Connectedto visitorrecordingClose thecall with anexpressionof gratitudeKeptpositivetoneUsedHDHP VCCo-PayscriptingCall May come froma blocked orunknown number,please answer allcalls around yourappointment timeAsked allquestion fromdecision treefor vaccine/fluappointmentconnected toCovidrecording fora vaccineapptFollowedCo-PayscriptingScheduledusing ARaddedappointmentnotes  Thanked themember forcalling KPAddedphonenumber tovideoappointmentChartreview toverify ROIMadeOfficeVisitMade atelephoneappointmentUsed OfficeVisit Co-payscripting fora deductibleplanPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timelinked AR toappointmentaddedinterpreternotesUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"Made avideovisitAssignedreferralConfirmed apptinfo with Date,time,Location/Visittype, andproviderProvideCo-payamountConnectedto visitorrecordingClose thecall with anexpressionof gratitudeKeptpositivetoneUsedHDHP VCCo-PayscriptingCall May come froma blocked orunknown number,please answer allcalls around yourappointment timeAsked allquestion fromdecision treefor vaccine/fluappointmentconnected toCovidrecording fora vaccineapptFollowedCo-PayscriptingScheduledusing ARaddedappointmentnotes  Thanked themember forcalling KPAddedphonenumber tovideoappointmentChartreview toverify ROIMadeOfficeVisitMade atelephoneappointmentUsed OfficeVisit Co-payscripting fora deductibleplanPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timelinked AR toappointmentaddedinterpreternotesUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"Made avideovisitAssignedreferralConfirmed apptinfo with Date,time,Location/Visittype, andproviderProvideCo-payamount

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Connected to visitor recording
  2. Close the call with an expression of gratitude
  3. Kept positive tone
  4. Used HDHP VC Co-Pay scripting
  5. Call May come from a blocked or unknown number, please answer all calls around your appointment time
  6. Asked all question from decision tree for vaccine/flu appointment
  7. connected to Covid recording for a vaccine appt
  8. Followed Co-Pay scripting
  9. Scheduled using AR
  10. added appointment notes
  11. Thanked the member for calling KP
  12. Added phone number to video appointment
  13. Chart review to verify ROI
  14. Made Office Visit
  15. Made a telephone appointment
  16. Used Office Visit Co-pay scripting for a deductible plan
  17. Please log in to KP.org and join your video appointment 15min prior to your appointment time
  18. linked AR to appointment
  19. added interpreter notes
  20. Used telephone Co-pay scripting when scheduling a phone visit "By scheduling this visit you provide consent to bill your health plan. No change to your cost share"
  21. Made a video visit
  22. Assigned referral
  23. Confirmed appt info with Date, time, Location/Visit type, and provider
  24. Provide Co-pay amount