(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User calls about their request that is "urgent" or "priority"
Mednet order unlock
AD Password Reset that took way too long
Any call where you just hit the refresh button to fix it
Employee Shell Unlock
Lost RSA Token
Your call lasted over 45 mins
User doesn't know what a new tab is
Provider gets angry at you for no reason
You get cold transferred a call for something that another dept does
the same person called twice in one day
LHI.care user attempts to login to the provider portal
Caller hung up on you
You did Customer Service's Job
Provider Portal user needs account setup email
LHI.care user asks for their patient ID
Provider calls tech support for something that isnt tech support
you got a call right before you get off work
Micollab issue where you just close and reopen micollab
LHI.care password involving
"_" or "."
Any call involving citrix
EOA or site admin calls for something that isn't tech support
User wasn't signed into the VPN
Any hardware issue where you just had them unplug it and plug it back in
