Define thevalue ofgood CSfor the AEWhat makesanwelcomingcustomergreetingWho is acustomer?How do yougo beyondfor thecustomerTranslate 3expectations& make themOSexpectationsWhy is bodylanguageimp. in acall centerDefine 1attitudemainten-ance anchorName 2ways tomanageexpectations1techniquein showingempathyWhat benefitdo I gain withoutstandingCSDefine 1attituderepairanchor1 techniqueto enhancelikeability inemail1 techniqueto developcustomerrapportDefinetechnique tolet customerknow you arelistening1 techniqueto getcustomersto like youDefine 3expectationsfor yourcustomerWhat iscovered inyourgreetingWhat isyour CSvision1 techniqueto get yourcustomerengaged1 techniqueto diffusean angrycustomer1 techniqueto enhancelikeability inemailWho areour yourcustomersWhat is thedifference -good/outstandingCSSteps todiffuse anangrycustomerDefine thevalue ofgood CSfor the AEWhat makesanwelcomingcustomergreetingWho is acustomer?How do yougo beyondfor thecustomerTranslate 3expectations& make themOSexpectationsWhy is bodylanguageimp. in acall centerDefine 1attitudemainten-ance anchorName 2ways tomanageexpectations1techniquein showingempathyWhat benefitdo I gain withoutstandingCSDefine 1attituderepairanchor1 techniqueto enhancelikeability inemail1 techniqueto developcustomerrapportDefinetechnique tolet customerknow you arelistening1 techniqueto getcustomersto like youDefine 3expectationsfor yourcustomerWhat iscovered inyourgreetingWhat isyour CSvision1 techniqueto get yourcustomerengaged1 techniqueto diffusean angrycustomer1 techniqueto enhancelikeability inemailWho areour yourcustomersWhat is thedifference -good/outstandingCSSteps todiffuse anangrycustomer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Define the value of good CS for the AE
  2. What makes an welcoming customer greeting
  3. Who is a customer?
  4. How do you go beyond for the customer
  5. Translate 3 expectations & make them OS expectations
  6. Why is body language imp. in a call center
  7. Define 1 attitude mainten- ance anchor
  8. Name 2 ways to manage expectations
  9. 1 technique in showing empathy
  10. What benefit do I gain with outstanding CS
  11. Define 1 attitude repair anchor
  12. 1 technique to enhance likeability in email
  13. 1 technique to develop customer rapport
  14. Define technique to let customer know you are listening
  15. 1 technique to get customers to like you
  16. Define 3 expectations for your customer
  17. What is covered in your greeting
  18. What is your CS vision
  19. 1 technique to get your customer engaged
  20. 1 technique to diffuse an angry customer
  21. 1 technique to enhance likeability in email
  22. Who are our your customers
  23. What is the difference - good /outstanding CS
  24. Steps to diffuse an angry customer