Did youcheck underthe othersigners onthe account?You canoffer anLOIWhat isthe payeename?Are theyOTPverified?Anyerrors inaudit log?They're notusing anyspecialcharacters?Did youcheck theDeliver Bydate?RefertobranchDid you doa mockenrollment?Whattroubleshootinghas beencompleted?They'll needto wait forthe paymentto post7-10busdaysDid youcheck formultipleQuestprofiles?NolimitWait 3-5 minDid theyuninstall/re-install?TransfertoMortgageIs theclient aminor?Is thepayeeOn File?Whateman areyouusing?ContactTSDSoundslike abrowserissueAre you suretheirenrollmentisn't locked?Did youcheck theCUACMatrix?Are thereany fraudnotes inQuest?Whatbrowserare theyusing?RestartWDE andJabberHavethem re-add theexternalWhat kindof deviceare theyusing?NoRedFlagsHavethem trymanualcapture25k perpaymentCheck forrestrictionsTransferto TaxGroupOn UsPayeeDid youcheck underthe othersigners onthe account?You canoffer anLOIWhat isthe payeename?Are theyOTPverified?Anyerrors inaudit log?They're notusing anyspecialcharacters?Did youcheck theDeliver Bydate?RefertobranchDid you doa mockenrollment?Whattroubleshootinghas beencompleted?They'll needto wait forthe paymentto post7-10busdaysDid youcheck formultipleQuestprofiles?NolimitWait 3-5 minDid theyuninstall/re-install?TransfertoMortgageIs theclient aminor?Is thepayeeOn File?Whateman areyouusing?ContactTSDSoundslike abrowserissueAre you suretheirenrollmentisn't locked?Did youcheck theCUACMatrix?Are thereany fraudnotes inQuest?Whatbrowserare theyusing?RestartWDE andJabberHavethem re-add theexternalWhat kindof deviceare theyusing?NoRedFlagsHavethem trymanualcapture25k perpaymentCheck forrestrictionsTransferto TaxGroupOn UsPayee

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did you check under the other signers on the account?
  2. You can offer an LOI
  3. What is the payee name?
  4. Are they OTP verified?
  5. Any errors in audit log?
  6. They're not using any special characters?
  7. Did you check the Deliver By date?
  8. Refer to branch
  9. Did you do a mock enrollment?
  10. What troubleshooting has been completed?
  11. They'll need to wait for the payment to post
  12. 7-10 bus days
  13. Did you check for multiple Quest profiles?
  14. No limit
  15. Wait 3-5 min
  16. Did they uninstall/re-install?
  17. Transfer to Mortgage
  18. Is the client a minor?
  19. Is the payee On File?
  20. What eman are you using?
  21. Contact TSD
  22. Sounds like a browser issue
  23. Are you sure their enrollment isn't locked?
  24. Did you check the CUAC Matrix?
  25. Are there any fraud notes in Quest?
  26. What browser are they using?
  27. Restart WDE and Jabber
  28. Have them re-add the external
  29. What kind of device are they using?
  30. No Red Flags
  31. Have them try manual capture
  32. 25k per payment
  33. Check for restrictions
  34. Transfer to Tax Group
  35. On Us Payee