Addedan AddtlInsuredShowconfidencein youranswersSaved aCancellationCloseda casein SFTookBreak onTimeCloseda taskin DCUsed thecustomersnameDefused afrustratedcustomerCreateda COILogged acall inSalesforceUsed theResourceCenterAddedAdditionalInsuredClockedin ontimeDid not gooverbreaktimeUsedCargolanguageon a COIWarmedtransferredto SalesExplainedBillingTookPaymentLeftGoodnotesWent over anEndorsementSaid"I hope I wasable to helpyou"ApologizedwhenappropriateExpressedwillingnessto helpCreated anappropriatecase in SFAddedan AddtlInsuredShowconfidencein youranswersSaved aCancellationCloseda casein SFTookBreak onTimeCloseda taskin DCUsed thecustomersnameDefused afrustratedcustomerCreateda COILogged acall inSalesforceUsed theResourceCenterAddedAdditionalInsuredClockedin ontimeDid not gooverbreaktimeUsedCargolanguageon a COIWarmedtransferredto SalesExplainedBillingTookPaymentLeftGoodnotesWent over anEndorsementSaid"I hope I wasable to helpyou"ApologizedwhenappropriateExpressedwillingnessto helpCreated anappropriatecase in SF

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added an Addtl Insured
  2. Show confidence in your answers
  3. Saved a Cancellation
  4. Closed a case in SF
  5. Took Break on Time
  6. Closed a task in DC
  7. Used the customers name
  8. Defused a frustrated customer
  9. Created a COI
  10. Logged a call in Salesforce
  11. Used the Resource Center
  12. Added Additional Insured
  13. Clocked in on time
  14. Did not go over break time
  15. Used Cargo language on a COI
  16. Warmed transferred to Sales
  17. Explained Billing
  18. Took Payment
  19. Left Good notes
  20. Went over an Endorsement
  21. Said "I hope I was able to help you"
  22. Apologized when appropriate
  23. Expressed willingness to help
  24. Created an appropriate case in SF