Showconfidencein youranswersTookBreak onTimeAddedAdditionalInsuredClockedin ontimeWent over anEndorsementUsed thecustomersnameCreateda COIExplainedBillingAddedan AddtlInsuredTookPaymentCreated anappropriatecase in SFSaved aCancellationUsed theResourceCenterUsedCargolanguageon a COISaid"I hope I wasable to helpyou"Did not gooverbreaktimeWarmedtransferredto SalesApologizedwhenappropriateCloseda taskin DCLeftGoodnotesCloseda casein SFExpressedwillingnessto helpLogged acall inSalesforceDefused afrustratedcustomerShowconfidencein youranswersTookBreak onTimeAddedAdditionalInsuredClockedin ontimeWent over anEndorsementUsed thecustomersnameCreateda COIExplainedBillingAddedan AddtlInsuredTookPaymentCreated anappropriatecase in SFSaved aCancellationUsed theResourceCenterUsedCargolanguageon a COISaid"I hope I wasable to helpyou"Did not gooverbreaktimeWarmedtransferredto SalesApologizedwhenappropriateCloseda taskin DCLeftGoodnotesCloseda casein SFExpressedwillingnessto helpLogged acall inSalesforceDefused afrustratedcustomer

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show confidence in your answers
  2. Took Break on Time
  3. Added Additional Insured
  4. Clocked in on time
  5. Went over an Endorsement
  6. Used the customers name
  7. Created a COI
  8. Explained Billing
  9. Added an Addtl Insured
  10. Took Payment
  11. Created an appropriate case in SF
  12. Saved a Cancellation
  13. Used the Resource Center
  14. Used Cargo language on a COI
  15. Said "I hope I was able to help you"
  16. Did not go over break time
  17. Warmed transferred to Sales
  18. Apologized when appropriate
  19. Closed a task in DC
  20. Left Good notes
  21. Closed a case in SF
  22. Expressed willingness to help
  23. Logged a call in Salesforce
  24. Defused a frustrated customer