Closeda casein SFUsed thecustomersnameWarmedtransferredto SalesWent over anEndorsementApologizedwhenappropriateExpressedwillingnessto helpUsedCargolanguageon a COIDefused afrustratedcustomerAddedAdditionalInsuredSaid"I hope I wasable to helpyou"Addedan AddtlInsuredCreateda COITookBreak onTimeCloseda taskin DCShowconfidencein youranswersExplainedBillingLeftGoodnotesTookPaymentUsed theResourceCenterSaved aCancellationCreated anappropriatecase in SFDid not gooverbreaktimeClockedin ontimeLogged acall inSalesforceCloseda casein SFUsed thecustomersnameWarmedtransferredto SalesWent over anEndorsementApologizedwhenappropriateExpressedwillingnessto helpUsedCargolanguageon a COIDefused afrustratedcustomerAddedAdditionalInsuredSaid"I hope I wasable to helpyou"Addedan AddtlInsuredCreateda COITookBreak onTimeCloseda taskin DCShowconfidencein youranswersExplainedBillingLeftGoodnotesTookPaymentUsed theResourceCenterSaved aCancellationCreated anappropriatecase in SFDid not gooverbreaktimeClockedin ontimeLogged acall inSalesforce

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Closed a case in SF
  2. Used the customers name
  3. Warmed transferred to Sales
  4. Went over an Endorsement
  5. Apologized when appropriate
  6. Expressed willingness to help
  7. Used Cargo language on a COI
  8. Defused a frustrated customer
  9. Added Additional Insured
  10. Said "I hope I was able to help you"
  11. Added an Addtl Insured
  12. Created a COI
  13. Took Break on Time
  14. Closed a task in DC
  15. Show confidence in your answers
  16. Explained Billing
  17. Left Good notes
  18. Took Payment
  19. Used the Resource Center
  20. Saved a Cancellation
  21. Created an appropriate case in SF
  22. Did not go over break time
  23. Clocked in on time
  24. Logged a call in Salesforce