UsedCompassionstatementusedKANA toanswer aquestionSaid "GoodMorning" tothe teamprint /mailPRA/EOBPerfectAttendancefor themonthreviewedteamadherence100%UES100%QAScoreUsedEffectiveListeningSkillsanticipatedcaller'sneedside by sidecoachingsessionconductedgave teammember acomplimentlistenedto UESCallusedPleaseand ThankYoude-escalateangrycallersentcoachingemailrespondedto callerwithempathyresolvedanescalationassistednon-teammember withquestionMetricsCoachingSessionhelpedanotherTL resolvean issueSentEscalationemail toClaimstook aSupervisorCallFullGreenAHTUsedCompassionstatementusedKANA toanswer aquestionSaid "GoodMorning" tothe teamprint /mailPRA/EOBPerfectAttendancefor themonthreviewedteamadherence100%UES100%QAScoreUsedEffectiveListeningSkillsanticipatedcaller'sneedside by sidecoachingsessionconductedgave teammember acomplimentlistenedto UESCallusedPleaseand ThankYoude-escalateangrycallersentcoachingemailrespondedto callerwithempathyresolvedanescalationassistednon-teammember withquestionMetricsCoachingSessionhelpedanotherTL resolvean issueSentEscalationemail toClaimstook aSupervisorCallFullGreenAHT

Team Lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Compassion statement
  2. used KANA to answer a question
  3. Said "Good Morning" to the team
  4. print / mail PRA/EOB
  5. Perfect Attendance for the month
  6. reviewed team adherence
  7. 100% UES
  8. 100% QA Score
  9. Used Effective Listening Skills
  10. anticipated caller's need
  11. side by side coaching session conducted
  12. gave team member a compliment
  13. listened to UES Call
  14. used Please and Thank You
  15. de-escalate angry caller
  16. sent coaching email
  17. responded to caller with empathy
  18. resolved an escalation
  19. assisted non-team member with question
  20. Metrics Coaching Session
  21. helped another TL resolve an issue
  22. Sent Escalation email to Claims
  23. took a Supervisor Call
  24. Full Green AHT