Guestcomplaintabout busdrivers"Can I usea pictureof my IDto get in?"Guest wants taxdocumentsmailed to them,but won't comein or notarize arequestGuestkicked outbysecurityAsking if ateammember isworkingtodayReceivedthe wrongtaxdocument"Why haven'tI receivedmy taxdocumentyet?""Can I pickup my giftafter thegiveaway?"Guest withno / expiredRewardscard wantsbus pass"How come Iwon mysession butnot the slottournament?Guest wantstospeak to /change theirhostGuest claimsbus didn'tstop where itwassupposed to"How do Iget to yourpropertyfrom ____?"Guest withno offers / noplay wants acompGuest disputingtheir offers, "Ideserve WAYmore for howmuch I play!"Guest askingfor help withtickets boughtthroughTicketmaster"Do youhave anybuffets?"Guest askingfor multiplebus stoptimes /locationsGuest wantsthe phonenumber toone of thebusesAskingto pagea guestGuestcomplaintabout ourCOVIDpoliciesRequestto changePINTM callingfor HumanResourcesHaving torepeatyourself3+ timesGuestdemandingto speak to asupervisor /managerGuestcomplaintabout busdrivers"Can I usea pictureof my IDto get in?"Guest wants taxdocumentsmailed to them,but won't comein or notarize arequestGuestkicked outbysecurityAsking if ateammember isworkingtodayReceivedthe wrongtaxdocument"Why haven'tI receivedmy taxdocumentyet?""Can I pickup my giftafter thegiveaway?"Guest withno / expiredRewardscard wantsbus pass"How come Iwon mysession butnot the slottournament?Guest wantstospeak to /change theirhostGuest claimsbus didn'tstop where itwassupposed to"How do Iget to yourpropertyfrom ____?"Guest withno offers / noplay wants acompGuest disputingtheir offers, "Ideserve WAYmore for howmuch I play!"Guest askingfor help withtickets boughtthroughTicketmaster"Do youhave anybuffets?"Guest askingfor multiplebus stoptimes /locationsGuest wantsthe phonenumber toone of thebusesAskingto pagea guestGuestcomplaintabout ourCOVIDpoliciesRequestto changePINTM callingfor HumanResourcesHaving torepeatyourself3+ timesGuestdemandingto speak to asupervisor /manager

Guest Services - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. T-Guest complaint about bus drivers
  2. U-"Can I use a picture of my ID to get in?"
  3. S-Guest wants tax documents mailed to them, but won't come in or notarize a request
  4. E-Guest kicked out by security
  5. G-Asking if a team member is working today
  6. S-Received the wrong tax document
  7. S-"Why haven't I received my tax document yet?"
  8. U-"Can I pick up my gift after the giveaway?"
  9. T-Guest with no / expired Rewards card wants bus pass
  10. U-"How come I won my session but not the slot tournament?
  11. G-Guest wants to speak to / change their host
  12. T-Guest claims bus didn't stop where it was supposed to
  13. U-"How do I get to your property from ____?"
  14. G-Guest with no offers / no play wants a comp
  15. E-Guest disputing their offers, "I deserve WAY more for how much I play!"
  16. S-Guest asking for help with tickets bought through Ticketmaster
  17. U-"Do you have any buffets?"
  18. T-Guest asking for multiple bus stop times / locations
  19. T-Guest wants the phone number to one of the buses
  20. G-Asking to page a guest
  21. E-Guest complaint about our COVID policies
  22. G-Request to change PIN
  23. S-TM calling for Human Resources
  24. E-Having to repeat yourself 3+ times
  25. E-Guest demanding to speak to a supervisor / manager