connected toCovidrecording fora vaccineapptAssignedreferraladdedinterpreternotesConfirmed apptinfo with Date,time,Location/Visittype, andprovideraddedappointmentnotes  ProvideCo-payamountClose thecall with anexpressionof gratitudeChartreview toverify ROIlinked AR toappointmentUsedHDHP VCCo-PayscriptingKeptpositivetoneMadeOfficeVisitMade atelephoneappointmentCall May come froma blocked orunknown number,please answer allcalls around yourappointment timeScheduledusing ARUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"Made avideovisitUsed OfficeVisit Co-payscripting fora deductibleplanAddedphonenumber tovideoappointmentPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeAsked allquestion fromdecision treefor vaccine/fluappointmentConnectedto visitorrecordingThanked themember forcalling KPFollowedCo-Payscriptingconnected toCovidrecording fora vaccineapptAssignedreferraladdedinterpreternotesConfirmed apptinfo with Date,time,Location/Visittype, andprovideraddedappointmentnotes  ProvideCo-payamountClose thecall with anexpressionof gratitudeChartreview toverify ROIlinked AR toappointmentUsedHDHP VCCo-PayscriptingKeptpositivetoneMadeOfficeVisitMade atelephoneappointmentCall May come froma blocked orunknown number,please answer allcalls around yourappointment timeScheduledusing ARUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"Made avideovisitUsed OfficeVisit Co-payscripting fora deductibleplanAddedphonenumber tovideoappointmentPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeAsked allquestion fromdecision treefor vaccine/fluappointmentConnectedto visitorrecordingThanked themember forcalling KPFollowedCo-Payscripting

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. connected to Covid recording for a vaccine appt
  2. Assigned referral
  3. added interpreter notes
  4. Confirmed appt info with Date, time, Location/Visit type, and provider
  5. added appointment notes
  6. Provide Co-pay amount
  7. Close the call with an expression of gratitude
  8. Chart review to verify ROI
  9. linked AR to appointment
  10. Used HDHP VC Co-Pay scripting
  11. Kept positive tone
  12. Made Office Visit
  13. Made a telephone appointment
  14. Call May come from a blocked or unknown number, please answer all calls around your appointment time
  15. Scheduled using AR
  16. Used telephone Co-pay scripting when scheduling a phone visit "By scheduling this visit you provide consent to bill your health plan. No change to your cost share"
  17. Made a video visit
  18. Used Office Visit Co-pay scripting for a deductible plan
  19. Added phone number to video appointment
  20. Please log in to KP.org and join your video appointment 15min prior to your appointment time
  21. Asked all question from decision tree for vaccine/flu appointment
  22. Connected to visitor recording
  23. Thanked the member for calling KP
  24. Followed Co-Pay scripting