ReviewedineligiblesClosed 3or morecasesGot acomplimentfrom amemberGaveour faxnumberYouwereyelled atOfferedcounterclaimReset anOL acctpasswordProvidea claimstatusHad agoodholidayweekendTook awalk onyourbreakTook acall abouta checkerrorOfferedSubServiceAssistwith OLaccountsetupExplaineda 'run out'Helpeda PeerRevieweda carddenialDidn't use'wrap'betweencallsIssueda newcardDe-escalateda callGreenmanPedersonCallAte toomuchpastaUpdateSUBinfoYou wereput onholdFoundanerrorReviewedineligiblesClosed 3or morecasesGot acomplimentfrom amemberGaveour faxnumberYouwereyelled atOfferedcounterclaimReset anOL acctpasswordProvidea claimstatusHad agoodholidayweekendTook awalk onyourbreakTook acall abouta checkerrorOfferedSubServiceAssistwith OLaccountsetupExplaineda 'run out'Helpeda PeerRevieweda carddenialDidn't use'wrap'betweencallsIssueda newcardDe-escalateda callGreenmanPedersonCallAte toomuchpastaUpdateSUBinfoYou wereput onholdFoundanerror

Member Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reviewed ineligibles
  2. Closed 3 or more cases
  3. Got a compliment from a member
  4. Gave our fax number
  5. You were yelled at
  6. Offered counter claim
  7. Reset an OL acct password
  8. Provide a claim status
  9. Had a good holiday weekend
  10. Took a walk on your break
  11. Took a call about a check error
  12. Offered Sub Service
  13. Assist with OL account setup
  14. Explained a 'run out'
  15. Helped a Peer
  16. Reviewed a card denial
  17. Didn't use 'wrap' between calls
  18. Issued a new card
  19. De-escalated a call
  20. Greenman Pederson Call
  21. Ate too much pasta
  22. Update SUB info
  23. You were put on hold
  24. Found an error