(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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What benefit do I gain with outstanding CS
How do you go beyond for the customer
1 technique to enhance likeability in email
Steps to diffuse an angry customer
What is the difference - good /outstanding CS
1 technique to enhance likeability in email
Define 3 expectations for your customer
1 technique to get customers to like you
Define technique to let customer know you are listening
1 technique to diffuse an angry customer
1 technique to get your customer engaged
Define 1 attitude repair anchor
1 technique in showing empathy
Who is a customer?
Define 1 attitude mainten- ance anchor
1 technique to develop customer rapport
Define the value of good CS for the AE
Translate 3 expectations & make them OS expectations
