addedappointmentnotes  Close thecall with anexpressionof gratitudeAddedphonenumber tovideoappointmentConfirmed apptinfo with Date,time,Location/Visittype, andproviderPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"KeptpositivetoneAsked allquestion fromdecision treefor vaccine/fluappointmentCall May come froma blocked orunknown number,please answer allcalls around yourappointment timeUsedHDHP VCCo-Payscriptinglinked AR toappointmentUsed OfficeVisit Co-payscripting fora deductibleplanChartreview toverify ROIConnectedto visitorrecordingScheduledusing ARMadeOfficeVisitProvideCo-payamountMade avideovisitMade atelephoneappointmentAssignedreferraladdedinterpreternotesThanked themember forcalling KPconnected toCovidrecording fora vaccineapptFollowedCo-Payscriptingaddedappointmentnotes  Close thecall with anexpressionof gratitudeAddedphonenumber tovideoappointmentConfirmed apptinfo with Date,time,Location/Visittype, andproviderPlease log in toKP.org and join yourvideo appointment15min prior to yourappointment timeUsed telephone Co-pay scripting whenscheduling a phonevisit "By schedulingthis visit you provideconsent to bill yourhealth plan. No changeto your cost share"KeptpositivetoneAsked allquestion fromdecision treefor vaccine/fluappointmentCall May come froma blocked orunknown number,please answer allcalls around yourappointment timeUsedHDHP VCCo-Payscriptinglinked AR toappointmentUsed OfficeVisit Co-payscripting fora deductibleplanChartreview toverify ROIConnectedto visitorrecordingScheduledusing ARMadeOfficeVisitProvideCo-payamountMade avideovisitMade atelephoneappointmentAssignedreferraladdedinterpreternotesThanked themember forcalling KPconnected toCovidrecording fora vaccineapptFollowedCo-Payscripting

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. added appointment notes
  2. Close the call with an expression of gratitude
  3. Added phone number to video appointment
  4. Confirmed appt info with Date, time, Location/Visit type, and provider
  5. Please log in to KP.org and join your video appointment 15min prior to your appointment time
  6. Used telephone Co-pay scripting when scheduling a phone visit "By scheduling this visit you provide consent to bill your health plan. No change to your cost share"
  7. Kept positive tone
  8. Asked all question from decision tree for vaccine/flu appointment
  9. Call May come from a blocked or unknown number, please answer all calls around your appointment time
  10. Used HDHP VC Co-Pay scripting
  11. linked AR to appointment
  12. Used Office Visit Co-pay scripting for a deductible plan
  13. Chart review to verify ROI
  14. Connected to visitor recording
  15. Scheduled using AR
  16. Made Office Visit
  17. Provide Co-pay amount
  18. Made a video visit
  19. Made a telephone appointment
  20. Assigned referral
  21. added interpreter notes
  22. Thanked the member for calling KP
  23. connected to Covid recording for a vaccine appt
  24. Followed Co-Pay scripting