(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Hold under 3 mins
Flagged for a callback
Clocked in on time
Noted SPOT account
Confirmed cx name, ptn, etc
Checked Paylocity (PTO, time correction)
Reached out the WR
Completed Scheduling checklist and Script.
Checking in with the customer in 120sec
Returned from lunch on time
Transferred a call
Signed out of Genesys correctly
Checked emails
Perfect attendance this week
Taking ownership
Used the CCS manual
Verified materials were inside the home
Signed onto the queue on time
Empathy, Care, Concern
Ending the call asking if there are any questions or concerns
