(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Compliance
Educate the customer
Identify the root issue
Knowledge use of tools
ETS
Create confidence and peace of mind
Appreciate and relate to the customer
Process of ensuring the performance and quality align with customer service goals
