(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Spoke to someone about recharacterizations
Drank at least 2 liters of water in a day
Gave a client Fidelity's mailing address
Entered a new Service Request
Finished a tax-training module
Advocated for a client or had a client advocate for themselves
Did something meditative
Tried something new (food, activity, etc)
Waited on hold for less than 2 minutes
Talked to someone on a Help Desk team
Said, "That's an excellent question for a tax professional."
Sent a Fidelity Shout-Out to a colleague or friend
Waited on hold for more than 10 minutes
Dealt with a NIGO request
Took some time to reset after a tough interaction
Did not make the kicker for Tax Season Incentive*
Complimented a colleague
Used your break/OPA time
Played a game today
Gave someone (or something) a hug
Used Language Line services
Worked OT during your lunch
Went out for lunch (or ordered in)
Discussed Roth conversions
Used mainframe
Helped client fill out online or paper form
Consulted with a team outside your role
Had a career conversation with a peer
Went for a walk
De-escalated a tough situation
Received a compliment from a colleague
Left a voicemail message
Still eligible the kicker for Tax Season Incentive*
Clarified a question clearly, i.e. restated something without using industry language
