Complimentedthe item15%DTKAskedprobingquestionsRecognizeda teammemberUsedthe CTsNameUsed the keyword-SummarizewhenrecappingAcknowledgedCT HistorySet clearreturnshippingfeesexpectationsFilledawkwardsilenceOrdered areplacementunit throughdamage/defectPromotedand resolvedan issue witha LCREducatedCT on howto useMyAccountReplied toa wizardemail20%DTKAsked foradditionalNeedsRefundedto StoreCreditChecked allthe boxes onthe call flowchecklistAnswered ateammembersquestion inchatOrderedReplacementPart RepeatedIssueback toCTSet clearreturnexpectationsTurned thatCT frownupside downCreated aconnectionwith a CTDTK toStoreCreditComplimentedthe item15%DTKAskedprobingquestionsRecognizeda teammemberUsedthe CTsNameUsed the keyword-SummarizewhenrecappingAcknowledgedCT HistorySet clearreturnshippingfeesexpectationsFilledawkwardsilenceOrdered areplacementunit throughdamage/defectPromotedand resolvedan issue witha LCREducatedCT on howto useMyAccountReplied toa wizardemail20%DTKAsked foradditionalNeedsRefundedto StoreCreditChecked allthe boxes onthe call flowchecklistAnswered ateammembersquestion inchatOrderedReplacementPart RepeatedIssueback toCTSet clearreturnexpectationsTurned thatCT frownupside downCreated aconnectionwith a CTDTK toStoreCredit

Wayfair Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
N
4
B
5
O
6
O
7
I
8
G
9
N
10
I
11
I
12
B
13
O
14
G
15
I
16
O
17
N
18
G
19
I
20
O
21
B
22
G
23
G
24
B
  1. N-Complimented the item
  2. B-15% DTK
  3. N-Asked probing questions
  4. B-Recognized a team member
  5. O-Used the CTs Name
  6. O-Used the key word-Summarize when recapping
  7. I-Acknowledged CT History
  8. G-Set clear return shipping fees expectations
  9. N-Filled awkward silence
  10. I-Ordered a replacement unit through damage/defect
  11. I-Promoted and resolved an issue with a LCR
  12. B-Educated CT on how to use MyAccount
  13. O-Replied to a wizard email
  14. G-20% DTK
  15. I-Asked for additional Needs
  16. O-Refunded to Store Credit
  17. N-Checked all the boxes on the call flow checklist
  18. G-Answered a team members question in chat
  19. I-Ordered Replacement Part
  20. O-Repeated Issue back to CT
  21. B-Set clear return expectations
  22. G-Turned that CT frown upside down
  23. G-Created a connection with a CT
  24. B-DTK to Store Credit