Got aletter/notificationbut no longerhas itHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCalls re:statementand $ on itthey've notreceived.CP upsetTOO manyPaymentsreceived permonthCalls whiledriving andcall cuts inand out/maycut offCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILWantsstatementthey are notreceivingchild supportNCPreportingnewAPEM/SINCTRNA showscustomer hascalled withsame questionrecentlyCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Customerwants otherparty'saddress/ph/PIISays theyare returninga call to thisnumberNCP callsbecause CPhas notreceiveddisbursementsCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Is goingto sueBCSECallerprovides waytoo muchpersonal info(TMI)Caller's cellphone keepscuttingout/hangsup/badconnectionKnows case isin anotherCounty orRegion butcalled hereanywayHas orderending/changingCS but neverprovidedCaller putsyou on 3-waycall with otherparty/empletcCallerisCryingWants DNAtest (mayhave or nothave anopen case)Paternity atissue but thereare more thanone potentialfathersCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).ConfusedBCSE withCPS (shouldbe CPS call)Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Has not paid inover 6 monthsbut got ENFletter and stillsays will notpayAPEM notwithholdingcorrectlyGot aletter/notificationbut no longerhas itHas not receivedCS, Letters, etcbecause theymoved monthsago and did notreportCalls re:statementand $ on itthey've notreceived.CP upsetTOO manyPaymentsreceived permonthCalls whiledriving andcall cuts inand out/maycut offCALLS ONEAFTER ANOTHERCALL OVER ANDOVER BUT WILLNOT LEAVE AVOICEMAILWantsstatementthey are notreceivingchild supportNCPreportingnewAPEM/SINCTRNA showscustomer hascalled withsame questionrecentlyCaller made 2 ormore calls insame day tocheck payment(or on sameissue)Customerwants otherparty'saddress/ph/PIISays theyare returninga call to thisnumberNCP callsbecause CPhas notreceiveddisbursementsCall is reallyaboutSNAP/TANFbenefits (callershould contactBCF)Is goingto sueBCSECallerprovides waytoo muchpersonal info(TMI)Caller's cellphone keepscuttingout/hangsup/badconnectionKnows case isin anotherCounty orRegion butcalled hereanywayHas orderending/changingCS but neverprovidedCaller putsyou on 3-waycall with otherparty/empletcCallerisCryingWants DNAtest (mayhave or nothave anopen case)Paternity atissue but thereare more thanone potentialfathersCalls from CabellLobby or while withCSS in our interviewroom (includingreturn calls you makeand they are alreadyhere).ConfusedBCSE withCPS (shouldbe CPS call)Customer doesnot "feel" arrearsare correct buthave no otherproof of direct payor errors etc.Has not paid inover 6 monthsbut got ENFletter and stillsays will notpayAPEM notwithholdingcorrectly

CSU BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
I
4
B
5
G
6
N
7
I
8
B
9
G
10
G
11
O
12
G
13
B
14
O
15
B
16
G
17
I
18
G
19
B
20
O
21
N
22
I
23
N
24
N
25
I
26
B
27
O
28
I
  1. N-Got a letter/notification but no longer has it
  2. O-Has not received CS, Letters, etc because they moved months ago and did not report
  3. I-Calls re: statement and $ on it they've not received.
  4. B-CP upset TOO many Payments received per month
  5. G-Calls while driving and call cuts in and out/may cut off
  6. N-CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL
  7. I-Wants statement they are not receiving child support
  8. B-NCP reporting new APEM/SINC
  9. G-TRNA shows customer has called with same question recently
  10. G-Caller made 2 or more calls in same day to check payment (or on same issue)
  11. O-Customer wants other party's address/ph/PII
  12. G-Says they are returning a call to this number
  13. B-NCP calls because CP has not received disbursements
  14. O-Call is really about SNAP/TANF benefits (caller should contact BCF)
  15. B-Is going to sue BCSE
  16. G-Caller provides way too much personal info (TMI)
  17. I-Caller's cell phone keeps cutting out/hangs up/bad connection
  18. G-Knows case is in another County or Region but called here anyway
  19. B-Has order ending/changing CS but never provided
  20. O-Caller puts you on 3-way call with other party/empl etc
  21. N-Caller is Crying
  22. I-Wants DNA test (may have or not have an open case)
  23. N-Paternity at issue but there are more than one potential fathers
  24. N-Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here).
  25. I-Confused BCSE with CPS (should be CPS call)
  26. B-Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc.
  27. O-Has not paid in over 6 months but got ENF letter and still says will not pay
  28. I-APEM not withholding correctly