FollowedCo-PayscriptingUsedHDHP VCCo-PayscriptingAsked allquestion fromdecision treefor vaccine/fluappointmentConnectedto visitorrecordingChartreview toverify ROIProvideCo-payamountKeptpositivetoneUsed OfficeVisit Co-payscripting fora deductibleplanAddedphonenumber tovideoappointmentaddedinterpreternotesaddedappointmentnotes  linked AR toappointmentConfirmed apptinfo with Date,time,Location/Visittype, andproviderClose thecall with anexpressionof gratitudeMadeOfficeVisitPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeMade avideovisitScheduledusing ARAssignedreferralCall May come froma blocked orunknown number,please answer allcalls around yourappointment timeMade atelephoneappointmentUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"connected toCovidrecording fora vaccineapptThanked themember forcalling KPFollowedCo-PayscriptingUsedHDHP VCCo-PayscriptingAsked allquestion fromdecision treefor vaccine/fluappointmentConnectedto visitorrecordingChartreview toverify ROIProvideCo-payamountKeptpositivetoneUsed OfficeVisit Co-payscripting fora deductibleplanAddedphonenumber tovideoappointmentaddedinterpreternotesaddedappointmentnotes  linked AR toappointmentConfirmed apptinfo with Date,time,Location/Visittype, andproviderClose thecall with anexpressionof gratitudeMadeOfficeVisitPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeMade avideovisitScheduledusing ARAssignedreferralCall May come froma blocked orunknown number,please answer allcalls around yourappointment timeMade atelephoneappointmentUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"connected toCovidrecording fora vaccineapptThanked themember forcalling KP

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Followed Co-Pay scripting
  2. Used HDHP VC Co-Pay scripting
  3. Asked all question from decision tree for vaccine/flu appointment
  4. Connected to visitor recording
  5. Chart review to verify ROI
  6. Provide Co-pay amount
  7. Kept positive tone
  8. Used Office Visit Co-pay scripting for a deductible plan
  9. Added phone number to video appointment
  10. added interpreter notes
  11. added appointment notes
  12. linked AR to appointment
  13. Confirmed appt info with Date, time, Location/Visit type, and provider
  14. Close the call with an expression of gratitude
  15. Made Office Visit
  16. Please log in to KP.org and join your video appointment 15min prior to your appointment time
  17. Made a video visit
  18. Scheduled using AR
  19. Assigned referral
  20. Call May come from a blocked or unknown number, please answer all calls around your appointment time
  21. Made a telephone appointment
  22. Used telephone Co-pay scripting when scheduling a phone visit "By scheduling this visit you provide consent to bill your health plan. No change to your cost share"
  23. connected to Covid recording for a vaccine appt
  24. Thanked the member for calling KP