sentcoachingemailhelpedanotherTL resolvean issuegave teammember acomplimentusedKANA toanswer aquestionSentEscalationemail toClaimsresolvedanescalationFullGreenAHTassistednon-teammember withquestionreviewedteamadherenceMetricsCoachingSessionrespondedto callerwithempathyprint /mailPRA/EOBUsedCompassionstatementSaid "GoodMorning" tothe teamde-escalateangrycallerside by sidecoachingsessionconducted100%QAScore100%UEStook aSupervisorCallusedPleaseand ThankYoulistenedto UESCallanticipatedcaller'sneedPerfectAttendancefor themonthUsedEffectiveListeningSkillssentcoachingemailhelpedanotherTL resolvean issuegave teammember acomplimentusedKANA toanswer aquestionSentEscalationemail toClaimsresolvedanescalationFullGreenAHTassistednon-teammember withquestionreviewedteamadherenceMetricsCoachingSessionrespondedto callerwithempathyprint /mailPRA/EOBUsedCompassionstatementSaid "GoodMorning" tothe teamde-escalateangrycallerside by sidecoachingsessionconducted100%QAScore100%UEStook aSupervisorCallusedPleaseand ThankYoulistenedto UESCallanticipatedcaller'sneedPerfectAttendancefor themonthUsedEffectiveListeningSkills

Team Lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. sent coaching email
  2. helped another TL resolve an issue
  3. gave team member a compliment
  4. used KANA to answer a question
  5. Sent Escalation email to Claims
  6. resolved an escalation
  7. Full Green AHT
  8. assisted non-team member with question
  9. reviewed team adherence
  10. Metrics Coaching Session
  11. responded to caller with empathy
  12. print / mail PRA/EOB
  13. Used Compassion statement
  14. Said "Good Morning" to the team
  15. de-escalate angry caller
  16. side by side coaching session conducted
  17. 100% QA Score
  18. 100% UES
  19. took a Supervisor Call
  20. used Please and Thank You
  21. listened to UES Call
  22. anticipated caller's need
  23. Perfect Attendance for the month
  24. Used Effective Listening Skills