Assistwith OLaccountsetupReviewedineligiblesGaveour faxnumberGot acomplimentfrom amemberIssueda newcardYouwereyelled atYou wereput onholdHad agoodholidayweekendUpdateSUBinfoRevieweda carddenialTook acall abouta checkerrorOfferedcounterclaimAte toomuchpastaClosed 3or morecasesProvidea claimstatusFoundanerrorDidn't use'wrap'betweencallsGreenmanPedersonCallDe-escalateda callTook awalk onyourbreakExplaineda 'run out'Reset anOL acctpasswordOfferedSubServiceHelpeda PeerAssistwith OLaccountsetupReviewedineligiblesGaveour faxnumberGot acomplimentfrom amemberIssueda newcardYouwereyelled atYou wereput onholdHad agoodholidayweekendUpdateSUBinfoRevieweda carddenialTook acall abouta checkerrorOfferedcounterclaimAte toomuchpastaClosed 3or morecasesProvidea claimstatusFoundanerrorDidn't use'wrap'betweencallsGreenmanPedersonCallDe-escalateda callTook awalk onyourbreakExplaineda 'run out'Reset anOL acctpasswordOfferedSubServiceHelpeda Peer

Member Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Assist with OL account setup
  2. Reviewed ineligibles
  3. Gave our fax number
  4. Got a compliment from a member
  5. Issued a new card
  6. You were yelled at
  7. You were put on hold
  8. Had a good holiday weekend
  9. Update SUB info
  10. Reviewed a card denial
  11. Took a call about a check error
  12. Offered counter claim
  13. Ate too much pasta
  14. Closed 3 or more cases
  15. Provide a claim status
  16. Found an error
  17. Didn't use 'wrap' between calls
  18. Greenman Pederson Call
  19. De-escalated a call
  20. Took a walk on your break
  21. Explained a 'run out'
  22. Reset an OL acct password
  23. Offered Sub Service
  24. Helped a Peer