Call May come froma blocked orunknown number,please answer allcalls around yourappointment timeAsked allquestion fromdecision treefor vaccine/fluappointmentFollowedCo-PayscriptingKeptpositivetoneClose thecall with anexpressionof gratitudeMadeOfficeVisitUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"UsedHDHP VCCo-PayscriptingMade avideovisitMade atelephoneappointmentConnectedto visitorrecordingConfirmed apptinfo with Date,time,Location/Visittype, andproviderconnected toCovidrecording fora vaccineapptChartreview toverify ROIThanked themember forcalling KPaddedappointmentnotes  linked AR toappointmentAssignedreferralUsed OfficeVisit Co-payscripting fora deductibleplanAddedphonenumber tovideoappointmentaddedinterpreternotesPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeProvideCo-payamountScheduledusing ARCall May come froma blocked orunknown number,please answer allcalls around yourappointment timeAsked allquestion fromdecision treefor vaccine/fluappointmentFollowedCo-PayscriptingKeptpositivetoneClose thecall with anexpressionof gratitudeMadeOfficeVisitUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"UsedHDHP VCCo-PayscriptingMade avideovisitMade atelephoneappointmentConnectedto visitorrecordingConfirmed apptinfo with Date,time,Location/Visittype, andproviderconnected toCovidrecording fora vaccineapptChartreview toverify ROIThanked themember forcalling KPaddedappointmentnotes  linked AR toappointmentAssignedreferralUsed OfficeVisit Co-payscripting fora deductibleplanAddedphonenumber tovideoappointmentaddedinterpreternotesPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeProvideCo-payamountScheduledusing AR

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call May come from a blocked or unknown number, please answer all calls around your appointment time
  2. Asked all question from decision tree for vaccine/flu appointment
  3. Followed Co-Pay scripting
  4. Kept positive tone
  5. Close the call with an expression of gratitude
  6. Made Office Visit
  7. Used telephone Co-pay scripting when scheduling a phone visit "By scheduling this visit you provide consent to bill your health plan. No change to your cost share"
  8. Used HDHP VC Co-Pay scripting
  9. Made a video visit
  10. Made a telephone appointment
  11. Connected to visitor recording
  12. Confirmed appt info with Date, time, Location/Visit type, and provider
  13. connected to Covid recording for a vaccine appt
  14. Chart review to verify ROI
  15. Thanked the member for calling KP
  16. added appointment notes
  17. linked AR to appointment
  18. Assigned referral
  19. Used Office Visit Co-pay scripting for a deductible plan
  20. Added phone number to video appointment
  21. added interpreter notes
  22. Please log in to KP.org and join your video appointment 15min prior to your appointment time
  23. Provide Co-pay amount
  24. Scheduled using AR