Empathy and Advocacy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "Let's try to make it right"
2. Smile when you answer the call
3. Count to 10
4. "We really appreciate your business"
5. "I'm going to take care of this for you"
6. "It's important we get it fixed"
7. Tell your customer how you are taking care of them.
8. "It sounds like you did the right thing you could"
9. "If I am understanding correctly..."
10. Do a dance
11. Take a selfie on break
12. "I know your time is valuable"
13. "I can see why you would be frustrated"
14. "I know you've spent a lot of time on this"
15. "Thank you for your time"
16. "I am here to help you"
17. "Let's go ahead and get that done!"
18. Smile when you answer the call
19. "I'm glad you contacted us about this"
20. "Fraud is not fun"
21. "Let's see what options we have"
22. Show immediate empathy for decline
23. Tell a "Dad' joke to your customer
24. "What we can do is..."