This bingo card has a free space and 24 words: Sent Escalation email to Claims, Said "Good Morning" to the team, assisted non-team member with question, de-escalate angry caller, Perfect Attendance for the month, helped another TL resolve an issue, side by side coaching session conducted, resolved an escalation, 100% UES, took a Supervisor Call, Used Compassion statement, used KANA to answer a question, anticipated caller's need, responded to caller with empathy, sent coaching email, used Please and Thank You, listened to UES Call, gave team member a compliment, Full Green AHT, reviewed team adherence, print / mail PRA/EOB, 100% QA Score, Metrics Coaching Session and Used Effective Listening Skills.
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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