anticipatedcaller'sneedUsedCompassionstatementgave teammember acomplimentSaid "GoodMorning" tothe teamUsedEffectiveListeningSkillstook aSupervisorCall100%UESsentcoachingemailusedPleaseand ThankYoulistenedto UESCallside by sidecoachingsessionconductedprint /mailPRA/EOBde-escalateangrycallerassistednon-teammember withquestionFullGreenAHTrespondedto callerwithempathySentEscalationemail toClaimsusedKANA toanswer aquestion100%QAScoreresolvedanescalationMetricsCoachingSessionreviewedteamadherencehelpedanotherTL resolvean issuePerfectAttendancefor themonthanticipatedcaller'sneedUsedCompassionstatementgave teammember acomplimentSaid "GoodMorning" tothe teamUsedEffectiveListeningSkillstook aSupervisorCall100%UESsentcoachingemailusedPleaseand ThankYoulistenedto UESCallside by sidecoachingsessionconductedprint /mailPRA/EOBde-escalateangrycallerassistednon-teammember withquestionFullGreenAHTrespondedto callerwithempathySentEscalationemail toClaimsusedKANA toanswer aquestion100%QAScoreresolvedanescalationMetricsCoachingSessionreviewedteamadherencehelpedanotherTL resolvean issuePerfectAttendancefor themonth

Team Lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. anticipated caller's need
  2. Used Compassion statement
  3. gave team member a compliment
  4. Said "Good Morning" to the team
  5. Used Effective Listening Skills
  6. took a Supervisor Call
  7. 100% UES
  8. sent coaching email
  9. used Please and Thank You
  10. listened to UES Call
  11. side by side coaching session conducted
  12. print / mail PRA/EOB
  13. de-escalate angry caller
  14. assisted non-team member with question
  15. Full Green AHT
  16. responded to caller with empathy
  17. Sent Escalation email to Claims
  18. used KANA to answer a question
  19. 100% QA Score
  20. resolved an escalation
  21. Metrics Coaching Session
  22. reviewed team adherence
  23. helped another TL resolve an issue
  24. Perfect Attendance for the month