CheckedemailsEnding thecall asking ifthere are anyquestions orconcernsSignedout ofGenesyscorrectlyCheckingin with thecustomerin 120secSignedonto thequeue ontimeFollowedescalationprocessHoldunder3 minsReturnedfromlunch ontimePerfectattendancethis weekCompletedSchedulingchecklistand Script.CheckedPaylocity(PTO, timecorrection)Transferreda callUsed theCCSmanualCheckedIMS forinformationEmpathy,Care,ConcernFlaggedfor acallbackNo holdNodeadairTakingownershipNotedSPOTaccountTookfirstbreakClockedin ontimeVerifiedmaterialswere insidethe homeReachedout theWRConfirmedcx name,ptn, etcCheckedemailsEnding thecall asking ifthere are anyquestions orconcernsSignedout ofGenesyscorrectlyCheckingin with thecustomerin 120secSignedonto thequeue ontimeFollowedescalationprocessHoldunder3 minsReturnedfromlunch ontimePerfectattendancethis weekCompletedSchedulingchecklistand Script.CheckedPaylocity(PTO, timecorrection)Transferreda callUsed theCCSmanualCheckedIMS forinformationEmpathy,Care,ConcernFlaggedfor acallbackNo holdNodeadairTakingownershipNotedSPOTaccountTookfirstbreakClockedin ontimeVerifiedmaterialswere insidethe homeReachedout theWRConfirmedcx name,ptn, etc

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Checked emails
  2. Ending the call asking if there are any questions or concerns
  3. Signed out of Genesys correctly
  4. Checking in with the customer in 120sec
  5. Signed onto the queue on time
  6. Followed escalation process
  7. Hold under 3 mins
  8. Returned from lunch on time
  9. Perfect attendance this week
  10. Completed Scheduling checklist and Script.
  11. Checked Paylocity (PTO, time correction)
  12. Transferred a call
  13. Used the CCS manual
  14. Checked IMS for information
  15. Empathy, Care, Concern
  16. Flagged for a callback
  17. No hold No deadair
  18. Taking ownership
  19. Noted SPOT account
  20. Took first break
  21. Clocked in on time
  22. Verified materials were inside the home
  23. Reached out the WR
  24. Confirmed cx name, ptn, etc