(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Lead the customer interaction
Knowledge use of tools
Leaders and agents
Provide feedback
ETS
Create confidence and peace of mind
Ownership
Compliance
Call control
Get to the right solution
Strengths and opportunities
Define and confirm
Identify the root issue
Compass behaviors
Focus training to specific areas
Communication
Defines standards to ensure equality
Appreciate and relate to the customer
Smart goal
Proactive future value
Process of ensuring the performance and quality align with customer service goals
