Use theDPM for 4hours at theWarmingStationRecite theMobile OrderConsolidationRoutine toJoeyWrite a green aproncard for a partnerwho does a greatjob connecting withmobile customersEncourage10customers tovisit againtomorrowUse mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Ask the crowdof customerswaiting howthey're doingtodayDeliveryorder,just foodMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Tell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Say hello to thecustomeras soon as theywalk inside(20 times)Write asmileyface on 20mobiledrinksAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderRecite theHand-OffRoutine toJoeyPackagea deliveryorderUse theDPM for 4hours whileon BarDeliveryorder, justone drinkWrite apositivemessage on10 DeliveryordersCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Said "thankyou" to 10mobilecustomers in5 minutesTeach 3partnersaboutDPMUse theDPM for 4hours whileon HandoffWrite aheart on30 mobiledrinksMake eyecontact andsmile/waveto 20customersDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Use theDPM for 4hours at theWarmingStationRecite theMobile OrderConsolidationRoutine toJoeyWrite a green aproncard for a partnerwho does a greatjob connecting withmobile customersEncourage10customers tovisit againtomorrowUse mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Ask the crowdof customerswaiting howthey're doingtodayDeliveryorder,just foodMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Tell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Say hello to thecustomeras soon as theywalk inside(20 times)Write asmileyface on 20mobiledrinksAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderRecite theHand-OffRoutine toJoeyPackagea deliveryorderUse theDPM for 4hours whileon BarDeliveryorder, justone drinkWrite apositivemessage on10 DeliveryordersCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Said "thankyou" to 10mobilecustomers in5 minutesTeach 3partnersaboutDPMUse theDPM for 4hours whileon HandoffWrite aheart on30 mobiledrinksMake eyecontact andsmile/waveto 20customersDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)

Handoff Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
G
4
G
5
B
6
O
7
I
8
O
9
N
10
G
11
O
12
B
13
I
14
I
15
N
16
G
17
N
18
G
19
N
20
I
21
B
22
I
23
B
24
O
  1. B-Use the DPM for 4 hours at the Warming Station
  2. O-Recite the Mobile Order Consolidation Routine to Joey
  3. G-Write a green apron card for a partner who does a great job connecting with mobile customers
  4. G-Encourage 10 customers to visit again tomorrow
  5. B-Use mobile customers' names when greeting them (ex: Have a nice day Doreen!) (30 times)
  6. O-Ask the crowd of customers waiting how they're doing today
  7. I-Delivery order, just food
  8. O-Make the moment right: apologize & give a recovery card to a customer who had a wait longer than 10 minutes.
  9. N-Tell 5 mobile customers if they receive a survey in their email, we strive for 7s!
  10. G-Say hello to the customer as soon as they walk inside (20 times)
  11. O-Write a smiley face on 20 mobile drinks
  12. B-Ask 20 customers if there is anything else that you can do for them when you give them their order
  13. I-Recite the Hand-Off Routine to Joey
  14. I-Package a delivery order
  15. N-Use the DPM for 4 hours while on Bar
  16. G-Delivery order, just one drink
  17. N-Write a positive message on 10 Delivery orders
  18. G-Correctly consolidate mobile orders that have 3+ drinks (15 times)
  19. N-Said "thank you" to 10 mobile customers in 5 minutes
  20. I-Teach 3 partners about DPM
  21. B-Use the DPM for 4 hours while on Handoff
  22. I-Write a heart on 30 mobile drinks
  23. B-Make eye contact and smile/wave to 20 customers
  24. O-Deployed at Handoff for AM peak (7-9) or PM peak (2-4)