What kindof deviceare theyusing?Soundslike abrowserissueThey'll needto wait forthe paymentto postWhateman areyouusing?Are you suretheirenrollmentisn't locked?They're notusing anyspecialcharacters?Is theclient aminor?Transferto TaxGroupAre thereany fraudnotes inQuest?Did youcheck formultipleQuestprofiles?Is thepayeeOn File?Did theyuninstall/re-install?Did you doa mockenrollment?What isthe payeename?Havethem re-add theexternal7-10busdaysWait 3-5 minContactTSDWhatbrowserare theyusing?Did youcheck theCUACMatrix?25k perpaymentRefertobranchDid youcheck theDeliver Bydate?Anyerrors inaudit log?RestartWDE andJabberHavethem trymanualcaptureNolimitDid youcheck underthe othersigners onthe account?TransfertoMortgageNoRedFlagsOn UsPayeeYou canoffer anLOIWhattroubleshootinghas beencompleted?Are theyOTPverified?Check forrestrictionsWhat kindof deviceare theyusing?Soundslike abrowserissueThey'll needto wait forthe paymentto postWhateman areyouusing?Are you suretheirenrollmentisn't locked?They're notusing anyspecialcharacters?Is theclient aminor?Transferto TaxGroupAre thereany fraudnotes inQuest?Did youcheck formultipleQuestprofiles?Is thepayeeOn File?Did theyuninstall/re-install?Did you doa mockenrollment?What isthe payeename?Havethem re-add theexternal7-10busdaysWait 3-5 minContactTSDWhatbrowserare theyusing?Did youcheck theCUACMatrix?25k perpaymentRefertobranchDid youcheck theDeliver Bydate?Anyerrors inaudit log?RestartWDE andJabberHavethem trymanualcaptureNolimitDid youcheck underthe othersigners onthe account?TransfertoMortgageNoRedFlagsOn UsPayeeYou canoffer anLOIWhattroubleshootinghas beencompleted?Are theyOTPverified?Check forrestrictions

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What kind of device are they using?
  2. Sounds like a browser issue
  3. They'll need to wait for the payment to post
  4. What eman are you using?
  5. Are you sure their enrollment isn't locked?
  6. They're not using any special characters?
  7. Is the client a minor?
  8. Transfer to Tax Group
  9. Are there any fraud notes in Quest?
  10. Did you check for multiple Quest profiles?
  11. Is the payee On File?
  12. Did they uninstall/re-install?
  13. Did you do a mock enrollment?
  14. What is the payee name?
  15. Have them re-add the external
  16. 7-10 bus days
  17. Wait 3-5 min
  18. Contact TSD
  19. What browser are they using?
  20. Did you check the CUAC Matrix?
  21. 25k per payment
  22. Refer to branch
  23. Did you check the Deliver By date?
  24. Any errors in audit log?
  25. Restart WDE and Jabber
  26. Have them try manual capture
  27. No limit
  28. Did you check under the other signers on the account?
  29. Transfer to Mortgage
  30. No Red Flags
  31. On Us Payee
  32. You can offer an LOI
  33. What troubleshooting has been completed?
  34. Are they OTP verified?
  35. Check for restrictions