MednetorderunlockProviderPortal userneedsaccountsetup emailLHI.careuser asksfor theirpatient IDEOA or siteadmin callsfor somethingthat isn't techsupportUser callsabout theirrequest thatis "urgent" or"priority"Any hardwareissue whereyou just hadthem unplug itand plug it backinUserwasn'tsigned intothe VPNYour calllastedover 45minsEmployeeShellUnlockyou got acall rightbefore youget off workLHI.carepasswordinvolving"_" or "."Micollabissue whereyou just closeand reopenmicollabCallerhung upon youYou get coldtransferred acall forsomething thatanother deptdoesADPasswordReset thattook way toolongAny callwhere youjust hit therefreshbutton to fix itProvider callstech supportfor somethingthat isnt techsupportAny callinvolvingcitrixLHI.care userattempts tologin to theproviderportalYou didCustomerService'sJobUser doesn'tknow what anew tab isthe samepersoncalled twicein one dayLostRSATokenProvidergets angryat you forno reasonMednetorderunlockProviderPortal userneedsaccountsetup emailLHI.careuser asksfor theirpatient IDEOA or siteadmin callsfor somethingthat isn't techsupportUser callsabout theirrequest thatis "urgent" or"priority"Any hardwareissue whereyou just hadthem unplug itand plug it backinUserwasn'tsigned intothe VPNYour calllastedover 45minsEmployeeShellUnlockyou got acall rightbefore youget off workLHI.carepasswordinvolving"_" or "."Micollabissue whereyou just closeand reopenmicollabCallerhung upon youYou get coldtransferred acall forsomething thatanother deptdoesADPasswordReset thattook way toolongAny callwhere youjust hit therefreshbutton to fix itProvider callstech supportfor somethingthat isnt techsupportAny callinvolvingcitrixLHI.care userattempts tologin to theproviderportalYou didCustomerService'sJobUser doesn'tknow what anew tab isthe samepersoncalled twicein one dayLostRSATokenProvidergets angryat you forno reason

LHI Tech Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mednet order unlock
  2. Provider Portal user needs account setup email
  3. LHI.care user asks for their patient ID
  4. EOA or site admin calls for something that isn't tech support
  5. User calls about their request that is "urgent" or "priority"
  6. Any hardware issue where you just had them unplug it and plug it back in
  7. User wasn't signed into the VPN
  8. Your call lasted over 45 mins
  9. Employee Shell Unlock
  10. you got a call right before you get off work
  11. LHI.care password involving "_" or "."
  12. Micollab issue where you just close and reopen micollab
  13. Caller hung up on you
  14. You get cold transferred a call for something that another dept does
  15. AD Password Reset that took way too long
  16. Any call where you just hit the refresh button to fix it
  17. Provider calls tech support for something that isnt tech support
  18. Any call involving citrix
  19. LHI.care user attempts to login to the provider portal
  20. You did Customer Service's Job
  21. User doesn't know what a new tab is
  22. the same person called twice in one day
  23. Lost RSA Token
  24. Provider gets angry at you for no reason