MadeOfficeVisitlinked AR toappointmentAsked allquestion fromdecision treefor vaccine/fluappointmentThanked themember forcalling KPUsedHDHP VCCo-PayscriptingUsed OfficeVisit Co-payscripting fora deductibleplanScheduledusing ARPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeCall May come froma blocked orunknown number,please answer allcalls around yourappointment timeMade atelephoneappointmentUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"Addedphonenumber tovideoappointmentProvideCo-payamountAssignedreferralClose thecall with anexpressionof gratitudeFollowedCo-Payscriptingaddedinterpreternotesconnected toCovidrecording fora vaccineapptConnectedto visitorrecordingKeptpositivetoneConfirmed apptinfo with Date,time,Location/Visittype, andproviderChartreview toverify ROIaddedappointmentnotes  Made avideovisitMadeOfficeVisitlinked AR toappointmentAsked allquestion fromdecision treefor vaccine/fluappointmentThanked themember forcalling KPUsedHDHP VCCo-PayscriptingUsed OfficeVisit Co-payscripting fora deductibleplanScheduledusing ARPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeCall May come froma blocked orunknown number,please answer allcalls around yourappointment timeMade atelephoneappointmentUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"Addedphonenumber tovideoappointmentProvideCo-payamountAssignedreferralClose thecall with anexpressionof gratitudeFollowedCo-Payscriptingaddedinterpreternotesconnected toCovidrecording fora vaccineapptConnectedto visitorrecordingKeptpositivetoneConfirmed apptinfo with Date,time,Location/Visittype, andproviderChartreview toverify ROIaddedappointmentnotes  Made avideovisit

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made Office Visit
  2. linked AR to appointment
  3. Asked all question from decision tree for vaccine/flu appointment
  4. Thanked the member for calling KP
  5. Used HDHP VC Co-Pay scripting
  6. Used Office Visit Co-pay scripting for a deductible plan
  7. Scheduled using AR
  8. Please log in to KP.org and join your video appointment 15min prior to your appointment time
  9. Call May come from a blocked or unknown number, please answer all calls around your appointment time
  10. Made a telephone appointment
  11. Used telephone Co-pay scripting when scheduling a phone visit "By scheduling this visit you provide consent to bill your health plan. No change to your cost share"
  12. Added phone number to video appointment
  13. Provide Co-pay amount
  14. Assigned referral
  15. Close the call with an expression of gratitude
  16. Followed Co-Pay scripting
  17. added interpreter notes
  18. connected to Covid recording for a vaccine appt
  19. Connected to visitor recording
  20. Kept positive tone
  21. Confirmed appt info with Date, time, Location/Visit type, and provider
  22. Chart review to verify ROI
  23. added appointment notes
  24. Made a video visit