Created anappropriatecase in SFWent over anEndorsementDid not gooverbreaktimeUsedCargolanguageon a COICloseda taskin DCShowconfidencein youranswersLeftGoodnotesExplainedBillingDefused afrustratedcustomerCloseda casein SFApologizedwhenappropriateWarmedtransferredto SalesSaid"I hope I wasable to helpyou"AddedAdditionalInsuredUsed theResourceCenterUsed thecustomersnameTookPaymentClockedin ontimeTookBreak onTimeExpressedwillingnessto helpLogged acall inSalesforceCreateda COISaved aCancellationAddedan AddtlInsuredCreated anappropriatecase in SFWent over anEndorsementDid not gooverbreaktimeUsedCargolanguageon a COICloseda taskin DCShowconfidencein youranswersLeftGoodnotesExplainedBillingDefused afrustratedcustomerCloseda casein SFApologizedwhenappropriateWarmedtransferredto SalesSaid"I hope I wasable to helpyou"AddedAdditionalInsuredUsed theResourceCenterUsed thecustomersnameTookPaymentClockedin ontimeTookBreak onTimeExpressedwillingnessto helpLogged acall inSalesforceCreateda COISaved aCancellationAddedan AddtlInsured

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created an appropriate case in SF
  2. Went over an Endorsement
  3. Did not go over break time
  4. Used Cargo language on a COI
  5. Closed a task in DC
  6. Show confidence in your answers
  7. Left Good notes
  8. Explained Billing
  9. Defused a frustrated customer
  10. Closed a case in SF
  11. Apologized when appropriate
  12. Warmed transferred to Sales
  13. Said "I hope I was able to help you"
  14. Added Additional Insured
  15. Used the Resource Center
  16. Used the customers name
  17. Took Payment
  18. Clocked in on time
  19. Took Break on Time
  20. Expressed willingness to help
  21. Logged a call in Salesforce
  22. Created a COI
  23. Saved a Cancellation
  24. Added an Addtl Insured