Checkingin with thecustomerin 120secHoldunder3 minsPerfectattendancethis weekUsed theCCSmanualCompletedSchedulingchecklistand Script.CheckedIMS forinformationSignedout ofGenesyscorrectlyCheckedPaylocity(PTO, timecorrection)TakingownershipFollowedescalationprocessEnding thecall asking ifthere are anyquestions orconcernsNo holdNodeadairSignedonto thequeue ontimeVerifiedmaterialswere insidethe homeEmpathy,Care,ConcernNotedSPOTaccountCheckedemailsClockedin ontimeTransferreda callFlaggedfor acallbackReturnedfromlunch ontimeTookfirstbreakConfirmedcx name,ptn, etcReachedout theWRCheckingin with thecustomerin 120secHoldunder3 minsPerfectattendancethis weekUsed theCCSmanualCompletedSchedulingchecklistand Script.CheckedIMS forinformationSignedout ofGenesyscorrectlyCheckedPaylocity(PTO, timecorrection)TakingownershipFollowedescalationprocessEnding thecall asking ifthere are anyquestions orconcernsNo holdNodeadairSignedonto thequeue ontimeVerifiedmaterialswere insidethe homeEmpathy,Care,ConcernNotedSPOTaccountCheckedemailsClockedin ontimeTransferreda callFlaggedfor acallbackReturnedfromlunch ontimeTookfirstbreakConfirmedcx name,ptn, etcReachedout theWR

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Checking in with the customer in 120sec
  2. Hold under 3 mins
  3. Perfect attendance this week
  4. Used the CCS manual
  5. Completed Scheduling checklist and Script.
  6. Checked IMS for information
  7. Signed out of Genesys correctly
  8. Checked Paylocity (PTO, time correction)
  9. Taking ownership
  10. Followed escalation process
  11. Ending the call asking if there are any questions or concerns
  12. No hold No deadair
  13. Signed onto the queue on time
  14. Verified materials were inside the home
  15. Empathy, Care, Concern
  16. Noted SPOT account
  17. Checked emails
  18. Clocked in on time
  19. Transferred a call
  20. Flagged for a callback
  21. Returned from lunch on time
  22. Took first break
  23. Confirmed cx name, ptn, etc
  24. Reached out the WR