CallcontrolCommunicationComplianceEducatethecustomerDefineandconfirmAppreciateand relateto thecustomerProcess ofensuring theperformance andquality align withcustomer servicegoalsOwnershipETSGet tothe rightsolutionStrengthsandopportunitiesCreateconfidenceand peaceof mindProactivefuturevalueKnowledgeuse oftoolsIdentifythe rootissueAgentsevaluatethemselvesFocustraining tospecificareasSmartgoalLeadersandagentsSharebestpracticesProvidefeedbackDefinesstandardsto ensureequalityCompassbehaviorsLead thecustomerinteractionCallcontrolCommunicationComplianceEducatethecustomerDefineandconfirmAppreciateand relateto thecustomerProcess ofensuring theperformance andquality align withcustomer servicegoalsOwnershipETSGet tothe rightsolutionStrengthsandopportunitiesCreateconfidenceand peaceof mindProactivefuturevalueKnowledgeuse oftoolsIdentifythe rootissueAgentsevaluatethemselvesFocustraining tospecificareasSmartgoalLeadersandagentsSharebestpracticesProvidefeedbackDefinesstandardsto ensureequalityCompassbehaviorsLead thecustomerinteraction

Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call control
  2. Communication
  3. Compliance
  4. Educate the customer
  5. Define and confirm
  6. Appreciate and relate to the customer
  7. Process of ensuring the performance and quality align with customer service goals
  8. Ownership
  9. ETS
  10. Get to the right solution
  11. Strengths and opportunities
  12. Create confidence and peace of mind
  13. Proactive future value
  14. Knowledge use of tools
  15. Identify the root issue
  16. Agents evaluate themselves
  17. Focus training to specific areas
  18. Smart goal
  19. Leaders and agents
  20. Share best practices
  21. Provide feedback
  22. Defines standards to ensure equality
  23. Compass behaviors
  24. Lead the customer interaction