Has not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCaller's cellphone keepscuttingout/hangsup/badconnectionCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Has orderending/changingCS but neverprovidedCustomerwants otherparty'saddress/ph/PIICaller made 2 ormore calls insame day tocheck payment(or on sameissue)Knows case isin anotherCounty orRegion butcalled hereanywayNCP callsbecause CPhas notreceiveddisbursementsCalls whiledriving andcall cuts inand out/maycut offCalls re:statementand $ on itthey've notreceived.Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.TRNA showscustomer hascalled withsame questionrecentlyCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Got aletter/notificationbut no longerhas itCallerprovides waytoo muchpersonal info(TMI)CALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILWantsstatementthey are notreceivingchild supportSays theyare returninga call to thisnumberWants DNAtest (mayhave or nothave anopen case)CallerisCryingNCPreportingnewAPEM/SINCConfusedBCSE withCPS (shouldbe CPS call)APEM notwithholdingcorrectlyCaller putsyou on 3-waycall with otherparty/empletcCP upsetTOO manyPaymentsreceived permonthPaternity atissue but thereare more thanone potentialfathersHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayIs goingto sueBCSEHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCaller's cellphone keepscuttingout/hangsup/badconnectionCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Has orderending/changingCS but neverprovidedCustomerwants otherparty'saddress/ph/PIICaller made 2 ormore calls insame day tocheck payment(or on sameissue)Knows case isin anotherCounty orRegion butcalled hereanywayNCP callsbecause CPhas notreceiveddisbursementsCalls whiledriving andcall cuts inand out/maycut offCalls re:statementand $ on itthey've notreceived.Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.TRNA showscustomer hascalled withsame questionrecentlyCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Got aletter/notificationbut no longerhas itCallerprovides waytoo muchpersonal info(TMI)CALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILWantsstatementthey are notreceivingchild supportSays theyare returninga call to thisnumberWants DNAtest (mayhave or nothave anopen case)CallerisCryingNCPreportingnewAPEM/SINCConfusedBCSE withCPS (shouldbe CPS call)APEM notwithholdingcorrectlyCaller putsyou on 3-waycall with otherparty/empletcCP upsetTOO manyPaymentsreceived permonthPaternity atissue but thereare more thanone potentialfathersHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayIs goingto sueBCSE

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
N
4
B
5
O
6
G
7
G
8
B
9
G
10
I
11
B
12
G
13
O
14
N
15
G
16
N
17
I
18
G
19
I
20
N
21
B
22
I
23
I
24
O
25
B
26
N
27
O
28
B
  1. O-Has not received CS, Letters, etc because they moved months ago and did not report
  2. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  3. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  4. B-Has order ending/changing CS but never provided
  5. O-Customer wants other party's address/ph/PII
  6. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  7. G-Knows case is in another County or Region but called here anyway
  8. B-NCP calls because CP has not received disbursements
  9. G-Calls while driving and call cuts in and out/may cut off
  10. I-Calls re: statement and $ on it they've not received.
  11. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  12. G-TRNA shows customer has called with same question recently
  13. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  14. N-Got a letter/notification but no longer has it
  15. G-Caller provides way too much personal info (TMI)
  16. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  17. I-Wants statement they are not receiving child support
  18. G-Says they are returning a call to this number
  19. I-Wants DNA test (may have or not have an open case)
  20. N-Caller is Crying
  21. B-NCP reporting new APEM/SINC
  22. I-Confused BCSE with CPS (should be CPS call)
  23. I-APEM not withholding correctly
  24. O-Caller puts you on 3-way call with other party/empl etc
  25. B-CP upset TOO many Payments received per month
  26. N-Paternity at issue but there are more than one potential fathers
  27. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  28. B-Is going to sue BCSE