Ask the crowdof customerswaiting howthey're doingtodayAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Write aheart on30 mobiledrinksEncourage10customers tovisit againtomorrowDeliveryorder,just foodCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Make the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Use theDPM for 4hours whileon BarUse theDPM for 4hours at theWarmingStationWrite apositivemessage on10 DeliveryordersWrite a green aproncard for a partnerwho does a greatjob connecting withmobile customersUse mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Packagea deliveryorderRecite theMobile OrderConsolidationRoutine toJoeySaid "thankyou" to 10mobilecustomers in5 minutesDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Say hello to thecustomeras soon as theywalk inside(20 times)Use theDPM for 4hours whileon HandoffDeliveryorder, justone drinkRecite theHand-OffRoutine toJoeyWrite asmileyface on 20mobiledrinksTeach 3partnersaboutDPMMake eyecontact andsmile/waveto 20customersAsk the crowdof customerswaiting howthey're doingtodayAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Write aheart on30 mobiledrinksEncourage10customers tovisit againtomorrowDeliveryorder,just foodCorrectlyconsolidatemobile ordersthat have 3+drinks(15 times)Make the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Use theDPM for 4hours whileon BarUse theDPM for 4hours at theWarmingStationWrite apositivemessage on10 DeliveryordersWrite a green aproncard for a partnerwho does a greatjob connecting withmobile customersUse mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Packagea deliveryorderRecite theMobile OrderConsolidationRoutine toJoeySaid "thankyou" to 10mobilecustomers in5 minutesDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Say hello to thecustomeras soon as theywalk inside(20 times)Use theDPM for 4hours whileon HandoffDeliveryorder, justone drinkRecite theHand-OffRoutine toJoeyWrite asmileyface on 20mobiledrinksTeach 3partnersaboutDPMMake eyecontact andsmile/waveto 20customers

Handoff Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
N
4
I
5
G
6
I
7
G
8
O
9
N
10
B
11
N
12
G
13
B
14
I
15
O
16
N
17
O
18
G
19
B
20
G
21
I
22
O
23
I
24
B
  1. O-Ask the crowd of customers waiting how they're doing today
  2. B-Ask 20 customers if there is anything else that you can do for them when you give them their order
  3. N-Tell 5 mobile customers if they receive a survey in their email, we strive for 7s!
  4. I-Write a heart on 30 mobile drinks
  5. G-Encourage 10 customers to visit again tomorrow
  6. I-Delivery order, just food
  7. G-Correctly consolidate mobile orders that have 3+ drinks (15 times)
  8. O-Make the moment right: apologize & give a recovery card to a customer who had a wait longer than 10 minutes.
  9. N-Use the DPM for 4 hours while on Bar
  10. B-Use the DPM for 4 hours at the Warming Station
  11. N-Write a positive message on 10 Delivery orders
  12. G-Write a green apron card for a partner who does a great job connecting with mobile customers
  13. B-Use mobile customers' names when greeting them (ex: Have a nice day Doreen!) (30 times)
  14. I-Package a delivery order
  15. O-Recite the Mobile Order Consolidation Routine to Joey
  16. N-Said "thank you" to 10 mobile customers in 5 minutes
  17. O-Deployed at Handoff for AM peak (7-9) or PM peak (2-4)
  18. G-Say hello to the customer as soon as they walk inside (20 times)
  19. B-Use the DPM for 4 hours while on Handoff
  20. G-Delivery order, just one drink
  21. I-Recite the Hand-Off Routine to Joey
  22. O-Write a smiley face on 20 mobile drinks
  23. I-Teach 3 partners about DPM
  24. B-Make eye contact and smile/wave to 20 customers