(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Do a dance
"What we can do is..."
"I'm glad you contacted us about this"
Tell a "Dad' joke to your customer
"We really appreciate your business"
"Let's go ahead and get that done!"
Show immediate empathy for decline
Smile when you answer the call
"It sounds like you did the right thing you could"
"I am here to help you"
Count to 10
"I know you've spent a lot of time on this"
"Let's see what options we have"
"Fraud is not fun"
"Let's try to make it right"
Smile when you answer the call
"I can see why you would be frustrated"
"I know your time is valuable"
"I'm going to take care of this for you"
"Thank you for your time"
"It's important we get it fixed"
Take a selfie on break
Tell your customer how you are taking care of them.
