Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Paternity atissue but thereare more thanone potentialfathersCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Wantsstatementthey are notreceivingchild supportKnows case isin anotherCounty orRegion butcalled hereanywayCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.APEM notwithholdingcorrectlyCaller's cellphone keepscuttingout/hangsup/badconnectionHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCP upsetTOO manyPaymentsreceived permonthCallerprovides waytoo muchpersonal info(TMI)Has orderending/changingCS but neverprovidedCallerisCryingGot aletter/notificationbut no longerhas itCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Wants DNAtest (mayhave or nothave anopen case)Is goingto sueBCSECaller putsyou on 3-waycall with otherparty/empletcConfusedBCSE withCPS (shouldbe CPS call)Says theyare returninga call to thisnumberCalls re:statementand $ on itthey've notreceived.CALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportTRNA showscustomer hascalled withsame questionrecentlyNCP callsbecause CPhas notreceiveddisbursementsNCPreportingnewAPEM/SINCCustomerwants otherparty'saddress/ph/PIICalls whiledriving andcall cuts inand out/maycut offCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Paternity atissue but thereare more thanone potentialfathersCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Wantsstatementthey are notreceivingchild supportKnows case isin anotherCounty orRegion butcalled hereanywayCustomer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.APEM notwithholdingcorrectlyCaller's cellphone keepscuttingout/hangsup/badconnectionHas not paid inover 6 monthsbut got ENFletter and stillsays will notpayCP upsetTOO manyPaymentsreceived permonthCallerprovides waytoo muchpersonal info(TMI)Has orderending/changingCS but neverprovidedCallerisCryingGot aletter/notificationbut no longerhas itCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Wants DNAtest (mayhave or nothave anopen case)Is goingto sueBCSECaller putsyou on 3-waycall with otherparty/empletcConfusedBCSE withCPS (shouldbe CPS call)Says theyare returninga call to thisnumberCalls re:statementand $ on itthey've notreceived.CALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportTRNA showscustomer hascalled withsame questionrecentlyNCP callsbecause CPhas notreceiveddisbursementsNCPreportingnewAPEM/SINCCustomerwants otherparty'saddress/ph/PIICalls whiledriving andcall cuts inand out/maycut off

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
O
4
I
5
G
6
B
7
I
8
I
9
O
10
B
11
G
12
B
13
N
14
N
15
G
16
I
17
B
18
O
19
I
20
G
21
I
22
N
23
O
24
G
25
B
26
B
27
O
28
G
  1. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  2. N-Paternity at issue but there are more than one potential fathers
  3. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  4. I-Wants statement they are not receiving child support
  5. G-Knows case is in another County or Region but called here anyway
  6. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  7. I-APEM not withholding correctly
  8. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  9. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  10. B-CP upset TOO many Payments received per month
  11. G-Caller provides way too much personal info (TMI)
  12. B-Has order ending/changing CS but never provided
  13. N-Caller is Crying
  14. N-Got a letter/notification but no longer has it
  15. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  16. I-Wants DNA test (may have or not have an open case)
  17. B-Is going to sue BCSE
  18. O-Caller puts you on 3-way call with other party/empl etc
  19. I-Confused BCSE with CPS (should be CPS call)
  20. G-Says they are returning a call to this number
  21. I-Calls re: statement and $ on it they've not received.
  22. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  23. O-Has not received CS, Letters, etc because they moved months ago and did not report
  24. G-TRNA shows customer has called with same question recently
  25. B-NCP calls because CP has not received disbursements
  26. B-NCP reporting new APEM/SINC
  27. O-Customer wants other party's address/ph/PII
  28. G-Calls while driving and call cuts in and out/may cut off