Ask the crowdof customerswaiting howthey're doingtodaySaid "thankyou" to 10mobilecustomers in5 minutesMake eyecontact andsmile/waveto 20customersSay hello to thecustomeras soon as theywalk inside(20 times)Deliveryorder, justone drinkUse theDPM for 4hours at theWarmingStationWrite aheart on30 mobiledrinksTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Encourage10customers tovisit againtomorrowDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Write asmileyface on 20mobiledrinksAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderPackagea deliveryorderWrite apositivemessage on10 DeliveryordersTeach 3partnersaboutDPMUse mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Correctlyconsolidatemobile ordersthat have 3+drinks(15 times)Write a green aproncard for a partnerwho does a greatjob connecting withmobile customersUse theDPM for 4hours whileon BarUse theDPM for 4hours whileon HandoffRecite theMobile OrderConsolidationRoutine toJoeyMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Recite theHand-OffRoutine toJoeyDeliveryorder,just foodAsk the crowdof customerswaiting howthey're doingtodaySaid "thankyou" to 10mobilecustomers in5 minutesMake eyecontact andsmile/waveto 20customersSay hello to thecustomeras soon as theywalk inside(20 times)Deliveryorder, justone drinkUse theDPM for 4hours at theWarmingStationWrite aheart on30 mobiledrinksTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Encourage10customers tovisit againtomorrowDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Write asmileyface on 20mobiledrinksAsk 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderPackagea deliveryorderWrite apositivemessage on10 DeliveryordersTeach 3partnersaboutDPMUse mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Correctlyconsolidatemobile ordersthat have 3+drinks(15 times)Write a green aproncard for a partnerwho does a greatjob connecting withmobile customersUse theDPM for 4hours whileon BarUse theDPM for 4hours whileon HandoffRecite theMobile OrderConsolidationRoutine toJoeyMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Recite theHand-OffRoutine toJoeyDeliveryorder,just food

Handoff Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
B
4
G
5
G
6
B
7
I
8
N
9
G
10
O
11
O
12
B
13
I
14
N
15
I
16
B
17
G
18
G
19
N
20
B
21
O
22
O
23
I
24
I
  1. O-Ask the crowd of customers waiting how they're doing today
  2. N-Said "thank you" to 10 mobile customers in 5 minutes
  3. B-Make eye contact and smile/wave to 20 customers
  4. G-Say hello to the customer as soon as they walk inside (20 times)
  5. G-Delivery order, just one drink
  6. B-Use the DPM for 4 hours at the Warming Station
  7. I-Write a heart on 30 mobile drinks
  8. N-Tell 5 mobile customers if they receive a survey in their email, we strive for 7s!
  9. G-Encourage 10 customers to visit again tomorrow
  10. O-Deployed at Handoff for AM peak (7-9) or PM peak (2-4)
  11. O-Write a smiley face on 20 mobile drinks
  12. B-Ask 20 customers if there is anything else that you can do for them when you give them their order
  13. I-Package a delivery order
  14. N-Write a positive message on 10 Delivery orders
  15. I-Teach 3 partners about DPM
  16. B-Use mobile customers' names when greeting them (ex: Have a nice day Doreen!) (30 times)
  17. G-Correctly consolidate mobile orders that have 3+ drinks (15 times)
  18. G-Write a green apron card for a partner who does a great job connecting with mobile customers
  19. N-Use the DPM for 4 hours while on Bar
  20. B-Use the DPM for 4 hours while on Handoff
  21. O-Recite the Mobile Order Consolidation Routine to Joey
  22. O-Make the moment right: apologize & give a recovery card to a customer who had a wait longer than 10 minutes.
  23. I-Recite the Hand-Off Routine to Joey
  24. I-Delivery order, just food