Checked allthe boxes onthe call flowchecklistAnswered ateammembersquestion inchatAsked foradditionalNeedsCreated aconnectionwith a CTOrdered areplacementunit throughdamage/defectReplied toa wizardemailDTK toStoreCreditRepeatedIssueback toCT15%DTK20%DTKSet clearreturnshippingfeesexpectationsSet clearreturnexpectationsRefundedto StoreCreditTurned thatCT frownupside downEducatedCT on howto useMyAccountRecognizeda teammemberAcknowledgedCT HistoryUsed the keyword-SummarizewhenrecappingComplimentedthe itemPromotedand resolvedan issue witha LCRAskedprobingquestionsFilledawkwardsilenceOrderedReplacementPart Usedthe CTsNameChecked allthe boxes onthe call flowchecklistAnswered ateammembersquestion inchatAsked foradditionalNeedsCreated aconnectionwith a CTOrdered areplacementunit throughdamage/defectReplied toa wizardemailDTK toStoreCreditRepeatedIssueback toCT15%DTK20%DTKSet clearreturnshippingfeesexpectationsSet clearreturnexpectationsRefundedto StoreCreditTurned thatCT frownupside downEducatedCT on howto useMyAccountRecognizeda teammemberAcknowledgedCT HistoryUsed the keyword-SummarizewhenrecappingComplimentedthe itemPromotedand resolvedan issue witha LCRAskedprobingquestionsFilledawkwardsilenceOrderedReplacementPart Usedthe CTsName

Wayfair Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
I
4
G
5
I
6
O
7
B
8
O
9
B
10
G
11
G
12
B
13
O
14
G
15
B
16
B
17
I
18
O
19
N
20
I
21
N
22
N
23
I
24
O
  1. N-Checked all the boxes on the call flow checklist
  2. G-Answered a team members question in chat
  3. I-Asked for additional Needs
  4. G-Created a connection with a CT
  5. I-Ordered a replacement unit through damage/defect
  6. O-Replied to a wizard email
  7. B-DTK to Store Credit
  8. O-Repeated Issue back to CT
  9. B-15% DTK
  10. G-20% DTK
  11. G-Set clear return shipping fees expectations
  12. B-Set clear return expectations
  13. O-Refunded to Store Credit
  14. G-Turned that CT frown upside down
  15. B-Educated CT on how to use MyAccount
  16. B-Recognized a team member
  17. I-Acknowledged CT History
  18. O-Used the key word-Summarize when recapping
  19. N-Complimented the item
  20. I-Promoted and resolved an issue with a LCR
  21. N-Asked probing questions
  22. N-Filled awkward silence
  23. I-Ordered Replacement Part
  24. O-Used the CTs Name