OfferedcounterclaimExplaineda 'run out'Closed 3or morecasesProvidea claimstatusHelpeda PeerIssueda newcardReviewedineligiblesYou wereput onholdAssistwith OLaccountsetupOfferedSubServiceUpdateSUBinfoTook acall abouta checkerrorRevieweda carddenialReset anOL acctpasswordTook awalk onyourbreakDe-escalateda callGaveour faxnumberAte toomuchpastaFoundanerrorGot acomplimentfrom amemberYouwereyelled atGreenmanPedersonCallDidn't use'wrap'betweencallsHad agoodholidayweekendOfferedcounterclaimExplaineda 'run out'Closed 3or morecasesProvidea claimstatusHelpeda PeerIssueda newcardReviewedineligiblesYou wereput onholdAssistwith OLaccountsetupOfferedSubServiceUpdateSUBinfoTook acall abouta checkerrorRevieweda carddenialReset anOL acctpasswordTook awalk onyourbreakDe-escalateda callGaveour faxnumberAte toomuchpastaFoundanerrorGot acomplimentfrom amemberYouwereyelled atGreenmanPedersonCallDidn't use'wrap'betweencallsHad agoodholidayweekend

Member Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered counter claim
  2. Explained a 'run out'
  3. Closed 3 or more cases
  4. Provide a claim status
  5. Helped a Peer
  6. Issued a new card
  7. Reviewed ineligibles
  8. You were put on hold
  9. Assist with OL account setup
  10. Offered Sub Service
  11. Update SUB info
  12. Took a call about a check error
  13. Reviewed a card denial
  14. Reset an OL acct password
  15. Took a walk on your break
  16. De-escalated a call
  17. Gave our fax number
  18. Ate too much pasta
  19. Found an error
  20. Got a compliment from a member
  21. You were yelled at
  22. Greenman Pederson Call
  23. Didn't use 'wrap' between calls
  24. Had a good holiday weekend