Providergets angryat you forno reasonUserwasn'tsigned intothe VPNMicollabissue whereyou just closeand reopenmicollabAny callinvolvingcitrixEOA or siteadmin callsfor somethingthat isn't techsupportCallerhung upon youAny callwhere youjust hit therefreshbutton to fix itLHI.care userattempts tologin to theproviderportalEmployeeShellUnlockProviderPortal userneedsaccountsetup emailYou didCustomerService'sJobUser doesn'tknow what anew tab isProvider callstech supportfor somethingthat isnt techsupportMednetorderunlockLHI.careuser asksfor theirpatient IDYou get coldtransferred acall forsomething thatanother deptdoesLHI.carepasswordinvolving"_" or "."ADPasswordReset thattook way toolongYour calllastedover 45minsLostRSATokenAny hardwareissue whereyou just hadthem unplug itand plug it backinthe samepersoncalled twicein one dayyou got acall rightbefore youget off workUser callsabout theirrequest thatis "urgent" or"priority"Providergets angryat you forno reasonUserwasn'tsigned intothe VPNMicollabissue whereyou just closeand reopenmicollabAny callinvolvingcitrixEOA or siteadmin callsfor somethingthat isn't techsupportCallerhung upon youAny callwhere youjust hit therefreshbutton to fix itLHI.care userattempts tologin to theproviderportalEmployeeShellUnlockProviderPortal userneedsaccountsetup emailYou didCustomerService'sJobUser doesn'tknow what anew tab isProvider callstech supportfor somethingthat isnt techsupportMednetorderunlockLHI.careuser asksfor theirpatient IDYou get coldtransferred acall forsomething thatanother deptdoesLHI.carepasswordinvolving"_" or "."ADPasswordReset thattook way toolongYour calllastedover 45minsLostRSATokenAny hardwareissue whereyou just hadthem unplug itand plug it backinthe samepersoncalled twicein one dayyou got acall rightbefore youget off workUser callsabout theirrequest thatis "urgent" or"priority"

LHI Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provider gets angry at you for no reason
  2. User wasn't signed into the VPN
  3. Micollab issue where you just close and reopen micollab
  4. Any call involving citrix
  5. EOA or site admin calls for something that isn't tech support
  6. Caller hung up on you
  7. Any call where you just hit the refresh button to fix it
  8. LHI.care user attempts to login to the provider portal
  9. Employee Shell Unlock
  10. Provider Portal user needs account setup email
  11. You did Customer Service's Job
  12. User doesn't know what a new tab is
  13. Provider calls tech support for something that isnt tech support
  14. Mednet order unlock
  15. LHI.care user asks for their patient ID
  16. You get cold transferred a call for something that another dept does
  17. LHI.care password involving "_" or "."
  18. AD Password Reset that took way too long
  19. Your call lasted over 45 mins
  20. Lost RSA Token
  21. Any hardware issue where you just had them unplug it and plug it back in
  22. the same person called twice in one day
  23. you got a call right before you get off work
  24. User calls about their request that is "urgent" or "priority"