1 techniqueto get yourcustomerengagedDefinetechnique tolet customerknow you arelisteningHow do yougo beyondfor thecustomerWhat is thedifference -good/outstandingCS1 techniqueto diffusean angrycustomer1 techniqueto enhancelikeability inemailDefine 1attitudemainten-ance anchorWhat makesanwelcomingcustomergreetingWhy is bodylanguageimp. in acall centerTranslate 3expectations& make themOSexpectationsWhat benefitdo I gain withoutstandingCSWho is acustomer?What isyour CSvisionDefine 3expectationsfor yourcustomerWhat iscovered inyourgreeting1techniquein showingempathy1 techniqueto getcustomersto like youDefine thevalue ofgood CSfor the AE1 techniqueto enhancelikeability inemailName 2ways tomanageexpectations1 techniqueto developcustomerrapportSteps todiffuse anangrycustomerWho areour yourcustomersDefine 1attituderepairanchor1 techniqueto get yourcustomerengagedDefinetechnique tolet customerknow you arelisteningHow do yougo beyondfor thecustomerWhat is thedifference -good/outstandingCS1 techniqueto diffusean angrycustomer1 techniqueto enhancelikeability inemailDefine 1attitudemainten-ance anchorWhat makesanwelcomingcustomergreetingWhy is bodylanguageimp. in acall centerTranslate 3expectations& make themOSexpectationsWhat benefitdo I gain withoutstandingCSWho is acustomer?What isyour CSvisionDefine 3expectationsfor yourcustomerWhat iscovered inyourgreeting1techniquein showingempathy1 techniqueto getcustomersto like youDefine thevalue ofgood CSfor the AE1 techniqueto enhancelikeability inemailName 2ways tomanageexpectations1 techniqueto developcustomerrapportSteps todiffuse anangrycustomerWho areour yourcustomersDefine 1attituderepairanchor

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 1 technique to get your customer engaged
  2. Define technique to let customer know you are listening
  3. How do you go beyond for the customer
  4. What is the difference - good /outstanding CS
  5. 1 technique to diffuse an angry customer
  6. 1 technique to enhance likeability in email
  7. Define 1 attitude mainten- ance anchor
  8. What makes an welcoming customer greeting
  9. Why is body language imp. in a call center
  10. Translate 3 expectations & make them OS expectations
  11. What benefit do I gain with outstanding CS
  12. Who is a customer?
  13. What is your CS vision
  14. Define 3 expectations for your customer
  15. What is covered in your greeting
  16. 1 technique in showing empathy
  17. 1 technique to get customers to like you
  18. Define the value of good CS for the AE
  19. 1 technique to enhance likeability in email
  20. Name 2 ways to manage expectations
  21. 1 technique to develop customer rapport
  22. Steps to diffuse an angry customer
  23. Who are our your customers
  24. Define 1 attitude repair anchor