Defused afrustratedcustomerCreateda COISaid"I hope I wasable to helpyou"Warmedtransferredto SalesAddedan AddtlInsuredLogged acall inSalesforceUsed thecustomersnameWent over anEndorsementUsed theResourceCenterSaved aCancellationClockedin ontimeExpressedwillingnessto helpTookBreak onTimeExplainedBillingShowconfidencein youranswersUsedCargolanguageon a COIDid not gooverbreaktimeLeftGoodnotesCloseda taskin DCTookPaymentApologizedwhenappropriateAddedAdditionalInsuredCreated anappropriatecase in SFCloseda casein SFDefused afrustratedcustomerCreateda COISaid"I hope I wasable to helpyou"Warmedtransferredto SalesAddedan AddtlInsuredLogged acall inSalesforceUsed thecustomersnameWent over anEndorsementUsed theResourceCenterSaved aCancellationClockedin ontimeExpressedwillingnessto helpTookBreak onTimeExplainedBillingShowconfidencein youranswersUsedCargolanguageon a COIDid not gooverbreaktimeLeftGoodnotesCloseda taskin DCTookPaymentApologizedwhenappropriateAddedAdditionalInsuredCreated anappropriatecase in SFCloseda casein SF

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Defused a frustrated customer
  2. Created a COI
  3. Said "I hope I was able to help you"
  4. Warmed transferred to Sales
  5. Added an Addtl Insured
  6. Logged a call in Salesforce
  7. Used the customers name
  8. Went over an Endorsement
  9. Used the Resource Center
  10. Saved a Cancellation
  11. Clocked in on time
  12. Expressed willingness to help
  13. Took Break on Time
  14. Explained Billing
  15. Show confidence in your answers
  16. Used Cargo language on a COI
  17. Did not go over break time
  18. Left Good notes
  19. Closed a task in DC
  20. Took Payment
  21. Apologized when appropriate
  22. Added Additional Insured
  23. Created an appropriate case in SF
  24. Closed a case in SF