StrengthsandopportunitiesEducatethecustomerDefineandconfirmLead thecustomerinteractionCallcontrolOwnershipCreateconfidenceand peaceof mindAgentsevaluatethemselvesETSIdentifythe rootissueCompassbehaviorsProcess ofensuring theperformance andquality align withcustomer servicegoalsCommunicationKnowledgeuse oftoolsSharebestpracticesLeadersandagentsFocustraining tospecificareasGet tothe rightsolutionProactivefuturevalueDefinesstandardsto ensureequalitySmartgoalAppreciateand relateto thecustomerProvidefeedbackComplianceStrengthsandopportunitiesEducatethecustomerDefineandconfirmLead thecustomerinteractionCallcontrolOwnershipCreateconfidenceand peaceof mindAgentsevaluatethemselvesETSIdentifythe rootissueCompassbehaviorsProcess ofensuring theperformance andquality align withcustomer servicegoalsCommunicationKnowledgeuse oftoolsSharebestpracticesLeadersandagentsFocustraining tospecificareasGet tothe rightsolutionProactivefuturevalueDefinesstandardsto ensureequalitySmartgoalAppreciateand relateto thecustomerProvidefeedbackCompliance

Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Strengths and opportunities
  2. Educate the customer
  3. Define and confirm
  4. Lead the customer interaction
  5. Call control
  6. Ownership
  7. Create confidence and peace of mind
  8. Agents evaluate themselves
  9. ETS
  10. Identify the root issue
  11. Compass behaviors
  12. Process of ensuring the performance and quality align with customer service goals
  13. Communication
  14. Knowledge use of tools
  15. Share best practices
  16. Leaders and agents
  17. Focus training to specific areas
  18. Get to the right solution
  19. Proactive future value
  20. Defines standards to ensure equality
  21. Smart goal
  22. Appreciate and relate to the customer
  23. Provide feedback
  24. Compliance