Connectedto visitorrecordingFollowedCo-PayscriptingThanked themember forcalling KPlinked AR toappointmentKeptpositivetoneMadeOfficeVisitCall May come froma blocked orunknown number,please answer allcalls around yourappointment timePlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeMade avideovisitAddedphonenumber tovideoappointmentProvideCo-payamountConfirmed apptinfo with Date,time,Location/Visittype, andproviderconnected toCovidrecording fora vaccineapptaddedinterpreternotesUsedHDHP VCCo-PayscriptingAssignedreferraladdedappointmentnotes  Used OfficeVisit Co-payscripting fora deductibleplanUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"Made atelephoneappointmentAsked allquestion fromdecision treefor vaccine/fluappointmentScheduledusing ARClose thecall with anexpressionof gratitudeChartreview toverify ROIConnectedto visitorrecordingFollowedCo-PayscriptingThanked themember forcalling KPlinked AR toappointmentKeptpositivetoneMadeOfficeVisitCall May come froma blocked orunknown number,please answer allcalls around yourappointment timePlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeMade avideovisitAddedphonenumber tovideoappointmentProvideCo-payamountConfirmed apptinfo with Date,time,Location/Visittype, andproviderconnected toCovidrecording fora vaccineapptaddedinterpreternotesUsedHDHP VCCo-PayscriptingAssignedreferraladdedappointmentnotes  Used OfficeVisit Co-payscripting fora deductibleplanUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"Made atelephoneappointmentAsked allquestion fromdecision treefor vaccine/fluappointmentScheduledusing ARClose thecall with anexpressionof gratitudeChartreview toverify ROI

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Connected to visitor recording
  2. Followed Co-Pay scripting
  3. Thanked the member for calling KP
  4. linked AR to appointment
  5. Kept positive tone
  6. Made Office Visit
  7. Call May come from a blocked or unknown number, please answer all calls around your appointment time
  8. Please log in to KP.org and join your video appointment 15min prior to your appointment time
  9. Made a video visit
  10. Added phone number to video appointment
  11. Provide Co-pay amount
  12. Confirmed appt info with Date, time, Location/Visit type, and provider
  13. connected to Covid recording for a vaccine appt
  14. added interpreter notes
  15. Used HDHP VC Co-Pay scripting
  16. Assigned referral
  17. added appointment notes
  18. Used Office Visit Co-pay scripting for a deductible plan
  19. Used telephone Co-pay scripting when scheduling a phone visit "By scheduling this visit you provide consent to bill your health plan. No change to your cost share"
  20. Made a telephone appointment
  21. Asked all question from decision tree for vaccine/flu appointment
  22. Scheduled using AR
  23. Close the call with an expression of gratitude
  24. Chart review to verify ROI