Game of Phones VS G-Force! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Did Empathy and Assurance together!
2. Asked for additional needs and customer said yes
3. Posted question to site chat and used all 3 tag, template and infohub
4. Located missing tracking number in order notes
5. Used Days/Dates for Follow Up!!
6. Used Power Word- Absolutely, Definitely or Exactly
7. Came back from break on time 3 days in a row
8. Offered DTK AND helped customer find solution to purchase
9. De-Escalated and avoided CARE
10. Completed Wrap/Order Notes while CT still on phone
11. Successfully rescheduled handy service via chat
12. Made Customer Laugh
13. Found and used email template via quick code
14. Sent a Replacement Part!
15. Got to next schedule change on time 2 days in a row (emails, phone, break)
16. Tailored My Account Promotion to the Customer's needs
17. Said "I understand" instead of "I'm sorry"
18. Asked 3 probing questions
19. Complimented the Item
20. Got DTK for cust who wanted refund
21. Customer complimented you on the call
22. Found Infohub during call and used it
23. Did not waive return shipping 2 days in a row
24. Called Customer who emailed in and spoke to them