Made avideovisitAddedphonenumber tovideoappointmentPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeAsked allquestion fromdecision treefor vaccine/fluappointmentaddedinterpreternotesCall May come froma blocked orunknown number,please answer allcalls around yourappointment timeConnectedto visitorrecordingMade atelephoneappointmentFollowedCo-Payscriptingconnected toCovidrecording fora vaccineapptScheduledusing ARUsed OfficeVisit Co-payscripting fora deductibleplanChartreview toverify ROIThanked themember forcalling KPUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"UsedHDHP VCCo-Payscriptinglinked AR toappointmentConfirmed apptinfo with Date,time,Location/Visittype, andproviderProvideCo-payamountKeptpositivetoneMadeOfficeVisitClose thecall with anexpressionof gratitudeAssignedreferraladdedappointmentnotes  Made avideovisitAddedphonenumber tovideoappointmentPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeAsked allquestion fromdecision treefor vaccine/fluappointmentaddedinterpreternotesCall May come froma blocked orunknown number,please answer allcalls around yourappointment timeConnectedto visitorrecordingMade atelephoneappointmentFollowedCo-Payscriptingconnected toCovidrecording fora vaccineapptScheduledusing ARUsed OfficeVisit Co-payscripting fora deductibleplanChartreview toverify ROIThanked themember forcalling KPUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"UsedHDHP VCCo-Payscriptinglinked AR toappointmentConfirmed apptinfo with Date,time,Location/Visittype, andproviderProvideCo-payamountKeptpositivetoneMadeOfficeVisitClose thecall with anexpressionof gratitudeAssignedreferraladdedappointmentnotes  

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made a video visit
  2. Added phone number to video appointment
  3. Please log in to KP.org and join your video appointment 15min prior to your appointment time
  4. Asked all question from decision tree for vaccine/flu appointment
  5. added interpreter notes
  6. Call May come from a blocked or unknown number, please answer all calls around your appointment time
  7. Connected to visitor recording
  8. Made a telephone appointment
  9. Followed Co-Pay scripting
  10. connected to Covid recording for a vaccine appt
  11. Scheduled using AR
  12. Used Office Visit Co-pay scripting for a deductible plan
  13. Chart review to verify ROI
  14. Thanked the member for calling KP
  15. Used telephone Co-pay scripting when scheduling a phone visit "By scheduling this visit you provide consent to bill your health plan. No change to your cost share"
  16. Used HDHP VC Co-Pay scripting
  17. linked AR to appointment
  18. Confirmed appt info with Date, time, Location/Visit type, and provider
  19. Provide Co-pay amount
  20. Kept positive tone
  21. Made Office Visit
  22. Close the call with an expression of gratitude
  23. Assigned referral
  24. added appointment notes