PerfectAttendancefor themonthrespondedto callerwithempathy100%QAScoreusedKANA toanswer aquestionresolvedanescalationde-escalateangrycaller100%UESprint /mailPRA/EOBanticipatedcaller'sneedSaid "GoodMorning" tothe teamreviewedteamadherencesentcoachingemailassistednon-teammember withquestionhelpedanotherTL resolvean issuetook aSupervisorCallside by sidecoachingsessionconductedusedPleaseand ThankYouSentEscalationemail toClaimsFullGreenAHTgave teammember acomplimentMetricsCoachingSessionUsedEffectiveListeningSkillsUsedCompassionstatementlistenedto UESCallPerfectAttendancefor themonthrespondedto callerwithempathy100%QAScoreusedKANA toanswer aquestionresolvedanescalationde-escalateangrycaller100%UESprint /mailPRA/EOBanticipatedcaller'sneedSaid "GoodMorning" tothe teamreviewedteamadherencesentcoachingemailassistednon-teammember withquestionhelpedanotherTL resolvean issuetook aSupervisorCallside by sidecoachingsessionconductedusedPleaseand ThankYouSentEscalationemail toClaimsFullGreenAHTgave teammember acomplimentMetricsCoachingSessionUsedEffectiveListeningSkillsUsedCompassionstatementlistenedto UESCall

Team Lead Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Perfect Attendance for the month
  2. responded to caller with empathy
  3. 100% QA Score
  4. used KANA to answer a question
  5. resolved an escalation
  6. de-escalate angry caller
  7. 100% UES
  8. print / mail PRA/EOB
  9. anticipated caller's need
  10. Said "Good Morning" to the team
  11. reviewed team adherence
  12. sent coaching email
  13. assisted non-team member with question
  14. helped another TL resolve an issue
  15. took a Supervisor Call
  16. side by side coaching session conducted
  17. used Please and Thank You
  18. Sent Escalation email to Claims
  19. Full Green AHT
  20. gave team member a compliment
  21. Metrics Coaching Session
  22. Used Effective Listening Skills
  23. Used Compassion statement
  24. listened to UES Call