Positivetone ofvoiceGreetedpassengerswith a warmsmileNodded yourhead to conveythat youagreed/ waspaying attentionWas awareof the otherparty's spaceas to notinvadeAnsweredquestionscorrectlyLeanedforward toshowspeaker yourinterestMaintainedeye contactwhilecommunicatingGoodgrooming ofappearanceUsed simple/comprehensivewordsAvoidedusingcomplicatedvocabularyShowed apositivefacialexpressionIntroducedyourselfTook a deepbreath beforesayingsomethingrashActivelylistenedSmiled andshowedinterestduring aconversationThinkbeforespeakingUsedconciselanguageAskedopen-endedquestionsAvoidedcrossingyour armsWas patient with acolleague/passengerWent theextra milefor apassengerSolvedaconflictAvoidedbeingjudgmentalor beingstereotypicalConsideredthe positionof the otherpartyPositivetone ofvoiceGreetedpassengerswith a warmsmileNodded yourhead to conveythat youagreed/ waspaying attentionWas awareof the otherparty's spaceas to notinvadeAnsweredquestionscorrectlyLeanedforward toshowspeaker yourinterestMaintainedeye contactwhilecommunicatingGoodgrooming ofappearanceUsed simple/comprehensivewordsAvoidedusingcomplicatedvocabularyShowed apositivefacialexpressionIntroducedyourselfTook a deepbreath beforesayingsomethingrashActivelylistenedSmiled andshowedinterestduring aconversationThinkbeforespeakingUsedconciselanguageAskedopen-endedquestionsAvoidedcrossingyour armsWas patient with acolleague/passengerWent theextra milefor apassengerSolvedaconflictAvoidedbeingjudgmentalor beingstereotypicalConsideredthe positionof the otherparty

Bingo at work! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Positive tone of voice
  2. Greeted passengers with a warm smile
  3. Nodded your head to convey that you agreed/ was paying attention
  4. Was aware of the other party's space as to not invade
  5. Answered questions correctly
  6. Leaned forward to show speaker your interest
  7. Maintained eye contact while communicating
  8. Good grooming of appearance
  9. Used simple/ comprehensive words
  10. Avoided using complicated vocabulary
  11. Showed a positive facial expression
  12. Introduced yourself
  13. Took a deep breath before saying something rash
  14. Actively listened
  15. Smiled and showed interest during a conversation
  16. Think before speaking
  17. Used concise language
  18. Asked open-ended questions
  19. Avoided crossing your arms
  20. Was patient with a colleague/passenger
  21. Went the extra mile for a passenger
  22. Solved a conflict
  23. Avoided being judgmental or being stereotypical
  24. Considered the position of the other party