(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Connect to the F2f recording for office visits
Call May come from a blocked or unknown number, please answer all calls around your appointment time
Please arrive at least 15min early to your appointment with KP card and Photo ID
Used office visit Co-pay scripting for HMO member
Close the call with an expression of gratitude
Used telephone Co-pay scripting when scheduling a phone visit "By scheduling this visit you provide consent to bill your health plan. No change to your cost share"
I have to speak to my doctor
Please log in to KP.org and join your video appointment 15min prior to your appointment time
Made a office visit
Used VC Co-pay scripting for a HMO member
connect to the covid vaccine recording for vaccine appts
member calling for lab results
Let my get you transferred over to that department so they can further assist you
If first time making a video visit, go over tech requirements and offer a transfer to KO.org IT
Used Office Visit Co-pay scripting for a deductible plan
Used HDHP VC Co-Pay scripting
"I'd be happy to help you with that"
Used VC Co-Pay scripting for a deductible plan
Provide Co-pay amount
Member calling to confirm appt details
If first time making a video visit, go over tech requirements and offer a transfer to KO.org IT
Made a video visit
Made a telephone visit
Confirmed appt info with Date, time, Location/Visit type, and provider
