Who areour yourcustomers1 techniqueto diffusean angrycustomerDefinetechnique tolet customerknow you arelisteningHow do yougo beyondfor thecustomer1 techniqueto get yourcustomerengagedSteps todiffuse anangrycustomerWhat is thedifference -good/outstandingCSTranslate 3expectations& make themOSexpectationsDefine thevalue ofgood CSfor the AEWhy is bodylanguageimp. in acall centerWhat iscovered inyourgreetingWhat makesanwelcomingcustomergreetingName 2ways tomanageexpectationsDefine 1attituderepairanchorDefine 3expectationsfor yourcustomer1 techniqueto getcustomersto like youWhat benefitdo I gain withoutstandingCSDefine 1attitudemainten-ance anchorWho is acustomer?1 techniqueto enhancelikeability inemail1techniquein showingempathy1 techniqueto enhancelikeability inemail1 techniqueto developcustomerrapportWhat isyour CSvisionWho areour yourcustomers1 techniqueto diffusean angrycustomerDefinetechnique tolet customerknow you arelisteningHow do yougo beyondfor thecustomer1 techniqueto get yourcustomerengagedSteps todiffuse anangrycustomerWhat is thedifference -good/outstandingCSTranslate 3expectations& make themOSexpectationsDefine thevalue ofgood CSfor the AEWhy is bodylanguageimp. in acall centerWhat iscovered inyourgreetingWhat makesanwelcomingcustomergreetingName 2ways tomanageexpectationsDefine 1attituderepairanchorDefine 3expectationsfor yourcustomer1 techniqueto getcustomersto like youWhat benefitdo I gain withoutstandingCSDefine 1attitudemainten-ance anchorWho is acustomer?1 techniqueto enhancelikeability inemail1techniquein showingempathy1 techniqueto enhancelikeability inemail1 techniqueto developcustomerrapportWhat isyour CSvision

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Who are our your customers
  2. 1 technique to diffuse an angry customer
  3. Define technique to let customer know you are listening
  4. How do you go beyond for the customer
  5. 1 technique to get your customer engaged
  6. Steps to diffuse an angry customer
  7. What is the difference - good /outstanding CS
  8. Translate 3 expectations & make them OS expectations
  9. Define the value of good CS for the AE
  10. Why is body language imp. in a call center
  11. What is covered in your greeting
  12. What makes an welcoming customer greeting
  13. Name 2 ways to manage expectations
  14. Define 1 attitude repair anchor
  15. Define 3 expectations for your customer
  16. 1 technique to get customers to like you
  17. What benefit do I gain with outstanding CS
  18. Define 1 attitude mainten- ance anchor
  19. Who is a customer?
  20. 1 technique to enhance likeability in email
  21. 1 technique in showing empathy
  22. 1 technique to enhance likeability in email
  23. 1 technique to develop customer rapport
  24. What is your CS vision