This bingo card has a free space and 28 words: CP upset TOO many Payments received per month, APEM not withholding correctly, Caller is Crying, Caller made 2 or more calls in same day to check payment (or on same issue), Caller puts you on 3-way call with other party/empl etc, NCP reporting new APEM/SINC, Caller's cell phone keeps cutting out/hangs up/bad connection, Got a letter/notification but no longer has it, Says they are returning a call to this number, Has not paid in over 6 months but got ENF letter and still says will not pay, Is going to sue BCSE, Confused BCSE with CPS (should be CPS call), Knows case is in another County or Region but called here anyway, Has not received CS, Letters, etc because they moved months ago and did not report, Has order ending/changing CS but never provided, Calls re: statement and $ on it they've not received., Calls from Cabell Lobby or while with CSS in our interview room (including return calls you make and they are already here)., Caller provides way too much personal info (TMI), Call is really about SNAP/TANF benefits (caller should contact BCF), NCP calls because CP has not received disbursements, Wants DNA test (may have or not have an open case), Paternity at issue but there are more than one potential fathers, TRNA shows customer has called with same question recently, Customer wants other party's address/ph/PII, Customer does not "feel" arrears are correct but have no other proof of direct pay or errors etc., Wants statement they are not receiving child support, CALLS ONE AFTER ANOTHER CALL OVER AND OVER BUT WILL NOT LEAVE A VOICEMAIL and Calls while driving and call cuts in and out/may cut off.
CSU BINGO | Customer Service Bingo | Milano Office Bingo | De-Escalation/S4X Review | CSC Customer Service Week
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