Turned thatCT frownupside downReplied toa wizardemailRepeatedIssueback toCTOrdered areplacementunit throughdamage/defectFilledawkwardsilenceAsked foradditionalNeedsUsedthe CTsNameRefundedto StoreCredit20%DTKUsed the keyword-Summarizewhenrecapping15%DTKDTK toStoreCreditSet clearreturnshippingfeesexpectationsPromotedand resolvedan issue witha LCRComplimentedthe itemAcknowledgedCT HistoryEducatedCT on howto useMyAccountSet clearreturnexpectationsAskedprobingquestionsCreated aconnectionwith a CTChecked allthe boxes onthe call flowchecklistOrderedReplacementPart Recognizeda teammemberAnswered ateammembersquestion inchatTurned thatCT frownupside downReplied toa wizardemailRepeatedIssueback toCTOrdered areplacementunit throughdamage/defectFilledawkwardsilenceAsked foradditionalNeedsUsedthe CTsNameRefundedto StoreCredit20%DTKUsed the keyword-Summarizewhenrecapping15%DTKDTK toStoreCreditSet clearreturnshippingfeesexpectationsPromotedand resolvedan issue witha LCRComplimentedthe itemAcknowledgedCT HistoryEducatedCT on howto useMyAccountSet clearreturnexpectationsAskedprobingquestionsCreated aconnectionwith a CTChecked allthe boxes onthe call flowchecklistOrderedReplacementPart Recognizeda teammemberAnswered ateammembersquestion inchat

Wayfair Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
O
4
I
5
N
6
I
7
O
8
O
9
G
10
O
11
B
12
B
13
G
14
I
15
N
16
I
17
B
18
B
19
N
20
G
21
N
22
I
23
B
24
G
  1. G-Turned that CT frown upside down
  2. O-Replied to a wizard email
  3. O-Repeated Issue back to CT
  4. I-Ordered a replacement unit through damage/defect
  5. N-Filled awkward silence
  6. I-Asked for additional Needs
  7. O-Used the CTs Name
  8. O-Refunded to Store Credit
  9. G-20% DTK
  10. O-Used the key word-Summarize when recapping
  11. B-15% DTK
  12. B-DTK to Store Credit
  13. G-Set clear return shipping fees expectations
  14. I-Promoted and resolved an issue with a LCR
  15. N-Complimented the item
  16. I-Acknowledged CT History
  17. B-Educated CT on how to use MyAccount
  18. B-Set clear return expectations
  19. N-Asked probing questions
  20. G-Created a connection with a CT
  21. N-Checked all the boxes on the call flow checklist
  22. I-Ordered Replacement Part
  23. B-Recognized a team member
  24. G-Answered a team members question in chat