This bingo card has a free space and 24 words: Ask 20 customers if there is anything else that you can do for them when you give them their order, Package a delivery order, Tell 5 mobile customers if they receive a survey in their email, we strive for 7s!, Write a green apron card for a partner who does a great job connecting with mobile customers, Deployed at Handoff for AM peak (7-9) or PM peak (2-4), Make eye contact and smile/wave to 20 customers, Teach 3 partners about DPM, Write a positive message on 10 Delivery orders, Delivery order, just one drink, Recite the Mobile Order Consolidation Routine to Joey, Use the DPM for 4 hours at the Warming Station, Write a heart on 30 mobile drinks, Encourage 10 customers to visit again tomorrow, Ask the crowd of customers waiting how they're doing today, Use mobile customers' names when greeting them (ex: Have a nice day Doreen!) (30 times), Recite the Hand-Off Routine to Joey, Said "thank you" to 10 mobile customers in 5 minutes, Correctly consolidate mobile orders that have 3+ drinks (15 times), Write a smiley face on 20 mobile drinks, Use the DPM for 4 hours while on Handoff, Delivery order, just food, Use the DPM for 4 hours while on Bar, Say hello to the customer as soon as they walk inside (20 times) and Make the moment right: apologize & give a recovery card to a customer who had a wait longer than 10 minutes..
Customer Experience | Customer Connection Bingo ★ | Starbucks BINGO- Lets get our CC up!! | Customer Connection | Starbucks Bingo
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