Deliveryorder, justone drinkDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Use mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Ask the crowdof customerswaiting howthey're doingtodayUse theDPM for 4hours whileon BarWrite asmileyface on 20mobiledrinksWrite a green aproncard for a partnerwho does a greatjob connecting withmobile customersRecite theMobile OrderConsolidationRoutine toJoeyWrite aheart on30 mobiledrinksTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Packagea deliveryorderCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Use theDPM for 4hours at theWarmingStationRecite theHand-OffRoutine toJoeySaid "thankyou" to 10mobilecustomers in5 minutesWrite apositivemessage on10 DeliveryordersMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Say hello to thecustomeras soon as theywalk inside(20 times)Teach 3partnersaboutDPMUse theDPM for 4hours whileon HandoffAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderEncourage10customers tovisit againtomorrowDeliveryorder,just foodMake eyecontact andsmile/waveto 20customersDeliveryorder, justone drinkDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Use mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Ask the crowdof customerswaiting howthey're doingtodayUse theDPM for 4hours whileon BarWrite asmileyface on 20mobiledrinksWrite a green aproncard for a partnerwho does a greatjob connecting withmobile customersRecite theMobile OrderConsolidationRoutine toJoeyWrite aheart on30 mobiledrinksTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Packagea deliveryorderCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Use theDPM for 4hours at theWarmingStationRecite theHand-OffRoutine toJoeySaid "thankyou" to 10mobilecustomers in5 minutesWrite apositivemessage on10 DeliveryordersMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Say hello to thecustomeras soon as theywalk inside(20 times)Teach 3partnersaboutDPMUse theDPM for 4hours whileon HandoffAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderEncourage10customers tovisit againtomorrowDeliveryorder,just foodMake eyecontact andsmile/waveto 20customers

Handoff Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
B
4
O
5
N
6
O
7
G
8
O
9
I
10
N
11
I
12
G
13
B
14
I
15
N
16
N
17
O
18
G
19
I
20
B
21
B
22
G
23
I
24
B
  1. G-Delivery order, just one drink
  2. O-Deployed at Handoff for AM peak (7-9) or PM peak (2-4)
  3. B-Use mobile customers' names when greeting them (ex: Have a nice day Doreen!) (30 times)
  4. O-Ask the crowd of customers waiting how they're doing today
  5. N-Use the DPM for 4 hours while on Bar
  6. O-Write a smiley face on 20 mobile drinks
  7. G-Write a green apron card for a partner who does a great job connecting with mobile customers
  8. O-Recite the Mobile Order Consolidation Routine to Joey
  9. I-Write a heart on 30 mobile drinks
  10. N-Tell 5 mobile customers if they receive a survey in their email, we strive for 7s!
  11. I-Package a delivery order
  12. G-Correctly consolidate mobile orders that have 3+ drinks (15 times)
  13. B-Use the DPM for 4 hours at the Warming Station
  14. I-Recite the Hand-Off Routine to Joey
  15. N-Said "thank you" to 10 mobile customers in 5 minutes
  16. N-Write a positive message on 10 Delivery orders
  17. O-Make the moment right: apologize & give a recovery card to a customer who had a wait longer than 10 minutes.
  18. G-Say hello to the customer as soon as they walk inside (20 times)
  19. I-Teach 3 partners about DPM
  20. B-Use the DPM for 4 hours while on Handoff
  21. B-Ask 20 customers if there is anything else that you can do for them when you give them their order
  22. G-Encourage 10 customers to visit again tomorrow
  23. I-Delivery order, just food
  24. B-Make eye contact and smile/wave to 20 customers