(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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What is covered in your greeting
Who is a customer?
Who are our your customers
1 technique to diffuse an angry customer
Define 3 expectations for your customer
Name 2 ways to manage expectations
Steps to diffuse an angry customer
What benefit do I gain with outstanding CS
What is your CS vision
1 technique to get customers to like you
Define 1 attitude mainten- ance anchor
How do you go beyond for the customer
Define the value of good CS for the AE
1 technique in showing empathy
Define technique to let customer know you are listening
Why is body language imp. in a call center
1 technique to enhance likeability in email
1 technique to develop customer rapport
What makes an welcoming customer greeting
Define 1 attitude repair anchor
1 technique to get your customer engaged
What is the difference - good /outstanding CS
1 technique to enhance likeability in email
Translate 3 expectations & make them OS expectations
