sent coaching email de- escalate angry caller listened to UES Call reviewed team adherence gave team member a compliment helped another TL resolve an issue 100% QA Score Used Compassion statement Full Green AHT resolved an escalation Used Effective Listening Skills 100% UES took a Supervisor Call responded to caller with empathy print / mail PRA/EOB used Please and Thank You Sent Escalation email to Claims used KANA to answer a question Perfect Attendance for the month assisted non-team member with question Said "Good Morning" to the team anticipated caller's need Metrics Coaching Session side by side coaching session conducted sent coaching email de- escalate angry caller listened to UES Call reviewed team adherence gave team member a compliment helped another TL resolve an issue 100% QA Score Used Compassion statement Full Green AHT resolved an escalation Used Effective Listening Skills 100% UES took a Supervisor Call responded to caller with empathy print / mail PRA/EOB used Please and Thank You Sent Escalation email to Claims used KANA to answer a question Perfect Attendance for the month assisted non-team member with question Said "Good Morning" to the team anticipated caller's need Metrics Coaching Session side by side coaching session conducted
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
sent coaching email
de-escalate angry caller
listened to UES Call
reviewed
team
adherence
gave team member a compliment
helped another TL resolve an issue
100%
QA Score
Used Compassion statement
Full Green
AHT
resolved an escalation
Used
Effective
Listening
Skills
100%
UES
took a
Supervisor
Call
responded to caller with empathy
print / mail
PRA/EOB
used Please and Thank You
Sent Escalation email to Claims
used KANA to answer a question
Perfect Attendance for the month
assisted non-team member with question
Said "Good Morning" to the team
anticipated caller's need
Metrics
Coaching
Session
side by side coaching session conducted