(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"It's important we get it fixed"
"I can see why you would be frustrated"
Do a dance
"I know your time is valuable"
"It sounds like you did the right thing you could"
"I'm glad you contacted us about this"
Take a selfie on break
"Let's try to make it right"
Tell your customer how you are taking care of them.
