What makesanwelcomingcustomergreetingWhat isyour CSvisionWhy is bodylanguageimp. in acall centerDefinetechnique tolet customerknow you arelistening1 techniqueto enhancelikeability inemail1 techniqueto getcustomersto like you1techniquein showingempathyWho areour yourcustomersWho is acustomer?1 techniqueto enhancelikeability inemail1 techniqueto developcustomerrapport1 techniqueto get yourcustomerengagedDefine 3expectationsfor yourcustomerDefine 1attitudemainten-ance anchorName 2ways tomanageexpectationsSteps todiffuse anangrycustomerWhat iscovered inyourgreetingHow do yougo beyondfor thecustomerWhat is thedifference -good/outstandingCSDefine thevalue ofgood CSfor the AETranslate 3expectations& make themOSexpectations1 techniqueto diffusean angrycustomerWhat benefitdo I gain withoutstandingCSDefine 1attituderepairanchorWhat makesanwelcomingcustomergreetingWhat isyour CSvisionWhy is bodylanguageimp. in acall centerDefinetechnique tolet customerknow you arelistening1 techniqueto enhancelikeability inemail1 techniqueto getcustomersto like you1techniquein showingempathyWho areour yourcustomersWho is acustomer?1 techniqueto enhancelikeability inemail1 techniqueto developcustomerrapport1 techniqueto get yourcustomerengagedDefine 3expectationsfor yourcustomerDefine 1attitudemainten-ance anchorName 2ways tomanageexpectationsSteps todiffuse anangrycustomerWhat iscovered inyourgreetingHow do yougo beyondfor thecustomerWhat is thedifference -good/outstandingCSDefine thevalue ofgood CSfor the AETranslate 3expectations& make themOSexpectations1 techniqueto diffusean angrycustomerWhat benefitdo I gain withoutstandingCSDefine 1attituderepairanchor

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What makes an welcoming customer greeting
  2. What is your CS vision
  3. Why is body language imp. in a call center
  4. Define technique to let customer know you are listening
  5. 1 technique to enhance likeability in email
  6. 1 technique to get customers to like you
  7. 1 technique in showing empathy
  8. Who are our your customers
  9. Who is a customer?
  10. 1 technique to enhance likeability in email
  11. 1 technique to develop customer rapport
  12. 1 technique to get your customer engaged
  13. Define 3 expectations for your customer
  14. Define 1 attitude mainten- ance anchor
  15. Name 2 ways to manage expectations
  16. Steps to diffuse an angry customer
  17. What is covered in your greeting
  18. How do you go beyond for the customer
  19. What is the difference - good /outstanding CS
  20. Define the value of good CS for the AE
  21. Translate 3 expectations & make them OS expectations
  22. 1 technique to diffuse an angry customer
  23. What benefit do I gain with outstanding CS
  24. Define 1 attitude repair anchor