Verifiedmaterialswere insidethe homeSignedonto thequeue ontimeSignedout ofGenesyscorrectlyCheckedPaylocity(PTO, timecorrection)Reachedout theWRCheckedIMS forinformationPerfectattendancethis weekTakingownershipCheckedemailsTransferreda callUsed theCCSmanualConfirmedcx name,ptn, etcTookfirstbreakFlaggedfor acallbackEmpathy,Care,ConcernClockedin ontimeNo holdNodeadairEnding thecall asking ifthere are anyquestions orconcernsFollowedescalationprocessReturnedfromlunch ontimeHoldunder3 minsNotedSPOTaccountCheckingin with thecustomerin 120secCompletedSchedulingchecklistand Script.Verifiedmaterialswere insidethe homeSignedonto thequeue ontimeSignedout ofGenesyscorrectlyCheckedPaylocity(PTO, timecorrection)Reachedout theWRCheckedIMS forinformationPerfectattendancethis weekTakingownershipCheckedemailsTransferreda callUsed theCCSmanualConfirmedcx name,ptn, etcTookfirstbreakFlaggedfor acallbackEmpathy,Care,ConcernClockedin ontimeNo holdNodeadairEnding thecall asking ifthere are anyquestions orconcernsFollowedescalationprocessReturnedfromlunch ontimeHoldunder3 minsNotedSPOTaccountCheckingin with thecustomerin 120secCompletedSchedulingchecklistand Script.

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verified materials were inside the home
  2. Signed onto the queue on time
  3. Signed out of Genesys correctly
  4. Checked Paylocity (PTO, time correction)
  5. Reached out the WR
  6. Checked IMS for information
  7. Perfect attendance this week
  8. Taking ownership
  9. Checked emails
  10. Transferred a call
  11. Used the CCS manual
  12. Confirmed cx name, ptn, etc
  13. Took first break
  14. Flagged for a callback
  15. Empathy, Care, Concern
  16. Clocked in on time
  17. No hold No deadair
  18. Ending the call asking if there are any questions or concerns
  19. Followed escalation process
  20. Returned from lunch on time
  21. Hold under 3 mins
  22. Noted SPOT account
  23. Checking in with the customer in 120sec
  24. Completed Scheduling checklist and Script.