Reachedout theWRCheckedPaylocity(PTO, timecorrection)Transferreda callEmpathy,Care,ConcernClockedin ontimeHoldunder3 minsTookfirstbreakCheckedemailsCheckingin with thecustomerin 120secFlaggedfor acallbackCheckedIMS forinformationConfirmedcx name,ptn, etcNotedSPOTaccountSignedout ofGenesyscorrectlyNo holdNodeadairPerfectattendancethis weekVerifiedmaterialswere insidethe homeSignedonto thequeue ontimeEnding thecall asking ifthere are anyquestions orconcernsUsed theCCSmanualFollowedescalationprocessReturnedfromlunch ontimeTakingownershipCompletedSchedulingchecklistand Script.Reachedout theWRCheckedPaylocity(PTO, timecorrection)Transferreda callEmpathy,Care,ConcernClockedin ontimeHoldunder3 minsTookfirstbreakCheckedemailsCheckingin with thecustomerin 120secFlaggedfor acallbackCheckedIMS forinformationConfirmedcx name,ptn, etcNotedSPOTaccountSignedout ofGenesyscorrectlyNo holdNodeadairPerfectattendancethis weekVerifiedmaterialswere insidethe homeSignedonto thequeue ontimeEnding thecall asking ifthere are anyquestions orconcernsUsed theCCSmanualFollowedescalationprocessReturnedfromlunch ontimeTakingownershipCompletedSchedulingchecklistand Script.

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reached out the WR
  2. Checked Paylocity (PTO, time correction)
  3. Transferred a call
  4. Empathy, Care, Concern
  5. Clocked in on time
  6. Hold under 3 mins
  7. Took first break
  8. Checked emails
  9. Checking in with the customer in 120sec
  10. Flagged for a callback
  11. Checked IMS for information
  12. Confirmed cx name, ptn, etc
  13. Noted SPOT account
  14. Signed out of Genesys correctly
  15. No hold No deadair
  16. Perfect attendance this week
  17. Verified materials were inside the home
  18. Signed onto the queue on time
  19. Ending the call asking if there are any questions or concerns
  20. Used the CCS manual
  21. Followed escalation process
  22. Returned from lunch on time
  23. Taking ownership
  24. Completed Scheduling checklist and Script.