Created aconnectionwith a CTReplied toa wizardemailAskedprobingquestionsUsed the keyword-SummarizewhenrecappingChecked allthe boxes onthe call flowchecklistOrderedReplacementPart Complimentedthe itemRepeatedIssueback toCTOrdered areplacementunit throughdamage/defectSet clearreturnexpectationsEducatedCT on howto useMyAccountFilledawkwardsilenceAnswered ateammembersquestion inchatDTK toStoreCreditAsked foradditionalNeedsRefundedto StoreCreditUsedthe CTsNameRecognizeda teammemberPromotedand resolvedan issue witha LCR15%DTKSet clearreturnshippingfeesexpectationsAcknowledgedCT History20%DTKTurned thatCT frownupside downCreated aconnectionwith a CTReplied toa wizardemailAskedprobingquestionsUsed the keyword-SummarizewhenrecappingChecked allthe boxes onthe call flowchecklistOrderedReplacementPart Complimentedthe itemRepeatedIssueback toCTOrdered areplacementunit throughdamage/defectSet clearreturnexpectationsEducatedCT on howto useMyAccountFilledawkwardsilenceAnswered ateammembersquestion inchatDTK toStoreCreditAsked foradditionalNeedsRefundedto StoreCreditUsedthe CTsNameRecognizeda teammemberPromotedand resolvedan issue witha LCR15%DTKSet clearreturnshippingfeesexpectationsAcknowledgedCT History20%DTKTurned thatCT frownupside down

Wayfair Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
N
4
O
5
N
6
I
7
N
8
O
9
I
10
B
11
B
12
N
13
G
14
B
15
I
16
O
17
O
18
B
19
I
20
B
21
G
22
I
23
G
24
G
  1. G-Created a connection with a CT
  2. O-Replied to a wizard email
  3. N-Asked probing questions
  4. O-Used the key word-Summarize when recapping
  5. N-Checked all the boxes on the call flow checklist
  6. I-Ordered Replacement Part
  7. N-Complimented the item
  8. O-Repeated Issue back to CT
  9. I-Ordered a replacement unit through damage/defect
  10. B-Set clear return expectations
  11. B-Educated CT on how to use MyAccount
  12. N-Filled awkward silence
  13. G-Answered a team members question in chat
  14. B-DTK to Store Credit
  15. I-Asked for additional Needs
  16. O-Refunded to Store Credit
  17. O-Used the CTs Name
  18. B-Recognized a team member
  19. I-Promoted and resolved an issue with a LCR
  20. B-15% DTK
  21. G-Set clear return shipping fees expectations
  22. I-Acknowledged CT History
  23. G-20% DTK
  24. G-Turned that CT frown upside down