Get a guestto upgradeany of theiritems.Get a guesttocomplimentyou to a mgr(no coaching)Use yourbestcustomerservicevoice.Providerecognitionto acoworker.Said guestsname atleast 3 timesduringtransaction.Guestpurchasescandy their kidgrabbed fromlobby display.Upgrade aguest fromBasics toExtras.Make agrumpyguestsmile.Talk aguest intobuying apizza.Customercomplainsabout gasprices.Get a guest toupgrade froma smallpopcorn to alarge popcorn.Get a newguest to skipBasic loyalty& sign up forExtras loyalty.Tell a guestwe have afull bar withpremiumdrinks.Get 2 guestsin a row thatdo not saythe word"no".Portrayedenergy &professionalism.Get aguest togive you ahigh five.Guest says"you too"after tellingthem to enjoytheir show.Get 2 guestsin a row toadd a candyto theirorder.Get 2 guestsin a row toupgrade toreal butter.Cleanrestroomsbetweensets withoutbeing asked.Guestasks for acaptiviewor fidelio.Complimentguest ontheir shirt.Guest asksyou if wehave or aregettingrecliners.Tell a guestabout ournew sportslounge beinginstalled.Get a guestto upgradeany of theiritems.Get a guesttocomplimentyou to a mgr(no coaching)Use yourbestcustomerservicevoice.Providerecognitionto acoworker.Said guestsname atleast 3 timesduringtransaction.Guestpurchasescandy their kidgrabbed fromlobby display.Upgrade aguest fromBasics toExtras.Make agrumpyguestsmile.Talk aguest intobuying apizza.Customercomplainsabout gasprices.Get a guest toupgrade froma smallpopcorn to alarge popcorn.Get a newguest to skipBasic loyalty& sign up forExtras loyalty.Tell a guestwe have afull bar withpremiumdrinks.Get 2 guestsin a row thatdo not saythe word"no".Portrayedenergy &professionalism.Get aguest togive you ahigh five.Guest says"you too"after tellingthem to enjoytheir show.Get 2 guestsin a row toadd a candyto theirorder.Get 2 guestsin a row toupgrade toreal butter.Cleanrestroomsbetweensets withoutbeing asked.Guestasks for acaptiviewor fidelio.Complimentguest ontheir shirt.Guest asksyou if wehave or aregettingrecliners.Tell a guestabout ournew sportslounge beinginstalled.

Quality 10 Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get a guest to upgrade any of their items.
  2. Get a guest to compliment you to a mgr (no coaching)
  3. Use your best customer service voice.
  4. Provide recognition to a coworker.
  5. Said guests name at least 3 times during transaction.
  6. Guest purchases candy their kid grabbed from lobby display.
  7. Upgrade a guest from Basics to Extras.
  8. Make a grumpy guest smile.
  9. Talk a guest into buying a pizza.
  10. Customer complains about gas prices.
  11. Get a guest to upgrade from a small popcorn to a large popcorn.
  12. Get a new guest to skip Basic loyalty & sign up for Extras loyalty.
  13. Tell a guest we have a full bar with premium drinks.
  14. Get 2 guests in a row that do not say the word "no".
  15. Portrayed energy & professionalism.
  16. Get a guest to give you a high five.
  17. Guest says "you too" after telling them to enjoy their show.
  18. Get 2 guests in a row to add a candy to their order.
  19. Get 2 guests in a row to upgrade to real butter.
  20. Clean restrooms between sets without being asked.
  21. Guest asks for a captiview or fidelio.
  22. Compliment guest on their shirt.
  23. Guest asks you if we have or are getting recliners.
  24. Tell a guest about our new sports lounge being installed.