(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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B-Use mobile customers' names when greeting them (ex: Have a nice day Doreen!)
(30 times)
O-Deployed at Handoff for AM peak (7-9) or PM peak (2-4)
O-Write a smiley
face on 20
mobile drinks
O-Ask the crowd of customers waiting how they're doing today
I-Write a heart on 30 mobile drinks
B-Use the DPM for 4 hours at the Warming Station
G-Delivery order, just one drink
N-Said "thank you" to 10 mobile customers in 5 minutes
G-Say hello to the customer
as soon as they walk inside
(20 times)
B-Use the DPM for 4 hours while on Handoff
G-Write a green apron
card for a partner who does a great job connecting with mobile customers
O-Recite the Mobile Order Consolidation Routine to Joey
G-Correctly consolidate
mobile orders that have 3+ drinks
(15 times)
I-Package a delivery order
I-Recite the Hand-Off Routine to Joey
N-Write a positive
message on 10 Delivery orders
B-Ask 20 customers if there
is anything else that you can do for them when you give them their order
B-Make eye
contact and smile/wave to 20 customers
I-Delivery order, just food
N-Use the DPM for 4 hours while on Bar
G-Encourage 10 customers to visit again tomorrow
I-Teach 3 partners about DPM
O-Make the moment right: apologize & give a recovery card to a customer who had a wait longer than 10 minutes.
N-Tell 5 mobile customers if they receive a survey in their email, we strive for 7s!