This bingo card has a free space and 24 words: Did Empathy and Assurance together!, Sent a Replacement Part!, Complimented the Item, Tailored My Account Promotion to the Customer's needs, Used Days/Dates for Follow Up!!, Successfully rescheduled handy service via chat, Found and used email template via quick code, Located missing tracking number in order notes, Got DTK for cust who wanted refund, De-Escalated and avoided CARE, Found Infohub during call and used it, Posted question to site chat and used all 3 tag, template and infohub, Asked 3 probing questions, Used Power Word- Absolutely, Definitely or Exactly, Customer complimented you on the call, Got to next schedule change on time 2 days in a row (emails, phone, break), Asked for additional needs and customer said yes, Did not waive return shipping 2 days in a row, Made Customer Laugh, Said "I understand" instead of "I'm sorry", Offered DTK AND helped customer find solution to purchase, Completed Wrap/Order Notes while CT still on phone, Called Customer who emailed in and spoke to them and Came back from break on time 3 days in a row.
Wayfair Bingo!!! | HOME DEPOT | EML Customer Service Week 2023 | Customer Service Bingo | Lifesaver Bingo
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