Said guestsname atleast 3 timesduringtransaction.Guestasks for acaptiviewor fidelio.Get 2 guestsin a row thatdo not saythe word"no".Portrayedenergy &professionalism.Complimentguest ontheir shirt.Get 2 guestsin a row toupgrade toreal butter.Cleanrestroomsbetweensets withoutbeing asked.Guestpurchasescandy their kidgrabbed fromlobby display.Talk aguest intobuying apizza.Customercomplainsabout gasprices.Get aguest togive you ahigh five.Guest says"you too"after tellingthem to enjoytheir show.Get a guest toupgrade froma smallpopcorn to alarge popcorn.Tell a guestwe have afull bar withpremiumdrinks.Tell a guestabout ournew sportslounge beinginstalled.Get a guesttocomplimentyou to a mgr(no coaching)Providerecognitionto acoworker.Guest asksyou if wehave or aregettingrecliners.Upgrade aguest fromBasics toExtras.Get 2 guestsin a row toadd a candyto theirorder.Make agrumpyguestsmile.Get a newguest to skipBasic loyalty& sign up forExtras loyalty.Get a guestto upgradeany of theiritems.Use yourbestcustomerservicevoice.Said guestsname atleast 3 timesduringtransaction.Guestasks for acaptiviewor fidelio.Get 2 guestsin a row thatdo not saythe word"no".Portrayedenergy &professionalism.Complimentguest ontheir shirt.Get 2 guestsin a row toupgrade toreal butter.Cleanrestroomsbetweensets withoutbeing asked.Guestpurchasescandy their kidgrabbed fromlobby display.Talk aguest intobuying apizza.Customercomplainsabout gasprices.Get aguest togive you ahigh five.Guest says"you too"after tellingthem to enjoytheir show.Get a guest toupgrade froma smallpopcorn to alarge popcorn.Tell a guestwe have afull bar withpremiumdrinks.Tell a guestabout ournew sportslounge beinginstalled.Get a guesttocomplimentyou to a mgr(no coaching)Providerecognitionto acoworker.Guest asksyou if wehave or aregettingrecliners.Upgrade aguest fromBasics toExtras.Get 2 guestsin a row toadd a candyto theirorder.Make agrumpyguestsmile.Get a newguest to skipBasic loyalty& sign up forExtras loyalty.Get a guestto upgradeany of theiritems.Use yourbestcustomerservicevoice.

Quality 10 Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said guests name at least 3 times during transaction.
  2. Guest asks for a captiview or fidelio.
  3. Get 2 guests in a row that do not say the word "no".
  4. Portrayed energy & professionalism.
  5. Compliment guest on their shirt.
  6. Get 2 guests in a row to upgrade to real butter.
  7. Clean restrooms between sets without being asked.
  8. Guest purchases candy their kid grabbed from lobby display.
  9. Talk a guest into buying a pizza.
  10. Customer complains about gas prices.
  11. Get a guest to give you a high five.
  12. Guest says "you too" after telling them to enjoy their show.
  13. Get a guest to upgrade from a small popcorn to a large popcorn.
  14. Tell a guest we have a full bar with premium drinks.
  15. Tell a guest about our new sports lounge being installed.
  16. Get a guest to compliment you to a mgr (no coaching)
  17. Provide recognition to a coworker.
  18. Guest asks you if we have or are getting recliners.
  19. Upgrade a guest from Basics to Extras.
  20. Get 2 guests in a row to add a candy to their order.
  21. Make a grumpy guest smile.
  22. Get a new guest to skip Basic loyalty & sign up for Extras loyalty.
  23. Get a guest to upgrade any of their items.
  24. Use your best customer service voice.