Createda COITookBreak onTimeExplainedBillingSaid"I hope I wasable to helpyou"Clockedin ontimeWarmedtransferredto SalesCloseda casein SFShowconfidencein youranswersAddedAdditionalInsuredAddedan AddtlInsuredCreated anappropriatecase in SFExpressedwillingnessto helpCloseda taskin DCDefused afrustratedcustomerLeftGoodnotesWent over anEndorsementTookPaymentApologizedwhenappropriateUsed theResourceCenterUsedCargolanguageon a COISaved aCancellationLogged acall inSalesforceUsed thecustomersnameDid not gooverbreaktimeCreateda COITookBreak onTimeExplainedBillingSaid"I hope I wasable to helpyou"Clockedin ontimeWarmedtransferredto SalesCloseda casein SFShowconfidencein youranswersAddedAdditionalInsuredAddedan AddtlInsuredCreated anappropriatecase in SFExpressedwillingnessto helpCloseda taskin DCDefused afrustratedcustomerLeftGoodnotesWent over anEndorsementTookPaymentApologizedwhenappropriateUsed theResourceCenterUsedCargolanguageon a COISaved aCancellationLogged acall inSalesforceUsed thecustomersnameDid not gooverbreaktime

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created a COI
  2. Took Break on Time
  3. Explained Billing
  4. Said "I hope I was able to help you"
  5. Clocked in on time
  6. Warmed transferred to Sales
  7. Closed a case in SF
  8. Show confidence in your answers
  9. Added Additional Insured
  10. Added an Addtl Insured
  11. Created an appropriate case in SF
  12. Expressed willingness to help
  13. Closed a task in DC
  14. Defused a frustrated customer
  15. Left Good notes
  16. Went over an Endorsement
  17. Took Payment
  18. Apologized when appropriate
  19. Used the Resource Center
  20. Used Cargo language on a COI
  21. Saved a Cancellation
  22. Logged a call in Salesforce
  23. Used the customers name
  24. Did not go over break time