helpedanotherTL resolvean issueprint /mailPRA/EOBrespondedto callerwithempathylistenedto UESCallreviewedteamadherencetook aSupervisorCallUsedCompassionstatementassistednon-teammember withquestiongave teammember acomplimentSaid "GoodMorning" tothe teamde-escalateangrycallerusedKANA toanswer aquestionFullGreenAHT100%QAScore100%UESPerfectAttendancefor themonthsentcoachingemailUsedEffectiveListeningSkillsresolvedanescalationside by sidecoachingsessionconductedSentEscalationemail toClaimsusedPleaseand ThankYouMetricsCoachingSessionanticipatedcaller'sneedhelpedanotherTL resolvean issueprint /mailPRA/EOBrespondedto callerwithempathylistenedto UESCallreviewedteamadherencetook aSupervisorCallUsedCompassionstatementassistednon-teammember withquestiongave teammember acomplimentSaid "GoodMorning" tothe teamde-escalateangrycallerusedKANA toanswer aquestionFullGreenAHT100%QAScore100%UESPerfectAttendancefor themonthsentcoachingemailUsedEffectiveListeningSkillsresolvedanescalationside by sidecoachingsessionconductedSentEscalationemail toClaimsusedPleaseand ThankYouMetricsCoachingSessionanticipatedcaller'sneed

Team Lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. helped another TL resolve an issue
  2. print / mail PRA/EOB
  3. responded to caller with empathy
  4. listened to UES Call
  5. reviewed team adherence
  6. took a Supervisor Call
  7. Used Compassion statement
  8. assisted non-team member with question
  9. gave team member a compliment
  10. Said "Good Morning" to the team
  11. de-escalate angry caller
  12. used KANA to answer a question
  13. Full Green AHT
  14. 100% QA Score
  15. 100% UES
  16. Perfect Attendance for the month
  17. sent coaching email
  18. Used Effective Listening Skills
  19. resolved an escalation
  20. side by side coaching session conducted
  21. Sent Escalation email to Claims
  22. used Please and Thank You
  23. Metrics Coaching Session
  24. anticipated caller's need