Caller's cellphone keepscuttingout/hangsup/badconnectionCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Caller made 2 ormore calls insame day tocheck payment(or on sameissue)Calls re:statementand $ on itthey've notreceived.Caller putsyou on 3-waycall with otherparty/empletcCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Is goingto sueBCSEAPEM notwithholdingcorrectlyTRNA showscustomer hascalled withsame questionrecentlyWantsstatementthey are notreceivingchild supportCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILNCPreportingnewAPEM/SINCCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)CallerisCryingWants DNAtest (mayhave or nothave anopen case)Got aletter/notificationbut no longerhas itHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCustomerwants otherparty'saddress/ph/PIINCP callsbecause CPhas notreceiveddisbursementsConfusedBCSE withCPS (shouldbe CPS call)Has not paid inover 6 monthsbut got ENFletter and stillsays will notpayHas orderending/changingCS but neverprovidedCP upsetTOO manyPaymentsreceived permonthPaternity atissue but thereare more thanone potentialfathersCalls whiledriving andcall cuts inand out/maycut offSays theyare returninga call to thisnumberCallerprovides waytoo muchpersonal info(TMI)Knows case isin anotherCounty orRegion butcalled hereanywayCaller's cellphone keepscuttingout/hangsup/badconnectionCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Caller made 2 ormore calls insame day tocheck payment(or on sameissue)Calls re:statementand $ on itthey've notreceived.Caller putsyou on 3-waycall with otherparty/empletcCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Is goingto sueBCSEAPEM notwithholdingcorrectlyTRNA showscustomer hascalled withsame questionrecentlyWantsstatementthey are notreceivingchild supportCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILNCPreportingnewAPEM/SINCCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)CallerisCryingWants DNAtest (mayhave or nothave anopen case)Got aletter/notificationbut no longerhas itHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCustomerwants otherparty'saddress/ph/PIINCP callsbecause CPhas notreceiveddisbursementsConfusedBCSE withCPS (shouldbe CPS call)Has not paid inover 6 monthsbut got ENFletter and stillsays will notpayHas orderending/changingCS but neverprovidedCP upsetTOO manyPaymentsreceived permonthPaternity atissue but thereare more thanone potentialfathersCalls whiledriving andcall cuts inand out/maycut offSays theyare returninga call to thisnumberCallerprovides waytoo muchpersonal info(TMI)Knows case isin anotherCounty orRegion butcalled hereanyway

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
G
4
I
5
O
6
B
7
B
8
I
9
G
10
I
11
N
12
B
13
O
14
N
15
I
16
N
17
O
18
O
19
B
20
I
21
O
22
B
23
B
24
N
25
G
26
G
27
G
28
G
  1. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  2. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  3. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  4. I-Calls re: statement and $ on it they've not received.
  5. O-Caller puts you on 3-way call with other party/empl etc
  6. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  7. B-Is going to sue BCSE
  8. I-APEM not withholding correctly
  9. G-TRNA shows customer has called with same question recently
  10. I-Wants statement they are not receiving child support
  11. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  12. B-NCP reporting new APEM/SINC
  13. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  14. N-Caller is Crying
  15. I-Wants DNA test (may have or not have an open case)
  16. N-Got a letter/notification but no longer has it
  17. O-Has not received CS, Letters, etc because they moved months ago and did not report
  18. O-Customer wants other party's address/ph/PII
  19. B-NCP calls because CP has not received disbursements
  20. I-Confused BCSE with CPS (should be CPS call)
  21. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  22. B-Has order ending/changing CS but never provided
  23. B-CP upset TOO many Payments received per month
  24. N-Paternity at issue but there are more than one potential fathers
  25. G-Calls while driving and call cuts in and out/may cut off
  26. G-Says they are returning a call to this number
  27. G-Caller provides way too much personal info (TMI)
  28. G-Knows case is in another County or Region but called here anyway