Asked foradditionalNeedsOrdered areplacementunit throughdamage/defectOrderedReplacementPart Promotedand resolvedan issue witha LCRRepeatedIssueback toCTUsedthe CTsName20%DTKSet clearreturnexpectationsRefundedto StoreCreditFilledawkwardsilenceRecognizeda teammemberCreated aconnectionwith a CTSet clearreturnshippingfeesexpectationsComplimentedthe itemReplied toa wizardemail15%DTKChecked allthe boxes onthe call flowchecklistAnswered ateammembersquestion inchatEducatedCT on howto useMyAccountTurned thatCT frownupside downDTK toStoreCreditAcknowledgedCT HistoryUsed the keyword-SummarizewhenrecappingAskedprobingquestionsAsked foradditionalNeedsOrdered areplacementunit throughdamage/defectOrderedReplacementPart Promotedand resolvedan issue witha LCRRepeatedIssueback toCTUsedthe CTsName20%DTKSet clearreturnexpectationsRefundedto StoreCreditFilledawkwardsilenceRecognizeda teammemberCreated aconnectionwith a CTSet clearreturnshippingfeesexpectationsComplimentedthe itemReplied toa wizardemail15%DTKChecked allthe boxes onthe call flowchecklistAnswered ateammembersquestion inchatEducatedCT on howto useMyAccountTurned thatCT frownupside downDTK toStoreCreditAcknowledgedCT HistoryUsed the keyword-SummarizewhenrecappingAskedprobingquestions

Wayfair Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
I
4
I
5
O
6
O
7
G
8
B
9
O
10
N
11
B
12
G
13
G
14
N
15
O
16
B
17
N
18
G
19
B
20
G
21
B
22
I
23
O
24
N
  1. I-Asked for additional Needs
  2. I-Ordered a replacement unit through damage/defect
  3. I-Ordered Replacement Part
  4. I-Promoted and resolved an issue with a LCR
  5. O-Repeated Issue back to CT
  6. O-Used the CTs Name
  7. G-20% DTK
  8. B-Set clear return expectations
  9. O-Refunded to Store Credit
  10. N-Filled awkward silence
  11. B-Recognized a team member
  12. G-Created a connection with a CT
  13. G-Set clear return shipping fees expectations
  14. N-Complimented the item
  15. O-Replied to a wizard email
  16. B-15% DTK
  17. N-Checked all the boxes on the call flow checklist
  18. G-Answered a team members question in chat
  19. B-Educated CT on how to use MyAccount
  20. G-Turned that CT frown upside down
  21. B-DTK to Store Credit
  22. I-Acknowledged CT History
  23. O-Used the key word-Summarize when recapping
  24. N-Asked probing questions