Ask 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderWrite asmileyface on 20mobiledrinksTeach 3partnersaboutDPMEncourage10customers tovisit againtomorrowUse theDPM for 4hours whileon BarSaid "thankyou" to 10mobilecustomers in5 minutesWrite aheart on30 mobiledrinksWrite apositivemessage on10 DeliveryordersSay hello to thecustomeras soon as theywalk inside(20 times)Write a green aproncard for a partnerwho does a greatjob connecting withmobile customersUse theDPM for 4hours at theWarmingStationRecite theMobile OrderConsolidationRoutine toJoeyCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Tell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Make the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Use theDPM for 4hours whileon HandoffDeliveryorder, justone drinkDeliveryorder,just foodAsk the crowdof customerswaiting howthey're doingtodayRecite theHand-OffRoutine toJoeyPackagea deliveryorderDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Use mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Make eyecontact andsmile/waveto 20customersAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderWrite asmileyface on 20mobiledrinksTeach 3partnersaboutDPMEncourage10customers tovisit againtomorrowUse theDPM for 4hours whileon BarSaid "thankyou" to 10mobilecustomers in5 minutesWrite aheart on30 mobiledrinksWrite apositivemessage on10 DeliveryordersSay hello to thecustomeras soon as theywalk inside(20 times)Write a green aproncard for a partnerwho does a greatjob connecting withmobile customersUse theDPM for 4hours at theWarmingStationRecite theMobile OrderConsolidationRoutine toJoeyCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Tell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Make the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Use theDPM for 4hours whileon HandoffDeliveryorder, justone drinkDeliveryorder,just foodAsk the crowdof customerswaiting howthey're doingtodayRecite theHand-OffRoutine toJoeyPackagea deliveryorderDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Use mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Make eyecontact andsmile/waveto 20customers

Handoff Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
I
4
G
5
N
6
N
7
I
8
N
9
G
10
G
11
B
12
O
13
G
14
N
15
O
16
B
17
G
18
I
19
O
20
I
21
I
22
O
23
B
24
B
  1. B-Ask 20 customers if there is anything else that you can do for them when you give them their order
  2. O-Write a smiley face on 20 mobile drinks
  3. I-Teach 3 partners about DPM
  4. G-Encourage 10 customers to visit again tomorrow
  5. N-Use the DPM for 4 hours while on Bar
  6. N-Said "thank you" to 10 mobile customers in 5 minutes
  7. I-Write a heart on 30 mobile drinks
  8. N-Write a positive message on 10 Delivery orders
  9. G-Say hello to the customer as soon as they walk inside (20 times)
  10. G-Write a green apron card for a partner who does a great job connecting with mobile customers
  11. B-Use the DPM for 4 hours at the Warming Station
  12. O-Recite the Mobile Order Consolidation Routine to Joey
  13. G-Correctly consolidate mobile orders that have 3+ drinks (15 times)
  14. N-Tell 5 mobile customers if they receive a survey in their email, we strive for 7s!
  15. O-Make the moment right: apologize & give a recovery card to a customer who had a wait longer than 10 minutes.
  16. B-Use the DPM for 4 hours while on Handoff
  17. G-Delivery order, just one drink
  18. I-Delivery order, just food
  19. O-Ask the crowd of customers waiting how they're doing today
  20. I-Recite the Hand-Off Routine to Joey
  21. I-Package a delivery order
  22. O-Deployed at Handoff for AM peak (7-9) or PM peak (2-4)
  23. B-Use mobile customers' names when greeting them (ex: Have a nice day Doreen!) (30 times)
  24. B-Make eye contact and smile/wave to 20 customers