Ask the crowdof customerswaiting howthey're doingtodayDeliveryorder,just foodTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Recite theHand-OffRoutine toJoeySaid "thankyou" to 10mobilecustomers in5 minutesPackagea deliveryorderMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Write aheart on30 mobiledrinksUse mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Deliveryorder, justone drinkCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Use theDPM for 4hours whileon BarEncourage10customers tovisit againtomorrowSay hello to thecustomeras soon as theywalk inside(20 times)Deployed atHandoff forAM peak (7-9) or PMpeak (2-4)Use theDPM for 4hours whileon HandoffTeach 3partnersaboutDPMAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderWrite apositivemessage on10 DeliveryordersMake eyecontact andsmile/waveto 20customersUse theDPM for 4hours at theWarmingStationWrite asmileyface on 20mobiledrinksWrite a green aproncard for a partnerwho does a greatjob connecting withmobile customersRecite theMobile OrderConsolidationRoutine toJoeyAsk the crowdof customerswaiting howthey're doingtodayDeliveryorder,just foodTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Recite theHand-OffRoutine toJoeySaid "thankyou" to 10mobilecustomers in5 minutesPackagea deliveryorderMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Write aheart on30 mobiledrinksUse mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Deliveryorder, justone drinkCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Use theDPM for 4hours whileon BarEncourage10customers tovisit againtomorrowSay hello to thecustomeras soon as theywalk inside(20 times)Deployed atHandoff forAM peak (7-9) or PMpeak (2-4)Use theDPM for 4hours whileon HandoffTeach 3partnersaboutDPMAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderWrite apositivemessage on10 DeliveryordersMake eyecontact andsmile/waveto 20customersUse theDPM for 4hours at theWarmingStationWrite asmileyface on 20mobiledrinksWrite a green aproncard for a partnerwho does a greatjob connecting withmobile customersRecite theMobile OrderConsolidationRoutine toJoey

Handoff Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
N
4
I
5
N
6
I
7
O
8
I
9
B
10
G
11
G
12
N
13
G
14
G
15
O
16
B
17
I
18
B
19
N
20
B
21
B
22
O
23
G
24
O
  1. O-Ask the crowd of customers waiting how they're doing today
  2. I-Delivery order, just food
  3. N-Tell 5 mobile customers if they receive a survey in their email, we strive for 7s!
  4. I-Recite the Hand-Off Routine to Joey
  5. N-Said "thank you" to 10 mobile customers in 5 minutes
  6. I-Package a delivery order
  7. O-Make the moment right: apologize & give a recovery card to a customer who had a wait longer than 10 minutes.
  8. I-Write a heart on 30 mobile drinks
  9. B-Use mobile customers' names when greeting them (ex: Have a nice day Doreen!) (30 times)
  10. G-Delivery order, just one drink
  11. G-Correctly consolidate mobile orders that have 3+ drinks (15 times)
  12. N-Use the DPM for 4 hours while on Bar
  13. G-Encourage 10 customers to visit again tomorrow
  14. G-Say hello to the customer as soon as they walk inside (20 times)
  15. O-Deployed at Handoff for AM peak (7-9) or PM peak (2-4)
  16. B-Use the DPM for 4 hours while on Handoff
  17. I-Teach 3 partners about DPM
  18. B-Ask 20 customers if there is anything else that you can do for them when you give them their order
  19. N-Write a positive message on 10 Delivery orders
  20. B-Make eye contact and smile/wave to 20 customers
  21. B-Use the DPM for 4 hours at the Warming Station
  22. O-Write a smiley face on 20 mobile drinks
  23. G-Write a green apron card for a partner who does a great job connecting with mobile customers
  24. O-Recite the Mobile Order Consolidation Routine to Joey