Flaggedfor acallbackSignedout ofGenesyscorrectlyClockedin ontimeCheckedIMS forinformationTookfirstbreakCheckedPaylocity(PTO, timecorrection)Empathy,Care,ConcernReturnedfromlunch ontimeUsed theCCSmanualHoldunder3 minsTakingownershipNo holdNodeadairTransferreda callReachedout theWREnding thecall asking ifthere are anyquestions orconcernsVerifiedmaterialswere insidethe homeCompletedSchedulingchecklistand Script.FollowedescalationprocessCheckingin with thecustomerin 120secCheckedemailsPerfectattendancethis weekSignedonto thequeue ontimeConfirmedcx name,ptn, etcNotedSPOTaccountFlaggedfor acallbackSignedout ofGenesyscorrectlyClockedin ontimeCheckedIMS forinformationTookfirstbreakCheckedPaylocity(PTO, timecorrection)Empathy,Care,ConcernReturnedfromlunch ontimeUsed theCCSmanualHoldunder3 minsTakingownershipNo holdNodeadairTransferreda callReachedout theWREnding thecall asking ifthere are anyquestions orconcernsVerifiedmaterialswere insidethe homeCompletedSchedulingchecklistand Script.FollowedescalationprocessCheckingin with thecustomerin 120secCheckedemailsPerfectattendancethis weekSignedonto thequeue ontimeConfirmedcx name,ptn, etcNotedSPOTaccount

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Flagged for a callback
  2. Signed out of Genesys correctly
  3. Clocked in on time
  4. Checked IMS for information
  5. Took first break
  6. Checked Paylocity (PTO, time correction)
  7. Empathy, Care, Concern
  8. Returned from lunch on time
  9. Used the CCS manual
  10. Hold under 3 mins
  11. Taking ownership
  12. No hold No deadair
  13. Transferred a call
  14. Reached out the WR
  15. Ending the call asking if there are any questions or concerns
  16. Verified materials were inside the home
  17. Completed Scheduling checklist and Script.
  18. Followed escalation process
  19. Checking in with the customer in 120sec
  20. Checked emails
  21. Perfect attendance this week
  22. Signed onto the queue on time
  23. Confirmed cx name, ptn, etc
  24. Noted SPOT account