Addedan AddtlInsuredExplainedBillingUsed theResourceCenterApologizedwhenappropriateSaved aCancellationWarmedtransferredto SalesUsedCargolanguageon a COICreated anappropriatecase in SFLeftGoodnotesCloseda taskin DCLogged acall inSalesforceUsed thecustomersnameCreateda COIWent over anEndorsementCloseda casein SFTookBreak onTimeClockedin ontimeAddedAdditionalInsuredShowconfidencein youranswersTookPaymentDid not gooverbreaktimeDefused afrustratedcustomerExpressedwillingnessto helpSaid"I hope I wasable to helpyou"Addedan AddtlInsuredExplainedBillingUsed theResourceCenterApologizedwhenappropriateSaved aCancellationWarmedtransferredto SalesUsedCargolanguageon a COICreated anappropriatecase in SFLeftGoodnotesCloseda taskin DCLogged acall inSalesforceUsed thecustomersnameCreateda COIWent over anEndorsementCloseda casein SFTookBreak onTimeClockedin ontimeAddedAdditionalInsuredShowconfidencein youranswersTookPaymentDid not gooverbreaktimeDefused afrustratedcustomerExpressedwillingnessto helpSaid"I hope I wasable to helpyou"

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added an Addtl Insured
  2. Explained Billing
  3. Used the Resource Center
  4. Apologized when appropriate
  5. Saved a Cancellation
  6. Warmed transferred to Sales
  7. Used Cargo language on a COI
  8. Created an appropriate case in SF
  9. Left Good notes
  10. Closed a task in DC
  11. Logged a call in Salesforce
  12. Used the customers name
  13. Created a COI
  14. Went over an Endorsement
  15. Closed a case in SF
  16. Took Break on Time
  17. Clocked in on time
  18. Added Additional Insured
  19. Show confidence in your answers
  20. Took Payment
  21. Did not go over break time
  22. Defused a frustrated customer
  23. Expressed willingness to help
  24. Said "I hope I was able to help you"