(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked 3 probing questions
Complimented the Item
Found Infohub during call and used it
Came back from break on time 3 days in a row
Did Empathy and Assurance together!
Tailored My Account Promotion to the Customer's needs
Did not waive return shipping 2 days in a row
Successfully rescheduled handy service via chat
Found and used email template via quick code
Completed Wrap/Order Notes while CT still on phone
Used Days/Dates for Follow Up!!
Posted question to site chat and used all 3 tag, template and infohub
Got DTK for cust who wanted refund
Sent a Replacement Part!
De-Escalated and avoided CARE
Called Customer who emailed in and spoke to them
Made Customer Laugh
Customer complimented you on the call
Located missing tracking number in order notes
Got to next schedule change on time 2 days in a row (emails, phone, break)
Asked for additional needs and customer said yes
Used Power Word- Absolutely, Definitely or Exactly
Said "I understand" instead of "I'm sorry"
Offered DTK AND helped customer find solution to purchase
