Defused afrustratedcustomerAddedAdditionalInsuredSaid"I hope I wasable to helpyou"Logged acall inSalesforceTookBreak onTimeLeftGoodnotesExplainedBillingDid not gooverbreaktimeWarmedtransferredto SalesCloseda casein SFTookPaymentShowconfidencein youranswersWent over anEndorsementUsed thecustomersnameCloseda taskin DCExpressedwillingnessto helpApologizedwhenappropriateUsed theResourceCenterClockedin ontimeUsedCargolanguageon a COICreated anappropriatecase in SFAddedan AddtlInsuredSaved aCancellationCreateda COIDefused afrustratedcustomerAddedAdditionalInsuredSaid"I hope I wasable to helpyou"Logged acall inSalesforceTookBreak onTimeLeftGoodnotesExplainedBillingDid not gooverbreaktimeWarmedtransferredto SalesCloseda casein SFTookPaymentShowconfidencein youranswersWent over anEndorsementUsed thecustomersnameCloseda taskin DCExpressedwillingnessto helpApologizedwhenappropriateUsed theResourceCenterClockedin ontimeUsedCargolanguageon a COICreated anappropriatecase in SFAddedan AddtlInsuredSaved aCancellationCreateda COI

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Defused a frustrated customer
  2. Added Additional Insured
  3. Said "I hope I was able to help you"
  4. Logged a call in Salesforce
  5. Took Break on Time
  6. Left Good notes
  7. Explained Billing
  8. Did not go over break time
  9. Warmed transferred to Sales
  10. Closed a case in SF
  11. Took Payment
  12. Show confidence in your answers
  13. Went over an Endorsement
  14. Used the customers name
  15. Closed a task in DC
  16. Expressed willingness to help
  17. Apologized when appropriate
  18. Used the Resource Center
  19. Clocked in on time
  20. Used Cargo language on a COI
  21. Created an appropriate case in SF
  22. Added an Addtl Insured
  23. Saved a Cancellation
  24. Created a COI