No holdNodeadairCheckedIMS forinformationClockedin ontimeVerifiedmaterialswere insidethe homeTookfirstbreakPerfectattendancethis weekTransferreda callNotedSPOTaccountSignedout ofGenesyscorrectlyReturnedfromlunch ontimeHoldunder3 minsCheckingin with thecustomerin 120secReachedout theWRSignedonto thequeue ontimeFlaggedfor acallbackCheckedemailsConfirmedcx name,ptn, etcFollowedescalationprocessTakingownershipUsed theCCSmanualEnding thecall asking ifthere are anyquestions orconcernsCheckedPaylocity(PTO, timecorrection)CompletedSchedulingchecklistand Script.Empathy,Care,ConcernNo holdNodeadairCheckedIMS forinformationClockedin ontimeVerifiedmaterialswere insidethe homeTookfirstbreakPerfectattendancethis weekTransferreda callNotedSPOTaccountSignedout ofGenesyscorrectlyReturnedfromlunch ontimeHoldunder3 minsCheckingin with thecustomerin 120secReachedout theWRSignedonto thequeue ontimeFlaggedfor acallbackCheckedemailsConfirmedcx name,ptn, etcFollowedescalationprocessTakingownershipUsed theCCSmanualEnding thecall asking ifthere are anyquestions orconcernsCheckedPaylocity(PTO, timecorrection)CompletedSchedulingchecklistand Script.Empathy,Care,Concern

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No hold No deadair
  2. Checked IMS for information
  3. Clocked in on time
  4. Verified materials were inside the home
  5. Took first break
  6. Perfect attendance this week
  7. Transferred a call
  8. Noted SPOT account
  9. Signed out of Genesys correctly
  10. Returned from lunch on time
  11. Hold under 3 mins
  12. Checking in with the customer in 120sec
  13. Reached out the WR
  14. Signed onto the queue on time
  15. Flagged for a callback
  16. Checked emails
  17. Confirmed cx name, ptn, etc
  18. Followed escalation process
  19. Taking ownership
  20. Used the CCS manual
  21. Ending the call asking if there are any questions or concerns
  22. Checked Paylocity (PTO, time correction)
  23. Completed Scheduling checklist and Script.
  24. Empathy, Care, Concern