Wantsstatementthey are notreceivingchild supportWants DNAtest (mayhave or nothave anopen case)Is goingto sueBCSECall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)NCPreportingnewAPEM/SINCGot aletter/notificationbut no longerhas itSays theyare returninga call to thisnumberHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportPaternity atissue but thereare more thanone potentialfathersCallerprovides waytoo muchpersonal info(TMI)Calls whiledriving andcall cuts inand out/maycut offKnows case isin anotherCounty orRegion butcalled hereanywayCaller putsyou on 3-waycall with otherparty/empletcCalls re:statementand $ on itthey've notreceived.APEM notwithholdingcorrectlyNCP callsbecause CPhas notreceiveddisbursementsConfusedBCSE withCPS (shouldbe CPS call)Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.CP upsetTOO manyPaymentsreceived permonthCallerisCryingTRNA showscustomer hascalled withsame questionrecentlyCaller's cellphone keepscuttingout/hangsup/badconnectionCustomerwants otherparty'saddress/ph/PIIHas orderending/changingCS but neverprovidedCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Has not paid inover 6 monthsbut got ENFletter and stillsays will notpayCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILWantsstatementthey are notreceivingchild supportWants DNAtest (mayhave or nothave anopen case)Is goingto sueBCSECall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)NCPreportingnewAPEM/SINCGot aletter/notificationbut no longerhas itSays theyare returninga call to thisnumberHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportPaternity atissue but thereare more thanone potentialfathersCallerprovides waytoo muchpersonal info(TMI)Calls whiledriving andcall cuts inand out/maycut offKnows case isin anotherCounty orRegion butcalled hereanywayCaller putsyou on 3-waycall with otherparty/empletcCalls re:statementand $ on itthey've notreceived.APEM notwithholdingcorrectlyNCP callsbecause CPhas notreceiveddisbursementsConfusedBCSE withCPS (shouldbe CPS call)Calls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.CP upsetTOO manyPaymentsreceived permonthCallerisCryingTRNA showscustomer hascalled withsame questionrecentlyCaller's cellphone keepscuttingout/hangsup/badconnectionCustomerwants otherparty'saddress/ph/PIIHas orderending/changingCS but neverprovidedCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Has not paid inover 6 monthsbut got ENFletter and stillsays will notpayCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAIL

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
B
4
O
5
B
6
N
7
G
8
O
9
N
10
G
11
G
12
G
13
O
14
I
15
I
16
B
17
I
18
N
19
B
20
B
21
N
22
G
23
I
24
O
25
B
26
G
27
O
28
N
  1. I-Wants statement they are not receiving child support
  2. I-Wants DNA test (may have or not have an open case)
  3. B-Is going to sue BCSE
  4. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  5. B-NCP reporting new APEM/SINC
  6. N-Got a letter/notification but no longer has it
  7. G-Says they are returning a call to this number
  8. O-Has not received CS, Letters, etc because they moved months ago and did not report
  9. N-Paternity at issue but there are more than one potential fathers
  10. G-Caller provides way too much personal info (TMI)
  11. G-Calls while driving and call cuts in and out/may cut off
  12. G-Knows case is in another County or Region but called here anyway
  13. O-Caller puts you on 3-way call with other party/empl etc
  14. I-Calls re: statement and $ on it they've not received.
  15. I-APEM not withholding correctly
  16. B-NCP calls because CP has not received disbursements
  17. I-Confused BCSE with CPS (should be CPS call)
  18. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  19. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  20. B-CP upset TOO many Payments received per month
  21. N-Caller is Crying
  22. G-TRNA shows customer has called with same question recently
  23. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  24. O-Customer wants other party's address/ph/PII
  25. B-Has order ending/changing CS but never provided
  26. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  27. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  28. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL