CompletedSchedulingchecklistand Script.Used theCCSmanualCheckingin with thecustomerin 120secSignedout ofGenesyscorrectlyConfirmedcx name,ptn, etcNo holdNodeadairTransferreda callFlaggedfor acallbackNotedSPOTaccountClockedin ontimeCheckedPaylocity(PTO, timecorrection)Ending thecall asking ifthere are anyquestions orconcernsReachedout theWRPerfectattendancethis weekHoldunder3 minsCheckedIMS forinformationCheckedemailsFollowedescalationprocessTakingownershipEmpathy,Care,ConcernSignedonto thequeue ontimeReturnedfromlunch ontimeTookfirstbreakVerifiedmaterialswere insidethe homeCompletedSchedulingchecklistand Script.Used theCCSmanualCheckingin with thecustomerin 120secSignedout ofGenesyscorrectlyConfirmedcx name,ptn, etcNo holdNodeadairTransferreda callFlaggedfor acallbackNotedSPOTaccountClockedin ontimeCheckedPaylocity(PTO, timecorrection)Ending thecall asking ifthere are anyquestions orconcernsReachedout theWRPerfectattendancethis weekHoldunder3 minsCheckedIMS forinformationCheckedemailsFollowedescalationprocessTakingownershipEmpathy,Care,ConcernSignedonto thequeue ontimeReturnedfromlunch ontimeTookfirstbreakVerifiedmaterialswere insidethe home

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Completed Scheduling checklist and Script.
  2. Used the CCS manual
  3. Checking in with the customer in 120sec
  4. Signed out of Genesys correctly
  5. Confirmed cx name, ptn, etc
  6. No hold No deadair
  7. Transferred a call
  8. Flagged for a callback
  9. Noted SPOT account
  10. Clocked in on time
  11. Checked Paylocity (PTO, time correction)
  12. Ending the call asking if there are any questions or concerns
  13. Reached out the WR
  14. Perfect attendance this week
  15. Hold under 3 mins
  16. Checked IMS for information
  17. Checked emails
  18. Followed escalation process
  19. Taking ownership
  20. Empathy, Care, Concern
  21. Signed onto the queue on time
  22. Returned from lunch on time
  23. Took first break
  24. Verified materials were inside the home