(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Said "I understand" instead of "I'm sorry"
Sent a Replacement Part!
Complimented the Item
Called Customer who emailed in and spoke to them
Made Customer Laugh
Customer complimented you on the call
Tailored My Account Promotion to the Customer's needs
De-Escalated and avoided CARE
Completed Wrap/Order Notes while CT still on phone
Found Infohub during call and used it
Posted question to site chat and used all 3 tag, template and infohub
Got to next schedule change on time 2 days in a row (emails, phone, break)
Did not waive return shipping 2 days in a row
Came back from break on time 3 days in a row
Got DTK for cust who wanted refund
Found and used email template via quick code
Asked 3 probing questions
Used Power Word- Absolutely, Definitely or Exactly
Offered DTK AND helped customer find solution to purchase
