(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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What is covered in your greeting
Who are our your customers
Define 3 expectations for your customer
What benefit do I gain with outstanding CS
Name 2 ways to manage expectations
What is the difference - good /outstanding CS
Who is a customer?
Steps to diffuse an angry customer
1 technique to get your customer engaged
Define 1 attitude repair anchor
How do you go beyond for the customer
What is your CS vision
Define 1 attitude mainten- ance anchor
1 technique to develop customer rapport
1 technique to diffuse an angry customer
1 technique to enhance likeability in email
Why is body language imp. in a call center
What makes an welcoming customer greeting
Define technique to let customer know you are listening
Define the value of good CS for the AE
1 technique to get customers to like you
1 technique in showing empathy
1 technique to enhance likeability in email
Translate 3 expectations & make them OS expectations
