Tell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Ask 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderUse mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Said "thankyou" to 10mobilecustomers in5 minutesRecite theMobile OrderConsolidationRoutine toJoeyMake eyecontact andsmile/waveto 20customersWrite apositivemessage on10 DeliveryordersTeach 3partnersaboutDPMMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Write a green aproncard for a partnerwho does a greatjob connecting withmobile customersRecite theHand-OffRoutine toJoeyUse theDPM for 4hours at theWarmingStationSay hello to thecustomeras soon as theywalk inside(20 times)Correctlyconsolidatemobile ordersthat have 3+drinks(15 times)Use theDPM for 4hours whileon BarDeliveryorder,just foodWrite asmileyface on 20mobiledrinksWrite aheart on30 mobiledrinksAsk the crowdof customerswaiting howthey're doingtodayUse theDPM for 4hours whileon HandoffEncourage10customers tovisit againtomorrowDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Deliveryorder, justone drinkPackagea deliveryorderTell 5 mobilecustomers ifthey receive asurvey in theiremail, we strivefor 7s!Ask 20 customers ifthereis anything else thatyou can do for themwhen you give themtheir orderUse mobilecustomers' nameswhen greetingthem (ex: Have anice day Doreen!)(30 times)Said "thankyou" to 10mobilecustomers in5 minutesRecite theMobile OrderConsolidationRoutine toJoeyMake eyecontact andsmile/waveto 20customersWrite apositivemessage on10 DeliveryordersTeach 3partnersaboutDPMMake the momentright: apologize &give a recovery cardto a customer whohad a wait longerthan 10 minutes.Write a green aproncard for a partnerwho does a greatjob connecting withmobile customersRecite theHand-OffRoutine toJoeyUse theDPM for 4hours at theWarmingStationSay hello to thecustomeras soon as theywalk inside(20 times)Correctlyconsolidatemobile ordersthat have 3+drinks(15 times)Use theDPM for 4hours whileon BarDeliveryorder,just foodWrite asmileyface on 20mobiledrinksWrite aheart on30 mobiledrinksAsk the crowdof customerswaiting howthey're doingtodayUse theDPM for 4hours whileon HandoffEncourage10customers tovisit againtomorrowDeployed atHandoff forAM peak (7-9) or PMpeak (2-4)Deliveryorder, justone drinkPackagea deliveryorder

Handoff Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
B
4
N
5
O
6
B
7
N
8
I
9
O
10
G
11
I
12
B
13
G
14
G
15
N
16
I
17
O
18
I
19
O
20
B
21
G
22
O
23
G
24
I
  1. N-Tell 5 mobile customers if they receive a survey in their email, we strive for 7s!
  2. B-Ask 20 customers if there is anything else that you can do for them when you give them their order
  3. B-Use mobile customers' names when greeting them (ex: Have a nice day Doreen!) (30 times)
  4. N-Said "thank you" to 10 mobile customers in 5 minutes
  5. O-Recite the Mobile Order Consolidation Routine to Joey
  6. B-Make eye contact and smile/wave to 20 customers
  7. N-Write a positive message on 10 Delivery orders
  8. I-Teach 3 partners about DPM
  9. O-Make the moment right: apologize & give a recovery card to a customer who had a wait longer than 10 minutes.
  10. G-Write a green apron card for a partner who does a great job connecting with mobile customers
  11. I-Recite the Hand-Off Routine to Joey
  12. B-Use the DPM for 4 hours at the Warming Station
  13. G-Say hello to the customer as soon as they walk inside (20 times)
  14. G-Correctly consolidate mobile orders that have 3+ drinks (15 times)
  15. N-Use the DPM for 4 hours while on Bar
  16. I-Delivery order, just food
  17. O-Write a smiley face on 20 mobile drinks
  18. I-Write a heart on 30 mobile drinks
  19. O-Ask the crowd of customers waiting how they're doing today
  20. B-Use the DPM for 4 hours while on Handoff
  21. G-Encourage 10 customers to visit again tomorrow
  22. O-Deployed at Handoff for AM peak (7-9) or PM peak (2-4)
  23. G-Delivery order, just one drink
  24. I-Package a delivery order