(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User wasn't signed into the VPN
Caller hung up on you
Any hardware issue where you just had them unplug it and plug it back in
Provider Portal user needs account setup email
LHI.care user asks for their patient ID
Lost RSA Token
AD Password Reset that took way too long
you got a call right before you get off work
Any call where you just hit the refresh button to fix it
Provider calls tech support for something that isnt tech support
User doesn't know what a new tab is
EOA or site admin calls for something that isn't tech support
Mednet order unlock
You did Customer Service's Job
the same person called twice in one day
Provider gets angry at you for no reason
LHI.care user attempts to login to the provider portal
Employee Shell Unlock
Any call involving citrix
User calls about their request that is "urgent" or "priority"
Micollab issue where you just close and reopen micollab
Your call lasted over 45 mins
LHI.care password involving
"_" or "."
You get cold transferred a call for something that another dept does
