You didCustomerService'sJobUserwasn'tsigned intothe VPNProvider callstech supportfor somethingthat isnt techsupportMednetorderunlockProvidergets angryat you forno reasonUser doesn'tknow what anew tab isYou get coldtransferred acall forsomething thatanother deptdoesAny callinvolvingcitrixLHI.careuser asksfor theirpatient IDthe samepersoncalled twicein one dayLostRSATokenEmployeeShellUnlockAny hardwareissue whereyou just hadthem unplug itand plug it backinCallerhung upon youMicollabissue whereyou just closeand reopenmicollabAny callwhere youjust hit therefreshbutton to fix ityou got acall rightbefore youget off workLHI.care userattempts tologin to theproviderportalUser callsabout theirrequest thatis "urgent" or"priority"EOA or siteadmin callsfor somethingthat isn't techsupportLHI.carepasswordinvolving"_" or "."ProviderPortal userneedsaccountsetup emailADPasswordReset thattook way toolongYour calllastedover 45minsYou didCustomerService'sJobUserwasn'tsigned intothe VPNProvider callstech supportfor somethingthat isnt techsupportMednetorderunlockProvidergets angryat you forno reasonUser doesn'tknow what anew tab isYou get coldtransferred acall forsomething thatanother deptdoesAny callinvolvingcitrixLHI.careuser asksfor theirpatient IDthe samepersoncalled twicein one dayLostRSATokenEmployeeShellUnlockAny hardwareissue whereyou just hadthem unplug itand plug it backinCallerhung upon youMicollabissue whereyou just closeand reopenmicollabAny callwhere youjust hit therefreshbutton to fix ityou got acall rightbefore youget off workLHI.care userattempts tologin to theproviderportalUser callsabout theirrequest thatis "urgent" or"priority"EOA or siteadmin callsfor somethingthat isn't techsupportLHI.carepasswordinvolving"_" or "."ProviderPortal userneedsaccountsetup emailADPasswordReset thattook way toolongYour calllastedover 45mins

LHI Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You did Customer Service's Job
  2. User wasn't signed into the VPN
  3. Provider calls tech support for something that isnt tech support
  4. Mednet order unlock
  5. Provider gets angry at you for no reason
  6. User doesn't know what a new tab is
  7. You get cold transferred a call for something that another dept does
  8. Any call involving citrix
  9. LHI.care user asks for their patient ID
  10. the same person called twice in one day
  11. Lost RSA Token
  12. Employee Shell Unlock
  13. Any hardware issue where you just had them unplug it and plug it back in
  14. Caller hung up on you
  15. Micollab issue where you just close and reopen micollab
  16. Any call where you just hit the refresh button to fix it
  17. you got a call right before you get off work
  18. LHI.care user attempts to login to the provider portal
  19. User calls about their request that is "urgent" or "priority"
  20. EOA or site admin calls for something that isn't tech support
  21. LHI.care password involving "_" or "."
  22. Provider Portal user needs account setup email
  23. AD Password Reset that took way too long
  24. Your call lasted over 45 mins