Guestkicked outbysecurity"Can I pickup my giftafter thegiveaway?"Requestto changePINAskingto pagea guestGuestcomplaintabout busdrivers"Do youhave anybuffets?"Guest disputingtheir offers, "Ideserve WAYmore for howmuch I play!"TM callingfor HumanResources"How do Iget to yourpropertyfrom ____?"Guest wants taxdocumentsmailed to them,but won't comein or notarize arequestGuest askingfor help withtickets boughtthroughTicketmaster"How come Iwon mysession butnot the slottournament?"Why haven'tI receivedmy taxdocumentyet?"Guestcomplaintabout ourCOVIDpoliciesGuestdemandingto speak to asupervisor /managerGuest withno offers / noplay wants acompReceivedthe wrongtaxdocument"Can I usea pictureof my IDto get in?"Guest wantstospeak to /change theirhostGuest wantsthe phonenumber toone of thebusesGuest askingfor multiplebus stoptimes /locationsAsking if ateammember isworkingtodayGuest claimsbus didn'tstop where itwassupposed toGuest withno / expiredRewardscard wantsbus passHaving torepeatyourself3+ timesGuestkicked outbysecurity"Can I pickup my giftafter thegiveaway?"Requestto changePINAskingto pagea guestGuestcomplaintabout busdrivers"Do youhave anybuffets?"Guest disputingtheir offers, "Ideserve WAYmore for howmuch I play!"TM callingfor HumanResources"How do Iget to yourpropertyfrom ____?"Guest wants taxdocumentsmailed to them,but won't comein or notarize arequestGuest askingfor help withtickets boughtthroughTicketmaster"How come Iwon mysession butnot the slottournament?"Why haven'tI receivedmy taxdocumentyet?"Guestcomplaintabout ourCOVIDpoliciesGuestdemandingto speak to asupervisor /managerGuest withno offers / noplay wants acompReceivedthe wrongtaxdocument"Can I usea pictureof my IDto get in?"Guest wantstospeak to /change theirhostGuest wantsthe phonenumber toone of thebusesGuest askingfor multiplebus stoptimes /locationsAsking if ateammember isworkingtodayGuest claimsbus didn'tstop where itwassupposed toGuest withno / expiredRewardscard wantsbus passHaving torepeatyourself3+ times

Guest Services - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. E-Guest kicked out by security
  2. U-"Can I pick up my gift after the giveaway?"
  3. G-Request to change PIN
  4. G-Asking to page a guest
  5. T-Guest complaint about bus drivers
  6. U-"Do you have any buffets?"
  7. E-Guest disputing their offers, "I deserve WAY more for how much I play!"
  8. S-TM calling for Human Resources
  9. U-"How do I get to your property from ____?"
  10. S-Guest wants tax documents mailed to them, but won't come in or notarize a request
  11. S-Guest asking for help with tickets bought through Ticketmaster
  12. U-"How come I won my session but not the slot tournament?
  13. S-"Why haven't I received my tax document yet?"
  14. E-Guest complaint about our COVID policies
  15. E-Guest demanding to speak to a supervisor / manager
  16. G-Guest with no offers / no play wants a comp
  17. S-Received the wrong tax document
  18. U-"Can I use a picture of my ID to get in?"
  19. G-Guest wants to speak to / change their host
  20. T-Guest wants the phone number to one of the buses
  21. T-Guest asking for multiple bus stop times / locations
  22. G-Asking if a team member is working today
  23. T-Guest claims bus didn't stop where it was supposed to
  24. T-Guest with no / expired Rewards card wants bus pass
  25. E-Having to repeat yourself 3+ times