Used thecustomersnameShowconfidencein youranswersLeftGoodnotesWarmedtransferredto SalesTookPaymentTookBreak onTimeLogged acall inSalesforceAddedAdditionalInsuredApologizedwhenappropriateDefused afrustratedcustomerUsedCargolanguageon a COIAddedan AddtlInsuredCreateda COIClockedin ontimeDid not gooverbreaktimeSaved aCancellationWent over anEndorsementCloseda casein SFExplainedBillingExpressedwillingnessto helpSaid"I hope I wasable to helpyou"Created anappropriatecase in SFUsed theResourceCenterCloseda taskin DCUsed thecustomersnameShowconfidencein youranswersLeftGoodnotesWarmedtransferredto SalesTookPaymentTookBreak onTimeLogged acall inSalesforceAddedAdditionalInsuredApologizedwhenappropriateDefused afrustratedcustomerUsedCargolanguageon a COIAddedan AddtlInsuredCreateda COIClockedin ontimeDid not gooverbreaktimeSaved aCancellationWent over anEndorsementCloseda casein SFExplainedBillingExpressedwillingnessto helpSaid"I hope I wasable to helpyou"Created anappropriatecase in SFUsed theResourceCenterCloseda taskin DC

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the customers name
  2. Show confidence in your answers
  3. Left Good notes
  4. Warmed transferred to Sales
  5. Took Payment
  6. Took Break on Time
  7. Logged a call in Salesforce
  8. Added Additional Insured
  9. Apologized when appropriate
  10. Defused a frustrated customer
  11. Used Cargo language on a COI
  12. Added an Addtl Insured
  13. Created a COI
  14. Clocked in on time
  15. Did not go over break time
  16. Saved a Cancellation
  17. Went over an Endorsement
  18. Closed a case in SF
  19. Explained Billing
  20. Expressed willingness to help
  21. Said "I hope I was able to help you"
  22. Created an appropriate case in SF
  23. Used the Resource Center
  24. Closed a task in DC