Is goingto sueBCSEHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCallerisCryingCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Callerprovides waytoo muchpersonal info(TMI)Caller's cellphone keepscuttingout/hangsup/badconnectionNCP callsbecause CPhas notreceiveddisbursementsCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILCalls whiledriving andcall cuts inand out/maycut offConfusedBCSE withCPS (shouldbe CPS call)Customerwants otherparty'saddress/ph/PIICaller putsyou on 3-waycall with otherparty/empletcWants DNAtest (mayhave or nothave anopen case)Wantsstatementthey are notreceivingchild supportPaternity atissue but thereare more thanone potentialfathersAPEM notwithholdingcorrectlyNCPreportingnewAPEM/SINCHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayHas orderending/changingCS but neverprovidedCalls re:statementand $ on itthey've notreceived.Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).TRNA showscustomer hascalled withsame questionrecentlySays theyare returninga call to thisnumberCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Got aletter/notificationbut no longerhas itKnows case isin anotherCounty orRegion butcalled hereanywayCP upsetTOO manyPaymentsreceived permonthCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Is goingto sueBCSEHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCallerisCryingCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Callerprovides waytoo muchpersonal info(TMI)Caller's cellphone keepscuttingout/hangsup/badconnectionNCP callsbecause CPhas notreceiveddisbursementsCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILCalls whiledriving andcall cuts inand out/maycut offConfusedBCSE withCPS (shouldbe CPS call)Customerwants otherparty'saddress/ph/PIICaller putsyou on 3-waycall with otherparty/empletcWants DNAtest (mayhave or nothave anopen case)Wantsstatementthey are notreceivingchild supportPaternity atissue but thereare more thanone potentialfathersAPEM notwithholdingcorrectlyNCPreportingnewAPEM/SINCHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayHas orderending/changingCS but neverprovidedCalls re:statementand $ on itthey've notreceived.Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).TRNA showscustomer hascalled withsame questionrecentlySays theyare returninga call to thisnumberCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Got aletter/notificationbut no longerhas itKnows case isin anotherCounty orRegion butcalled hereanywayCP upsetTOO manyPaymentsreceived permonthCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
N
4
B
5
G
6
I
7
B
8
N
9
G
10
I
11
O
12
O
13
I
14
I
15
N
16
I
17
B
18
O
19
B
20
I
21
N
22
G
23
G
24
G
25
N
26
G
27
B
28
O
  1. B-Is going to sue BCSE
  2. O-Has not received CS, Letters, etc because they moved months ago and did not report
  3. N-Caller is Crying
  4. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  5. G-Caller provides way too much personal info (TMI)
  6. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  7. B-NCP calls because CP has not received disbursements
  8. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  9. G-Calls while driving and call cuts in and out/may cut off
  10. I-Confused BCSE with CPS (should be CPS call)
  11. O-Customer wants other party's address/ph/PII
  12. O-Caller puts you on 3-way call with other party/empl etc
  13. I-Wants DNA test (may have or not have an open case)
  14. I-Wants statement they are not receiving child support
  15. N-Paternity at issue but there are more than one potential fathers
  16. I-APEM not withholding correctly
  17. B-NCP reporting new APEM/SINC
  18. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  19. B-Has order ending/changing CS but never provided
  20. I-Calls re: statement and $ on it they've not received.
  21. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  22. G-TRNA shows customer has called with same question recently
  23. G-Says they are returning a call to this number
  24. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  25. N-Got a letter/notification but no longer has it
  26. G-Knows case is in another County or Region but called here anyway
  27. B-CP upset TOO many Payments received per month
  28. O-Call is really about SNAP/TANF benefits (caller should contact BCF)