(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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What makes an welcoming customer greeting
What is your CS vision
Why is body language imp. in a call center
Define technique to let customer know you are listening
1 technique to enhance likeability in email
1 technique to get customers to like you
1 technique in showing empathy
Who are our your customers
Who is a customer?
1 technique to enhance likeability in email
1 technique to develop customer rapport
1 technique to get your customer engaged
Define 3 expectations for your customer
Define 1 attitude mainten- ance anchor
Name 2 ways to manage expectations
Steps to diffuse an angry customer
What is covered in your greeting
How do you go beyond for the customer
What is the difference - good /outstanding CS
Define the value of good CS for the AE
Translate 3 expectations & make them OS expectations
