Chartreview toverify ROIMadeOfficeVisitAsked allquestion fromdecision treefor vaccine/fluappointmentScheduledusing ARlinked AR toappointmentUsedHDHP VCCo-Payscriptingaddedappointmentnotes  Close thecall with anexpressionof gratitudeKeptpositivetoneCall May come froma blocked orunknown number,please answer allcalls around yourappointment timePlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeMade atelephoneappointmentProvideCo-payamountFollowedCo-PayscriptingaddedinterpreternotesUsed OfficeVisit Co-payscripting fora deductibleplanAssignedreferralconnected toCovidrecording fora vaccineapptAddedphonenumber tovideoappointmentThanked themember forcalling KPMade avideovisitConnectedto visitorrecordingConfirmed apptinfo with Date,time,Location/Visittype, andproviderUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"Chartreview toverify ROIMadeOfficeVisitAsked allquestion fromdecision treefor vaccine/fluappointmentScheduledusing ARlinked AR toappointmentUsedHDHP VCCo-Payscriptingaddedappointmentnotes  Close thecall with anexpressionof gratitudeKeptpositivetoneCall May come froma blocked orunknown number,please answer allcalls around yourappointment timePlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeMade atelephoneappointmentProvideCo-payamountFollowedCo-PayscriptingaddedinterpreternotesUsed OfficeVisit Co-payscripting fora deductibleplanAssignedreferralconnected toCovidrecording fora vaccineapptAddedphonenumber tovideoappointmentThanked themember forcalling KPMade avideovisitConnectedto visitorrecordingConfirmed apptinfo with Date,time,Location/Visittype, andproviderUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Chart review to verify ROI
  2. Made Office Visit
  3. Asked all question from decision tree for vaccine/flu appointment
  4. Scheduled using AR
  5. linked AR to appointment
  6. Used HDHP VC Co-Pay scripting
  7. added appointment notes
  8. Close the call with an expression of gratitude
  9. Kept positive tone
  10. Call May come from a blocked or unknown number, please answer all calls around your appointment time
  11. Please log in to KP.org and join your video appointment 15min prior to your appointment time
  12. Made a telephone appointment
  13. Provide Co-pay amount
  14. Followed Co-Pay scripting
  15. added interpreter notes
  16. Used Office Visit Co-pay scripting for a deductible plan
  17. Assigned referral
  18. connected to Covid recording for a vaccine appt
  19. Added phone number to video appointment
  20. Thanked the member for calling KP
  21. Made a video visit
  22. Connected to visitor recording
  23. Confirmed appt info with Date, time, Location/Visit type, and provider
  24. Used telephone Co-pay scripting when scheduling a phone visit "By scheduling this visit you provide consent to bill your health plan. No change to your cost share"