(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Defines standards to ensure equality
Smart goal
Agents evaluate themselves
Lead the customer interaction
Focus training to specific areas
Compass behaviors
Get to the right solution
Proactive future value
Process of ensuring the performance and quality align with customer service goals
