Define 1attituderepairanchorDefinetechnique tolet customerknow you arelisteningWhy is bodylanguageimp. in acall centerTranslate 3expectations& make themOSexpectations1 techniqueto developcustomerrapportName 2ways tomanageexpectationsWho areour yourcustomersDefine 1attitudemainten-ance anchorWhat is thedifference -good/outstandingCS1techniquein showingempathyWhat makesanwelcomingcustomergreetingWhat iscovered inyourgreetingDefine thevalue ofgood CSfor the AE1 techniqueto enhancelikeability inemail1 techniqueto getcustomersto like youHow do yougo beyondfor thecustomer1 techniqueto diffusean angrycustomerWhat isyour CSvision1 techniqueto get yourcustomerengagedDefine 3expectationsfor yourcustomer1 techniqueto enhancelikeability inemailSteps todiffuse anangrycustomerWho is acustomer?What benefitdo I gain withoutstandingCSDefine 1attituderepairanchorDefinetechnique tolet customerknow you arelisteningWhy is bodylanguageimp. in acall centerTranslate 3expectations& make themOSexpectations1 techniqueto developcustomerrapportName 2ways tomanageexpectationsWho areour yourcustomersDefine 1attitudemainten-ance anchorWhat is thedifference -good/outstandingCS1techniquein showingempathyWhat makesanwelcomingcustomergreetingWhat iscovered inyourgreetingDefine thevalue ofgood CSfor the AE1 techniqueto enhancelikeability inemail1 techniqueto getcustomersto like youHow do yougo beyondfor thecustomer1 techniqueto diffusean angrycustomerWhat isyour CSvision1 techniqueto get yourcustomerengagedDefine 3expectationsfor yourcustomer1 techniqueto enhancelikeability inemailSteps todiffuse anangrycustomerWho is acustomer?What benefitdo I gain withoutstandingCS

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Define 1 attitude repair anchor
  2. Define technique to let customer know you are listening
  3. Why is body language imp. in a call center
  4. Translate 3 expectations & make them OS expectations
  5. 1 technique to develop customer rapport
  6. Name 2 ways to manage expectations
  7. Who are our your customers
  8. Define 1 attitude mainten- ance anchor
  9. What is the difference - good /outstanding CS
  10. 1 technique in showing empathy
  11. What makes an welcoming customer greeting
  12. What is covered in your greeting
  13. Define the value of good CS for the AE
  14. 1 technique to enhance likeability in email
  15. 1 technique to get customers to like you
  16. How do you go beyond for the customer
  17. 1 technique to diffuse an angry customer
  18. What is your CS vision
  19. 1 technique to get your customer engaged
  20. Define 3 expectations for your customer
  21. 1 technique to enhance likeability in email
  22. Steps to diffuse an angry customer
  23. Who is a customer?
  24. What benefit do I gain with outstanding CS