anticipatedcaller'sneedde-escalateangrycallerUsedEffectiveListeningSkillsgave teammember acomplimentSentEscalationemail toClaimsUsedCompassionstatementlistenedto UESCallSaid "GoodMorning" tothe teamassistednon-teammember withquestionhelpedanotherTL resolvean issueresolvedanescalationsentcoachingemailside by sidecoachingsessionconductedusedPleaseand ThankYouPerfectAttendancefor themonth100%UESreviewedteamadherenceMetricsCoachingSessiontook aSupervisorCallrespondedto callerwithempathyusedKANA toanswer aquestionFullGreenAHTprint /mailPRA/EOB100%QAScoreanticipatedcaller'sneedde-escalateangrycallerUsedEffectiveListeningSkillsgave teammember acomplimentSentEscalationemail toClaimsUsedCompassionstatementlistenedto UESCallSaid "GoodMorning" tothe teamassistednon-teammember withquestionhelpedanotherTL resolvean issueresolvedanescalationsentcoachingemailside by sidecoachingsessionconductedusedPleaseand ThankYouPerfectAttendancefor themonth100%UESreviewedteamadherenceMetricsCoachingSessiontook aSupervisorCallrespondedto callerwithempathyusedKANA toanswer aquestionFullGreenAHTprint /mailPRA/EOB100%QAScore

Team Lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. anticipated caller's need
  2. de-escalate angry caller
  3. Used Effective Listening Skills
  4. gave team member a compliment
  5. Sent Escalation email to Claims
  6. Used Compassion statement
  7. listened to UES Call
  8. Said "Good Morning" to the team
  9. assisted non-team member with question
  10. helped another TL resolve an issue
  11. resolved an escalation
  12. sent coaching email
  13. side by side coaching session conducted
  14. used Please and Thank You
  15. Perfect Attendance for the month
  16. 100% UES
  17. reviewed team adherence
  18. Metrics Coaching Session
  19. took a Supervisor Call
  20. responded to caller with empathy
  21. used KANA to answer a question
  22. Full Green AHT
  23. print / mail PRA/EOB
  24. 100% QA Score