No holdNodeadairCompletedSchedulingchecklistand Script.Empathy,Care,ConcernTransferreda callEnding thecall asking ifthere are anyquestions orconcernsCheckedemailsSignedonto thequeue ontimeReachedout theWRCheckedIMS forinformationCheckingin with thecustomerin 120secNotedSPOTaccountHoldunder3 minsReturnedfromlunch ontimePerfectattendancethis weekTookfirstbreakVerifiedmaterialswere insidethe homeTakingownershipConfirmedcx name,ptn, etcFollowedescalationprocessSignedout ofGenesyscorrectlyCheckedPaylocity(PTO, timecorrection)Used theCCSmanualFlaggedfor acallbackClockedin ontimeNo holdNodeadairCompletedSchedulingchecklistand Script.Empathy,Care,ConcernTransferreda callEnding thecall asking ifthere are anyquestions orconcernsCheckedemailsSignedonto thequeue ontimeReachedout theWRCheckedIMS forinformationCheckingin with thecustomerin 120secNotedSPOTaccountHoldunder3 minsReturnedfromlunch ontimePerfectattendancethis weekTookfirstbreakVerifiedmaterialswere insidethe homeTakingownershipConfirmedcx name,ptn, etcFollowedescalationprocessSignedout ofGenesyscorrectlyCheckedPaylocity(PTO, timecorrection)Used theCCSmanualFlaggedfor acallbackClockedin ontime

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No hold No deadair
  2. Completed Scheduling checklist and Script.
  3. Empathy, Care, Concern
  4. Transferred a call
  5. Ending the call asking if there are any questions or concerns
  6. Checked emails
  7. Signed onto the queue on time
  8. Reached out the WR
  9. Checked IMS for information
  10. Checking in with the customer in 120sec
  11. Noted SPOT account
  12. Hold under 3 mins
  13. Returned from lunch on time
  14. Perfect attendance this week
  15. Took first break
  16. Verified materials were inside the home
  17. Taking ownership
  18. Confirmed cx name, ptn, etc
  19. Followed escalation process
  20. Signed out of Genesys correctly
  21. Checked Paylocity (PTO, time correction)
  22. Used the CCS manual
  23. Flagged for a callback
  24. Clocked in on time