Addedan AddtlInsuredSaved aCancellationDid not gooverbreaktimeLogged acall inSalesforceDefused afrustratedcustomerWarmedtransferredto SalesLeftGoodnotesApologizedwhenappropriateCloseda taskin DCUsed theResourceCenterAddedAdditionalInsuredCreated anappropriatecase in SFWent over anEndorsementCloseda casein SFTookBreak onTimeUsed thecustomersnameUsedCargolanguageon a COIExpressedwillingnessto helpSaid"I hope I wasable to helpyou"TookPaymentCreateda COIShowconfidencein youranswersExplainedBillingClockedin ontimeAddedan AddtlInsuredSaved aCancellationDid not gooverbreaktimeLogged acall inSalesforceDefused afrustratedcustomerWarmedtransferredto SalesLeftGoodnotesApologizedwhenappropriateCloseda taskin DCUsed theResourceCenterAddedAdditionalInsuredCreated anappropriatecase in SFWent over anEndorsementCloseda casein SFTookBreak onTimeUsed thecustomersnameUsedCargolanguageon a COIExpressedwillingnessto helpSaid"I hope I wasable to helpyou"TookPaymentCreateda COIShowconfidencein youranswersExplainedBillingClockedin ontime

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added an Addtl Insured
  2. Saved a Cancellation
  3. Did not go over break time
  4. Logged a call in Salesforce
  5. Defused a frustrated customer
  6. Warmed transferred to Sales
  7. Left Good notes
  8. Apologized when appropriate
  9. Closed a task in DC
  10. Used the Resource Center
  11. Added Additional Insured
  12. Created an appropriate case in SF
  13. Went over an Endorsement
  14. Closed a case in SF
  15. Took Break on Time
  16. Used the customers name
  17. Used Cargo language on a COI
  18. Expressed willingness to help
  19. Said "I hope I was able to help you"
  20. Took Payment
  21. Created a COI
  22. Show confidence in your answers
  23. Explained Billing
  24. Clocked in on time