NotedSPOTaccountCheckedIMS forinformationNo holdNodeadairEnding thecall asking ifthere are anyquestions orconcernsFlaggedfor acallbackUsed theCCSmanualSignedout ofGenesyscorrectlyHoldunder3 minsEmpathy,Care,ConcernClockedin ontimePerfectattendancethis weekReturnedfromlunch ontimeCheckedPaylocity(PTO, timecorrection)Transferreda callVerifiedmaterialswere insidethe homeFollowedescalationprocessConfirmedcx name,ptn, etcCheckedemailsCompletedSchedulingchecklistand Script.TakingownershipTookfirstbreakReachedout theWRSignedonto thequeue ontimeCheckingin with thecustomerin 120secNotedSPOTaccountCheckedIMS forinformationNo holdNodeadairEnding thecall asking ifthere are anyquestions orconcernsFlaggedfor acallbackUsed theCCSmanualSignedout ofGenesyscorrectlyHoldunder3 minsEmpathy,Care,ConcernClockedin ontimePerfectattendancethis weekReturnedfromlunch ontimeCheckedPaylocity(PTO, timecorrection)Transferreda callVerifiedmaterialswere insidethe homeFollowedescalationprocessConfirmedcx name,ptn, etcCheckedemailsCompletedSchedulingchecklistand Script.TakingownershipTookfirstbreakReachedout theWRSignedonto thequeue ontimeCheckingin with thecustomerin 120sec

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Noted SPOT account
  2. Checked IMS for information
  3. No hold No deadair
  4. Ending the call asking if there are any questions or concerns
  5. Flagged for a callback
  6. Used the CCS manual
  7. Signed out of Genesys correctly
  8. Hold under 3 mins
  9. Empathy, Care, Concern
  10. Clocked in on time
  11. Perfect attendance this week
  12. Returned from lunch on time
  13. Checked Paylocity (PTO, time correction)
  14. Transferred a call
  15. Verified materials were inside the home
  16. Followed escalation process
  17. Confirmed cx name, ptn, etc
  18. Checked emails
  19. Completed Scheduling checklist and Script.
  20. Taking ownership
  21. Took first break
  22. Reached out the WR
  23. Signed onto the queue on time
  24. Checking in with the customer in 120sec