Define 3 expectations for your customer 1 technique to develop customer rapport 1 technique to get customers to like you Who are our your customers Translate 3 expectations & make them OS expectations How do you go beyond for the customer Define 1 attitude repair anchor Define technique to let customer know you are listening 1 technique to get your customer engaged What is your CS vision Name 2 ways to manage expectations What makes an welcoming customer greeting Why is body language imp. in a call center 1 technique to enhance likeability in email What benefit do I gain with outstanding CS 1 technique to diffuse an angry customer 1 technique in showing empathy Define 1 attitude mainten- ance anchor What is covered in your greeting Who is a customer? What is the difference - good /outstanding CS 1 technique to enhance likeability in email Steps to diffuse an angry customer Define the value of good CS for the AE Define 3 expectations for your customer 1 technique to develop customer rapport 1 technique to get customers to like you Who are our your customers Translate 3 expectations & make them OS expectations How do you go beyond for the customer Define 1 attitude repair anchor Define technique to let customer know you are listening 1 technique to get your customer engaged What is your CS vision Name 2 ways to manage expectations What makes an welcoming customer greeting Why is body language imp. in a call center 1 technique to enhance likeability in email What benefit do I gain with outstanding CS 1 technique to diffuse an angry customer 1 technique in showing empathy Define 1 attitude mainten- ance anchor What is covered in your greeting Who is a customer? What is the difference - good /outstanding CS 1 technique to enhance likeability in email Steps to diffuse an angry customer Define the value of good CS for the AE
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Define 3 expectations for your customer
1 technique to develop customer rapport
1 technique to get customers to like you
Who are our your customers
Translate 3 expectations & make them OS expectations
How do you go beyond for the customer
Define 1 attitude repair anchor
Define technique to let customer know you are listening
1 technique to get your customer engaged
What is your CS vision
Name 2 ways to manage expectations
What makes an welcoming customer greeting
Why is body language imp. in a call center
1 technique to enhance likeability in email
What benefit do I gain with outstanding CS
1 technique to diffuse an angry customer
1 technique in showing empathy
Define 1 attitude mainten- ance anchor
What is covered in your greeting
Who is a customer?
What is the difference - good /outstanding CS
1 technique to enhance likeability in email
Steps to diffuse an angry customer
Define the value of good CS for the AE