Made atelephoneappointmentChartreview toverify ROIKeptpositivetoneClose thecall with anexpressionof gratitudeConfirmed apptinfo with Date,time,Location/Visittype, andproviderConnectedto visitorrecordingAddedphonenumber tovideoappointmentUsedHDHP VCCo-Payscriptingconnected toCovidrecording fora vaccineapptMade avideovisitProvideCo-payamountCall May come froma blocked orunknown number,please answer allcalls around yourappointment timelinked AR toappointmentAssignedreferralUsed OfficeVisit Co-payscripting fora deductibleplanFollowedCo-PayscriptingScheduledusing ARUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"Please log in toKP.org and join yourvideo appointment15min prior to yourappointment timeAsked allquestion fromdecision treefor vaccine/fluappointmentaddedappointmentnotes  addedinterpreternotesMadeOfficeVisitThanked themember forcalling KPMade atelephoneappointmentChartreview toverify ROIKeptpositivetoneClose thecall with anexpressionof gratitudeConfirmed apptinfo with Date,time,Location/Visittype, andproviderConnectedto visitorrecordingAddedphonenumber tovideoappointmentUsedHDHP VCCo-Payscriptingconnected toCovidrecording fora vaccineapptMade avideovisitProvideCo-payamountCall May come froma blocked orunknown number,please answer allcalls around yourappointment timelinked AR toappointmentAssignedreferralUsed OfficeVisit Co-payscripting fora deductibleplanFollowedCo-PayscriptingScheduledusing ARUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"Please log in toKP.org and join yourvideo appointment15min prior to yourappointment timeAsked allquestion fromdecision treefor vaccine/fluappointmentaddedappointmentnotes  addedinterpreternotesMadeOfficeVisitThanked themember forcalling KP

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made a telephone appointment
  2. Chart review to verify ROI
  3. Kept positive tone
  4. Close the call with an expression of gratitude
  5. Confirmed appt info with Date, time, Location/Visit type, and provider
  6. Connected to visitor recording
  7. Added phone number to video appointment
  8. Used HDHP VC Co-Pay scripting
  9. connected to Covid recording for a vaccine appt
  10. Made a video visit
  11. Provide Co-pay amount
  12. Call May come from a blocked or unknown number, please answer all calls around your appointment time
  13. linked AR to appointment
  14. Assigned referral
  15. Used Office Visit Co-pay scripting for a deductible plan
  16. Followed Co-Pay scripting
  17. Scheduled using AR
  18. Used telephone Co-pay scripting when scheduling a phone visit "By scheduling this visit you provide consent to bill your health plan. No change to your cost share"
  19. Please log in to KP.org and join your video appointment 15min prior to your appointment time
  20. Asked all question from decision tree for vaccine/flu appointment
  21. added appointment notes
  22. added interpreter notes
  23. Made Office Visit
  24. Thanked the member for calling KP