linked AR toappointmentAsked allquestion fromdecision treefor vaccine/fluappointmentMade atelephoneappointmentUsedHDHP VCCo-PayscriptingScheduledusing ARAssignedreferraladdedinterpreternotesProvideCo-payamountClose thecall with anexpressionof gratitudeThanked themember forcalling KPConfirmed apptinfo with Date,time,Location/Visittype, andproviderUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"KeptpositivetonePlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeaddedappointmentnotes  connected toCovidrecording fora vaccineapptMadeOfficeVisitCall May come froma blocked orunknown number,please answer allcalls around yourappointment timeAddedphonenumber tovideoappointmentConnectedto visitorrecordingUsed OfficeVisit Co-payscripting fora deductibleplanChartreview toverify ROIFollowedCo-PayscriptingMade avideovisitlinked AR toappointmentAsked allquestion fromdecision treefor vaccine/fluappointmentMade atelephoneappointmentUsedHDHP VCCo-PayscriptingScheduledusing ARAssignedreferraladdedinterpreternotesProvideCo-payamountClose thecall with anexpressionof gratitudeThanked themember forcalling KPConfirmed apptinfo with Date,time,Location/Visittype, andproviderUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"KeptpositivetonePlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeaddedappointmentnotes  connected toCovidrecording fora vaccineapptMadeOfficeVisitCall May come froma blocked orunknown number,please answer allcalls around yourappointment timeAddedphonenumber tovideoappointmentConnectedto visitorrecordingUsed OfficeVisit Co-payscripting fora deductibleplanChartreview toverify ROIFollowedCo-PayscriptingMade avideovisit

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. linked AR to appointment
  2. Asked all question from decision tree for vaccine/flu appointment
  3. Made a telephone appointment
  4. Used HDHP VC Co-Pay scripting
  5. Scheduled using AR
  6. Assigned referral
  7. added interpreter notes
  8. Provide Co-pay amount
  9. Close the call with an expression of gratitude
  10. Thanked the member for calling KP
  11. Confirmed appt info with Date, time, Location/Visit type, and provider
  12. Used telephone Co-pay scripting when scheduling a phone visit "By scheduling this visit you provide consent to bill your health plan. No change to your cost share"
  13. Kept positive tone
  14. Please log in to KP.org and join your video appointment 15min prior to your appointment time
  15. added appointment notes
  16. connected to Covid recording for a vaccine appt
  17. Made Office Visit
  18. Call May come from a blocked or unknown number, please answer all calls around your appointment time
  19. Added phone number to video appointment
  20. Connected to visitor recording
  21. Used Office Visit Co-pay scripting for a deductible plan
  22. Chart review to verify ROI
  23. Followed Co-Pay scripting
  24. Made a video visit