Complimentedthe itemAnswered ateammembersquestion inchatTurned thatCT frownupside downSet clearreturnexpectationsFilledawkwardsilenceRefundedto StoreCreditAskedprobingquestionsCreated aconnectionwith a CTSet clearreturnshippingfeesexpectationsOrderedReplacementPart Checked allthe boxes onthe call flowchecklist20%DTKRecognizeda teammemberOrdered areplacementunit throughdamage/defectUsed the keyword-SummarizewhenrecappingDTK toStoreCreditAsked foradditionalNeedsAcknowledgedCT HistoryReplied toa wizardemailPromotedand resolvedan issue witha LCREducatedCT on howto useMyAccountUsedthe CTsNameRepeatedIssueback toCT15%DTKComplimentedthe itemAnswered ateammembersquestion inchatTurned thatCT frownupside downSet clearreturnexpectationsFilledawkwardsilenceRefundedto StoreCreditAskedprobingquestionsCreated aconnectionwith a CTSet clearreturnshippingfeesexpectationsOrderedReplacementPart Checked allthe boxes onthe call flowchecklist20%DTKRecognizeda teammemberOrdered areplacementunit throughdamage/defectUsed the keyword-SummarizewhenrecappingDTK toStoreCreditAsked foradditionalNeedsAcknowledgedCT HistoryReplied toa wizardemailPromotedand resolvedan issue witha LCREducatedCT on howto useMyAccountUsedthe CTsNameRepeatedIssueback toCT15%DTK

Wayfair Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
G
4
B
5
N
6
O
7
N
8
G
9
G
10
I
11
N
12
G
13
B
14
I
15
O
16
B
17
I
18
I
19
O
20
I
21
B
22
O
23
O
24
B
  1. N-Complimented the item
  2. G-Answered a team members question in chat
  3. G-Turned that CT frown upside down
  4. B-Set clear return expectations
  5. N-Filled awkward silence
  6. O-Refunded to Store Credit
  7. N-Asked probing questions
  8. G-Created a connection with a CT
  9. G-Set clear return shipping fees expectations
  10. I-Ordered Replacement Part
  11. N-Checked all the boxes on the call flow checklist
  12. G-20% DTK
  13. B-Recognized a team member
  14. I-Ordered a replacement unit through damage/defect
  15. O-Used the key word-Summarize when recapping
  16. B-DTK to Store Credit
  17. I-Asked for additional Needs
  18. I-Acknowledged CT History
  19. O-Replied to a wizard email
  20. I-Promoted and resolved an issue with a LCR
  21. B-Educated CT on how to use MyAccount
  22. O-Used the CTs Name
  23. O-Repeated Issue back to CT
  24. B-15% DTK