(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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What is your CS vision
Why is body language imp. in a call center
Name 2 ways to manage expectations
1 technique to get customers to like you
What benefit do I gain with outstanding CS
1 technique to enhance likeability in email
Steps to diffuse an angry customer
Define 1 attitude mainten- ance anchor
Define technique to let customer know you are listening
Define the value of good CS for the AE
1 technique to develop customer rapport
What is covered in your greeting
What makes an welcoming customer greeting
Define 3 expectations for your customer
1 technique to enhance likeability in email
How do you go beyond for the customer
Translate 3 expectations & make them OS expectations
