usedPleaseand ThankYourespondedto callerwithempathySaid "GoodMorning" tothe teamde-escalateangrycalleranticipatedcaller'sneedusedKANA toanswer aquestiongave teammember acomplimentPerfectAttendancefor themonthhelpedanotherTL resolvean issueassistednon-teammember withquestionlistenedto UESCallsentcoachingemailMetricsCoachingSessionUsedCompassionstatementSentEscalationemail toClaims100%UEStook aSupervisorCallresolvedanescalationFullGreenAHTprint /mailPRA/EOBUsedEffectiveListeningSkills100%QAScoreside by sidecoachingsessionconductedreviewedteamadherenceusedPleaseand ThankYourespondedto callerwithempathySaid "GoodMorning" tothe teamde-escalateangrycalleranticipatedcaller'sneedusedKANA toanswer aquestiongave teammember acomplimentPerfectAttendancefor themonthhelpedanotherTL resolvean issueassistednon-teammember withquestionlistenedto UESCallsentcoachingemailMetricsCoachingSessionUsedCompassionstatementSentEscalationemail toClaims100%UEStook aSupervisorCallresolvedanescalationFullGreenAHTprint /mailPRA/EOBUsedEffectiveListeningSkills100%QAScoreside by sidecoachingsessionconductedreviewedteamadherence

Team Lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. used Please and Thank You
  2. responded to caller with empathy
  3. Said "Good Morning" to the team
  4. de-escalate angry caller
  5. anticipated caller's need
  6. used KANA to answer a question
  7. gave team member a compliment
  8. Perfect Attendance for the month
  9. helped another TL resolve an issue
  10. assisted non-team member with question
  11. listened to UES Call
  12. sent coaching email
  13. Metrics Coaching Session
  14. Used Compassion statement
  15. Sent Escalation email to Claims
  16. 100% UES
  17. took a Supervisor Call
  18. resolved an escalation
  19. Full Green AHT
  20. print / mail PRA/EOB
  21. Used Effective Listening Skills
  22. 100% QA Score
  23. side by side coaching session conducted
  24. reviewed team adherence