"Let's tryto makeit right"Take aselfie onbreakSmilewhen youanswerthe call"Whatwe cando is...""It soundslike you didthe rightthing youcould""Let's seewhatoptionswe have"Showimmediateempathyfor decline"I amhere tohelp you""I can seewhy youwould befrustrated""Fraudis notfun""We reallyappreciateyourbusiness"Do adance"I knowyou've spenta lot of timeon this""Thankyou foryour time""It'simportantwe get itfixed"Smilewhen youanswerthe call"I'm goingto takecare of thisfor you""I knowyour timeisvaluable""Let's goahead andget thatdone!""If I amunderstandingcorrectly..."Countto 10Tell a"Dad' joketo yourcustomerTell yourcustomerhow you aretaking careof them."I'm glad youcontacted usabout this""Let's tryto makeit right"Take aselfie onbreakSmilewhen youanswerthe call"Whatwe cando is...""It soundslike you didthe rightthing youcould""Let's seewhatoptionswe have"Showimmediateempathyfor decline"I amhere tohelp you""I can seewhy youwould befrustrated""Fraudis notfun""We reallyappreciateyourbusiness"Do adance"I knowyou've spenta lot of timeon this""Thankyou foryour time""It'simportantwe get itfixed"Smilewhen youanswerthe call"I'm goingto takecare of thisfor you""I knowyour timeisvaluable""Let's goahead andget thatdone!""If I amunderstandingcorrectly..."Countto 10Tell a"Dad' joketo yourcustomerTell yourcustomerhow you aretaking careof them."I'm glad youcontacted usabout this"

Empathy and Advocacy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Let's try to make it right"
  2. Take a selfie on break
  3. Smile when you answer the call
  4. "What we can do is..."
  5. "It sounds like you did the right thing you could"
  6. "Let's see what options we have"
  7. Show immediate empathy for decline
  8. "I am here to help you"
  9. "I can see why you would be frustrated"
  10. "Fraud is not fun"
  11. "We really appreciate your business"
  12. Do a dance
  13. "I know you've spent a lot of time on this"
  14. "Thank you for your time"
  15. "It's important we get it fixed"
  16. Smile when you answer the call
  17. "I'm going to take care of this for you"
  18. "I know your time is valuable"
  19. "Let's go ahead and get that done!"
  20. "If I am understanding correctly..."
  21. Count to 10
  22. Tell a "Dad' joke to your customer
  23. Tell your customer how you are taking care of them.
  24. "I'm glad you contacted us about this"