TookfirstbreakHoldunder3 minsCheckingin with thecustomerin 120secFollowedescalationprocessCheckedemailsEnding thecall asking ifthere are anyquestions orconcernsPerfectattendancethis weekTransferreda callVerifiedmaterialswere insidethe homeSignedonto thequeue ontimeTakingownershipCheckedIMS forinformationNo holdNodeadairCheckedPaylocity(PTO, timecorrection)Reachedout theWRNotedSPOTaccountClockedin ontimeSignedout ofGenesyscorrectlyCompletedSchedulingchecklistand Script.Returnedfromlunch ontimeFlaggedfor acallbackEmpathy,Care,ConcernConfirmedcx name,ptn, etcUsed theCCSmanualTookfirstbreakHoldunder3 minsCheckingin with thecustomerin 120secFollowedescalationprocessCheckedemailsEnding thecall asking ifthere are anyquestions orconcernsPerfectattendancethis weekTransferreda callVerifiedmaterialswere insidethe homeSignedonto thequeue ontimeTakingownershipCheckedIMS forinformationNo holdNodeadairCheckedPaylocity(PTO, timecorrection)Reachedout theWRNotedSPOTaccountClockedin ontimeSignedout ofGenesyscorrectlyCompletedSchedulingchecklistand Script.Returnedfromlunch ontimeFlaggedfor acallbackEmpathy,Care,ConcernConfirmedcx name,ptn, etcUsed theCCSmanual

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took first break
  2. Hold under 3 mins
  3. Checking in with the customer in 120sec
  4. Followed escalation process
  5. Checked emails
  6. Ending the call asking if there are any questions or concerns
  7. Perfect attendance this week
  8. Transferred a call
  9. Verified materials were inside the home
  10. Signed onto the queue on time
  11. Taking ownership
  12. Checked IMS for information
  13. No hold No deadair
  14. Checked Paylocity (PTO, time correction)
  15. Reached out the WR
  16. Noted SPOT account
  17. Clocked in on time
  18. Signed out of Genesys correctly
  19. Completed Scheduling checklist and Script.
  20. Returned from lunch on time
  21. Flagged for a callback
  22. Empathy, Care, Concern
  23. Confirmed cx name, ptn, etc
  24. Used the CCS manual