Identifythe rootissueDefinesstandardsto ensureequalityDefineandconfirmProvidefeedbackCreateconfidenceand peaceof mindEducatethecustomerLead thecustomerinteractionSmartgoalETSKnowledgeuse oftoolsProcess ofensuring theperformance andquality align withcustomer servicegoalsStrengthsandopportunitiesOwnershipAgentsevaluatethemselvesAppreciateand relateto thecustomerGet tothe rightsolutionSharebestpracticesCommunicationFocustraining tospecificareasProactivefuturevalueCompassbehaviorsCallcontrolLeadersandagentsComplianceIdentifythe rootissueDefinesstandardsto ensureequalityDefineandconfirmProvidefeedbackCreateconfidenceand peaceof mindEducatethecustomerLead thecustomerinteractionSmartgoalETSKnowledgeuse oftoolsProcess ofensuring theperformance andquality align withcustomer servicegoalsStrengthsandopportunitiesOwnershipAgentsevaluatethemselvesAppreciateand relateto thecustomerGet tothe rightsolutionSharebestpracticesCommunicationFocustraining tospecificareasProactivefuturevalueCompassbehaviorsCallcontrolLeadersandagentsCompliance

Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Identify the root issue
  2. Defines standards to ensure equality
  3. Define and confirm
  4. Provide feedback
  5. Create confidence and peace of mind
  6. Educate the customer
  7. Lead the customer interaction
  8. Smart goal
  9. ETS
  10. Knowledge use of tools
  11. Process of ensuring the performance and quality align with customer service goals
  12. Strengths and opportunities
  13. Ownership
  14. Agents evaluate themselves
  15. Appreciate and relate to the customer
  16. Get to the right solution
  17. Share best practices
  18. Communication
  19. Focus training to specific areas
  20. Proactive future value
  21. Compass behaviors
  22. Call control
  23. Leaders and agents
  24. Compliance