ProactivefuturevalueIdentifythe rootissueEducatethecustomerProcess ofensuring theperformance andquality align withcustomer servicegoalsOwnershipETSCallcontrolProvidefeedbackSmartgoalCreateconfidenceand peaceof mindDefinesstandardsto ensureequalityStrengthsandopportunitiesLeadersandagentsComplianceGet tothe rightsolutionAgentsevaluatethemselvesKnowledgeuse oftoolsLead thecustomerinteractionSharebestpracticesAppreciateand relateto thecustomerCommunicationDefineandconfirmCompassbehaviorsFocustraining tospecificareasProactivefuturevalueIdentifythe rootissueEducatethecustomerProcess ofensuring theperformance andquality align withcustomer servicegoalsOwnershipETSCallcontrolProvidefeedbackSmartgoalCreateconfidenceand peaceof mindDefinesstandardsto ensureequalityStrengthsandopportunitiesLeadersandagentsComplianceGet tothe rightsolutionAgentsevaluatethemselvesKnowledgeuse oftoolsLead thecustomerinteractionSharebestpracticesAppreciateand relateto thecustomerCommunicationDefineandconfirmCompassbehaviorsFocustraining tospecificareas

Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Proactive future value
  2. Identify the root issue
  3. Educate the customer
  4. Process of ensuring the performance and quality align with customer service goals
  5. Ownership
  6. ETS
  7. Call control
  8. Provide feedback
  9. Smart goal
  10. Create confidence and peace of mind
  11. Defines standards to ensure equality
  12. Strengths and opportunities
  13. Leaders and agents
  14. Compliance
  15. Get to the right solution
  16. Agents evaluate themselves
  17. Knowledge use of tools
  18. Lead the customer interaction
  19. Share best practices
  20. Appreciate and relate to the customer
  21. Communication
  22. Define and confirm
  23. Compass behaviors
  24. Focus training to specific areas