(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Identify the root issue
Get to the right solution
Defines standards to ensure equality
Create confidence and peace of mind
Appreciate and relate to the customer
Strengths and opportunities
Lead the customer interaction
Share best practices
Compass behaviors
Communication
Call control
Knowledge use of tools
Agents evaluate themselves
Focus training to specific areas
Smart goal
Educate the customer
ETS
Process of ensuring the performance and quality align with customer service goals
