listenedto UESCallassistednon-teammember withquestiongave teammember acomplimentrespondedto callerwithempathyPerfectAttendancefor themonthhelpedanotherTL resolvean issueusedKANA toanswer aquestion100%QAScoreUsedEffectiveListeningSkillsUsedCompassionstatementside by sidecoachingsessionconductedsentcoachingemailprint /mailPRA/EOB100%UESFullGreenAHTtook aSupervisorCallanticipatedcaller'sneedSentEscalationemail toClaimsusedPleaseand ThankYoureviewedteamadherenceresolvedanescalationMetricsCoachingSessionSaid "GoodMorning" tothe teamde-escalateangrycallerlistenedto UESCallassistednon-teammember withquestiongave teammember acomplimentrespondedto callerwithempathyPerfectAttendancefor themonthhelpedanotherTL resolvean issueusedKANA toanswer aquestion100%QAScoreUsedEffectiveListeningSkillsUsedCompassionstatementside by sidecoachingsessionconductedsentcoachingemailprint /mailPRA/EOB100%UESFullGreenAHTtook aSupervisorCallanticipatedcaller'sneedSentEscalationemail toClaimsusedPleaseand ThankYoureviewedteamadherenceresolvedanescalationMetricsCoachingSessionSaid "GoodMorning" tothe teamde-escalateangrycaller

Team Lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. listened to UES Call
  2. assisted non-team member with question
  3. gave team member a compliment
  4. responded to caller with empathy
  5. Perfect Attendance for the month
  6. helped another TL resolve an issue
  7. used KANA to answer a question
  8. 100% QA Score
  9. Used Effective Listening Skills
  10. Used Compassion statement
  11. side by side coaching session conducted
  12. sent coaching email
  13. print / mail PRA/EOB
  14. 100% UES
  15. Full Green AHT
  16. took a Supervisor Call
  17. anticipated caller's need
  18. Sent Escalation email to Claims
  19. used Please and Thank You
  20. reviewed team adherence
  21. resolved an escalation
  22. Metrics Coaching Session
  23. Said "Good Morning" to the team
  24. de-escalate angry caller