anticipatedcaller'sneedPerfectAttendancefor themonthMetricsCoachingSessionside by sidecoachingsessionconductedrespondedto callerwithempathy100%UESsentcoachingemailSaid "GoodMorning" tothe teamprint /mailPRA/EOBde-escalateangrycallerUsedEffectiveListeningSkillsassistednon-teammember withquestionusedPleaseand ThankYou100%QAScorehelpedanotherTL resolvean issueUsedCompassionstatementusedKANA toanswer aquestionreviewedteamadherenceFullGreenAHTlistenedto UESCallresolvedanescalationgave teammember acomplimenttook aSupervisorCallSentEscalationemail toClaimsanticipatedcaller'sneedPerfectAttendancefor themonthMetricsCoachingSessionside by sidecoachingsessionconductedrespondedto callerwithempathy100%UESsentcoachingemailSaid "GoodMorning" tothe teamprint /mailPRA/EOBde-escalateangrycallerUsedEffectiveListeningSkillsassistednon-teammember withquestionusedPleaseand ThankYou100%QAScorehelpedanotherTL resolvean issueUsedCompassionstatementusedKANA toanswer aquestionreviewedteamadherenceFullGreenAHTlistenedto UESCallresolvedanescalationgave teammember acomplimenttook aSupervisorCallSentEscalationemail toClaims

Team Lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. anticipated caller's need
  2. Perfect Attendance for the month
  3. Metrics Coaching Session
  4. side by side coaching session conducted
  5. responded to caller with empathy
  6. 100% UES
  7. sent coaching email
  8. Said "Good Morning" to the team
  9. print / mail PRA/EOB
  10. de-escalate angry caller
  11. Used Effective Listening Skills
  12. assisted non-team member with question
  13. used Please and Thank You
  14. 100% QA Score
  15. helped another TL resolve an issue
  16. Used Compassion statement
  17. used KANA to answer a question
  18. reviewed team adherence
  19. Full Green AHT
  20. listened to UES Call
  21. resolved an escalation
  22. gave team member a compliment
  23. took a Supervisor Call
  24. Sent Escalation email to Claims