Defused afrustratedcustomerLeftGoodnotesExpressedwillingnessto helpExplainedBillingLogged acall inSalesforceUsedCargolanguageon a COITookPaymentSaved aCancellationTookBreak onTimeUsed theResourceCenterCloseda casein SFApologizedwhenappropriateCloseda taskin DCWarmedtransferredto SalesSaid"I hope I wasable to helpyou"Did not gooverbreaktimeAddedan AddtlInsuredAddedAdditionalInsuredCreateda COIShowconfidencein youranswersUsed thecustomersnameClockedin ontimeWent over anEndorsementCreated anappropriatecase in SFDefused afrustratedcustomerLeftGoodnotesExpressedwillingnessto helpExplainedBillingLogged acall inSalesforceUsedCargolanguageon a COITookPaymentSaved aCancellationTookBreak onTimeUsed theResourceCenterCloseda casein SFApologizedwhenappropriateCloseda taskin DCWarmedtransferredto SalesSaid"I hope I wasable to helpyou"Did not gooverbreaktimeAddedan AddtlInsuredAddedAdditionalInsuredCreateda COIShowconfidencein youranswersUsed thecustomersnameClockedin ontimeWent over anEndorsementCreated anappropriatecase in SF

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Defused a frustrated customer
  2. Left Good notes
  3. Expressed willingness to help
  4. Explained Billing
  5. Logged a call in Salesforce
  6. Used Cargo language on a COI
  7. Took Payment
  8. Saved a Cancellation
  9. Took Break on Time
  10. Used the Resource Center
  11. Closed a case in SF
  12. Apologized when appropriate
  13. Closed a task in DC
  14. Warmed transferred to Sales
  15. Said "I hope I was able to help you"
  16. Did not go over break time
  17. Added an Addtl Insured
  18. Added Additional Insured
  19. Created a COI
  20. Show confidence in your answers
  21. Used the customers name
  22. Clocked in on time
  23. Went over an Endorsement
  24. Created an appropriate case in SF