gave teammember acomplimentprint /mailPRA/EOBusedPleaseand ThankYou100%UES100%QAScorePerfectAttendancefor themonthassistednon-teammember withquestionhelpedanotherTL resolvean issueUsedEffectiveListeningSkillsUsedCompassionstatementde-escalateangrycallerSaid "GoodMorning" tothe teamtook aSupervisorCalllistenedto UESCallrespondedto callerwithempathyusedKANA toanswer aquestionFullGreenAHTside by sidecoachingsessionconductedreviewedteamadherenceSentEscalationemail toClaimsanticipatedcaller'sneedsentcoachingemailMetricsCoachingSessionresolvedanescalationgave teammember acomplimentprint /mailPRA/EOBusedPleaseand ThankYou100%UES100%QAScorePerfectAttendancefor themonthassistednon-teammember withquestionhelpedanotherTL resolvean issueUsedEffectiveListeningSkillsUsedCompassionstatementde-escalateangrycallerSaid "GoodMorning" tothe teamtook aSupervisorCalllistenedto UESCallrespondedto callerwithempathyusedKANA toanswer aquestionFullGreenAHTside by sidecoachingsessionconductedreviewedteamadherenceSentEscalationemail toClaimsanticipatedcaller'sneedsentcoachingemailMetricsCoachingSessionresolvedanescalation

Team Lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. gave team member a compliment
  2. print / mail PRA/EOB
  3. used Please and Thank You
  4. 100% UES
  5. 100% QA Score
  6. Perfect Attendance for the month
  7. assisted non-team member with question
  8. helped another TL resolve an issue
  9. Used Effective Listening Skills
  10. Used Compassion statement
  11. de-escalate angry caller
  12. Said "Good Morning" to the team
  13. took a Supervisor Call
  14. listened to UES Call
  15. responded to caller with empathy
  16. used KANA to answer a question
  17. Full Green AHT
  18. side by side coaching session conducted
  19. reviewed team adherence
  20. Sent Escalation email to Claims
  21. anticipated caller's need
  22. sent coaching email
  23. Metrics Coaching Session
  24. resolved an escalation