(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used the CCS manual
Verified materials were inside the home
Completed Scheduling checklist and Script.
Confirmed cx name, ptn, etc
Checking in with the customer in 120sec
Hold under 3 mins
Empathy, Care, Concern
Checked Paylocity (PTO, time correction)
Took first break
Signed onto the queue on time
Transferred a call
Checked emails
Followed escalation process
Returned from lunch on time
Checked IMS for information
No hold
No deadair
Taking ownership
Ending the call asking if there are any questions or concerns
