(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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AD Password Reset that took way too long
Provider Portal user needs account setup email
User doesn't know what a new tab is
Any hardware issue where you just had them unplug it and plug it back in
Caller hung up on you
User calls about their request that is "urgent" or "priority"
You did Customer Service's Job
Employee Shell Unlock
LHI.care password involving
"_" or "."
Micollab issue where you just close and reopen micollab
LHI.care user asks for their patient ID
EOA or site admin calls for something that isn't tech support
You get cold transferred a call for something that another dept does
Provider calls tech support for something that isnt tech support
Your call lasted over 45 mins
Any call involving citrix
LHI.care user attempts to login to the provider portal
Any call where you just hit the refresh button to fix it
