Empathy and Advocacy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "It sounds like you did the right thing you could"
2. "What we can do is..."
3. "I know you've spent a lot of time on this"
4. "I'm going to take care of this for you"
5. "Let's try to make it right"
6. Take a selfie on break
7. "I'm glad you contacted us about this"
8. Tell a "Dad' joke to your customer
9. Show immediate empathy for decline
10. "If I am understanding correctly..."
11. Tell your customer how you are taking care of them.
12. Smile when you answer the call
13. "It's important we get it fixed"
14. "Let's see what options we have"
15. Count to 10
16. "Thank you for your time"
17. "We really appreciate your business"
18. "Fraud is not fun"
19. "I can see why you would be frustrated"
20. Smile when you answer the call
21. "I know your time is valuable"
22. "Let's go ahead and get that done!"
23. "I am here to help you"
24. Do a dance