For a BAAscenario,how is thegenerosityjudged?ProductselectionWhich section ofthe sellingceremony decideshow the rest of theclient journey willgo?ClientDiscoveryThe wait timein the storeimpacts whichsegment ofthe RED?BeingHospitableEngagingClients withpassion,making themdream aboutGucci worldCREATINGDESIREWhich section isunder focuswhen talkingabout the entireexperience ofthe client?Connectingwith ClientThe CA'Sattitude andintention areobserved inwhich section?Connectingwith clientSincere empathyshown to build arelationship isobserved in whichsection of RED?Creatinga bondSharinginformation aboutthe brand is key toget full 3 points inwhich segment?Creatinga DesireHow can a CAoffer toestablish adirect relationwith the client?BusinessCardHow did the CAtry tounderstand you- observeswhich part ofyour discovery?ClientDiscoveryI have had anacceptableexperience, but notgood enough for meto recommend thisstore to others “UNIMPRESSEDCA'spassiveness/proactivenessis observed inwhichsegment?ClientDiscoveryDoes virtuallyofferingadditional itemsget you points indiscoverysection?NOWhat is the maxnumber of daysyou have toreach out to apurchasescenario client?20daysQuestionsthat leadto adialogueOpenEndeDo CA'sneed togreet/smileat all clientsin the store?YESFor a BAAscenario,how is thegenerosityjudged?ProductselectionWhich section ofthe sellingceremony decideshow the rest of theclient journey willgo?ClientDiscoveryThe wait timein the storeimpacts whichsegment ofthe RED?BeingHospitableEngagingClients withpassion,making themdream aboutGucci worldCREATINGDESIREWhich section isunder focuswhen talkingabout the entireexperience ofthe client?Connectingwith ClientThe CA'Sattitude andintention areobserved inwhich section?Connectingwith clientSincere empathyshown to build arelationship isobserved in whichsection of RED?Creatinga bondSharinginformation aboutthe brand is key toget full 3 points inwhich segment?Creatinga DesireHow can a CAoffer toestablish adirect relationwith the client?BusinessCardHow did the CAtry tounderstand you- observeswhich part ofyour discovery?ClientDiscoveryI have had anacceptableexperience, but notgood enough for meto recommend thisstore to others “UNIMPRESSEDCA'spassiveness/proactivenessis observed inwhichsegment?ClientDiscoveryDoes virtuallyofferingadditional itemsget you points indiscoverysection?NOWhat is the maxnumber of daysyou have toreach out to apurchasescenario client?20daysQuestionsthat leadto adialogueOpenEndeDo CA'sneed togreet/smileat all clientsin the store?YES

R.E.D AND SELLING CEREMONY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Product selection
    For a BAA scenario, how is the generosity judged?
  2. Client Discovery
    Which section of the selling ceremony decides how the rest of the client journey will go?
  3. Being Hospitable
    The wait time in the store impacts which segment of the RED?
  4. CREATING DESIRE
    Engaging Clients with passion, making them dream about Gucci world
  5. Connecting with Client
    Which section is under focus when talking about the entire experience of the client?
  6. Connecting with client
    The CA'S attitude and intention are observed in which section?
  7. Creating a bond
    Sincere empathy shown to build a relationship is observed in which section of RED?
  8. Creating a Desire
    Sharing information about the brand is key to get full 3 points in which segment?
  9. Business Card
    How can a CA offer to establish a direct relation with the client?
  10. Client Discovery
    How did the CA try to understand you - observes which part of your discovery?
  11. UNIMPRESSED
    I have had an acceptable experience, but not good enough for me to recommend this store to others “
  12. Client Discovery
    CA's passiveness /proactiveness is observed in which segment?
  13. NO
    Does virtually offering additional items get you points in discovery section?
  14. 20 days
    What is the max number of days you have to reach out to a purchase scenario client?
  15. Open Ende
    Questions that lead to a dialogue
  16. YES
    Do CA's need to greet/smile at all clients in the store?