Lead thecustomerinteractionProcess ofensuring theperformance andquality align withcustomer servicegoalsETSEducatethecustomerProvidefeedbackCallcontrolCommunicationIdentifythe rootissueStrengthsandopportunitiesOwnershipComplianceProactivefuturevalueAgentsevaluatethemselvesSharebestpracticesCreateconfidenceand peaceof mindGet tothe rightsolutionDefinesstandardsto ensureequalityDefineandconfirmFocustraining tospecificareasCompassbehaviorsLeadersandagentsAppreciateand relateto thecustomerSmartgoalKnowledgeuse oftoolsLead thecustomerinteractionProcess ofensuring theperformance andquality align withcustomer servicegoalsETSEducatethecustomerProvidefeedbackCallcontrolCommunicationIdentifythe rootissueStrengthsandopportunitiesOwnershipComplianceProactivefuturevalueAgentsevaluatethemselvesSharebestpracticesCreateconfidenceand peaceof mindGet tothe rightsolutionDefinesstandardsto ensureequalityDefineandconfirmFocustraining tospecificareasCompassbehaviorsLeadersandagentsAppreciateand relateto thecustomerSmartgoalKnowledgeuse oftools

Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Lead the customer interaction
  2. Process of ensuring the performance and quality align with customer service goals
  3. ETS
  4. Educate the customer
  5. Provide feedback
  6. Call control
  7. Communication
  8. Identify the root issue
  9. Strengths and opportunities
  10. Ownership
  11. Compliance
  12. Proactive future value
  13. Agents evaluate themselves
  14. Share best practices
  15. Create confidence and peace of mind
  16. Get to the right solution
  17. Defines standards to ensure equality
  18. Define and confirm
  19. Focus training to specific areas
  20. Compass behaviors
  21. Leaders and agents
  22. Appreciate and relate to the customer
  23. Smart goal
  24. Knowledge use of tools