Sincere empathyshown to build arelationship isobserved in whichsection of RED?Creatinga bondThe CA'Sattitude andintention areobserved inwhich section?Connectingwith clientDo CA'sneed togreet/smileat all clientsin the store?YESHow can a CAoffer toestablish adirect relationwith the client?BusinessCardCA'spassiveness/proactivenessis observed inwhichsegment?ClientDiscoveryDoes virtuallyofferingadditional itemsget you points indiscoverysection?NOWhich section ofthe sellingceremony decideshow the rest of theclient journey willgo?ClientDiscoveryWhat is the maxnumber of daysyou have toreach out to apurchasescenario client?20daysQuestionsthat leadto adialogueOpenEndeSharinginformation aboutthe brand is key toget full 3 points inwhich segment?Creatinga DesireThe wait timein the storeimpacts whichsegment ofthe RED?BeingHospitableI have had anacceptableexperience, but notgood enough for meto recommend thisstore to others “UNIMPRESSEDWhich section isunder focuswhen talkingabout the entireexperience ofthe client?Connectingwith ClientEngagingClients withpassion,making themdream aboutGucci worldCREATINGDESIREHow did the CAtry tounderstand you- observeswhich part ofyour discovery?ClientDiscoveryFor a BAAscenario,how is thegenerosityjudged?ProductselectionSincere empathyshown to build arelationship isobserved in whichsection of RED?Creatinga bondThe CA'Sattitude andintention areobserved inwhich section?Connectingwith clientDo CA'sneed togreet/smileat all clientsin the store?YESHow can a CAoffer toestablish adirect relationwith the client?BusinessCardCA'spassiveness/proactivenessis observed inwhichsegment?ClientDiscoveryDoes virtuallyofferingadditional itemsget you points indiscoverysection?NOWhich section ofthe sellingceremony decideshow the rest of theclient journey willgo?ClientDiscoveryWhat is the maxnumber of daysyou have toreach out to apurchasescenario client?20daysQuestionsthat leadto adialogueOpenEndeSharinginformation aboutthe brand is key toget full 3 points inwhich segment?Creatinga DesireThe wait timein the storeimpacts whichsegment ofthe RED?BeingHospitableI have had anacceptableexperience, but notgood enough for meto recommend thisstore to others “UNIMPRESSEDWhich section isunder focuswhen talkingabout the entireexperience ofthe client?Connectingwith ClientEngagingClients withpassion,making themdream aboutGucci worldCREATINGDESIREHow did the CAtry tounderstand you- observeswhich part ofyour discovery?ClientDiscoveryFor a BAAscenario,how is thegenerosityjudged?Productselection

R.E.D AND SELLING CEREMONY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Creating a bond
    Sincere empathy shown to build a relationship is observed in which section of RED?
  2. Connecting with client
    The CA'S attitude and intention are observed in which section?
  3. YES
    Do CA's need to greet/smile at all clients in the store?
  4. Business Card
    How can a CA offer to establish a direct relation with the client?
  5. Client Discovery
    CA's passiveness /proactiveness is observed in which segment?
  6. NO
    Does virtually offering additional items get you points in discovery section?
  7. Client Discovery
    Which section of the selling ceremony decides how the rest of the client journey will go?
  8. 20 days
    What is the max number of days you have to reach out to a purchase scenario client?
  9. Open Ende
    Questions that lead to a dialogue
  10. Creating a Desire
    Sharing information about the brand is key to get full 3 points in which segment?
  11. Being Hospitable
    The wait time in the store impacts which segment of the RED?
  12. UNIMPRESSED
    I have had an acceptable experience, but not good enough for me to recommend this store to others “
  13. Connecting with Client
    Which section is under focus when talking about the entire experience of the client?
  14. CREATING DESIRE
    Engaging Clients with passion, making them dream about Gucci world
  15. Client Discovery
    How did the CA try to understand you - observes which part of your discovery?
  16. Product selection
    For a BAA scenario, how is the generosity judged?