Smilewhen youanswerthe call"We reallyappreciateyourbusiness""I knowyou've spenta lot of timeon this""It soundslike you didthe rightthing youcould"Smilewhen youanswerthe call"If I amunderstandingcorrectly...""Thankyou foryour time"Take aselfie onbreak"Whatwe cando is..."Tell a"Dad' joketo yourcustomer"I knowyour timeisvaluable"Do adanceCountto 10"Let's seewhatoptionswe have"Tell yourcustomerhow you aretaking careof them."Fraudis notfun""Let's tryto makeit right""I can seewhy youwould befrustrated""I'm glad youcontacted usabout this""I amhere tohelp you""I'm goingto takecare of thisfor you"Showimmediateempathyfor decline"Let's goahead andget thatdone!""It'simportantwe get itfixed"Smilewhen youanswerthe call"We reallyappreciateyourbusiness""I knowyou've spenta lot of timeon this""It soundslike you didthe rightthing youcould"Smilewhen youanswerthe call"If I amunderstandingcorrectly...""Thankyou foryour time"Take aselfie onbreak"Whatwe cando is..."Tell a"Dad' joketo yourcustomer"I knowyour timeisvaluable"Do adanceCountto 10"Let's seewhatoptionswe have"Tell yourcustomerhow you aretaking careof them."Fraudis notfun""Let's tryto makeit right""I can seewhy youwould befrustrated""I'm glad youcontacted usabout this""I amhere tohelp you""I'm goingto takecare of thisfor you"Showimmediateempathyfor decline"Let's goahead andget thatdone!""It'simportantwe get itfixed"

Empathy and Advocacy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smile when you answer the call
  2. "We really appreciate your business"
  3. "I know you've spent a lot of time on this"
  4. "It sounds like you did the right thing you could"
  5. Smile when you answer the call
  6. "If I am understanding correctly..."
  7. "Thank you for your time"
  8. Take a selfie on break
  9. "What we can do is..."
  10. Tell a "Dad' joke to your customer
  11. "I know your time is valuable"
  12. Do a dance
  13. Count to 10
  14. "Let's see what options we have"
  15. Tell your customer how you are taking care of them.
  16. "Fraud is not fun"
  17. "Let's try to make it right"
  18. "I can see why you would be frustrated"
  19. "I'm glad you contacted us about this"
  20. "I am here to help you"
  21. "I'm going to take care of this for you"
  22. Show immediate empathy for decline
  23. "Let's go ahead and get that done!"
  24. "It's important we get it fixed"