Empathy and Advocacy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Take a selfie on break
2. Tell your customer how you are taking care of them.
3. "I know you've spent a lot of time on this"
4. "Let's go ahead and get that done!"
5. "I can see why you would be frustrated"
6. "Thank you for your time"
7. "Let's try to make it right"
8. "Fraud is not fun"
9. Do a dance
10. Count to 10
11. "What we can do is..."
12. Smile when you answer the call
13. "It sounds like you did the right thing you could"
14. Show immediate empathy for decline
15. "We really appreciate your business"
16. "I know your time is valuable"
17. "It's important we get it fixed"
18. "I am here to help you"
19. "I'm going to take care of this for you"
20. Smile when you answer the call
21. "I'm glad you contacted us about this"
22. Tell a "Dad' joke to your customer
23. "If I am understanding correctly..."
24. "Let's see what options we have"