(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Knowledge use of tools
Compliance
Appreciate and relate to the customer
Create confidence and peace of mind
Focus training to specific areas
Educate the customer
Ownership
Get to the right solution
Compass behaviors
Agents evaluate themselves
Define and confirm
Communication
Proactive future value
Lead the customer interaction
Provide feedback
ETS
Call control
Strengths and opportunities
Defines standards to ensure equality
Identify the root issue
Leaders and agents
Process of ensuring the performance and quality align with customer service goals
