What kindof deviceare theyusing?Soundslike abrowserissueWhattroubleshootinghas beencompleted?25k perpaymentWait 3-5 minAre thereany fraudnotes inQuest?Transferto TaxGroup7-10busdaysDid youcheck theDeliver Bydate?On UsPayeeAre you suretheirenrollmentisn't locked?What isthe payeename?Are theyOTPverified?RefertobranchNoRedFlagsWhateman areyouusing?TransfertoMortgageDid youcheck formultipleQuestprofiles?They're notusing anyspecialcharacters?RestartWDE andJabberNolimitHavethem trymanualcaptureContactTSDDid youcheck underthe othersigners onthe account?Did theyuninstall/re-install?Is theclient aminor?Havethem re-add theexternalDid youcheck theCUACMatrix?Check forrestrictionsDid you doa mockenrollment?Anyerrors inaudit log?They'll needto wait forthe paymentto postWhatbrowserare theyusing?Is thepayeeOn File?You canoffer anLOIWhat kindof deviceare theyusing?Soundslike abrowserissueWhattroubleshootinghas beencompleted?25k perpaymentWait 3-5 minAre thereany fraudnotes inQuest?Transferto TaxGroup7-10busdaysDid youcheck theDeliver Bydate?On UsPayeeAre you suretheirenrollmentisn't locked?What isthe payeename?Are theyOTPverified?RefertobranchNoRedFlagsWhateman areyouusing?TransfertoMortgageDid youcheck formultipleQuestprofiles?They're notusing anyspecialcharacters?RestartWDE andJabberNolimitHavethem trymanualcaptureContactTSDDid youcheck underthe othersigners onthe account?Did theyuninstall/re-install?Is theclient aminor?Havethem re-add theexternalDid youcheck theCUACMatrix?Check forrestrictionsDid you doa mockenrollment?Anyerrors inaudit log?They'll needto wait forthe paymentto postWhatbrowserare theyusing?Is thepayeeOn File?You canoffer anLOI

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What kind of device are they using?
  2. Sounds like a browser issue
  3. What troubleshooting has been completed?
  4. 25k per payment
  5. Wait 3-5 min
  6. Are there any fraud notes in Quest?
  7. Transfer to Tax Group
  8. 7-10 bus days
  9. Did you check the Deliver By date?
  10. On Us Payee
  11. Are you sure their enrollment isn't locked?
  12. What is the payee name?
  13. Are they OTP verified?
  14. Refer to branch
  15. No Red Flags
  16. What eman are you using?
  17. Transfer to Mortgage
  18. Did you check for multiple Quest profiles?
  19. They're not using any special characters?
  20. Restart WDE and Jabber
  21. No limit
  22. Have them try manual capture
  23. Contact TSD
  24. Did you check under the other signers on the account?
  25. Did they uninstall/re-install?
  26. Is the client a minor?
  27. Have them re-add the external
  28. Did you check the CUAC Matrix?
  29. Check for restrictions
  30. Did you do a mock enrollment?
  31. Any errors in audit log?
  32. They'll need to wait for the payment to post
  33. What browser are they using?
  34. Is the payee On File?
  35. You can offer an LOI