Checked emails Ending the call asking if there are any questions or concerns Signed out of Genesys correctly Checking in with the customer in 120sec Signed onto the queue on time Followed escalation process Hold under 3 mins Returned from lunch on time Perfect attendance this week Completed Scheduling checklist and Script. Checked Paylocity (PTO, time correction) Transferred a call Used the CCS manual Checked IMS for information Empathy, Care, Concern Flagged for a callback No hold No deadair Taking ownership Noted SPOT account Took first break Clocked in on time Verified materials were inside the home Reached out the WR Confirmed cx name, ptn, etc Checked emails Ending the call asking if there are any questions or concerns Signed out of Genesys correctly Checking in with the customer in 120sec Signed onto the queue on time Followed escalation process Hold under 3 mins Returned from lunch on time Perfect attendance this week Completed Scheduling checklist and Script. Checked Paylocity (PTO, time correction) Transferred a call Used the CCS manual Checked IMS for information Empathy, Care, Concern Flagged for a callback No hold No deadair Taking ownership Noted SPOT account Took first break Clocked in on time Verified materials were inside the home Reached out the WR Confirmed cx name, ptn, etc
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Checked emails
Ending the call asking if there are any questions or concerns
Signed out of Genesys correctly
Checking in with the customer in 120sec
Signed onto the queue on time
Followed escalation process
Hold under 3 mins
Returned from lunch on time
Perfect attendance this week
Completed Scheduling checklist and Script.
Checked Paylocity (PTO, time correction)
Transferred a call
Used the CCS manual
Checked IMS for information
Empathy, Care, Concern
Flagged for a callback
No hold
No deadair
Taking ownership
Noted SPOT account
Took first break
Clocked in on time
Verified materials were inside the home
Reached out the WR
Confirmed cx name, ptn, etc