Clockedin ontimeUsedCargolanguageon a COIDefused afrustratedcustomerCreateda COIExplainedBillingUsed thecustomersnameCreated anappropriatecase in SFCloseda casein SFTookBreak onTimeTookPaymentLeftGoodnotesAddedAdditionalInsuredWent over anEndorsementExpressedwillingnessto helpUsed theResourceCenterDid not gooverbreaktimeSaved aCancellationShowconfidencein youranswersLogged acall inSalesforceSaid"I hope I wasable to helpyou"Closeda taskin DCWarmedtransferredto SalesAddedan AddtlInsuredApologizedwhenappropriateClockedin ontimeUsedCargolanguageon a COIDefused afrustratedcustomerCreateda COIExplainedBillingUsed thecustomersnameCreated anappropriatecase in SFCloseda casein SFTookBreak onTimeTookPaymentLeftGoodnotesAddedAdditionalInsuredWent over anEndorsementExpressedwillingnessto helpUsed theResourceCenterDid not gooverbreaktimeSaved aCancellationShowconfidencein youranswersLogged acall inSalesforceSaid"I hope I wasable to helpyou"Closeda taskin DCWarmedtransferredto SalesAddedan AddtlInsuredApologizedwhenappropriate

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clocked in on time
  2. Used Cargo language on a COI
  3. Defused a frustrated customer
  4. Created a COI
  5. Explained Billing
  6. Used the customers name
  7. Created an appropriate case in SF
  8. Closed a case in SF
  9. Took Break on Time
  10. Took Payment
  11. Left Good notes
  12. Added Additional Insured
  13. Went over an Endorsement
  14. Expressed willingness to help
  15. Used the Resource Center
  16. Did not go over break time
  17. Saved a Cancellation
  18. Show confidence in your answers
  19. Logged a call in Salesforce
  20. Said "I hope I was able to help you"
  21. Closed a task in DC
  22. Warmed transferred to Sales
  23. Added an Addtl Insured
  24. Apologized when appropriate