Usedthe CTsNamePromotedand resolvedan issue witha LCREducatedCT on howto useMyAccountAnswered ateammembersquestion inchatAskedprobingquestions20%DTKUsed the keyword-SummarizewhenrecappingAcknowledgedCT HistoryComplimentedthe itemSet clearreturnshippingfeesexpectationsSet clearreturnexpectationsRefundedto StoreCreditFilledawkwardsilenceReplied toa wizardemailCreated aconnectionwith a CTRepeatedIssueback toCTOrdered areplacementunit throughdamage/defectTurned thatCT frownupside downRecognizeda teammember15%DTKAsked foradditionalNeedsChecked allthe boxes onthe call flowchecklistDTK toStoreCreditOrderedReplacementPart Usedthe CTsNamePromotedand resolvedan issue witha LCREducatedCT on howto useMyAccountAnswered ateammembersquestion inchatAskedprobingquestions20%DTKUsed the keyword-SummarizewhenrecappingAcknowledgedCT HistoryComplimentedthe itemSet clearreturnshippingfeesexpectationsSet clearreturnexpectationsRefundedto StoreCreditFilledawkwardsilenceReplied toa wizardemailCreated aconnectionwith a CTRepeatedIssueback toCTOrdered areplacementunit throughdamage/defectTurned thatCT frownupside downRecognizeda teammember15%DTKAsked foradditionalNeedsChecked allthe boxes onthe call flowchecklistDTK toStoreCreditOrderedReplacementPart 

Wayfair Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
B
4
G
5
N
6
G
7
O
8
I
9
N
10
G
11
B
12
O
13
N
14
O
15
G
16
O
17
I
18
G
19
B
20
B
21
I
22
N
23
B
24
I
  1. O-Used the CTs Name
  2. I-Promoted and resolved an issue with a LCR
  3. B-Educated CT on how to use MyAccount
  4. G-Answered a team members question in chat
  5. N-Asked probing questions
  6. G-20% DTK
  7. O-Used the key word-Summarize when recapping
  8. I-Acknowledged CT History
  9. N-Complimented the item
  10. G-Set clear return shipping fees expectations
  11. B-Set clear return expectations
  12. O-Refunded to Store Credit
  13. N-Filled awkward silence
  14. O-Replied to a wizard email
  15. G-Created a connection with a CT
  16. O-Repeated Issue back to CT
  17. I-Ordered a replacement unit through damage/defect
  18. G-Turned that CT frown upside down
  19. B-Recognized a team member
  20. B-15% DTK
  21. I-Asked for additional Needs
  22. N-Checked all the boxes on the call flow checklist
  23. B-DTK to Store Credit
  24. I-Ordered Replacement Part