UsedHDHP VCCo-PayscriptingConnectedto visitorrecordingUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"Confirmed apptinfo with Date,time,Location/Visittype, andproviderProvideCo-payamountClose thecall with anexpressionof gratitudeKeptpositivetoneUsed OfficeVisit Co-payscripting fora deductibleplanAsked allquestion fromdecision treefor vaccine/fluappointmentlinked AR toappointmentconnected toCovidrecording fora vaccineapptThanked themember forcalling KPMade avideovisitaddedappointmentnotes  AssignedreferralAddedphonenumber tovideoappointmentaddedinterpreternotesMade atelephoneappointmentPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeCall May come froma blocked orunknown number,please answer allcalls around yourappointment timeChartreview toverify ROIFollowedCo-PayscriptingMadeOfficeVisitScheduledusing ARUsedHDHP VCCo-PayscriptingConnectedto visitorrecordingUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"Confirmed apptinfo with Date,time,Location/Visittype, andproviderProvideCo-payamountClose thecall with anexpressionof gratitudeKeptpositivetoneUsed OfficeVisit Co-payscripting fora deductibleplanAsked allquestion fromdecision treefor vaccine/fluappointmentlinked AR toappointmentconnected toCovidrecording fora vaccineapptThanked themember forcalling KPMade avideovisitaddedappointmentnotes  AssignedreferralAddedphonenumber tovideoappointmentaddedinterpreternotesMade atelephoneappointmentPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeCall May come froma blocked orunknown number,please answer allcalls around yourappointment timeChartreview toverify ROIFollowedCo-PayscriptingMadeOfficeVisitScheduledusing AR

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used HDHP VC Co-Pay scripting
  2. Connected to visitor recording
  3. Used telephone Co-pay scripting when scheduling a phone visit "By scheduling this visit you provide consent to bill your health plan. No change to your cost share"
  4. Confirmed appt info with Date, time, Location/Visit type, and provider
  5. Provide Co-pay amount
  6. Close the call with an expression of gratitude
  7. Kept positive tone
  8. Used Office Visit Co-pay scripting for a deductible plan
  9. Asked all question from decision tree for vaccine/flu appointment
  10. linked AR to appointment
  11. connected to Covid recording for a vaccine appt
  12. Thanked the member for calling KP
  13. Made a video visit
  14. added appointment notes
  15. Assigned referral
  16. Added phone number to video appointment
  17. added interpreter notes
  18. Made a telephone appointment
  19. Please log in to KP.org and join your video appointment 15min prior to your appointment time
  20. Call May come from a blocked or unknown number, please answer all calls around your appointment time
  21. Chart review to verify ROI
  22. Followed Co-Pay scripting
  23. Made Office Visit
  24. Scheduled using AR