Caller putsyou on 3-waycall with otherparty/empletcCalls re:statementand $ on itthey've notreceived.CallerisCryingCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Has not paid inover 6 monthsbut got ENFletter and stillsays will notpaySays theyare returninga call to thisnumberAPEM notwithholdingcorrectlyNCPreportingnewAPEM/SINCWantsstatementthey are notreceivingchild supportCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Customerwants otherparty'saddress/ph/PIIGot aletter/notificationbut no longerhas itHas orderending/changingCS but neverprovidedCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Paternity atissue but thereare more thanone potentialfathersKnows case isin anotherCounty orRegion butcalled hereanywayCalls whiledriving andcall cuts inand out/maycut offHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportWants DNAtest (mayhave or nothave anopen case)ConfusedBCSE withCPS (shouldbe CPS call)NCP callsbecause CPhas notreceiveddisbursementsIs goingto sueBCSECP upsetTOO manyPaymentsreceived permonthCaller's cellphone keepscuttingout/hangsup/badconnectionCallerprovides waytoo muchpersonal info(TMI)Call is reallyaboutSNAP/TANFbenefits (callershould contactBCF)CALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILTRNA showscustomer hascalled withsame questionrecentlyCaller putsyou on 3-waycall with otherparty/empletcCalls re:statementand $ on itthey've notreceived.CallerisCryingCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Has not paid inover 6 monthsbut got ENFletter and stillsays will notpaySays theyare returninga call to thisnumberAPEM notwithholdingcorrectlyNCPreportingnewAPEM/SINCWantsstatementthey are notreceivingchild supportCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Customerwants otherparty'saddress/ph/PIIGot aletter/notificationbut no longerhas itHas orderending/changingCS but neverprovidedCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Paternity atissue but thereare more thanone potentialfathersKnows case isin anotherCounty orRegion butcalled hereanywayCalls whiledriving andcall cuts inand out/maycut offHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportWants DNAtest (mayhave or nothave anopen case)ConfusedBCSE withCPS (shouldbe CPS call)NCP callsbecause CPhas notreceiveddisbursementsIs goingto sueBCSECP upsetTOO manyPaymentsreceived permonthCaller's cellphone keepscuttingout/hangsup/badconnectionCallerprovides waytoo muchpersonal info(TMI)Call is reallyaboutSNAP/TANFbenefits (callershould contactBCF)CALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILTRNA showscustomer hascalled withsame questionrecently

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
N
4
G
5
O
6
G
7
I
8
B
9
I
10
B
11
O
12
N
13
B
14
N
15
N
16
G
17
G
18
O
19
I
20
I
21
B
22
B
23
B
24
I
25
G
26
O
27
N
28
G
  1. O-Caller puts you on 3-way call with other party/empl etc
  2. I-Calls re: statement and $ on it they've not received.
  3. N-Caller is Crying
  4. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  5. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  6. G-Says they are returning a call to this number
  7. I-APEM not withholding correctly
  8. B-NCP reporting new APEM/SINC
  9. I-Wants statement they are not receiving child support
  10. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  11. O-Customer wants other party's address/ph/PII
  12. N-Got a letter/notification but no longer has it
  13. B-Has order ending/changing CS but never provided
  14. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  15. N-Paternity at issue but there are more than one potential fathers
  16. G-Knows case is in another County or Region but called here anyway
  17. G-Calls while driving and call cuts in and out/may cut off
  18. O-Has not received CS, Letters, etc because they moved months ago and did not report
  19. I-Wants DNA test (may have or not have an open case)
  20. I-Confused BCSE with CPS (should be CPS call)
  21. B-NCP calls because CP has not received disbursements
  22. B-Is going to sue BCSE
  23. B-CP upset TOO many Payments received per month
  24. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  25. G-Caller provides way too much personal info (TMI)
  26. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  27. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  28. G-TRNA shows customer has called with same question recently