(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Strengths and opportunities
Appreciate and relate to the customer
Get to the right solution
Compliance
Focus training to specific areas
Communication
Share best practices
Lead the customer interaction
Create confidence and peace of mind
Provide feedback
Identify the root issue
Define and confirm
Smart goal
Ownership
Agents evaluate themselves
Process of ensuring the performance and quality align with customer service goals
