(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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De-Escalated and avoided CARE
Did not waive return shipping 2 days in a row
Asked 3 probing questions
Called Customer who emailed in and spoke to them
Complimented the Item
Asked for additional needs and customer said yes
Found Infohub during call and used it
Posted question to site chat and used all 3 tag, template and infohub
Used Days/Dates for Follow Up!!
Got DTK for cust who wanted refund
Completed Wrap/Order Notes while CT still on phone
Came back from break on time 3 days in a row
Successfully rescheduled handy service via chat
Did Empathy and Assurance together!
Offered DTK AND helped customer find solution to purchase
Said "I understand" instead of "I'm sorry"
Made Customer Laugh
Got to next schedule change on time 2 days in a row (emails, phone, break)
Sent a Replacement Part!
Located missing tracking number in order notes
Tailored My Account Promotion to the Customer's needs
Customer complimented you on the call
Found and used email template via quick code
Used Power Word- Absolutely, Definitely or Exactly
