Createda COILeftGoodnotesClockedin ontimeAddedAdditionalInsuredTookBreak onTimeCloseda casein SFUsedCargolanguageon a COIApologizedwhenappropriateDefused afrustratedcustomerShowconfidencein youranswersWarmedtransferredto SalesWent over anEndorsementCloseda taskin DCUsed thecustomersnameDid not gooverbreaktimeExplainedBillingLogged acall inSalesforceUsed theResourceCenterSaid"I hope I wasable to helpyou"Expressedwillingnessto helpSaved aCancellationTookPaymentCreated anappropriatecase in SFAddedan AddtlInsuredCreateda COILeftGoodnotesClockedin ontimeAddedAdditionalInsuredTookBreak onTimeCloseda casein SFUsedCargolanguageon a COIApologizedwhenappropriateDefused afrustratedcustomerShowconfidencein youranswersWarmedtransferredto SalesWent over anEndorsementCloseda taskin DCUsed thecustomersnameDid not gooverbreaktimeExplainedBillingLogged acall inSalesforceUsed theResourceCenterSaid"I hope I wasable to helpyou"Expressedwillingnessto helpSaved aCancellationTookPaymentCreated anappropriatecase in SFAddedan AddtlInsured

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created a COI
  2. Left Good notes
  3. Clocked in on time
  4. Added Additional Insured
  5. Took Break on Time
  6. Closed a case in SF
  7. Used Cargo language on a COI
  8. Apologized when appropriate
  9. Defused a frustrated customer
  10. Show confidence in your answers
  11. Warmed transferred to Sales
  12. Went over an Endorsement
  13. Closed a task in DC
  14. Used the customers name
  15. Did not go over break time
  16. Explained Billing
  17. Logged a call in Salesforce
  18. Used the Resource Center
  19. Said "I hope I was able to help you"
  20. Expressed willingness to help
  21. Saved a Cancellation
  22. Took Payment
  23. Created an appropriate case in SF
  24. Added an Addtl Insured