sentcoachingemailde-escalateangrycallerlistenedto UESCallreviewedteamadherencegave teammember acomplimenthelpedanotherTL resolvean issue100%QAScoreUsedCompassionstatementFullGreenAHTresolvedanescalationUsedEffectiveListeningSkills100%UEStook aSupervisorCallrespondedto callerwithempathyprint /mailPRA/EOBusedPleaseand ThankYouSentEscalationemail toClaimsusedKANA toanswer aquestionPerfectAttendancefor themonthassistednon-teammember withquestionSaid "GoodMorning" tothe teamanticipatedcaller'sneedMetricsCoachingSessionside by sidecoachingsessionconductedsentcoachingemailde-escalateangrycallerlistenedto UESCallreviewedteamadherencegave teammember acomplimenthelpedanotherTL resolvean issue100%QAScoreUsedCompassionstatementFullGreenAHTresolvedanescalationUsedEffectiveListeningSkills100%UEStook aSupervisorCallrespondedto callerwithempathyprint /mailPRA/EOBusedPleaseand ThankYouSentEscalationemail toClaimsusedKANA toanswer aquestionPerfectAttendancefor themonthassistednon-teammember withquestionSaid "GoodMorning" tothe teamanticipatedcaller'sneedMetricsCoachingSessionside by sidecoachingsessionconducted

Team Lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. sent coaching email
  2. de-escalate angry caller
  3. listened to UES Call
  4. reviewed team adherence
  5. gave team member a compliment
  6. helped another TL resolve an issue
  7. 100% QA Score
  8. Used Compassion statement
  9. Full Green AHT
  10. resolved an escalation
  11. Used Effective Listening Skills
  12. 100% UES
  13. took a Supervisor Call
  14. responded to caller with empathy
  15. print / mail PRA/EOB
  16. used Please and Thank You
  17. Sent Escalation email to Claims
  18. used KANA to answer a question
  19. Perfect Attendance for the month
  20. assisted non-team member with question
  21. Said "Good Morning" to the team
  22. anticipated caller's need
  23. Metrics Coaching Session
  24. side by side coaching session conducted