(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Knowledge use of tools
Leaders and agents
Communication
Ownership
Identify the root issue
Call control
Compliance
Appreciate and relate to the customer
Get to the right solution
Define and confirm
Focus training to specific areas
Create confidence and peace of mind
Strengths and opportunities
Provide feedback
Process of ensuring the performance and quality align with customer service goals
