This bingo card has a free space and 24 words: Maintained eye contact while communicating, Greeted passengers with a warm smile, Used simple/ comprehensive words, Solved a conflict, Leaned forward to show speaker your interest, Think before speaking, Nodded your head to convey that you agreed/ was paying attention, Showed a positive facial expression, Was aware of the other party's space as to not invade, Avoided being judgmental or being stereotypical, Asked open-ended questions, Went the extra mile for a passenger, Was patient with a colleague/passenger, Actively listened, Took a deep breath before saying something rash, Considered the position of the other party, Answered questions correctly, Smiled and showed interest during a conversation, Used concise language, Good grooming of appearance, Avoided using complicated vocabulary, Introduced yourself, Avoided crossing your arms and Positive tone of voice.
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