Set clearreturnexpectationsRepeatedIssueback toCTRefundedto StoreCreditTurned thatCT frownupside downRecognizeda teammemberFilledawkwardsilenceUsedthe CTsNameCreated aconnectionwith a CTChecked allthe boxes onthe call flowchecklistAskedprobingquestionsPromotedand resolvedan issue witha LCR15%DTKUsed the keyword-SummarizewhenrecappingOrderedReplacementPart Answered ateammembersquestion inchat20%DTKSet clearreturnshippingfeesexpectationsDTK toStoreCreditReplied toa wizardemailComplimentedthe itemAsked foradditionalNeedsEducatedCT on howto useMyAccountAcknowledgedCT HistoryOrdered areplacementunit throughdamage/defectSet clearreturnexpectationsRepeatedIssueback toCTRefundedto StoreCreditTurned thatCT frownupside downRecognizeda teammemberFilledawkwardsilenceUsedthe CTsNameCreated aconnectionwith a CTChecked allthe boxes onthe call flowchecklistAskedprobingquestionsPromotedand resolvedan issue witha LCR15%DTKUsed the keyword-SummarizewhenrecappingOrderedReplacementPart Answered ateammembersquestion inchat20%DTKSet clearreturnshippingfeesexpectationsDTK toStoreCreditReplied toa wizardemailComplimentedthe itemAsked foradditionalNeedsEducatedCT on howto useMyAccountAcknowledgedCT HistoryOrdered areplacementunit throughdamage/defect

Wayfair Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
O
4
G
5
B
6
N
7
O
8
G
9
N
10
N
11
I
12
B
13
O
14
I
15
G
16
G
17
G
18
B
19
O
20
N
21
I
22
B
23
I
24
I
  1. B-Set clear return expectations
  2. O-Repeated Issue back to CT
  3. O-Refunded to Store Credit
  4. G-Turned that CT frown upside down
  5. B-Recognized a team member
  6. N-Filled awkward silence
  7. O-Used the CTs Name
  8. G-Created a connection with a CT
  9. N-Checked all the boxes on the call flow checklist
  10. N-Asked probing questions
  11. I-Promoted and resolved an issue with a LCR
  12. B-15% DTK
  13. O-Used the key word-Summarize when recapping
  14. I-Ordered Replacement Part
  15. G-Answered a team members question in chat
  16. G-20% DTK
  17. G-Set clear return shipping fees expectations
  18. B-DTK to Store Credit
  19. O-Replied to a wizard email
  20. N-Complimented the item
  21. I-Asked for additional Needs
  22. B-Educated CT on how to use MyAccount
  23. I-Acknowledged CT History
  24. I-Ordered a replacement unit through damage/defect