respondedto callerwithempathy100%QAScoreFullGreenAHThelpedanotherTL resolvean issuegave teammember acomplimentMetricsCoachingSessionside by sidecoachingsessionconductedPerfectAttendancefor themonthanticipatedcaller'sneedusedPleaseand ThankYouSentEscalationemail toClaimsreviewedteamadherenceresolvedanescalationSaid "GoodMorning" tothe teamUsedEffectiveListeningSkillsusedKANA toanswer aquestionlistenedto UESCallsentcoachingemailassistednon-teammember withquestionUsedCompassionstatement100%UESprint /mailPRA/EOBtook aSupervisorCallde-escalateangrycallerrespondedto callerwithempathy100%QAScoreFullGreenAHThelpedanotherTL resolvean issuegave teammember acomplimentMetricsCoachingSessionside by sidecoachingsessionconductedPerfectAttendancefor themonthanticipatedcaller'sneedusedPleaseand ThankYouSentEscalationemail toClaimsreviewedteamadherenceresolvedanescalationSaid "GoodMorning" tothe teamUsedEffectiveListeningSkillsusedKANA toanswer aquestionlistenedto UESCallsentcoachingemailassistednon-teammember withquestionUsedCompassionstatement100%UESprint /mailPRA/EOBtook aSupervisorCallde-escalateangrycaller

Team Lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. responded to caller with empathy
  2. 100% QA Score
  3. Full Green AHT
  4. helped another TL resolve an issue
  5. gave team member a compliment
  6. Metrics Coaching Session
  7. side by side coaching session conducted
  8. Perfect Attendance for the month
  9. anticipated caller's need
  10. used Please and Thank You
  11. Sent Escalation email to Claims
  12. reviewed team adherence
  13. resolved an escalation
  14. Said "Good Morning" to the team
  15. Used Effective Listening Skills
  16. used KANA to answer a question
  17. listened to UES Call
  18. sent coaching email
  19. assisted non-team member with question
  20. Used Compassion statement
  21. 100% UES
  22. print / mail PRA/EOB
  23. took a Supervisor Call
  24. de-escalate angry caller