Tell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Teach 3partnersaboutDPMMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Write apositivemessage on10 DeliveryordersPackagea deliveryorderUse theDPM for 4hours whileon BarUse mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Encourage10customers tovisit againtomorrowSaid "thankyou" to 10mobilecustomers in5 minutesDeliveryorder,just foodRecite theMobile OrderConsolidationRoutine toJoeyWrite asmileyface on 20mobiledrinksUse theDPM for 4hours whileon HandoffUse theDPM for 4hours at theWarmingStationAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderRecite theHand-OffRoutine toJoeyWrite a green aproncard for a partnerwho does a greatjob connecting withmobile customersDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Write aheart on30 mobiledrinksMake eyecontact andsmile/waveto 20customersSay hello to thecustomeras soon as theywalk inside(20 times)Deliveryorder, justone drinkAsk the crowdof customerswaiting howthey're doingtodayCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Tell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Teach 3partnersaboutDPMMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Write apositivemessage on10 DeliveryordersPackagea deliveryorderUse theDPM for 4hours whileon BarUse mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Encourage10customers tovisit againtomorrowSaid "thankyou" to 10mobilecustomers in5 minutesDeliveryorder,just foodRecite theMobile OrderConsolidationRoutine toJoeyWrite asmileyface on 20mobiledrinksUse theDPM for 4hours whileon HandoffUse theDPM for 4hours at theWarmingStationAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderRecite theHand-OffRoutine toJoeyWrite a green aproncard for a partnerwho does a greatjob connecting withmobile customersDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Write aheart on30 mobiledrinksMake eyecontact andsmile/waveto 20customersSay hello to thecustomeras soon as theywalk inside(20 times)Deliveryorder, justone drinkAsk the crowdof customerswaiting howthey're doingtodayCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)

Handoff Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
O
4
N
5
I
6
N
7
B
8
G
9
N
10
I
11
O
12
O
13
B
14
B
15
B
16
I
17
G
18
O
19
I
20
B
21
G
22
G
23
O
24
G
  1. N-Tell 5 mobile customers if they receive a survey in their email, we strive for 7s!
  2. I-Teach 3 partners about DPM
  3. O-Make the moment right: apologize & give a recovery card to a customer who had a wait longer than 10 minutes.
  4. N-Write a positive message on 10 Delivery orders
  5. I-Package a delivery order
  6. N-Use the DPM for 4 hours while on Bar
  7. B-Use mobile customers' names when greeting them (ex: Have a nice day Doreen!) (30 times)
  8. G-Encourage 10 customers to visit again tomorrow
  9. N-Said "thank you" to 10 mobile customers in 5 minutes
  10. I-Delivery order, just food
  11. O-Recite the Mobile Order Consolidation Routine to Joey
  12. O-Write a smiley face on 20 mobile drinks
  13. B-Use the DPM for 4 hours while on Handoff
  14. B-Use the DPM for 4 hours at the Warming Station
  15. B-Ask 20 customers if there is anything else that you can do for them when you give them their order
  16. I-Recite the Hand-Off Routine to Joey
  17. G-Write a green apron card for a partner who does a great job connecting with mobile customers
  18. O-Deployed at Handoff for AM peak (7-9) or PM peak (2-4)
  19. I-Write a heart on 30 mobile drinks
  20. B-Make eye contact and smile/wave to 20 customers
  21. G-Say hello to the customer as soon as they walk inside (20 times)
  22. G-Delivery order, just one drink
  23. O-Ask the crowd of customers waiting how they're doing today
  24. G-Correctly consolidate mobile orders that have 3+ drinks (15 times)