Use mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Deployed atHandoff forAM peak (7-9) or PMpeak (2-4)Write asmileyface on 20mobiledrinksAsk the crowdof customerswaiting howthey're doingtodayWrite aheart on30 mobiledrinksUse theDPM for 4hours at theWarmingStationDeliveryorder, justone drinkSaid "thankyou" to 10mobilecustomers in5 minutesSay hello to thecustomeras soon as theywalk inside(20 times)Use theDPM for 4hours whileon HandoffWrite a green aproncard for a partnerwho does a greatjob connecting withmobile customersRecite theMobile OrderConsolidationRoutine toJoeyCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Packagea deliveryorderRecite theHand-OffRoutine toJoeyWrite apositivemessage on10 DeliveryordersAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderMake eyecontact andsmile/waveto 20customersDeliveryorder,just foodUse theDPM for 4hours whileon BarEncourage10customers tovisit againtomorrowTeach 3partnersaboutDPMMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Tell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Use mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Deployed atHandoff forAM peak (7-9) or PMpeak (2-4)Write asmileyface on 20mobiledrinksAsk the crowdof customerswaiting howthey're doingtodayWrite aheart on30 mobiledrinksUse theDPM for 4hours at theWarmingStationDeliveryorder, justone drinkSaid "thankyou" to 10mobilecustomers in5 minutesSay hello to thecustomeras soon as theywalk inside(20 times)Use theDPM for 4hours whileon HandoffWrite a green aproncard for a partnerwho does a greatjob connecting withmobile customersRecite theMobile OrderConsolidationRoutine toJoeyCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Packagea deliveryorderRecite theHand-OffRoutine toJoeyWrite apositivemessage on10 DeliveryordersAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderMake eyecontact andsmile/waveto 20customersDeliveryorder,just foodUse theDPM for 4hours whileon BarEncourage10customers tovisit againtomorrowTeach 3partnersaboutDPMMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Tell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!

Handoff Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
O
4
O
5
I
6
B
7
G
8
N
9
G
10
B
11
G
12
O
13
G
14
I
15
I
16
N
17
B
18
B
19
I
20
N
21
G
22
I
23
O
24
N
  1. B-Use mobile customers' names when greeting them (ex: Have a nice day Doreen!) (30 times)
  2. O-Deployed at Handoff for AM peak (7-9) or PM peak (2-4)
  3. O-Write a smiley face on 20 mobile drinks
  4. O-Ask the crowd of customers waiting how they're doing today
  5. I-Write a heart on 30 mobile drinks
  6. B-Use the DPM for 4 hours at the Warming Station
  7. G-Delivery order, just one drink
  8. N-Said "thank you" to 10 mobile customers in 5 minutes
  9. G-Say hello to the customer as soon as they walk inside (20 times)
  10. B-Use the DPM for 4 hours while on Handoff
  11. G-Write a green apron card for a partner who does a great job connecting with mobile customers
  12. O-Recite the Mobile Order Consolidation Routine to Joey
  13. G-Correctly consolidate mobile orders that have 3+ drinks (15 times)
  14. I-Package a delivery order
  15. I-Recite the Hand-Off Routine to Joey
  16. N-Write a positive message on 10 Delivery orders
  17. B-Ask 20 customers if there is anything else that you can do for them when you give them their order
  18. B-Make eye contact and smile/wave to 20 customers
  19. I-Delivery order, just food
  20. N-Use the DPM for 4 hours while on Bar
  21. G-Encourage 10 customers to visit again tomorrow
  22. I-Teach 3 partners about DPM
  23. O-Make the moment right: apologize & give a recovery card to a customer who had a wait longer than 10 minutes.
  24. N-Tell 5 mobile customers if they receive a survey in their email, we strive for 7s!