Knows case isin anotherCounty orRegion butcalled hereanywayWants DNAtest (mayhave or nothave anopen case)Caller's cellphone keepscuttingout/hangsup/badconnectionCallerprovides waytoo muchpersonal info(TMI)Customerwants otherparty'saddress/ph/PIITRNA showscustomer hascalled withsame questionrecentlyAPEM notwithholdingcorrectlyCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Says theyare returninga call to thisnumberCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILConfusedBCSE withCPS (shouldbe CPS call)Caller putsyou on 3-waycall with otherparty/empletcWantsstatementthey are notreceivingchild supportHas orderending/changingCS but neverprovidedCP upsetTOO manyPaymentsreceived permonthCallerisCryingCaller made 2 ormore calls insame day tocheck payment(or on sameissue)NCPreportingnewAPEM/SINCHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayNCP callsbecause CPhas notreceiveddisbursementsIs goingto sueBCSEHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCalls re:statementand $ on itthey've notreceived.Paternity atissue but thereare more thanone potentialfathersCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Got aletter/notificationbut no longerhas itCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Calls whiledriving andcall cuts inand out/maycut offKnows case isin anotherCounty orRegion butcalled hereanywayWants DNAtest (mayhave or nothave anopen case)Caller's cellphone keepscuttingout/hangsup/badconnectionCallerprovides waytoo muchpersonal info(TMI)Customerwants otherparty'saddress/ph/PIITRNA showscustomer hascalled withsame questionrecentlyAPEM notwithholdingcorrectlyCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Says theyare returninga call to thisnumberCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILConfusedBCSE withCPS (shouldbe CPS call)Caller putsyou on 3-waycall with otherparty/empletcWantsstatementthey are notreceivingchild supportHas orderending/changingCS but neverprovidedCP upsetTOO manyPaymentsreceived permonthCallerisCryingCaller made 2 ormore calls insame day tocheck payment(or on sameissue)NCPreportingnewAPEM/SINCHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayNCP callsbecause CPhas notreceiveddisbursementsIs goingto sueBCSEHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCalls re:statementand $ on itthey've notreceived.Paternity atissue but thereare more thanone potentialfathersCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Got aletter/notificationbut no longerhas itCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Calls whiledriving andcall cuts inand out/maycut off

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
I
4
G
5
O
6
G
7
I
8
B
9
G
10
N
11
I
12
O
13
I
14
B
15
B
16
N
17
G
18
B
19
O
20
B
21
B
22
O
23
I
24
N
25
N
26
N
27
O
28
G
  1. G-Knows case is in another County or Region but called here anyway
  2. I-Wants DNA test (may have or not have an open case)
  3. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  4. G-Caller provides way too much personal info (TMI)
  5. O-Customer wants other party's address/ph/PII
  6. G-TRNA shows customer has called with same question recently
  7. I-APEM not withholding correctly
  8. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  9. G-Says they are returning a call to this number
  10. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  11. I-Confused BCSE with CPS (should be CPS call)
  12. O-Caller puts you on 3-way call with other party/empl etc
  13. I-Wants statement they are not receiving child support
  14. B-Has order ending/changing CS but never provided
  15. B-CP upset TOO many Payments received per month
  16. N-Caller is Crying
  17. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  18. B-NCP reporting new APEM/SINC
  19. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  20. B-NCP calls because CP has not received disbursements
  21. B-Is going to sue BCSE
  22. O-Has not received CS, Letters, etc because they moved months ago and did not report
  23. I-Calls re: statement and $ on it they've not received.
  24. N-Paternity at issue but there are more than one potential fathers
  25. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  26. N-Got a letter/notification but no longer has it
  27. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  28. G-Calls while driving and call cuts in and out/may cut off