anticipatedcaller'sneedresolvedanescalation100%QAScorede-escalateangrycallerSentEscalationemail toClaimsusedKANA toanswer aquestionrespondedto callerwithempathy100%UESPerfectAttendancefor themonthprint /mailPRA/EOBFullGreenAHTUsedCompassionstatementtook aSupervisorCallsentcoachingemailMetricsCoachingSessionside by sidecoachingsessionconductedusedPleaseand ThankYouassistednon-teammember withquestiongave teammember acomplimentUsedEffectiveListeningSkillslistenedto UESCallhelpedanotherTL resolvean issuereviewedteamadherenceSaid "GoodMorning" tothe teamanticipatedcaller'sneedresolvedanescalation100%QAScorede-escalateangrycallerSentEscalationemail toClaimsusedKANA toanswer aquestionrespondedto callerwithempathy100%UESPerfectAttendancefor themonthprint /mailPRA/EOBFullGreenAHTUsedCompassionstatementtook aSupervisorCallsentcoachingemailMetricsCoachingSessionside by sidecoachingsessionconductedusedPleaseand ThankYouassistednon-teammember withquestiongave teammember acomplimentUsedEffectiveListeningSkillslistenedto UESCallhelpedanotherTL resolvean issuereviewedteamadherenceSaid "GoodMorning" tothe team

Team Lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. anticipated caller's need
  2. resolved an escalation
  3. 100% QA Score
  4. de-escalate angry caller
  5. Sent Escalation email to Claims
  6. used KANA to answer a question
  7. responded to caller with empathy
  8. 100% UES
  9. Perfect Attendance for the month
  10. print / mail PRA/EOB
  11. Full Green AHT
  12. Used Compassion statement
  13. took a Supervisor Call
  14. sent coaching email
  15. Metrics Coaching Session
  16. side by side coaching session conducted
  17. used Please and Thank You
  18. assisted non-team member with question
  19. gave team member a compliment
  20. Used Effective Listening Skills
  21. listened to UES Call
  22. helped another TL resolve an issue
  23. reviewed team adherence
  24. Said "Good Morning" to the team