Deliveryorder,just foodPackagea deliveryorderSay hello to thecustomeras soon as theywalk inside(20 times)Recite theHand-OffRoutine toJoeyUse theDPM for 4hours whileon HandoffUse theDPM for 4hours whileon BarSaid "thankyou" to 10mobilecustomers in5 minutesWrite asmileyface on 20mobiledrinksUse mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Correctlyconsolidatemobile ordersthat have 3+drinks(15 times)Ask 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderUse theDPM for 4hours at theWarmingStationWrite aheart on30 mobiledrinksWrite apositivemessage on10 DeliveryordersRecite theMobile OrderConsolidationRoutine toJoeyAsk the crowdof customerswaiting howthey're doingtodayMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Deliveryorder, justone drinkDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Make eyecontact andsmile/waveto 20customersTeach 3partnersaboutDPMTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Encourage10customers tovisit againtomorrowWrite a green aproncard for a partnerwho does a greatjob connecting withmobile customersDeliveryorder,just foodPackagea deliveryorderSay hello to thecustomeras soon as theywalk inside(20 times)Recite theHand-OffRoutine toJoeyUse theDPM for 4hours whileon HandoffUse theDPM for 4hours whileon BarSaid "thankyou" to 10mobilecustomers in5 minutesWrite asmileyface on 20mobiledrinksUse mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Correctlyconsolidatemobile ordersthat have 3+drinks(15 times)Ask 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderUse theDPM for 4hours at theWarmingStationWrite aheart on30 mobiledrinksWrite apositivemessage on10 DeliveryordersRecite theMobile OrderConsolidationRoutine toJoeyAsk the crowdof customerswaiting howthey're doingtodayMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Deliveryorder, justone drinkDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Make eyecontact andsmile/waveto 20customersTeach 3partnersaboutDPMTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Encourage10customers tovisit againtomorrowWrite a green aproncard for a partnerwho does a greatjob connecting withmobile customers

Handoff Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
G
4
I
5
B
6
N
7
N
8
O
9
B
10
G
11
B
12
B
13
I
14
N
15
O
16
O
17
O
18
G
19
O
20
B
21
I
22
N
23
G
24
G
  1. I-Delivery order, just food
  2. I-Package a delivery order
  3. G-Say hello to the customer as soon as they walk inside (20 times)
  4. I-Recite the Hand-Off Routine to Joey
  5. B-Use the DPM for 4 hours while on Handoff
  6. N-Use the DPM for 4 hours while on Bar
  7. N-Said "thank you" to 10 mobile customers in 5 minutes
  8. O-Write a smiley face on 20 mobile drinks
  9. B-Use mobile customers' names when greeting them (ex: Have a nice day Doreen!) (30 times)
  10. G-Correctly consolidate mobile orders that have 3+ drinks (15 times)
  11. B-Ask 20 customers if there is anything else that you can do for them when you give them their order
  12. B-Use the DPM for 4 hours at the Warming Station
  13. I-Write a heart on 30 mobile drinks
  14. N-Write a positive message on 10 Delivery orders
  15. O-Recite the Mobile Order Consolidation Routine to Joey
  16. O-Ask the crowd of customers waiting how they're doing today
  17. O-Make the moment right: apologize & give a recovery card to a customer who had a wait longer than 10 minutes.
  18. G-Delivery order, just one drink
  19. O-Deployed at Handoff for AM peak (7-9) or PM peak (2-4)
  20. B-Make eye contact and smile/wave to 20 customers
  21. I-Teach 3 partners about DPM
  22. N-Tell 5 mobile customers if they receive a survey in their email, we strive for 7s!
  23. G-Encourage 10 customers to visit again tomorrow
  24. G-Write a green apron card for a partner who does a great job connecting with mobile customers