ProviderPortal userneedsaccountsetup emailADPasswordReset thattook way toolongEmployeeShellUnlockAny callinvolvingcitrixUser doesn'tknow what anew tab isYour calllastedover 45minsMicollabissue whereyou just closeand reopenmicollabEOA or siteadmin callsfor somethingthat isn't techsupportLHI.care userattempts tologin to theproviderportalYou didCustomerService'sJobUser callsabout theirrequest thatis "urgent" or"priority"LHI.careuser asksfor theirpatient IDLHI.carepasswordinvolving"_" or "."You get coldtransferred acall forsomething thatanother deptdoesCallerhung upon youMednetorderunlockProvider callstech supportfor somethingthat isnt techsupportLostRSATokenUserwasn'tsigned intothe VPNAny callwhere youjust hit therefreshbutton to fix itAny hardwareissue whereyou just hadthem unplug itand plug it backinProvidergets angryat you forno reasonthe samepersoncalled twicein one dayyou got acall rightbefore youget off workProviderPortal userneedsaccountsetup emailADPasswordReset thattook way toolongEmployeeShellUnlockAny callinvolvingcitrixUser doesn'tknow what anew tab isYour calllastedover 45minsMicollabissue whereyou just closeand reopenmicollabEOA or siteadmin callsfor somethingthat isn't techsupportLHI.care userattempts tologin to theproviderportalYou didCustomerService'sJobUser callsabout theirrequest thatis "urgent" or"priority"LHI.careuser asksfor theirpatient IDLHI.carepasswordinvolving"_" or "."You get coldtransferred acall forsomething thatanother deptdoesCallerhung upon youMednetorderunlockProvider callstech supportfor somethingthat isnt techsupportLostRSATokenUserwasn'tsigned intothe VPNAny callwhere youjust hit therefreshbutton to fix itAny hardwareissue whereyou just hadthem unplug itand plug it backinProvidergets angryat you forno reasonthe samepersoncalled twicein one dayyou got acall rightbefore youget off work

LHI Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provider Portal user needs account setup email
  2. AD Password Reset that took way too long
  3. Employee Shell Unlock
  4. Any call involving citrix
  5. User doesn't know what a new tab is
  6. Your call lasted over 45 mins
  7. Micollab issue where you just close and reopen micollab
  8. EOA or site admin calls for something that isn't tech support
  9. LHI.care user attempts to login to the provider portal
  10. You did Customer Service's Job
  11. User calls about their request that is "urgent" or "priority"
  12. LHI.care user asks for their patient ID
  13. LHI.care password involving "_" or "."
  14. You get cold transferred a call for something that another dept does
  15. Caller hung up on you
  16. Mednet order unlock
  17. Provider calls tech support for something that isnt tech support
  18. Lost RSA Token
  19. User wasn't signed into the VPN
  20. Any call where you just hit the refresh button to fix it
  21. Any hardware issue where you just had them unplug it and plug it back in
  22. Provider gets angry at you for no reason
  23. the same person called twice in one day
  24. you got a call right before you get off work