AskedprobingquestionsAsked foradditionalNeeds20%DTKComplimentedthe itemRefundedto StoreCreditOrderedReplacementPart Usedthe CTsNameAnswered ateammembersquestion inchatSet clearreturnexpectationsChecked allthe boxes onthe call flowchecklistAcknowledgedCT History15%DTKOrdered areplacementunit throughdamage/defectDTK toStoreCreditSet clearreturnshippingfeesexpectationsPromotedand resolvedan issue witha LCRRepeatedIssueback toCTCreated aconnectionwith a CTEducatedCT on howto useMyAccountTurned thatCT frownupside downUsed the keyword-SummarizewhenrecappingRecognizeda teammemberReplied toa wizardemailFilledawkwardsilenceAskedprobingquestionsAsked foradditionalNeeds20%DTKComplimentedthe itemRefundedto StoreCreditOrderedReplacementPart Usedthe CTsNameAnswered ateammembersquestion inchatSet clearreturnexpectationsChecked allthe boxes onthe call flowchecklistAcknowledgedCT History15%DTKOrdered areplacementunit throughdamage/defectDTK toStoreCreditSet clearreturnshippingfeesexpectationsPromotedand resolvedan issue witha LCRRepeatedIssueback toCTCreated aconnectionwith a CTEducatedCT on howto useMyAccountTurned thatCT frownupside downUsed the keyword-SummarizewhenrecappingRecognizeda teammemberReplied toa wizardemailFilledawkwardsilence

Wayfair Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
G
4
N
5
O
6
I
7
O
8
G
9
B
10
N
11
I
12
B
13
I
14
B
15
G
16
I
17
O
18
G
19
B
20
G
21
O
22
B
23
O
24
N
  1. N-Asked probing questions
  2. I-Asked for additional Needs
  3. G-20% DTK
  4. N-Complimented the item
  5. O-Refunded to Store Credit
  6. I-Ordered Replacement Part
  7. O-Used the CTs Name
  8. G-Answered a team members question in chat
  9. B-Set clear return expectations
  10. N-Checked all the boxes on the call flow checklist
  11. I-Acknowledged CT History
  12. B-15% DTK
  13. I-Ordered a replacement unit through damage/defect
  14. B-DTK to Store Credit
  15. G-Set clear return shipping fees expectations
  16. I-Promoted and resolved an issue with a LCR
  17. O-Repeated Issue back to CT
  18. G-Created a connection with a CT
  19. B-Educated CT on how to use MyAccount
  20. G-Turned that CT frown upside down
  21. O-Used the key word-Summarize when recapping
  22. B-Recognized a team member
  23. O-Replied to a wizard email
  24. N-Filled awkward silence