(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Who is a customer?
1 technique in showing empathy
How do you go beyond for the customer
1 technique to diffuse an angry customer
1 technique to enhance likeability in email
Steps to diffuse an angry customer
1 technique to develop customer rapport
What benefit do I gain with outstanding CS
What is your CS vision
Define 1 attitude repair anchor
Why is body language imp. in a call center
Define the value of good CS for the AE
1 technique to get your customer engaged
1 technique to enhance likeability in email
Define 3 expectations for your customer
Name 2 ways to manage expectations
1 technique to get customers to like you
Who are our your customers
What is the difference - good /outstanding CS
Translate 3 expectations & make them OS expectations
What makes an welcoming customer greeting
Define technique to let customer know you are listening
