Used telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"MadeOfficeVisitlinked AR toappointmentProvideCo-payamountMade avideovisitPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeMade atelephoneappointmentUsed OfficeVisit Co-payscripting fora deductibleplanFollowedCo-PayscriptingClose thecall with anexpressionof gratitudeConfirmed apptinfo with Date,time,Location/Visittype, andproviderAssignedreferralThanked themember forcalling KPChartreview toverify ROIAddedphonenumber tovideoappointmentConnectedto visitorrecordingUsedHDHP VCCo-PayscriptingAsked allquestion fromdecision treefor vaccine/fluappointmentKeptpositivetoneaddedappointmentnotes  Call May come froma blocked orunknown number,please answer allcalls around yourappointment timeScheduledusing ARaddedinterpreternotesconnected toCovidrecording fora vaccineapptUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"MadeOfficeVisitlinked AR toappointmentProvideCo-payamountMade avideovisitPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeMade atelephoneappointmentUsed OfficeVisit Co-payscripting fora deductibleplanFollowedCo-PayscriptingClose thecall with anexpressionof gratitudeConfirmed apptinfo with Date,time,Location/Visittype, andproviderAssignedreferralThanked themember forcalling KPChartreview toverify ROIAddedphonenumber tovideoappointmentConnectedto visitorrecordingUsedHDHP VCCo-PayscriptingAsked allquestion fromdecision treefor vaccine/fluappointmentKeptpositivetoneaddedappointmentnotes  Call May come froma blocked orunknown number,please answer allcalls around yourappointment timeScheduledusing ARaddedinterpreternotesconnected toCovidrecording fora vaccineappt

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used telephone Co-pay scripting when scheduling a phone visit "By scheduling this visit you provide consent to bill your health plan. No change to your cost share"
  2. Made Office Visit
  3. linked AR to appointment
  4. Provide Co-pay amount
  5. Made a video visit
  6. Please log in to KP.org and join your video appointment 15min prior to your appointment time
  7. Made a telephone appointment
  8. Used Office Visit Co-pay scripting for a deductible plan
  9. Followed Co-Pay scripting
  10. Close the call with an expression of gratitude
  11. Confirmed appt info with Date, time, Location/Visit type, and provider
  12. Assigned referral
  13. Thanked the member for calling KP
  14. Chart review to verify ROI
  15. Added phone number to video appointment
  16. Connected to visitor recording
  17. Used HDHP VC Co-Pay scripting
  18. Asked all question from decision tree for vaccine/flu appointment
  19. Kept positive tone
  20. added appointment notes
  21. Call May come from a blocked or unknown number, please answer all calls around your appointment time
  22. Scheduled using AR
  23. added interpreter notes
  24. connected to Covid recording for a vaccine appt