(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Communication
Compliance
Define and confirm
Agents evaluate themselves
Get to the right solution
Defines standards to ensure equality
Ownership
Call control
Strengths and opportunities
Share best practices
Knowledge use of tools
Educate the customer
ETS
Smart goal
Process of ensuring the performance and quality align with customer service goals
