(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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On the Dot with 2nd AHT check in ( No Cushion used)
No extended calls for 30 mins (5 min 30 sec)
On the Dot with AHT Check in at 1st AHT ( No Cushion Used)
On the Dot with AHT Check in at 1st AHT ( No Cushion Used)
6 Quality calls in 30 mins
No Escalations for 1 day
6 Quality calls in 30 mins
Used given De-escalation given and De-escalated Party ID:
No Abandoned claims at Beginning of Day
10 or more 9-10 T2B Survey's for January
Break on Time
No Abandoned Claims at End of Day
T2B at or Above Goal
Lunch on Time
No Escalations for 1 day
T2B at or Above Goal
10 or more 9-10 T2B Survey's for January
12 Quality calls in 1 hour
"Words Matter" used on Call; Party ID:
De-escalated a posted escalation
On the Dot with 2nd AHT check in ( No Cushion used)
De-escalated a posted escalation
AHT at or BELOW Deposit Goal of 350
Lunch on Time
1.5% unaccounted time or less
No Abandoned Claims at End of Day
AHT at or BELOW Team Goal of 340
1.5% unaccounted time or less
No extended calls for 30 mins (5 min 30 sec)
"Words Matter" used on Call; Party ID:
Used given De-escalation given and De-escalated Party ID:
