Checkingin with thecustomerin 120secNo holdNodeadairClockedin ontimeTookfirstbreakPerfectattendancethis weekCheckedPaylocity(PTO, timecorrection)Confirmedcx name,ptn, etcTakingownershipReturnedfromlunch ontimeHoldunder3 minsSignedonto thequeue ontimeUsed theCCSmanualTransferreda callEnding thecall asking ifthere are anyquestions orconcernsReachedout theWRVerifiedmaterialswere insidethe homeCompletedSchedulingchecklistand Script.Signedout ofGenesyscorrectlyNotedSPOTaccountEmpathy,Care,ConcernCheckedemailsCheckedIMS forinformationFlaggedfor acallbackFollowedescalationprocessCheckingin with thecustomerin 120secNo holdNodeadairClockedin ontimeTookfirstbreakPerfectattendancethis weekCheckedPaylocity(PTO, timecorrection)Confirmedcx name,ptn, etcTakingownershipReturnedfromlunch ontimeHoldunder3 minsSignedonto thequeue ontimeUsed theCCSmanualTransferreda callEnding thecall asking ifthere are anyquestions orconcernsReachedout theWRVerifiedmaterialswere insidethe homeCompletedSchedulingchecklistand Script.Signedout ofGenesyscorrectlyNotedSPOTaccountEmpathy,Care,ConcernCheckedemailsCheckedIMS forinformationFlaggedfor acallbackFollowedescalationprocess

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Checking in with the customer in 120sec
  2. No hold No deadair
  3. Clocked in on time
  4. Took first break
  5. Perfect attendance this week
  6. Checked Paylocity (PTO, time correction)
  7. Confirmed cx name, ptn, etc
  8. Taking ownership
  9. Returned from lunch on time
  10. Hold under 3 mins
  11. Signed onto the queue on time
  12. Used the CCS manual
  13. Transferred a call
  14. Ending the call asking if there are any questions or concerns
  15. Reached out the WR
  16. Verified materials were inside the home
  17. Completed Scheduling checklist and Script.
  18. Signed out of Genesys correctly
  19. Noted SPOT account
  20. Empathy, Care, Concern
  21. Checked emails
  22. Checked IMS for information
  23. Flagged for a callback
  24. Followed escalation process