Get a guesttocomplimentyou to a mgr(no coaching)Guest asksyou if wehave or aregettingrecliners.Use yourbestcustomerservicevoice.Get a guest toupgrade froma smallpopcorn to alarge popcorn.Guest says"you too"after tellingthem to enjoytheir show.Guestpurchasescandy their kidgrabbed fromlobby display.Cleanrestroomsbetweensets withoutbeing asked.Portrayedenergy &professionalism.Get 2 guestsin a row toupgrade toreal butter.Get 2 guestsin a row thatdo not saythe word"no".Tell a guestwe have afull bar withpremiumdrinks.Make agrumpyguestsmile.Get a guestto upgradeany of theiritems.Customercomplainsabout gasprices.Upgrade aguest fromBasics toExtras.Said guestsname atleast 3 timesduringtransaction.Get a newguest to skipBasic loyalty& sign up forExtras loyalty.Guestasks for acaptiviewor fidelio.Get 2 guestsin a row toadd a candyto theirorder.Complimentguest ontheir shirt.Tell a guestabout ournew sportslounge beinginstalled.Talk aguest intobuying apizza.Providerecognitionto acoworker.Get aguest togive you ahigh five.Get a guesttocomplimentyou to a mgr(no coaching)Guest asksyou if wehave or aregettingrecliners.Use yourbestcustomerservicevoice.Get a guest toupgrade froma smallpopcorn to alarge popcorn.Guest says"you too"after tellingthem to enjoytheir show.Guestpurchasescandy their kidgrabbed fromlobby display.Cleanrestroomsbetweensets withoutbeing asked.Portrayedenergy &professionalism.Get 2 guestsin a row toupgrade toreal butter.Get 2 guestsin a row thatdo not saythe word"no".Tell a guestwe have afull bar withpremiumdrinks.Make agrumpyguestsmile.Get a guestto upgradeany of theiritems.Customercomplainsabout gasprices.Upgrade aguest fromBasics toExtras.Said guestsname atleast 3 timesduringtransaction.Get a newguest to skipBasic loyalty& sign up forExtras loyalty.Guestasks for acaptiviewor fidelio.Get 2 guestsin a row toadd a candyto theirorder.Complimentguest ontheir shirt.Tell a guestabout ournew sportslounge beinginstalled.Talk aguest intobuying apizza.Providerecognitionto acoworker.Get aguest togive you ahigh five.

Quality 10 Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get a guest to compliment you to a mgr (no coaching)
  2. Guest asks you if we have or are getting recliners.
  3. Use your best customer service voice.
  4. Get a guest to upgrade from a small popcorn to a large popcorn.
  5. Guest says "you too" after telling them to enjoy their show.
  6. Guest purchases candy their kid grabbed from lobby display.
  7. Clean restrooms between sets without being asked.
  8. Portrayed energy & professionalism.
  9. Get 2 guests in a row to upgrade to real butter.
  10. Get 2 guests in a row that do not say the word "no".
  11. Tell a guest we have a full bar with premium drinks.
  12. Make a grumpy guest smile.
  13. Get a guest to upgrade any of their items.
  14. Customer complains about gas prices.
  15. Upgrade a guest from Basics to Extras.
  16. Said guests name at least 3 times during transaction.
  17. Get a new guest to skip Basic loyalty & sign up for Extras loyalty.
  18. Guest asks for a captiview or fidelio.
  19. Get 2 guests in a row to add a candy to their order.
  20. Compliment guest on their shirt.
  21. Tell a guest about our new sports lounge being installed.
  22. Talk a guest into buying a pizza.
  23. Provide recognition to a coworker.
  24. Get a guest to give you a high five.