listenedto UESCallUsedEffectiveListeningSkillsusedPleaseand ThankYouassistednon-teammember withquestion100%QAScoreMetricsCoachingSessionrespondedto callerwithempathyprint /mailPRA/EOBSaid "GoodMorning" tothe teamPerfectAttendancefor themonthsentcoachingemailFullGreenAHTde-escalateangrycallerreviewedteamadherencegave teammember acomplimentanticipatedcaller'sneedside by sidecoachingsessionconductedSentEscalationemail toClaimsresolvedanescalationtook aSupervisorCallhelpedanotherTL resolvean issueUsedCompassionstatement100%UESusedKANA toanswer aquestionlistenedto UESCallUsedEffectiveListeningSkillsusedPleaseand ThankYouassistednon-teammember withquestion100%QAScoreMetricsCoachingSessionrespondedto callerwithempathyprint /mailPRA/EOBSaid "GoodMorning" tothe teamPerfectAttendancefor themonthsentcoachingemailFullGreenAHTde-escalateangrycallerreviewedteamadherencegave teammember acomplimentanticipatedcaller'sneedside by sidecoachingsessionconductedSentEscalationemail toClaimsresolvedanescalationtook aSupervisorCallhelpedanotherTL resolvean issueUsedCompassionstatement100%UESusedKANA toanswer aquestion

Team Lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. listened to UES Call
  2. Used Effective Listening Skills
  3. used Please and Thank You
  4. assisted non-team member with question
  5. 100% QA Score
  6. Metrics Coaching Session
  7. responded to caller with empathy
  8. print / mail PRA/EOB
  9. Said "Good Morning" to the team
  10. Perfect Attendance for the month
  11. sent coaching email
  12. Full Green AHT
  13. de-escalate angry caller
  14. reviewed team adherence
  15. gave team member a compliment
  16. anticipated caller's need
  17. side by side coaching session conducted
  18. Sent Escalation email to Claims
  19. resolved an escalation
  20. took a Supervisor Call
  21. helped another TL resolve an issue
  22. Used Compassion statement
  23. 100% UES
  24. used KANA to answer a question