Logged acall inSalesforceTookPaymentCloseda casein SFShowconfidencein youranswersAddedAdditionalInsuredTookBreak onTimeCloseda taskin DCUsed thecustomersnameWarmedtransferredto SalesUsedCargolanguageon a COIUsed theResourceCenterLeftGoodnotesCreateda COIApologizedwhenappropriateClockedin ontimeCreated anappropriatecase in SFDefused afrustratedcustomerExplainedBillingWent over anEndorsementDid not gooverbreaktimeExpressedwillingnessto helpSaved aCancellationSaid"I hope I wasable to helpyou"Addedan AddtlInsuredLogged acall inSalesforceTookPaymentCloseda casein SFShowconfidencein youranswersAddedAdditionalInsuredTookBreak onTimeCloseda taskin DCUsed thecustomersnameWarmedtransferredto SalesUsedCargolanguageon a COIUsed theResourceCenterLeftGoodnotesCreateda COIApologizedwhenappropriateClockedin ontimeCreated anappropriatecase in SFDefused afrustratedcustomerExplainedBillingWent over anEndorsementDid not gooverbreaktimeExpressedwillingnessto helpSaved aCancellationSaid"I hope I wasable to helpyou"Addedan AddtlInsured

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Logged a call in Salesforce
  2. Took Payment
  3. Closed a case in SF
  4. Show confidence in your answers
  5. Added Additional Insured
  6. Took Break on Time
  7. Closed a task in DC
  8. Used the customers name
  9. Warmed transferred to Sales
  10. Used Cargo language on a COI
  11. Used the Resource Center
  12. Left Good notes
  13. Created a COI
  14. Apologized when appropriate
  15. Clocked in on time
  16. Created an appropriate case in SF
  17. Defused a frustrated customer
  18. Explained Billing
  19. Went over an Endorsement
  20. Did not go over break time
  21. Expressed willingness to help
  22. Saved a Cancellation
  23. Said "I hope I was able to help you"
  24. Added an Addtl Insured