(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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What is covered in your greeting
How do you go beyond for the customer
Name 2 ways to manage expectations
1 technique to enhance likeability in email
Who is a customer?
1 technique to enhance likeability in email
What makes an welcoming customer greeting
What benefit do I gain with outstanding CS
Define 1 attitude mainten- ance anchor
1 technique to get customers to like you
What is the difference - good /outstanding CS
Steps to diffuse an angry customer
Translate 3 expectations & make them OS expectations
1 technique to get your customer engaged
Who are our your customers
Define 3 expectations for your customer
Define the value of good CS for the AE
What is your CS vision
1 technique to diffuse an angry customer
1 technique to develop customer rapport
Why is body language imp. in a call center
1 technique in showing empathy
Define 1 attitude repair anchor
Define technique to let customer know you are listening
