APEM notwithholdingcorrectlyNCP callsbecause CPhas notreceiveddisbursementsCaller's cellphone keepscuttingout/hangsup/badconnectionPaternity atissue but thereare more thanone potentialfathersCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).NCPreportingnewAPEM/SINCCallerisCryingWantsstatementthey are notreceivingchild supportHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCallerprovides waytoo muchpersonal info(TMI)Calls re:statementand $ on itthey've notreceived.Knows case isin anotherCounty orRegion butcalled hereanywayHas orderending/changingCS but neverprovidedCP upsetTOO manyPaymentsreceived permonthSays theyare returninga call to thisnumberCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Caller putsyou on 3-waycall with otherparty/empletcCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILWants DNAtest (mayhave or nothave anopen case)Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Call is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Got aletter/notificationbut no longerhas itConfusedBCSE withCPS (shouldbe CPS call)Is goingto sueBCSEHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCalls whiledriving andcall cuts inand out/maycut offCustomerwants otherparty'saddress/ph/PIITRNA showscustomer hascalled withsame questionrecentlyAPEM notwithholdingcorrectlyNCP callsbecause CPhas notreceiveddisbursementsCaller's cellphone keepscuttingout/hangsup/badconnectionPaternity atissue but thereare more thanone potentialfathersCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).NCPreportingnewAPEM/SINCCallerisCryingWantsstatementthey are notreceivingchild supportHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCallerprovides waytoo muchpersonal info(TMI)Calls re:statementand $ on itthey've notreceived.Knows case isin anotherCounty orRegion butcalled hereanywayHas orderending/changingCS but neverprovidedCP upsetTOO manyPaymentsreceived permonthSays theyare returninga call to thisnumberCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Caller putsyou on 3-waycall with otherparty/empletcCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILWants DNAtest (mayhave or nothave anopen case)Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Call is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Got aletter/notificationbut no longerhas itConfusedBCSE withCPS (shouldbe CPS call)Is goingto sueBCSEHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCalls whiledriving andcall cuts inand out/maycut offCustomerwants otherparty'saddress/ph/PIITRNA showscustomer hascalled withsame questionrecently

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
I
4
N
5
N
6
B
7
N
8
I
9
O
10
G
11
I
12
G
13
B
14
B
15
G
16
G
17
O
18
N
19
I
20
B
21
O
22
N
23
I
24
B
25
O
26
G
27
O
28
G
  1. I-APEM not withholding correctly
  2. B-NCP calls because CP has not received disbursements
  3. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  4. N-Paternity at issue but there are more than one potential fathers
  5. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  6. B-NCP reporting new APEM/SINC
  7. N-Caller is Crying
  8. I-Wants statement they are not receiving child support
  9. O-Has not received CS, Letters, etc because they moved months ago and did not report
  10. G-Caller provides way too much personal info (TMI)
  11. I-Calls re: statement and $ on it they've not received.
  12. G-Knows case is in another County or Region but called here anyway
  13. B-Has order ending/changing CS but never provided
  14. B-CP upset TOO many Payments received per month
  15. G-Says they are returning a call to this number
  16. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  17. O-Caller puts you on 3-way call with other party/empl etc
  18. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  19. I-Wants DNA test (may have or not have an open case)
  20. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  21. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  22. N-Got a letter/notification but no longer has it
  23. I-Confused BCSE with CPS (should be CPS call)
  24. B-Is going to sue BCSE
  25. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  26. G-Calls while driving and call cuts in and out/may cut off
  27. O-Customer wants other party's address/ph/PII
  28. G-TRNA shows customer has called with same question recently