Holdunder3 minsNotedSPOTaccountConfirmedcx name,ptn, etcCheckedemailsSignedout ofGenesyscorrectlyPerfectattendancethis weekEmpathy,Care,ConcernUsed theCCSmanualFlaggedfor acallbackCheckedPaylocity(PTO, timecorrection)Clockedin ontimeVerifiedmaterialswere insidethe homeNo holdNodeadairReturnedfromlunch ontimeTransferreda callEnding thecall asking ifthere are anyquestions orconcernsCompletedSchedulingchecklistand Script.TakingownershipFollowedescalationprocessTookfirstbreakSignedonto thequeue ontimeCheckedIMS forinformationCheckingin with thecustomerin 120secReachedout theWRHoldunder3 minsNotedSPOTaccountConfirmedcx name,ptn, etcCheckedemailsSignedout ofGenesyscorrectlyPerfectattendancethis weekEmpathy,Care,ConcernUsed theCCSmanualFlaggedfor acallbackCheckedPaylocity(PTO, timecorrection)Clockedin ontimeVerifiedmaterialswere insidethe homeNo holdNodeadairReturnedfromlunch ontimeTransferreda callEnding thecall asking ifthere are anyquestions orconcernsCompletedSchedulingchecklistand Script.TakingownershipFollowedescalationprocessTookfirstbreakSignedonto thequeue ontimeCheckedIMS forinformationCheckingin with thecustomerin 120secReachedout theWR

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hold under 3 mins
  2. Noted SPOT account
  3. Confirmed cx name, ptn, etc
  4. Checked emails
  5. Signed out of Genesys correctly
  6. Perfect attendance this week
  7. Empathy, Care, Concern
  8. Used the CCS manual
  9. Flagged for a callback
  10. Checked Paylocity (PTO, time correction)
  11. Clocked in on time
  12. Verified materials were inside the home
  13. No hold No deadair
  14. Returned from lunch on time
  15. Transferred a call
  16. Ending the call asking if there are any questions or concerns
  17. Completed Scheduling checklist and Script.
  18. Taking ownership
  19. Followed escalation process
  20. Took first break
  21. Signed onto the queue on time
  22. Checked IMS for information
  23. Checking in with the customer in 120sec
  24. Reached out the WR