Use mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Deployed atHandoff forAM peak (7-9) or PMpeak (2-4)Recite theMobile OrderConsolidationRoutine toJoeyAsk the crowdof customerswaiting howthey're doingtodayWrite apositivemessage on10 DeliveryordersAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Deliveryorder, justone drinkCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Packagea deliveryorderTeach 3partnersaboutDPMUse theDPM for 4hours whileon BarDeliveryorder,just foodRecite theHand-OffRoutine toJoeyWrite asmileyface on 20mobiledrinksUse theDPM for 4hours at theWarmingStationMake eyecontact andsmile/waveto 20customersWrite aheart on30 mobiledrinksMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Said "thankyou" to 10mobilecustomers in5 minutesSay hello to thecustomeras soon as theywalk inside(20 times)Write a green aproncard for a partnerwho does a greatjob connecting withmobile customersEncourage10customers tovisit againtomorrowUse theDPM for 4hours whileon HandoffUse mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Deployed atHandoff forAM peak (7-9) or PMpeak (2-4)Recite theMobile OrderConsolidationRoutine toJoeyAsk the crowdof customerswaiting howthey're doingtodayWrite apositivemessage on10 DeliveryordersAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Deliveryorder, justone drinkCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Packagea deliveryorderTeach 3partnersaboutDPMUse theDPM for 4hours whileon BarDeliveryorder,just foodRecite theHand-OffRoutine toJoeyWrite asmileyface on 20mobiledrinksUse theDPM for 4hours at theWarmingStationMake eyecontact andsmile/waveto 20customersWrite aheart on30 mobiledrinksMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Said "thankyou" to 10mobilecustomers in5 minutesSay hello to thecustomeras soon as theywalk inside(20 times)Write a green aproncard for a partnerwho does a greatjob connecting withmobile customersEncourage10customers tovisit againtomorrowUse theDPM for 4hours whileon Handoff

Handoff Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
O
4
O
5
N
6
B
7
N
8
G
9
G
10
I
11
I
12
N
13
I
14
I
15
O
16
B
17
B
18
I
19
O
20
N
21
G
22
G
23
G
24
B
  1. B-Use mobile customers' names when greeting them (ex: Have a nice day Doreen!) (30 times)
  2. O-Deployed at Handoff for AM peak (7-9) or PM peak (2-4)
  3. O-Recite the Mobile Order Consolidation Routine to Joey
  4. O-Ask the crowd of customers waiting how they're doing today
  5. N-Write a positive message on 10 Delivery orders
  6. B-Ask 20 customers if there is anything else that you can do for them when you give them their order
  7. N-Tell 5 mobile customers if they receive a survey in their email, we strive for 7s!
  8. G-Delivery order, just one drink
  9. G-Correctly consolidate mobile orders that have 3+ drinks (15 times)
  10. I-Package a delivery order
  11. I-Teach 3 partners about DPM
  12. N-Use the DPM for 4 hours while on Bar
  13. I-Delivery order, just food
  14. I-Recite the Hand-Off Routine to Joey
  15. O-Write a smiley face on 20 mobile drinks
  16. B-Use the DPM for 4 hours at the Warming Station
  17. B-Make eye contact and smile/wave to 20 customers
  18. I-Write a heart on 30 mobile drinks
  19. O-Make the moment right: apologize & give a recovery card to a customer who had a wait longer than 10 minutes.
  20. N-Said "thank you" to 10 mobile customers in 5 minutes
  21. G-Say hello to the customer as soon as they walk inside (20 times)
  22. G-Write a green apron card for a partner who does a great job connecting with mobile customers
  23. G-Encourage 10 customers to visit again tomorrow
  24. B-Use the DPM for 4 hours while on Handoff