Set clearreturnexpectationsAsked foradditionalNeedsTurned thatCT frownupside downSet clearreturnshippingfeesexpectationsUsedthe CTsNameRefundedto StoreCreditPromotedand resolvedan issue witha LCRFilledawkwardsilenceRepeatedIssueback toCTRecognizeda teammemberAcknowledgedCT HistoryCreated aconnectionwith a CTChecked allthe boxes onthe call flowchecklistReplied toa wizardemailEducatedCT on howto useMyAccount15%DTKAnswered ateammembersquestion inchat20%DTKOrderedReplacementPart Ordered areplacementunit throughdamage/defectAskedprobingquestionsUsed the keyword-SummarizewhenrecappingDTK toStoreCreditComplimentedthe itemSet clearreturnexpectationsAsked foradditionalNeedsTurned thatCT frownupside downSet clearreturnshippingfeesexpectationsUsedthe CTsNameRefundedto StoreCreditPromotedand resolvedan issue witha LCRFilledawkwardsilenceRepeatedIssueback toCTRecognizeda teammemberAcknowledgedCT HistoryCreated aconnectionwith a CTChecked allthe boxes onthe call flowchecklistReplied toa wizardemailEducatedCT on howto useMyAccount15%DTKAnswered ateammembersquestion inchat20%DTKOrderedReplacementPart Ordered areplacementunit throughdamage/defectAskedprobingquestionsUsed the keyword-SummarizewhenrecappingDTK toStoreCreditComplimentedthe item

Wayfair Bingo!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
G
4
G
5
O
6
O
7
I
8
N
9
O
10
B
11
I
12
G
13
N
14
O
15
B
16
B
17
G
18
G
19
I
20
I
21
N
22
O
23
B
24
N
  1. B-Set clear return expectations
  2. I-Asked for additional Needs
  3. G-Turned that CT frown upside down
  4. G-Set clear return shipping fees expectations
  5. O-Used the CTs Name
  6. O-Refunded to Store Credit
  7. I-Promoted and resolved an issue with a LCR
  8. N-Filled awkward silence
  9. O-Repeated Issue back to CT
  10. B-Recognized a team member
  11. I-Acknowledged CT History
  12. G-Created a connection with a CT
  13. N-Checked all the boxes on the call flow checklist
  14. O-Replied to a wizard email
  15. B-Educated CT on how to use MyAccount
  16. B-15% DTK
  17. G-Answered a team members question in chat
  18. G-20% DTK
  19. I-Ordered Replacement Part
  20. I-Ordered a replacement unit through damage/defect
  21. N-Asked probing questions
  22. O-Used the key word-Summarize when recapping
  23. B-DTK to Store Credit
  24. N-Complimented the item