Closeda taskin DCExplainedBillingTookBreak onTimeShowconfidencein youranswersUsed theResourceCenterUsedCargolanguageon a COIDefused afrustratedcustomerExpressedwillingnessto helpLogged acall inSalesforceCreateda COIWarmedtransferredto SalesUsed thecustomersnameCloseda casein SFWent over anEndorsementSaid"I hope I wasable to helpyou"Clockedin ontimeTookPaymentDid not gooverbreaktimeAddedAdditionalInsuredCreated anappropriatecase in SFAddedan AddtlInsuredLeftGoodnotesApologizedwhenappropriateSaved aCancellationCloseda taskin DCExplainedBillingTookBreak onTimeShowconfidencein youranswersUsed theResourceCenterUsedCargolanguageon a COIDefused afrustratedcustomerExpressedwillingnessto helpLogged acall inSalesforceCreateda COIWarmedtransferredto SalesUsed thecustomersnameCloseda casein SFWent over anEndorsementSaid"I hope I wasable to helpyou"Clockedin ontimeTookPaymentDid not gooverbreaktimeAddedAdditionalInsuredCreated anappropriatecase in SFAddedan AddtlInsuredLeftGoodnotesApologizedwhenappropriateSaved aCancellation

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Closed a task in DC
  2. Explained Billing
  3. Took Break on Time
  4. Show confidence in your answers
  5. Used the Resource Center
  6. Used Cargo language on a COI
  7. Defused a frustrated customer
  8. Expressed willingness to help
  9. Logged a call in Salesforce
  10. Created a COI
  11. Warmed transferred to Sales
  12. Used the customers name
  13. Closed a case in SF
  14. Went over an Endorsement
  15. Said "I hope I was able to help you"
  16. Clocked in on time
  17. Took Payment
  18. Did not go over break time
  19. Added Additional Insured
  20. Created an appropriate case in SF
  21. Added an Addtl Insured
  22. Left Good notes
  23. Apologized when appropriate
  24. Saved a Cancellation