(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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ETS
Defines standards to ensure equality
Leaders and agents
Identify the root issue
Smart goal
Focus training to specific areas
Educate the customer
Appreciate and relate to the customer
Communication
Share best practices
Compliance
Agents evaluate themselves
Process of ensuring the performance and quality align with customer service goals
