Has not receivedCS, Letters, etcbecause theymoved monthsago and did notreportTRNA showscustomer hascalled withsame questionrecentlyCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)NCP callsbecause CPhas notreceiveddisbursementsPaternity atissue but thereare more thanone potentialfathersHas orderending/changingCS but neverprovidedCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Callerprovides waytoo muchpersonal info(TMI)CallerisCryingSays theyare returninga call to thisnumberAPEM notwithholdingcorrectlyHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayIs goingto sueBCSEConfusedBCSE withCPS (shouldbe CPS call)CP upsetTOO manyPaymentsreceived permonthCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILNCPreportingnewAPEM/SINCCaller's cellphone keepscuttingout/hangsup/badconnectionWants DNAtest (mayhave or nothave anopen case)Calls whiledriving andcall cuts inand out/maycut offCustomerwants otherparty'saddress/ph/PIIGot aletter/notificationbut no longerhas itWantsstatementthey are notreceivingchild supportCaller putsyou on 3-waycall with otherparty/empletcCalls re:statementand $ on itthey've notreceived.Caller made 2 ormore calls insame day tocheck payment(or on sameissue)Knows case isin anotherCounty orRegion butcalled hereanywayHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportTRNA showscustomer hascalled withsame questionrecentlyCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)NCP callsbecause CPhas notreceiveddisbursementsPaternity atissue but thereare more thanone potentialfathersHas orderending/changingCS but neverprovidedCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Callerprovides waytoo muchpersonal info(TMI)CallerisCryingSays theyare returninga call to thisnumberAPEM notwithholdingcorrectlyHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayIs goingto sueBCSEConfusedBCSE withCPS (shouldbe CPS call)CP upsetTOO manyPaymentsreceived permonthCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILNCPreportingnewAPEM/SINCCaller's cellphone keepscuttingout/hangsup/badconnectionWants DNAtest (mayhave or nothave anopen case)Calls whiledriving andcall cuts inand out/maycut offCustomerwants otherparty'saddress/ph/PIIGot aletter/notificationbut no longerhas itWantsstatementthey are notreceivingchild supportCaller putsyou on 3-waycall with otherparty/empletcCalls re:statementand $ on itthey've notreceived.Caller made 2 ormore calls insame day tocheck payment(or on sameissue)Knows case isin anotherCounty orRegion butcalled hereanyway

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
O
4
B
5
N
6
B
7
B
8
N
9
G
10
N
11
G
12
I
13
O
14
B
15
I
16
B
17
N
18
B
19
I
20
I
21
G
22
O
23
N
24
I
25
O
26
I
27
G
28
G
  1. O-Has not received CS, Letters, etc because they moved months ago and did not report
  2. G-TRNA shows customer has called with same question recently
  3. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  4. B-NCP calls because CP has not received disbursements
  5. N-Paternity at issue but there are more than one potential fathers
  6. B-Has order ending/changing CS but never provided
  7. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  8. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  9. G-Caller provides way too much personal info (TMI)
  10. N-Caller is Crying
  11. G-Says they are returning a call to this number
  12. I-APEM not withholding correctly
  13. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  14. B-Is going to sue BCSE
  15. I-Confused BCSE with CPS (should be CPS call)
  16. B-CP upset TOO many Payments received per month
  17. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  18. B-NCP reporting new APEM/SINC
  19. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  20. I-Wants DNA test (may have or not have an open case)
  21. G-Calls while driving and call cuts in and out/may cut off
  22. O-Customer wants other party's address/ph/PII
  23. N-Got a letter/notification but no longer has it
  24. I-Wants statement they are not receiving child support
  25. O-Caller puts you on 3-way call with other party/empl etc
  26. I-Calls re: statement and $ on it they've not received.
  27. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  28. G-Knows case is in another County or Region but called here anyway