NolimitDid you doa mockenrollment?You canoffer anLOIAre you suretheirenrollmentisn't locked?Whatbrowserare theyusing?TransfertoMortgageDid youcheck underthe othersigners onthe account?What kindof deviceare theyusing?RestartWDE andJabberWhateman areyouusing?Are theyOTPverified?Are thereany fraudnotes inQuest?Wait 3-5 minNoRedFlagsTransferto TaxGroupDid youcheck theCUACMatrix?25k perpaymentHavethem re-add theexternalIs theclient aminor?On UsPayeeCheck forrestrictionsWhat isthe payeename?They're notusing anyspecialcharacters?They'll needto wait forthe paymentto postAnyerrors inaudit log?RefertobranchHavethem trymanualcaptureDid youcheck theDeliver Bydate?7-10busdaysSoundslike abrowserissueIs thepayeeOn File?Whattroubleshootinghas beencompleted?Did youcheck formultipleQuestprofiles?Did theyuninstall/re-install?ContactTSDNolimitDid you doa mockenrollment?You canoffer anLOIAre you suretheirenrollmentisn't locked?Whatbrowserare theyusing?TransfertoMortgageDid youcheck underthe othersigners onthe account?What kindof deviceare theyusing?RestartWDE andJabberWhateman areyouusing?Are theyOTPverified?Are thereany fraudnotes inQuest?Wait 3-5 minNoRedFlagsTransferto TaxGroupDid youcheck theCUACMatrix?25k perpaymentHavethem re-add theexternalIs theclient aminor?On UsPayeeCheck forrestrictionsWhat isthe payeename?They're notusing anyspecialcharacters?They'll needto wait forthe paymentto postAnyerrors inaudit log?RefertobranchHavethem trymanualcaptureDid youcheck theDeliver Bydate?7-10busdaysSoundslike abrowserissueIs thepayeeOn File?Whattroubleshootinghas beencompleted?Did youcheck formultipleQuestprofiles?Did theyuninstall/re-install?ContactTSD

Coach Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No limit
  2. Did you do a mock enrollment?
  3. You can offer an LOI
  4. Are you sure their enrollment isn't locked?
  5. What browser are they using?
  6. Transfer to Mortgage
  7. Did you check under the other signers on the account?
  8. What kind of device are they using?
  9. Restart WDE and Jabber
  10. What eman are you using?
  11. Are they OTP verified?
  12. Are there any fraud notes in Quest?
  13. Wait 3-5 min
  14. No Red Flags
  15. Transfer to Tax Group
  16. Did you check the CUAC Matrix?
  17. 25k per payment
  18. Have them re-add the external
  19. Is the client a minor?
  20. On Us Payee
  21. Check for restrictions
  22. What is the payee name?
  23. They're not using any special characters?
  24. They'll need to wait for the payment to post
  25. Any errors in audit log?
  26. Refer to branch
  27. Have them try manual capture
  28. Did you check the Deliver By date?
  29. 7-10 bus days
  30. Sounds like a browser issue
  31. Is the payee On File?
  32. What troubleshooting has been completed?
  33. Did you check for multiple Quest profiles?
  34. Did they uninstall/re-install?
  35. Contact TSD