Usedthe CTsNameRecognizeda teammemberTurned thatCT frownupside downRepeatedIssueback toCTAskedprobingquestionsFilledawkwardsilenceAcknowledgedCT HistoryReplied toa wizardemail15%DTKOrderedReplacementPart Refundedto StoreCreditAsked foradditionalNeedsAnswered ateammembersquestion inchatPromotedand resolvedan issue witha LCRSet clearreturnshippingfeesexpectationsEducatedCT on howto useMyAccountOrdered areplacementunit throughdamage/defectUsed the keyword-Summarizewhenrecapping20%DTKCreated aconnectionwith a CTDTK toStoreCreditChecked allthe boxes onthe call flowchecklistSet clearreturnexpectationsComplimentedthe itemUsedthe CTsNameRecognizeda teammemberTurned thatCT frownupside downRepeatedIssueback toCTAskedprobingquestionsFilledawkwardsilenceAcknowledgedCT HistoryReplied toa wizardemail15%DTKOrderedReplacementPart Refundedto StoreCreditAsked foradditionalNeedsAnswered ateammembersquestion inchatPromotedand resolvedan issue witha LCRSet clearreturnshippingfeesexpectationsEducatedCT on howto useMyAccountOrdered areplacementunit throughdamage/defectUsed the keyword-Summarizewhenrecapping20%DTKCreated aconnectionwith a CTDTK toStoreCreditChecked allthe boxes onthe call flowchecklistSet clearreturnexpectationsComplimentedthe item

Wayfair Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
G
4
O
5
N
6
N
7
I
8
O
9
B
10
I
11
O
12
I
13
G
14
I
15
G
16
B
17
I
18
O
19
G
20
G
21
B
22
N
23
B
24
N
  1. O-Used the CTs Name
  2. B-Recognized a team member
  3. G-Turned that CT frown upside down
  4. O-Repeated Issue back to CT
  5. N-Asked probing questions
  6. N-Filled awkward silence
  7. I-Acknowledged CT History
  8. O-Replied to a wizard email
  9. B-15% DTK
  10. I-Ordered Replacement Part
  11. O-Refunded to Store Credit
  12. I-Asked for additional Needs
  13. G-Answered a team members question in chat
  14. I-Promoted and resolved an issue with a LCR
  15. G-Set clear return shipping fees expectations
  16. B-Educated CT on how to use MyAccount
  17. I-Ordered a replacement unit through damage/defect
  18. O-Used the key word-Summarize when recapping
  19. G-20% DTK
  20. G-Created a connection with a CT
  21. B-DTK to Store Credit
  22. N-Checked all the boxes on the call flow checklist
  23. B-Set clear return expectations
  24. N-Complimented the item