Make the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Write a green aproncard for a partnerwho does a greatjob connecting withmobile customersDeliveryorder,just foodUse theDPM for 4hours whileon HandoffUse theDPM for 4hours at theWarmingStationEncourage10customers tovisit againtomorrowWrite asmileyface on 20mobiledrinksRecite theHand-OffRoutine toJoeySaid "thankyou" to 10mobilecustomers in5 minutesAsk the crowdof customerswaiting howthey're doingtodayMake eyecontact andsmile/waveto 20customersCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Use mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Use theDPM for 4hours whileon BarSay hello to thecustomeras soon as theywalk inside(20 times)Teach 3partnersaboutDPMPackagea deliveryorderAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderWrite apositivemessage on10 DeliveryordersTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Recite theMobile OrderConsolidationRoutine toJoeyDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Deliveryorder, justone drinkWrite aheart on30 mobiledrinksMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Write a green aproncard for a partnerwho does a greatjob connecting withmobile customersDeliveryorder,just foodUse theDPM for 4hours whileon HandoffUse theDPM for 4hours at theWarmingStationEncourage10customers tovisit againtomorrowWrite asmileyface on 20mobiledrinksRecite theHand-OffRoutine toJoeySaid "thankyou" to 10mobilecustomers in5 minutesAsk the crowdof customerswaiting howthey're doingtodayMake eyecontact andsmile/waveto 20customersCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Use mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Use theDPM for 4hours whileon BarSay hello to thecustomeras soon as theywalk inside(20 times)Teach 3partnersaboutDPMPackagea deliveryorderAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderWrite apositivemessage on10 DeliveryordersTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Recite theMobile OrderConsolidationRoutine toJoeyDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Deliveryorder, justone drinkWrite aheart on30 mobiledrinks

Handoff Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
I
4
B
5
B
6
G
7
O
8
I
9
N
10
O
11
B
12
G
13
B
14
N
15
G
16
I
17
I
18
B
19
N
20
N
21
O
22
O
23
G
24
I
  1. O-Make the moment right: apologize & give a recovery card to a customer who had a wait longer than 10 minutes.
  2. G-Write a green apron card for a partner who does a great job connecting with mobile customers
  3. I-Delivery order, just food
  4. B-Use the DPM for 4 hours while on Handoff
  5. B-Use the DPM for 4 hours at the Warming Station
  6. G-Encourage 10 customers to visit again tomorrow
  7. O-Write a smiley face on 20 mobile drinks
  8. I-Recite the Hand-Off Routine to Joey
  9. N-Said "thank you" to 10 mobile customers in 5 minutes
  10. O-Ask the crowd of customers waiting how they're doing today
  11. B-Make eye contact and smile/wave to 20 customers
  12. G-Correctly consolidate mobile orders that have 3+ drinks (15 times)
  13. B-Use mobile customers' names when greeting them (ex: Have a nice day Doreen!) (30 times)
  14. N-Use the DPM for 4 hours while on Bar
  15. G-Say hello to the customer as soon as they walk inside (20 times)
  16. I-Teach 3 partners about DPM
  17. I-Package a delivery order
  18. B-Ask 20 customers if there is anything else that you can do for them when you give them their order
  19. N-Write a positive message on 10 Delivery orders
  20. N-Tell 5 mobile customers if they receive a survey in their email, we strive for 7s!
  21. O-Recite the Mobile Order Consolidation Routine to Joey
  22. O-Deployed at Handoff for AM peak (7-9) or PM peak (2-4)
  23. G-Delivery order, just one drink
  24. I-Write a heart on 30 mobile drinks