Define 3expectationsfor yourcustomer1 techniqueto developcustomerrapport1 techniqueto getcustomersto like youWho areour yourcustomersTranslate 3expectations& make themOSexpectationsHow do yougo beyondfor thecustomerDefine 1attituderepairanchorDefinetechnique tolet customerknow you arelistening1 techniqueto get yourcustomerengagedWhat isyour CSvisionName 2ways tomanageexpectationsWhat makesanwelcomingcustomergreetingWhy is bodylanguageimp. in acall center1 techniqueto enhancelikeability inemailWhat benefitdo I gain withoutstandingCS1 techniqueto diffusean angrycustomer1techniquein showingempathyDefine 1attitudemainten-ance anchorWhat iscovered inyourgreetingWho is acustomer?What is thedifference -good/outstandingCS1 techniqueto enhancelikeability inemailSteps todiffuse anangrycustomerDefine thevalue ofgood CSfor the AEDefine 3expectationsfor yourcustomer1 techniqueto developcustomerrapport1 techniqueto getcustomersto like youWho areour yourcustomersTranslate 3expectations& make themOSexpectationsHow do yougo beyondfor thecustomerDefine 1attituderepairanchorDefinetechnique tolet customerknow you arelistening1 techniqueto get yourcustomerengagedWhat isyour CSvisionName 2ways tomanageexpectationsWhat makesanwelcomingcustomergreetingWhy is bodylanguageimp. in acall center1 techniqueto enhancelikeability inemailWhat benefitdo I gain withoutstandingCS1 techniqueto diffusean angrycustomer1techniquein showingempathyDefine 1attitudemainten-ance anchorWhat iscovered inyourgreetingWho is acustomer?What is thedifference -good/outstandingCS1 techniqueto enhancelikeability inemailSteps todiffuse anangrycustomerDefine thevalue ofgood CSfor the AE

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Define 3 expectations for your customer
  2. 1 technique to develop customer rapport
  3. 1 technique to get customers to like you
  4. Who are our your customers
  5. Translate 3 expectations & make them OS expectations
  6. How do you go beyond for the customer
  7. Define 1 attitude repair anchor
  8. Define technique to let customer know you are listening
  9. 1 technique to get your customer engaged
  10. What is your CS vision
  11. Name 2 ways to manage expectations
  12. What makes an welcoming customer greeting
  13. Why is body language imp. in a call center
  14. 1 technique to enhance likeability in email
  15. What benefit do I gain with outstanding CS
  16. 1 technique to diffuse an angry customer
  17. 1 technique in showing empathy
  18. Define 1 attitude mainten- ance anchor
  19. What is covered in your greeting
  20. Who is a customer?
  21. What is the difference - good /outstanding CS
  22. 1 technique to enhance likeability in email
  23. Steps to diffuse an angry customer
  24. Define the value of good CS for the AE