resolvedanescalationsentcoachingemailreviewedteamadherenceFullGreenAHT100%QAScoreusedPleaseand ThankYouMetricsCoachingSessiontook aSupervisorCallSentEscalationemail toClaimsUsedEffectiveListeningSkillsusedKANA toanswer aquestionSaid "GoodMorning" tothe team100%UESde-escalateangrycallerassistednon-teammember withquestionPerfectAttendancefor themonthprint /mailPRA/EOBgave teammember acomplimentside by sidecoachingsessionconductedanticipatedcaller'sneedUsedCompassionstatementlistenedto UESCallhelpedanotherTL resolvean issuerespondedto callerwithempathyresolvedanescalationsentcoachingemailreviewedteamadherenceFullGreenAHT100%QAScoreusedPleaseand ThankYouMetricsCoachingSessiontook aSupervisorCallSentEscalationemail toClaimsUsedEffectiveListeningSkillsusedKANA toanswer aquestionSaid "GoodMorning" tothe team100%UESde-escalateangrycallerassistednon-teammember withquestionPerfectAttendancefor themonthprint /mailPRA/EOBgave teammember acomplimentside by sidecoachingsessionconductedanticipatedcaller'sneedUsedCompassionstatementlistenedto UESCallhelpedanotherTL resolvean issuerespondedto callerwithempathy

Team Lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. resolved an escalation
  2. sent coaching email
  3. reviewed team adherence
  4. Full Green AHT
  5. 100% QA Score
  6. used Please and Thank You
  7. Metrics Coaching Session
  8. took a Supervisor Call
  9. Sent Escalation email to Claims
  10. Used Effective Listening Skills
  11. used KANA to answer a question
  12. Said "Good Morning" to the team
  13. 100% UES
  14. de-escalate angry caller
  15. assisted non-team member with question
  16. Perfect Attendance for the month
  17. print / mail PRA/EOB
  18. gave team member a compliment
  19. side by side coaching session conducted
  20. anticipated caller's need
  21. Used Compassion statement
  22. listened to UES Call
  23. helped another TL resolve an issue
  24. responded to caller with empathy