Closeda casein SFCloseda taskin DCCreateda COISaved aCancellationLeftGoodnotesAddedAdditionalInsuredApologizedwhenappropriateUsed thecustomersnameShowconfidencein youranswersTookPaymentExpressedwillingnessto helpUsedCargolanguageon a COIDefused afrustratedcustomerAddedan AddtlInsuredWent over anEndorsementLogged acall inSalesforceExplainedBillingUsed theResourceCenterDid not gooverbreaktimeSaid"I hope I wasable to helpyou"TookBreak onTimeClockedin ontimeWarmedtransferredto SalesCreated anappropriatecase in SFCloseda casein SFCloseda taskin DCCreateda COISaved aCancellationLeftGoodnotesAddedAdditionalInsuredApologizedwhenappropriateUsed thecustomersnameShowconfidencein youranswersTookPaymentExpressedwillingnessto helpUsedCargolanguageon a COIDefused afrustratedcustomerAddedan AddtlInsuredWent over anEndorsementLogged acall inSalesforceExplainedBillingUsed theResourceCenterDid not gooverbreaktimeSaid"I hope I wasable to helpyou"TookBreak onTimeClockedin ontimeWarmedtransferredto SalesCreated anappropriatecase in SF

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Closed a case in SF
  2. Closed a task in DC
  3. Created a COI
  4. Saved a Cancellation
  5. Left Good notes
  6. Added Additional Insured
  7. Apologized when appropriate
  8. Used the customers name
  9. Show confidence in your answers
  10. Took Payment
  11. Expressed willingness to help
  12. Used Cargo language on a COI
  13. Defused a frustrated customer
  14. Added an Addtl Insured
  15. Went over an Endorsement
  16. Logged a call in Salesforce
  17. Explained Billing
  18. Used the Resource Center
  19. Did not go over break time
  20. Said "I hope I was able to help you"
  21. Took Break on Time
  22. Clocked in on time
  23. Warmed transferred to Sales
  24. Created an appropriate case in SF