Has orderending/changingCS but neverprovidedCalls re:statementand $ on itthey've notreceived.ConfusedBCSE withCPS (shouldbe CPS call)Calls whiledriving andcall cuts inand out/maycut offWantsstatementthey are notreceivingchild supportIs goingto sueBCSEWants DNAtest (mayhave or nothave anopen case)Caller putsyou on 3-waycall with otherparty/empletcGot aletter/notificationbut no longerhas itCallerisCryingKnows case isin anotherCounty orRegion butcalled hereanywayTRNA showscustomer hascalled withsame questionrecentlyPaternity atissue but thereare more thanone potentialfathersAPEM notwithholdingcorrectlyCaller's cellphone keepscuttingout/hangsup/badconnectionSays theyare returninga call to thisnumberCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Caller made 2 ormore calls insame day tocheck payment(or on sameissue)Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.CP upsetTOO manyPaymentsreceived permonthCallerprovides waytoo muchpersonal info(TMI)CALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILCustomerwants otherparty'saddress/ph/PIICall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Has not paid inover 6 monthsbut got ENFletter and stillsays will notpayHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportNCP callsbecause CPhas notreceiveddisbursementsNCPreportingnewAPEM/SINCHas orderending/changingCS but neverprovidedCalls re:statementand $ on itthey've notreceived.ConfusedBCSE withCPS (shouldbe CPS call)Calls whiledriving andcall cuts inand out/maycut offWantsstatementthey are notreceivingchild supportIs goingto sueBCSEWants DNAtest (mayhave or nothave anopen case)Caller putsyou on 3-waycall with otherparty/empletcGot aletter/notificationbut no longerhas itCallerisCryingKnows case isin anotherCounty orRegion butcalled hereanywayTRNA showscustomer hascalled withsame questionrecentlyPaternity atissue but thereare more thanone potentialfathersAPEM notwithholdingcorrectlyCaller's cellphone keepscuttingout/hangsup/badconnectionSays theyare returninga call to thisnumberCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Caller made 2 ormore calls insame day tocheck payment(or on sameissue)Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.CP upsetTOO manyPaymentsreceived permonthCallerprovides waytoo muchpersonal info(TMI)CALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILCustomerwants otherparty'saddress/ph/PIICall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Has not paid inover 6 monthsbut got ENFletter and stillsays will notpayHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportNCP callsbecause CPhas notreceiveddisbursementsNCPreportingnewAPEM/SINC

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
I
4
G
5
I
6
B
7
I
8
O
9
N
10
N
11
G
12
G
13
N
14
I
15
I
16
G
17
N
18
G
19
B
20
B
21
G
22
N
23
O
24
O
25
O
26
O
27
B
28
B
  1. B-Has order ending/changing CS but never provided
  2. I-Calls re: statement and $ on it they've not received.
  3. I-Confused BCSE with CPS (should be CPS call)
  4. G-Calls while driving and call cuts in and out/may cut off
  5. I-Wants statement they are not receiving child support
  6. B-Is going to sue BCSE
  7. I-Wants DNA test (may have or not have an open case)
  8. O-Caller puts you on 3-way call with other party/empl etc
  9. N-Got a letter/notification but no longer has it
  10. N-Caller is Crying
  11. G-Knows case is in another County or Region but called here anyway
  12. G-TRNA shows customer has called with same question recently
  13. N-Paternity at issue but there are more than one potential fathers
  14. I-APEM not withholding correctly
  15. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  16. G-Says they are returning a call to this number
  17. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  18. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  19. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  20. B-CP upset TOO many Payments received per month
  21. G-Caller provides way too much personal info (TMI)
  22. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  23. O-Customer wants other party's address/ph/PII
  24. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  25. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  26. O-Has not received CS, Letters, etc because they moved months ago and did not report
  27. B-NCP calls because CP has not received disbursements
  28. B-NCP reporting new APEM/SINC