(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User doesn't know what a new tab is
Any call involving citrix
LHI.care user attempts to login to the provider portal
You get cold transferred a call for something that another dept does
User wasn't signed into the VPN
LHI.care user asks for their patient ID
Lost RSA Token
You did Customer Service's Job
EOA or site admin calls for something that isn't tech support
Provider calls tech support for something that isnt tech support
Your call lasted over 45 mins
Employee Shell Unlock
Any call where you just hit the refresh button to fix it
User calls about their request that is "urgent" or "priority"
Caller hung up on you
Any hardware issue where you just had them unplug it and plug it back in
Provider Portal user needs account setup email
Mednet order unlock
LHI.care password involving
"_" or "."
AD Password Reset that took way too long
you got a call right before you get off work
Provider gets angry at you for no reason
Micollab issue where you just close and reopen micollab
