assistednon-teammember withquestionSaid "GoodMorning" tothe teamgave teammember acompliment100%UESanticipatedcaller'sneedresolvedanescalationSentEscalationemail toClaimsprint /mailPRA/EOBusedPleaseand ThankYou100%QAScoresentcoachingemailUsedEffectiveListeningSkillsFullGreenAHThelpedanotherTL resolvean issueusedKANA toanswer aquestionPerfectAttendancefor themonthreviewedteamadherenceMetricsCoachingSessionlistenedto UESCallside by sidecoachingsessionconductedrespondedto callerwithempathyde-escalateangrycallerUsedCompassionstatementtook aSupervisorCallassistednon-teammember withquestionSaid "GoodMorning" tothe teamgave teammember acompliment100%UESanticipatedcaller'sneedresolvedanescalationSentEscalationemail toClaimsprint /mailPRA/EOBusedPleaseand ThankYou100%QAScoresentcoachingemailUsedEffectiveListeningSkillsFullGreenAHThelpedanotherTL resolvean issueusedKANA toanswer aquestionPerfectAttendancefor themonthreviewedteamadherenceMetricsCoachingSessionlistenedto UESCallside by sidecoachingsessionconductedrespondedto callerwithempathyde-escalateangrycallerUsedCompassionstatementtook aSupervisorCall

Team Lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. assisted non-team member with question
  2. Said "Good Morning" to the team
  3. gave team member a compliment
  4. 100% UES
  5. anticipated caller's need
  6. resolved an escalation
  7. Sent Escalation email to Claims
  8. print / mail PRA/EOB
  9. used Please and Thank You
  10. 100% QA Score
  11. sent coaching email
  12. Used Effective Listening Skills
  13. Full Green AHT
  14. helped another TL resolve an issue
  15. used KANA to answer a question
  16. Perfect Attendance for the month
  17. reviewed team adherence
  18. Metrics Coaching Session
  19. listened to UES Call
  20. side by side coaching session conducted
  21. responded to caller with empathy
  22. de-escalate angry caller
  23. Used Compassion statement
  24. took a Supervisor Call