Confirmed apptinfo with Date,time,Location/Visittype, andproviderMade atelephoneappointmentProvideCo-payamountPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeCall May come froma blocked orunknown number,please answer allcalls around yourappointment timeMade avideovisitScheduledusing ARClose thecall with anexpressionof gratitudeAsked allquestion fromdecision treefor vaccine/fluappointmentAssignedreferralMadeOfficeVisitconnected toCovidrecording fora vaccineapptConnectedto visitorrecordingUsedHDHP VCCo-PayscriptingUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"addedappointmentnotes  Used OfficeVisit Co-payscripting fora deductibleplanThanked themember forcalling KPFollowedCo-Payscriptingaddedinterpreternoteslinked AR toappointmentChartreview toverify ROIKeptpositivetoneAddedphonenumber tovideoappointmentConfirmed apptinfo with Date,time,Location/Visittype, andproviderMade atelephoneappointmentProvideCo-payamountPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeCall May come froma blocked orunknown number,please answer allcalls around yourappointment timeMade avideovisitScheduledusing ARClose thecall with anexpressionof gratitudeAsked allquestion fromdecision treefor vaccine/fluappointmentAssignedreferralMadeOfficeVisitconnected toCovidrecording fora vaccineapptConnectedto visitorrecordingUsedHDHP VCCo-PayscriptingUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"addedappointmentnotes  Used OfficeVisit Co-payscripting fora deductibleplanThanked themember forcalling KPFollowedCo-Payscriptingaddedinterpreternoteslinked AR toappointmentChartreview toverify ROIKeptpositivetoneAddedphonenumber tovideoappointment

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirmed appt info with Date, time, Location/Visit type, and provider
  2. Made a telephone appointment
  3. Provide Co-pay amount
  4. Please log in to KP.org and join your video appointment 15min prior to your appointment time
  5. Call May come from a blocked or unknown number, please answer all calls around your appointment time
  6. Made a video visit
  7. Scheduled using AR
  8. Close the call with an expression of gratitude
  9. Asked all question from decision tree for vaccine/flu appointment
  10. Assigned referral
  11. Made Office Visit
  12. connected to Covid recording for a vaccine appt
  13. Connected to visitor recording
  14. Used HDHP VC Co-Pay scripting
  15. Used telephone Co-pay scripting when scheduling a phone visit "By scheduling this visit you provide consent to bill your health plan. No change to your cost share"
  16. added appointment notes
  17. Used Office Visit Co-pay scripting for a deductible plan
  18. Thanked the member for calling KP
  19. Followed Co-Pay scripting
  20. added interpreter notes
  21. linked AR to appointment
  22. Chart review to verify ROI
  23. Kept positive tone
  24. Added phone number to video appointment