(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Smile when you answer the call
Tell a "Dad' joke to your customer
"Thank you for your time"
Show immediate empathy for decline
Take a selfie on break
"I can see why you would be frustrated"
"I know your time is valuable"
"Fraud is not fun"
"It's important we get it fixed"
"I'm going to take care of this for you"
"I'm glad you contacted us about this"
"Let's try to make it right"
"Let's go ahead and get that done!"
"If I am understanding correctly..."
"It sounds like you did the right thing you could"
Smile when you answer the call
Tell your customer how you are taking care of them.
