(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used office visit Co-pay scripting for HMO member
Used HDHP VC Co-Pay scripting
Let my get you transferred over to that department so they can further assist you
Used VC Co-Pay scripting for a deductible plan
Please log in to KP.org and join your video appointment 15min prior to your appointment time
"I'd be happy to help you with that"
Made a telephone visit
Made a office visit
I have to speak to my doctor
If first time making a video visit, go over tech requirements and offer a transfer to KO.org IT
Made a video visit
If first time making a video visit, go over tech requirements and offer a transfer to KO.org IT
Used VC Co-pay scripting for a HMO member
Used Office Visit Co-pay scripting for a deductible plan
Member calling to confirm appt details
Provide Co-pay amount
connect to the covid vaccine recording for vaccine appts
Close the call with an expression of gratitude
Please arrive at least 15min early to your appointment with KP card and Photo ID
Used telephone Co-pay scripting when scheduling a phone visit "By scheduling this visit you provide consent to bill your health plan. No change to your cost share"
member calling for lab results
Confirmed appt info with Date, time, Location/Visit type, and provider
Connect to the F2f recording for office visits
Call May come from a blocked or unknown number, please answer all calls around your appointment time
