Replied toa wizardemailAsked foradditionalNeedsChecked allthe boxes onthe call flowchecklistRecognizeda teammemberAskedprobingquestionsOrdered areplacementunit throughdamage/defect20%DTKPromotedand resolvedan issue witha LCRUsed the keyword-SummarizewhenrecappingSet clearreturnshippingfeesexpectationsEducatedCT on howto useMyAccountCreated aconnectionwith a CTOrderedReplacementPart Answered ateammembersquestion inchatComplimentedthe itemRepeatedIssueback toCTTurned thatCT frownupside downRefundedto StoreCreditDTK toStoreCreditFilledawkwardsilenceUsedthe CTsNameSet clearreturnexpectationsAcknowledgedCT History15%DTKReplied toa wizardemailAsked foradditionalNeedsChecked allthe boxes onthe call flowchecklistRecognizeda teammemberAskedprobingquestionsOrdered areplacementunit throughdamage/defect20%DTKPromotedand resolvedan issue witha LCRUsed the keyword-SummarizewhenrecappingSet clearreturnshippingfeesexpectationsEducatedCT on howto useMyAccountCreated aconnectionwith a CTOrderedReplacementPart Answered ateammembersquestion inchatComplimentedthe itemRepeatedIssueback toCTTurned thatCT frownupside downRefundedto StoreCreditDTK toStoreCreditFilledawkwardsilenceUsedthe CTsNameSet clearreturnexpectationsAcknowledgedCT History15%DTK

Wayfair Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
N
4
B
5
N
6
I
7
G
8
I
9
O
10
G
11
B
12
G
13
I
14
G
15
N
16
O
17
G
18
O
19
B
20
N
21
O
22
B
23
I
24
B
  1. O-Replied to a wizard email
  2. I-Asked for additional Needs
  3. N-Checked all the boxes on the call flow checklist
  4. B-Recognized a team member
  5. N-Asked probing questions
  6. I-Ordered a replacement unit through damage/defect
  7. G-20% DTK
  8. I-Promoted and resolved an issue with a LCR
  9. O-Used the key word-Summarize when recapping
  10. G-Set clear return shipping fees expectations
  11. B-Educated CT on how to use MyAccount
  12. G-Created a connection with a CT
  13. I-Ordered Replacement Part
  14. G-Answered a team members question in chat
  15. N-Complimented the item
  16. O-Repeated Issue back to CT
  17. G-Turned that CT frown upside down
  18. O-Refunded to Store Credit
  19. B-DTK to Store Credit
  20. N-Filled awkward silence
  21. O-Used the CTs Name
  22. B-Set clear return expectations
  23. I-Acknowledged CT History
  24. B-15% DTK