(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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No hold
No deadair
Noted SPOT account
Verified materials were inside the home
Followed escalation process
Confirmed cx name, ptn, etc
Signed out of Genesys correctly
Transferred a call
Hold under 3 mins
Perfect attendance this week
Checked emails
Checked Paylocity (PTO, time correction)
Checking in with the customer in 120sec
Took first break
Taking ownership
Clocked in on time
Flagged for a callback
Signed onto the queue on time
Completed Scheduling checklist and Script.
Empathy, Care, Concern
Used the CCS manual
Checked IMS for information
Ending the call asking if there are any questions or concerns
