Asked foradditionalNeedsReplied toa wizardemailOrderedReplacementPart Used the keyword-Summarizewhenrecapping20%DTKRepeatedIssueback toCTRecognizeda teammemberComplimentedthe itemPromotedand resolvedan issue witha LCRRefundedto StoreCreditTurned thatCT frownupside downOrdered areplacementunit throughdamage/defectChecked allthe boxes onthe call flowchecklistAnswered ateammembersquestion inchatFilledawkwardsilenceEducatedCT on howto useMyAccountAskedprobingquestionsSet clearreturnshippingfeesexpectations15%DTKAcknowledgedCT HistoryUsedthe CTsNameCreated aconnectionwith a CTSet clearreturnexpectationsDTK toStoreCreditAsked foradditionalNeedsReplied toa wizardemailOrderedReplacementPart Used the keyword-Summarizewhenrecapping20%DTKRepeatedIssueback toCTRecognizeda teammemberComplimentedthe itemPromotedand resolvedan issue witha LCRRefundedto StoreCreditTurned thatCT frownupside downOrdered areplacementunit throughdamage/defectChecked allthe boxes onthe call flowchecklistAnswered ateammembersquestion inchatFilledawkwardsilenceEducatedCT on howto useMyAccountAskedprobingquestionsSet clearreturnshippingfeesexpectations15%DTKAcknowledgedCT HistoryUsedthe CTsNameCreated aconnectionwith a CTSet clearreturnexpectationsDTK toStoreCredit

Wayfair Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
I
4
O
5
G
6
O
7
B
8
N
9
I
10
O
11
G
12
I
13
N
14
G
15
N
16
B
17
N
18
G
19
B
20
I
21
O
22
G
23
B
24
B
  1. I-Asked for additional Needs
  2. O-Replied to a wizard email
  3. I-Ordered Replacement Part
  4. O-Used the key word-Summarize when recapping
  5. G-20% DTK
  6. O-Repeated Issue back to CT
  7. B-Recognized a team member
  8. N-Complimented the item
  9. I-Promoted and resolved an issue with a LCR
  10. O-Refunded to Store Credit
  11. G-Turned that CT frown upside down
  12. I-Ordered a replacement unit through damage/defect
  13. N-Checked all the boxes on the call flow checklist
  14. G-Answered a team members question in chat
  15. N-Filled awkward silence
  16. B-Educated CT on how to use MyAccount
  17. N-Asked probing questions
  18. G-Set clear return shipping fees expectations
  19. B-15% DTK
  20. I-Acknowledged CT History
  21. O-Used the CTs Name
  22. G-Created a connection with a CT
  23. B-Set clear return expectations
  24. B-DTK to Store Credit