OrderedReplacementPart Turned thatCT frownupside downUsedthe CTsNameChecked allthe boxes onthe call flowchecklistRepeatedIssueback toCTRecognizeda teammemberFilledawkwardsilenceReplied toa wizardemailCreated aconnectionwith a CTUsed the keyword-SummarizewhenrecappingAnswered ateammembersquestion inchatRefundedto StoreCreditAskedprobingquestionsEducatedCT on howto useMyAccountSet clearreturnexpectationsDTK toStoreCreditAsked foradditionalNeedsOrdered areplacementunit throughdamage/defectSet clearreturnshippingfeesexpectationsComplimentedthe itemPromotedand resolvedan issue witha LCRAcknowledgedCT History15%DTK20%DTKOrderedReplacementPart Turned thatCT frownupside downUsedthe CTsNameChecked allthe boxes onthe call flowchecklistRepeatedIssueback toCTRecognizeda teammemberFilledawkwardsilenceReplied toa wizardemailCreated aconnectionwith a CTUsed the keyword-SummarizewhenrecappingAnswered ateammembersquestion inchatRefundedto StoreCreditAskedprobingquestionsEducatedCT on howto useMyAccountSet clearreturnexpectationsDTK toStoreCreditAsked foradditionalNeedsOrdered areplacementunit throughdamage/defectSet clearreturnshippingfeesexpectationsComplimentedthe itemPromotedand resolvedan issue witha LCRAcknowledgedCT History15%DTK20%DTK

Wayfair Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
O
4
N
5
O
6
B
7
N
8
O
9
G
10
O
11
G
12
O
13
N
14
B
15
B
16
B
17
I
18
I
19
G
20
N
21
I
22
I
23
B
24
G
  1. I-Ordered Replacement Part
  2. G-Turned that CT frown upside down
  3. O-Used the CTs Name
  4. N-Checked all the boxes on the call flow checklist
  5. O-Repeated Issue back to CT
  6. B-Recognized a team member
  7. N-Filled awkward silence
  8. O-Replied to a wizard email
  9. G-Created a connection with a CT
  10. O-Used the key word-Summarize when recapping
  11. G-Answered a team members question in chat
  12. O-Refunded to Store Credit
  13. N-Asked probing questions
  14. B-Educated CT on how to use MyAccount
  15. B-Set clear return expectations
  16. B-DTK to Store Credit
  17. I-Asked for additional Needs
  18. I-Ordered a replacement unit through damage/defect
  19. G-Set clear return shipping fees expectations
  20. N-Complimented the item
  21. I-Promoted and resolved an issue with a LCR
  22. I-Acknowledged CT History
  23. B-15% DTK
  24. G-20% DTK