Customercomplainsabout gasprices.Get 2 guestsin a row toadd a candyto theirorder.Tell a guestwe have afull bar withpremiumdrinks.Guestasks for acaptiviewor fidelio.Talk aguest intobuying apizza.Use yourbestcustomerservicevoice.Said guestsname atleast 3 timesduringtransaction.Get 2 guestsin a row thatdo not saythe word"no".Upgrade aguest fromBasics toExtras.Get aguest togive you ahigh five.Portrayedenergy &professionalism.Guest says"you too"after tellingthem to enjoytheir show.Guestpurchasescandy their kidgrabbed fromlobby display.Get 2 guestsin a row toupgrade toreal butter.Tell a guestabout ournew sportslounge beinginstalled.Providerecognitionto acoworker.Make agrumpyguestsmile.Get a guest toupgrade froma smallpopcorn to alarge popcorn.Guest asksyou if wehave or aregettingrecliners.Cleanrestroomsbetweensets withoutbeing asked.Complimentguest ontheir shirt.Get a guesttocomplimentyou to a mgr(no coaching)Get a newguest to skipBasic loyalty& sign up forExtras loyalty.Get a guestto upgradeany of theiritems.Customercomplainsabout gasprices.Get 2 guestsin a row toadd a candyto theirorder.Tell a guestwe have afull bar withpremiumdrinks.Guestasks for acaptiviewor fidelio.Talk aguest intobuying apizza.Use yourbestcustomerservicevoice.Said guestsname atleast 3 timesduringtransaction.Get 2 guestsin a row thatdo not saythe word"no".Upgrade aguest fromBasics toExtras.Get aguest togive you ahigh five.Portrayedenergy &professionalism.Guest says"you too"after tellingthem to enjoytheir show.Guestpurchasescandy their kidgrabbed fromlobby display.Get 2 guestsin a row toupgrade toreal butter.Tell a guestabout ournew sportslounge beinginstalled.Providerecognitionto acoworker.Make agrumpyguestsmile.Get a guest toupgrade froma smallpopcorn to alarge popcorn.Guest asksyou if wehave or aregettingrecliners.Cleanrestroomsbetweensets withoutbeing asked.Complimentguest ontheir shirt.Get a guesttocomplimentyou to a mgr(no coaching)Get a newguest to skipBasic loyalty& sign up forExtras loyalty.Get a guestto upgradeany of theiritems.

Quality 10 Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer complains about gas prices.
  2. Get 2 guests in a row to add a candy to their order.
  3. Tell a guest we have a full bar with premium drinks.
  4. Guest asks for a captiview or fidelio.
  5. Talk a guest into buying a pizza.
  6. Use your best customer service voice.
  7. Said guests name at least 3 times during transaction.
  8. Get 2 guests in a row that do not say the word "no".
  9. Upgrade a guest from Basics to Extras.
  10. Get a guest to give you a high five.
  11. Portrayed energy & professionalism.
  12. Guest says "you too" after telling them to enjoy their show.
  13. Guest purchases candy their kid grabbed from lobby display.
  14. Get 2 guests in a row to upgrade to real butter.
  15. Tell a guest about our new sports lounge being installed.
  16. Provide recognition to a coworker.
  17. Make a grumpy guest smile.
  18. Get a guest to upgrade from a small popcorn to a large popcorn.
  19. Guest asks you if we have or are getting recliners.
  20. Clean restrooms between sets without being asked.
  21. Compliment guest on their shirt.
  22. Get a guest to compliment you to a mgr (no coaching)
  23. Get a new guest to skip Basic loyalty & sign up for Extras loyalty.
  24. Get a guest to upgrade any of their items.