TransfertoMortgageDid you doa mockenrollment?Is thepayeeOn File?Anyerrors inaudit log?Are theyOTPverified?Is theclient aminor?Did youcheck formultipleQuestprofiles?NolimitThey'll needto wait forthe paymentto postWhat kindof deviceare theyusing?They're notusing anyspecialcharacters?Check forrestrictionsHavethem trymanualcaptureNoRedFlagsDid youcheck theCUACMatrix?ContactTSDWhat isthe payeename?Whattroubleshootinghas beencompleted?Did theyuninstall/re-install?Whatbrowserare theyusing?Did youcheck theDeliver Bydate?Are thereany fraudnotes inQuest?Havethem re-add theexternalAre you suretheirenrollmentisn't locked?Wait 3-5 min7-10busdaysWhateman areyouusing?You canoffer anLOI25k perpaymentRefertobranchRestartWDE andJabberDid youcheck underthe othersigners onthe account?Transferto TaxGroupOn UsPayeeSoundslike abrowserissueTransfertoMortgageDid you doa mockenrollment?Is thepayeeOn File?Anyerrors inaudit log?Are theyOTPverified?Is theclient aminor?Did youcheck formultipleQuestprofiles?NolimitThey'll needto wait forthe paymentto postWhat kindof deviceare theyusing?They're notusing anyspecialcharacters?Check forrestrictionsHavethem trymanualcaptureNoRedFlagsDid youcheck theCUACMatrix?ContactTSDWhat isthe payeename?Whattroubleshootinghas beencompleted?Did theyuninstall/re-install?Whatbrowserare theyusing?Did youcheck theDeliver Bydate?Are thereany fraudnotes inQuest?Havethem re-add theexternalAre you suretheirenrollmentisn't locked?Wait 3-5 min7-10busdaysWhateman areyouusing?You canoffer anLOI25k perpaymentRefertobranchRestartWDE andJabberDid youcheck underthe othersigners onthe account?Transferto TaxGroupOn UsPayeeSoundslike abrowserissue

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to Mortgage
  2. Did you do a mock enrollment?
  3. Is the payee On File?
  4. Any errors in audit log?
  5. Are they OTP verified?
  6. Is the client a minor?
  7. Did you check for multiple Quest profiles?
  8. No limit
  9. They'll need to wait for the payment to post
  10. What kind of device are they using?
  11. They're not using any special characters?
  12. Check for restrictions
  13. Have them try manual capture
  14. No Red Flags
  15. Did you check the CUAC Matrix?
  16. Contact TSD
  17. What is the payee name?
  18. What troubleshooting has been completed?
  19. Did they uninstall/re-install?
  20. What browser are they using?
  21. Did you check the Deliver By date?
  22. Are there any fraud notes in Quest?
  23. Have them re-add the external
  24. Are you sure their enrollment isn't locked?
  25. Wait 3-5 min
  26. 7-10 bus days
  27. What eman are you using?
  28. You can offer an LOI
  29. 25k per payment
  30. Refer to branch
  31. Restart WDE and Jabber
  32. Did you check under the other signers on the account?
  33. Transfer to Tax Group
  34. On Us Payee
  35. Sounds like a browser issue