OfferedSubServiceTook acall abouta checkerrorReviewedineligiblesHelpeda PeerYou wereput onholdGot acomplimentfrom amemberExplaineda 'run out'Providea claimstatusClosed 3or morecasesReset anOL acctpasswordGreenmanPedersonCallAte toomuchpastaIssueda newcardYouwereyelled atGaveour faxnumberOfferedcounterclaimTook awalk onyourbreakDidn't use'wrap'betweencallsHad agoodholidayweekendAssistwith OLaccountsetupRevieweda carddenialFoundanerrorUpdateSUBinfoDe-escalateda callOfferedSubServiceTook acall abouta checkerrorReviewedineligiblesHelpeda PeerYou wereput onholdGot acomplimentfrom amemberExplaineda 'run out'Providea claimstatusClosed 3or morecasesReset anOL acctpasswordGreenmanPedersonCallAte toomuchpastaIssueda newcardYouwereyelled atGaveour faxnumberOfferedcounterclaimTook awalk onyourbreakDidn't use'wrap'betweencallsHad agoodholidayweekendAssistwith OLaccountsetupRevieweda carddenialFoundanerrorUpdateSUBinfoDe-escalateda call

Member Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered Sub Service
  2. Took a call about a check error
  3. Reviewed ineligibles
  4. Helped a Peer
  5. You were put on hold
  6. Got a compliment from a member
  7. Explained a 'run out'
  8. Provide a claim status
  9. Closed 3 or more cases
  10. Reset an OL acct password
  11. Greenman Pederson Call
  12. Ate too much pasta
  13. Issued a new card
  14. You were yelled at
  15. Gave our fax number
  16. Offered counter claim
  17. Took a walk on your break
  18. Didn't use 'wrap' between calls
  19. Had a good holiday weekend
  20. Assist with OL account setup
  21. Reviewed a card denial
  22. Found an error
  23. Update SUB info
  24. De-escalated a call