CheckedemailsUsed theCCSmanualEmpathy,Care,ConcernSignedout ofGenesyscorrectlyEnding thecall asking ifthere are anyquestions orconcernsSignedonto thequeue ontimeConfirmedcx name,ptn, etcClockedin ontimeTookfirstbreakCheckedIMS forinformationNo holdNodeadairCompletedSchedulingchecklistand Script.Returnedfromlunch ontimeNotedSPOTaccountCheckedPaylocity(PTO, timecorrection)Flaggedfor acallbackVerifiedmaterialswere insidethe homeTransferreda callPerfectattendancethis weekFollowedescalationprocessCheckingin with thecustomerin 120secHoldunder3 minsTakingownershipReachedout theWRCheckedemailsUsed theCCSmanualEmpathy,Care,ConcernSignedout ofGenesyscorrectlyEnding thecall asking ifthere are anyquestions orconcernsSignedonto thequeue ontimeConfirmedcx name,ptn, etcClockedin ontimeTookfirstbreakCheckedIMS forinformationNo holdNodeadairCompletedSchedulingchecklistand Script.Returnedfromlunch ontimeNotedSPOTaccountCheckedPaylocity(PTO, timecorrection)Flaggedfor acallbackVerifiedmaterialswere insidethe homeTransferreda callPerfectattendancethis weekFollowedescalationprocessCheckingin with thecustomerin 120secHoldunder3 minsTakingownershipReachedout theWR

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Checked emails
  2. Used the CCS manual
  3. Empathy, Care, Concern
  4. Signed out of Genesys correctly
  5. Ending the call asking if there are any questions or concerns
  6. Signed onto the queue on time
  7. Confirmed cx name, ptn, etc
  8. Clocked in on time
  9. Took first break
  10. Checked IMS for information
  11. No hold No deadair
  12. Completed Scheduling checklist and Script.
  13. Returned from lunch on time
  14. Noted SPOT account
  15. Checked Paylocity (PTO, time correction)
  16. Flagged for a callback
  17. Verified materials were inside the home
  18. Transferred a call
  19. Perfect attendance this week
  20. Followed escalation process
  21. Checking in with the customer in 120sec
  22. Hold under 3 mins
  23. Taking ownership
  24. Reached out the WR