Set clearreturnexpectationsFilledawkwardsilenceAskedprobingquestionsRecognizeda teammemberComplimentedthe item15%DTKOrdered areplacementunit throughdamage/defectAcknowledgedCT HistorySet clearreturnshippingfeesexpectationsDTK toStoreCredit20%DTKUsed the keyword-SummarizewhenrecappingAnswered ateammembersquestion inchatCreated aconnectionwith a CTPromotedand resolvedan issue witha LCRTurned thatCT frownupside downReplied toa wizardemailOrderedReplacementPart Usedthe CTsNameAsked foradditionalNeedsChecked allthe boxes onthe call flowchecklistEducatedCT on howto useMyAccountRefundedto StoreCreditRepeatedIssueback toCTSet clearreturnexpectationsFilledawkwardsilenceAskedprobingquestionsRecognizeda teammemberComplimentedthe item15%DTKOrdered areplacementunit throughdamage/defectAcknowledgedCT HistorySet clearreturnshippingfeesexpectationsDTK toStoreCredit20%DTKUsed the keyword-SummarizewhenrecappingAnswered ateammembersquestion inchatCreated aconnectionwith a CTPromotedand resolvedan issue witha LCRTurned thatCT frownupside downReplied toa wizardemailOrderedReplacementPart Usedthe CTsNameAsked foradditionalNeedsChecked allthe boxes onthe call flowchecklistEducatedCT on howto useMyAccountRefundedto StoreCreditRepeatedIssueback toCT

Wayfair Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
N
4
B
5
N
6
B
7
I
8
I
9
G
10
B
11
G
12
O
13
G
14
G
15
I
16
G
17
O
18
I
19
O
20
I
21
N
22
B
23
O
24
O
  1. B-Set clear return expectations
  2. N-Filled awkward silence
  3. N-Asked probing questions
  4. B-Recognized a team member
  5. N-Complimented the item
  6. B-15% DTK
  7. I-Ordered a replacement unit through damage/defect
  8. I-Acknowledged CT History
  9. G-Set clear return shipping fees expectations
  10. B-DTK to Store Credit
  11. G-20% DTK
  12. O-Used the key word-Summarize when recapping
  13. G-Answered a team members question in chat
  14. G-Created a connection with a CT
  15. I-Promoted and resolved an issue with a LCR
  16. G-Turned that CT frown upside down
  17. O-Replied to a wizard email
  18. I-Ordered Replacement Part
  19. O-Used the CTs Name
  20. I-Asked for additional Needs
  21. N-Checked all the boxes on the call flow checklist
  22. B-Educated CT on how to use MyAccount
  23. O-Refunded to Store Credit
  24. O-Repeated Issue back to CT