This bingo card has a free space and 24 words: Connected to visitor recording, Assigned referral, Scheduled using AR, added appointment notes, connected to Covid recording for a vaccine appt, Followed Co-Pay scripting, linked AR to appointment, Used HDHP VC Co-Pay scripting, Made a video visit, Made a telephone appointment, Used Office Visit Co-pay scripting for a deductible plan, Please log in to KP.org and join your video appointment 15min prior to your appointment time, Call May come from a blocked or unknown number, please answer all calls around your appointment time, Confirmed appt info with Date, time, Location/Visit type, and provider, Used telephone Co-pay scripting when scheduling a phone visit "By scheduling this visit you provide consent to bill your health plan. No change to your cost share", Provide Co-pay amount, Made Office Visit, Close the call with an expression of gratitude, Chart review to verify ROI, Added phone number to video appointment, Asked all question from decision tree for vaccine/flu appointment, added interpreter notes, Thanked the member for calling KP and Kept positive tone.
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