On UsPayeeTransferto TaxGroupThey're notusing anyspecialcharacters?NoRedFlagsIs theclient aminor?What isthe payeename?Anyerrors inaudit log?NolimitHavethem trymanualcapture7-10busdaysWait 3-5 minTransfertoMortgageDid youcheck underthe othersigners onthe account?RefertobranchWhateman areyouusing?Is thepayeeOn File?Did youcheck theCUACMatrix?What kindof deviceare theyusing?Are theyOTPverified?Did youcheck formultipleQuestprofiles?Whatbrowserare theyusing?Did youcheck theDeliver Bydate?Whattroubleshootinghas beencompleted?Havethem re-add theexternalYou canoffer anLOI25k perpaymentSoundslike abrowserissueAre thereany fraudnotes inQuest?ContactTSDDid you doa mockenrollment?Are you suretheirenrollmentisn't locked?Check forrestrictionsRestartWDE andJabberDid theyuninstall/re-install?They'll needto wait forthe paymentto postOn UsPayeeTransferto TaxGroupThey're notusing anyspecialcharacters?NoRedFlagsIs theclient aminor?What isthe payeename?Anyerrors inaudit log?NolimitHavethem trymanualcapture7-10busdaysWait 3-5 minTransfertoMortgageDid youcheck underthe othersigners onthe account?RefertobranchWhateman areyouusing?Is thepayeeOn File?Did youcheck theCUACMatrix?What kindof deviceare theyusing?Are theyOTPverified?Did youcheck formultipleQuestprofiles?Whatbrowserare theyusing?Did youcheck theDeliver Bydate?Whattroubleshootinghas beencompleted?Havethem re-add theexternalYou canoffer anLOI25k perpaymentSoundslike abrowserissueAre thereany fraudnotes inQuest?ContactTSDDid you doa mockenrollment?Are you suretheirenrollmentisn't locked?Check forrestrictionsRestartWDE andJabberDid theyuninstall/re-install?They'll needto wait forthe paymentto post

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. On Us Payee
  2. Transfer to Tax Group
  3. They're not using any special characters?
  4. No Red Flags
  5. Is the client a minor?
  6. What is the payee name?
  7. Any errors in audit log?
  8. No limit
  9. Have them try manual capture
  10. 7-10 bus days
  11. Wait 3-5 min
  12. Transfer to Mortgage
  13. Did you check under the other signers on the account?
  14. Refer to branch
  15. What eman are you using?
  16. Is the payee On File?
  17. Did you check the CUAC Matrix?
  18. What kind of device are they using?
  19. Are they OTP verified?
  20. Did you check for multiple Quest profiles?
  21. What browser are they using?
  22. Did you check the Deliver By date?
  23. What troubleshooting has been completed?
  24. Have them re-add the external
  25. You can offer an LOI
  26. 25k per payment
  27. Sounds like a browser issue
  28. Are there any fraud notes in Quest?
  29. Contact TSD
  30. Did you do a mock enrollment?
  31. Are you sure their enrollment isn't locked?
  32. Check for restrictions
  33. Restart WDE and Jabber
  34. Did they uninstall/re-install?
  35. They'll need to wait for the payment to post