(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Got DTK for cust who wanted refund
Completed Wrap/Order Notes while CT still on phone
Used Power Word- Absolutely, Definitely or Exactly
Found and used email template via quick code
Offered DTK AND helped customer find solution to purchase
Used Days/Dates for Follow Up!!
Did not waive return shipping 2 days in a row
Called Customer who emailed in and spoke to them
Got to next schedule change on time 2 days in a row (emails, phone, break)
Asked 3 probing questions
De-Escalated and avoided CARE
Customer complimented you on the call
Found Infohub during call and used it
Did Empathy and Assurance together!
Tailored My Account Promotion to the Customer's needs
Located missing tracking number in order notes
Complimented the Item
Came back from break on time 3 days in a row
Posted question to site chat and used all 3 tag, template and infohub
