TakingownershipCheckedPaylocity(PTO, timecorrection)Clockedin ontimeEnding thecall asking ifthere are anyquestions orconcernsSignedout ofGenesyscorrectlyPerfectattendancethis weekNo holdNodeadairVerifiedmaterialswere insidethe homeReachedout theWRReturnedfromlunch ontimeSignedonto thequeue ontimeCompletedSchedulingchecklistand Script.TookfirstbreakFlaggedfor acallbackTransferreda callCheckedemailsFollowedescalationprocessUsed theCCSmanualConfirmedcx name,ptn, etcCheckingin with thecustomerin 120secCheckedIMS forinformationNotedSPOTaccountHoldunder3 minsEmpathy,Care,ConcernTakingownershipCheckedPaylocity(PTO, timecorrection)Clockedin ontimeEnding thecall asking ifthere are anyquestions orconcernsSignedout ofGenesyscorrectlyPerfectattendancethis weekNo holdNodeadairVerifiedmaterialswere insidethe homeReachedout theWRReturnedfromlunch ontimeSignedonto thequeue ontimeCompletedSchedulingchecklistand Script.TookfirstbreakFlaggedfor acallbackTransferreda callCheckedemailsFollowedescalationprocessUsed theCCSmanualConfirmedcx name,ptn, etcCheckingin with thecustomerin 120secCheckedIMS forinformationNotedSPOTaccountHoldunder3 minsEmpathy,Care,Concern

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Taking ownership
  2. Checked Paylocity (PTO, time correction)
  3. Clocked in on time
  4. Ending the call asking if there are any questions or concerns
  5. Signed out of Genesys correctly
  6. Perfect attendance this week
  7. No hold No deadair
  8. Verified materials were inside the home
  9. Reached out the WR
  10. Returned from lunch on time
  11. Signed onto the queue on time
  12. Completed Scheduling checklist and Script.
  13. Took first break
  14. Flagged for a callback
  15. Transferred a call
  16. Checked emails
  17. Followed escalation process
  18. Used the CCS manual
  19. Confirmed cx name, ptn, etc
  20. Checking in with the customer in 120sec
  21. Checked IMS for information
  22. Noted SPOT account
  23. Hold under 3 mins
  24. Empathy, Care, Concern