Guest askingfor help withtickets boughtthroughTicketmasterGuestdemandingto speak to asupervisor /managerReceivedthe wrongtaxdocument"Do youhave anybuffets?"Guest wants taxdocumentsmailed to them,but won't comein or notarize arequestGuest disputingtheir offers, "Ideserve WAYmore for howmuch I play!"Guest claimsbus didn'tstop where itwassupposed to"How come Iwon mysession butnot the slottournament?Askingto pagea guestGuestkicked outbysecurityGuest askingfor multiplebus stoptimes /locationsGuestcomplaintabout ourCOVIDpoliciesGuest withno offers / noplay wants acompHaving torepeatyourself3+ times"Why haven'tI receivedmy taxdocumentyet?"Guest withno / expiredRewardscard wantsbus passGuest wantstospeak to /change theirhostGuestcomplaintabout busdriversRequestto changePINAsking if ateammember isworkingtoday"How do Iget to yourpropertyfrom ____?"TM callingfor HumanResources"Can I usea pictureof my IDto get in?""Can I pickup my giftafter thegiveaway?"Guest wantsthe phonenumber toone of thebusesGuest askingfor help withtickets boughtthroughTicketmasterGuestdemandingto speak to asupervisor /managerReceivedthe wrongtaxdocument"Do youhave anybuffets?"Guest wants taxdocumentsmailed to them,but won't comein or notarize arequestGuest disputingtheir offers, "Ideserve WAYmore for howmuch I play!"Guest claimsbus didn'tstop where itwassupposed to"How come Iwon mysession butnot the slottournament?Askingto pagea guestGuestkicked outbysecurityGuest askingfor multiplebus stoptimes /locationsGuestcomplaintabout ourCOVIDpoliciesGuest withno offers / noplay wants acompHaving torepeatyourself3+ times"Why haven'tI receivedmy taxdocumentyet?"Guest withno / expiredRewardscard wantsbus passGuest wantstospeak to /change theirhostGuestcomplaintabout busdriversRequestto changePINAsking if ateammember isworkingtoday"How do Iget to yourpropertyfrom ____?"TM callingfor HumanResources"Can I usea pictureof my IDto get in?""Can I pickup my giftafter thegiveaway?"Guest wantsthe phonenumber toone of thebuses

Guest Services - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. S-Guest asking for help with tickets bought through Ticketmaster
  2. E-Guest demanding to speak to a supervisor / manager
  3. S-Received the wrong tax document
  4. U-"Do you have any buffets?"
  5. S-Guest wants tax documents mailed to them, but won't come in or notarize a request
  6. E-Guest disputing their offers, "I deserve WAY more for how much I play!"
  7. T-Guest claims bus didn't stop where it was supposed to
  8. U-"How come I won my session but not the slot tournament?
  9. G-Asking to page a guest
  10. E-Guest kicked out by security
  11. T-Guest asking for multiple bus stop times / locations
  12. E-Guest complaint about our COVID policies
  13. G-Guest with no offers / no play wants a comp
  14. E-Having to repeat yourself 3+ times
  15. S-"Why haven't I received my tax document yet?"
  16. T-Guest with no / expired Rewards card wants bus pass
  17. G-Guest wants to speak to / change their host
  18. T-Guest complaint about bus drivers
  19. G-Request to change PIN
  20. G-Asking if a team member is working today
  21. U-"How do I get to your property from ____?"
  22. S-TM calling for Human Resources
  23. U-"Can I use a picture of my ID to get in?"
  24. U-"Can I pick up my gift after the giveaway?"
  25. T-Guest wants the phone number to one of the buses