Ask the crowdof customerswaiting howthey're doingtodayMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Packagea deliveryorderAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderSaid "thankyou" to 10mobilecustomers in5 minutesTeach 3partnersaboutDPMSay hello to thecustomeras soon as theywalk inside(20 times)Use mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Correctlyconsolidatemobile ordersthat have 3+drinks(15 times)Use theDPM for 4hours whileon HandoffWrite a green aproncard for a partnerwho does a greatjob connecting withmobile customersWrite apositivemessage on10 DeliveryordersWrite aheart on30 mobiledrinksUse theDPM for 4hours whileon BarMake eyecontact andsmile/waveto 20customersDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Write asmileyface on 20mobiledrinksEncourage10customers tovisit againtomorrowRecite theMobile OrderConsolidationRoutine toJoeyDeliveryorder, justone drinkUse theDPM for 4hours at theWarmingStationRecite theHand-OffRoutine toJoeyTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Deliveryorder,just foodAsk the crowdof customerswaiting howthey're doingtodayMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Packagea deliveryorderAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderSaid "thankyou" to 10mobilecustomers in5 minutesTeach 3partnersaboutDPMSay hello to thecustomeras soon as theywalk inside(20 times)Use mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Correctlyconsolidatemobile ordersthat have 3+drinks(15 times)Use theDPM for 4hours whileon HandoffWrite a green aproncard for a partnerwho does a greatjob connecting withmobile customersWrite apositivemessage on10 DeliveryordersWrite aheart on30 mobiledrinksUse theDPM for 4hours whileon BarMake eyecontact andsmile/waveto 20customersDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Write asmileyface on 20mobiledrinksEncourage10customers tovisit againtomorrowRecite theMobile OrderConsolidationRoutine toJoeyDeliveryorder, justone drinkUse theDPM for 4hours at theWarmingStationRecite theHand-OffRoutine toJoeyTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Deliveryorder,just food

Handoff Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
I
4
B
5
N
6
I
7
G
8
B
9
G
10
B
11
G
12
N
13
I
14
N
15
B
16
O
17
O
18
G
19
O
20
G
21
B
22
I
23
N
24
I
  1. O-Ask the crowd of customers waiting how they're doing today
  2. O-Make the moment right: apologize & give a recovery card to a customer who had a wait longer than 10 minutes.
  3. I-Package a delivery order
  4. B-Ask 20 customers if there is anything else that you can do for them when you give them their order
  5. N-Said "thank you" to 10 mobile customers in 5 minutes
  6. I-Teach 3 partners about DPM
  7. G-Say hello to the customer as soon as they walk inside (20 times)
  8. B-Use mobile customers' names when greeting them (ex: Have a nice day Doreen!) (30 times)
  9. G-Correctly consolidate mobile orders that have 3+ drinks (15 times)
  10. B-Use the DPM for 4 hours while on Handoff
  11. G-Write a green apron card for a partner who does a great job connecting with mobile customers
  12. N-Write a positive message on 10 Delivery orders
  13. I-Write a heart on 30 mobile drinks
  14. N-Use the DPM for 4 hours while on Bar
  15. B-Make eye contact and smile/wave to 20 customers
  16. O-Deployed at Handoff for AM peak (7-9) or PM peak (2-4)
  17. O-Write a smiley face on 20 mobile drinks
  18. G-Encourage 10 customers to visit again tomorrow
  19. O-Recite the Mobile Order Consolidation Routine to Joey
  20. G-Delivery order, just one drink
  21. B-Use the DPM for 4 hours at the Warming Station
  22. I-Recite the Hand-Off Routine to Joey
  23. N-Tell 5 mobile customers if they receive a survey in their email, we strive for 7s!
  24. I-Delivery order, just food