(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Why is body language imp. in a call center
Define 1 attitude repair anchor
Define the value of good CS for the AE
How do you go beyond for the customer
What is your CS vision
1 technique to enhance likeability in email
Name 2 ways to manage expectations
Who is a customer?
1 technique to get your customer engaged
Define 1 attitude mainten- ance anchor
What makes an welcoming customer greeting
What is covered in your greeting
1 technique to develop customer rapport
1 technique to enhance likeability in email
What benefit do I gain with outstanding CS
1 technique to get customers to like you
1 technique to diffuse an angry customer
What is the difference - good /outstanding CS
Translate 3 expectations & make them OS expectations
Define technique to let customer know you are listening
