(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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O-Caller puts you on 3-way call with other party/empl etc
N-Caller is Crying
N-Paternity at issue but there are more than one potential fathers
I-Wants statement they are not receiving child support
G-Calls while driving and call cuts in and out/may cut off
I-Calls re: statement and $ on it they've not received.
N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
I-Wants DNA test (may have or not have an open case)
B-Is going to sue BCSE
B-NCP reporting new APEM/SINC
G-Knows case is in another County or Region but called here anyway
O-Call is really about SNAP/TANF benefits (caller should contact BCF)
I-APEM not withholding correctly
O-Customer wants other party's address/ph/PII
B-NCP calls because CP has not received disbursements
G-Caller made 2 or more calls in same day to check payment (or on same issue)
B-CP upset TOO many Payments received per month
I-Confused BCSE with CPS (should be CPS call)
B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
O-Has not received CS, Letters, etc because they moved months ago and did not report
G-Says they are returning a call to this number
N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
G-TRNA shows customer has called with same question recently
O-Has not paid in over 6 months but got ENF letter and still says will not pay
G-Caller provides way too much personal info (TMI)
