(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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What makes an welcoming customer greeting
What is the difference - good /outstanding CS
1 technique to get customers to like you
What is your CS vision
Why is body language imp. in a call center
1 technique to develop customer rapport
Define 1 attitude mainten- ance anchor
Translate 3 expectations & make them OS expectations
Who is a customer?
1 technique to enhance likeability in email
1 technique to get your customer engaged
Who are our your customers
1 technique in showing empathy
Name 2 ways to manage expectations
Define the value of good CS for the AE
Steps to diffuse an angry customer
How do you go beyond for the customer
1 technique to enhance likeability in email
What is covered in your greeting
Define 1 attitude repair anchor
Define technique to let customer know you are listening
