
  13. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  14. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  15. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  16. I-APEM not withholding correctly
  17. B-Is going to sue BCSE
  18. N-Paternity at issue but there are more than one potential fathers
  19. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  20. B-NCP calls because CP has not received disbursements
  21. I-Wants statement they are not receiving child support
  22. B-NCP reporting new APEM/SINC
  23. N-Got a letter/notification but no longer has it
  24. G-TRNA shows customer has called with same question recently
  25. I-Wants DNA test (may have or not have an open case)
  26. G-Calls while driving and call cuts in and out/may cut off
  27. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  28. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.