Define 3expectationsfor yourcustomerDefinetechnique tolet customerknow you arelisteningDefine thevalue ofgood CSfor the AEWho is acustomer?What benefitdo I gain withoutstandingCSName 2ways tomanageexpectationsWho areour yourcustomers1 techniqueto enhancelikeability inemailWhat is thedifference -good/outstandingCS1 techniqueto getcustomersto like youDefine 1attitudemainten-ance anchorWhy is bodylanguageimp. in acall centerTranslate 3expectations& make themOSexpectations1 techniqueto get yourcustomerengagedSteps todiffuse anangrycustomerDefine 1attituderepairanchor1 techniqueto enhancelikeability inemail1techniquein showingempathyWhat iscovered inyourgreeting1 techniqueto diffusean angrycustomerHow do yougo beyondfor thecustomerWhat makesanwelcomingcustomergreetingWhat isyour CSvision1 techniqueto developcustomerrapportDefine 3expectationsfor yourcustomerDefinetechnique tolet customerknow you arelisteningDefine thevalue ofgood CSfor the AEWho is acustomer?What benefitdo I gain withoutstandingCSName 2ways tomanageexpectationsWho areour yourcustomers1 techniqueto enhancelikeability inemailWhat is thedifference -good/outstandingCS1 techniqueto getcustomersto like youDefine 1attitudemainten-ance anchorWhy is bodylanguageimp. in acall centerTranslate 3expectations& make themOSexpectations1 techniqueto get yourcustomerengagedSteps todiffuse anangrycustomerDefine 1attituderepairanchor1 techniqueto enhancelikeability inemail1techniquein showingempathyWhat iscovered inyourgreeting1 techniqueto diffusean angrycustomerHow do yougo beyondfor thecustomerWhat makesanwelcomingcustomergreetingWhat isyour CSvision1 techniqueto developcustomerrapport

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Define 3 expectations for your customer
  2. Define technique to let customer know you are listening
  3. Define the value of good CS for the AE
  4. Who is a customer?
  5. What benefit do I gain with outstanding CS
  6. Name 2 ways to manage expectations
  7. Who are our your customers
  8. 1 technique to enhance likeability in email
  9. What is the difference - good /outstanding CS
  10. 1 technique to get customers to like you
  11. Define 1 attitude mainten- ance anchor
  12. Why is body language imp. in a call center
  13. Translate 3 expectations & make them OS expectations
  14. 1 technique to get your customer engaged
  15. Steps to diffuse an angry customer
  16. Define 1 attitude repair anchor
  17. 1 technique to enhance likeability in email
  18. 1 technique in showing empathy
  19. What is covered in your greeting
  20. 1 technique to diffuse an angry customer
  21. How do you go beyond for the customer
  22. What makes an welcoming customer greeting
  23. What is your CS vision
  24. 1 technique to develop customer rapport