usedPleaseand ThankYouUsedEffectiveListeningSkillsassistednon-teammember withquestionrespondedto callerwithempathytook aSupervisorCallhelpedanotherTL resolvean issueresolvedanescalationUsedCompassionstatement100%QAScoreside by sidecoachingsessionconductedusedKANA toanswer aquestionPerfectAttendancefor themonthanticipatedcaller'sneedMetricsCoachingSessionSaid "GoodMorning" tothe teamSentEscalationemail toClaimssentcoachingemailreviewedteamadherencede-escalateangrycallerlistenedto UESCallprint /mailPRA/EOBFullGreenAHT100%UESgave teammember acomplimentusedPleaseand ThankYouUsedEffectiveListeningSkillsassistednon-teammember withquestionrespondedto callerwithempathytook aSupervisorCallhelpedanotherTL resolvean issueresolvedanescalationUsedCompassionstatement100%QAScoreside by sidecoachingsessionconductedusedKANA toanswer aquestionPerfectAttendancefor themonthanticipatedcaller'sneedMetricsCoachingSessionSaid "GoodMorning" tothe teamSentEscalationemail toClaimssentcoachingemailreviewedteamadherencede-escalateangrycallerlistenedto UESCallprint /mailPRA/EOBFullGreenAHT100%UESgave teammember acompliment

Team Lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. used Please and Thank You
  2. Used Effective Listening Skills
  3. assisted non-team member with question
  4. responded to caller with empathy
  5. took a Supervisor Call
  6. helped another TL resolve an issue
  7. resolved an escalation
  8. Used Compassion statement
  9. 100% QA Score
  10. side by side coaching session conducted
  11. used KANA to answer a question
  12. Perfect Attendance for the month
  13. anticipated caller's need
  14. Metrics Coaching Session
  15. Said "Good Morning" to the team
  16. Sent Escalation email to Claims
  17. sent coaching email
  18. reviewed team adherence
  19. de-escalate angry caller
  20. listened to UES Call
  21. print / mail PRA/EOB
  22. Full Green AHT
  23. 100% UES
  24. gave team member a compliment