Guest askingfor multiplebus stoptimes /locationsRequestto changePINTM callingfor HumanResourcesReceivedthe wrongtaxdocument"How do Iget to yourpropertyfrom ____?"Guest askingfor help withtickets boughtthroughTicketmaster"Why haven'tI receivedmy taxdocumentyet?""Can I pickup my giftafter thegiveaway?"Guest wantstospeak to /change theirhostAskingto pagea guestGuestcomplaintabout ourCOVIDpoliciesHaving torepeatyourself3+ timesGuest wants taxdocumentsmailed to them,but won't comein or notarize arequestGuestkicked outbysecurity"How come Iwon mysession butnot the slottournament?Guestdemandingto speak to asupervisor /managerGuest wantsthe phonenumber toone of thebuses"Can I usea pictureof my IDto get in?"Asking if ateammember isworkingtoday"Do youhave anybuffets?"Guest claimsbus didn'tstop where itwassupposed toGuest withno / expiredRewardscard wantsbus passGuest disputingtheir offers, "Ideserve WAYmore for howmuch I play!"Guest withno offers / noplay wants acompGuestcomplaintabout busdriversGuest askingfor multiplebus stoptimes /locationsRequestto changePINTM callingfor HumanResourcesReceivedthe wrongtaxdocument"How do Iget to yourpropertyfrom ____?"Guest askingfor help withtickets boughtthroughTicketmaster"Why haven'tI receivedmy taxdocumentyet?""Can I pickup my giftafter thegiveaway?"Guest wantstospeak to /change theirhostAskingto pagea guestGuestcomplaintabout ourCOVIDpoliciesHaving torepeatyourself3+ timesGuest wants taxdocumentsmailed to them,but won't comein or notarize arequestGuestkicked outbysecurity"How come Iwon mysession butnot the slottournament?Guestdemandingto speak to asupervisor /managerGuest wantsthe phonenumber toone of thebuses"Can I usea pictureof my IDto get in?"Asking if ateammember isworkingtoday"Do youhave anybuffets?"Guest claimsbus didn'tstop where itwassupposed toGuest withno / expiredRewardscard wantsbus passGuest disputingtheir offers, "Ideserve WAYmore for howmuch I play!"Guest withno offers / noplay wants acompGuestcomplaintabout busdrivers

Guest Services - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. T-Guest asking for multiple bus stop times / locations
  2. G-Request to change PIN
  3. S-TM calling for Human Resources
  4. S-Received the wrong tax document
  5. U-"How do I get to your property from ____?"
  6. S-Guest asking for help with tickets bought through Ticketmaster
  7. S-"Why haven't I received my tax document yet?"
  8. U-"Can I pick up my gift after the giveaway?"
  9. G-Guest wants to speak to / change their host
  10. G-Asking to page a guest
  11. E-Guest complaint about our COVID policies
  12. E-Having to repeat yourself 3+ times
  13. S-Guest wants tax documents mailed to them, but won't come in or notarize a request
  14. E-Guest kicked out by security
  15. U-"How come I won my session but not the slot tournament?
  16. E-Guest demanding to speak to a supervisor / manager
  17. T-Guest wants the phone number to one of the buses
  18. U-"Can I use a picture of my ID to get in?"
  19. G-Asking if a team member is working today
  20. U-"Do you have any buffets?"
  21. T-Guest claims bus didn't stop where it was supposed to
  22. T-Guest with no / expired Rewards card wants bus pass
  23. E-Guest disputing their offers, "I deserve WAY more for how much I play!"
  24. G-Guest with no offers / no play wants a comp
  25. T-Guest complaint about bus drivers