Empathy and Advocacy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Tell your customer how you are taking care of them.
2. "Fraud is not fun"
3. "I'm going to take care of this for you"
4. "Thank you for your time"
5. "I can see why you would be frustrated"
6. "It sounds like you did the right thing you could"
7. "If I am understanding correctly..."
8. "We really appreciate your business"
9. "It's important we get it fixed"
10. "Let's see what options we have"
11. Smile when you answer the call
12. "Let's go ahead and get that done!"
13. "I'm glad you contacted us about this"
14. Smile when you answer the call
15. "I know you've spent a lot of time on this"
16. "Let's try to make it right"
17. "I know your time is valuable"
18. Do a dance
19. Tell a "Dad' joke to your customer
20. Take a selfie on break
21. "What we can do is..."
22. Count to 10
23. "I am here to help you"
24. Show immediate empathy for decline