Returnedfromlunch ontimeSignedout ofGenesyscorrectlyHoldunder3 minsEnding thecall asking ifthere are anyquestions orconcernsCheckingin with thecustomerin 120secSignedonto thequeue ontimePerfectattendancethis weekCheckedemailsUsed theCCSmanualNo holdNodeadairVerifiedmaterialswere insidethe homeClockedin ontimeTookfirstbreakCheckedIMS forinformationTransferreda callFollowedescalationprocessEmpathy,Care,ConcernTakingownershipReachedout theWRFlaggedfor acallbackConfirmedcx name,ptn, etcNotedSPOTaccountCompletedSchedulingchecklistand Script.CheckedPaylocity(PTO, timecorrection)Returnedfromlunch ontimeSignedout ofGenesyscorrectlyHoldunder3 minsEnding thecall asking ifthere are anyquestions orconcernsCheckingin with thecustomerin 120secSignedonto thequeue ontimePerfectattendancethis weekCheckedemailsUsed theCCSmanualNo holdNodeadairVerifiedmaterialswere insidethe homeClockedin ontimeTookfirstbreakCheckedIMS forinformationTransferreda callFollowedescalationprocessEmpathy,Care,ConcernTakingownershipReachedout theWRFlaggedfor acallbackConfirmedcx name,ptn, etcNotedSPOTaccountCompletedSchedulingchecklistand Script.CheckedPaylocity(PTO, timecorrection)

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Returned from lunch on time
  2. Signed out of Genesys correctly
  3. Hold under 3 mins
  4. Ending the call asking if there are any questions or concerns
  5. Checking in with the customer in 120sec
  6. Signed onto the queue on time
  7. Perfect attendance this week
  8. Checked emails
  9. Used the CCS manual
  10. No hold No deadair
  11. Verified materials were inside the home
  12. Clocked in on time
  13. Took first break
  14. Checked IMS for information
  15. Transferred a call
  16. Followed escalation process
  17. Empathy, Care, Concern
  18. Taking ownership
  19. Reached out the WR
  20. Flagged for a callback
  21. Confirmed cx name, ptn, etc
  22. Noted SPOT account
  23. Completed Scheduling checklist and Script.
  24. Checked Paylocity (PTO, time correction)