Ending thecall asking ifthere are anyquestions orconcernsClockedin ontimeReachedout theWRReturnedfromlunch ontimeCheckedIMS forinformationUsed theCCSmanualCheckedPaylocity(PTO, timecorrection)Flaggedfor acallbackTookfirstbreakConfirmedcx name,ptn, etcSignedonto thequeue ontimeCheckedemailsPerfectattendancethis weekCheckingin with thecustomerin 120secEmpathy,Care,ConcernVerifiedmaterialswere insidethe homeSignedout ofGenesyscorrectlyTransferreda callCompletedSchedulingchecklistand Script.Holdunder3 minsNo holdNodeadairTakingownershipNotedSPOTaccountFollowedescalationprocessEnding thecall asking ifthere are anyquestions orconcernsClockedin ontimeReachedout theWRReturnedfromlunch ontimeCheckedIMS forinformationUsed theCCSmanualCheckedPaylocity(PTO, timecorrection)Flaggedfor acallbackTookfirstbreakConfirmedcx name,ptn, etcSignedonto thequeue ontimeCheckedemailsPerfectattendancethis weekCheckingin with thecustomerin 120secEmpathy,Care,ConcernVerifiedmaterialswere insidethe homeSignedout ofGenesyscorrectlyTransferreda callCompletedSchedulingchecklistand Script.Holdunder3 minsNo holdNodeadairTakingownershipNotedSPOTaccountFollowedescalationprocess

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ending the call asking if there are any questions or concerns
  2. Clocked in on time
  3. Reached out the WR
  4. Returned from lunch on time
  5. Checked IMS for information
  6. Used the CCS manual
  7. Checked Paylocity (PTO, time correction)
  8. Flagged for a callback
  9. Took first break
  10. Confirmed cx name, ptn, etc
  11. Signed onto the queue on time
  12. Checked emails
  13. Perfect attendance this week
  14. Checking in with the customer in 120sec
  15. Empathy, Care, Concern
  16. Verified materials were inside the home
  17. Signed out of Genesys correctly
  18. Transferred a call
  19. Completed Scheduling checklist and Script.
  20. Hold under 3 mins
  21. No hold No deadair
  22. Taking ownership
  23. Noted SPOT account
  24. Followed escalation process