This bingo card has a free space and 24 words: Who is a customer?, Define technique to let customer know you are listening, Define 3 expectations for your customer, Name 2 ways to manage expectations, Who are our your customers, Define 1 attitude mainten- ance anchor, What is the difference - good /outstanding CS, Translate 3 expectations & make them OS expectations, 1 technique to get customers to like you, What makes an welcoming customer greeting, 1 technique to develop customer rapport, Define 1 attitude repair anchor, What benefit do I gain with outstanding CS, 1 technique to enhance likeability in email, 1 technique to get your customer engaged, Why is body language imp. in a call center, Steps to diffuse an angry customer, What is your CS vision, 1 technique in showing empathy, 1 technique to enhance likeability in email, Define the value of good CS for the AE, 1 technique to diffuse an angry customer, What is covered in your greeting and How do you go beyond for the customer.
⚠ This card has duplicate items: 1 technique to enhance likeability in email (2)
Coping Skills Bingo | SERVICE EXCELLENCE BINGO!!! | Conversion Bingo! | Customer Connection | CS Week 2022.12
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