Helpeda PeerReviewedineligiblesProvidea claimstatusGot acomplimentfrom amemberExplaineda 'run out'Gaveour faxnumberDe-escalateda callRevieweda carddenialOfferedcounterclaimTook acall abouta checkerrorAssistwith OLaccountsetupReset anOL acctpasswordAte toomuchpastaIssueda newcardDidn't use'wrap'betweencallsYouwereyelled atGreenmanPedersonCallOfferedSubServiceHad agoodholidayweekendClosed 3or morecasesYou wereput onholdUpdateSUBinfoFoundanerrorTook awalk onyourbreakHelpeda PeerReviewedineligiblesProvidea claimstatusGot acomplimentfrom amemberExplaineda 'run out'Gaveour faxnumberDe-escalateda callRevieweda carddenialOfferedcounterclaimTook acall abouta checkerrorAssistwith OLaccountsetupReset anOL acctpasswordAte toomuchpastaIssueda newcardDidn't use'wrap'betweencallsYouwereyelled atGreenmanPedersonCallOfferedSubServiceHad agoodholidayweekendClosed 3or morecasesYou wereput onholdUpdateSUBinfoFoundanerrorTook awalk onyourbreak

Member Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Helped a Peer
  2. Reviewed ineligibles
  3. Provide a claim status
  4. Got a compliment from a member
  5. Explained a 'run out'
  6. Gave our fax number
  7. De-escalated a call
  8. Reviewed a card denial
  9. Offered counter claim
  10. Took a call about a check error
  11. Assist with OL account setup
  12. Reset an OL acct password
  13. Ate too much pasta
  14. Issued a new card
  15. Didn't use 'wrap' between calls
  16. You were yelled at
  17. Greenman Pederson Call
  18. Offered Sub Service
  19. Had a good holiday weekend
  20. Closed 3 or more cases
  21. You were put on hold
  22. Update SUB info
  23. Found an error
  24. Took a walk on your break