They're notusing anyspecialcharacters?Are thereany fraudnotes inQuest?They'll needto wait forthe paymentto postContactTSDDid you doa mockenrollment?Did youcheck formultipleQuestprofiles?Whattroubleshootinghas beencompleted?NolimitWhat isthe payeename?On UsPayeeDid youcheck underthe othersigners onthe account?What kindof deviceare theyusing?Havethem trymanualcaptureIs thepayeeOn File?Whatbrowserare theyusing?Did youcheck theDeliver Bydate?NoRedFlagsRestartWDE andJabberDid theyuninstall/re-install?Whateman areyouusing?Soundslike abrowserissueCheck forrestrictionsHavethem re-add theexternal7-10busdaysYou canoffer anLOIWait 3-5 minTransfertoMortgageRefertobranchAnyerrors inaudit log?Are theyOTPverified?Is theclient aminor?Transferto TaxGroup25k perpaymentDid youcheck theCUACMatrix?Are you suretheirenrollmentisn't locked?They're notusing anyspecialcharacters?Are thereany fraudnotes inQuest?They'll needto wait forthe paymentto postContactTSDDid you doa mockenrollment?Did youcheck formultipleQuestprofiles?Whattroubleshootinghas beencompleted?NolimitWhat isthe payeename?On UsPayeeDid youcheck underthe othersigners onthe account?What kindof deviceare theyusing?Havethem trymanualcaptureIs thepayeeOn File?Whatbrowserare theyusing?Did youcheck theDeliver Bydate?NoRedFlagsRestartWDE andJabberDid theyuninstall/re-install?Whateman areyouusing?Soundslike abrowserissueCheck forrestrictionsHavethem re-add theexternal7-10busdaysYou canoffer anLOIWait 3-5 minTransfertoMortgageRefertobranchAnyerrors inaudit log?Are theyOTPverified?Is theclient aminor?Transferto TaxGroup25k perpaymentDid youcheck theCUACMatrix?Are you suretheirenrollmentisn't locked?

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. They're not using any special characters?
  2. Are there any fraud notes in Quest?
  3. They'll need to wait for the payment to post
  4. Contact TSD
  5. Did you do a mock enrollment?
  6. Did you check for multiple Quest profiles?
  7. What troubleshooting has been completed?
  8. No limit
  9. What is the payee name?
  10. On Us Payee
  11. Did you check under the other signers on the account?
  12. What kind of device are they using?
  13. Have them try manual capture
  14. Is the payee On File?
  15. What browser are they using?
  16. Did you check the Deliver By date?
  17. No Red Flags
  18. Restart WDE and Jabber
  19. Did they uninstall/re-install?
  20. What eman are you using?
  21. Sounds like a browser issue
  22. Check for restrictions
  23. Have them re-add the external
  24. 7-10 bus days
  25. You can offer an LOI
  26. Wait 3-5 min
  27. Transfer to Mortgage
  28. Refer to branch
  29. Any errors in audit log?
  30. Are they OTP verified?
  31. Is the client a minor?
  32. Transfer to Tax Group
  33. 25k per payment
  34. Did you check the CUAC Matrix?
  35. Are you sure their enrollment isn't locked?