Createda COILeftGoodnotesTookBreak onTimeExpressedwillingnessto helpAddedan AddtlInsuredAddedAdditionalInsuredDefused afrustratedcustomerExplainedBillingClockedin ontimeCloseda taskin DCCreated anappropriatecase in SFWarmedtransferredto SalesCloseda casein SFUsed theResourceCenterWent over anEndorsementShowconfidencein youranswersUsed thecustomersnameApologizedwhenappropriateTookPaymentSaved aCancellationUsedCargolanguageon a COIDid not gooverbreaktimeSaid"I hope I wasable to helpyou"Logged acall inSalesforceCreateda COILeftGoodnotesTookBreak onTimeExpressedwillingnessto helpAddedan AddtlInsuredAddedAdditionalInsuredDefused afrustratedcustomerExplainedBillingClockedin ontimeCloseda taskin DCCreated anappropriatecase in SFWarmedtransferredto SalesCloseda casein SFUsed theResourceCenterWent over anEndorsementShowconfidencein youranswersUsed thecustomersnameApologizedwhenappropriateTookPaymentSaved aCancellationUsedCargolanguageon a COIDid not gooverbreaktimeSaid"I hope I wasable to helpyou"Logged acall inSalesforce

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created a COI
  2. Left Good notes
  3. Took Break on Time
  4. Expressed willingness to help
  5. Added an Addtl Insured
  6. Added Additional Insured
  7. Defused a frustrated customer
  8. Explained Billing
  9. Clocked in on time
  10. Closed a task in DC
  11. Created an appropriate case in SF
  12. Warmed transferred to Sales
  13. Closed a case in SF
  14. Used the Resource Center
  15. Went over an Endorsement
  16. Show confidence in your answers
  17. Used the customers name
  18. Apologized when appropriate
  19. Took Payment
  20. Saved a Cancellation
  21. Used Cargo language on a COI
  22. Did not go over break time
  23. Said "I hope I was able to help you"
  24. Logged a call in Salesforce