reviewedteamadherencehelpedanotherTL resolvean issue100%QAScoreUsedCompassionstatementusedPleaseand ThankYousentcoachingemailrespondedto callerwithempathygave teammember acomplimentassistednon-teammember withquestionSentEscalationemail toClaimstook aSupervisorCallMetricsCoachingSessionPerfectAttendancefor themonthanticipatedcaller'sneedde-escalateangrycallerprint /mailPRA/EOBlistenedto UESCallusedKANA toanswer aquestionUsedEffectiveListeningSkillsside by sidecoachingsessionconductedSaid "GoodMorning" tothe team100%UESFullGreenAHTresolvedanescalationreviewedteamadherencehelpedanotherTL resolvean issue100%QAScoreUsedCompassionstatementusedPleaseand ThankYousentcoachingemailrespondedto callerwithempathygave teammember acomplimentassistednon-teammember withquestionSentEscalationemail toClaimstook aSupervisorCallMetricsCoachingSessionPerfectAttendancefor themonthanticipatedcaller'sneedde-escalateangrycallerprint /mailPRA/EOBlistenedto UESCallusedKANA toanswer aquestionUsedEffectiveListeningSkillsside by sidecoachingsessionconductedSaid "GoodMorning" tothe team100%UESFullGreenAHTresolvedanescalation

Team Lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. reviewed team adherence
  2. helped another TL resolve an issue
  3. 100% QA Score
  4. Used Compassion statement
  5. used Please and Thank You
  6. sent coaching email
  7. responded to caller with empathy
  8. gave team member a compliment
  9. assisted non-team member with question
  10. Sent Escalation email to Claims
  11. took a Supervisor Call
  12. Metrics Coaching Session
  13. Perfect Attendance for the month
  14. anticipated caller's need
  15. de-escalate angry caller
  16. print / mail PRA/EOB
  17. listened to UES Call
  18. used KANA to answer a question
  19. Used Effective Listening Skills
  20. side by side coaching session conducted
  21. Said "Good Morning" to the team
  22. 100% UES
  23. Full Green AHT
  24. resolved an escalation