(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Knowledge use of tools
Educate the customer
Strengths and opportunities
Focus training to specific areas
Lead the customer interaction
Call control
Get to the right solution
Smart goal
Ownership
Compass behaviors
Identify the root issue
Process of ensuring the performance and quality align with customer service goals
