Write a green aproncard for a partnerwho does a greatjob connecting withmobile customersAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderMake eyecontact andsmile/waveto 20customersEncourage10customers tovisit againtomorrowDeliveryorder,just foodRecite theHand-OffRoutine toJoeyUse theDPM for 4hours whileon BarWrite aheart on30 mobiledrinksPackagea deliveryorderUse theDPM for 4hours at theWarmingStationCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Make the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Use theDPM for 4hours whileon HandoffTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Deployed atHandoff forAM peak (7-9) or PMpeak (2-4)Write asmileyface on 20mobiledrinksSaid "thankyou" to 10mobilecustomers in5 minutesSay hello to thecustomeras soon as theywalk inside(20 times)Use mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Recite theMobile OrderConsolidationRoutine toJoeyTeach 3partnersaboutDPMAsk the crowdof customerswaiting howthey're doingtodayWrite apositivemessage on10 DeliveryordersDeliveryorder, justone drinkWrite a green aproncard for a partnerwho does a greatjob connecting withmobile customersAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderMake eyecontact andsmile/waveto 20customersEncourage10customers tovisit againtomorrowDeliveryorder,just foodRecite theHand-OffRoutine toJoeyUse theDPM for 4hours whileon BarWrite aheart on30 mobiledrinksPackagea deliveryorderUse theDPM for 4hours at theWarmingStationCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Make the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Use theDPM for 4hours whileon HandoffTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Deployed atHandoff forAM peak (7-9) or PMpeak (2-4)Write asmileyface on 20mobiledrinksSaid "thankyou" to 10mobilecustomers in5 minutesSay hello to thecustomeras soon as theywalk inside(20 times)Use mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Recite theMobile OrderConsolidationRoutine toJoeyTeach 3partnersaboutDPMAsk the crowdof customerswaiting howthey're doingtodayWrite apositivemessage on10 DeliveryordersDeliveryorder, justone drink

Handoff Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
B
4
G
5
I
6
I
7
N
8
I
9
I
10
B
11
G
12
O
13
B
14
N
15
O
16
O
17
N
18
G
19
B
20
O
21
I
22
O
23
N
24
G
  1. G-Write a green apron card for a partner who does a great job connecting with mobile customers
  2. B-Ask 20 customers if there is anything else that you can do for them when you give them their order
  3. B-Make eye contact and smile/wave to 20 customers
  4. G-Encourage 10 customers to visit again tomorrow
  5. I-Delivery order, just food
  6. I-Recite the Hand-Off Routine to Joey
  7. N-Use the DPM for 4 hours while on Bar
  8. I-Write a heart on 30 mobile drinks
  9. I-Package a delivery order
  10. B-Use the DPM for 4 hours at the Warming Station
  11. G-Correctly consolidate mobile orders that have 3+ drinks (15 times)
  12. O-Make the moment right: apologize & give a recovery card to a customer who had a wait longer than 10 minutes.
  13. B-Use the DPM for 4 hours while on Handoff
  14. N-Tell 5 mobile customers if they receive a survey in their email, we strive for 7s!
  15. O-Deployed at Handoff for AM peak (7-9) or PM peak (2-4)
  16. O-Write a smiley face on 20 mobile drinks
  17. N-Said "thank you" to 10 mobile customers in 5 minutes
  18. G-Say hello to the customer as soon as they walk inside (20 times)
  19. B-Use mobile customers' names when greeting them (ex: Have a nice day Doreen!) (30 times)
  20. O-Recite the Mobile Order Consolidation Routine to Joey
  21. I-Teach 3 partners about DPM
  22. O-Ask the crowd of customers waiting how they're doing today
  23. N-Write a positive message on 10 Delivery orders
  24. G-Delivery order, just one drink