(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Why is body language imp. in a call center
Define technique to let customer know you are listening
Who are our your customers
Name 2 ways to manage expectations
Define 1 attitude mainten- ance anchor
1 technique to enhance likeability in email
What makes an welcoming customer greeting
Define the value of good CS for the AE
1 technique to get your customer engaged
Steps to diffuse an angry customer
Define 3 expectations for your customer
1 technique to diffuse an angry customer
Define 1 attitude repair anchor
What is your CS vision
1 technique to develop customer rapport
What benefit do I gain with outstanding CS
What is covered in your greeting
1 technique to get customers to like you
How do you go beyond for the customer
What is the difference - good /outstanding CS
Translate 3 expectations & make them OS expectations
