Encourage10customers tovisit againtomorrowUse mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Make eyecontact andsmile/waveto 20customersUse theDPM for 4hours whileon BarRecite theHand-OffRoutine toJoeyUse theDPM for 4hours at theWarmingStationAsk the crowdof customerswaiting howthey're doingtodayWrite a green aproncard for a partnerwho does a greatjob connecting withmobile customersDeliveryorder,just foodCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Said "thankyou" to 10mobilecustomers in5 minutesMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Ask 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderSay hello to thecustomeras soon as theywalk inside(20 times)Write asmileyface on 20mobiledrinksTeach 3partnersaboutDPMRecite theMobile OrderConsolidationRoutine toJoeyTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Deliveryorder, justone drinkWrite aheart on30 mobiledrinksWrite apositivemessage on10 DeliveryordersDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Packagea deliveryorderUse theDPM for 4hours whileon HandoffEncourage10customers tovisit againtomorrowUse mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Make eyecontact andsmile/waveto 20customersUse theDPM for 4hours whileon BarRecite theHand-OffRoutine toJoeyUse theDPM for 4hours at theWarmingStationAsk the crowdof customerswaiting howthey're doingtodayWrite a green aproncard for a partnerwho does a greatjob connecting withmobile customersDeliveryorder,just foodCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Said "thankyou" to 10mobilecustomers in5 minutesMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Ask 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderSay hello to thecustomeras soon as theywalk inside(20 times)Write asmileyface on 20mobiledrinksTeach 3partnersaboutDPMRecite theMobile OrderConsolidationRoutine toJoeyTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Deliveryorder, justone drinkWrite aheart on30 mobiledrinksWrite apositivemessage on10 DeliveryordersDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Packagea deliveryorderUse theDPM for 4hours whileon Handoff

Handoff Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
B
4
N
5
I
6
B
7
O
8
G
9
I
10
G
11
N
12
O
13
B
14
G
15
O
16
I
17
O
18
N
19
G
20
I
21
N
22
O
23
I
24
B
  1. G-Encourage 10 customers to visit again tomorrow
  2. B-Use mobile customers' names when greeting them (ex: Have a nice day Doreen!) (30 times)
  3. B-Make eye contact and smile/wave to 20 customers
  4. N-Use the DPM for 4 hours while on Bar
  5. I-Recite the Hand-Off Routine to Joey
  6. B-Use the DPM for 4 hours at the Warming Station
  7. O-Ask the crowd of customers waiting how they're doing today
  8. G-Write a green apron card for a partner who does a great job connecting with mobile customers
  9. I-Delivery order, just food
  10. G-Correctly consolidate mobile orders that have 3+ drinks (15 times)
  11. N-Said "thank you" to 10 mobile customers in 5 minutes
  12. O-Make the moment right: apologize & give a recovery card to a customer who had a wait longer than 10 minutes.
  13. B-Ask 20 customers if there is anything else that you can do for them when you give them their order
  14. G-Say hello to the customer as soon as they walk inside (20 times)
  15. O-Write a smiley face on 20 mobile drinks
  16. I-Teach 3 partners about DPM
  17. O-Recite the Mobile Order Consolidation Routine to Joey
  18. N-Tell 5 mobile customers if they receive a survey in their email, we strive for 7s!
  19. G-Delivery order, just one drink
  20. I-Write a heart on 30 mobile drinks
  21. N-Write a positive message on 10 Delivery orders
  22. O-Deployed at Handoff for AM peak (7-9) or PM peak (2-4)
  23. I-Package a delivery order
  24. B-Use the DPM for 4 hours while on Handoff