What iscovered inyourgreetingWho areour yourcustomersDefine 3expectationsfor yourcustomerWhat benefitdo I gain withoutstandingCSName 2ways tomanageexpectationsWhat is thedifference -good/outstandingCSWho is acustomer?Steps todiffuse anangrycustomer1 techniqueto get yourcustomerengagedDefine 1attituderepairanchorHow do yougo beyondfor thecustomerWhat isyour CSvisionDefine 1attitudemainten-ance anchor1 techniqueto developcustomerrapport1 techniqueto diffusean angrycustomer1 techniqueto enhancelikeability inemailWhy is bodylanguageimp. in acall centerWhat makesanwelcomingcustomergreetingDefinetechnique tolet customerknow you arelisteningDefine thevalue ofgood CSfor the AE1 techniqueto getcustomersto like you1techniquein showingempathy1 techniqueto enhancelikeability inemailTranslate 3expectations& make themOSexpectationsWhat iscovered inyourgreetingWho areour yourcustomersDefine 3expectationsfor yourcustomerWhat benefitdo I gain withoutstandingCSName 2ways tomanageexpectationsWhat is thedifference -good/outstandingCSWho is acustomer?Steps todiffuse anangrycustomer1 techniqueto get yourcustomerengagedDefine 1attituderepairanchorHow do yougo beyondfor thecustomerWhat isyour CSvisionDefine 1attitudemainten-ance anchor1 techniqueto developcustomerrapport1 techniqueto diffusean angrycustomer1 techniqueto enhancelikeability inemailWhy is bodylanguageimp. in acall centerWhat makesanwelcomingcustomergreetingDefinetechnique tolet customerknow you arelisteningDefine thevalue ofgood CSfor the AE1 techniqueto getcustomersto like you1techniquein showingempathy1 techniqueto enhancelikeability inemailTranslate 3expectations& make themOSexpectations

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What is covered in your greeting
  2. Who are our your customers
  3. Define 3 expectations for your customer
  4. What benefit do I gain with outstanding CS
  5. Name 2 ways to manage expectations
  6. What is the difference - good /outstanding CS
  7. Who is a customer?
  8. Steps to diffuse an angry customer
  9. 1 technique to get your customer engaged
  10. Define 1 attitude repair anchor
  11. How do you go beyond for the customer
  12. What is your CS vision
  13. Define 1 attitude mainten- ance anchor
  14. 1 technique to develop customer rapport
  15. 1 technique to diffuse an angry customer
  16. 1 technique to enhance likeability in email
  17. Why is body language imp. in a call center
  18. What makes an welcoming customer greeting
  19. Define technique to let customer know you are listening
  20. Define the value of good CS for the AE
  21. 1 technique to get customers to like you
  22. 1 technique in showing empathy
  23. 1 technique to enhance likeability in email
  24. Translate 3 expectations & make them OS expectations