Receivedthe wrongtaxdocumentGuestcomplaintabout busdriversHaving torepeatyourself3+ times"Can I pickup my giftafter thegiveaway?"Guestdemandingto speak to asupervisor /managerAsking if ateammember isworkingtoday"How come Iwon mysession butnot the slottournament?Guest withno / expiredRewardscard wantsbus passGuestcomplaintabout ourCOVIDpolicies"Do youhave anybuffets?"Guest disputingtheir offers, "Ideserve WAYmore for howmuch I play!"Guest withno offers / noplay wants acompGuest askingfor multiplebus stoptimes /locationsGuestkicked outbysecurityGuest wantsthe phonenumber toone of thebusesGuest askingfor help withtickets boughtthroughTicketmasterAskingto pagea guestGuest wantstospeak to /change theirhostTM callingfor HumanResourcesRequestto changePIN"Can I usea pictureof my IDto get in?"Guest claimsbus didn'tstop where itwassupposed to"How do Iget to yourpropertyfrom ____?"Guest wants taxdocumentsmailed to them,but won't comein or notarize arequest"Why haven'tI receivedmy taxdocumentyet?"Receivedthe wrongtaxdocumentGuestcomplaintabout busdriversHaving torepeatyourself3+ times"Can I pickup my giftafter thegiveaway?"Guestdemandingto speak to asupervisor /managerAsking if ateammember isworkingtoday"How come Iwon mysession butnot the slottournament?Guest withno / expiredRewardscard wantsbus passGuestcomplaintabout ourCOVIDpolicies"Do youhave anybuffets?"Guest disputingtheir offers, "Ideserve WAYmore for howmuch I play!"Guest withno offers / noplay wants acompGuest askingfor multiplebus stoptimes /locationsGuestkicked outbysecurityGuest wantsthe phonenumber toone of thebusesGuest askingfor help withtickets boughtthroughTicketmasterAskingto pagea guestGuest wantstospeak to /change theirhostTM callingfor HumanResourcesRequestto changePIN"Can I usea pictureof my IDto get in?"Guest claimsbus didn'tstop where itwassupposed to"How do Iget to yourpropertyfrom ____?"Guest wants taxdocumentsmailed to them,but won't comein or notarize arequest"Why haven'tI receivedmy taxdocumentyet?"

Guest Services - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. S-Received the wrong tax document
  2. T-Guest complaint about bus drivers
  3. E-Having to repeat yourself 3+ times
  4. U-"Can I pick up my gift after the giveaway?"
  5. E-Guest demanding to speak to a supervisor / manager
  6. G-Asking if a team member is working today
  7. U-"How come I won my session but not the slot tournament?
  8. T-Guest with no / expired Rewards card wants bus pass
  9. E-Guest complaint about our COVID policies
  10. U-"Do you have any buffets?"
  11. E-Guest disputing their offers, "I deserve WAY more for how much I play!"
  12. G-Guest with no offers / no play wants a comp
  13. T-Guest asking for multiple bus stop times / locations
  14. E-Guest kicked out by security
  15. T-Guest wants the phone number to one of the buses
  16. S-Guest asking for help with tickets bought through Ticketmaster
  17. G-Asking to page a guest
  18. G-Guest wants to speak to / change their host
  19. S-TM calling for Human Resources
  20. G-Request to change PIN
  21. U-"Can I use a picture of my ID to get in?"
  22. T-Guest claims bus didn't stop where it was supposed to
  23. U-"How do I get to your property from ____?"
  24. S-Guest wants tax documents mailed to them, but won't come in or notarize a request
  25. S-"Why haven't I received my tax document yet?"