Defused a frustrated customer Left Good notes Expressed willingness to help Explained Billing Logged a call in Salesforce Used Cargo language on a COI Took Payment Saved a Cancellation Took Break on Time Used the Resource Center Closed a case in SF Apologized when appropriate Closed a task in DC Warmed transferred to Sales Said "I hope I was able to help you" Did not go over break time Added an Addtl Insured Added Additional Insured Created a COI Show confidence in your answers Used the customers name Clocked in on time Went over an Endorsement Created an appropriate case in SF Defused a frustrated customer Left Good notes Expressed willingness to help Explained Billing Logged a call in Salesforce Used Cargo language on a COI Took Payment Saved a Cancellation Took Break on Time Used the Resource Center Closed a case in SF Apologized when appropriate Closed a task in DC Warmed transferred to Sales Said "I hope I was able to help you" Did not go over break time Added an Addtl Insured Added Additional Insured Created a COI Show confidence in your answers Used the customers name Clocked in on time Went over an Endorsement Created an appropriate case in SF
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Defused a frustrated customer
Left Good notes
Expressed willingness to help
Explained Billing
Logged a call in Salesforce
Used Cargo language on a COI
Took Payment
Saved a Cancellation
Took Break on Time
Used the Resource Center
Closed a case in SF
Apologized when appropriate
Closed a task in DC
Warmed transferred to Sales
Said
"I hope I was able to help you"
Did not go over break time
Added an Addtl Insured
Added Additional Insured
Created a COI
Show confidence in your answers
Used the customers name
Clocked in on time
Went over an Endorsement
Created an appropriate case in SF