Used theResourceCenterClockedin ontimeWarmedtransferredto SalesCreateda COIUsedCargolanguageon a COIAddedan AddtlInsuredTookPaymentSaid"I hope I wasable to helpyou"Expressedwillingnessto helpWent over anEndorsementUsed thecustomersnameTookBreak onTimeDefused afrustratedcustomerLogged acall inSalesforceExplainedBillingShowconfidencein youranswersDid not gooverbreaktimeCloseda taskin DCApologizedwhenappropriateCreated anappropriatecase in SFCloseda casein SFSaved aCancellationAddedAdditionalInsuredLeftGoodnotesUsed theResourceCenterClockedin ontimeWarmedtransferredto SalesCreateda COIUsedCargolanguageon a COIAddedan AddtlInsuredTookPaymentSaid"I hope I wasable to helpyou"Expressedwillingnessto helpWent over anEndorsementUsed thecustomersnameTookBreak onTimeDefused afrustratedcustomerLogged acall inSalesforceExplainedBillingShowconfidencein youranswersDid not gooverbreaktimeCloseda taskin DCApologizedwhenappropriateCreated anappropriatecase in SFCloseda casein SFSaved aCancellationAddedAdditionalInsuredLeftGoodnotes

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the Resource Center
  2. Clocked in on time
  3. Warmed transferred to Sales
  4. Created a COI
  5. Used Cargo language on a COI
  6. Added an Addtl Insured
  7. Took Payment
  8. Said "I hope I was able to help you"
  9. Expressed willingness to help
  10. Went over an Endorsement
  11. Used the customers name
  12. Took Break on Time
  13. Defused a frustrated customer
  14. Logged a call in Salesforce
  15. Explained Billing
  16. Show confidence in your answers
  17. Did not go over break time
  18. Closed a task in DC
  19. Apologized when appropriate
  20. Created an appropriate case in SF
  21. Closed a case in SF
  22. Saved a Cancellation
  23. Added Additional Insured
  24. Left Good notes