Lead thecustomerinteractionComplianceCallcontrolGet tothe rightsolutionETSCreateconfidenceand peaceof mindCommunicationDefineandconfirmProactivefuturevalueProcess ofensuring theperformance andquality align withcustomer servicegoalsLeadersandagentsEducatethecustomerAppreciateand relateto thecustomerAgentsevaluatethemselvesCompassbehaviorsDefinesstandardsto ensureequalityKnowledgeuse oftoolsSharebestpracticesOwnershipSmartgoalFocustraining tospecificareasStrengthsandopportunitiesProvidefeedbackIdentifythe rootissueLead thecustomerinteractionComplianceCallcontrolGet tothe rightsolutionETSCreateconfidenceand peaceof mindCommunicationDefineandconfirmProactivefuturevalueProcess ofensuring theperformance andquality align withcustomer servicegoalsLeadersandagentsEducatethecustomerAppreciateand relateto thecustomerAgentsevaluatethemselvesCompassbehaviorsDefinesstandardsto ensureequalityKnowledgeuse oftoolsSharebestpracticesOwnershipSmartgoalFocustraining tospecificareasStrengthsandopportunitiesProvidefeedbackIdentifythe rootissue

Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Lead the customer interaction
  2. Compliance
  3. Call control
  4. Get to the right solution
  5. ETS
  6. Create confidence and peace of mind
  7. Communication
  8. Define and confirm
  9. Proactive future value
  10. Process of ensuring the performance and quality align with customer service goals
  11. Leaders and agents
  12. Educate the customer
  13. Appreciate and relate to the customer
  14. Agents evaluate themselves
  15. Compass behaviors
  16. Defines standards to ensure equality
  17. Knowledge use of tools
  18. Share best practices
  19. Ownership
  20. Smart goal
  21. Focus training to specific areas
  22. Strengths and opportunities
  23. Provide feedback
  24. Identify the root issue