"Thankyou foryour time""If I amunderstandingcorrectly...""Let's seewhatoptionswe have"Take aselfie onbreak"It soundslike you didthe rightthing youcould""We reallyappreciateyourbusiness""Let's goahead andget thatdone!""I knowyou've spenta lot of timeon this"Do adance"It'simportantwe get itfixed"Tell a"Dad' joketo yourcustomerShowimmediateempathyfor decline"Whatwe cando is..."Tell yourcustomerhow you aretaking careof them."I knowyour timeisvaluable""I'm glad youcontacted usabout this""Let's tryto makeit right""Fraudis notfun"Smilewhen youanswerthe call"I can seewhy youwould befrustrated"Smilewhen youanswerthe call"I'm goingto takecare of thisfor you"Countto 10"I amhere tohelp you""Thankyou foryour time""If I amunderstandingcorrectly...""Let's seewhatoptionswe have"Take aselfie onbreak"It soundslike you didthe rightthing youcould""We reallyappreciateyourbusiness""Let's goahead andget thatdone!""I knowyou've spenta lot of timeon this"Do adance"It'simportantwe get itfixed"Tell a"Dad' joketo yourcustomerShowimmediateempathyfor decline"Whatwe cando is..."Tell yourcustomerhow you aretaking careof them."I knowyour timeisvaluable""I'm glad youcontacted usabout this""Let's tryto makeit right""Fraudis notfun"Smilewhen youanswerthe call"I can seewhy youwould befrustrated"Smilewhen youanswerthe call"I'm goingto takecare of thisfor you"Countto 10"I amhere tohelp you"

Empathy and Advocacy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. "Thank you for your time"
  2. "If I am understanding correctly..."
  3. "Let's see what options we have"
  4. Take a selfie on break
  5. "It sounds like you did the right thing you could"
  6. "We really appreciate your business"
  7. "Let's go ahead and get that done!"
  8. "I know you've spent a lot of time on this"
  9. Do a dance
  10. "It's important we get it fixed"
  11. Tell a "Dad' joke to your customer
  12. Show immediate empathy for decline
  13. "What we can do is..."
  14. Tell your customer how you are taking care of them.
  15. "I know your time is valuable"
  16. "I'm glad you contacted us about this"
  17. "Let's try to make it right"
  18. "Fraud is not fun"
  19. Smile when you answer the call
  20. "I can see why you would be frustrated"
  21. Smile when you answer the call
  22. "I'm going to take care of this for you"
  23. Count to 10
  24. "I am here to help you"