Created aconnectionwith a CTFilledawkwardsilenceAcknowledgedCT History20%DTKOrderedReplacementPart Answered ateammembersquestion inchatDTK toStoreCreditComplimentedthe itemRefundedto StoreCreditReplied toa wizardemailSet clearreturnexpectationsPromotedand resolvedan issue witha LCROrdered areplacementunit throughdamage/defectRepeatedIssueback toCTUsedthe CTsNameEducatedCT on howto useMyAccountChecked allthe boxes onthe call flowchecklistAskedprobingquestionsAsked foradditionalNeedsUsed the keyword-Summarizewhenrecapping15%DTKTurned thatCT frownupside downSet clearreturnshippingfeesexpectationsRecognizeda teammemberCreated aconnectionwith a CTFilledawkwardsilenceAcknowledgedCT History20%DTKOrderedReplacementPart Answered ateammembersquestion inchatDTK toStoreCreditComplimentedthe itemRefundedto StoreCreditReplied toa wizardemailSet clearreturnexpectationsPromotedand resolvedan issue witha LCROrdered areplacementunit throughdamage/defectRepeatedIssueback toCTUsedthe CTsNameEducatedCT on howto useMyAccountChecked allthe boxes onthe call flowchecklistAskedprobingquestionsAsked foradditionalNeedsUsed the keyword-Summarizewhenrecapping15%DTKTurned thatCT frownupside downSet clearreturnshippingfeesexpectationsRecognizeda teammember

Wayfair Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
I
4
G
5
I
6
G
7
B
8
N
9
O
10
O
11
B
12
I
13
I
14
O
15
O
16
B
17
N
18
N
19
I
20
O
21
B
22
G
23
G
24
B
  1. G-Created a connection with a CT
  2. N-Filled awkward silence
  3. I-Acknowledged CT History
  4. G-20% DTK
  5. I-Ordered Replacement Part
  6. G-Answered a team members question in chat
  7. B-DTK to Store Credit
  8. N-Complimented the item
  9. O-Refunded to Store Credit
  10. O-Replied to a wizard email
  11. B-Set clear return expectations
  12. I-Promoted and resolved an issue with a LCR
  13. I-Ordered a replacement unit through damage/defect
  14. O-Repeated Issue back to CT
  15. O-Used the CTs Name
  16. B-Educated CT on how to use MyAccount
  17. N-Checked all the boxes on the call flow checklist
  18. N-Asked probing questions
  19. I-Asked for additional Needs
  20. O-Used the key word-Summarize when recapping
  21. B-15% DTK
  22. G-Turned that CT frown upside down
  23. G-Set clear return shipping fees expectations
  24. B-Recognized a team member