Assistwith OLaccountsetupDidn't use'wrap'betweencallsRevieweda carddenialGaveour faxnumberYou wereput onholdAte toomuchpastaOfferedSubServiceTook awalk onyourbreakReset anOL acctpasswordYouwereyelled atUpdateSUBinfoTook acall abouta checkerrorReviewedineligiblesFoundanerrorOfferedcounterclaimGreenmanPedersonCallHad agoodholidayweekendProvidea claimstatusGot acomplimentfrom amemberDe-escalateda callIssueda newcardExplaineda 'run out'Closed 3or morecasesHelpeda PeerAssistwith OLaccountsetupDidn't use'wrap'betweencallsRevieweda carddenialGaveour faxnumberYou wereput onholdAte toomuchpastaOfferedSubServiceTook awalk onyourbreakReset anOL acctpasswordYouwereyelled atUpdateSUBinfoTook acall abouta checkerrorReviewedineligiblesFoundanerrorOfferedcounterclaimGreenmanPedersonCallHad agoodholidayweekendProvidea claimstatusGot acomplimentfrom amemberDe-escalateda callIssueda newcardExplaineda 'run out'Closed 3or morecasesHelpeda Peer

Member Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist with OL account setup
  2. Didn't use 'wrap' between calls
  3. Reviewed a card denial
  4. Gave our fax number
  5. You were put on hold
  6. Ate too much pasta
  7. Offered Sub Service
  8. Took a walk on your break
  9. Reset an OL acct password
  10. You were yelled at
  11. Update SUB info
  12. Took a call about a check error
  13. Reviewed ineligibles
  14. Found an error
  15. Offered counter claim
  16. Greenman Pederson Call
  17. Had a good holiday weekend
  18. Provide a claim status
  19. Got a compliment from a member
  20. De-escalated a call
  21. Issued a new card
  22. Explained a 'run out'
  23. Closed 3 or more cases
  24. Helped a Peer