Did youcheck theDeliver Bydate?Is thepayeeOn File?On UsPayeeThey'll needto wait forthe paymentto postDid you doa mockenrollment?Havethem trymanualcaptureDid youcheck underthe othersigners onthe account?Did theyuninstall/re-install?Are theyOTPverified?What kindof deviceare theyusing?Did youcheck theCUACMatrix?RestartWDE andJabberWhattroubleshootinghas beencompleted?25k perpaymentNoRedFlagsRefertobranchSoundslike abrowserissueWait 3-5 minWhat isthe payeename?They're notusing anyspecialcharacters?Check forrestrictionsAre thereany fraudnotes inQuest?NolimitHavethem re-add theexternalIs theclient aminor?Whatbrowserare theyusing?Did youcheck formultipleQuestprofiles?ContactTSDTransferto TaxGroupYou canoffer anLOITransfertoMortgage7-10busdaysAnyerrors inaudit log?Are you suretheirenrollmentisn't locked?Whateman areyouusing?Did youcheck theDeliver Bydate?Is thepayeeOn File?On UsPayeeThey'll needto wait forthe paymentto postDid you doa mockenrollment?Havethem trymanualcaptureDid youcheck underthe othersigners onthe account?Did theyuninstall/re-install?Are theyOTPverified?What kindof deviceare theyusing?Did youcheck theCUACMatrix?RestartWDE andJabberWhattroubleshootinghas beencompleted?25k perpaymentNoRedFlagsRefertobranchSoundslike abrowserissueWait 3-5 minWhat isthe payeename?They're notusing anyspecialcharacters?Check forrestrictionsAre thereany fraudnotes inQuest?NolimitHavethem re-add theexternalIs theclient aminor?Whatbrowserare theyusing?Did youcheck formultipleQuestprofiles?ContactTSDTransferto TaxGroupYou canoffer anLOITransfertoMortgage7-10busdaysAnyerrors inaudit log?Are you suretheirenrollmentisn't locked?Whateman areyouusing?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did you check the Deliver By date?
  2. Is the payee On File?
  3. On Us Payee
  4. They'll need to wait for the payment to post
  5. Did you do a mock enrollment?
  6. Have them try manual capture
  7. Did you check under the other signers on the account?
  8. Did they uninstall/re-install?
  9. Are they OTP verified?
  10. What kind of device are they using?
  11. Did you check the CUAC Matrix?
  12. Restart WDE and Jabber
  13. What troubleshooting has been completed?
  14. 25k per payment
  15. No Red Flags
  16. Refer to branch
  17. Sounds like a browser issue
  18. Wait 3-5 min
  19. What is the payee name?
  20. They're not using any special characters?
  21. Check for restrictions
  22. Are there any fraud notes in Quest?
  23. No limit
  24. Have them re-add the external
  25. Is the client a minor?
  26. What browser are they using?
  27. Did you check for multiple Quest profiles?
  28. Contact TSD
  29. Transfer to Tax Group
  30. You can offer an LOI
  31. Transfer to Mortgage
  32. 7-10 bus days
  33. Any errors in audit log?
  34. Are you sure their enrollment isn't locked?
  35. What eman are you using?