(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Call May come from a blocked or unknown number, please answer all calls around your appointment time
I have to speak to my doctor
If first time making a video visit, go over tech requirements and offer a transfer to KO.org IT
member calling for lab results
Used VC Co-pay scripting for a HMO member
If first time making a video visit, go over tech requirements and offer a transfer to KO.org IT
Let my get you transferred over to that department so they can further assist you
Member calling to confirm appt details
Provide Co-pay amount
Connect to the F2f recording for office visits
Confirmed appt info with Date, time, Location/Visit type, and provider
Please arrive at least 15min early to your appointment with KP card and Photo ID
Please log in to KP.org and join your video appointment 15min prior to your appointment time
Used telephone Co-pay scripting when scheduling a phone visit "By scheduling this visit you provide consent to bill your health plan. No change to your cost share"
Close the call with an expression of gratitude
Used office visit Co-pay scripting for HMO member
connect to the covid vaccine recording for vaccine appts
Used Office Visit Co-pay scripting for a deductible plan
