ConfusedBCSE withCPS (shouldbe CPS call)Calls re:statementand $ on itthey've notreceived.NCP callsbecause CPhas notreceiveddisbursementsKnows case isin anotherCounty orRegion butcalled hereanywayHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayPaternity atissue but thereare more thanone potentialfathersIs goingto sueBCSECall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Says theyare returninga call to thisnumberCP upsetTOO manyPaymentsreceived permonthWantsstatementthey are notreceivingchild supportCallerprovides waytoo muchpersonal info(TMI)CALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Wants DNAtest (mayhave or nothave anopen case)Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Caller putsyou on 3-waycall with otherparty/empletcGot aletter/notificationbut no longerhas itCallerisCryingCalls whiledriving andcall cuts inand out/maycut offHas orderending/changingCS but neverprovidedCaller's cellphone keepscuttingout/hangsup/badconnectionTRNA showscustomer hascalled withsame questionrecentlyHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCustomerwants otherparty'saddress/ph/PIIAPEM notwithholdingcorrectlyNCPreportingnewAPEM/SINCCaller made 2 ormore calls insame day tocheck payment(or on sameissue)ConfusedBCSE withCPS (shouldbe CPS call)Calls re:statementand $ on itthey've notreceived.NCP callsbecause CPhas notreceiveddisbursementsKnows case isin anotherCounty orRegion butcalled hereanywayHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayPaternity atissue but thereare more thanone potentialfathersIs goingto sueBCSECall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Says theyare returninga call to thisnumberCP upsetTOO manyPaymentsreceived permonthWantsstatementthey are notreceivingchild supportCallerprovides waytoo muchpersonal info(TMI)CALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Wants DNAtest (mayhave or nothave anopen case)Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Caller putsyou on 3-waycall with otherparty/empletcGot aletter/notificationbut no longerhas itCallerisCryingCalls whiledriving andcall cuts inand out/maycut offHas orderending/changingCS but neverprovidedCaller's cellphone keepscuttingout/hangsup/badconnectionTRNA showscustomer hascalled withsame questionrecentlyHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCustomerwants otherparty'saddress/ph/PIIAPEM notwithholdingcorrectlyNCPreportingnewAPEM/SINCCaller made 2 ormore calls insame day tocheck payment(or on sameissue)

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
B
4
G
5
O
6
N
7
B
8
O
9
G
10
B
11
I
12
G
13
N
14
N
15
I
16
B
17
O
18
N
19
N
20
G
21
B
22
I
23
G
24
O
25
O
26
I
27
B
28
G
  1. I-Confused BCSE with CPS (should be CPS call)
  2. I-Calls re: statement and $ on it they've not received.
  3. B-NCP calls because CP has not received disbursements
  4. G-Knows case is in another County or Region but called here anyway
  5. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  6. N-Paternity at issue but there are more than one potential fathers
  7. B-Is going to sue BCSE
  8. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  9. G-Says they are returning a call to this number
  10. B-CP upset TOO many Payments received per month
  11. I-Wants statement they are not receiving child support
  12. G-Caller provides way too much personal info (TMI)
  13. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  14. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  15. I-Wants DNA test (may have or not have an open case)
  16. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  17. O-Caller puts you on 3-way call with other party/empl etc
  18. N-Got a letter/notification but no longer has it
  19. N-Caller is Crying
  20. G-Calls while driving and call cuts in and out/may cut off
  21. B-Has order ending/changing CS but never provided
  22. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  23. G-TRNA shows customer has called with same question recently
  24. O-Has not received CS, Letters, etc because they moved months ago and did not report
  25. O-Customer wants other party's address/ph/PII
  26. I-APEM not withholding correctly
  27. B-NCP reporting new APEM/SINC
  28. G-Caller made 2 or more calls in same day to check payment (or on same issue)