Used theResourceCenterExpressedwillingnessto helpTookBreak onTimeDefused afrustratedcustomerTookPaymentCreated anappropriatecase in SFUsedCargolanguageon a COILogged acall inSalesforceCloseda casein SFWent over anEndorsementSaved aCancellationCreateda COIAddedAdditionalInsuredExplainedBillingShowconfidencein youranswersSaid"I hope I wasable to helpyou"LeftGoodnotesClockedin ontimeAddedan AddtlInsuredCloseda taskin DCApologizedwhenappropriateWarmedtransferredto SalesUsed thecustomersnameDid not gooverbreaktimeUsed theResourceCenterExpressedwillingnessto helpTookBreak onTimeDefused afrustratedcustomerTookPaymentCreated anappropriatecase in SFUsedCargolanguageon a COILogged acall inSalesforceCloseda casein SFWent over anEndorsementSaved aCancellationCreateda COIAddedAdditionalInsuredExplainedBillingShowconfidencein youranswersSaid"I hope I wasable to helpyou"LeftGoodnotesClockedin ontimeAddedan AddtlInsuredCloseda taskin DCApologizedwhenappropriateWarmedtransferredto SalesUsed thecustomersnameDid not gooverbreaktime

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the Resource Center
  2. Expressed willingness to help
  3. Took Break on Time
  4. Defused a frustrated customer
  5. Took Payment
  6. Created an appropriate case in SF
  7. Used Cargo language on a COI
  8. Logged a call in Salesforce
  9. Closed a case in SF
  10. Went over an Endorsement
  11. Saved a Cancellation
  12. Created a COI
  13. Added Additional Insured
  14. Explained Billing
  15. Show confidence in your answers
  16. Said "I hope I was able to help you"
  17. Left Good notes
  18. Clocked in on time
  19. Added an Addtl Insured
  20. Closed a task in DC
  21. Apologized when appropriate
  22. Warmed transferred to Sales
  23. Used the customers name
  24. Did not go over break time