UsedCargolanguageon a COIExpressedwillingnessto helpSaid"I hope I wasable to helpyou"Saved aCancellationUsed theResourceCenterUsed thecustomersnameDefused afrustratedcustomerDid not gooverbreaktimeCloseda casein SFShowconfidencein youranswersTookPaymentAddedAdditionalInsuredLeftGoodnotesCloseda taskin DCCreated anappropriatecase in SFLogged acall inSalesforceTookBreak onTimeClockedin ontimeApologizedwhenappropriateExplainedBillingCreateda COIAddedan AddtlInsuredWarmedtransferredto SalesWent over anEndorsementUsedCargolanguageon a COIExpressedwillingnessto helpSaid"I hope I wasable to helpyou"Saved aCancellationUsed theResourceCenterUsed thecustomersnameDefused afrustratedcustomerDid not gooverbreaktimeCloseda casein SFShowconfidencein youranswersTookPaymentAddedAdditionalInsuredLeftGoodnotesCloseda taskin DCCreated anappropriatecase in SFLogged acall inSalesforceTookBreak onTimeClockedin ontimeApologizedwhenappropriateExplainedBillingCreateda COIAddedan AddtlInsuredWarmedtransferredto SalesWent over anEndorsement

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Cargo language on a COI
  2. Expressed willingness to help
  3. Said "I hope I was able to help you"
  4. Saved a Cancellation
  5. Used the Resource Center
  6. Used the customers name
  7. Defused a frustrated customer
  8. Did not go over break time
  9. Closed a case in SF
  10. Show confidence in your answers
  11. Took Payment
  12. Added Additional Insured
  13. Left Good notes
  14. Closed a task in DC
  15. Created an appropriate case in SF
  16. Logged a call in Salesforce
  17. Took Break on Time
  18. Clocked in on time
  19. Apologized when appropriate
  20. Explained Billing
  21. Created a COI
  22. Added an Addtl Insured
  23. Warmed transferred to Sales
  24. Went over an Endorsement