1 techniqueto enhancelikeability inemailDefine 3expectationsfor yourcustomerWho is acustomer?Define 1attitudemainten-ance anchor1 techniqueto enhancelikeability inemailWhy is bodylanguageimp. in acall centerDefinetechnique tolet customerknow you arelisteningWhat is thedifference -good/outstandingCS1 techniqueto get yourcustomerengagedTranslate 3expectations& make themOSexpectationsDefine 1attituderepairanchorWhat benefitdo I gain withoutstandingCS1 techniqueto getcustomersto like youDefine thevalue ofgood CSfor the AESteps todiffuse anangrycustomerWhat isyour CSvisionWho areour yourcustomers1techniquein showingempathyWhat iscovered inyourgreetingHow do yougo beyondfor thecustomer1 techniqueto developcustomerrapportName 2ways tomanageexpectationsWhat makesanwelcomingcustomergreeting1 techniqueto diffusean angrycustomer1 techniqueto enhancelikeability inemailDefine 3expectationsfor yourcustomerWho is acustomer?Define 1attitudemainten-ance anchor1 techniqueto enhancelikeability inemailWhy is bodylanguageimp. in acall centerDefinetechnique tolet customerknow you arelisteningWhat is thedifference -good/outstandingCS1 techniqueto get yourcustomerengagedTranslate 3expectations& make themOSexpectationsDefine 1attituderepairanchorWhat benefitdo I gain withoutstandingCS1 techniqueto getcustomersto like youDefine thevalue ofgood CSfor the AESteps todiffuse anangrycustomerWhat isyour CSvisionWho areour yourcustomers1techniquein showingempathyWhat iscovered inyourgreetingHow do yougo beyondfor thecustomer1 techniqueto developcustomerrapportName 2ways tomanageexpectationsWhat makesanwelcomingcustomergreeting1 techniqueto diffusean angrycustomer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 1 technique to enhance likeability in email
  2. Define 3 expectations for your customer
  3. Who is a customer?
  4. Define 1 attitude mainten- ance anchor
  5. 1 technique to enhance likeability in email
  6. Why is body language imp. in a call center
  7. Define technique to let customer know you are listening
  8. What is the difference - good /outstanding CS
  9. 1 technique to get your customer engaged
  10. Translate 3 expectations & make them OS expectations
  11. Define 1 attitude repair anchor
  12. What benefit do I gain with outstanding CS
  13. 1 technique to get customers to like you
  14. Define the value of good CS for the AE
  15. Steps to diffuse an angry customer
  16. What is your CS vision
  17. Who are our your customers
  18. 1 technique in showing empathy
  19. What is covered in your greeting
  20. How do you go beyond for the customer
  21. 1 technique to develop customer rapport
  22. Name 2 ways to manage expectations
  23. What makes an welcoming customer greeting
  24. 1 technique to diffuse an angry customer